Maruti Suzuki India Complaints & Reviews

Who every it may concern! This is a formal complaint against S. K. Wheels and Maruti Suzuki Ltd. I have bought my Wagon R from one of Maruti Suzuki authorised dealer, S. K. Wheels Pvt. Ltd. on 29th August 2014. The entire payment has been made in full. I was asked to pay Rs. 10, 000 as booking amount initially, which I did on 8th July. For problems beyond my control I could not take the car delivery anytime sooner, hence needed the car delivered on Ganesh Chaturti. I was promised that I shall be getting the registration number within Four Days. It has been 15 days and I have not heard anything so far. Mr. Anil and Mr. Bhagat Sidhu from S. K. Wheel's Andheri (w) office (opp. Citi Mall) first told me at the time of delivery that number will come within Four Days i.e. by Thursday 4th September. Then on the 4th September, I get to know that there was some paper that was suppose to come from Maruti Suzuki, since its a CNG car, had not arrived and hence the entire delay in the process. By now the every time I had called, all I get to hear is that the "paper" has not come from Maruti Suzuki and hence the entire process is on hold. During this entire process I am the one who has been constantly following up and checking on the process. Couple of days back Mr. Anil commits and promises to me saying that the number should be arriving on the Thursday 11th September. And unlike all false promises, this was one was one of them, I still dont have the registration number. During this entire process I received a call from someone from either S K Wheels or Maruti Suzuki asking me about my experience. I informed that lady too that I had not received my registration number, she said that she'll check and get back. And as you can guess it right, no phone call, no action has been taken. I am pretty sure the call was conveniently closed with a false remark, customer being satisfied. This car is my first car and the entire car buying excitement has died a slow death. I am unable to drive the car, its just lying in my garage for the past 15 days running a risk of getting stolen. All I do is start the car and and switch it off so that their is no damage to the battery. I feel extremely helpless and angry for being treated this way by S. K. Wheels and Maruti Suzuki. I am reasoning with my own self that why would Maruti Suzuki not send the relevant papers at the time of delivery with the car to the dealer? Why was not i told that it would take 15 day or more to get the registration? Why was the car delivered and what good is it doing standing in my garage for the past 15 days? I had shown interest in purchasing the car almost a month back hence paid the 10, 000 on 8th July, what was the S. K Wheels or Maruti Suzuki doing all this while with my money in their accounts? They could have easily started the process and ensured that the car was delivered to me with the number on Ganesh Chaturti. Last but not the least why the fake promises? Is'nt there any process or someone who can be held responsible for this bad behavior. I hope this email reaches the relevant department and corrective actions are taken. Purchase Details: Invoice number: 0554-194 Order number: 0554-93 Vehicle Model: Wagon-R LXI CNG BS IV Chassis Number: 764203 Engine number: 7383022 Please feel free to contact me via this email and DO NOT SEND ME MARKETING MATERIAL!

Sir, Before 6 month they repaired my whole car engine work and Ac gas filling work. I paid Rs 90, 000 for it. On 3/09/2014 date i gave my car for general check and facing problem of Ac cooling.They took 2 days for repairing it and after repairing also the condition of Ac cooling was as it is. Whenever i start my car the cooling was gets on after sometime it gets off.Break was working low. I again gave my car on 11/09/2014 for repairing of Ac cooling. They again took 2 days for it and i paid Rs 10, 000 but the service didn't fulfill my work. I hope you will take a action on this... NARESH KUMAR my email id( [protected]@gmail.com MY CAR NO; KL 11 AD 6499 MOBILE NO; [protected] If you want repair bill invoice send your Email ID.

Dear sir, This is to bring the notice of concerned authority that despite of callin the accessories dept(Mr.Ketan & Mr. Pankaj) of authorised dealer sai service(andheri), the has been absolutely no response of the same.I wanted to purchase few accessories for my car, for which I had inform both the members of the resp. dept. But all my communication with them has fallen on deaf ears.Is this the way authorised dealers like sai service works. each and every time i have called and doing the follow-up with them but till date i haven't received and call n feedback about my accessories. Kindly help me out with the same.

