Maruti Suzuki India Complaints & Reviews

Maruti — fraud

hi mera naam sonu hai mai haryana ke panchkula ka rehne wala hun, maine do mahine pahle maruti dealers berkley panchkula se used alto car kharidi, berkley ne mujhe yeh bola tha ki car accidental nahi hogi, par baad mein woh car puri tarah accidental nikali, please aap hamen bataye ko hamen kaya karana chahiye consumer court jana chahiye ya nahi please help me.

maruti cars — no good service

my car swift which i have bought 9mnts back is under the following problem
1.engine noise very high
2.heavy smoke from the silencer
3.rear dicky noise
and many more problems and those people are saying this only can be done by filling cotton on the rear dicky...n the sevice manager is not attending the call too...

Maruti Suzuki — Regarding service

HI,
weare decided to purchase new car in A.B.T Maruti showroom in mamablasaali trichy.we already take loan from ECB.To give check from A.B.T, That time we requst some deduction regarding accessries, r litte amount.but A.B.T Manger says (Mr.K.SRINIVAS)not responds properly.so we are not satisfy with ur manger service.i want immediate action.

Note,
if i return my check to my bank, they take interest for that money means . i will go to next step.i need reply.

Maruti — no proper service

i have a omani car bearing registration no AP12G 8454 engine no 3870674 chassis number 888971
i had complained to the coustemer care of Maruthi regarding there D.S.A (Messers MSA motors) where i got my vehicle repaired dated 24/07/2008, there on i always get my vehicle serviced and repaired at rks motors nampally, but i am fedup of my complaints in my car i must have spent more then Rs 100000/-on repaire expences when ever i ask or complaint there i no solution which comes out of it.always we will be finding people who will be sheading there responsibilities.can this complaint of mine help me?
hope some thing comes out of it.?
regards
anurag saxena
block-10, flat-5 bela colony, post shalibunda hyderabad-500065
Ph:[protected]

This is in reference to your letter dated 23rd April 2010 with subject line parking of our ready vehicle DL-9C-N-6619. I want to inform you that I had already taken delivery of my vehicle on 25th April 2010 against job no. – 1000177, the delay was made due to unsatisfactory service provided by your service department. There were lots of discussions done with Mr. Malik (G.M Service) regarding pick-up, Engine overheating as well as high engine oil consumption which has to be done with in warranty.

Thereafter my vehicle was released by your good-self on 25th April 2010 with instruction / advice from service department to drive it for 500 km and then thereafter come for checking. I drove my vehicle at around 200 km but still there is heating problem arises / comes in picture. After a 20 – 30 km of drive the A/c throwing hot air, again we are facing same problem as it was earlier, I had a doubt that it was not rectified / resolve by your service team.

On 30th April 2010, I again received a call from your customer care call centre to confirm the satisfactory work done at their end and requested me to fill customer satisfactory form in their good turn. I totally denied her for satisfactory work and again request her to rectify the over heating problem of my car. Also when I drive a car on petrol there is some abnormal sound of crank shaft coming from engine side due to that vehicle took load on running / creating pick-up problem. The same problem was already explained to Mr. Malik but no rectification / satisfactory response delivered by their service department. Also there is problem in cleanliness, when I took delivery of my vehicle it was dirty from inside, which also had given very bad impression.

It is mentioned in your letter that copy of job work sheet enclosed but we didn’t received any enclosure with your letter, kindly provide the same.

I also received a letter with ref. No: MSIL: SER: CC: S[protected] dated 15th April 2010 from Mr. Pankaj Narula for the reply of feedback form. He had also given assurance and advising to call my vehicle to resolve the complaint to my satisfaction. Thereafter definitely I received a call from DD Motor call centre once as also mentioned above but after that no any respond coming from them.


Sir, this case needs your intervenes for resolving the matter urgently.

Service — Roads are not proper

Respected Sir,

Myself Ritesh staying at Agarwal Complex, near Vishu Mandir, Thankur Mall, just 15 mins from Dahisar Check Naka.

