Maruti Suzuki India Complaints & Reviews

sir im rajan i bought a swift zxi 2012 model car in offer price last November2013 .. from maruti ambal ooty branch .. the very next day of the delivery i found the issue in engine .. total pick up drop in my car . its not performing good even in normal slop its not moving if i close the accelator .. m totallly dis appointed wit this product .. i bought before 8 months .. i took my car more than 6 times to rectify this issue .. m fed up with ooty ambal service.. customer satisfaction is zero. they r not responding properly .. also they said they will 10 000 offer after delivery i got oly 4000.. the remaining 6000 they have not returned yet .. i bought it for 6.5 lakhs .. m feeling very bad for investing my money for this product .. plz rectify this issue as soon as possible .or plz pay back my money .. car- swift zxi 2012 tourq blue car no - tn 43 e 6169 sale executive - murali ambal ooty i spoke to the manager he is jus giving diplomatic answer he is not taking any steps for rectifying this issue ..

Dear Sir, I took delivery of a Maruti Swift DZIRE on 12.06.2014 from M/s Khivraj Motors Pvt. Ltd., No: 623, Anna Salai, Chennai/ No: 7, 1st Avenue Sastri Nagar, Adayar, Chennai 20. While checking the Total payment and the bills given by the company I found that Rs. 11071.80 has been paid extra by me and requested for refund on 16.06.2014. I also informed them that I donnot need extended warranty. However on 18.06.2014 they have sent me an extended warranty and charged Rs.5910.00. I would rquest you to kindly advice M/s Khivraj Motors to cancel the extended warranty which I have not requested at all and pay me the excee amount charge that is Rs. 11071.80 Thanking You, Yours Faithfully, Lt. Col, K. Rajendran (Retd), Mobile: [protected] Email id: [protected]@gmail.com/yahoo.com

I have complaint two times for lower milage ( only 15.6) which is not affortable,
To our regional work shop.

They kept my car for 15 days, but still problem remain.

All three services are done but problem is same.

Register no. Gj16bb6283
Running km 18000
Milage 15.6

This feedback is regarding the complain of the Service quality which was done with my Car I have got my car repaired from MG Motors Alwar Service Center Here the quality of Denting and Painting work is so pathetic that even it does not look that it has been done in any of the company service center Even the body color is not good for which they have charged around 35000 Thirty Five Thousand Rupees and even after service rather then removing the scratch I have got more scratch on my car even on the same side where they have done the Painting work even the new gates which got changed are also having the colour difference which is really pathetic and by seeing the quality of work done by this service cernter anyone can easily say that this is really very cheap and bad work they have done I am not at all satisfied with the quality of work even after completion of this work The Music System and Security Locking which were working fine earlier are not working now Would like if anyone can visit the car and see the actual condition after the work done Even I have shown the same complain points to the GM at that center but after doing some patchy work still the problem could not resolved

Dear Sir, I have purchased one Maruti Swift Lxi Car from your "Machino techno" Counter, Alipore, kolkata on 12.01.2010. till date I have travelled around 17, 000 km. The regular and occasional servicing requirement is being taken from your Authorised service centre" Machino Techno service Centre" 21/1A/2, Darga Road, Park Circus, Kolkata-17. the last servicing was done on 6th April 2014. On 27th June 2014 I observed that the car is not starting. I lodged a complaint with your On road breakdown service through toll free no.[protected]. They provided me complaint no. 800349 and assured me that Technician will reach the spot and verify the snag. On verification the technician told me that there might be some fault with the Lock shed/ Lock box and the car has to be lifted by break down van to their service centre. On shifting the Car to their service centre one Sanjay Mitra, technician conveyed me that the Lockshed/lockbox is to be replaced with a new one and following his advise I have given consent for replacement of the same. Now my issue is that, is it possible that lockshed/ Lockbox can become bad without any external co-ercion or accident inflicting damage. i trust that your esteemed Company will look after the problem and advise me suitably. If so, then what is the use of purchasing such a sophisticated car and why the Company will not bear such expenses. With regards Sanjit Sarkar Flat no 10A 20A/2 Kailash Road kolkata-700008 Car no. WB/06C/5577 Mobile: [protected] sanjit.[protected]@sbi.co.in

