Maruti Suzuki India Complaints & Reviews

I am writing to inform you of my extreme dissatisfaction with the maruti product swift vdi and customer service at maruti workshop..

The defective product has been given to me and now irresponsible responses too.
I have been continuously visiting the work shop and made an online complaints too but haven’t got any response to that.

My car's registration number is gj06 hd 3462 and chassis number is 555391. I bought new maruti swift vdi with great expectation of comfort on 19th jan 2014 from amar cars, gorwa, vadodara – 390001 gujarat, india and till now it has covered ride of 2000km only and facing some critical issues with the power steering of the car.

The day i almost lost my life, i was driving with full speed of 100-110km/hrs. And steering got jammed on the middle of the highway. For god sake everything is alright.

The electric power steering light comes on while driving, feels the heavier to steer and not able to steer the steering. And once i restart the car it works as normal.

I have been reporting the issue repeatedly to your service station but haven’t got any solution to the problem yet and still facing the problem repeatedly.
I have made an online complaint to head office of maruti suzuki ahmedabad twice but haven’t got any response yet.
First time when i raised an issue to your service station on the 5th may 2014 while it has covered ride of 1400 km only.
(One more thing i want to draw your attention that the manufacturer's defective fuel pipe has been changed on the 3rd may 2014 and after that i have been facing the issue repeatedly)

They had put the car in running repair service multiple times and replied me that they haven’t detect any error but they have formatted and reinstalled an entire system. Then within the very short period of a week i faced with the problem twice thrice. They have been replying the same careless and irresponsible response to me.

Again i have put my car in running repair service on 11th and getting same response saying that "no problem has been found. Though we have formatted and reinstalled the system. Sir agli bar kuchh problem ho to bolna"

Now within a period of 10-12 days i have been facing the same problem and this time i have captured the dashboard photos for your kind information. Please take a look at photos that has been attached to this post.
Within the 2000km of ride covered i have been facing such critical issues in car. I am extreme dissatisfied with the product and service that is given to me in last few weeks...

I am writing to ask you to please make up the shortfall immediately and to ensure the solution to my problem.
Still i will wait for some more days for any response and the solution for the issue. Otherwise, we may have to look for other available options like consumer court of india.

Hello, I have buy new scooter Suzuki access 125 on 02/5/2014. And now completing is one year. And the time for six the service. Its free service for that dealer is not giving free service for that some extra days have been past. For that i need proper guidance's please help me

I had purchased Wagon-R in the year 2012 from D D Motors, Wazirpur Delhi. A windshield crack originated near the left edge of the windshield at a point minutely away from the windshield end mould. The crack is gradually increasing. This is a structural weakness. Please replace the windshield at Company's cost. Meena Saxena Pocket A -18-C Vikaspuri extension New Delhi-110018 [protected]

I continue my policy through your representative Mr Raj Karan on mar 2014. that time Mr karan committed some gift against policy. But Now he refused after so many time i reminded he not given up to till date. Whenever I contact to your reception (miss Garima Mishra on[protected] than Mr karan say "jaao, Ab complaint karke hi dekh lo, jo karna ho kar lena ...etc." after than I contact Mr. Vikash Srivastavaji on [protected]. Now both are not receive my call. Pls guide me . regars k k bajpai

I am Sunil Joshi owner of Maruti Dzire VDi, Model-October 2013. Car details are as follows: • Reg. Date: 27/10/2013 • Chassis No: MA3FJEB1S00417109 • Engine No: D13A 2233606 I have one problem with left back seat air pass problem from Window. While running car, there is solid air pass sound for which I have complained in Rohan Motors, Greater Noida approx. 6 months back. They tested and confirmed that there is a genuine problem. They have shown me few demo cars and confirmed that they will forward my concern to MARUTI Expert team, R& D team. They had pictures for the window of my car. Till now, I couldn’t get its resolution. Request you to look into this issue and provide me some solution as I am loyal customer of MARUTI having 3 cars and all are MARUTI Brand. With such response, I am losing my faith in Maruti and I trust team will definitely work on it and provide me immediate solution for my issue. I am looking for prompt response and action.

