Maruti Suzuki India Complaints & Reviews

dear sir i have taken warranty for 3rd and 4th yr which is valid upto 15 apr 2015 contract no[protected] and the dealer code 2701 27 01 recently i faced a slight problem with the back left side wheel a tightens and a noise from the back side when given to the service centre he has given me the list of works to be done and the charges etc i just wanted to know that taking warranty is of no use is this a total loss of money (oil changes is n not applicable )

refer to my complaint no: 817734 yesterday and the resolution provided by your central call centre was that I need to two it to your workshop. Is this what you mean by road side assistance anywhere in india? Your mechanic should organise for the towing and return the vehicle after repairs if you say that you provide assistance. But your call centre lady jyoti could only argue that this vehicle AP10AY6688 is out of warranty(it is in extended warranty and warranty was purchased at the time of vehicle delivery itself). Now I have spent Rs.1800/- to tow the same to my residence and the same is lying here. I hope that you will resolve the same immediately and also expect to be refunded the amount spent including mental agony for your uncooperative attitude and indeferences to customer apathy.

Sir, We have been regularly complaining you regarding the problem we are suffering through the representatives of your company and service centre through email & telephone on your toll free No.[protected] & [protected]. But despite apprising the company of this matter, we not only haven't got any satisfactory answer but also faced humiliation and torment. The main reason we bought the car has not got satisfied. Mr. Gambhir Mal Jain, myself, is the only person who drives the car. Suffering from high liver problem, I thought to avoid the vagaries of nature by travelling through car. But this purpose has been left unfulfilled, your representatives/employees have been behaving badly and threatening us to deposit excessive money. Also, at several requests, we haven't yet been provided or at least allowed to see our car. The whole matter is explained below: CAR DETAILS ARE AS BELOW: Chassis No. : 755138 Car Registration No. : RJ20CA8990 Owner Name : Gambhir Mal Jain Address : 2 KHA 1 Dadabari Kota (Rajasthan) The Car met with a minor accident on date13 July 2014. I made claim to NICL Company Bhatia. From 14 July 2014 till now the car is lying at the Company's service station and we neither know about its whereabouts and nor we know whether it has been serviced or not. We wecontinuously calling to company representatives for knowing car status but we don't get any satisfactory answer and faced a misbehaviour at the hands of your representatives at service centre. On dated 6 august 2014 time 10:36 AM, we got a first message from LM MSILDL "is The repair newwork on your car is about to complete and car will be ready in next 45 minute please contact Mr Manish [protected] for details RGDS Bhatia and C". After that on 6 august 2014 time 11:16 AM again we got an another massage "Repair REF NO for your car is JC14001641 opened on 06 august 2014 on time 11:06 Hrs ETD of your car is 25 September 2014 on time 18:00 Hrs and est repair amount is rs 0 Rgds Bhatia and C" Then after a short while we again made contact to bhatia and company for knowing status of our car and bill amount but they did not give any response. Many times we called them regularly but neither they did not give any positive response and not our car. Without car in full season of monsoon and also of health reasons, we faced unbearable difficulties. At last on dated 08 august 2014 by MD MSILDL on time 12 11 Hrs we got another massage "is The repair work on your car is about to complete and car will be ready in next 45 minute please contact Mr Manish [protected] for details Rgds Bhatia and C". When we contacted the service centre the respondent told us that car hasn't yet been completed till that time. After two days, bhatia and company service certre called us for picking up the CAR. When we reached there service centre give us a False Bill of large and excessive amount which is shocking for us because they did not give us any detail of working on car and bill amount, while we are continuously in contact with them. Now everyday we phone them for our car but they deliberately ignore us and unduly pressure us for depositing money. We are facing gravest humiliation at the hands of your company. The mistake we made was we banked on Maruti's image and bought the Maruti car. Please resolve this issue on urgent basis and liberate us of these bad times of one and a half months as fast as possible. Note: As a serious patient of liver, if anything untoward happens to me, the company will be wholly responsible. Thanks & Regards GM JAIN KOTA (Rajasthan) [protected]