Dear Sir/Madam,
I refer to my COMPLAIN through your website of March 21, 2014 regarding service of a Motorcycle of the above details from your authorized dealer at Baruipur, West Bengal, M/s.Sheikh Motorcycles Pvt. Ltd., which was delivered to me on March 25th, 2014, with
Chassis No. MB8NF4BBC78118160
Engine No. F[protected]
Regn. No : WB20AF7028
The main problem is FAULTY rear SHOCK ABORBER for Suzuki Zeus Part no :6127
Firstly I had bought spare SHOCK ABORBER from your dealer and replaced with my old FAULTY SHOCK ABORBER.
The shock absorber on the rear has not been taken up for repairs/replacement by the service centre. They have not even agreed that the same is faulty and they claim that the faulty functioning of the shock absorber is due to the sub-quality material supplied by Suzuki. Dealer referred my complaint will be looked into by the company’s representative only as and when he visits the service unit.
I would kindly appreciate the action taken by you and Dealer by the visit of the company representative. But his ignorance about rider’s comfort on my vehicle after inspection and repair/ replacement action is pitiable. I met your company representative and as per his advice a lot of work on my vehicle has been carried out costing me more than Rs 5400/-. But for God’s reason he has advised the dealer for changing the chain, spoker, clutch plate which are related to power transmission issue of any vehicle.
The main issue of rider’s comfort has not been taken care of. As a matter of fact, I am experiencing severe back-aches due to the faulty shock absorber. My of 4-yr old baby and my wife all are facing the severe back-aches as and when they are riding on the above mentioned bike only but not on other HONDA VEHICLE.
I request you to look into the matter and do the needful urgently as the vehicle is UNSERVICABLE now.
Thanking you,
Yours truly,
AMITAVA SAHA
Email: [protected]@bel.co.in
Mob: [protected]

Copy to:
Manager,
Customer Relations/HR
Suzuki Motorcycle India Pvt. Ltd
Village Kherki Dhaula, Badshapur
NH-8 Link Road, Gurgaon, Haryana

Dear Sir, In my new wagonR i have faces the problem of tyre grip worn out with in 8 months. I had complain in vapi kataria in my previase paid services at 28000km at that time they give unaccepted excuses like you are not regular customer of services. In my last service at 38400km at kataria Vapi give for service i also mention to find out the problem of tyre worn out. They checked and said that there is no abnormality found. I asked than how my tyre worn out but they have no answers about that. They said that now replaced with stepni tyre if this tyre worn out then they will checked. They give excuses like your car is almost out of warranty because of kilometers are near 40000kms. IF their is no abnormality in car then how tyre was worn out. My car warranty expires on 14 July 2014. Still it’s in warranty then also they will not give replacement of my worn out tyre. Please look in to matter and Help Me. Regards Tanvir Patel [protected] [protected]@gmail.com

