Maruti Suzuki India Complaints & Reviews

Dear Sir, to: ccm.[protected]@fairdealvehicles.com bcc: [protected]@fairdealvehicles.com, [protected]@rediffmail.com, [protected]@fairdealvehicles.com I had mailed on all these email id's and its been two days now but there is no revert back from their side.The company is even accepting that they have received the cash but still there is no response from their side. Greetings! I Shakti Singh Rajawat would like to bring to your notice that I had booked two cars(Ertiga VDI) from your store. One booking of car was done with the name of Richa Katiyar and immediately the loan processing was also done. In addition to this, after a week I had booked another car and gave a cheque of Rs. 10, 000/-dated 5th May of Indusind Bank but due to some reason after informing him(Chandra) I had asked to stop the cheque. Later on I gave him Booking amount of Rs.10, 000/- in cash on 17th May because Mr Chandra said your discount approval will be cancel if you will not give the cash because you have already stopped the cheque for the booking and the whole processing of this was done through Vikas Chandra at your store sector-10 only like earlier (Richa Katiyar). He given me a customer docket( Booking Order Commitment checklist) document against my booking amount in your Fair Deal Store. After 2-3 days I got a call from the company he said that your booking has been done and he confirmed me about the booking amount and he asked about the loan processing and asked me when I would pay the rest of the amount. He also said that on cash of Rs.10, 000/ they wont get the car from the main showroom. Then I said I would pay the amount only when my loan would get sanctioned. After this again I got a call from Mr. Manoj after 2-3 days and then he said I need to check about your car booking details and also said that he did not receive any cash. When I inquired about Vikas Chandra, I came to know that he has left the job. Mr Manoj told me that he would check and revert me back on this but since then its one week and I have not got any satisfactory response. In this whole situation what is the fault of the customer when every procedure is done with complete transparency. I had not expected this kind of response from your side and its when we have already purchased a car from your showroom. Kindly cancel the booking and refund me the amount otherwise it would force me to take some legal action. And I am sending you the attachment of the document given by him against my booking amount. Hoping to get a positive response from your side ASAP Looking forward for your cooperation. Kindly do the needful. Thanks and Regards Shakti Singh Rajawat +91-[protected]

engine problem not getting solved since purchase ( 9 feb- 14), In the mid way engine gets so jam that seems 3 persons are riding on it, now It has run over 2300 km with this defect, may be ohter parts get also damaged. My saved money didn't worth out Rajnish [protected]

Hi, I have purchased Swift dzire in the month of Nov-Dec'13, After 2 Month i found that there is a some technical mistake in my vehicle, I have ask and logged a complaint at Jaipur Dealer M/s Vipul Motors, They have checked the vehicle, And say all fine, but i have not satisfied because if i will give you an example there is mistake in drives side door handle(Not working properly) all there staff checked and sad that it is fine, After so much fighting Mr. Rajeev has change handle. i have also spoke to Mr. Pushandre(Territory manager Maruti RO office Jaipur), But they have not turn back till date, After giving the assurance. Would like to complaint the following. 1. Steraing Moves tight. 2. While Moving Vehicle feel very tight and pressurly. 3. Average problem. 4. While reversing the car it noises. i will be very thankfull if i will get the resolution. Deepak Malhotra Vehicle No: MO04 CL 9356 [protected]@gmail.com +91 [protected]

New model swift ldi register on 2014 March and I have extended warranty till 2016 March my vehicle no tn-09-bp- 0726 and when I took to khikhivhrajmotors motors chennai mmount rod branchtamilnadu the service manager took lot of my time and he said he cannot do this problem underwaranty.and today he telling service station does have spare parts with them and he told he will charge clutch and gear problem Pl help to rectify this for me I need ur help

I got my Car swift dzire serviced at machino techno park circus, kolkata on[protected], car no WB, 06g6004the clutch plate was changed as previously it was very hard, but after it was replaced it has became more harder, i think that they have not replaced the clutch but charged from me.after replacing it must have become softer, each time it is not possible for me to go to the service station, please let me know what to do.R.C.Singhi [protected].

