Maruti Suzuki India Complaints & Reviews

my car no gj 1 hr 9778 service done on 26/09/14.Lifted for service on 26/09 at 11.00 am with assurance to get back at 5.00 pm.All complain were noted. But majority complain are not solve and delieverd after 9.00 in night instead of 5.00 pm. So my all outing progarmme is collupsed.They told that you have to come work shop for delievery of your car at 8.300 pm. After gettion car it was not service according to MARUTI image.so noisy, so hudling, mud guard and wheel plate are not repaired, one of the wheel plate fix on vacume filling node so can't able to fill vacume in the wheel, no jumper were fixed for dicky, right side door is jumping, no greesing and oiling in the door and key whole, front bonnet is scrap with the bolt during service, and all other damage inside the machine which are not seen by me. When i have talked to the service man, he did not bother about''HU SHU KARU?; After that i complain to customer care manager in kataria khokhra ahmedabad where my service was done, he told me that i will back, But till date he did not turned back. pl look inti the matter to resolved the complain. jckalani, [protected]

I bought maruthi 800 in varun motors in the year 2004. Then on words i am perfectly maintiaining my car by giving on time services only at varun maruthi and renewals of insurances at varun maruthi only. Not even for single small screw i have not gone out side for repair. This year the renewal of insurance supposed to be done in the month of july 2014 but due to some un-avoidable reasons i could not renew on time. Todya morning i called varun marithi showroom at siripuram when i requested varun employee chaitainya who look afters insurances he outright rejected to renew my insurance policy since it was dleayed.

This type of service i never expected from varun maruthu since i am most faithful customer for varun maruthi. You can check my records in your data base and i request your immediate compliance in this regard.

Thanks

S.V.N.Ramesh
Mobile:[protected]

I had bought Maruti Suzuki Swift VDi on[protected] from Pankaj Motors, Moga Punjab. In the process of purchase it was said that the Showroom will look after the Registration process and as per the process it should have been completed after 1 month of purchase. But i got the papers on 30th of Oct with continous feedback. During this process i enquired from RTO office that if my papers have been submitted and on 19.09.2014 i got to know that the papers have not been submitted yet. Then after forcing the showroom officials they said that it is in process. This i got to know from other consumers there as well that it is repeated problem. Kindly look into the matter. Thanks and regards Surjeet Singh Sekhon Dashmesh Nagar Moga Punjab Contact NO. [protected]. email id: surjeet3.[protected]@in.nestle.com

Complaint Details To Maruti Team, I am raising this complain about non delivery of Vehicle against order number SOB14003874 Dated 24-Sep-2014. I had booked this vehicle from M/S AAA VEHICLEADES Pvt. Ltd. NEW DELHI. Initially I was given a delivery date of 01-Oct-14 But car delivery not given to us on due date 01.10.2014 by M/s AAA Vehicleades Pvt.Ltd. However Nobody ready to communicate me at AAA Vehicleades.Pvt.Ltd Regarding car delivery. New Dehli.However yesterday I was given a false commitment again that I can get the delivery on 01-Oct-14 along with full registration and accessories. All the payments have already been done on 30-sep-2014 through NEFT UTR No SBIN[protected] when I enquired about the final delivery I am being told that vehicle has not been received and is . Also during the entire purchase process it was I who was struggling to get status of vehicle.I called my parents in anticipation of receiving the vehicle. I am extremely unhappy with this commitment and feel I have made a mistake by choosing Maruti. I have been working with a reputed organizations State Bank Of India, Igate and I promise I will be sharing my experience with Maruti in our company blogs and open house sessions. Hope you understand my situation and take corrective actions. Otherwise I will go to consumer forum or Media/Broadcast.Your disappointed customer, Hemant Kumar Meena +91 [protected], [protected] & eMail ;hemant.[protected]@sbi.co.in

Hi Maruti Suzuki Team, I am very disappointed with my car and the Maruti service for not resolving my complaint. I bought Ertiga Vdi in June 2012 from Varun Motors Banjara Hills, Hyderabad and this problem with the 1st gear started from around August 2013. The 1st gear wont engage easily and I have mentioned the problem to the service center a couple of times and each time the problem was not taken care off. Now the problem has increased...