Dear Sir While I appreciate the growth model of Maruti Suzuki and admire its products, post sales services are not upto the standards. A customer like me has huge dissatisfaction and extremely disappointed with the services offered by your company just after 3 days from the purchase of a new car. Today I regret on my decision of opting Maruti for new car. My First complaint is regarding the services of your dealer " Jagmohan Motors" Sonipat Road, Rohtak and Motor Insurance offered by Maruti. On 22nd may 2014 I took delivery of New Maruti SWIFT LXI with XDI kit from Furtune Cars, Bhiwadi, Rajasthan. I got Insurance from Maruti only for the sake of services and prompt care of my car, as advised by your dealership. Here I wud like to mention that I am a banker and having my own targets for Motor Insurance from my Bank, still I preferred Maruti Insurance for cashless and hasslefree settlement. On 25th May 2014 I met with an accident at Jhajjar, Haryana. I requested your customer care for the roadside assistance by calling on toll free numbers in the morning at 9 o clock but disappointingly no assistance received. Then I took my car to your dealer point Marketing Times, Jhajjar, Haryana. But they shown their inability as no part was available with them. Why they have opened the showroom then. I several times called up your customer care, requested dealers at Jhajjar and Rohtak to provide some assistance but all waste. Then I took my car with the help of hired crane to Rohtak, Haryana at Jagmohan Motors, Sonipat Road, Rohtak, Haryana. With lots of requests, they agreed to check and accept the car. This process again took around 3 hours with lots of humiliations. Just because I was coming from Rajasthan and car was sold by some other dealer. They assured me for handing over the car in 2 days but actually i got it after 6 days that too lodging a complaint on toll free numbers. Now here again I was asked to pay the amount of claimed by the dealer for servicing the car and replacing the parts, though it was Zero debt Maruti Insurance and I was told that it is acceptable anywhere and cash less. I paid 22500 cash to the dealer. The crane driver took 4000 Rs already. Here dealer mentioned that for cash less you shud have took your car to Bhiwadi, rajasthan to the dealer where from you have bought the car. Bhiwadi is 100 KMs from Rohtak. Taking the damaged car wud have again costed me huge and more damage to the car. Jagmohan dealer official assured me on 30th May 2014 that the refund money will come in another 7 days in your account. It is 29 Jun 2014 now but I have not received the claim till date. When i call the officials of Jagmohan Motors ([protected]) (Tushar / Varun), they do not pick the phone or do not respond properly. After long chase they gave me the numbers of Surveyor of National Insurance co. Ajay Sharma ([protected]). When I called him he again after 3-4 contacts shared the details and assured that money will come in another 7 days. Already 15 days gone post that assurance. So from the date of accident date (25.06.2014) it has been more than 36 days but I have not received the claim amount in my account. And no one is responding properly. On the one side this shud have been the cashless but now the claim is not being processed. My car details are as below: Owner Name : Tarun Kumar Agrawal Car model: Swift LXI (with XDI kit) white Temp num: RJ40 02 TEMP 3791 ENGINE # 1403409 CHASIS # 658182 CAR PURCHADE FROM: FORTUNE CARS, BHIWADI (RAJASTHAN) CAR REPAIRED AT: JAGMOHAN MOTORS, SONIPAT ROAD, ROHTAK, HARYANA INSURANCE POLICY:[protected] Car purchased on: 22.05.2014 Accident date: 25.05.2014 Request you to please look into it on a priority and arrange to refund the claim amount, crane cost. Please understand this from the point of view of a car owner who is traveling with his family and pushed to undergo huge difficulty in getting the process done with such a high accepted brand. My second concern is the fuel tank of the car. On 22.05.2014 I took delivery of the new car (Swift LXI), details as mentioned above from Fortune cars Bhiwadi. At the time of delivery dealer confirmed on providing 5 litre of Patrol in the car. Fuel tank capacity as per Maruti is 42 litre. I first went to the nearest petrol pump Dharuhera Filling Station, Dharuhera which is around 3 KMs from the dealer. I asked the pump sales man to full the tank. I was shocked to see that he filled 48.29 liters in the car and charged me for Rs 3499.58 (@ of Rs 72.47 per litre). I asked that the tank capacity is just 42 litres and I have around 4 litres already in the car, how come 52 litre cam in this?? They said we can not do any thing. I cam to the dealer, they also mentioned that we can not do anything. Who will address my concern then ???? Do I need to go to Media or consumer forum ?? I can not bear cheating of 10 liters petrol and most hurting is being cheated. I request you to address my concerns on a priority and sensitivity. I am addressing the concern to the MD of Maruti in anticipation of a prompt and proper resolution. Regards Tarun Kumar Agrawal [protected] 210, Europa-II, Kajaria Greens Bhiwadi -301019

Dear sir,

I gave my car for a general service to an authorised service station.

Manish automobile

Main road sector : 52 - 57, wazirabad, near artemis health institute, gurgoan ( haryana)
E mail : manish.[protected]@gmail.com

Mas code :4777
Tin no. [protected]

Date : 28 06 2014

Swift desire no: gj5 ch 3677

On the return of my car from servicing it started making abnormal noises from the engine, i took the car back to the said service station only to get a reply that we did the service and the problem is coming from the compressor etc.

I told the service mechanic that when i gave him the car there was no such issue and that this issue was never prevalent in the car. He was prompt to reply that he would take care of the issue but i will have to pay for the additional cost that would be incurred to repair the same.

My issue with the situation is that my car was in good condition when it went to the service station and now it has additional problems having come back which will cost me three times the amount i have payed. I also need to understand who will take responsibility for this negligence.

Its clear that this service station is conning me into this, and for all i know they have messed up on purpose or by mistake, which ever be the case i am short changed.

I would appreciate it if you would look into the matter and respond to my situation.

Kindly find attached bill.

Ps : i tried to go through your regular feed back form, but was unable to do the same as the said service station was not listed.

Thanks
Rgs
Pradyumna barbora : [protected]


Ps copy of the bill is availabele with me, unable to send as the attachment is to large

Hi,

Today i had faced a very humiliating experience with Vipul motors service center, Faridabad Unit-2.

Job card no- JC14004134

Reg- HR29 AC 4176

Model- MARUTI SWIFT VDI

Service date- 8th june 2014

Service type: RUNNING REPAIR

My Mob- [protected]

Around 8 months back there was a sudden voice coming from the base of my Swift car. I got it checked from the same service center and the agent advised that its because the jumping rod of the car has broken. The car at that time was just 1.3 yrs old, so he suggested that i can get it replaced at the time of service. Hence i waited for few months until the voice became more louder. I got it replaced on 8th June 2014.

