Maruti Suzuki India Complaints & Reviews

Good Evening, This is to bring to your notice, the poor service provided by Authorised dealer; Code No 0601 " Machino Techno Sales LTD" . I bought my car on 24 Dec 2013, it is only 2 months old. I am Doctor and posted in Kolkata unfortunately my car met with an accident on 15 march it has a dent on rear dickey (boot) photograph Pic 1 attached. i had got my car picked up from my hospital on 18 March 2014 as they told that they will not work on 16, 17 March They called for collection of my car on 20 March on reaching service centre i could find following default. 1. although the complaint was only regarding the dickey but the rear doors of the car was also touched. 2. there were scratches on both side of the car on both rear and front doors. 3. dent of the car was not completely taken out along with it the paint job which was done was substandard. it was more like a job done by local service centre. 4. left rear door of the car had red paint on it which was shocking as the colour of my car was grey. 5. anterior bumper protector was removed and hanging when the car was delivered to me. 6. the anterior of the car was dirty when the car was delivered to me . 8. people who are responsible for this condition are General Manager:- Diptendu Pati Body Shop Manage:- Pradeep Kumar Mishra Samanta Debdulal i have gone to the service centre twice and my every visit to it costs my 1000rs along with inconvenience faced by my patients and by me . i am senior doctor and i have been harassed by continuous visit to your service centre. Mr PK Mishra made the bill of the small dent of Rs 4000/ without telling me the justification of the amount asked. I would like if you could give me justification as i have attached the photo of the dent . Irresponsibility on there part is that they have not taken any photograph of the dent and nor did they do any survey. . Although the damage was only on the rear boot(dickey) but i dont know why did they touch the doors of my car. along with they had put scratches on my car. teflon coating of my car is removed and my car looks as if it is 3-4 yr old. there was also red paint on my car which i assume was due to negligence on the part of work shop people. car door protectors look all faded and white because they had put some chemical/ powder on it. no effort has been made by them to correct it and every time i go there, they take polish and buff and start rubbing it. the dent of the car is not completely removed and paint which has been done has dust particles in it. they were also unable to make a job sheet as they are incompetent and lazy to work. on conversing with them they have told this is the best they can do. so i have told them to give me in writing, which they didnt do. my car is still with service centre and i have the complete data along with photographs of the work done. Regards. Tapan Singh Ph no [protected] car no JH 02 AB 5237 chasis no 453174

Dear Sir My Self Sunil Kumar Singh S/O-Jageshwar Singh i have Purchaged a wagon VXI car from MY CAR, Bhopal in the month of August-2011 and Car has been drive app 20500 km.The life of tyre going to end. I have continues taken service on time from MY CAR service center, Bhopal and after asking the reason to service center the representative Mr. Mishra told me your care is not running sufficient KM so that happen the problem. So i need proper reason and solution from your side. Regards Sunil kumar singh E- mail - sunil.[protected]@ltgroup.in cell no- [protected] CAR NO- MP04 CH 3615

dear sir i had taken access 4 months back... n this is my 4th service ... im regular giving for check up in company authourise showroom only... 2 days back when i given for service there was no oil leakage problem... after service i got some oil on back wheel ... i thought from service may be some oil will comes... so i did not ask them... next day morning i checked ... it was oil leaking from gear box so i goes to service centre n ask them the problem they opened wheel n shown me the gear box oil seal is gone when i ask yesterday only i given service to you n you don, t tell anything about this... they saying we are just cleaned it n we don, t know about this problem and you have to pay more... so my complaint is 1 - how much is service charge 2- after service why they not tell me the problem 3 - what about my gear box oil seal s it changed in service centre please help me regards kamal jain [protected]

sir i have an compain gainst I Nainital motors situated in pithoragarh ( uk), my self yogesh bansal Residing in pilkhuwa (Hapur) i used to go for my work in pithoragarh On the way i heared an noise from the breaks of my car then i went to nainital motors, they suggest that breaks pad of my car should be get Changed so with the recommendations of the company engineers I got my car breaksPad changed, they firstly wrongly put the chasis no. instead of kilometers reading then when i came back to my home and Brought my car for general checkup to rohan motors (hapur), they said your car a/c Can't be open as they made an great mistake then after that i went back to nainital motors with the Complain they made the correction in the mistake
But after sometime i went to rohan motors for servicing of My car, there i Came to know that the breakpad which they changed was not the actual break Which should be used in my car
Sir i Have an swift desire with registration no. Up37 5021 and the nainital motors put the wagonar Breakpad in my desire car now there is an problem in breaks of my car, so what should i do now
So i need a strict regard to my complain, and a compulsion feedback, i am residing in pilkhuwa, hapur (up)
Name : yogesh bansal, mob: [protected],

