Maruti Suzuki India Complaints & Reviews

Dear sir, I had purchased a WAGON R LXI reg n.o :-mh12 kj8114 from CHOWGULE INDUSTRIES shankar sheth road, I did not receive the spoiler on time and received it after 2 weeks from date of accepting the vehicle . The spoiler was not well painted, i asked the delivery person he suggested that the spoiler was re-painted and thus took time, after couple of services in maruti service center, the inspection engineer pointed out the paitn of spoiler is fainted, He asked me to communicate with the vendor of the Car (CHOWGULE INDUSTRIES). I reported a complaint to the vendor and the person also inspected and assured for re-painting the spoiler, but there was only verbal assurance, and no action or followup on this . Please let me know if i can have a complaint number where i can get the proper followup of the issue. regards

Sir, my accessories of amount 2640.00 is due against "MY CAR INDORE PVT. LTD". I have a written proof of this amount by sales executive of "MY CAR INDORE PVT. LTD". Whenever i went to "MY CAR INDORE PVT. LTD" the staff of "MY CAR INDORE PVT. LTD" told me "we are watching your matter please come after few days and repeat it again and again". They are not give me accessories of amount 2640.00. Mr. Amit and Mr. Shailendra Shreevastav of "MY CAR INDORE PVT. LTD" knows the whole matter. I[censored] give me any mail ID then i will send u the copy of that letter which is signed and sealed by sales executive of "MY CAR INDORE PVT. LTD". Please sort out my complain soon to make my trust in maruti.

Sir, my self gaurav verma.i had bought maruti desire vdi on name of gaurav verma from m/s libra auto transport nagar .ludhiana punjab In july 2013. I had paid all fees for registration and high security no to the dealer.but till today i hadnt got my number plate.i hadbeen challaned for two times.i made calls many times to libra auto.but they are not giving me satisfactory answer.every time they demand xerox of my RC.which i had given them three times.now its end of my patience. So kindly see it. My cars no PB 10 EE 6563.

Dear sir/madam, This is Gurvinder singh s/o Mr. Gurcharan Singh. I bought maruti swift desire on 07/01/2014 and my car registration no is MP04CM2105 from Satyam Motors, Bhopal MP. After that I went for servicing of my car, every time of service I could not be satisfied with the service. It was 4th service of my car till date 04/07/2014. My car run only 20, 000 km yet. My car tyres are in very bad condition but no attention is given by Satyam motors even when I told them about all my problems. Service is not satisfactory, they are not changing my tyres as the tyres are completely ruined. Sir I kindly request you to pay attention on my complaint otherwise I would go to consumer forum to get my work done. Truely, Gurvinder Singh M[protected]

July 4, 2014

The
Manager,
Maruti Suzuki India Ltd
New Delhi.

Dear Sir,

It is submitted that that I have purchased a maruti car model ‘Wagon R LXI’ from your outlet. While purchasing the vehicle your sales executive Mr. Anand mentioned that I will get excise refund after registration of the vehicle.

Accordingly I submitted the relevant document during Feb 2014 for excise refund and same was submitted by your executive Mr. Manish.

Afterwards the query was raised by excise department for overwriting of registration date on TRC and correct copy of TRC was couriered on 26/05/2014 and same was delivered on 27/05/2014.

In this ongoing process, for last five months I was having regular conversation with Mr. Pawan (Manager, Apra, Mahipalpur). But now he has intimated that no excise refund is feasible as Vehicle has been invoiced from Gurgaon and registered at Ghaziabad. After that I approached to maruti sales customer care and I was advised to speak to Mr. Arshad (GM, Apra, Mahipalpur). Now I have been in continuous conversation with Mr. Arshad since 27th Jun 2014 and so far I got a vague answer suggesting “you can make a complain to Maruti company and
I will reply to them”.

