Maruti Suzuki India Complaints & Reviews

I had purchased a maruti Ertiga from this dealer. I have not been given the gold coin as promised and over charged to the extent of Rs.19,191/-. I had complianed to Maruti on 29.07.13 at the RO, Kolkata but no action has been taken. I followed up by writing to CRM manager Mr. Srihari Rachapudi, Gurgaon. But apart from an acknowledgement nothing has been done by Maruti.

Hi I bought SUZUKI access 3 years before. I have run vehicle for 25000 km only. I usually run vehicle in 45 - 50 km speed in highway. I wont rash vehicle & I wont misbehave in riding methods. But I am seeing mileage is going down & Engine is catching up while normal running on road. This is really worst case & may lead to accident. SUZUKI has to check this on priority. Braking efficiency is almost worst in access 125. When I checked with dealer I could find that Engine has worn out completely in 25000 Kms itself. Now to correct this I need to spend again 10000 INR. This is the worst vehicle that I have ever seen. Please do not buy SUZUKI vehicles

I HAVE A COMPLAINT MENTIONED ABOVE I TOLD THIS SEVERAL TIMES TO THE SERVICE CENTER (ESSCO MOTORS TRIVANDRUM KERALA) THEY CHANGED TWO FRONT STUMPS AND MUDGUARDS AND OTHER SPARE PARTS BUT THE PROBLEM STILL EXISTS.SKILLED MECHANICS ARE NOT AVAILABLE AT THAT SERVICE CENTER. I AM UNHAPPY FOR THIS SERVICE SINCE I BROUGHT THE VEHICLE. THE VEHICLE AND ITS PERFORMANCE ARE TOTALLY SUPER BUT THE SERVICE IS BAD..... PLEASE DO THE NEEDFULL THANKING YOU YOURS FAITHFULLY SD/- HAREENDRAKUMAR.R MOB: [protected]

We paid all the amount for our first new car swift to this dealer a month ahead to the date of delivery we want. At last they dint even send the car for registration till date. We are following them for all procedures to be done by them. They dint even make a single call from the day of booking. Very poor customer attention. They are so irresponsible. We feel that we have made a big blunder in selecting this dealer. We could have gone for khivraj. Abt is just name. Very very poor in everything service delivery procedures.

I have purchased Suzuki Access 125 on 8th August ,2013 from Shivalik Suzuki, Satelite, Ahmedabad.The Engine No.is F[protected].It had run 403 km.only. I was driving Access 125 om Ahmedabad - Gandhinagar highway , At that time allm of a sudden the rear wheel got locked , though the speed of my vehicle is very slow ( 30 Km). I fell down from my Access on the spot, But i was lucky that i have no major injury. Thereafter , i informed the Shivalik Suzuki Dealer , then one supervisor and two foremen reached on that incident spot. They declare that the Gear Box of Access was locked because there was not single drop of Oil in the Gear Box.Thereafter, they brought my Access to the workshop at Chandkheda.They also accepted that It is a Company Fault. I am really shocked with what happened to me and my vehicle.I am very much depressed right now and with this mental condition of mine. I am not willing to drive this Faulty Access 125. and even re - conditioned Access 125. Therefore , It is my kind request to you to provide a new Suzuki Access 125 to me as soon as possible. Thanking You. Yours faithfully, Ambalal S.Patel Email Id : alkesh.[protected]@yahoo.in contact no. [protected]

Respected sir/madem, Iam Apoorva, iam purchase suzuki access 125 on november/2011(Aryan Suzuki), since it is working fine but last month iam shifted to usloor and 31:07:2013 iam, given service to near Suzuki authorised service center Meghadooth suzuki, for service and general checkup, when iam given service to this service center but ofter take gadi from this service center my gadi is not working properly, and from 25 day's i sent it 12 time's and spend Rs4800, to repaire my gadi but this service center people is not working properly and they are change the all parts (excluding engien), but since it's not working properly and automaticly engien will go switch off on riding and breack failured and lost week i got accident, plees take action to this service staion. Thank's regurds your sincearly Apoorva Bangalore

The scooter closes in the idle engine running ,it runs good when we are moving but as and when on red lights or idle position the engine stops, I have shown to both of your authorised service centre but the problem is still there they are not able to rectify kindly advice. My scooter registration No. MP 09 SE 9294, Model 2009 September Mrs. Shuchita Joshi 1st owner scooter Now Please sort my problem Amit Joshi

I have purchased Suzuki Access 125 on 2472012.Last service has been done on 372013,and from the time period 0472013 to 1082013 I have made 3 visits to the service centre but my problem in self start system and the problem that it stops while running has not been met yet.And the engineers there are not cooperating to look up the case.Although my vehicle is not in free service period but I want my problem to be resolved as soon as possible....

