Maruti Suzuki India Complaints & Reviews

Dear Team, I am writing in to let you know the worst experience I have had on buying a new Maruti car. I had booked Maruti Swift Zdi Model, from Competent Motors Connaught Place, New Delhi just before Holi. Not only the sales team had confirmed the car is readily available and in inventory, they also confirmed I can get a number of my choice based upon the series availability. Both the above claims were false, and the dealer failed to give the car. I had paid an initial deposit of Rs 10, 000 as booking amount vide check number 040384 and was given a booking confirmation docket, with docket number: 806918. In addition, I also got a draft made for Rs 6 00, 000, in the name of "Competent Automobiles Co. Ltd" to be given on the date of delivery i.e 2 days after Holi. Despite my continuous follow ups, the dealer on the day of delivery said: a. The choice number is not available; though they had confirmed on blocking it earlier by an online system. b. The color I had chosen is out of stock and I should take an alternate color. I didn't expect a company like Maruti to agonize customers in this way when someone would save money to buy a new car. Not only I was disheartened, I had to cancel my draft and issue a stop cheque payment request. May I request Maruti to ensure that customers are not given false information and do not have to go through this turmoil when buying a new car. In addition, please also take this as a official confirmation to revert any car, already issued for delivery on my name. Thanks & regards Aman

Dear Sir/Madam, This is bring to your notice that i bought maruti swift-vdi on 15, march, 2014.I am cheated by the sohna pasco many times. Firstly, I ex-change my old car 'Waganar'. The money of my old car was evaluated 55 thausand rupees(including ex-change bonus) and instantly i booked my car and when i went to take new car after few days, the evaluation money was only 45 thausand, i was surprised to listen it, i had no other option at the movement so i paid rest ammount. Secondly, on my first service, they damage my car during service(bumper and side fronter) they presurised me to get repaired through insurance so i did it because i can not run new car as they gave me after first service. I lost my insurance money as well as value of my new car. Thiordly, Repaired work was not satisfactory because the colour matching was not appropriate and found again sacratch mark on bumper, apart from that the side fronter's rust coating was not done and when i asked about it they said is is not possible here, even nobody told me about it before repairing so i was againg cheated by them.i asked them about my orignal side fronter, they showed me another fronter which was not mine, i think they did not replaced that part.they charged me for the replacement of fronter. Fourthly, The price of multi-media was told me 20, 000/- rupees initially with the blutooth and rear camera, speaker etc., when i said them to install, they charged me again 3000/-rupees extra and after few days i foun there was no bluetooh connectivity and rear camera, I made a complain about it and they replaced that multi-media with the blutooth connectivity only. I am really fed up with the service which i got from pasco sohna, so pls look into this matter seriously . I m waiting for your positive response otherwise i will go for consumer court if result will not satisfactory. Ajit Kumar contact no. No.[protected]

I am from Ernakulam, Kerala, I purchased K10 car on 27 March 2014 through Popular Vehicles and Services Ltd. I did not ordered the accessories stereo and remote central key. When I have given the amount for tax, they have deducted Rs. 16995 and they said they have billed for accessories, so I have to pay. The above said accessories are not even fixed in my car. How they can deduct the amount without my consent and not fixing the instruments?. This is very inconvenient and reducing the trust of the costumers. I would like to request the authorities to take necessary actions to avoid such problems in future and a solution for my problem. Thank you.

Sir I have book Celerio zxi white colour car from Deep Motors Azamgarh U.P. two months before, but still dealer has not given me car. so that I want to know that what is the procedure of delivery? DSE of that dealer allways told me that wait & watch when company provide that car to us.we will deliver to you. so sir, please take nesessory action and provide car to dealer Thanking You Yours Rashid Kamal P.O. Belthra Road (Ballia) Mobile No.[protected]

Respected Sir/Madam,

The following Complaint already registered with Maruti (Case Number: [protected]) on 4th of April 2014 but no response or communication yet.


