Maruti Suzuki India Complaints & Reviews

Sir, A vehicle had been purchased on 29 September, 2013 from your authorized dealer, Jay Bee Auto Agencies Pvt. Ltd., Dibrugarh, Assam. It was a Maruti EECO 5 seater with chassis number MA3ERLF1S00305754 and engine number G12BN281917. From the day I took delivery, I have been facing one problem after the other in the following order- 1. Peeling of paint of the front passengerseat. 2. Faulty lock of the back seat belt. 3. Several marks in the radiator camouflaged by stickers during delivery which is traced by us a few days back. 4. Wearing of the front right wheel which the dealer refused to accept when I went with the complaint after the second servicing. 5. Sqeaky sound of the steering wheel and body. The above complaints to the dealer was not responded well and only superficial service was done. I fail to understand how a brand new car could have so many problems more so when it is used so sparsely. On an average, the car is used only once or twice a week and till date the car has run for only just above 3000 kms. While purchasing the car, we were told that only one vehicle of that model was available but I was ready to buy it going by your company reputation and my faith in Maruti company. It was a long cherished dream of mine to own a Maruti car. But by being delivered a faulty car, I seem to have lost all faith in your company. I hope you will take this matter seriously and under the circumstances, replace the car immediately. Thanking you Yours truly, Kongkona Hazarika TDA Plot No. 54(A) Chaliha Nagar, Tinsukia Assam. Phone-[protected]

Dear Sir/Mam, With respect to above matter, I Hardik Gatecha complain you that, Yestarday I was went to purchase Swift Vdi at Perfect auto service, Whenever i visit Junagadh show room i experiance worst service that i feel never befor from any other car or bike show room. What i feel that i want to share with you and also some other issues 1) Unqualified or not properly trained customer relationship staff and area sales head. 2)No concept of customer hospitality that mean how to intereact with customer and how to feel customer better. 3)Environment of show room is not proper, Out of three air conditioner none of air conditioner is work in this summer session. 4)Perfect auto service do not value of time, i.e. I choose the car at 10 a.m. and payment already done by rtgs in last week on 28th june. But all formalities is complete around at 6 pm. Cause creation of nonsence issue by marketing and accounting perssonel. 5) To communicate this issue i called regional office of maruti at Ahmedabad Gujrat. I tried around 25 time from 1pm to 6pm. but no body answer my call. 6) I also complain at customer care before 10days and yestarday but still no any feed back of such complain and even not setisfied answer from maruti customer care. I expect correct course of action from your side. and request you to communicate with me for further clarification . Regards, Hardik Gatecha +[protected]

I have buy a swift ZDi car from faridkot(punjab) pankaj Moters on 11 April 2013 and with with in a week inside handle springs are break.i complaint this but till the time they didn't bother and after 6 months i m again facing the problem. when i drive car more than the speed of 80 kmp then race stop working for 5 to 10 sec.in case any misshaping who will responsible for that accident.and when i drive more than 80 kmp and car breaking system is very poor coz with the ABS car always Skid on road.Is this the technology of Maruti.then i have made biggest mistake to have faith on maruti and buy your product. After that service issue is more and more worst.when i visited your dealer point and they give me time to change Engine head more than 3 months and now already 4 days pass when i give my car and i have no update when i received my car.i am assistant Manager of tata docomo and my work is in field i have to travel minimum 130 km to 200 km in a day.now plz tell if i have to travel in other transport then why i spent 8 lac for your product. now tell me what i should do...

Dear Sir my maruti Suzuki swift vdi car has a serious problem of gear box and lying with following diller sience 22nd june2014 in rohtak at jagmohan motors ltd. car modal & Registration details jan, 2014/DL2CAS7387 CH.NO. MA3FHEB1S00593723 E.NO. D13A2307899 PROBLEM GEAR BOX IS NOT WORKING COMPANY MARUTI SUZUKI SELL DEALER COMPITANT RAJAPURI, (DELHI) WORKSHOP JAGMOHAN MOTORS LTD, ROHTAK (HARYANA) This is highly unsatisfactory service from estmeed organisation where maruti suzuki is known for high customer service & dealer where my car is lcuying there in work shop for 2 weeks and no confirmed date of delivery, please ensure this is addressed at earliest or change my car and maruti should provide me new car immediately.before all this things am allready complaint to the dealer and company. Regards 0091-[protected] wz-616/617, gali no.1, sri nagar, ranibagh, delhi-110034

We have booked the Maruti Eartiga VDI Vechile in ABT Maruti Guindy - Chennai last month. Even banker released the funds last Tuesday. We have made entire payment including extra fittings charges. To cross verify we made call on Wednesday last week with Sales Executive whether I can change the color? He replied not possible as vechile is on the way to showroom from yard. So we tot vechile will be delivered on last Friday. but till now we didn't get the vechile. Sales executive say some story. Which is unrealistic. Executive Name: Rajeev Designation: Sales Manager Dealer Name; ABT Maruti Location: Guindy Mobile No: +[protected]