Dear Sir/Madam, I have purchased an Wagon R VXI BS4 from Pallavi Motors Pvt.Ltd., Guwahati on 23.05.2014. I am working at Amalgamated Plantations Pvt.Ltd.(A TATA Enterprise) formerly known as Tata Tea Ltd. Regarding corporate discount, I have been informed that, after submitting my I-Card I will get a discount from the Maruti company directly. But the name of Amalgamated Plantations was not listed at your site for discount but Tata Tea Ltd. is still there. However the existence of Tata Tea Ltd. was no more after May-2007. On the other hand a colleague of office has purchased a car from Hyundai Motors and received a corporate discount of Rs.7, 800/-. Since I have used Maruti Car since 1993 (I have purchased the Wagon R in exchange of my old Maruti 800) I can't get the corporate discount, why my next car will be from Maruti Suzuki ? Want an urgent reply from your end. Dipankar Sarma. Birubari, Gopinath Nagar, House No.175 Guwahati - 781016 Email ID - dipankar.[protected]@amalgamated.in Ph.no.[protected]

Dear Sir, I bought Swift car from M/s Hindustan Auto Agency on 30.09.2012 and as on date my car has driven total 13, 534 KM approx.I have regularly done all the services, routine maintenance and check -up. I used to come office with my car every day so it runs approximately 8 to 10 K.M. daily. Yesterday i.c. 27h May 2014, after office hours when I came at our parking place beside my office around 6.00 P.M. and was going to start my car it didn't start, than I immediately informed the fact to your dealer .so they send two persons for checking. After checking they told that, the battery is completly dead so it is necessary to bring this for charging & at the same time they were surprise to know that, it is a new car 1.7 years old and only 13, 500 K.M travelled till now so there should not be any fault in it. Now my said battery is kept with your dealer for charging. Hence it is my humble request as viewing above fact and under warranty period of my battery please replace it as soon as possible. . Please send a suitable reply to my e-mail address : [protected]@gmail.com Thanks & regards, Shyamal Karmakar, (customer)

Dear Sir/ madam I am Arul raj.M, I lived 9/34- 9th Street bus stand road, Surandai-627859 Tirunelveli District, Tamil nadu, Very recently i purchased a car (Maruthi Swift LXI). I booked the Car on 15/03/2014.( Rural Promotional Activity Done by the Dealer- AR.A.S.P.V.P.V.& CO. and I got the new vehicle on 07/04/2013. Today I went the dealer's showroom to collect the Statement.Really I was Shocked, because I Plan to buy 2014 model white color car. but I cheated By the Dealer .with out prior intimation They Provide 2013 July Month car, Till now they Didn't tell me.this car is 2013 model. The executive are not Explained properly about the consumer Scheme and the additional Scheme. Today My sons are checked the Invoices and customer Docket.The dealer didn't mention the model . I wonder, where is Business Ethical Goes? . with this mail I have attached the Details.kindly go through it, If you find the Model .kindly reply me. Today I booked the complaint against the Dealer . Complaint no[protected]

Our vehicle registered in companies name KA-04-MK-9329 (ertiga). We have filed a complaint regarding a break problem from the very first service of 1000 km since on complaining of the till date the complaints is not rectified from Maruthi even though the millege of my vehicle has crossed 48000kms the recent service looking for the better service this time before filing a case against this issue. very sorry to tell you as we have purchased and reffered our friends circle with rns motors yaswanthpura for this vehicle we had face a very bad experience from your side

This is to inform to you that I have purchased a new Maruti Alto K-10 (PB-10-EJ-3105) vide bill no. 572 dated 25.04.2014 in the name of Ravinder Kumar from your dealership, M/s Stan Wheels, Ferozepur Road, Ludhiana. At the time of purchase I was directed by Mr. Deepak and Mr. Manider to deposit Rs. 300000.00 and they committed me to repay the money as and when my car loan was approved and disbursed to dealership. As a layman and as directed by them I have deposited Rs. 51955.00 cash vide R. No. 213 and Give cheque of rs. 236000.00 vide Chq. No. 232637 to your dealership on account of security until my car loan will approved. They also committed me that cheque will not be encashed and retained as a security with dealership but they encashed the cheque the very next day. My car loan was approved on 13th may-2014 and I have continuously followed up your dealership for refund of my security deposit but the person concerned at there is always made false commitments to me to repay the security deposit. Now your dealership’s authorized person Mr. Deepak and Mr. Manider mis-behaved with me using very rude and harsh language everytime as I am not their customer at all. At the time of sale the behavior of the representatives is very cooperative but after the sale is done they don’t even want to talk with us on phone. After considering their behavior even I also suspect that they have not any intention to repay my money. Furthermore I want to bring to your kind notice that an accessory worth is Rs. 2500.00 (Approx.) is also not provided to me and still uninstalled in my car. It is my humble request to your goodself to direct your dealership to repay my money at the earliest with interest. Furtheremore kindly also give some instructions to your representatives to behave politely with customers as if customers is for forever not for one single deal.