I purchased a Maruti Suzuki Desire- LDI (DL3CAH2144) from Rohan Motors chattarpur -New Delhi on 1st June 2014, they told me to upgrade by paying extras 45000 (for Stereo, Central locking, Power window, rear view mirror, Door sills etc.) Which I did, post delivery I found that the stereo voice is cracking for which I complaint the accessories manager Mr Rahul, he told that the speakers are faulty & he will get them replace next week, I contacted then post one week I was told that Rahul is on off & they will attend to me once he comes . I again called after 2 days they told me that they don't have the spare speakers to replace I will have to wait & they will call back, I waited for them to call back for a Month but didn't receive any post this I logged a complain with maruti Suzuki Customer Care Helpline number[protected] they logged my concern & gave me a ticket ref [protected] next day I was contacted by an agent through phone number [protected], she told me that she will get the issue sorted out once I give them the car for a full day. I am a working employee & move up an down on my car from office to home but still I submitted my car thinking that this time they will resolve the issue . They kept my Car for full one day & didn't do a single thing with it the problem persisted when I called back the CC executive she told that she will get back to be but she didn't .I called the Maruti suzuki regional office for logging another complaint but the lady on the other side behaved like she is doing me a favour by even listening to me, ultimately she heard my complaint & told that she has logged a complaint but didn't give any reference number. Now I am fed up with quality of service give to me & they cost me 20000 for the stereo threatening me that the warranty will expire if I get the stereo installed from outside (I could have brought very goog stereo & speakers with this price). It has been 3 Months since then & I am not getting any response from maruti or the dealer Rohan motor. Please take some action against these people as they are harassing the consumer after getting a big amount for the car as well as the stereo. Hope to get this issue resolve through this forum Thanks Purushottam Shukla [protected]

SUZUKI-ACCESS PUNE AUNDH SERVICE CENTER IS WORSE. THEY JUST WANT YOUR SERVICE CARD FROM YOUR SUZUKI-HAND BOOK TO CLAIM MONEY FROM COMPANY. THESE GUYS DO NOT CHANGE OIL, DO NOT EVEN OPEN YOUR ENGINE TO CHECK ALL PARTS ARE SERVICED. THEY JUST WASH YOUR BIKE AND FILL OUT THE FORM AND CLAIM OIL CHANGE MONEY. BE CAREFUL from these hole guys... these are not from PUNE... they are from outside pune and have no concerns for your servicing...CHEATS... LOOK at the OIL.. SO BLACK... NEVER CHANGED FOR FOUR SERVICE CALLS... THEY CHARGED ME more than 2000 Rs... I AM GOING TO COMPLAIN...

IJust wanna say that i m Munish kumar from Mandi .H.P. I M GOING TO FIT MY FRONT head light of my car at bhagwati aUto mobile they fit a new head light to My marutI Alto800 and next i Went to some wherE in rain and There The liGht getting soME Mousther in it.and when i m going to the deaLers servies he says to me to came at free time and says to me nhi tOh jo banta hai Kr Le.
So pls. Help me proPeRly.

I had booked Celerio car on 10th of May 2014. At your show room at Savitri Nagar, Malviya Nagar New Delhi. Sales man Mr.Tharun Bhardwaj and his manager had told me you will get your car within 3 months. Today it is more than 3 month over and I had visited the said show room about the delivery. Both of them told me they can not tell when you will receive you car in the near future. They asked me it is better to cancelled your registration and buy from other company. Can you tell me what is all about. An early reply is requested. Pl.reply to me.as soon as possible. I already write to you, but no reply have been received so far. This is second complaint. Prem Kumar Marwah B-1/25 Malviya Nagar New Delhi cell no. [protected] E-mail [protected]@gmail.com

