Maruti Suzuki India Complaints & Reviews

Dear MSIL(i dont know whom this mail will go to so i am addressing in this manner),

I am one of your small customer who waited for 6 months to buy a Maruti Swift VDI in 2011/12 (MH 14 DF 1933) and got it delivered on 28th Feb 2012. I completed all services as required and always on time with changes as desired by "My Car _wakad" service team. Car has done a running of 28,000 km till date with last servicing after one year being again done at "My Car _wakad" with a bill of ~Rs.22k in May 2013.

Now, this car which got serviced in May 2013 at My car with issued related to coolant (same can be seen on job card and bill) is koncked off on Mumbai Agra Highway ~15 km from Nashik (small town in Maharashtra).

Car is stoped due to :

1. Engine overheating (surprisingly overheat indicator not showing reading correctly).

2. When Maruti On raod service team arrives they say "It has happened since coolant is all over, due to coolant pipe breakage". They say that coolant pipe has been tinckered with by some one.

3. Now this car goes to again one more nearest MSIL authorized dealership "Shaan Automotive" as per him either MSIL or My Car Wakad Pune has to bear all expense whatever comes in.

4. MSIL refuses and MY car says they didnt do anything wrong??? So its assumed that a customer who has not even got a changeover of perfume outside autjorized service centre decided to break coolant pipe and run his car with that risk on a highway with a family for 340 km crossing 14 ghats, goign for death funeral of cousin uncle unable to reach on time and funeral being over.

I am attaching all pictures and estimates of damage caused by this stupid mistake of MSIL or My Car Wakad leading to me traveling in rain on a scooter for 21 days, not havig car when my wife gives birth to a child and again reaching late.

Finally i got car from Nasik after paying bill of ~Rs.95,000/-????

I have crossed all my limits of frustration and absolutlely have no idea to do what. I am writing this mail and after this i will take it to consumer forum in a weeks time.

If any of you have any idea on whose fault it is and who should not only bear expenses but apologized to me and my family who have gone through all his trouble , let me know.

I need an answer and that too quickly now.

my car is on chwgule shoroom in pune katrj my car running is 52000 my car is in warrenty period warrenty no is[protected] so the chogule shoroom is no take me warrenty is give money because my car gair oil change two time first is 30877 running & 2 is 42530 so second oil change is no show in car histroy the shorrom manager is give oil chang reset but my recet is gool of my mistake so is no take mi warrenty so i hope you wiil givemi warrenty

Greeting,

I have been forced to write this mail, considering the parts installed in my vehicle are not genuine nor Company fitted spares& services received from your Maruti Suzuki Car, I carry Vehicle Eeco 7 Seated Car with Vehicle No MH43- AL 2192 delivered to me on June 2012.

Before Purchase:

We have also installed A/C & CNG as suggested by Zoaib & SAKSHI marketing head at Fort Point – Mahim location Mumbai. It was communicated to us that if we get fitted from Maruti Authorized service center, all original parts & spares would be installed and the fitting would also be as factory fitting as Maruti other car have. We accepted their proposal and went forward to install both of these, before collecting the Car & hence had paid the payment well in advance.

Problem In car:

The real problem started from the very next day after receiving the delivery of the vehicle (CAR). Both the newly installed A/C & CNG stopped functioning; hence we had no other option other than to inform the marketing team at Fort point. After their suggestion we have send the CAR back to them for necessary rectification. This took almost 3 -4 days.

In this entire span of 1 year, the car was send to service center for not less than 8- 9 times for these problems only. Either A/ C is not working or CNG not working. We could hardly use Car for a longer run as there was a regular failure of either of these.

Expert Advice:

Last time when we faced the problem which was in the month of April 2013, we had to take an expert advice on the vehicle, just to understand why such frequent problem in the CAR.

Received update from other service center was a shocking, The A/C fitted in the car was not of SUBROS a Maruti genuine A/C, we were also shocked the way the cables & other connections were fitted as this was not the standard fitting of Maruti.

We then send the car back to authorized service center for rectification of the A/C which is still not functional properly.

Concern:

We feel like we have been cheated by the company, for not installing the Original Maruti A/C. Kindly get the Orginal A/C in our vehicle – SUBROS along with extended warranty as there was a regular failure of the A/C

Kindly rectify the same & response at the earliest……..

Maruti Swif Vdi - Immobiliser indication and starting trouble
Alok Singh Sikarwar


I own a Swift vdi diesel car purchased in 2010 Feb from Prem Motors Gwalior. Regn No of vehicle is MP 06-CA 1149. Off late -after the 27K km service, I am experiencing typical problem with the car which at times is creating embarrassing situations.
The first time I experienced the problem was 1 month ago and the incident...