In view of the above I would like to apprise you that neither I have been advised such clauses before purchasing of the vehicle, which should have been mentioned by your sales executive along with excise refund benefits nor during ongoing process of the claim and moreover invoicing is solely seller’s discretion and registration of vehicle too has been done with their suggestion. In this whole scenario, I do not find myself at wrong place.

Therefore, you requested to pay me the excise benefits or else I am compelled to initiate legal action.

Thank you
(Shambhoo Yadav)
Mob No. [protected]
Chassis No. K10BN1706973
Engine Number: MA3EWDE1S00669617

Dear Authority,

With deep sorrow it is to state that i ravinder kumar have submitted my vehicle several times to marketing times automobiles pvt ltd and service masters for the last service and they are returning the vehicle with the same problem in break. I have made several complaint to toll free no as well as head office but the result is still zero and still my vehicle is with service master. Earlier marketing times automobiles pvt ltd was rectifying the problem and now service masters is rectifying . Kindly confirm us what to do ? Still the problem is in break earlier it was hard in slow speed and now so many sounds are coming from the break when we apply it in slow speed. I am still in dilemma so willing to go to the consumer court . Now i can commit it you that neither me nor anyone familiar with me will buy the maruti suzuki car and its all you would be liable for this kind of act.

I have registered complaint to My Car(Bhopal) Pvt. Ltd. dated 17/06/2014 for not receiving RTO registration Number of car. I have not received any proper response from them till date. Kindly look into the matter as soon as possible. Date of Purchase: 08/04/2014 Dealer Address : My Car(Bhopal) Pvt.Ltd. 2 Malviya Nagar, Oppo Vidhan Sabha, Bhopal M.P. Dealer's E-mail : mycar.bho.[protected]@marutidealers.com

I was come showroom on 25.05.2014 for my self vehicle maruti swift service and renewal the insurance policy, I give the Chq no 000015 dated 25.05.2014 Rs 7680/- in fvr of prem motors jaipur for renewal previous policy vehicle no RJ 14 CP 6068 (period of 31.05.2013 to 30.05.2014) during the service time I handed over policy cheque to Mr.Sandeep Sharma .But I have not recieved my vehicle insurance till date, I talk to Mr Naveen for sending my new insurance policy so Mr Naveen sent to me my old policy as above them, so I request to you please sent us our NEW POLICY for period of <31.05.2014 to 30.05.2015> of vehicle no RJ 14 CP 6068 LAL CHAND LUNIWAL .< I am not satisfied to prem motors jaipur due to not recd insurance policy>

I got a maruti swift dezire from sky automobiles dhenkanal, odisha, while inquiry the sales representative commited to give a body cover along with all the other accessories but now itz already 2 months since i purchased the car but till now i have not got the body cover that was commited to me. I called up the sales boy many a times but he only makes excuses and skips. It would be kind enough if you get my complain solved as soon as possible. Ashish Kumar Mittal Ratan bazar Dhenkanal Odisha [protected], [protected]

Dear sir, i have purchase swift vxi from your gaya(bihar)dealer, i.e. M/s Karlo motor, gaya. my complain is while i am driving with gear one and some time in gear two the break of the vehicle became hard and in some cases not functioning. I have complain the same to the authorised dealer but the mechanic has not able to rectify the same. kindly look in to the matter for early action. amarnath gupta bm, lic of india bodhgaya branch gaya, bihar [protected] email ; amarnath.[protected]@gmail.com

sir im rajan i bought a swift zxi 2012 model car in offer price last November2013 .. from maruti ambal ooty branch .. the very next day of the delivery i found the issue in engine .. total pick up drop in my car . its not performing good even in normal slop its not moving if i close the accelator .. m totallly dis appointed wit this product .. i bought before 8 months .. i took my car more than 6 times to rectify this issue .. m fed up with ooty ambal service.. customer satisfaction is zero. they r not responding properly .. also they said they will 10 000 offer after delivery i got oly 4000.. the remaining 6000 they have not returned yet .. i bought it for 6.5 lakhs .. m feeling very bad for investing my money for this product .. plz rectify this issue as soon as possible .or plz pay back my money .. car- swift zxi 2012 tourq blue car no - tn 43 e 6169 sale executive - murali ambal ooty i spoke to the manager he is jus giving diplomatic answer he is not taking any steps for rectifying this issue ..