Dear sir, I owned a swift dzire- DL9CAG7290 make 2013. I have done timely service in Maruti Nariara company outlet only. I was facing problems with gear shift, then taken to workshop they fix it again after few Km same problem occurred. Again taken to workshop again they repaired and charged me however they were not supposed to. But again now am facing problem with gear, I don't understand what they are doing and why can't they fix it or change the entire gear as my car is in warranty. Can you please take any action? My no is [protected] Tarun yadav

This is regarding JOB CARD RETAIL INVOICE OF your Authorised Dealer M/s Narayani Motors Pvt Ltd, Cuttack Road Jharapada, Bhubaneswar 751006, Odisha. vide Invoice no BR14004701 dated 26.09.2014 21:12: 18 AND dated 27.09 2014 15;20; 34 My complains are 1. 0n 26th my que no was no.4 but no14 was taken in for starting serving, where as my vehicle was not taken up in spite of my driver persuasions. 2. my complains are not attended properly. by knowlegeable persons in systematic manner. 3. rim bend not attended 4. Steering bubling at 80km speed not attended. 5. materials required for works not supplied from stores correctly. Such as if left door is required right door materials are coming. 6. Very unsystematic work. 7. They could not complete the small small work. and they kept my vehicle for the next day. This is my 2nd Wagon r vehicle. I was thinking for third Wagon R by way of exchange. But this type of services will force me to think other way. Er. K K Das For SKengineers [protected]@gmail.com

To Maruti Team, I am raising this complain about non delivery of Vehicle against order number[protected]. I had booked this vehicle from Sk Wheels Pvt. Ltd. Navi Mumbai. Initially I was given a delivery date of 25-Oct-14 which was differed by SK Wheels. I accepted this without any complaints. However yesterday I was given a false commitment again that I can get the delivery on 28-Oct-14 along with full registration and accessories. All the payments have already been done. Today when I enquired about the final delivery I am being told that vehicle has not been received and is still in transit. Also during the entire purchase process it was I who was struggling to get status of vehicle.I called my parents in anticipation of receiving the vehicle. I am extremely unhappy with this commitment and feel I have made a mistake by choosing Maruti. I have been working with a reputed organizations Capgemini, Igate and I promise I will be sharing my experience with Maruti in our company blogs and open house sessions. Hope you understand my situation and take corrective actions. Your disappointed customer, Amit Gore +91 [protected]

i m pawan i called to ur mumbai office where someone ganesh naik was there and he just refused to tell prices of ritz elate and same in ur regional headquarter everybody is saying that they r not aware.and i opted for elate and every dealer is offering it with different prices and even mine r offering two speakers and other is offering 4 speaker .

Hello Gentlemen, Regret towards buying Maruti Suzuki product, Let the people not be cheated by the old legacy, cars produced are of cheap and sub standard quality. The product quality is unfit to use and we demand to replace the car on account of the damage caused. Car Details, REGISTRATION NO. : KA 51 MC 7827 REGISTRATION DATE : 12-JUN-2012 ENGINE NO. : F8DN4846051 MODEL ALTO LXI BS IV MANUFACTURED DATE : APR-2012

From, Mifthah.k.s Thaivelikkakam Kunnumma P.O Thakazhi, Alappuzha Ph:[protected] To, The Manager Maruti sir, sub: service complaint against Herculees Alappuzha Ref : Job No: 20143 Unfortunately I owned a Maruti Dzire car KL-04-AD 1559, I used the word unfortunate just because of your Service dealer Herculees, Alappuzha. My car completed 2 year on 13.09.14, just before that I came to notice that rusting on my car bonnet, top and some other areas immediately i contacted service centre (Herculees Alappuzha) and as per the reference cited i given my car to Herculees on 11.09.14. After that i visited almost three times to Herculees Alappuzha . On 20.09.14 Herculees Alappuzha service team told me that everything is corrected immediately I went there to collect my car but nothing had done properly, once again i called the manager, he told me that he will correct it on 23.09.14.i reported Herculees Alappuzha on 23.09.14 and the manger told me that he will correct it within 2 days that means on 25.09.14 but till today nothing is happened, nobody had called me regarding this .It is ridiculous I was humiliated earlier also, the copy my earlier complaint is also attaching with this letter. so please taken care of this and inform me the details otherwise I will helpless to go to the consumer court. Yours Faithfully Mifthah.K.S