I have come to stay at the above mentioned complex with my family. The place is nearby highway, and people who dont have any conveyance reach the bus-stop by walking from complex itself. After coming out from the complex there is a service road which is not proper, that is ok but when people come to highway they have to walk for 5 mins to reach the bus-stop. Road nearby highway is full of mud in rainy season so people have to walk on highway corner but vehicles like trucks, bikes which come from behind dont see that people are walking there and they run their vehicle very improperly so there is risk of accident there.

Right from the Dahisar Check Naka to Vishnu Mandir Signal entire highway is full of traffic so people cant walk properly as there is risk of accident.

Actually I should address this issue to the BMC but I dont know where to complain and even I dont have that very big time to visit the office of BMC.

So if you people can do something in this issue then It will be a very big relaxation for we people.

Your kind co-operation will highly be appreciated.

Thanking you

Ritesh H. Ghaghada

Maruti Suzuki Dealer — unsatisfied car service

This complains is against maruti Suzuki dealer “K P Automotive” in Jaipur city. My Car registration number is RJ - CG 7869. My car has some problem in clutch, gear box and in steering. I give my car to “K P Automotive” service center on 11/05/2011 and revert to me on next day 12/05/2011. It is full paid service and they charge 7616.00 Rs. for it. The bill no of this charge is BC 11002395. After 8 – 10 days same problem again occur. Then when I went to “K P Automotive” service center they say to me charge again for the same problem in car. When I told him that same car problem is resolved only just 8 -10 days before they give negative reply and they want to charge again for same problem.
It is a bad service from a reputed company dealer in jaipur.
I dont know whether this can be sorted out but i thought of informing the concern person.
Thanks,
Regards,
Rahul
[protected]

Maruti — NO

MY SERVICED BY MARUTI AUTHORISED SERVICE CENTRE BUT CAR HUMMING IN FRONT WHEEL BUT SERVICE CENTRE NOT RESPONCE PROPERLY AND I COMPLANING AGAIN AGAIN BUT NO REPLY AND RESPONCE I COMPLAINT MARUTI HIGHER AUTHORITY BUT NO RESPONCE .

Hi Jatin, we regret the inconvenience caused to you. Please share your complaint number with us to help us look into the matter. In case you don't have a complaint number please write to us at [protected]@maruti.co.in or call our Customer Relations Number [protected].

CAR Registration book not provide

i have purchased swift car from mayamaya moters Manendragarh (C.G.) 497442 on date[protected], but till date he not provide my registration book by dealer.

Motorcycle — where is my Motorcycle

Dear Sir/Ma'am

A hero Honda Splendor was booked on 9th April from Allahabad railway station(bill no.H 664069).I was supposes to receive it by 12th of April,but no clue of bike yet on Aligarh station.When inquired at Allahabad station then told me that it was dispatched on 10th of April in Sangam Express.They told that it might have went on to final destination.
Please help me find the location or status of my bike
thanks...

Same problem experienced. Only solution is to equipped yourself with tools and then skilled to open up dicki and clean the airfilter.No need to replace it. If service center force to replace air filter means they are taking opportunity to earn more.

low mileage

i have suzuki access 125 with a model of 2011. i had got a mileage problem of 20 kmpl. i had shown to service center and many other many mechanics, but the problem not solved.
sir will you please suggest me what will i do??

I am Looking for mudgaurd modify options for rear because engine was got fully Stuck with mud in rainy season. Its back body is exposed Faulty model.there is option available to drain water in Air filter through valve but these also stuck up with mud.

Hi, Please share your complaint number and we shall assist you. We regret the inconvenience caused to you.

lodge a police complaint ... this is embezzlement!! or hire a gang to roughen that S.O.B...!!

oh, the second i would do with pleasure myself if i were a man... How badly i wanted to make a mashed potatoes from his face the time he was standing and lieing to me impudently as if i am a dumber. Actually this hurts even more than money i've lost.