This is dr. Usha from pantnagr. I have purchased swift vxi from nainital motors haldwani outlet lalkuan. the date of purchase is 15.1.14. i am still Waiting foe r3gistartion Number /locAl rc. The executibe is not DeaLiNg Properly. I am sinGlE Lady and It become diffiCult to manage. I Purchsed bocose Of servIcEs tHat u rendEr to customErs but i feel sorry to say that i really UnHaPpY WIth u and planning to go to consumer foreum? I Have mail to Agency but theY have not responded. MY contact number is [protected]? I rewuest kindly looked inti matter so that I can be BenefitEd

Myself amar
S/o lakhan prasad

Was purchased a eeco at dealer ship rohan motor mathura road n.Delhi in dec.2013 after approx 3 months icould not receive r c of eeco regn.No.Hr51ax3415 although i visited several times in the showroom but there nobody given me positive response . I think showroom manager mr anuj sharma is also irresponsible

I have purchased Maruti EECO CNG AC 5Seater on my mother's name ie Mrs.Sulbha Vijay Sawant on 26.03.2011.My vehicle Regn.No. is MH 03 AZ 3720. After running of approx.6000 Km.I found that there were Tyre Wear in Right side front Tyre.So I contact service station M/s Vittesse Motors.On second service they notice the same & replace one part.Again they called me after a week & replaced front suspension.After completion of 10000 Km they rotate the tyre & gave me assurance that your problem is solved permanently.But after completion of approx.16000 km again I marked Tyre Wear; so I demanded telephonically free replacement of all tyres. Meanwhile company send me a letter stating that you will get two tyre replacement on prorate basis by paying 50% of tyre cost.M/s. Vitttesse people again contacted me for replacement of tyre but due to my busy schedule I unable to fight with them & replaced those two tyres by paying 50% of their cost.I also had to pay alignment as well as wheel balancing Charges.Now I again marked Tyre Wear in Front Two Tyres after running approx.29000 kms. But due to my family problems I unable to show this problem to M/s.Vittesse Motors.I also taken Extended Warranty from Maruti.Now I am very frusted;please guide me how can I get this problem resolved &get all four tyres replaced free of cost.The service details of my car is available with M/s. Vittesse Motors, Prabhadevi Workshop, Mumbai.My Mob.No. is [protected]. Thanks.

Dear sir, I purchased a Maruti Suzuki Swift vehicle from Khivraj Motors last year in March 2013.The details of the vehicle and info about us are furnished as follows: NAME:MR YOKOGAWA INDIA LTD MODEL:MARUTI SUZUKI SWIFT ZXI REGION NO:TN01AT8275 ADDRESS:KOTHARI BUILDING NO.115, MAHATMA GANDHI GANDHI ROAD, NUNGAMBAKKAM CITY:CHENNAI STATE:TAMIL NADU PHONE NO:[protected] EMAIL ID:[protected]@gmail.com One No good year tyre of the vehicle has failed due to poor quality of manufacture within 2681 kms.During the third warranty service, we have informed Khivraj motors for free replacement.They have refused to replace.They did agree that the quality was poor and the same was reported by many customers.Hence we kindly request you to provide us with a free replacement of the tyre.We're looking forward to get this problem solved as soon as possible.

dear all
fraud done by maruti dealer, in dehradoon /uttrakhand.named Rohan moters
contact no :[protected] / [protected].rohan moters executive mr .sp juyal, contact no [protected].and rohan moters sales agent . mr rajeev pandey contact no : [protected]. i am staying in mumbai when i was in business tour, on 7 th jan 2014 mr rajeev pandey and me went to rohan moters and book a maruti swift vdi model, and at that time i had given 20000 rs booking amount . and after few days i had given 48000 rs to rohan moters sales agent . mr rajeev pandey on dated 04.03.2014 at 04.04 pm at his punjab national bank ac his bank ac no is [protected].and he told me i have given that 48000 rs to rohan moters .and some personal reasons i have cancelled my car .and when i called up to rohan moters . they told me we have received only 14000 rs .and when i call rohan moters sales agent . mr rajeev pandey, he told me i have submetted 48000 rs to rohan moters .and rohan moters executive mr .sp juyal is also connected with rohan moters sales agent . mr rajeev pandey . they all are making me fool. rohan moters sales agent . mr rajeev pandey telling me mail me your photo id and bank passbook copy, and i will refund you your entire booking amount, so please help me . i am sending you that bank receipt of 48000 rs that i have given to rohan moters sales agent . mr rajeev pandey . so please help me help me help .