Sir/Mam, This with reference to my New Wagonr Lxi bearing Regn No: MH05 CA 3608 purchased dtd: July 3rd, 2014. I have been following up with SK Wheels Turbhe for last two weeks for getting my Registration card. Every time when i called i got a answer that concerned executive will call you back but there is no such response from last two weeks. Almost two and half months have passed that I am driving my vehicle without RC card. You people have already charged 25000/- for RTO services and this is the service that you have charged for. Earlier also i have given an adverse feedback on one of your employee Mr. Pravin due to poor sales service. Again poor after sales service has been repeated from your side. I won't be able to recommend anyone willing to buy new vehicle from SK Wheels as I have faced a very bad experience. I can only say that kindly don't give chance to others for experiencing such a worst situation where a person is forced to write such emails. Maruti Authorized Car Dealer (SK Wheels -Turbhe Navi Mumbai, Maharashtra)

Respected Sir/Madam, Greetings, My name is Mohammed Suleman Shaikh, I stay at Mira Road, Dist. Thane, Maharashtra, On 14/09/2014 I had booked Ertiga ZXI with your local dealer Paramount Wheels Pvt. Ltd.after paying booking amount of Rs. 11, 000/- ( receipt no. 3312) from the very next day i.e 15/09/2014, they started calling me to make further payment of Rs. 89, 000/- the reason they gave was that they have to book this car of mines & without the extra payment of Rs. 89, 000/- they wont be able to deliver the vehicle on the promised date i.e 03/10/2014. At the time of booking my first condition was that I need delivery on 03/10/2014. Once I made payment of Rs. 89, 000/- ( receipt no. 3453 ) once again Paramount Wheels Pvt. Ltd. People started asking for full payment to ensure all paper work is completed in time. I submitted all documents along with balance payment of Rs. 7, 67, 477 ( receipt no. 3452) . At the time I was making final payment extra Rs.1000/- was taken from me without giving any reason, the amount mentioned in order booking form was Rs. 8, 66, 477/- even that I paid. In spite of me making full payments in advance now I am being told that they are unable to supply Ertiga ZXI & I am being forced to take delivery of other model i.e VXI. My complain is why am I been forced to take delivery of model which I have not booked & why should I take any other model when I have made full payment, infect I have paid Rs. 1000/- extra on the agreed value. Is this how Maruti deals with its future customers, this is nothing but pure blackmailing. I want the model that I have booked & on the date delivery was agreed. If you or your dealer fails to keep their words I should be compensated for this lapse on your part. Else I shall be forced to take this matter to consumer court as I am not getting the services for which I have paid in advance. You are requested to look into the matter & ensure that delivery of the car that I have booked & the same model that I have booked is delivered to me. Thanking you in advance in anticipation of your prompt action M. Suleman. [protected]

I Would Like to say that I have the problem of Engine Crank Noise in my Maruti Alto Lxi. Many times we are complaint to Maruti Authorized Service Center and they will not response us regarding to my car Engine Engine Noise. So please kindly resolve my problem . Name:- Mohd Naved Khan Address:- Gali No. 2 Kishan Pur Tiraha Aligarh. Email:- [protected]@gmail.com Mobile No.:- [protected] Dealers Name & Address:- Dev Motor Pvt.Ltd. Aligarh. Chassis No.:- MA3EAA61S02091773 Engin No.:- F8DN4872587 Manufacturing Year :- 2012 Registration No.:- UP81 AR 1028 Thank you

I baught a new Maruti Suzuki Celerio VXI on 12 september 2014 through Indus Motors Pathanamthitta(Dist), Kerala(State).Unfortunately my car hit on the gate in front of our house when reversed on next day.The hatch door with glass and rear bumper were brokend.It was put in to the service centre(Indus) for insurance claim and replacement of broken parts.Insurance was claimed but the hatch door and bumper are not replaced.Now 12 days later.I purchased a new car for the purpose of marriage for my daughter.Service Crew's Irresponsible activites were too hurt to me.

Dear Sir, I purchased a new car on date 30 DEC 2013 ( Wagner LXI)with CNG fitted from( TCS Authorised Dealer) faridabad but after some days we found some manfaturing defect in my car ( Main welding Joints cracks & also inside the Dickey layer with rusted .Last week in the service time i am intimated the Concern person regarding the same defects but we cannot received the positive response from Dealer side . Kindly requested you take some action in my complaints as soon as .. Regards Manish sharma [protected]

I gave my car, Suzuki Swift with registration number DL 12 CH 0232 at DD motors, Mayapuri, for third free service where they changed the amplifier with a different, faulty one in my absence. When I went to take the delivery of my car, I found the amplifier not in working state. When I talked to Mr. Narendra Ladwal, my service assistant to check into the issues, he asked me to get it repaired somewhere outside and the company shall pay the expenditure by sending the amount to me at my house which is yet to be recieved. When I went to the place where I first got it installed, I got to know that it wasn't my amp. The amp was changed during the service process. When I called them, they denied the whole responsibilty.Mr. P.S. Parmar, the senior service manager rudely shoved away the whole issue making it the sole mistake of the service assistant. Kindly look into the matter and provide me with a solution, otherwise I'll be forced to take the matter in consumer court.