My car Maruti Wagon R is factory fitted CNG model 2012, but at the time of denting painting at maruti service center, cng compliance plate was removed during repairing. But now CNG Station people say that from 1st June 2013 CNG will not be given to the vehicle without cng compliance plate. i am contacting Maruti Suzuki for last 1 month but after several reminders Maruti Suzuki pepole denied me to provide genuine CNG Compliance Plate in their mail. They are offering me fit a local CNG Compliance Plate in my car, but i asked them to provide genine CNG Compliance Plate, I am attaching you Local and genuine CNG Compliance Plates. Sir kindly suggest what to do asap.

Name Omwati Devi
Email [protected]@gmail.com
Address B-20, R K Puram , Govindpuram
City GHAZIABAD
State UTTAR PRADESH
PinCode 201013
Phone Number [protected]
Model Maruti WagonR
Model Varient SELECT MODEL
Registration Number UP-14-BP-9927

I have had one of the worst buying experience from an authorised dealer of Maruti Suzuki. The sales guy just does not want to give me time to think and wants me to pay him the money immediately. The loan amount has been disbursed to him and I have paid a booking amount of Rs. 10,000/-. He wants me to pay him the remaining amount before the 31st of this month. I want to think on the accessories that I want and discuss at home.

I have bought a brand new Swift Dzire on 24th Nov 2010, and after taken the car from 2nd service from Kapico Motors chennai (15th May 2011), (they have replaced the clutch assy), the car's orginiality and feel of the drive has gone, after serveral escalations Maruti has replaced the following spares
1) Clutch assy (2nd Time)
2) all the 5 tyers
3) Suspension (twice) part of the assy has been billed to me
4) More than the spares, the car would have been to their chennai MSM service centre atleat for 50 times, still the problem perists,

Low pickup, not able to rotate steering wheel freely, the feel of the drive has gone, and unable to drive it freely.

Every time i escalate this to Maruti they are asking us to bring the car, do a test drive and will say that the car is ok and not to compare with other cars or of same model ( we bought aroung 6 cars of same model through our company).

I have suffered in the last 2 years with this car and not able to enjoy the ride.

Need to log a complaint with the consumer court.

Had Enquired for a Maruti Swift VXI @ SHIVAM AUTOZONE (INDIA) PVT. LTD, Shop No. G 003, Raghuleela Mega Mall, Behind Poisar Depot, Kandivali West, Mumbai 400067, Tel: 410 44444 Fax: 410 44440

Sales Exe - Mr. Pankaj Sharma

Promissed to offer the Car @ Rs. 5,85,000/-[ Inclusive all]

Cash Discount Rs.10,0000/-

Car Accesories worth Rs.5000/-

Final Cost of the Car = Rs.5,75,000/-[Inclusive All] + Rs.5000/- accesories.

When went to finalize the car, the car was not ready for final test drive, the Sales man refused to offer the above pricing, The Showroom manager was ruthless and not even bothered to ensure and offer any good language to his colleque, Even the area Manager promissed to come donw personally to home and sort the problem, havent heard anything back from them..

Such dealership who has Price Integrity and are not customer friendly should be stopped and banned.

looking forward for awareness on for Shivam Autozone..Kindly dont deal with such dealers..

thanks

-Raj J

THE CAR WAS PURCHASED & REGISTERED IN JANUARY 2013 FROM SAI SERVICE AGENCY PVT. LTD.

THE FIRST TIME THE CAR DID NOT STAR WAS ON 16/03/3013 WHEN I WAS TRYING TO RETURN FROM MY WORK. I HAD TO CALL THE HELPLINE SERVICE & THE PROBLEM WAS RESOLVED IN ALMOST 2 HRS.

THE SAME PROBLEM OCCURED ON 8/05/2013. AFTER THE CAR WAS NOT USED FOR 3 DAYS.

INSPITE OF REPEATEDLY TELLING THEM TO REPLACE THE BATTERY WITH A NEW ONE THEY ARE FINDING EXCUSES & DELAYING!!!!!!!!!!!!!!

THE RAINY SEASON IS NEARING & THIS IS ALARMING THAT THE CAR WILL CREATE NEW PROBLEMS.

THE DOORS OF THE CAR ARE ALSO GIVING PROBLEM WHEN CLOSING THEY HAVE TO BE SHUT HARD SOMETIMES.

I HAVE SPENT ALMOST 10 LACS OF RUPEES TO BUY THIS CAR.!!!!!!!!

HOW DO COME OUT OF THIS DISTRESS?!!!!!!! & MENTAL AGONY!!!!!!