Now my question was, are the parts of Maruti so weak that they dont even last for 12000kms? And why was this jumping rod not covered under warranty. They charged me for below items:

JOINT FR STABILIZER -- 411.93RS

MOUNT FRONT STABILIZER BAR- 21.22

GREASE LEP2 1KG -- 1211.05RS

STABILIZER BAR BUSH --450 RS

SUPPORT YOKE - under warranty

They charged me a total bill of 1133Rs. What is the point of having a warranty if we have to pay such amounts for our new cars?

Now the agent and the manager at Vipul motors were not abl to clear my doubts. They said these things are not covered under warranty because these are rubber parts. But i physically checked that jumping rod and found out that the rubber was only at the ends of iron rod, most of it was metal. And how could you charge 1200rs for the GREASE from the customers. They were not answering my questions and were just saying it is not covered under warranty. Then i asked for the list of things which are not covered under warranty, then also they were not providing me anything and said everything is mentioned in the service booklet you have received with the car. But there was no such list in the booklet.

I was highly disappointed with how they treat their customers and do not resolve their queries. Even the manager was not answering properly.

OVER AND ABOVE ALL THIS, i got a call from their customer care for the feedback and i gave the same feedback to them. So they offered me a BRIBE OF FREE WASHING AND ALIGNMENT, for giving the positive feedback of vipul motors, if i get a call from Maruti. I was amazed with all this.

I agreed to visit them but i asked for free drycleaning and they agreed to it. But today when i took out time and visited them, the service manager disagreed on giving free drycleaning and said he can only give free washing. IT WAS SO HUMILIATING FOR ME AT THAT MOMENT AS I WAS NOT THE ONE WHO CALLED THEM FOR FREE SERVICES, THEY ONLY CALLED ME AND INVITED ME. HE WAS NOT EVEN TALKING TO ME AND ALMOST SHOUTING AT THE AGENT IN FRONT OF ME. I could not bear this insult and came back immidiately.

Moreover if they have repaired steering, then they should themselves do the alignment.

I would like to get the list of parts which are covered under warranty and which are not, as I NO LONGER TRUST THE SERVICE CENTERS OF MARUTI. I even doubt if they have changed all the parts which they have mentioned in the bill or not. For instance firstly they said both the rear jumping rods would be replaced but when i physically checked the car in the workshop, then they had a discussion with each other and said only one rod will be replaced now.

Please provide me all the warranty details as i am dissatisfied with the service and would want all my money refunded.

I had booked an alto lxi vehicle on 6-6-2014 issued a chq to dealer but after booking wanted to go in for some other vehicle i requested dealer to cancel booking & not to deposit the chq on the same day but dealer deposits chq & doesnt return it back. Again Mr Mahesh confirms a better deal persuading me to go in for the vehicle but fails to give anything in writing i gave another chq for rebooking but since wasnt able to have any thing in writing i asked him to cancel booking & return my second chq but he fails to do so. I am constrained to stop payment of the 2 chq's issued. Now when i am calling poplular vehicles to return my chq's Mr Mahesh (Team leader) is always busy on meetings & fails to respond even after promosing to return my chq.. He is behaving highly unprofessional & arrogant with me & lays a condition if i go in for vehicle will he return my chq's. At the time of booking it was confirmed there are no cancellation charges . Since i am not able to sort out the matter with this person i am constrained to write to MAruti. I even sent him a message i would take up the matter with Maruti but he doesnt seem to be bothered. Dinesh [protected]

dear all i have purchase one maruti LXI car for Apra Auto MahipalPur on date 19.01.2014. and we have submitt document for excise refund but still not recd excise refund till date 27.06.2014 at 6.19pm. excise deptt raised by the query over write the trc copy. but correct TRC copy re-send the maruti company but sututation is same on status. pls check and update urgently and refund the excise value. Thanks Shambhoo Yadav Mob No. [protected]

Sir, I had sent Dr Puneet for getting the service of my Swift car no HR 51 AJ 8460 to Coral Motors on 14.6.2014. After 2 days during long journey it was observed that instead of our new jack some old jack has been kept in the car as well rod of jack is missing. Immidiately on taking up the issue with Coral Motors for 3 days they kept on assuring to return our parts without any result. On asking no of some other person, name of some so called GM was given . On taking up the issue his behaviour was totallly irresponsive and derogatory . If we had not checked the parts that does not means that Coral stall can take some of them or replace with older ones. Why same goods of cars are not kept safe while servicing . During the same evening, mats of one car were sent in some other car and dispute was going on at this dealer. Further how can we now believe that parts replaced by the dealer or original and not duplicate ones. Also derogatory language being used by that GM after taking up reflects his connivance with such activities. Further we will not go to the dealer to resolve the issue. Dealer must send our parts to our address and take back its old jack. Dealer must appologise for the derogatory words used after such theft activity. HK Lunial Sr. Manager, PNB New Delhi [protected]