Dear sir, myself Dr Ram Gopal Gupta owned a 10 months old swift vdi purchased from RKBK Mohaddipur Gorakhpur UP on 27th sept 13.From last month ie June 2014 atleast 5 times my car refused to start anywhere in the middle of journey.Latest of this is yesterday 7th july 14.Car repaired 2 times for this complain in RKBK workshop but there is no relief .I've already registered a complain for this on your toll free no.The complaint no. is[protected] dated 5th july 14 and still waiting for response.Please do some thing to shortout my problem

Dear Sir, I have purchased a Swift Dezire Tour Vehicle from Deewars Garage and took the Delivery on 17.06.2014 at around 7.45 pm as it was night I could see the vehicle in the dark as it was delivered at my home address where there is not much light and it was raining very heavily on that day. The very next day I complained to the Representative that the car is not good as I could see that it was very dirty from outside as there were black pacthes on thebody side, Thereafter they said my driver to bring the vehicle to their service center in British India Street and they did polishing and cleaning of the car and from that day itself I was not in kolkata for work. After few day I saw the Car properly and noticed that it is already repainted whereas I asked the representative to show me the car before regestration which they did't did. And now my driver informed me that there is some leakage of Coolant in the Car from the engine side. Thereafter I have send my car to Deewars Garage service centre for the complain against leakage as well as they have cheated me by selling me a repainted Vehicle. I would request you to kindly replace my vehicle as I have trust in your company and do expect to get the desired results. Thanks & Regards Md Meraj Khan [protected]

Dear Sir, It is very painful to Inform you that I buy One Swift Desire on date 15/3/2014 from my Car (Bill No Vsl[protected] and my dealing has been done by Mr. Hament and still I am waiting for my Registration No as well as my No plate slip It may be possible the delay has been done by Gov. Office. but the person (Mr.Hament) who has done all the things with us he must inform me why the things are going delay but always I was calling him and he told twice I will let you know and after that He didn't picked up My phone and result is same I am helpless and waiting for my Reg. Card. I done the complain against Mr. Hament in My Car also because this the second time he has done the same thing whe I was planning to exchange my alto car with swift desire I didn't reply me and He didn't send me car for test drive and I have done complin for that also in My Car but again this mistake has been done by same person it means there is no punishment has been done by senior staff or The Management have to worry about the complain done by the coustomers. This is My third Car in My family and I have seen the poorest service by My Car. So after this letter I hope someting will go right. regards Girish Gurnani

Respected sir / madam, I visited your maruthi true value showroom at MADURAIVAYIL on 10/01/14 (sales person - KALAI . manager - RAGURAM ) . I was interested in cedaen class cars because I already own a Maruthi ritz, I agreed to buy a LXI MARUTHI ESTEEM 2007 PONDICHERRY REGISTERED ( PY01 AJ 1644), on the commitment given by MARUTHI TRUE VALUE PEOPLE, that they will do the name transfer and other RTO procedure, so I made a RTGS OF RUPEES 1, 32, 000 ON 12/01/14, and got the vehicle delivered on 13/01/14 and till now I did not get any update on the name transfer and RTO procedure, and now I cannot renew the insurance due to the name transfer is not done, I knew that athe local price of a 2007 LXI MARUTHI ESTEEM IS ONLY AROUND 70, 000 to 90, 000 rupees, eventhough I bought it only because of the commitment that the Maruthi true value people will do the name transfer and rto procedure i cannot drive the vehicle due to the insurance is not renewed the vehicle which was bought from your concern meet with an accident I cannot claim the insurance amount because the name transfer and rto procedures were pending, now I am in a great suffer and pathatic finance condition due this NON TRANSPARENCY AND THE COMMITMENT OF MARUTHI TRUE VALUE PEOPLE, Now who will bare this chareges and my suffer . I approached maruthi true value only because of the name MARUTHI, and I purchased the only because of thte commitment of maruthi true vslue people, eventhough when I used to call maruthi true value to know the status of the purchased vehicle document there is no proper response from your people Kindly involve in this case and make arrangements for name transfer and rto procedures thank you