Thanks
Ravinder kumar
M.[protected]

Dear sir, I buy a maruti alto which registration no is HR 60B 2811.it has a problem of rust in the inner side ..which cannot be solve..due to this rust problem all inner side of the window are not working properly. I hope u will understand my problem .solve this.. Hoping for an immediate action in our favour..and u will personally look out this matter. Thanks Ashish [protected]@gmail.com

I KHEDEKAR PRAKASH BABAN... LIVING IN GHURULI, TAL PURANDAR, DIST-PUNE. I PUECHSED MARUTI SWIFT VDI IN 2011OCT... FROM 2 YEARS I FACE PROBLEM OF PICK UP WHILE DRIVING ... SUDDENLY DROP DOWN OF PICKUP.. ALWAYS I SEND IN SERVICE CENTER (ACE KUDALE SHOWROOM - MANJRI) ON PUNE SOLAPUR ROAD, WITH SAME COMPAINT... & THEY ALWAYS SAID WE DONE SERVISE PROPERLY IN INGINE...& BOSH PUMP.. BUT TILL TUDAY I NOT SATICEFIDE WITH MY PROBLEM......

SIR, I AM VERY-2 DISTURBED WITH OUR VEHICLE, MY VEHICLE IS DZIRE TOUR DATE OF PUCHASED 24 FEB 2014 RAGISTRATION NO.IS UP14 DT 8725, HONOUR NAME MR.SUSHIL RAJPUT. 1- 4000 KMS. IN CHANGE FIRST SHONKER, DRIVER SHEET THAN 2- 5000 KMS .IN CHNAGE SECAND SHONKER OPPSITE OF DRIVER SHEET AND 3-9400 KMS. AC NOT WORK PROPERLY THE DATE WAS 04/05/2014 IS BEING AND RUNING RIGHT NOW. I AM SHOW OUR VEHICLE 5 T0 6 TIME IN MARUTI COMPETENT WORK SHOP IN GAZIPUR, DELHI ONLY FOR AC SERVICES SPENDED WHOLE DAY THERE WHAT IS THIS HOW YOU TORCHER ME. NOTE - I AM LOSS MY BUSINESS STANDARD, HEAVY LOSS OF MONEY, LOSS MY CUSTOMERS AND LOSS TIME. ALL TIME SPENDED IN YOUR WORK SHOP. KINDY REQUEST PLEASE CHANGE MY VEHICLE OR SHORT OUT MY COMPLAINT VERY-2 SHORTLY PZL CONTACT ME SOON AS SOON POSIBALE. CURRENT MTRS IS 12200.KMS. MY EMAIL [protected]@rediffmail.com PH.. [protected] THANK YOU

Our car KL 13 Y 2063 was breakdown two days back ( 19. may.2014) and it was informed in the helpline ( Indus motors, kannur.) .The vehicle was attended the same day and they couldnot identify the problem.They took the car to workshop the next day (20.may.2014). Till now (21.may.2014) the problem is not identified.We have urgency, please see to the matter and do the favour at the earliest.

Dear Sir MARUTI SWIFT GJ-05 CS 7850 PURCHASED IN MARCH 2012. I am Maulik Nanavati residing at Surat I have purchased a new brand MARUIT SWIFT VXI MODEL in Mar-2012. While travelling from Bharuch to Surat, on[protected] at night., My car steering was suddenly jam in the market of OPPAD and I was compelled to stop the car on the track on which I was driving. Even have no scope to take it on site. Fortunately we did not meet with an accident. It seems to have a defective steering . I manage with Maruti authorised work shop kataria Automobiles, and my car is kept for repair and inspection. As advised by service station. All wiring and other components is O.K.. They doubt with the steering motor. It is extremely surprisable that steering motor may defective. As it is a new brand car, and so many models have been called back for steering problem, I request the authority to replace the steering kit without any charges to me. and also provide the surety that such faults should not be repeated in future due to such defective parts.and to avoid the danger to the human life. MAULIK NANAVATI F/101 Western City, Near L P Savani School Adajan Surat. [protected]