To Whom so it may concern I had purchased my Ritz DL12cc2637 from Rana motors on 5/9/11. From the very begining i am facing this problem during rainy season There are streaks on mine ritz windshield and when it's raining and we turn on the wipers they fog up. I don't know how to describe it but the streaks literally expand into this foggy crap. I tried wiping the streaks offeven replaced the wiper Blades so many times  but they won't go away. I also checked and it's not on the inside either.., every time when i complain They said sir wiper problem. i guess there is some manufacturing fault in the windshield,, from last two weeks i am trying to approach Mr Rajiv kumar shukla, he is like company will call you with in a day or two , hardly geting in response.its like my car is tottaly money waste in rainy season.need your support in this problem . please rectify it ASAP Regards Yuvraj sethi [protected]

To, The Director(INDIA) SUZUKI MOTOR CYCLES PVT. LTD DATE-21st August 2013 Sir/Mam, With due respect I would like to state that i am not at all satisfied with your dealer and the delivery services provided by your company,i have booked my suzuki access 125 of silver colour on 8th august,2013 and was told that i will be given delivery on 21st august 2013 at 11 am,,i came with full preparation for taking the delivery but after coming to the showroom i got to know that the vehicle has not even reached there... this is very insulting behaviour from your side ...i don't know what went wrong from your side but this is highly deceiving..the showroom named UDAIPUR SUZUKI-GURUNAMAN MOTORS PVT.LTD. and your company services are highly dissapointing..when i have booked my vehicle on time,with all details clearly..your dealer assured that by advance booking we will definately get the vehicle on our desired timings then why such a improper excuses are given to us. .every employee at the showroom convinced us thay we will get the delivery on 21st august 2013 before 11 am as it is the auspicious time for getting the vehicle on road then why were we deceived in such a manner..we have completed all the formalities before time so that we can get the vehicle on time..this is very shameful for your company and curses the reputation of such a multinational company.this act of ignorance has really hurted our family a lot.. i have not expected this kind of delay from your side..you have laid us down,,such lame excuses has left really painful scars in our minds and hearts. in future,,please don't do this kind of thing to any future customer or else your sell will get devastated by the curses of dissapointed customers.. thanking you yours sincerely Mrs. UMA GANGULY SECTOR-14,BLOCK A. HOUSE NO.158,HIRAN MAGRI UDAIPUR,RAJASTHAN PIN-313001