Hello there, I would like to give the feedback regarding the service centers for Suzuki access. Whenever I give my bike for servicing I will be told that some of the parts in my bike are in bad condition and needs to be replaced even though they are good. When I checked with the other local service center they said that parts are good and working. Just to make sales service centers are charging the customers unintentionally, I would request Suzuki should consider this feedback and do the needful. Regards, Shaffi

We have booked a Desire ZDI (G/G) on 7th of August and made advance/booking payment of Rs.15000/- against Recipt no:98160 (Peaks Auto Pvt. Ltd ) dated: 07.08.2014 and thereafter we have been pressurised to transfer Rs.1Lac to their account CC311 in J&K Bank Ltd. B/U Barzull, Sringar which we made on 12th of August 2014(receipt enclosed for your reference). At the time of booking we have been promised that the vehicle will be delivered...

Dear Sir, I have given Rs 5000 car booking amount to T.R Swahnye I.P Ext Delhi on December 2013. But my loan was not pass, Then are not give my Rs. 5000 / till today . i am very hopeless from that side, Pl help me. Ashutosh Pandey [protected] Delhi -95

Dear Sir, I have purchase New Maruti Stingray VXI Car on Jun - 30 - 2014 from Vadodara.Gujarat, Dealer: Amar Cars Pvt. Ltd., Gorwa, Vadodara. My complain is there are 4 tyres Alloy Wheels with new car but Spare Wheel is given normal wheels. I want to know from Maruti, why, only 4 wheels are Alloy wheels and spare wheel is not alloy wheel. Because, I have just came to knew & checked when i got puncher in front driver side wheel. When i changed this tyre from Spare wheel that time i feel cheating from dealer. So, pl kindly give your valuable reply me and give me customer satisfaction. and if any cheating from dealer, i will go for consumer court. Thank you Rakesh Shah Vadodara, Gujarat M - [protected] Email : [protected]@yahoo.co.in

Hey I am Dr Amritpal Kaur I am from Patiala I have buy your car on 14 june 2013 no of a car is PB 11 BH 0547 swift dzier and I have problem with the paint of a car I am sending you the pics of that I have told to your service center in Patiala The paint on quarter panel is getting remove its a original paint on that car I am very much disappointed with this type of thing I am informing u plz give me solution other wise I will go to consumer court plz give me a answer fast I will be thanksfull to you my contact no is [protected] [protected] [protected]

Dear Sir/Mam It is to bring in your kind notice that I, Inderjeet from Rewari Haryana having swift VDI HR 36 P 5077. I serviced my car from Apra auto services sect-14 Gurgaon on 01-Aug-2014 and i take my car to home without checking all the accessories and after 15 days i found my tyre was replaced by some old tyre during service which has a little cut on it and having tube in it whereas my tyre were new and tubeless. it is really ridiculous and painful. My contact no is [protected].

My Vehicle Maruthi Wagon R Reg No: KL5AB 1597 was given for regular service on 18/8/2014 at Popular Service Station, S H Mount, Kottayam, Kerala(INVOICE No.:BR[protected]. After the service the vehicle was returned with the comments from the service adviser that “everything was done well and the stearing unit was completely resettled and still an unusual sound was heard when the car is in a big gutter which is not a serious problem”. When My Husband drived the Car, he heard an unusual sound which was not heard before the servicing. The Service Advisor enquired about the condition of the vehicle after the service. He told him about the unusual sound from bottom of the stearing unit. The Service Advisor again guaranteed that there is no Safety Problem and the problem can be fully rectified only by replacing a Unit which cost around Rs. 4000, which may be done in the long run. After the Servicing My Husband had driven the car for about 250 km through heavy traffic, highways, hilly areas, narrow bridges, village roads with 5 pupil from my own family. The rest of the story is as follows. Call History 26/8/2014 2:32 PM - Call to Popular Service([protected]): “Severe Sound and Shaking of the Vehicle” Reply: Bring the Car to the Service Center. On Reversing the Car the front left wheel along with the axle was thrown aside. The Details are shown in the pictures attached. IF THE ACCIDENT HAD OCCURRED IN ANY OTHER SITUATION, I AND MY FAMILY MAY NOT BE HERE, TO REGISTER THIS COMPLAINT.