I "Sachin Kapoor" had bought Maruti Ertiga VDi White Color from M/s Magic Auto (Dabri More) vide Registration No. DL1Y D 7283 on my Name on 4th of April 2014 for (Commercial Purposes Vehicle). I made all the payment on 31st-April-2014 RTGS M/s Magic Auto and Rest of the payment in Cash to the Executive of the said distributor) I had provided the said distributor with all the relevant documents for the purpose of Registration in my favor (i.e. my Voter Id Card, PAN Card, Copy of Passport etc.)The Executive of the said distributor Mr.Sunil Dhawan Mob.No.[protected] who was in touch with me for the deal for last few days had assured me to deliver me the Car/Vehicle on the same day when payment is done. Being part of Hindu Family and firm follower of my religion I wanted my Car to be bought on the First Navratra i.e.on 31st April 2014 so I did the payment on the same day around 12 pm and I communicated the same to Mr.Sunil Dhawan about my belief and I was given due assurance for the delivery of the same on the said date. But to my utmost surprise Mr.Sunil Dhawan stopped responding to my Calls and SMSs since the day I made the payment. I tried to contact on the dealership on land line nos. too but was not given any satisfactory reply from neither the dealership nor they confirmed any payments made to them. Some how I could manage to get the name of the Sales Head/Manager of the dealership Mr.H.P.S. Bedi through my contacts but could not get any contact details so I called the dealership on land line nos. again but every time I was not allowed to be contacted with the Sales Head and got lame excuses(that he is in meeting or he is on other phone etc.). Only on Friday i.e.4th of April 2014 Mr.Sunil Dhawan picked my call and told me I would be communicated the delivery soon. I made almost 100 calls to him on that day and every time he told me he would just call me back. At last around 2 pm on 4th of April I sent him a SMS that I am going to visit the dealership today and going to register a complaint to Delhi Police about the same. He started responding to my calls and around 6 pm he asked me to come to dealership and take the delivery of the Vehicle.


I reside at North Delhi and the Dealership is situated at West Delhi it took me around One and half hour to reach(around 7.30pm). It was shocking to see that there was no body to entertain me there. I asked four people to please ask Mr.Sunil Dhawan but nobody paid even heed to respond. I kept calling Mr.Dhawan but he did not pick and at last he came to me around 7.45 pm and asked me to sign delivery challan and other documents as the showroom was about to be closed. So I signed the documents. It was really shocking and surprising to me when I was asked to come to the gate of the dealership where my Vehicle was parked a guy came and told me about the Vehicle in hurry and handed over the keys of the vehicle that too without Key Ring or Even tissue papers for the Vehicle and went inside.

I waited for few minutes outside the dealership when nobody came I called Mr.Dhawan and asked him that is this the way to give the delivery of the Car to the Customer ? No formal gesture even a grocery shop keeper does not entertain the customer so badly. I got an answer from him that I am in hurry and we deliver the car this way only. Mr. Kapoor you made the payment and you got your car that's it. I was left with no other choice as the showroom was closed and no responsible or senior person was available. So I had to drive my Vehicle and started coming back home. I merely moved around One and Half Kilometer and the Car's Engine Stopped working and I got to know the astonishing fact that the Car's Diesel has been Exhausted. Some how I could manage to get Diesel from nearby petrol pump and reached home around 11 pm.


Since then I have been trying to reach and report the issue to the heads of the said dealership i.e.M/s Magic Auto but as due to paucity of time I could not visit the dealership personally on phone I have not been able to reach the authorities. No body even from the dealership have contacted me yet to seek the information about my experience.


I am really disgusted and disappointed that Such a big and esteemed dealership M/s Magic Auto deals with its customers in such a way. And such a big and highly reputed name on whom people in India trust i.e.M/s Maruti Udhyog has appointed such dealers in today's competitive era where is Customer is given treatment like a king and CRM is considered to be the utmost important part of running a business. M/s Maruti Udhyog is known by its dealership as the ultimate consumer/customer is in direct contact with the dealership not with the parent company.