We have purchased Maruti Wagon R VXI Pearl White: - Registration no. MH 04 GM 774 ENGINE- CHASSIS No.[protected] We bought our vehicle from Maruti Suzuki Fort Point Automotive (Cars) Pvt. Ltd. Sr., Ghodbandar Rd, Patlipada, Thane West Thane, Maharashtra 400607. As per the the certificate of Taxation the tax taken is of Rs. 33719/- and registration of LMV, RC Delivery Charges and Addition of Hypothecation amount as Rs. 350/- The dealer has levied charges as Rs. 40901/- which Rs. 6832/- more than the receipt shows. I have attached the photo copy of both the receipt. I want the extra money charged by them back. Regards Arun Chavan

Hello All, I K.Naresh found of maruti very much, I am glad that I am one of the owners of Maruti vehicle even I suggest to go for Maruti at anytime, but for the timebeing I am not at all satisfied with services done by karimanagar Adarsha Automotive in Karim nagar, I have handed over my vehicle Swift LDI No. AP29 AT1564 on 5/05/2014 I have got zero dep insurance with Royal Sundaram Policy No # MOP2120788. When my vehicle delivered back on 31/05/2014 I found that services wa not done properly there were few sounds coming from front wheel and rare dicky side. Even after taking zero dep Insurance from Royal Sundaram I got this insurance from maruti suzuki I had to pay Rs. 22, 000/- from my pocket and bill was for Rs.92, 000/- and there is no proper explanation stating that how much insurance paid and how much I am paying. NOW I AM NOT AT ALL SATISFIED WITH THE SERVICE AND HUGE AMOUNT I HAVE PAID EVEN AFTER HAVEING ZERO DEPERICATION CAR INSURNACE. Please Please take immediate action on this other wise give me suggestion how should I go further. Thanking you,

I have given my Car for Service as well as for small denting painting work. They have charged my huge amount for denting and painting Labor work for which First of all I am not satisfied also they have given me car in worst condition. Entire car was so dirty and carpet in dikki was full of dust and some whiter power. I am very disappointment for such treatment and huge charges and will neither go to this dealer in future and if my complaint is not resolved and appropriate actions are not taken from Maruti Company against this dealer .

Ibooked a swift vdi on october 2013 i did not get gold coin an offer at that time I purchased from k v r cars thalassery Office kannur kerala.so many times i contact k v r cars but not yet recieved gold coin.my name is udayasankar.email is [protected]@gmail.com.ph.[protected]

We have purchased Maruti Swift Dzire VDI Prime Pacific Blue bearing: -
Registration no. KA02 MG 6105
Chassis No. MA3FJEB1SOO163508
Enigine No. D13A1874389

My vehicle is getting serviced at Mandovi Motors, Yeswantpur, Bangalore. Since very beginning I have been complaining of the problem of drop in acceleration between 3rd and 4th gear, with emission of thick black smoke. Initially the technician attending my vehicle was not convinced, they have done several test but every parameters were found to be correct. They have replaced certain parts of the vehicle and also updated software of the vehicle, but all in vain. Recently, in a test drive with senior technician of Mandovi Motors, Yeswantpur, Bangalore, Mr. Vijay Babu (Mob.: 0-[protected]), the same problem has occurred and now he is convinced of the problem with the vehicle so he has guided me to write before your good-self. You must understand the seriousness of the problem as while overtaking any vehicle on the road it may lead to a serious accident. It is clear that there is a serious manufacturing defect in the vehicle which is beyond repair, so I would request you to replace the vehicle at the earliest.

Dear sir,

My name is Athul.A, I am an Ex - employee in Amararaja batteries(Amaron) and I have worked as Service Advisor for 8 Years in Tata and Mahindra Passenger and commercial Vehicles
.
I have given my official car Alto 800 (KL58K-7476) to Mandovi motors, Hennur, Bnaglore for running repairs to Service Advisor Mr Sreenath.
My complaints

1 Engine oil changing
2 Four wheel brake cleaning
3 RH side ac vent grill changing
4 Water service and to check all the oil levels

The cost estimate price 5000/- and estimated time 5 pm.Mr Sreenath call me at 3.00 pm and updated me the car will be delivered at 5.00 PM, but i got the car at 7.15 PM.When he explained the service details the three unpredictable works