To, The Executive Director, ( Service) Maruti Suzuki India Ltd. Sub: Complaint regarding the Wagon R, Stingray VXI, with Reg. No. KL-02-AQ-7973 Sir, Your company is known for quality and service. But with some distress I am writing this letter, to you for a favourable action. My entire family is loyal to Maruti, with more than eight vehicles’, which range from, Maruti 800 to Ertigo and Swift Desire . When it comes to purchase of a car, our family never think beyond Maruti. This strong loyalty made me to purchase new introduction Wagon R, Stingray. Now I own the STINGRAY, manufactured, October 2013, delivered on 20.12.2013. I am proud to say that I am one among the first possessors of this new brand of Maruti Susuki in Kollam (Quilon) district, Kerala. The trust and confidence on Maruti made me to take this decision, and I had the same trust to your dealer also. I purchased this vehicle by exchanging of my earlier vehicle, Zen Estilo, which I sold to Maruti True Value, Sarathy Auto cars. My earlier vehicle and my current Stingray, I purchased from the same dealer Sarathy Auto Cars, Pallimukku, Kollam. The following grievances I am having about my Car: 1. During the second service of my above said Stingray, I observed that the tyre rotation not done. When I asked about this, the service engineer informed me that my spare tyre is an ordinary one unlike all the other four are alloy wheels. How a Company like Maruti can give a spare tyre different than the other four tyres in use, that too for a new brand. During the time of purchase I experienced the following from the dealer, 2. I took the rates from other dealers they offered Rs. 10000/- discount on the Stingray VXI model. But this discount I haven’t got from the dealer whom I have taken the car. They convinced me that the discount was only for base model and not for VXI. 3. I am not provided with remote for the inbuilt stereo set of the car. 4. Another issue is there are no mud guards in the front tyres, when I asked about this the dealer explained that there is no provision to fix the mud guard in the front area. But as you aware Kerala is a monsoon state and the front mud flap is required to keep the body of the car clean, now all the dirt is spread over the front door, and always the car looks dirty. This dirt is more obvious with the white colour of my car. So I request you to solve my above mentioned issues, replacement with a disc tyre, providing remote control for sound system and Rs10000 discount which you have announced during my purchase period and front side mud flaps. You must be thinking, why I haven’t raised the complaints number 2, 3 and 4 so far. I felt so sad when I found the spare tyre issue, I believed in Maruti and your dealer, but the current issue made me to suspect the earlier issues also. I am seeing this as a breach of trust and I am raising this issue with lot of distress, I think I haven’t got value for my money, by purchasing the new brand from an esteemed company. So kindly solve my above issues. Awaiting a favourable response. Thanking you, Yours faithfully, PBSunil. Mob. [protected] email: [protected]@gmail.com

Dear sir, I had purchased a WAGON R LXI reg n.o :-mh12 kj8114 from CHOWGULE INDUSTRIES shankar sheth road, I did not receive the spoiler on time and received it after 2 weeks from date of accepting the vehicle . The spoiler was not well painted, i asked the delivery person he suggested that the spoiler was re-painted and thus took time, after couple of services in maruti service center, the inspection engineer pointed out the paitn of spoiler is fainted, He asked me to communicate with the vendor of the Car (CHOWGULE INDUSTRIES). I reported a complaint to the vendor and the person also inspected and assured for re-painting the spoiler, but there was only verbal assurance, and no action or followup on this . Please let me know if i can have a complaint number where i can get the proper followup of the issue. regards

Sir, my accessories of amount 2640.00 is due against "MY CAR INDORE PVT. LTD". I have a written proof of this amount by sales executive of "MY CAR INDORE PVT. LTD". Whenever i went to "MY CAR INDORE PVT. LTD" the staff of "MY CAR INDORE PVT. LTD" told me "we are watching your matter please come after few days and repeat it again and again". They are not give me accessories of amount 2640.00. Mr. Amit and Mr. Shailendra Shreevastav of "MY CAR INDORE PVT. LTD" knows the whole matter. I[censored] give me any mail ID then i will send u the copy of that letter which is signed and sealed by sales executive of "MY CAR INDORE PVT. LTD". Please sort out my complain soon to make my trust in maruti.

Sir, my self gaurav verma.i had bought maruti desire vdi on name of gaurav verma from m/s libra auto transport nagar .ludhiana punjab In july 2013. I had paid all fees for registration and high security no to the dealer.but till today i hadnt got my number plate.i hadbeen challaned for two times.i made calls many times to libra auto.but they are not giving me satisfactory answer.every time they demand xerox of my RC.which i had given them three times.now its end of my patience. So kindly see it. My cars no PB 10 EE 6563.

Dear sir/madam, This is Gurvinder singh s/o Mr. Gurcharan Singh. I bought maruti swift desire on 07/01/2014 and my car registration no is MP04CM2105 from Satyam Motors, Bhopal MP. After that I went for servicing of my car, every time of service I could not be satisfied with the service. It was 4th service of my car till date 04/07/2014. My car run only 20, 000 km yet. My car tyres are in very bad condition but no attention is given by Satyam motors even when I told them about all my problems. Service is not satisfactory, they are not changing my tyres as the tyres are completely ruined. Sir I kindly request you to pay attention on my complaint otherwise I would go to consumer forum to get my work done. Truely, Gurvinder Singh M[protected]

July 4, 2014

The
Manager,
Maruti Suzuki India Ltd
New Delhi.