I am really sorry to inform you that from the day 1 of purchase of Maruti K10, not getting satisfied from the service of KTL PVT. Ltd. on behalf of Maruti Having a very big scam/scandal & Negligence has been searched out & want to share with you against esteemed organization i.e. Maruti. -----Maruti K10 – original wheel has been replaced with old wheel during servicing 1. On 8th April I have given my K10 to KTL to Mr. Sandeep/Bhaskar Awasthi /Raju / Saxena for the same issue which I had complaint from 2nd service i.e. Clutch problem – problem with 1st and reverse gear. 2. On 9th around 7.30 pm the vehicle has been delivered by Sandeep to me and committed the problem has been rectified now. 3. Again I am complaining to Sandeep not satisfied with their services and still the same problem is going on along-with another problem i.e. bubbling, Gear stucking, gear box loose, waving/fluttering during 1st & second gear 4. He assured me that Maruti guy is coming by 11 and will go forward to resolve the similar problem exist from 2nd service onwards. On 11th again Sandeep has called me to confirm the problems to Maruti person for analyzing the issue. I was assured by Sandeep that to visit next day & they will take care for further resolution of similar problem. 5. Unfortunately on 3.00 PM afternoon, I found 1 wheel of my Vehicle has been changed negligently with malafide intention. Soon I noticed it , immediately I visited at KTL workshop and complaint for the same. This is truly a Willful Negligence / theft / Scam/ Scandal of corruption on the part of KTL workshop of Maruti which is spoiling the reputation of BIG BRAND NAME i.e. MARUTI.6. Which is not acceptable by any customer. If any external part has been changed by workshop engineer how we will assure that other internal parts are OK. Also having the authentic proof for the same. 7. During the time of delivery of new vehicle at diwali season, the front bumper is also getting dented painted & delivered without wash. Post complaint they are replacing at the 1st day of delivery. 8. From the second service I have complaint multiple of times for clutch/gear/pickup problem as stated earlier. Every time they are changing the clutch plate twice, control unit HVAC , Blower Motor Assy R&R etc. 9. Due to this activity found at KTL, please suggest how I will assure & believe that the all the internal parts are OK at my K10. 10. Please see the logs available at KTL Workshop of all complaints which are done by me for your surveillance / vigilance audit. 11. Its truly a fraud case against the willful negligent / theft/ stolen/ corruption against the KTL. 12. Yet he same problem of gear box, pickup, part replacement is going on and not yet fixed from 2nd service. 13. Also want to share that I am fully frustrated due to horrible / non supportive services which is yet going on at KTL service Centre 14. How is it possible that with the running of around 4000 KMs having the problem of Gear Stucking, Pickup , bubbling, AC , weaving & fluttering etc. 15. Post regular harashment i was paralysed in the month of April and admitted at Hospital for 15 days. But treatement is till going on. As per Dr. this will happened due to hyper tension. Who will bear this loss of health and wealth. [protected]Theft scandal at your service workshop which is not truly accepted by any customer. And now I am fully frustrated from services and concentrations has been now switched off and plan to go for legal action against the Mental Harassments & agony from the day 1 of purchase. Hope you will understand the mental of customer and take necessary action for the same. Detail attached: 1. Vehicle Number – UP32DY7231 2. Model – Maruti Alto K10 3. Address - C-945, Indira Nagar 4. Last JOB Instruction Capturing Sheet No. 54 , dtd. 12.4.2013, Time – 15.55 PM 4. KM- 4110 5. Date of Purchase – Nov’2011 [day of Diwali] 6. Part replaced bill detail – BC13000520 [dtd. 09.04.2013] / BC12013631 [17.11.2012] / 1 more bill of clutch plate change signed yet not received. Still i am taking regular followup with Maruti Managers and representative no one is ready to attend the problem and they are truly unanswerable. please advise where i will go for the recovery of this loss. Regards Arun Verma [protected]

An unsatisfied customer writing this email with lot of hopes on MARUTI the most trusted brand in India. Might be I need to change this opinion on Maruti as the situations/scenarios/problems am experiencing with my car from past 1 year. Am in a confusion whether I bought most trusted brand ? I am your customer from last 2 1/2 yrs, earlier I had Zen, was quite happy with the service & maintenance. I have bought a new swift LDI with Chassis No. NA3FHEB1S00200180AC, Engine No. D13A1782836 , Reg No. AP28DN2306 and Registration Date : 02/05/2012 from VARUN MOTORS Ltd, Hydernagar. Hyderabad. First Occurrence :- On 13/07/2012 ,There was a crack on my cars Windshield , Am not sure how crack was on win shield , my car did not hit by any stone with force to the glass. I went to Service Station (Zem Motors) and replaced it (Bill No : BC/[protected] at Mileage : 5929 . Second Occurrence : - On 03/01/2013 , Same problem arises (crack in windshield at same place), this time also am not sure how crack was on it. I went to same Service Station (Zem motors) and replaced it with new one (Bill No : BC/2014232) at Mileage : 9784. I enquired with Servicing Center why glass was broken frequently even they were not sure about it. Third Occurrence :- On 18/08/2013 , Again I found crack in Windshield at same place. I visited to ZEM Motors where I replaced the mirror previously, they were keep on telling same thing that some flying stone hit the glass, I/we tried to show the artifacts that the glass was broken with some other problem but they are not at all giving any proper response to what i have been explaining them and They never tried to had a look what was happened to the glass. and keep on explaining me that the mirror was hit by stone On all scenarios I never met an accident or someone hit the glass forcefully but how come my glass is broken frequently ? I did not understand what's happening with my car Windshield ? I replaced twice and now again it got crack. I wonder that am facing these issues within 17 months period. which means Am replacing the Windshield at an average of 6 months. I want to inform one more important thing is that my car ran 16,500 kms ONLY. Am the owner of the car having more than 8 years of driving experience and this is my second car. My friends are having cars and they never faced such kind of situations. They are advised with their driving knowledge & experience that the car MUST have manufacture defect which intern causing the issue for several times on same part. Request you to take this as priority , Am not having mental peace at my work and home with this issue as I spent lakhs on the car. Please get back to me ASAP with the solution. I am feeling regret whether my choice of buying Switft from Maruti is correct or not ?