1. AC blower cleaning
2. Ac vent cleaning
3. Throttle cleaning and charged 1160 plus tax for washing and oil level checking

When i asked about the additional works to Mr Sreenath, he had suddenly deducted the charges for AC works and throttle cleaning from 5500 to 3280.All the additional works are Value added services and i know what are benifits and incentive amounts for a service advisor for Value added service.
When i handover the vehicle to mandovi the wheel cups are taged with wiretags.When i got the vehicle wheelcups are not tagged with wiretags .On the way itself i lost my Front LH wheelcup.and brakes are very less(Rs 250 was charged for brake cleaning)


My point is we are not at all satisfied with this service.and who will be responsible for my loss (My Wheelcup and 1160plus tax).


Please resolve my issues ASAP, otherwise i will go for consumer court and Maruti Higher Sessions.

Please find the attached file of the scanned bill copy

Regards
Athul.A
[protected]
[protected]

Dear Sir, to: ccm.[protected]@fairdealvehicles.com bcc: [protected]@fairdealvehicles.com, [protected]@rediffmail.com, [protected]@fairdealvehicles.com I had mailed on all these email id's and its been two days now but there is no revert back from their side.The company is even accepting that they have received the cash but still there is no response from their side. Greetings! I Shakti Singh Rajawat would like to bring to your notice that I had booked two cars(Ertiga VDI) from your store. One booking of car was done with the name of Richa Katiyar and immediately the loan processing was also done. In addition to this, after a week I had booked another car and gave a cheque of Rs. 10, 000/-dated 5th May of Indusind Bank but due to some reason after informing him(Chandra) I had asked to stop the cheque. Later on I gave him Booking amount of Rs.10, 000/- in cash on 17th May because Mr Chandra said your discount approval will be cancel if you will not give the cash because you have already stopped the cheque for the booking and the whole processing of this was done through Vikas Chandra at your store sector-10 only like earlier (Richa Katiyar). He given me a customer docket( Booking Order Commitment checklist) document against my booking amount in your Fair Deal Store. After 2-3 days I got a call from the company he said that your booking has been done and he confirmed me about the booking amount and he asked about the loan processing and asked me when I would pay the rest of the amount. He also said that on cash of Rs.10, 000/ they wont get the car from the main showroom. Then I said I would pay the amount only when my loan would get sanctioned. After this again I got a call from Mr. Manoj after 2-3 days and then he said I need to check about your car booking details and also said that he did not receive any cash. When I inquired about Vikas Chandra, I came to know that he has left the job. Mr Manoj told me that he would check and revert me back on this but since then its one week and I have not got any satisfactory response. In this whole situation what is the fault of the customer when every procedure is done with complete transparency. I had not expected this kind of response from your side and its when we have already purchased a car from your showroom. Kindly cancel the booking and refund me the amount otherwise it would force me to take some legal action. And I am sending you the attachment of the document given by him against my booking amount. Hoping to get a positive response from your side ASAP Looking forward for your cooperation. Kindly do the needful. Thanks and Regards Shakti Singh Rajawat +91-[protected]

engine problem not getting solved since purchase ( 9 feb- 14), In the mid way engine gets so jam that seems 3 persons are riding on it, now It has run over 2300 km with this defect, may be ohter parts get also damaged. My saved money didn't worth out Rajnish [protected]

Hi, I have purchased Swift dzire in the month of Nov-Dec'13, After 2 Month i found that there is a some technical mistake in my vehicle, I have ask and logged a complaint at Jaipur Dealer M/s Vipul Motors, They have checked the vehicle, And say all fine, but i have not satisfied because if i will give you an example there is mistake in drives side door handle(Not working properly) all there staff checked and sad that it is fine, After so much fighting Mr. Rajeev has change handle. i have also spoke to Mr. Pushandre(Territory manager Maruti RO office Jaipur), But they have not turn back till date, After giving the assurance. Would like to complaint the following. 1. Steraing Moves tight. 2. While Moving Vehicle feel very tight and pressurly. 3. Average problem. 4. While reversing the car it noises. i will be very thankfull if i will get the resolution. Deepak Malhotra Vehicle No: MO04 CL 9356 [protected]@gmail.com +91 [protected]