And if such a big purchase which might be once in a life time opportunity in a common person's life he/she is treated by such distributors or may be such employees then I am afraid M/s Maruti Udhyog is already loosing market share in India and if these practices are continued by the dealerships it will definitely keep on loosing grounds further as the family is known by its members credibility.


I am writing to you with great hopes and expectations that my voice be heard and it will be a Whistle blower for the organisation. Your good self is requested to consider the above stated complaint and feedback as bench mark to take appropriate and concrete action so that other customers should never have to give such a bad feedback to your organisation and your business partners.


With Regards


Sachin Kapoor

[protected]

[protected]@gmail.com

Please check the detailed mail below : From: "Vincent A Gomez"<[protected]@rediffmail.com> | Add to Address book |This is spam To: <[protected]@maruti.co.in> Subject: MH43A2437 - Serviced at Mahalaxmi at Mundwa Pune Date: Sun, 27 Apr 2014 09:41:40 IST Cc: <singh.[protected]@maruti.co.in>, <punit.[protected]@maruti.co.in>, <nitish.[protected]@maruti.co.in>, <jagdish.[protected]@maruti.co.in>, <shashank.[protected]@maruti.co.in>, <mayank.[protected]@maruti.co.in>, <rc.[protected]@maruti.co.in>, <s.[protected]@maruti.co.in>, <m.[protected]@maruti.co.in>, <[protected]@maruti.co.in>, <tsuneo.[protected]@maruti.co.in> Hi I had given the above mentioned car for servicing/body work on the 13th of April 2014. I currently live in Hyd and travel to pune once a month and I had informed the workshop to keep the car ready on the 26th of April at 14:30, which I also confirmed thrice on phone in the prior week hrs to find the following a. Bumper not fixed / put back correctly which should have been put back with an additional screw. b. Unwashed uncleaned car full of dust (Internal) that would result from a body shop. c. Back seat cover stained with paint/dust. d. Front bonet not fixed properly, I identified the problem which was fixed e. Door guard was to be replaced which the showroom/workshop confirmed was in stock. Then opened the previous one to fix the new one.post that realised that the one they have does not fit in the required position. This meant the scratches and the paint damage which resulted in taking out the guard now remains exposed. I had to wait for 2.5 additional hours to get all this fixed. I also had to drive the car back the second time after going home to get additional issues fixed. Was this wait worth the time especially with that fact that I travelled from hyd to collect the car and spent 25% of my time in pune at the garage. I drove the car home to find the bumper open. I again had to drive back to get that fixed. Time and money (In the form of Fuel) wasted. The next morning when I tried taking the car out once again I found the music system not working I appreciate the fact that the senior people apologized and tried their best to get the stuff fixed (And also allow me a discount of Rs 2000/- Approximately on a bill of 32, 000) but currently at the cost of still having the below challenges Currently the door guard paint damage and music system challenge remains and hopefully no other damage that might have happened on account of careless and irresponsible repairs by the trainee staff at the workshop. My question is that if I am to get a car back in the position as it is then why should I use a Authorised Service Center by paining higher costs and not use a local vendor and bear the faults that he might create. I want the problems that still exist to be fixed and Maruti as a organisation to let me know how would they compensate with me for all the harassment and loss of time that happened on account of this servicing. I currently do not want a 'SORRY' as that is the most widely misused english word. Thanks & Regards Vincent A. Gomez ([protected]) Alternative Mail Id : vincent.[protected]@gmail.com

Dear Concerned. I have bought Maruti Ertiga zdi october model 2012. But the day i bought it is giving fricted sound of the rare back seat while driving which irritates me and other family members in the car while driving . Now i drove it almost 23000 + and other seats are also making cracky noises. I went to your service provider who ignored the same and said that this is the manufacturing fault. though you have provided the middle seats reclining seats but that is of no use if your service providers are not able to resolve, see if i am spending 9.5 lacs on such thing and not getting solution than this is not fair. kindly see on urgent basis as requested My contact details are Manish Chatrath Mob. No. [protected] Chandigarh