Its really frustrating for a customer to make repeated visits to workshops and not have the issue resolved and that too for such a long stretch.Every time your service advisors say the noise from the axle has gone and they do with the greasing job as usual, it is crystal clear that maruti doesn't want to give the warranty service to its customers and finally they tell tell us that the job card for axle noise is placed under observation. already...

in the morning time when i start my suzuki access 125, there is some more sound coming from silencer after the vehicle run the sound became normal. Also an nnoying sound coming from the front wheel(something touching sound). please replay for the solution. regards, Aji mob: [protected] email: [protected]@gmail.com...

Dear Sir,


Though I think you people are not aware that non of a single car is inspected by your employee at the time of delivery, that please check all your belongings ( though my car was empty except my spare wheel jack and rod, Becauese i can't keep my spare wheel at home )

So with due respect kindly check the services executed at your workshop instead of talking about what's on papers.
One more example on the very same day one Alto owner was shouting, because he was delivered a car without a single mat all his mats are missing.

And you know after they delivered me the car outside the service yard premises, i find more then three of my complaints untouched and I personally stayed with my car along with a mechanic and done my rest of the things resolved. None of the person who had taken my car for serving had taken the pains.

So please go through the complaints carefully.
Maruti Suzuki is a big name, don't spoil his reputation in market.

We a maruti owners from the very first car since in 1996.

I want my jack and rod as soon as possible.

And ya words like " AAUKAT " used my your employee is highly shameful, what's the difference between you and road side mechanic.
Misbehaviour of Maruti staff is highly unethical.


Warm Regards
Dr Puneet


Mobile: +[protected]
Warm Regards
Dr Puneet Lunial

Tel: +91-[protected].
Mobile: +[protected]

Dear Sir, I am Dr.boopathy from Tuticorin am buying new swift dzire last month. It's running just below 300 km. Now oil leak from the gear box. I aproch the delar A.R.A.SP.V from Tuticorin for short out the issue. What to do. Relay am very upset to this issue. Regards Boopathy

I put my Maruti Zen car regd. no;TN 37 AC 8437 for service on 12/6/2014 under a job card no.JC 14002281 to ABT MARUTI for making a claim to SBI General Insurance. My car was serviced and an amount of Rs.15737/- was paid by me. By this time I was away for outstation and returned only after a week of time.On my return when I handed over the bill to the Insurer, he returned the bill stating that it is only a Pre invoice and not a bill and demanded the bill immediately.
When I asked the ABT staff, Mr.B.Ayyappan who approached me for getting the service, lethargically replied me that he has not seen whether it was bill or invoice. And also he said, he would not bother for the customer's concern and customer has to seek for his mercy. Already 10 days were passed and I was very much concerned about the smooth settlement of my claim. Even after the settlement of bill amount, I have not so for received the bill.
Even though I had already a bad experience with ABT MARUTI, it is my mistake that once again I put myself into a bad service provider like them. Kindly arrange to send my bill immediately so as to ease my tension by forgetting the bad incident I had with ABT MARUTI.

Faithfully yours

G.Murugaboopathy

iam nisha lived at thodupuzha thaluk karim kunnam village idukki district phone number is [protected] my ecco vechile sent service by indus showroom thodupuzha branch after service my vechile damged four side sparch and running board. kindly replace this parts immediatly first four photos damged after service last one photo is at present contiations

I purchased new swift dzire frm sai service kolhapur on 27/03/2014. Vehicle was financed by lic of india. So it is mandatory for me to submit regestration no of my car to my office.
After 15 days from purchase of d said car . Sai service kolhapur conveyed me regestration no of my car was mh 09 da 4713.Now almost 2 & half months period is over i asked sai service to provide me b extract of my vehicle or smart card of my car as i have to submit it with my office for audit purpose. After going through b extract provided by rto kolhapur it is observed that my vehicles reg.No is mh09da4731
Which was wrongely conveyed to me by sai service kolhapur.
All this is seems suspicious to me.
And sai service is not taking any responcibility of this mistake. As i have no any written proof of wrongly conveance of d number.
I prepared number plate as per earlier (Wrong) number.
All this makes me financially as well as mentaly torchering.

Regards,

P c pomannawar

Mob no [protected]

[protected]@gmail.Com