To partha banerjee vice president, dealer development, 1 nelson mandela road, vasant kung newdelhi 110070

Modelno mpf-310, chasis no550956 engine no 7345233
D/s
With utter frustration n anger i am sending this complaint to you.I am a proffesional person n have been driving maruti cars since 1999.This time i booked my 4th maruti car in exchange for my old car wb38u6411 on17/06/i4cheque no 719869 sbi.Since then i am facing tremendous harassment regarding quality n papers.
The dealer applied for bank loan not through my own branch but through alipore branch which delayed loan approval till25/06/14.Insurance came into effect on 25/06/14.Since 17/06/14 they did not allow me to have a look at my dream-car.I delivered my old car on 25/06/14.On24/o6/14 i had an altercation with them niforced them to drive me to taratola godown at 6 p m only to locate my dream car lying at a corner smeared with dust and mud totally disappointing for me. On 26/06/14 i was asked to take delivrry at 4 p m.I went there nwas refused on grounds of registration papers.
On 27/06/14 they virtuallt forced me to take the delivery of the car without valid documents of registration.True value of my old car and bill in detail.
Road tax was deposited on 29/06/14 n token delivered on 01/07/14
I am a doctor-surgeon-- nfailed to drive my car in fear of litigation. No one -executive-came fordwad to clear my queries regarding transparency in registration n bill. Everyone was busy to shoulder off the car and me from the showroom.
Problems of new car[protected]
1.After driving 7 to 8 k m the bonnet gets so hot that it can inflict burn injury on me at any time.
2. Fan which cools the engine is not working since 27 06 14.
3. Fuel gauge never showing the correct amount of fuel poured in.
4. Offensive smell comes out when i switch on the fan for a c .
5. Fuel effiency is 8 to 9 k m/litre
6. Doors are so loose that it opens up spontaneously while unlocked.
7. A c machine not working properly.
8metal framrs covered with adhesive tapes difficult to remove the adhesive. Never seen before.
9 battery make and batch code have been tampered with in owners manual.
10 i have not yet received the smart card.
11 they did not allow me to register my car in the name of dr samir kumar thakur.
Idid never face this problems with my 3 previous maruti cars.
During first inspection on07/08/14 at dorga road workshopthey certified all problems as normal.For new altok10vxi.
I am a professional person & facing tremendois harassmrnt 7 professional loss as i have stopped driving my car outside a circle of 6 km within kolkata.
I am sure the maruti suzuki ltd cannot authorise or certify to sell such a defective car which will undermine company's good will & reputation in the market.
Please take an urgent action by replacing my defective car with a new defectfree alto k10 vxi or return my previous car wb 38 u 6411 as early as possible so that i can persue my profession effectively. Last of all i think that i have been cheated

Date:25.08.2014 thank you
Yours sincerely


(Dr. Samir kumar thakur)
Minto park rhe, g6
247/1 a.J.C. Bose road
Kolkata 700027
E-mail :[protected]@gmail.Com

Dear Sir/Madam, I sent my car at ocean motors service center (Indore) for A.C. Now it making sound like whistle. I wasn't facing this problem before giving for service. And they are not co-operating me as well. My Cell number is [protected] Car: Alto LX Number: MP09CA9852

Dear Sir/MadamI purchased Alto K10 in the month of may 2014 from Maruti Suzuki Kupwara J&K.It is very unfortunate to say that aftter a mere month time span my car's AXLE got demaged without any accident in the mid road. I fail to understand if there was not even scratch to the parts which are placed below AXLE, then how come axle got demaged within 3 months only. And the worst part is that when I approached to the Kupwara Office, the people over there were so unprofessional. I was asked the AXLE do not come under warranty scheme. IAlthough I payed for the brand new equipment but need less to mention here my car car sounds very peculiar, and i am vety reluctant to move to the same office.Now I would like to enquire about, If realy this part do not come into waranty and if i even replaced the part the car still shows very unusual behaviour.. please do needful Qashif PeerKupwara J&Kph: [protected]

Hi,
I m inderjeet singh using a maruti suzuki swift vdi (Diesel) since 13/06/2013.
After few months i found some technical issues in my car (Pulling steering in left hand side).
When i visited to the maruti suzuki service center competent auto regarding the problem.
I always mention the problem in my service job sheet. & they assured me that your problem will be rectified. But after completion of service, problem will remainthe same.
I also tell the engineer "if is there any part issue u can change it, but they tired so many thing but problem will not be rectified.Finaly after so many follow up & waste of money, no good result has come. Steel my car having the problem.
When i thought i should talk tothe generel manager of the branch.
He is also behaving like there is only my fault . & suggest me to teach driving or get my car distroyed. I have been put so many feedback in maruti suzuki head office. But no satisfied resolution has done. I am very disponted with service status of world class company like maruti suzuki. & when i treid to spoke with the customer care team on phone no phone were picked up... I am not able to found the way to resolve the problem...Kindly do the needful.