MSSD Naraina (owned by Maruti Suzuki) are cheating customers. Their technical services are comparable to local street mechanics and pricing is the highest. Nuts/bolts/spares/speakers were stolen from my vehicle during service. Complaints remained unaddressed during service and money was charged. Complaint (Service of Wagon R : DL3CZ 8622 N1A CRM:[protected] was raised over 2 months ago and Mr. Gupta and A.S. Sidhu (Territory Manager) continue to ignore my reminders. Regards, Vivek

HI, I am from Zirakpur and just purchased Suzuki Access from Panchkula near to zirakpur. I thought It will a great product just because of Suzuki. When I went to showroom Suzuki dealer told me it will give me an average of 50 to 55. Now its more than 6 months average is just 35 to 40. I am done with my 3rd service. I always drive access at speed of 50 and fill petrol from Chandigarh having best quality petrol in India. I just wanted to buy Honda Activa but because of 15 days waiting, I did not bought and it was my mistake. And other problem is vibration lot of just after 1000km. ABSOLUTELY A WASTE OF MONEY I don't say Suzuki is fraud but Suzuki Access is worst automobile I have purchase. NEVER EVER BUY SUZUKI PRODUCT. Thanks Rakesh Jain [protected]

Dear Maruti True Value Customer Executive,
This is to bring to your notice that I have got an complaint registered on Sunday 16.02.2014 at Maruti True Value Online customer care vide complaint no.[protected] under charges of Misdeclaration & Misguidance by Maruti true value dealer- Rukmani Dealers, Indore M.P.
Car Purchased: Maruti SX4 ZXI
Chassis No. : MA3EFJC1S00122592
Engine no. : M16A1320169
REGT. NO. MP09CC8124 DTD. 28.06.2008
YEAR OF MFG. AS PER REGISTRATION : 2008
YEAR OF MFG. AS PER MARUTI TRUE VALUE SALE LETTER : 2008
YEAR OF MFG. AS PER CHASIS: 2007

1. I have purchased an Maruti SX4 ZXI model from Rukmani Motors ( A Maruti True Value Dealer). Wherein as per chassis no. the said car is of 2007 make but dealer has not only sold car claiming as 2008 Mfg year but also charged for the same with respect to 2008 MFG & also provided registration & insurance of 2008 manufactured car. Altogether he cheated by selling vehicle as 2008 & also preparing fake documents with wrong Manufacturing year.
2. At the time of purchase I have asked for true value certificate wherein dealer asked for additional INR 50000/- & has committed that no need for certificate as car is in good condition & only 10 – 15 K need to be spend for servicing, however later it was found that car has an expense of INR 65000/- for fixing the car(Suspension & steering wheel assembly). After approaching to dealer he refused for any commitment & said he is not responsible for any thing.
3. The complaint was then put to Maruti regional office where company has refused to intervene on said matter .
Going through above points it is very clear that dealer is more interested in running personal business in the name of Maruti Brand name . Moreover Maruti Suzuki is not ready to support customer & is trying to safeguard the dealer. This experience has shattered me & now I have lost my hope on Maruti brand. Dealer should take the vehicle back & refund of all expenses paid towards purchase /Interest on loan & repair of this vehicle by me.
Thanks
Krishnapal Singh Tanwar
[protected]

Dear Sir, I, Mr. Kamal K S have maruti car and it had a complaint in the back side axle. It slightly bend and I gave it to CHITHIRA SERVICE CENTER, Kottarakkara, Kollam Dist (authorised Maruti dealer) on 24 Feb 2014. At that time they told me it will be ok within 2 days. But now they tell the axle is not available anywhere in kerala, so it will take time. Maruti is one of the best and top dealers in India, I think so...As a common car like maruti, this axle is not available? As a customer it is too difficult for accept this kind of excuse. Otherwise I think to go to any higher side for complaint...If you can solve this issue, please do it as soon as possible ... Model: Maruti Suzuki swift VXi model (2010 model) Car No: KL24 C 1448 Contact No: +91 [protected] Email id: [protected]@gmail.com