Dear Maruti, I am writing this to you with a high disappointment, I am currently a Maruti user and never faced any issues till now in regards to the Maruti commitment's. But, I believe that Maruti is losing trust by making its customers suffer and disappoint them. Maruti is losing customer's by making false commitments, which is not a good sign in the competitive world. Please find the detail issue description: 1. I have booked a "Swift Dzire ZDI" on "02/05/2014" at Popular Maruti Chennai, please find the details below. Receipt No : REC14000622 Customer ID : [protected] Order/Inv No : SOB14000207 Model : MARUTI SWIFT DZIRE ZDI BS / Silky Silver While booking the car CC representative promised me to deliver the car in one week, but I have asked them deliver the car on "June 1st" as I was out of town for a while. Now I have my car loan ready and my bank is asking my permission to make a RTGS transfer to the dealers account, which I have kept on hold after hearing from the dealer that my car is not available now and they don't have any clue when they can deliver it. Dealer started giving me lame excuses that there is an issue with Swift Dzire for which maruti is testing the vehicles currently which is why deliveries are getting delayed, dealer also offered me different colors and lower models which I have refused. I would like to know if there is really any running issue with swift dzire then please inform me right away so that I will go ahead and cancel the car. And look for other better option in the market. 2. At the time of booking a car I was assured that there is a corporate bonus of Rs 1500 & Loyalty bonus of Rs 5000/6000 as I am already an owner of Maruti which later refused by the dealer but they promised to compensate in the accessories, for which I have no idea as I have lost a trust in Maruti now. If Maruti has someone who is really responsible and can take ownership to resolve such issues then it would be much appreciated. Regards, Akash Yadav +[protected] [protected]@hotmail.com

We have given our car for service in month of march and during service they have broken our key and asked us to request for a new key by depositing an amount and we have done the same and now it is 19 of may 2014 and till now we haven't received our key till now.

SIR, I WAS PURCHASED A NEW MARUTI WAGON-R ON 28TH MARCH 2014 FROM YOUR DEALER INDUS MOTORS AT TIRUVALLA.. AT THE TIME OF REGISTRATION THE ABOVE DEALER WAS PREPARED ALL PAPERS. WHILE PREPARING THE DATA SHEET THEY ARE MENTIONED THE COST OF VEHICLE IS VERY HIGH. DUE TO THIS PROBLEM I HAVE LOST Rs.4000/- (RUPEES FOUR THOUSAND ONLY). SIR, THE MANAGER OF THE ABOVE DEALER WHO WAS FORCED LOT OF TIME FOR TAKING ACCESSORIES AND EXTENDED WARRANTY. BUT I WAS NOT ACCEPTED THE SAME. FOR THIS THEY ARE PREPARED THE DATA SHEET VERY HIGH IN THE VEHICLE PRICE. ON 2011 NOVEMBER I WAS PURCHASED A WAGON-R, THAT TIME ALSO THE ABOVE DEALER FROM KOTTAYAM THEY ARE ALSO CREATED LOT O[censored]NNECESSARY PROBLEMS. THE SAME DEALER THEY ARE NOT ABLE TO DO THIS WORK. SINCE THE REGISTRATION OF MY VEHICLE I WAS REGISTERED THIS COMPLAINTS 2-3 TIMES BUT TILL NOW YOU ARE NOT TAKEN ANY ACTION. ALSO I WAS TRIED TO CONTACT YOUR REGIONAL OFFICE AT COCHIN. THE PHONE IS RINGING, NOBODY WAS ATTEND THE CALL.. SIR, THIS TIME I HOPE YOU WILL TAKE NECESSARY ACTION AGAINST THE ABOVE SAID DEALER. THANKING YOU, SANTHOSH ABRAHAM VADAKEDATHU HOUSE NOOROMMAVU P.O. PHONE : [protected]

To, The Regional Head/Customer relation Manager/ Head Consumer Cell/ Marketing Head, Maruti Suzuki India Limited Date[protected] Sub- Complaint against Maruti SUZUKI and Spectra motors limited (Thane Dealer) (Case Ref. No.- [protected] ) Sir/Madam, I had booked a car- Maruti Celerio ZXI (P.A. White color) on[protected]Voucher No.[protected]. I was promised to deliver the car within 4-5 weeks of booking. During...

Hello Sir/Madam, My car maruthi 800 in Ambal auto, Thanneerpandal Road i gave a call because my car had no started in Avanashi Road the person from that showroom came and made it start. After that he said that u have to change the ignition coil i said ok and they changed that one from that time onwards problem started once if we go above 15 or 20 kms there will be a jerk and i say its very difficult to drive the car again i went to rectify in that workshop, they did something but they cant able to rectify the problem immediately they are telling u have to service the Head and it costs nearly Rs. 10, 000/- i said NO. And i came to a conclusion to sell the vehicle also and i have taken to a local mechanic i spent Rs.300/- and he put the same coil (old one which they changed in the company) now its going well. And yesterday i went with the bill for claiming the amount but they refused to give. My question is are they having a good mechanics or simply grabbing the peoples money i am very much dis-appointed about this incident and even my Swift vehicle goes for service in that company only hereafter i will never leave the vehicle for service and i will not refer to anyone about this workshop. The person working there they really dont know anything. This is about my complaint.