SUZUKI RITZ COMPLAINTS — PERFORMANCE

I BOUGHT A RITZ FROM INDUS ON SEPTEMBER 2009, ON MY 3RD SERVICE AT KAKANAD COCHIN INDUS, I HAD COMPLAIN OF A STARTING TROUBLE FOR THE VECHILE. AFTER SERVICE I FOUND THAT THE VECHILE HAS LOST ITS POWER COMPLETELY AND WAS NOT ACCELERATING AT ALL.THE SERVICE ENGINEER ASKED ME TO RIDE IT FOR 2 MORE DAYS AND SEE. BUT THERE WAS NO CHANGE. THEY TOLD ME THAT THEY HAD CLEANED THE IGNITION COIL AND SPARK PLUGS. THE MILAGE OF THE VECHILE REDUCED ALONG WITH THE PICKUP. THE STARTING TROUBLE STILL CONTINUES. THERE IS A VIBRATION WHEN THE VECHILE IS IDLE CONDATION.

Why I took Ritz was due to its shear power and mileage. Now I am not able to over take with confidence, even if you accelerate the car won’t move forward as before. I am totally desolate seeing the performance of the new vehicle. The Initial and passing acceleration has gone down.

Maruti Suzuki — poor servicing

in free service they r charging for clensing solution. and wheel alignment also and its arond 500 rs!!!!!!!!!!!!

Maruti Suzuki — car service

I had given my car for servicing last monday i.e 23-aug-2010, there was only one scratch seen by me and the supervisor but at the time of delivery ther was another scratch on the back bumper. now they are not commiting there mistake.

Shankar Tarafdar
[protected].

Dear sir,
Greetings to you sir. I am so happy and riding comfortably with little unsatisfaction of New Wagon R on[protected]. Maruthi
wagon R was home delivered by Mr.Murugan, Karaikudi. At this time I found that IP Integrated push type cup holder not fit to the car.
In the first service I submitted the problem to Solaimalai Automobiles PVT Ltd., at Madurai. But they were not rectified the problem still.Even thoug I have ABT Maruthi Sevice Centre at Karaikudi, Solaimalai Automobliles will do better service than the local. I spent my precious time and petrol to Madurai. The service is very poor and not responding the customer.
I hope you will take quick action on this regards.
Your sincerely,
G.Valluvan
CLIA LIC OF INDIA, Karaikudi




valluvan

I bought one Alto K10 series from ABT Maruti, Guinday, Chennai. Though I paid money for the left rear view mirror, till date the same has not been installed in my car.

My car No.TN 10 AA 7969

Mail id : [protected]@gmail.com
Phone[protected]

maruti suzuki /ritz — incomplete service

respected sir/madum,
i hereby want to complaint the incomplete service done bi the dealer,i have many problems in my car and the dealer is nt working the car properly.there are many noice in my car ,i have been tellin the dealer about the noice problems in my car from the 1st service till nw it has been nt solved,i repend now why i went to maruti brand.if ths continues i will file a petition in the consumer forum against the dealer and the companey.

My Details are:
Vikram Bakshi
[protected]
[protected]@gmail.com

Vikram, I suggest you directly get in touch with Maruti on their helpline number [protected], and tell them about this problem. They should be able to help you out better...

Thanks Sanjay

Maruti Suzuki — over charging

i want to complain about the dealer over charging to the customer by the name of logistics charges. if the company is charging amount for at showroom price why dealer are charging us for logistics charges.

Maruti Suzuki — Faulty and improper Repair job

Dear Sir
I had purchased an Esteem Vxi, bearing registration no. MH 13 N 9788 from your True Value outlet in Solapur,Achal Automobiles last yr.
This year in June I had a minor accident of the car and since the car was insured under Maruti Insurance I gave it to the same dealer for repair work.The car was given back to me after one and a half month after making numerous calls and when I received the car back there were many problems like the steering was not balanced ,car stereo was not working which I brought to the notice of concerned person,one Mr. Sachin immediately.I was told to bring the car back and to get the problems rectified.
Now its been about two months and 5-6 visits to the workshop but the central locking and the rear speakers and woofer of Sony Explod make are still not functional.Though they were very much working perfectly when I had given the car for repairing.
The incharge there says that these can not be repaired in their workshop because their mechanics does not know how to repair it and I should get it done from outside.Today I gave the car again to them and they say that the central locking has been repaired but the woofer and rear speakers can not be repaired. I even asked them to get it repaired at their known workshop or give me the address so I can get it repaired but they are not ready to listen.They went on to say that these things were not working when I had given the car for repairing and such damages can not occur at the workshop.Does that imply that I am lying about these things? I am a doctor by profession and need not resort to such cheap tactics.