Sub: Complaint against Authorised Maruti Dealer Tara Automobiles, Mansa Road, Bathinda for Record Tempering, Forgery and Cheating.

It is respectfully submitted that I, Rabinder Setia aged about 70 years Ex- Serviceman cum Senior Citizen purchased an Alto 800 Car having Chassis no. 220668, Engine no5009188 and key no. 2099 from Tara Automobiles Bathinda on dated[protected].

After some days, when I was reading the Owner’s Manual & Service Booklet, I noticed a big blunder is conducted by dealer. In owner’s name and address, a white fluid is pasted and my name is written on this fluid. I tried to read backside of it with mirror and I surprised to see that my name and address is written on somebody’s name and address. I quickely realized that the car is resold to me. It was sold earlier to Sh. Naresh Kumar S/o Sh Kapoor Chand resident of 124, Veer Colony, Bathinda with No. PB03AC(I) 5084. You can see it on the Owner’s Manual & Service Booklet.

This is absolute mockery and pure crime against me. I request you to arrange either replace the car with new one or refund my money otherwise I have to approach the Court for justice.


Rabinder Kumar Setia
213, Urban Estate,
Phase 1
Bathinda-151001
Mobile [protected]
Email [protected]@gmail.com

Dear Sir,

Please note that the SAI AUTOWORLD,NOIDA which was the authorized dealer and service center has closed without any notice to the customers. Even SUZUKI ACCESS have not taken any pains to inform the customers about the non availability of their services.Not to mention that there is no authorized service center other than this in NOIDA.

I bought SUZUKI ACCESS 125 in 2012 (UP 16AJ-5094)and as per the service policy, last service was done in May'13. Now, I have no where to go for availing the free as well as paid services. The service centres in Ghaziabad and Delhi are very far off and are an unviable option to the Noida Customers.

In such a situation, please let me know IMMEDIATELY as to what arrangement is being made:

1.To provide viable services to the customer within the 2 yr warranty period.
2.Making an arrangement with the existing service centres in Noida for taking care of the customers of Suzuki Access.
3.To reimburse the cost of servicing if the customers prefer nearby private service centres.

It should be understood that a decision to buy Suzuki Access 125 was made on the basis of promixity to the residence for the sake of servicing and the expertize of your company.It is understood that servicing within the specified period is an essential requirement to keep the vehicle in good working condition and we as customers are being denied this requirement by none other than SUZUKI ACCESS. The customers cannot be taken for granted and can not be left out to manage themselves at least in Warranty Period as per the legalities too.

In case, you fail to provide satisfaction to the customers like me within their warranty period by providing viable mobile servicing at door steps or any other viable option (not servicing in Ghaziabad or Delhi),I shall be constrained to take the matter to the consumer court and various online consumer forums which will not only tarnish your image but will adversely impact its sales too.

Dear sir ,

I am facing issue in my car since last 6 month , several times car taken to service centre but problem not resolved , several times i got locked inside car due to lock not open ,every thing i mail to connect maruti .co.in but nothing happen ,several inspection done but not owning the issue ,

find here the complete communication till date
Mon, 13:13Message starred Fw: Interaction I D: 122360 / TCS AUTOMOBILES[protected] FROM dharambir saini TO 1 recipient Hide Details Fromdharambir saini [protected]@maruti.co.in
No response on the issue , every time maruti person not responding on given time ,



----- Forwarded Message -----
From: dharambir saini <[protected]@yahoo.co.in>
To: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
Sent: Thursday, 1 August 2013 2:08 PM
Subject: Re: Interaction I D: 122360 / TCS AUTOMOBILES[protected]



Dear Mr, prabhakar,


U can visit any time ,any day after 6.15 p.m at my house no 1034 , parvatia colony NI T faridabad ,,, & on sunday 10 am 12.00 noon,,,(pre approval ,,),,,





From: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
To: [protected]@yahoo.co.in
Sent: Thursday, 1 August 2013 10:36 AM
Subject: Interaction I D: 122360 / TCS AUTOMOBILES[protected]



Dear Mr Saini

Request you to convey the convenient date when joint inspection along with you can be coordinated (except[protected].