I have alto lxi with reg no hro7m-0990and due to hardness in gear shifting i drop my car on maruti service station, sector-2 kurukshetra and i said for changing gear shifting road and they told me that itz cost will be 600rs except servicing so i also mention for servicing of my car on dated 05 march 2014 today on 06 march 2014 i received my car and still there were hardness on gear shifting. I ask for this and they reply me to change another gear shifting road of cost 1400 rs.. So what the hell is this going on also they made a bill amount of rs 4100/- in which they had replaced parts of rupees 1700 and the labour charges is 1850 rs.. What a funniest thing that i have to pay for repairing of every part separetely while all labour should be included in service take example 1.A seal of rs 60 rs.. And for fitting it labour charges are 475 rs. 2. Gear shift rod which they told me of rs 600 was only of rs 49.50 and labour charges for this is 450 rs. .I know that wheel balancing and alignment are separetely from service charges but why i will pay for every part repairing separetely i want to know that is this maruti who claim more labour than itz parts then what is mean for purchased marutinow i want refund of my extra money except service chargerest detail u can check it in my cash memo no: bc13011641 dated 06/03/2014 time 12:34:11 job card no. Jc13014581my cont no [protected] regard:--sumit kumar sector 4, kurukshetra [protected] note: please improve your service and quality of servicing customers scanned copy of bill can be downloaded fromhttp://www.Datafilehost.Com/d/d9e1d8c0

Dear sir, this is inform you that my self muhammed asharf, i have been using maruthi suzuki ertiga vdi, since 2012 sep 23 which is purchased from sarathy auto cars karunagapally kerala.ENGINE NO.D.13A1970192.CHASSIS NO.MA3FLEB1S00139044.however i found a defect on gear system more preciacily first and second gear when about 40000/ k m has been coneced..purticular time itself notified show room (sarathy autocars) about the gear complaint.but they replaied as 14000Rs/ required for maintaing gear.but it is not affordable for me due to my financial constraent.even i were not given my taxi subcidy cash which i desired to get while purchased car .still i trust a lot on your company and product .but this defect is in digestable for me .then i finaly i came to knowthat this gear problem is beeing experienced my lots of friends who have bought this same car ertiga vdi.so all say that manufactering defect is the only problem gear .i regret to say that, this taxi vehicle is the only source for to earn bread and better for my family thera for, i shall been great full to you if you concider this greivance mounding mending gear of about mentioned vehicle maruthy suzuki ertiga vdi as well as sanction subcidy cash which i desired .my contact number [protected] email .[protected]@yahoo.com

I purchased the above mentioned motor vehicle from your dealer Pasco Automobiles (Pasco House No.6, Industrial Estate Old Delhi Road, Gurgaon-122015) on 22/09/2012 bearing invoice no. 35379.
You’ve been an epitome of reliability to many of your customers and known for your best quality and after sales services. I have been one of the same; therefore, I bought the desired vehicle of your brand. Unfortunately, during the general examination of the vehicle it revealed a trouble in the wiring of the internal part (Battery Positive Terminal+5No Wiring) and seems to be a manufacturing defect.
I would like to inform you that our vehicle is still under the warranty period. Hence, you are requested to kindly instruct Competant Automobiles Co. Ltd. (our service provider for general check up of the vehicle) to arrange for the required part for replacement in the vehicle.
Being a Maruti customer from past years I am having a faith on you and expects a supportive response from your part. I would appreciate if you could organize to do the same by the earliest.
As I rely on my car for transport and it would cause me inconvenience if the vehicle is not repaired at an early basis.
I look forward in doing the needful required by you and settling this matter to the earliest.

Dear Sir/ Madam, This is in
reference to the subject matter in same regards it is mentioned that we
have booked one swift vxi in Peaks Auto, Jammu who is authorized maruti
dealer dated 8th Feb'14 with amount of Rs 10000.00. (in the name of
Vinod Kumar Gupta)As assured by their executive for
Immediate delivery we have transferred full payment on 10th Feb. But the
commitment was not fulfilled by them and we recd the vehicle on 20th
Feb'14.As you know there was budget session on 17th Feb'14
and excise was cut down by 4% and which was applicable from midnight
only. But upon enquiring the same from your dealer they refused to pass
on the benefit of excise to us which is against the law.Till
now nothing has happening even after repeated requests. You are
Requested to take up with your dealer for refund of our excess amount of
4% or take back your car. you are requested that please do immediate
solution otherwise we dont have any option except knocking the doors of
court.An Early reply is highly appreciated.

