Sep 22, 2014
Updated by lalit mohan2 My complaint regarding service rendered to me against my
vehicle no UP32 CV 8078 which was done at one up motors transport nagar,
lucknow can broadly be broken up in the following points: Ø
At time of taking the
vehicle in for repairs I was informed that the tyre on the driver side has a
damaged ream and is inflated from inside. Further I was told that the ream
cannot be repaired and complete replacement will be required of the full set. Ø
At the time of delivery of the vehicle the damaged ream,
which had marks of hammering on it along with the tyre was put in rear axle
left side without my knowledge or consent. The same was noticed by me only
after I came home. What is the meaning of this? This means that either I was made
a complete idiot at time of vehicle delivery or some other cheap gimmickry was restored
to in order to pull wool over my eyes? If customer is not alert, then his/her
life is cheap, let him face the consequences, who cares. Is this what you mean
by customer quality assurance and satisfaction? Ø
Further I was told
that the upholstery of my car needs cleaning and I was charged 750 plus other
amount. On reaching home what I found was then back magazine rake holder of
both my seats have been torn, which were in perfect condition at time of
vehicle delivery. Now the condition is so bad that I will have to get the full
set o[censored]pholstery replaced at huge additional cost to me. Is this what you call
service with a smile? If this is not fleecing a customer then what else is it?
Have you people completely forgotten the principles on which this company was founded?
Does the word “Kaizen” mean anything to you anymore, or should I remind you what
it stands for?
Next in the name of clg all that has been done is to spray
the covers with unjustifiable amt of chemicals making sitting in the seat a
real pain in the ass. The steering cover grip was uncomfortable to handle,
repeatedly my hand was slipping and I very nearly had a collision due to
improper control as a result. Ø
The interior of the car has not been cleaned at all. The
space above accelerator assly has just not been touched; it is still laden with
dust, grime of all sorts. Further paint marks have been left at various places
of the car, a result of the denting painting work that was undertaken. No wonder
with such good quality of service, you are steadily losing ground to your competitors.
Please accept my good wishes for the same. I must say job well done!
The carpet area in dick has all bolts missing, and seat
cover behind it is laced with paint. The condition is so bad that the entire seat
cover of back seat and carpet requires replacement, all thanks to then marvelous
clg work done at the upholstery. Now once again i will be forced to pay a huge
amount of money for the same. Is my hard earned money meant to be wasted on superfluous
activities like these?
In the name of wheel alignment and balancing money is
charged. Next thing you know by the time the car is driven even for 5 kms
everything comes back to square one. As of now my car balancing/ alingnment is
in the same condition as it was before service. Excuse given by your mechanic
is that the moment the tyre goes into some pothole or a unusual jerk occurs the
alignment ends. If so why on hell do you charge customers for an unnecessary
and uncalled for work? If not, then what is the point of paying for a service
which deserves no purpose. Wake up, from your air conditioned cocooned offices
and see what is happening on the ground. Ø
The bottom line I am disgusted and fed up with you and your
service. I will ensure that all those I know on the social media are aware of
this and if possible convince them all that no one in his right frame of mind should
ever any maruti product. On top of it today on a working day when I do
not have any time to spare from my official duties a phone call comes and the person
asks what can be done to work out a compromise? What compromise, I have been
fleeced, looted made a fool of and now you expect me to sing your workshop
managers tune?
It seems your company
workshop only follows one principle” Customer is a fool, make a jackass out of
him, fleece him for money, satisfaction be damned”. This matter will not end here, not any time
soon, that much I promise you.