Dear Sir,

I own a Suzuki access 125cc on 1st March 2011, from MIDAS, ATM Motors Pvt Ltd, Malakpet, Hyderabad and got all the services done from Ibays Motorcycles Pvt Ltd., Somajiguda, Hyderabad[protected].
I had a problem with the engine, which gives lot of sound, started after the 1st service. When I complained about the same, they said they rectified that and that will not reoccur. But I have been facing the same problem, I have been told that this is a minor problem and will be corrected during the next servicing. I have been believing them all the while though I was not fully satisfied with the vehicle. Recently, when I went for the 9th servicing, I again complained about the same problem, this time the sound from the engine was much more, they now say that there is a major problem with the engine and the cost of the repairing would be more than Rs.12,000/- (need not to say that the warranty period has been completed recently after the 8th service)
Let me also say that in all these 2 years I have travelled only a little over 13000 Kms. I feel that I have been cheated by not telling me the truth about the faulty engine during the warranty period and was told one the warranty period is over though I have been getting the services done from Ibays Motorcycles Pvt Ltd., Had I been told about the engine fault before the warranty period I would have saved lot of expenses.
I request you to kindly look into the matter seriously and help me out to get the problem resolved at the earliest and get the repair done from the company only.
Looking forward for a positive action and early reply.

Dear sir/madam

This is with refrence to an email recieved for interview on 1 june 2013
i faiz khan is ready to attend the interview on 1 june

but nowdays many fake mails are coming so i visited the site but i could not found the above dates in site kindly confirm me as soon as possible so that i can deposit the interview fee on time.

i m sending you a copy of mail recieved please go through it
i will be thankful for your reply

Regards
faiz khan
candidate

i have a-star car 2010 model.almost 1 year before i was faced sever problam related the un proper work of fuel pump.i went to company agency to solve it but company mechanic just cleaned injectors and fule line and charged me[protected]rs at the place of replace defected pumpwithin the tank.due to unreliable checking and diagnose now i am suffering with same problem.before now when i was complaint about my car was under warranty period.but now two year warranty expired that part become left its work.due to bad service now i m suffering mently ,physicly and financialy.if company took seriously my complaint at that time and replaced their bad and defected part then now i could not suffered too much.so company should replace their bad part without charges(witch almost 7000rs) because i ma not gulty.i have done all services from company aggencies and acoording ti their recomendations but after that i have lose due to bad diagnose and bad service provided by maruty suzuki,s immature mechanics
jaspreet singh
vpo-sudhar
th;raikot
dist ludhiana
punjab
cell [protected]

Dear Sir/Madam,

This is to regarding of Maruti Suzuki Ritz VDI, Model - 2003, Car No. PB08 CJ 7374, Chassis No. MA3FDEB1S00432834, Engine NO. 2047616 sold by lovely auto, jalandhar on 31th March, 2003. But within 3-4 days on the highway it has missed the engine between 60-70 Km speed. It my luck i was save because there are not any followed vehicle. it was repaired by dealer and assured me there will not arise any major problem in future. but after 7-8 days suddenly rain was raining with heavy air with dust and my front shield glass had hidden with dust and when i have stared the wiper of car i found that making very heavy noise. again i have communicated to concern service station they detected that there are problem in the front shield glass and there are not any other possibility without replacement of front shield glass to run wiper due to defect in the front shield glass. On this ground of fault i have decline to take this car and complaint against this issue to Maruti Suzuki and told them to replace my car but i have not get the proper response from Maruti Suzuki. Concern service center had communicated and short this problem and with replacement of the front shield glass with my acceptance and again assured me now i will not face any problem in future but front shield glass was not fixed properly therefore again they have to refixed within 10 to 15 days after that i have visited 5-6 time to them with different problem faced the car. i have also mailed regarding this to ceo of lovely auto as well as to maruti suzuki. maruti suzuki complain no. [protected]

on the ground of defective piece of car i want the replacement of my car or my money.

i have also attached the supporting document regarding transparency of matter.

Thanking you with best regards,

Kamlesh Kumar
Asst. Professor
PTU, Jalandhar
Contact No. [protected]

Dear sir,
when purchase my car maruti swift LDI BS4 M 12/2010 Car Running 16000 km.
At the time of starting i Have facing big problem that is vomiting and bed smell in diesel swift.some time bed smell comes inside A.C.
I visit many time to your service centers but they are not solved my problem.
Sir Pls.help me to solved those problems.
Thankin you.

Chandrashekhar
Mob.[protected]
[protected]
New Delhi

I had purchased a Zen Estilo true value car from Beekay Auto Pvt Ltd( NH-2 Chanda More, P.O.: Kalipahari, Asansol on 9th June 2012 against voucher No. : 1861. Though I had paid a amount of Rs. 3,000/- on behalf of my blue book/ Registration they have not handed over my Blue Book Still date and moreover demanding a additional amount of Rs. 3,500/-( Three Thousand Five Hundred)?.