For any further assistance please contact (GM (TCS Autoworld): Mr. Qureshy - [protected] ) or the undersigned.

Regards
Sunil Kumar prabhakar
Territory Service Manager
Maruti Suzuki India Limited,
Regional Office: Delhi NCR
Plot no 1, Nelson Mandela Road,
Vasant Kunj, New Delhi.
Email: SunilKumar.[protected]@maruti.co.in
[protected]


From: dharambir saini [mailto:[protected]@yahoo.co.in]
Sent: Wednesday, July 31, 2013 2:54 PM
To: RON1/Prabhakar Sunil Kumar, L-12(SNZ)
Subject: Re: Interaction I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr. Prabhakar,

Already I have discussed u on phone on 20.7.13 Saturday to inspect the vehicle , U did not accept the request & after that u have send ur best technical adviser to inspect the vehicle , all comments i mail to u on dated 22.7.13 & discussion I record with me , I do not understand why ur throughing ball here & there ..... Pl, be transparant & do replace the defective parts

Bumper : No external strike mark observed by ur technical adviser & he agree for the defective ;;;; than why the wrong statment by u ,


Lock : Already shown to TCS since 27.5.13 , still they are unable to find root cause ,,,,, several time vehicle send to maruti on my own cost


Gear box : Ur statment is totally wrong ;;; After seeing the issue , ur techincal adviser also admit & said this is common issue in all Maruti ....



From: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
To: [protected]@yahoo.co.in
Sent: Monday, 29 July 2013 4:02 PM
Subject: Interaction I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr Saini


As per workshop observation

· Front lhs door latch needs to replace,
· Crack was observed on bumper due to external source. No manufacturing defect was observed in bumper.
· Reverse gear was found functioning properly.

For lhs door lock issue you were requested several times by workshop to get it replaced but due to busy schedule you could not reported ,
Replacement of door lock at your door step was also offered to you but you denied.

As per our mutual consent we have coordinated for vehicle inspection at TCS Autoworld on dated[protected]:00 hrs , As you were stuck in busy traffic on[protected]:00 hrs you have expressed your inability. Pls communicate the convenient date when joint inspection can be coordinated.

For any further assistance please contact (GM (TCS Autoworld): Mr. Qureshy - [protected] ) or the undersigned.

Regards
Sunil Kumar prabhakar
Territory Service Manager
Maruti Suzuki India Limited,
Regional Office: Delhi NCR
Plot no 1, Nelson Mandela Road,
Vasant Kunj, New Delhi.
Email: SunilKumar.[protected]@maruti.co.in
[protected]



From: dharambir saini [mailto:[protected]@yahoo.co.in]
Sent: Monday, July 22, 2013 4:51 PM
To: RON1/Prabhakar Sunil Kumar, L-12(SNZ)
Subject: Re: Interaction I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr. Prabhakar ,

On ur request , Mr jahir Ali ( technical adviser ) as send by u , examine the vehicle at house ....

Following observation made by him ;

1) Lock problem : many time he operate the door & almost 4 to 5 times door lock not open ;;;;;;; sever fault in lock as per his statment

2) Bumper Crack : He taken the photo , examine the back side fully , there is no any mark of touching any where & as per him the product has manufacturing defect.

3) Gear box issue : Back side gear not engage & make noise : As per him the issue is in major Maruti cars ,,,,,, that is also a manufacturing defect


I think u have also got the same report , so pl, take immediate necessary step to close the issue .





From: dharambir saini <[protected]@yahoo.co.in>
To: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
Sent: Tuesday, 16 July 2013 1:08 PM
Subject: Re: Interaction I D: 122360 / TCS AUTOMOBILES[protected]



From: dharambir saini <[protected]@yahoo.co.in>
To: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
Sent: Tuesday, 16 July 2013 12:53 PM
Subject: Re: Interaction I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr ,Prabhakar ,

U can plan today any time as per ur convient or tomorrow between 11 a.m to 3.00p.m


confirm me what is suitable to u

regards/ saini


From: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
To: [protected]@yahoo.co.in
Sent: Tuesday, 16 July 2013 12:48 PM
Subject: Interaction I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr Saini

I again request you to pls confirm the convenient date and time for vehicle inspection at TCS Autoworld.
So as to schedule my plan accordingly.