Dear Sir, I took delivery of a Maruti Swift DZIRE on 12.06.2014 from M/s Khivraj Motors Pvt. Ltd., No: 623, Anna Salai, Chennai/ No: 7, 1st Avenue Sastri Nagar, Adayar, Chennai 20. While checking the Total payment and the bills given by the company I found that Rs. 11071.80 has been paid extra by me and requested for refund on 16.06.2014. I also informed them that I donnot need extended warranty. However on 18.06.2014 they have sent me an extended warranty and charged Rs.5910.00. I would rquest you to kindly advice M/s Khivraj Motors to cancel the extended warranty which I have not requested at all and pay me the excee amount charge that is Rs. 11071.80 Thanking You, Yours Faithfully, Lt. Col, K. Rajendran (Retd), Mobile: [protected] Email id: [protected]@gmail.com/yahoo.com

I have complaint two times for lower milage ( only 15.6) which is not affortable,
To our regional work shop.

They kept my car for 15 days, but still problem remain.

All three services are done but problem is same.

Register no. Gj16bb6283
Running km 18000
Milage 15.6

This feedback is regarding the complain of the Service quality which was done with my Car I have got my car repaired from MG Motors Alwar Service Center Here the quality of Denting and Painting work is so pathetic that even it does not look that it has been done in any of the company service center Even the body color is not good for which they have charged around 35000 Thirty Five Thousand Rupees and even after service rather then removing the scratch I have got more scratch on my car even on the same side where they have done the Painting work even the new gates which got changed are also having the colour difference which is really pathetic and by seeing the quality of work done by this service cernter anyone can easily say that this is really very cheap and bad work they have done I am not at all satisfied with the quality of work even after completion of this work The Music System and Security Locking which were working fine earlier are not working now Would like if anyone can visit the car and see the actual condition after the work done Even I have shown the same complain points to the GM at that center but after doing some patchy work still the problem could not resolved

Dear Sir, I have purchased one Maruti Swift Lxi Car from your "Machino techno" Counter, Alipore, kolkata on 12.01.2010. till date I have travelled around 17, 000 km. The regular and occasional servicing requirement is being taken from your Authorised service centre" Machino Techno service Centre" 21/1A/2, Darga Road, Park Circus, Kolkata-17. the last servicing was done on 6th April 2014. On 27th June 2014 I observed that the car is not starting. I lodged a complaint with your On road breakdown service through toll free no.[protected]. They provided me complaint no. 800349 and assured me that Technician will reach the spot and verify the snag. On verification the technician told me that there might be some fault with the Lock shed/ Lock box and the car has to be lifted by break down van to their service centre. On shifting the Car to their service centre one Sanjay Mitra, technician conveyed me that the Lockshed/lockbox is to be replaced with a new one and following his advise I have given consent for replacement of the same. Now my issue is that, is it possible that lockshed/ Lockbox can become bad without any external co-ercion or accident inflicting damage. i trust that your esteemed Company will look after the problem and advise me suitably. If so, then what is the use of purchasing such a sophisticated car and why the Company will not bear such expenses. With regards Sanjit Sarkar Flat no 10A 20A/2 Kailash Road kolkata-700008 Car no. WB/06C/5577 Mobile: [protected] sanjit.[protected]@sbi.co.in