Regretfully I would like to inform you that, I have purchased a car on 29th Mar’2014 from a cheat dealer. The Guwahati is too far from my home town Golaghat, which is around 300 km, so they have a selling counter here at my town Golaghat. The car was delivered to me at my town. I have faced in many problems from higher rate than your website sewed.. But I don’t want to express it now. I want to say only that, they took Rs 2200/- in the name of Temporary Registration (it would be around Rs 300/-). I gave it, but after my repeated request they have not given me any money receipt for my payment. I have got the car, but I haven’t got that Temporary Registration certificate till the date. They are always bluffing me as “today we’ll give, tomorrow we’ll give, we have sent it to you by a courier service” etc. How many times they are harassing me I can’t memorize in counting. As a responsible Indian I can’t break any rule and regulation of India, whether it may be under motor vehicle act or something other. So I am not driving the car till the date. I can't make permanent Registration without having temporary Registration. I have been trapped by your dealer after purchasing your company's car. I am feeling sick for this reason. Without having temporary Registration how can I go to make permanent Registration of my car? From my best knowledge I know one thing that “dealers are the face of a company. The customers are always entering to the heart of a company through the concern dealer’s honesty and good behave. So, why don’t you take any drastic action against such a cheating dealer? If you’ll not give any action against this dealer, then I’ll enter in the houses of media. Is it a way of manner from a multinational company like you to deal with a customer. Are your dealer is selling potatoes or Cars? I hope to get full response from your end immediately. Please Save me Name of Dealer: PODDAR CAR WORLD (P) LTD. GORCHUK, N.H-37, GUWAHATI (ASSAM) Car’s model name: MARUTI SWIFT VXI BS IV Date of purchase :[protected] Chassis No : MA3EHKD1S00625071 Engine No : KI2MN 1380936 Yours faithfully Md Imran Hussain Keyapatty, Ward No: 2 Golaghat- 785621 Assam

I am one of the owners of Suzuki access 125 for the past one and half year. For the past 2-3 months, I'm facing the automatic engine off when i decellerated the vehicle and for the past week days, the rear wheel getting jammed so that it became hard to move the vehicle forward&backward manually and there is a knocking sound at the gear box of the vehicle when engine starts. When I gave the vehicle to the service centre, they just...

Dear Concerned, This is about my Experience with one of your authorized Dealer in Pune.I approached Mahalakshmi Motors post my Telephonic Discussion with Mrs ANJALI about the replacement of few wear and tear parts for my 2005 Model ZEN-LX MPFI car.Mrs Anjali returend my call and confirmed that the parts that I wanted to be changed are available in the Inventory. I left my car for servicing on 15 APR 2014 at 12:40PM informing Anjali that I'm planning to drive to Hyderabad from PUNE on 17 APR 2014 early hours around 2:00AM.Mr Sagar who lined up my vehicle and took over for servicing gave me a call stating that the below parts are not available in their Inventory and he can't proceed further.Distributor OveringCaliper PinBulb Holders( I requested to REPLACE the HEAD LAMPS ASSEMBLY. HOWEVER, I WAS ADVISED BY SAGAR THAT ONLY THE REPLACEMENT OF THE HOLDERS WILL FIX THE FOCUS ISSUE)I've applied for a Leave without pay tomorrow to travel as I would get a long weekend due to Good Friday and Easter Monday and my Vehicle is not delivered and completed yet.Neither Sagar nor the Works Manager understand my concern. Apparently I will have to let go off my leave(without pay), and can't travel to Hyderabad tomorrow early hours and my vehicle is not completed as per the JOB SLIP.Mr SAGAR who is good in writing the complaints with the vehicle doesn't confidently understand /acknowledge my concerns. There isn't an acknowledgement on the WORK COMPLETED EITHER... I wonder if this is a technical lag with MR Sagar or with the process that Maruti followsWill you please answer my question? I will also need the HEAD of Sales and Services for Maharastra contact so that I can speak to him about my compensation for the loss due to the regular inefficiency of Maruti's Authorized Dealers across the country.1. WHY WAS MY VEHICLE ACCEPTED FOR SERVICING WHEN THE SPARES WEREN'T AVAILABLE2.WHY WAS I GIVEN ASSURANCE FROM MRS ANJALI ON THE AVAILABILITY OF THE SPARES.3.BOTH THE ABOVE STATEMENTS COMITTED BY MAHALAKSHMI MOTORS DOESN'T CONNECT.4.HOW DO I COMPENSATE FOR THE LATENCY AND MY LEAVE AS I WILL NOT BE ABLE TO TRAVEL TOMORROW?Above all, MARUTI assures 'INDIA COMES HOME WITH MARUTI' while I Can't go home due to the inefficiency. I would appreciate if someone from the senior Management call me to explain the root cause and give me an alternate vehicle(loner car) to travel tomorrow.While you guys do that I will be Busy desiminating this awful and unlawful service rom Mahalakshmi Motors whcich will be much appreciate by People who have an understanding of CUSTOMER SERVICE.NO WONDER MARUTI IS A POOR MAN's CAR