Regards
Sunil Kumar prabhakar
Territory Service Manager
Maruti Suzuki India Limited,
Regional Office: Delhi NCR
Plot no 1, Nelson Mandela Road,
Vasant Kunj, New Delhi.
Email: SunilKumar.[protected]@maruti.co.in
[protected]





From: dharambir saini [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, July 16, 2013 12:41 PM.
To: RON1/Prabhakar Sunil Kumar, L-12(SNZ)
Subject: Re: This complaint is already registered with I D: 122360 / TCS AUTOMOBILES[protected]

Dear sir ,


Pl, note that I do not say any urgent work this saturday , U have to give me time & ur contact person , send the maruti person to contact me on my working place , i can show all issue on the same time ,,,,

By making any wrong statment ,maruti is delaying me to act further which is not satisfactory ,,,,,,, pl, do i[censored] want to do any thing for customer otherwise refuse to attend the issue ,,,,,,,,,,,,,,,, Think can u drive ur vehicle with such a sever safety concern ( door not opening any time )

From: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
To: [protected]@yahoo.co.in
Sent: Tuesday, 16 July 2013 11:51 AM
Subject: This complaint is already registered with I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr saini

As discussed telephonically with you on 12-07-13 have communicated that you are free only on Saturday/ Sunday. But on this Saturday(dated[protected] you have some urgent work so you cannot send the vehicle.
Request you to pls confirm the convenient date and time for vehicle inspection.

Regards
Sunil Kumar prabhakar
Territory Service Manager
Maruti Suzuki India Limited,
Regional Office: Delhi NCR
Plot no 1, Nelson Mandela Road,
Vasant Kunj, New Delhi.
Email: SunilKumar.[protected]@maruti.co.in
[protected]



From: dharambir saini [mailto:[protected]@yahoo.co.in]
Sent: Monday, July 15, 2013 4:32 PM
To: RON1/Prabhakar Sunil Kumar, L-12(SNZ)
Cc: WS/TCS autoworld, Faridabad (5804)
Subject: Re: This complaint is already registered with I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr. Prabhakar ,

Still no plan of inspection of the vehicle even after discussion on phone ,,,, I am sending the last reminder , if not respond in next 4 to 5 days than we will discuss this matter in consumer court only ,,,,,,


Lock of door still big concern ,,,

Bumper progressive crack

Harashment & money, time loss



From: dharambir saini <[protected]@yahoo.co.in>
To: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
Cc: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Tuesday, 9 July 2013 10:41 AM
Subject: Re: This complaint is already registered with I D: 122360 / TCS AUTOMOBILES[protected]

Dear sir ,


Request u to nominate Maruti Person only . confirm me than I can give my time ,,,,,, I rush here & there at TCS but always vain.... Confirm me the contact name & no of maruti person & date time in shortest period ,,,,if possible on this saturday or sunday ....... My car is in my house parking as I can not run this vehicle with severe safety issues............................

From: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
To: [protected]@yahoo.co.in
Cc: [protected]@yahoo.com; [protected]@yahoo.com
Sent: Tuesday, 9 July 2013 9:38 AM
Subject: This complaint is already registered with I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr. saini

We are in receipt of your mail, regarding the problems faced during servicing of your vehicle (Wagon R HR29AC-2934) at M/s TCS Autoworld , Faridabad. We regret for the inconvenience caused to you. As discussed, we have coordinated with our workshop (M/s TCS Auto, Faridabad) & get your vehicle inspected as per your convenient.
Request you to pls provide the appointment date to facilitate better.

Based on your feedback, we are also working with the workshop for necessary improvement in the processes to prevent such deficiencies in future.

For any further assistance please contact (GM : Mr. qureshy - [protected] ) or the undersigned.