Regard's
Inderjeet singh
[protected]
[protected]@gmail.com
Maruti suzuki swift vdi
Dl3cah0725

I have bought ALTO K 1O in two years ago in MARCH 2012, The number of my car is DL3C BU 3379 .There are rust problem in the down side of both front gate and upper side of both back wheels .I hv go to BATRA AUTO Faridabad approx six month ago and show the problem bt they only painted it and charged 1200 rs for that.Bt the problem is not sort out rust is show again . Plz tell me that what should I do?

I am an old and loyal customer of Maruti...I am associated as a customer for last about 15 years. On 17.6.14, I with my family met with a major road accident while driving my vehicle Ritz no. PB-08-CF-0370 near Pathankot. By the great grace of Almighty we all were saved but since that day I and my family had to go through a lot of mental, physical and financial turmoils. But Instead of standing by us and helping us one of your dealer at Pathankot i.e Pathankot Vehicleleades has meade use of my circumstances to fill up its pockets. I had purchased the Maruti Insurance (ICICI Lombard)for my above said vehicle from Lovely autos at Jalandhar to avail all the promised facilities attached with the policy. After accident, since the nearest dealer was Pathankot vehicleleades, as such my vehicle was towed there for further proceedings of insurance settlement. Since that day i.e. 19.6.14 till 14.8.14 when the vehicle was finally picked up after insurance settlement, Pathankot vehicleleades did absolutely nothing in helping me in settlement of my insurance claim. They never, not even a single time contacted me to facilitate my claim settlement. When I called your customer care number, I was told to contact the dealer. But the dealer kept mum, silent spectator during all this time and never even cared to contact or intimate me during all this time. I got the claim settled on my very own. Just imagine I was going through medical treatment for myself, my wife and my daughter and at the same time I had to deal with insurance formalities step by step without any assistance of vehicleleades. But they gave me a horrible shock on 14.8.14 at the time when my vehicle was being picked up from there when I was asked to pay Rs.5000/- vide their invoice no. BR14001367 of even date as estimation charges + Rs.1300/- as towing charges i.e. a total of Rs6300/- to them. When I objected that the towing is free for maruti insurance customers they did not budge and kept harassing me for 6 hours. I had to pay them the entire amount to enable the lifting of my accidental vehicle. I am harassed at the hands of vehileades by being charges illegaly and for doing nothing. Is it justified to ask for Rs.5000/- for preperation of estimation. My vehicle was kept in dust, rain, sunshine in displorable conditions during this time. Further they have issued me a bill of towing my vehicle in my name without date, without address of the towing, without stamp ( Pls see the attachment). Such letter heads are kept by Pathankot vehicleleades which they issue against the terms and conditions of law. I would request you to interfere in this matter as Maruti has always helped its customers. In my case the dealer has took an advantage sidelining everything against its own greedy interest. As I am going to follow a legal course in this regard, your immediate intervention would certainly help me in this regard.