Dear Sir/Madam,
I refer to my COMPLAIN through your website of March 21, 2014 regarding service of a Motorcycle of the above details from your authorized dealer at Baruipur, West Bengal, M/s.Sheikh Motorcycles Pvt. Ltd., which was delivered to me on March 25th, 2014, with
Chassis No. MB8NF4BBC78118160
Engine No. F[protected]
Regn. No : WB20AF7028
The main problem is FAULTY rear SHOCK ABORBER for Suzuki Zeus Part no :6127
Firstly I had bought spare SHOCK ABORBER from your dealer and replaced with my old FAULTY SHOCK ABORBER.
The shock absorber on the rear has not been taken up for repairs/replacement by the service centre. They have not even agreed that the same is faulty and they claim that the faulty functioning of the shock absorber is due to the sub-quality material supplied by Suzuki. Dealer referred my complaint will be looked into by the company’s representative only as and when he visits the service unit.
I would kindly appreciate the action taken by you and Dealer by the visit of the company representative. But his ignorance about rider’s comfort on my vehicle after inspection and repair/ replacement action is pitiable. I met your company representative and as per his advice a lot of work on my vehicle has been carried out costing me more than Rs 5400/-. But for God’s reason he has advised the dealer for changing the chain, spoker, clutch plate which are related to power transmission issue of any vehicle.
The main issue of rider’s comfort has not been taken care of. As a matter of fact, I am experiencing severe back-aches due to the faulty shock absorber. My of 4-yr old baby and my wife all are facing the severe back-aches as and when they are riding on the above mentioned bike only but not on other HONDA VEHICLE.
I request you to look into the matter and do the needful urgently as the vehicle is UNSERVICABLE now.
Thanking you,
Yours truly,
AMITAVA SAHA
Email: [protected]@bel.co.in
Mob: [protected]

Copy to:
Manager,
Customer Relations/HR
Suzuki Motorcycle India Pvt. Ltd
Village Kherki Dhaula, Badshapur
NH-8 Link Road, Gurgaon, Haryana

Dear Sir, In my new wagonR i have faces the problem of tyre grip worn out with in 8 months. I had complain in vapi kataria in my previase paid services at 28000km at that time they give unaccepted excuses like you are not regular customer of services. In my last service at 38400km at kataria Vapi give for service i also mention to find out the problem of tyre worn out. They checked and said that there is no abnormality found. I asked than how my tyre worn out but they have no answers about that. They said that now replaced with stepni tyre if this tyre worn out then they will checked. They give excuses like your car is almost out of warranty because of kilometers are near 40000kms. IF their is no abnormality in car then how tyre was worn out. My car warranty expires on 14 July 2014. Still it’s in warranty then also they will not give replacement of my worn out tyre. Please look in to matter and Help Me. Regards Tanvir Patel [protected] [protected]@gmail.com