Assuring you of our best services always

Regards

Regards
Sunil Kumar prabhakar
Territory Service Manager
Maruti Suzuki India Limited,
Regional Office: Delhi NCR
Plot no 1, Nelson Mandela Road,
Vasant Kunj, New Delhi.
Email: SunilKumar.[protected]@maruti.co.in
[protected]

==============================================
From: Devender Saini
Received: 7/8/2013 1:40 PM
Subject: Re: Re: Complaint regarding inferior quality of material in Wagon R HR29AC-2934 CRM:[protected]

Dear sir ,

Just a another reminder FYI ,


Non response on any issue can not be the task of a good company ........................

Think about >>>>> Maruti is in what category ??????????


===============================================
From: dharambir saini <[protected]@yahoo.co.in>
Sent: Wednesday, 3 July 2013 11:39 AM
Subject: Re: Re: Complaint regarding inferior quality of material in Wagon R HR29AC-2934 CRM:[protected]

Dear sir ,


just a reminder FYI
===================================================
From: dharambir saini <[protected]@yahoo.co.in>
Sent: Monday, 1 July 2013 3:15 PM
Subject: Re: Re: Complaint regarding inferior quality of material in Wagon R HR29AC-2934 CRM:[protected]

Dear sir ,

Igone through various issue , for detail find file attached
====================================
From: [protected]@yahoo.co.in
Received: 7/1/2013 12:21 PM
Subject: Re: Complaint regarding inferior quality of material in Wagon R HR29AC-2934
dear sir ,


Almost one month gone but still no response from ur side ,

I found such a first company who does not take care of customer as no reply of the message & not attending the issue itself showing this statment

Need ur response with return mail .
From: dharambir saini <[protected]@yahoo.co.in>
Sent: Saturday, 8 June 2013 2:42 PM
Subject: Complaint regarding inferior quality of material in Wagon R HR29AC-2934

Dear sir ,

find attached file for ur reference & corrective action
regards / D B saini

===========================================
To
Head Cutomer Service Cell ,
Maruti Udyog limited ,
Gurgaon
Subject : Complaint regarding various inconveniences / defectives faced in vehicle WAGON R vxl in warranty
Dear sir ,
I want to draw your kind attention towards that I have purchased a Maruti WAGON R VXL on dated 27.5.12 from ur dealer TCS autoward in Faridabad , Detail of Wagon R is ;;;
Chassis No 403820
Engine No 1529133
Since the day of purchase I have started facing major two type of issues in my car that are related to Safety as well as Structure . Following are the details :
Safety Issue:
Two times I got locked /stuck inside the car ,& I have to get out from other door than driving seat …. Neither auto lock nor manual lock was functioning properly , I have complained this issue during service on dated 24.5.13 to TCS autoward in Faridabad but service people did not care & again same issue happened after two days of service ,
I again complained/screamed like anything but this time service person from TCS came, verifed & after one day they replace the catcher ( as they say ) , Again I got stuck inside on 9.6.13 at 6.55 p.m ,driver side lock again not open , I complained again to TCS , this time they lift the vehicle & take to service station & return after two days for just analyse the lock issue …. This shows how much experienced person at service station of Maruti . I have to travel by some other taxi to office for two days .
Again the same issue start in front opposite driver sheet door , …….
I am totally puzzled what is happening in my vehicle ,I am seeing this vehicle image like a 2nd & I pray to god every day that in future …….No maruti
Big Question still unanswered ……
How u will feel if the same case happened with you or your family ?? ????
What is alternate solution if this situation happen again ????????
Structure issue :
When I taken back vehicle from service & open the back cover to put the tool kit inside ,I was taken by surprise when I saw the progressive crack at left corner of rear bumper , I could not understand how this failure happen in just with in one year , same I shown to TCS service centre on dated 25.5.13 , but still no response on the issue , again I contact TCS service GM on dated 2/6/13, he assure to look in to matter but still no response ??????????????????
This puts even BIGGER Question mark on the parts reliability / Inferior material usage , as this part got progressive crack having even not touching to any surface ,
Find attached photo for the same :

Maruti is known to be a Good and reliable brand and Not addressing issues timely will totally tarnish the image so I request you to please look in to matter otherwise I need to go for VEHICLE REPLACEMENT for defective vehicle of MINE via Consumer Court ..
Waiting Your Earliest Response in this regard.
Yours Faithfully
D B Saini
Owner of Vehicle Reg No HR 29AC -2934
Mobile : [protected]

i have left the scooer for repair on 24.7.2013 vide job card no.23010. But till today on 05.08.2013 my scooter could not be repaired due to the shortage of common spare parts. in my view he is not capable of keeping spare part and very bad management of workshop which is not expected from such a reputed company's dealer.