My name is Shyam, Am from trivandrum I owned Swift Dzire VXI on 22 June 2012. From first service to till, it done in Indus Vempalavattom Trivandrum kerala. All free service done properly, but on 1st paid service they change the front left piece mat & put a torne one. While on the 2nd this same happen, back side mat was missing. All these problem I mentioned to technicians, but there is no response from there side, Kindly do the needful

Dear Sir, This is to inform you that i am kulwinder singh from Chandigarh.i am customer of Maruti Suzuki last one year.before 1 week i had gone to maruti suzuki service station Autopace but am not satisfied of autopace service station.washing is not good my car paint very poor overall very bad experience of autopace service station.now am very upset of autopace service please help me and sort out of my all problems as soon as possible otherwise i will take very hard action.thanks Regards: Kulwinder Singh [protected][protected]

Dear Sir, Please refer to Swift Dzire registration number UP32EX0063 which was procured from KTL Pvt Ltd, Faizabad Road, Lucknow on dated June 11, 2013. I feel proud to be owner of Swift Dzire, an unmatched family vehicle. I would like to inform you kindly that the vehicle was sent for 3rd free service at BRIGHT 4 Wheel Sales Pvt. Ltd, 11/CP-6, Vikas Nagar Mini Stadium, Ring Road, Lucknow-226022. What happen actually: Every electronic indicators were functioning normally before sending vehicle for 3rd service. When I received vehicle and was on way to my office on 29th March, I found that the DRIVING RANGE is not showing proper mileage though fuel tank was full. The Driving range was showing 300 KM in full tank which was generally show 786 to 803 KM when fuel tank was filled full. I reported the problem at BRIGHT 4 Wheel, the personnel who look after the problem have cell number: [protected] because the personnel who was instrumental during service was on leave having cell number [protected]. The vehicle was run for about 20 KM but no change in Driving Rage was depicted. They keep the vehicle for some time and disconnect the battery terminal and erased all previous data of TRIP meter. The personnel asked me that after 20 to 30 KM the driving range will show proper range. The milometer at the time of service was showing 9009 KM. In evening of that very day I completed a run of about 167 KM, but no correction found in Driving Range indicator which run to 400 at a particular time but abruptly switch over to 425, 405, 395, 450 like misbehaving electronic part of any equipment. I again contact to personnel on cell number [protected] and narrated the problem. The gentle personnel asked me to come to service station with vehicle for a day. I did the same. The checking personnel asked me to fill the tank what ever is left, 11.6 lts fuel again filled to bring the tank at full position. In evening when I got the vehicle again found that the Driving Range is showing 500KM against previous experience of 786 to 803 KM. Currently the driving range indicator showing 450 KM. As per my observation the personnel at BRIGHT 4 Wheel not serious of this issue and misleading me about correction measures. In view of above, requested to please look after this matter to release proper direction to concern technical personnel to check the vehicle and do needful accordingly. I am ready to call on if informed. Happy to co-operate you. Best regards Dr.A.K.Singh 1/63, Bahar A Sahara State, Jankipuram, Lucknow-226021 [protected], [protected] alternate email : [protected]@yahoo.com