Dear Sir While I appreciate the growth model of Maruti Suzuki and admire its products, post sales services are not upto the standards. A customer like me has huge dissatisfaction and extremely disappointed with the services offered by your company just after 3 days from the purchase of a new car. Today I regret on my decision of opting Maruti for new car. My First complaint is regarding the services of your dealer " Jagmohan Motors" Sonipat Road, Rohtak and Motor Insurance offered by Maruti. On 22nd may 2014 I took delivery of New Maruti SWIFT LXI with XDI kit from Furtune Cars, Bhiwadi, Rajasthan. I got Insurance from Maruti only for the sake of services and prompt care of my car, as advised by your dealership. Here I wud like to mention that I am a banker and having my own targets for Motor Insurance from my Bank, still I preferred Maruti Insurance for cashless and hasslefree settlement. On 25th May 2014 I met with an accident at Jhajjar, Haryana. I requested your customer care for the roadside assistance by calling on toll free numbers in the morning at 9 o clock but disappointingly no assistance received. Then I took my car to your dealer point Marketing Times, Jhajjar, Haryana. But they shown their inability as no part was available with them. Why they have opened the showroom then. I several times called up your customer care, requested dealers at Jhajjar and Rohtak to provide some assistance but all waste. Then I took my car with the help of hired crane to Rohtak, Haryana at Jagmohan Motors, Sonipat Road, Rohtak, Haryana. With lots of requests, they agreed to check and accept the car. This process again took around 3 hours with lots of humiliations. Just because I was coming from Rajasthan and car was sold by some other dealer. They assured me for handing over the car in 2 days but actually i got it after 6 days that too lodging a complaint on toll free numbers. Now here again I was asked to pay the amount of claimed by the dealer for servicing the car and replacing the parts, though it was Zero debt Maruti Insurance and I was told that it is acceptable anywhere and cash less. I paid 22500 cash to the dealer. The crane driver took 4000 Rs already. Here dealer mentioned that for cash less you shud have took your car to Bhiwadi, rajasthan to the dealer where from you have bought the car. Bhiwadi is 100 KMs from Rohtak. Taking the damaged car wud have again costed me huge and more damage to the car. Jagmohan dealer official assured me on 30th May 2014 that the refund money will come in another 7 days in your account. It is 29 Jun 2014 now but I have not received the claim till date. When i call the officials of Jagmohan Motors ([protected]) (Tushar / Varun), they do not pick the phone or do not respond properly. After long chase they gave me the numbers of Surveyor of National Insurance co. Ajay Sharma ([protected]). When I called him he again after 3-4 contacts shared the details and assured that money will come in another 7 days. Already 15 days gone post that assurance. So from the date of accident date (25.06.2014) it has been more than 36 days but I have not received the claim amount in my account. And no one is responding properly. On the one side this shud have been the cashless but now the claim is not being processed. My car details are as below: Owner Name : Tarun Kumar Agrawal Car model: Swift LXI (with XDI kit) white Temp num: RJ40 02 TEMP 3791 ENGINE # 1403409 CHASIS # 658182 CAR PURCHADE FROM: FORTUNE CARS, BHIWADI (RAJASTHAN) CAR REPAIRED AT: JAGMOHAN MOTORS, SONIPAT ROAD, ROHTAK, HARYANA INSURANCE POLICY:[protected] Car purchased on: 22.05.2014 Accident date: 25.05.2014 Request you to please look into it on a priority and arrange to refund the claim amount, crane cost. Please understand this from the point of view of a car owner who is traveling with his family and pushed to undergo huge difficulty in getting the process done with such a high accepted brand. My second concern is the fuel tank of the car. On 22.05.2014 I took delivery of the new car (Swift LXI), details as mentioned above from Fortune cars Bhiwadi. At the time of delivery dealer confirmed on providing 5 litre of Patrol in the car. Fuel tank capacity as per Maruti is 42 litre. I first went to the nearest petrol pump Dharuhera Filling Station, Dharuhera which is around 3 KMs from the dealer. I asked the pump sales man to full the tank. I was shocked to see that he filled 48.29 liters in the car and charged me for Rs 3499.58 (@ of Rs 72.47 per litre). I asked that the tank capacity is just 42 litres and I have around 4 litres already in the car, how come 52 litre cam in this?? They said we can not do any thing. I cam to the dealer, they also mentioned that we can not do anything. Who will address my concern then ???? Do I need to go to Media or consumer forum ?? I can not bear cheating of 10 liters petrol and most hurting is being cheated. I request you to address my concerns on a priority and sensitivity. I am addressing the concern to the MD of Maruti in anticipation of a prompt and proper resolution. Regards Tarun Kumar Agrawal [protected] 210, Europa-II, Kajaria Greens Bhiwadi -301019

Dear sir,

I gave my car for a general service to an authorised service station.

Manish automobile

Main road sector : 52 - 57, wazirabad, near artemis health institute, gurgoan ( haryana)
E mail : manish.[protected]@gmail.com

Mas code :4777
Tin no. [protected]

Date : 28 06 2014

Swift desire no: gj5 ch 3677

On the return of my car from servicing it started making abnormal noises from the engine, i took the car back to the said service station only to get a reply that we did the service and the problem is coming from the compressor etc.