dear sir i m Ganesh Lal Jaimin woner of Ritz vxi reg no cg07AP0660, my car sudden stops when this is running on road i purchased this frm Ganpati Motors Bhilai they are not considering my car to see they send me back without work, i already have my last servicing due please help

आदरणीय महोदय, मै श्रीमान प्रदीप कुमार गुप्ता आपकी मारुती रिट्ज VDI कार का उपभोक्ता हु जिसका रजिस्ट्रेशन नो. UP78 CH 0264 है ! मैंने यह गाडी 01/04/2011 आपके माय कार मारुती सुजुकी जरीब चौकी कानपूर (उ .प्र )के शोरूम से खरीदी है ! मुझे आपकी इस माय कार मारुती कंपनी से शिकायत है की मैंने जबसे यह गाडी खरीदी है मैंने इसमे तक़रीबन पुरे ७ लाख नगद रुपया जो की इस गाडी की असल कीमत से कहि ज्यादा है मे लगा चूका हु जिसका मुझे बेहद दुःख है ! मैंने इस गाडी मे नया इंजन भी लगवाया है और मे अपनी इस गाडी की सारी रिपेयरिंग और सर्विसिंग आपकी ही कंपनी से करवाता हु ! अभी मुझे आपसे यह शिकायत है की मैंने अभी कुछ दिन पहले आपके यहाँ से अपनी गाडी की सर्विस करवाई थी जिसका मैंने तक़रीबन ६००० नगद भुक्तान किया था और अभी मुझे किसी काम से गोंडा जिला जाना पड़ा तब यह गाडी का लखनऊ के पास क्लच फ्री हो गया जिसकी मैंने तुरंत सुचना आपकी माय कार पांकी सर्विस सेंटर में कुरैशी (मो. ९७९२९७००८३)को दे दी थी ! जिसमे उन्होंने बोला था की आप ब्रेक आयल डालते रहिये और क्लच को पंप करते रहिये आपकी गाडी सही चलती रहेगी फिर हम लोगो ने बोला की आप ने हमारी यह गाडी की सर्विस अभी कुछ दिन पहले करी थी तब उनके पास कोई भी जवाब नहीं था ! जब हम लोग गोंडा से कानपुर वापिस आ रहे तब रात बीच मे गाडी चलते चलते उसका क्लच फ्री हो गया जिसके कारड हमारी गाडी स्पीड ब्रेकर के ऊपर से निकली और उसके नीचे का इंजन आयल निकल गया ! हमने तुरंत ही गाडी बंद कर दी थी क्योकि हमे पता था अगर गाडी चलती रहे तोह इंजन cease हो जाता है ! हमने तुरंत ही अमन मोटर कार गोंडा वाले से संपर्क करके सुबह गाडी उनके यह तोरचिंग के माद्यम से पंहुचा दिया ! अब अमन मोटर वाले गाडी मे १ लाख ७ हज़ार रुपया का खर्च बता रहे है ! अब हम इस गाडी का खर्च वहन नहीं करेंगे क्योकि इस बार हमारी कोई गलती नहीं है ! आपसे अनुरोध है की कृपया करके इस मामले को जल्द से जल्द संज्ञान मे लेकर खत्म करे ! अगर आप इस मामले का निवारण ४८ घंटो मे नहीं कर पाते हैं तो मे इस मामले को उपभोक्ता फोरम मे ले जा कर वहाँ से इस पर उच्च कार्यवाही करवाउंगा ! आपका कस्टमर, श्रीमान प्रदीप कुमार गुप्ता मोब. [protected] दिनाक : 24/09/2014

Date of purchase of Wagon R VXI car from Premsons Motors Ranchi - 26/09/2009 Registration No. of the Car - JH AB 4521in the name of Mrs. Bela Sahay Details of front glass fitted with the car - TEMPERLITE -LT ISI AIS E243R-001264 Date of change of front Glass by Premsons Motors Ranchi - 02/08/10 due to breakage Details of front glass changed - LAMISAFE -LT ISI AIS CM/L 2081844 LW M84 E8 43R-002801 Problems faced by me during...