My self Pawan kumar our vehicle no is HR 26 CE 5429 Our accident n after I go for maruti Apra authorizesd services center he give us time for delivery after three days but car is received after 3- 5 days delay this talk is one n half month. Problem no 1- bumper not set, open is left side n deliver me. All stud not available. Without upper nut near bonnat and also bumper supported rubber not put in between bumper and supported nut. Rubbr is not received till date. 2. our vehicle avg is 15 kmpl instead of 23.2 kmpl. I checked with your Apra employees and confirm 17 kmpl on 55 to 60 speed. But charged 562 rs. Without confirm milage is 23.2 kmpl that is again fraud. Due to this our bumper is damaged and due to min milage full loss is 12000 k till date n future fual lose. SoI request to u please change our bumper and set milage as per mauti guideline n refund our 562 rs because milage is not maintain as per maruti, if can prove it same I will be pay cost. Please do the needful. Pawan kumar [protected] [protected] [protected]@Gmail.com

In response of my earlier complaint my car was called for the check up of the wear and tear of my tyres but the feebback i got is not all satisfactory. Reason provided is for improper alignment but myself being in automobile industry as a TSM i am very well aware of the maintenance of the car and in addition in normal cases wear and tear of the tyres should be uniform but in my case my one tyre is completely weared and I AM HIGHLY DIS SATISFIED WITH THE SERVICE AND SUPPORT FROM MARUTI FAMILY

complaint against MY CAR service jinsi bhopal(MP) Sir/ Madam, This is to inform u that i am maruti customer from last 7 years, i regularly serviced my car from your authorized workshop. I am waiting for job sheet open to 30min. To 45min. But every time i face problem with my car after servicing. & Any job sheet no show date and time. I went 2 times for complaint to same service station with car but nobody attend me due to my problam & bill problam job sheet open in other work & bill work other work charge. My engine seen to black for intrerer( Eng.) & seen to Eng. Is babal and charges 1100/-. I am not change to engine oil and anneesar OIL ADDINTING Change and charges 650/-. I am sent to JOB SHEET, BILL & PHOTOS. JOB SHEET NO. 39 DATED-08/09/2014 JOB SHEET WORK 1). Oil Additing 2). Interer (Eng.) 3). Washing BILL NO.BR14012577 DATED- 08/09/2014 BILL SHEET WORK 1). WASHING 2). UPHOLSTERY CLEANING 3). FUEL TANK REMOVE & CLEAN Than i finally sent u complaint for same... Other wise I am go now conssumer court I am not able to go again and again to workshop due to my own job and stay very far away from workshop... Complaint Against :- MY CAR Service Station (Jinsi, Bhopal MP) Car Reg Name :- Mr Ajeet Khatri Car Reg No :- MP04 NG 0111 Please do the needful... Thank You... Umesh khatri S/o. Shri Hemant Kumar H.No.298 one tree hills Near Kali Mander Bairagarh, Bhopal (M.P.) M.no [protected]. Cc: 1).anil.[protected]@maruti.co.in 2).hasim.[protected]@maruti.co.in 3).mycar.bho.[protected]@marutidealers.com 4).mycar.bho.[protected]@marutidealers.com

>model of stereo is NP74LA >whenever the engine starts for the first time, the screen goes blank and it remains blank for 15-20 minutes and all the switches stop working. The stereo starts with full volume and that cannot be lowered as the switches are not working. > when i put the stereo on MUTE mode it automatically reverses to original position (switch on) --sound start coming from the stereo as soon as there is a small jerk or i press the break of the car >Whenever the car is running at whatever speed the screen goes blank any time during the driving also switches stop working no channel can be changed while driving.

I changed the combination switch of my swift from prem son motor Ranchi in April ...now again that switch is not working since 20 days.. Customer ID [protected] Invoice no BR14002079 Job card no JC14002160 BK ROY GM(EXCAVATION) CIL [protected]

Hi,
Please guide me where do I complain about the delivery of Maruti ertiga vxi cng limited edition which I have booked through ur authorised dealer ( spectra motors ghatkopar ).
I have booked on 23.07.2014 .
I was promised the delivery will be in one week but still today there is no fixed date about the delivery .
Please guide me where do I complaint about this .
Rajiv m zatakia
[protected].