Dear Sir,

It is submitted that that I have purchased a maruti car model ‘Wagon R LXI’ from your outlet. While purchasing the vehicle your sales executive Mr. Anand mentioned that I will get excise refund after registration of the vehicle.

Accordingly I submitted the relevant document during Feb 2014 for excise refund and same was submitted by your executive Mr. Manish.

Afterwards the query was raised by excise department for overwriting of registration date on TRC and correct copy of TRC was couriered on 26/05/2014 and same was delivered on 27/05/2014.

In this ongoing process, for last five months I was having regular conversation with Mr. Pawan (Manager, Apra, Mahipalpur). But now he has intimated that no excise refund is feasible as Vehicle has been invoiced from Gurgaon and registered at Ghaziabad. After that I approached to maruti sales customer care and I was advised to speak to Mr. Arshad (GM, Apra, Mahipalpur). Now I have been in continuous conversation with Mr. Arshad since 27th Jun 2014 and so far I got a vague answer suggesting “you can make a complain to Maruti company and
I will reply to them”.

In view of the above I would like to apprise you that neither I have been advised such clauses before purchasing of the vehicle, which should have been mentioned by your sales executive along with excise refund benefits nor during ongoing process of the claim and moreover invoicing is solely seller’s discretion and registration of vehicle too has been done with their suggestion. In this whole scenario, I do not find myself at wrong place.

Therefore, you requested to pay me the excise benefits or else I am compelled to initiate legal action.

Thank you
(Shambhoo Yadav)
Mob No. [protected]
Chassis No. K10BN1706973
Engine Number: MA3EWDE1S00669617

Dear Authority,

With deep sorrow it is to state that i ravinder kumar have submitted my vehicle several times to marketing times automobiles pvt ltd and service masters for the last service and they are returning the vehicle with the same problem in break. I have made several complaint to toll free no as well as head office but the result is still zero and still my vehicle is with service master. Earlier marketing times automobiles pvt ltd was rectifying the problem and now service masters is rectifying . Kindly confirm us what to do ? Still the problem is in break earlier it was hard in slow speed and now so many sounds are coming from the break when we apply it in slow speed. I am still in dilemma so willing to go to the consumer court . Now i can commit it you that neither me nor anyone familiar with me will buy the maruti suzuki car and its all you would be liable for this kind of act.

I have registered complaint to My Car(Bhopal) Pvt. Ltd. dated 17/06/2014 for not receiving RTO registration Number of car. I have not received any proper response from them till date. Kindly look into the matter as soon as possible. Date of Purchase: 08/04/2014 Dealer Address : My Car(Bhopal) Pvt.Ltd. 2 Malviya Nagar, Oppo Vidhan Sabha, Bhopal M.P. Dealer's E-mail : mycar.bho.[protected]@marutidealers.com

I was come showroom on 25.05.2014 for my self vehicle maruti swift service and renewal the insurance policy, I give the Chq no 000015 dated 25.05.2014 Rs 7680/- in fvr of prem motors jaipur for renewal previous policy vehicle no RJ 14 CP 6068 (period of 31.05.2013 to 30.05.2014) during the service time I handed over policy cheque to Mr.Sandeep Sharma .But I have not recieved my vehicle insurance till date, I talk to Mr Naveen for sending my new insurance policy so Mr Naveen sent to me my old policy as above them, so I request to you please sent us our NEW POLICY for period of <31.05.2014 to 30.05.2015> of vehicle no RJ 14 CP 6068 LAL CHAND LUNIWAL .< I am not satisfied to prem motors jaipur due to not recd insurance policy>

I got a maruti swift dezire from sky automobiles dhenkanal, odisha, while inquiry the sales representative commited to give a body cover along with all the other accessories but now itz already 2 months since i purchased the car but till now i have not got the body cover that was commited to me. I called up the sales boy many a times but he only makes excuses and skips. It would be kind enough if you get my complain solved as soon as possible. Ashish Kumar Mittal Ratan bazar Dhenkanal Odisha [protected], [protected]

Dear sir, i have purchase swift vxi from your gaya(bihar)dealer, i.e. M/s Karlo motor, gaya. my complain is while i am driving with gear one and some time in gear two the break of the vehicle became hard and in some cases not functioning. I have complain the same to the authorised dealer but the mechanic has not able to rectify the same. kindly look in to the matter for early action. amarnath gupta bm, lic of india bodhgaya branch gaya, bihar [protected] email ; amarnath.[protected]@gmail.com