But Instead of standing by us and helping us one of your dealer at Pathankot i.e Pathankot Vehicleleades has meade use of my circumstances to fill up its pockets. I had purchased the Maruti Insurance (ICICI Lombard)for my above said vehicle from Lovely autos at Jalandhar to avail all the promised facilities attached with the policy. After accident, since the nearest dealer was Pathankot vehicleleades, as such my vehicle was towed there for further proceedings of insurance settlement. Since that day i.e. 19.6.14 till 14.8.14 when the vehicle was finally picked up after insurance settlement, Pathankot vehicleleades did absolutely nothing in helping me in settlement of my insurance claim. They never, not even a single time contacted me to facilitate my claim settlement. When I called your customer care number, I was told to contact the dealer. But the dealer kept mum, silent spectator during all this time and never even cared to contact or intimate me during all this time. I got the claim settled on my very own. Just imagine I was going through medical treatment for myself, my wife and my daughter and at the same time I had to deal with insurance formalities step by step without any assistance of vehicleleades. But they gave me a horrible shock on 14.8.14 at the time when my vehicle was being picked up from there when I was asked to pay Rs.5000/- vide their invoice no. BR14001367 of even date as estimation charges + Rs.1300/- as towing charges i.e. a total of Rs6300/- to them. When I objected that the towing is free for maruti insurance customers they did not budge and kept harassing me for 6 hours. I had to pay them the entire amount to enable the lifting of my accidental vehicle. I am harassed at the hands of vehileades by being charges illegaly and for doing nothing. Is it justified to ask for Rs.5000/- for preperation of estimation. My vehicle was kept in dust, rain, sunshine in displorable conditions during this time. Further they have issued me a bill of towing my vehicle in my name without date, without address of the towing, without stamp ( Pls see the attachment). Such letter heads are kept by Pathankot vehicleleades which they issue against the terms and conditions of law. I would request you to interfere in this matter as Maruti has always helped its customers. In my case the dealer has took an advantage sidelining everything against its own greedy interest. As I am going to follow a legal course in this regard, your immediate intervention would certainly help me in this regard. In anticipation of prompt and immediate action.

Dear Sir, I bought a brand new ertiga from your dealer in chhindwara on[protected]. From the day one i have mention that there is a problem in excel tube. every time whenever i go for the service centre in chhindwara no one gives me the proper responce and commitment to solve my problem, this is the higly irresponsible attitude towards the cusdtomer, I need some action from your company side asap, otherwise i will file a complaint against your dealer as well as your company outlet. this makes me feel that i have done a big mistake by purchasing maruti ertiga. Kindly take some action to salve the problem. because it has been almost a year. kindly resolve this issue otherwise i take a legal action [protected]

I wish to bring to your attention on the deficiency of service displayed by one of your authorized service centre, M/s Spectra Motors ltd (Borivali east branch). My car(Maruti Dzire) was given for servicing on 1st Aug 2014, at the Spectra Motors service centre. The car was brought back by the service centre staff and parked inside the building premises at about 8pm, the same evening. The next day morning, we observed that the rear passenger car seat had a hole, evidently made by a rat. On opening the trunk, the rat was very much visible and hid in a place where it could not be traced. I immediately informed the service station Manager who informed me that he would sent someone to have a look. In the evening, one of the service centre staff had a look at the car and after an inspection stated that there were no indication of the presence of rat and that the rat may have escaped. Taking his word, it was decided to take the car the next day to the service centre to inspect and evaluate any serious damage by the rat. The next morning, we once again observed, evidence of the rear passenger car seat having been chewed at the same place. On opening the trunk, the rat was again visible and again hid at a place where it could not be traced. The car was taken to the service centre and the staff there were requested to immediately to take the car of inspection as the rat was very much inside the car. The staff however informed that the inspection would take time and we would be informed as and when the car was taken on the jack for inspection. There was no information however, and the car was delivered the next day. We were told that there was not rat inside the car. No justifying reason was given as to how the rat got inside the trunk of the car. It is very much evident that the rat got into the trunk of the car when the car was in the service centre. I therefore request that Maruti should take responsibility for this lapse of service which has lead to damage to my car seat and compensate me accordingly. Maruti should also have a look at the sevice centre where the present set-up makes it vulnerable for entry of rats/rodents into a car.

From the time I purchased my Wagon R LXi CNG (MH 03 BH 6443), I have been complaining to the service centre about the hard movement of my power steering. ON Aug 19, 2014, while taking a U turn, the steer wheel got locked - causing the car to move full 360 degree turn and hit the road divider. Thankfully nothing happened to me; but the front of the car is very badly damaged. It had to be towed and taken to the workshop. The repair expense suggested is very huge. This appears to be the manufacturing defect, which inspite of repeatedly informing the dealer and the service center - was not addressed and corrected. This technical fault could have resulted in a big mishap, if there were people on the road. Will Maruti look into this technical issue and rectify it?