marutisuzuki, india — unsatisfied answer

dear sir
i had one maruti omni from last 3 yrs, in dec.09 i sold it and booked new omni at choghule industries pvt ltd, pune but when i know maruti launches new eeco model , i told dealer to transfer booking towards eeco 7 seater standard , .that time they tell me that i have to bear 5750 against cancellation of invoice,.my first quiestion is , is that official ? that time i agree with them and finalize eeco on 27 jan. 10.and they told me to wait for 1 month for delivery. up to that date i paid 125000 against booking but now at 25 march dealer send letter for their safety , saying estimated time of your vehicle delivery is may be 150 days. i discuss with them and request them by saying , i already in loss by time and by money too, for that you please cancel
my cancellation charges and do the needful. but dealer said this is not in our hand , maruti saying us
my problem is, i have no returns even if i paid Rs.125000 from more than 2 months, and not any help from dealer( as a customer point of view ) please do the needful. thanks

Call Maruti directly on their helpline number [protected], and bring this to their notice. They will help you out.

NA

Maruti Udyog — poor service

Sir,
i am a serving defence officer.I have a Esteem Lxi HR01 S 9253, which was given for repairs at Coral motors Bareilly U.P in the last week of Jan 09. However no repair work commenced on the car till the second week of Mar 09. The repairs have just commenced and the progress is very slow.The attitude of the dealer is very callous and lame excuses have been given for the inordinate delay.

Flt Lt A Krishnan
AF Stn Bareilly
[protected]

Maruti Udyog — Bad Services

DD Motors
Cust Care Dept

This is subject to inform you that I have visited DD Motors Maya Puri Branch for my car no DL3C AW 3492 regarding 4th & Paid service on 30th March 2010.
In the morning i was standing in queue for service advisor to attend me but i got surprised that no body has attend me.I personally went to the security guard and asked him who is the concern person and thn after 15 min one service advisor came to me & thn he has given me estimate of Rs5500/-.
He called me up and informed me that i will not be able to attend you for vehicle delivery so pls meet Mr Hasan.
At 6.30 pm i visited maya puri service station and got to know that no body is intrested to attend the cust.I feel so bad that how come they ignore the customer.
I met Mr Hasan and he told me that you need to pay Rs 6550/-instead of the respective estimate given by service advisor and payment has been paid by me Rs6550/- without any question.
Around 7.30 pm i picked up my car & came back to home... on the very next morning i have seen & noticed that my car was still in the same old and messy condition , there is not a 1% sign of cleaness.I have been paid for it but the desired work has not been completed and i felt that somebody has cheated me.The quality of service was so bad & worst and totally not upto the mark.
I never expeted that Maruti could be provided this type of services to the customers.I decided,in future i will not visit or purchase any type of vehicle produced by maruti.

Ajay Giglani

--
Ajay Giglani
[protected]

Maruti Suzuki — pathetic problems within 1 week of purchase

this is to bring to your notice that i bought a new maruti alto lxi model on[protected], from berkeley automobiles chandigarh but the car has given such pathetic and harssing disturbances that have ruined a lot of my crucial time,

first the compressor f the AC of the car was choked and i was told that it wud be replaced and on the very next day another problem occured in the Car as the power window were not working , the window dint moved while the button was pressed .

as i have faced numerous problems within first week of the car i ask u to please replace the car or else i have to go to consumer court with respect to the problems i have faced in 1 week old car.

plz revert

Prabhjot Singh
contact - [protected]
car - ch 38 (t) 3293

this is to bring to your notice that i bought a new maruti alto lxi model on[protected], from berkeley automobiles chandigarh but the car has given such pathetic and harssing disturbances that have ruined a lot of my crucial time,

first the compressor f the AC of the car was choked and i was told that it wud be replaced and on the very next day another problem occured in the Car as the power window were not working, the window dint moved while the button was pressed .

as i have faced numerous problems within first week of the car i ask u to please replace the car or else i have to go to consumer court with respect to the problems i have faced in 1 week old car.

plz revert

Prabhjot Singh
contact - [protected]
car - ch 38 (t) 3293

my access 125 back wheel problem is still not solved it have been done before from service centre but still problem is there