i bought my access on 30 june 2013. In starting i gave my access for servicing in company's service centre. In every service they say this part is damaged or that part is damaged and they are force for changing it. I visited 2-3 garages and shown my access to them and they said its all right. And they are not servicing properly in service centre. And many a times they dont complete the serviving on time they have given. They are giving one petrol additive oil. I used it for 2-3 times. Then after using that i damaged carburettor of my access.
I hereby request you to take quick and serious action otherwise i'll have to approach consumer court.
Thanking You

This is to inform you that I have purchased Wagon R VXI BS4 from Batra Auto Company, Faridabad on 29.11.2012 with GM's personal assurance that he will provide good service as I am an employee of a very reputed company and they have supplied lot of vehicles to our various employees. But this is a matter of regret that I never gets good service even after 2nd service has been done.

On 19.06.2013, I have given the vehicle for 2nd Service with a complaint i.e. Low Pickup, Low average, Loosing of Left front door and problem in right side front wheel. But I found not improvement in pick-up and average part. After so many follow up, their staff has picked up the vehicle again on 16.07.13 and done some adjustment in clutch and gear but still I don’t find any improvement.

For the past few days I am complaining and 5/6 days back one lady from your office has called me and informed that tomorrow she will arrange to pick up my vehicle and get it checked completely but later nobody has turned up.

Yesterday i.e. 31.07.2013 at 06.30 PM, I got stucked up in water logging due to its low pick up for 3 hours and no assistance could reach even after dialing so many times to the customer assistance. At 7.00 PM I have lodged a complaint at 18004200 vide No. 713561 but the assistance could not reached by 08.30 PM.

After showing this to M/s. Batra Auto they informed me that Air Filter gets chowked due to water and need replacement against payment since warrenty does not cover in case of Water. I allowed them. later they have informed that that they have changed Air Filters and Engine Oil (without priorer consent) but engine giving noise and the same is required to be opened against your cost. I told him that I am complaing you for its poor pickup and low average which you have not done anything and the vehicle is stucked up due to low pick up as all other vehicles were moving smoothly. Now he is saying that first you allow us to repair the engine than your problem can be looked. The vehicle is still in the work shop.

I do not know to whom I have to approach. I shall be thankful to you if you can forward this complaint to the right higher authorities so that I can get some relief or Maruti should change the car.

Thanks & regards,

Anil K Hira

Dear Sir / Mam,

I purchased a Suzuki Access 125 in Jun'2012 from Shiv Autoriders (P) Lts., Pune and did the serivicing as per given schedule. After second day of the 7th servicing (paid), it is not getting button start. So, I handed over it to the above vendor. Now, they called me saying the battery is not working and you need to buy a new battery at Rs. 1350/-.
The main thing here is that the battery was working before giving the bike for servicing. Secondly, if they have checked the battery during servincg and claimed that it was in good condition, how is it possible that it will get damaged in one day automatically? And that is too in just 13 months.
Request you to please help me gresolve the issue.
Thank you.

I had purchased New Maruti SX4 Vxi under corporate scheme from JAMKASH VEHICLEADES LTD. JAMMU, on 20th June 2013, Temp REG No. JMU AM 8167, vide chassis no. 217780, engine no. 2048407. Unfortunately. I met with an accident on 28th June 2013, only after 7 days. I had taken my car to body shop of JAMKASH VEHICLEADES LTD. JAMMU (Maruti Authorized Dealer) for repair & they had given me a tentative delivery date of 22nd July 2013 which was already very late(NOT GENUINE IN THIS CASE) . Anyhow, I started follow up since that day but unfortunately I found poor working attitude & ignorance towards customer queries of Maruti dealer. Till today I didn't get my vehicle after repair. ONLY ONE REASON I HEAR FROM DEALER MANAGER IS LACK OF NEW MARUTI SX4 MODEL. I HAVE PURCHASED MARUTI SECOND TIME ONLY BECAUSE THAT ITS SPARES ARE AVAILABLE. But this time sorry to say Maruti image in terms of availability of spare is thrashed by this DEALER.My personal as well as professional is impacted drastically due to this delay.