New model swift ldi register on 2014 March and I have extended warranty till 2016 March my vehicle no tn-09-bp- 0726 and when I took to khikhivhrajmotors motors chennai mmount rod branchtamilnadu the service manager took lot of my time and he said he cannot do this problem underwaranty.and today he telling service station does have spare parts with them and he told he will charge clutch and gear problem Pl help to rectify this for me I need ur help

I got my Car swift dzire serviced at machino techno park circus, kolkata on[protected], car no WB, 06g6004the clutch plate was changed as previously it was very hard, but after it was replaced it has became more harder, i think that they have not replaced the clutch but charged from me.after replacing it must have become softer, each time it is not possible for me to go to the service station, please let me know what to do.R.C.Singhi [protected].

Dear Sir/Madam, I have purchased an Wagon R VXI BS4 from Pallavi Motors Pvt.Ltd., Guwahati on 23.05.2014. I am working at Amalgamated Plantations Pvt.Ltd.(A TATA Enterprise) formerly known as Tata Tea Ltd. Regarding corporate discount, I have been informed that, after submitting my I-Card I will get a discount from the Maruti company directly. But the name of Amalgamated Plantations was not listed at your site for discount but Tata Tea Ltd. is still there. However the existence of Tata Tea Ltd. was no more after May-2007. On the other hand a colleague of office has purchased a car from Hyundai Motors and received a corporate discount of Rs.7, 800/-. Since I have used Maruti Car since 1993 (I have purchased the Wagon R in exchange of my old Maruti 800) I can't get the corporate discount, why my next car will be from Maruti Suzuki ? Want an urgent reply from your end. Dipankar Sarma. Birubari, Gopinath Nagar, House No.175 Guwahati - 781016 Email ID - dipankar.[protected]@amalgamated.in Ph.no.[protected]

Dear Sir, I bought Swift car from M/s Hindustan Auto Agency on 30.09.2012 and as on date my car has driven total 13, 534 KM approx.I have regularly done all the services, routine maintenance and check -up. I used to come office with my car every day so it runs approximately 8 to 10 K.M. daily. Yesterday i.c. 27h May 2014, after office hours when I came at our parking place beside my office around 6.00 P.M. and was going to start my car it didn't start, than I immediately informed the fact to your dealer .so they send two persons for checking. After checking they told that, the battery is completly dead so it is necessary to bring this for charging & at the same time they were surprise to know that, it is a new car 1.7 years old and only 13, 500 K.M travelled till now so there should not be any fault in it. Now my said battery is kept with your dealer for charging. Hence it is my humble request as viewing above fact and under warranty period of my battery please replace it as soon as possible. . Please send a suitable reply to my e-mail address : [protected]@gmail.com Thanks & regards, Shyamal Karmakar, (customer)

Dear Sir/ madam I am Arul raj.M, I lived 9/34- 9th Street bus stand road, Surandai-627859 Tirunelveli District, Tamil nadu, Very recently i purchased a car (Maruthi Swift LXI). I booked the Car on 15/03/2014.( Rural Promotional Activity Done by the Dealer- AR.A.S.P.V.P.V.& CO. and I got the new vehicle on 07/04/2013. Today I went the dealer's showroom to collect the Statement.Really I was Shocked, because I Plan to buy 2014 model white color car. but I cheated By the Dealer .with out prior intimation They Provide 2013 July Month car, Till now they Didn't tell me.this car is 2013 model. The executive are not Explained properly about the consumer Scheme and the additional Scheme. Today My sons are checked the Invoices and customer Docket.The dealer didn't mention the model . I wonder, where is Business Ethical Goes? . with this mail I have attached the Details.kindly go through it, If you find the Model .kindly reply me. Today I booked the complaint against the Dealer . Complaint no[protected]

Our vehicle registered in companies name KA-04-MK-9329 (ertiga). We have filed a complaint regarding a break problem from the very first service of 1000 km since on complaining of the till date the complaints is not rectified from Maruthi even though the millege of my vehicle has crossed 48000kms the recent service looking for the better service this time before filing a case against this issue. very sorry to tell you as we have purchased and reffered our friends circle with rns motors yaswanthpura for this vehicle we had face a very bad experience from your side