Please help.

From,
Rajeev k s
Korothu puthenveedu ( sreekripa)
Manimala – kottayam
Mob [protected]

Sir,
I am an owner of Maruti wagon R. It had an accident near ponkunnam on october 3, 2012.I have insurance. Following that, i took it to the Cheppumpara Maruti service station. It was my driver who took my car back after service, as i was not at home. Later on it was noticed that the number plate, dust guards, one side beading were missing from it which was there before accident. I made this into the notice of Mr. Shibu - the work manager of Cheppumpara Maruti station, Mr. Thomas and Mr. Alex the other co workers. Later i took my car back to the station on his word that it will be fixed .But he insulted me on reaching there and said I’ll have to pay additional for that. I am a maruti user for the last 15 years and this is the first time that I am receiving such a humiliation from Maruti.
I kindly request to the related authorities to take necessary actions to solve this and also teach those workers of yours about the trust we , people are having on Maruti, so that they won't repeat their misbehaving anymore in future.
Yours faithfully
Rajeev k s

Complaint against maruti suzuki fort point thane:
Registered vehicle MH03 BE 8437 purchased from maruti suzuki fort point at thane. Car delivered on 9th June 2012 with blue tooth installed (maruti nippon) on request by customer. Customer complained on 10th June about blue tooth not functioning properly - no sound output. Problem fixed on 14th June.
Problem recurred in Nov 2012. Customer complained once again and was told that problem will be fixed when car goes for second service in Dec 2012.
At the time of servicing in Dec, customer was informed that Maruti Nippon will come to residence and fix the problem.
A week later in Dec 2012 a representative of Maruti Nippon came and verified that problem exists but needs to be resolved by the dealer directly. Customer informed fort point thane immediately - no action was taken and no resolution was achieved.
Customer called fort point again in Apr 2013. This time fort point reassured customer and sent engineer over on 26th Apr 2013. Once again engineer verified that problem exists as aux cable or pin is faulty and needs to be replaced - engineer filed report with his comments and customer feedback. Fort point informs customer that technician will visit on 4th May. Technician sent without proper address and does not make it to customer residence. Customer made two calls to fort point customer service thane informing them of the situation. Still no resolution of the problem.

Suggested resolution: Customer would like a full refund of the amount paid for the blue tooth installed in the vehicle.

Worst possible post-sales service ever! A nightmare for any customer!

Dear sir,

this is in reference to the service which i got done from Akhansha
Automobiles Distt Rudrapur Uttrakhand .i bought new swift vdi in
december 2012.I am a regular customer of Akansha Automobiles ,as one
of the reputed company but now time has changed.maruti is now cheating
and doing fraud to their customers through false services I am facing
problem since december 2012 now there was major problem in my steering
& noise cums from engine & steering and i had given for servicing two
times in a month & they have charged money of Rs 7000 in a month but
problem is not resolve ...after making continuous complaint but no
resopnse i am not able to get favorable response.hence u r kindly
requested to plz look into the matter on Top priorty otherwize i will
publish this matter to Amar ujala local news paper in uttrakhand..
Vehicle detail are as :
Vehicle no : UK06 U 7733
VEHICLE SWIFT VDI-2012
VEHICLE READING 32000KM

Dear Team, i have purchased the new car ALTA K10 VXI,from the maruti authrised dealer wonup motors,Alambagh,Lucknow uttar Pradesh. on 18th April-2013.
and i have handedover to him my old Alto car which price desided by dealer as 150000/-

But till now i have not recived my INVOICE, INSURANCE, and TRUE VALUE CERTIFICATE OF my old vehicle.
I have many time follow ups with dealer but he is not entertained to my problem,when i have go to his dealer dealership and would want to GM/Owner of showroom,that staff are repelled, im sorry my sir could not meet to each customer.

please suggest if any mishapening done in my vehicle then who will responsible for that?
pls suggest what should we do on this scenarioo.


Thanks and Regards

Om Prakash Pandey
Sultanpur (Uttar Pradsh)
Mb-[protected]

I purchased a new Maruti Ritz VDI on 19 January 2013 from MG Motors Alwar , Rajasthan. My car Reg. No is RJ02CB6774. From very first day my vehicle is producing black smoke and I informed in showroom that time. They suggested me it will automatically remove in first service. After first service the problem was same.Then I again made complaint in second service but now the service-centre demanded money to resolve the problem.I paid 2255 Rs. extra but the problem didnt resolve.I approached many times to the dealer but they started ignoring my problem.I made many complaints to Head Office Maruti Suzuki New Delhi and Gurgaon but all in vain. Kindly see the matter personally and make arrangements to sortout my problem and if it is manufacturing fault then the product must be replaced.
Regards