sir, i have ertiga purchased in may-jun 2012...just after crossing 45000 km i found the defect in gear system of ertiga..in 2nd and 3 rd gear, , ...that time i asked in showroom for that, ...but no warrunty issued for that i paid all billing amount and not after just 1 year later of such instance now km is around 80000 and im facing the same problem, , , , , , my car reg dt is 5-6-12... ch no MA3FLEB1SOO 112294 ENGINE NO IS D13A 178364 I asked in showroom to get the prroblem cleared in free of cost but they refused...my contact number is [protected]

today i visited maruti service center ;k . p. automotive ( p ) itd. riico industrial area, mansarovar, jaipur in state rajasthan . serial no. for today service of my wagon- r was 5 . no any service advisor attend my car and other cars, who came in service centre after my car were attended . its shoking to me detail of myself; name - mukesh tak vehicle no - wagon r- rj 14 ce 0580 mob no - [protected]

Hi I bought 2 suzuki access 125 two years back . I have submitted my complaints 3 times in this forum and according to my last discussion with your advisor, we have send our bikes for your nearest service stations . As it is already mentioned that you don't have any services available in lot a district (raj) . Suzuki people were supposed to send few equipments in kota but they are not again bothered about that . I have lost my 10 days job because of my bike . I required your strict attention towards this otherwise I'll have to go to higher authorities for the same, which I don't want to . Trust me if I don't get the service in kota immediately then I'll have to sue a case in court .

Dear Sir,


It is to inform you that, my vehicle ( Maruti Swift Dzire bearing Regn. No. AS01MA 0594, Engine No. 1802263, Chassis No. 117884 ) serviced at Bimal Auto Agency, Adabari, Guwahati on 5th Mar’ 14. My vehicle was attended by Service Advisor Mr. Sultan. All defects such as left side front door problem, wheel sound & alignment problem, Break Adjustment, AC Chamber cleaning, Body Sound problems, proper...

MY name is khaleelu reghuman and i bought a new ertiga vdi on 10 aug 2012 and its covers about 38000kms and the reg no of my car is KL 25 D 4488 I have regularly done all the services, routine Maintenance and check-up as per the owners manual specified by the company (MARUTHI) at Chithira Motors, kottarakara I demand to change oil and oil filter at every 5000 kms Now im feeling a vibration when the car is about 70 kms per hr only in 5th gear and no one is finding what the exact problem was everyones says different complains at first they say that it was alainment promple wen i fix than the same problems was there then they are said it was turbo problem so i said them to fix then they fiex the turbo and it didnt change and at last they are saying that it is about the axil issue what did i want to do?? if i replace that they are going to say some another issue so feeling hectic about this issue.. so please take neccesary steps to fix this problem with dissapointment khaleelu reghuman [protected]

I have booked maruti suzuki celerio zxi manual( glistening grey) transmission from m/s t.R sawhney motors pvt ltd. E-260, amar colony lajpat nagar iv, new delhi - 110024 on 3/3/2014 . Our order number is 08c342342 . He has promised to deleiver the car in the 4 weeks time i.E on 2/4/2014 but till now they haven't deleivered the car . I have also registered complaint against them in maruti helpline reference number is [protected]. I have also complaint to mr. Siddharth( sales excecutive) delhi office. Kindly take immediately action against the complaint and deleiver the car as soon as possible. Kindly inform us on mobile:[protected] and email at : [protected]@gmail.Com . The car is booked in the name of ms surendra & co m-49 market greater kailash - ii new delhi -110048 through partner shri.Rajeev kumar jain.

I have booked Maruti Celerio VXI AMT, Grey color on 15 February 2014 through AAA VEHICLEADES Pvt. Ltd. Naraina.I was informed that delivery shall be maximum by 28 February 2014. Considering this delivery date I have booked.Later on 29.03.2014 I have received a letter from AAA VEHICLEADES Pvt. Ltd. Naraina mentioning due to unforeseen circumstances, the delivery would take 20 weeks. Please do the needful.