I told the service mechanic that when i gave him the car there was no such issue and that this issue was never prevalent in the car. He was prompt to reply that he would take care of the issue but i will have to pay for the additional cost that would be incurred to repair the same.

My issue with the situation is that my car was in good condition when it went to the service station and now it has additional problems having come back which will cost me three times the amount i have payed. I also need to understand who will take responsibility for this negligence.

Its clear that this service station is conning me into this, and for all i know they have messed up on purpose or by mistake, which ever be the case i am short changed.

I would appreciate it if you would look into the matter and respond to my situation.

Kindly find attached bill.

Ps : i tried to go through your regular feed back form, but was unable to do the same as the said service station was not listed.

Thanks
Rgs
Pradyumna barbora : [protected]


Ps copy of the bill is availabele with me, unable to send as the attachment is to large

Hi,

Today i had faced a very humiliating experience with Vipul motors service center, Faridabad Unit-2.

Job card no- JC14004134

Reg- HR29 AC 4176

Model- MARUTI SWIFT VDI

Service date- 8th june 2014

Service type: RUNNING REPAIR

My Mob- [protected]

Around 8 months back there was a sudden voice coming from the base of my Swift car. I got it checked from the same service center and the agent advised that its because the jumping rod of the car has broken. The car at that time was just 1.3 yrs old, so he suggested that i can get it replaced at the time of service. Hence i waited for few months until the voice became more louder. I got it replaced on 8th June 2014.

Now my question was, are the parts of Maruti so weak that they dont even last for 12000kms? And why was this jumping rod not covered under warranty. They charged me for below items:

JOINT FR STABILIZER -- 411.93RS

MOUNT FRONT STABILIZER BAR- 21.22

GREASE LEP2 1KG -- 1211.05RS

STABILIZER BAR BUSH --450 RS

SUPPORT YOKE - under warranty

They charged me a total bill of 1133Rs. What is the point of having a warranty if we have to pay such amounts for our new cars?

Now the agent and the manager at Vipul motors were not abl to clear my doubts. They said these things are not covered under warranty because these are rubber parts. But i physically checked that jumping rod and found out that the rubber was only at the ends of iron rod, most of it was metal. And how could you charge 1200rs for the GREASE from the customers. They were not answering my questions and were just saying it is not covered under warranty. Then i asked for the list of things which are not covered under warranty, then also they were not providing me anything and said everything is mentioned in the service booklet you have received with the car. But there was no such list in the booklet.

I was highly disappointed with how they treat their customers and do not resolve their queries. Even the manager was not answering properly.

OVER AND ABOVE ALL THIS, i got a call from their customer care for the feedback and i gave the same feedback to them. So they offered me a BRIBE OF FREE WASHING AND ALIGNMENT, for giving the positive feedback of vipul motors, if i get a call from Maruti. I was amazed with all this.

I agreed to visit them but i asked for free drycleaning and they agreed to it. But today when i took out time and visited them, the service manager disagreed on giving free drycleaning and said he can only give free washing. IT WAS SO HUMILIATING FOR ME AT THAT MOMENT AS I WAS NOT THE ONE WHO CALLED THEM FOR FREE SERVICES, THEY ONLY CALLED ME AND INVITED ME. HE WAS NOT EVEN TALKING TO ME AND ALMOST SHOUTING AT THE AGENT IN FRONT OF ME. I could not bear this insult and came back immidiately.

Moreover if they have repaired steering, then they should themselves do the alignment.

I would like to get the list of parts which are covered under warranty and which are not, as I NO LONGER TRUST THE SERVICE CENTERS OF MARUTI. I even doubt if they have changed all the parts which they have mentioned in the bill or not. For instance firstly they said both the rear jumping rods would be replaced but when i physically checked the car in the workshop, then they had a discussion with each other and said only one rod will be replaced now.

Please provide me all the warranty details as i am dissatisfied with the service and would want all my money refunded.