I bought maruti ertiga on 2 march 2014 from magic auto, desh bandhu gupta road, karol bagh, Delhi The car is well off but the only problem is with the steering wheel. It is too hard. I m a cervical patient and it is very difficult for me to manage with it. I asked the dealer to see into the matter but he just ignored the problem. Recently i got the EPS changed but well that also didnt help. I would request you to see into thisbmatter as soon as possible. The car no. Is DL 6CP 0963 CHASSIS NO. 234332

we purchased wagon r vxi on 7/9/2014 from rohan motors dehradun at the time of purchase there was no sales person who boooked the car and car was not ready on the time . they washed the car in front o[censored]s there were no ribbons and decoration on the car . they charged 1670 for the matts and car freshners but there were not anything except matts.when we searched the player remote so there was no remote for the music player in the car service was so poor ...

Hi Am a maruti customer from Kerala and visited local popular dealer (Kayamkulam, Alleppey Dist) for Maruti WagonR vehicle. Since am an Ex-Servicemen I have submitted my request through CSD canteen for a discount in the vehicle price. I have been requested to make full payment to get the benefit of CSD service. Dealer agreed that they can deliver the vehicle within two days time after complete payment has been made. According to their instruction I have made this big mistake of full payment. And now dealer has changed their voice that they can deliver it after two weeks time with lot of blunder excuses like vehicles are in Valayar check post and the vehicle reserved for CSD purpose is not able to locate in their tracker now etc... Now I am forcing to accept dealer word because my payment is gone to their bucket. I have another bad experience with Popular in Trivandrum. I own Maruti Ritz vehicle and usually I give my vehicle for service in Popular. But I experience that they are really not into customer oriented service instead they are target oriented dealer. Better we not to trust them and engage with other good dealers in future.

My Car met an accident on Sunday and submit the car on Monday in your authorised Service Centre. But due to non availability of Side Mirror, it is not available in H.O. and due to that I can not take back the car. Now How much days I have to wait, Please clear. My Car No. is HR 51 AD 8321. Submitted in Saraswati Automobile on 01-Sep-2014 at 0940 hrs. Regards Fraustrated Customer Ashish Sapra [protected] / [protected]

I got a WagonR VXI purchased on 20th of Nov 2013 Apra Autos Gurgaon Reg No DL1CQ 4880 on 1st Free Servicing i paid Maruti 1500 Rs for Anti Rust Coating however yesterday 02nd of Sep 2014 i have given my vehicle to DD Motors Peeragadhi New Delhi for 3rd Servicing now they were saying that due to some vendor issue they wont be able to spray the anti rust coating at the time of purchase your authorized service center APRA Motors Gurgaon have given me their word that i can get the paint sprayed from any authorized maruti service centers across india and the same is not happening very disappointed with the services you guys are a rip off also i am just waiting for my car to get serviced after that i am definitely going to write a very strong feedback if my issues are not sorted out

I have booked celerio vxi AMT on 12/4/2014 at LMJ showroom at Pali Marwar. Four months waiting period given has been elapsed, but no one at dealer, at your customer care and on web site tells about our booking position. Nobody is giving clear response. Please tell us when I will get Celerio.

I had booked the ALTO 800LXI BS IV/Granite colour car on30/03/2014 at ACE Kudale car pvt ltd, Pune. During booking the car Mr. Shankar Bhagat has told me you have to pay Rs7973 ( my receipt no REC[protected] for LBT (Tax). I am living in Loni kalbhore area and it does not comes under LBT. On that day he said that you have to pay the amount if government will not charge then we will return you the amount, yet I have not received the amount from the dealer. Being your customer I want clarity on this amount. Please revert back as soon as possible. Discount had given from the Maruti Rs 23000 (GUDI PADWA offer). Actually I am unable to add the soft copy of my receipt, i[censored] can give me your emali ID then I will definitely submit you the all documents. Corporate discount for employees were 5100/ but he had not given me the full discount on that date. I believe in you/ Maruti is a good company Details:- Booked on 30/03/2013- Rs 75000 REC[protected] Rs 2, 50, 000 Receipt no- 2226- Rs 11, 040 LBT tax- Rs7973 (REC[protected] Regards Gautam kumar singh [protected]