I want to inform you that i bought a new wagon r car on[protected] from maruti suzuki showroom of gorakhpur.
My sales representative was ms. Priyanka([protected]).She told us that i will get my car's registration and insurance papers after 15 days.I went to showroom after 15days but there was many mistakes in owner's name and address and also in cash receipts.I told her to make it right and inform me so that i can go and get them.But she didn't informed me.Again after 1 month i went to showroom and asked her about papers but again she told me that name and address in papers are still not modified.She told me that she will do it in 3 days and inform me but till now there is no information regarding my papers modification.Due to this i am not able to drive my car in town or long routes.

Dear sir


If not applicable to you kindly direct to concerned department under intimation to me since no email id of customer care is available, even customercare phone link has failed to provide email id.


My car swift no.Dl7ck2452 had met with accident, it was towed from greater noida to sector 1, marurti service center at noida with a promise from mr. Pillai that towing charges will be paid but during the period of work he started misbehaving and projected refusal posture. He commented if you have money get repairs done or you may shift to jk motors as the same was my second choice.


Following are points for consideration


A. Non acceptance of cause of breaking of axle as accident referring he has no such experience in last 30 years, are the maruti axle have a life of 5 years only. Then later showing favour to adjust it.


B. Water tank for wiper was damaged during accident, it was confirmed that same will be replaced but the height of negligence was that the car was returned without repairing/replacing same.


C. Extra care was taken to carry out other major repairs under normal wear and as such brake shoes shocker were replaced though the shocker had damaged due accident.


D. Car was returned with in accurate alignment / balances as such i noticed today that the tires of car are suddenly getting rubbed, a clear indication of grinding of tires due wrong alignment.


E. I called up motor craft sector 1 today, the gentleman on other side advised me to call up mr. Jagdish on his personal no. In return i requested him to inform mr. Jagdish to call me but no response has been received.


F. It appears that intentionally repairs to my car have been neglected.


The alignment and may be other faults have been left to damage my car as i had questioned mr. Pillai his capability on axle issue.


G. Further when i was informed by mr. Jagdish to collect car i requested him to get the regular periodical maintenance done at sector 8 as was done earlier for the same car also the insurance was due and tied up with sector 8 workshop but he refused stating he has no staff as i called up jk motors whose sent driver and car was taken to jk motors for insurance.


H. Though payment of rs. 19500/- was debited to my credit card no bill was shown to me at that moment, the bill was sent to me via courier after my regular pursuance, the bill could not be reconciled till date.


I. I reported the matter to customer care but no action was taken.


J. On 21st feb i received a call from a formal channel of customer care to enquire how many points i give for repairs done to my car, i responded by granting zero, i was told a senior manager will get in touch but nothing happened.


K. Is the customer care is meant to request for 10 point out of 10 and has no responsibility to look in to problem / grievances of customers.


L. Since the service is extremely poor / unethical/ incomplete and car not running smoothly also incomplete service as wiper can not be used even after given free hand to make car fit in all respects.


It only indicates that people like mr. Pillai are running the show as suites them. Therefore the management needs to look in to correctness of claim being passed at sectore 1 workshop.


If no response is forthcoming i shall be constrained to approach user forum or equivalent.


Malik

Respected Sir, head of complaint center, we have purchased a new maruti ertiga car from tanu motors unjha. but the consumption of engine oil is more in brand new ertiga car .we had informed the dealer two to three times but had no satisfactory answers and they haven't given better result. now i am asking your company that for satisfaction and better result where should i go since 05/02/2014 i have been dispressed about there car from last month.so i kindly request you to take some action against the dealer so that we can have faith on your company and your products. i have attached the document for your information . Please do the needful and waiting for your support. toll free on line complaint no- [protected]/[protected] my vehicle reg. no. GJ.01-KS-4524 chassis no. 142843 engine no. 1983743 model- AVI412D my email id- [protected]@gmail.com my contact no -[protected] Thanks.