Maruti Suzuki India Complaints & Reviews

I own a Maruti Zen car of 1998 model Registration no.AS 01 G 7027. Gradually the efficiency of the car has been detorating. So I consult at Maruti servicing centre at Beharbori, N.H. 37,Guwahati-781029. They suggested me to change the clutch presser plate and related works. After delivery I have not found any difference of effiency of the car. They charge me Rs. 30000.00 and I have paid. But they could not deliver me old parts which were changed as per their invoice inspite of my repeated request. Therefore I doubt they have not change any parts just clean the vehicle and delivered. Their invoice no is BR1200020 and job card no.JCI 12000592 dated 18/05/2012. Please take up the matter with appropriate authority. --With regards, - Phatik Baruah, Mobile No. [protected], e-mail- [protected]@rediffmail.com

MY SELF K C MEENA I PURCHESED A CAR MARUTI SUZUKI AUTHORISED DEALER VIPUL MOTOR SAWAIMADHOPUR[RAJ] MARUTI SUZUKI SWIFT LXI IN THE MONTH OF APRIL 2012 ON 14 FEB IAM DRIVING THE CAR ON HIGHWAY SUDDENLY THE GEAR WAS NOT WORKING PROPERLY THEN I STOPPED THE CAR ON THE SIDE OF THE ROAD AFTER THAT WHEN I START THE CAR IT STARTS BUT IT DOSEN’T RUN .
THEN I CALL TO VIPUL MOTORS WORKSHOP FOR HELP AND SOLVE THE PROBLEM BUT THEIR STAFF DO NOT CO-OPERATE TO ME AND SAID TO ME THAT TOW THE CAR TO THE WORKSHOP .
AFTER LONG ARGUMENT THEY SENT A MECHANIC THEN HE FOUND THE PROBLEM. HE SAID TO ME THAT THE CLUTCH PLATES BEEN DAMAGED .
I TOLD THEM THAT ,THAT IS MY NEW CAR HOW IT IS POSSIBLE .HE TOLD ME THAT IT CAN HAPPEN IN ONE HOUR OR CAN BE IN ONE MINUTE ALSO .I AM SHOCKED AFTER LISTNING TO HIM .
NEXT DAY 15.02.2013 I VISTE TO THE WORKSHOP AND NEGOCIATE WITH WORK SHOP MANAGER, SALSEMEN,ETC.THEY SAID TO ME THAT I HAVE TO PAY THE CHARGE OF PARTS AND LABOUR CHARGES ALSO.AND WE HAVE NOT THIS PART IN OUR WORKSHOP WE HAVE TO DEMAND IT FROM JAIPUR .
TILL DATE THERE IS NO ACTION TAKEN AND SAID PARTS NOT AVAILABLE .
MY CAR IS UNDER WARRANTY AND I WANT TO KNOW SHOULD I HAVE TO PAY FOR THIS?
TWO ANOTHER PROBLEMS HAVING IN MY CAR SINCE TIME OF PURCHASED.
1st PROBLEM IN DIKKY
2nd FRONT RIGHT SIDE TYRE HAS AIR LEAKGE PROBLEM
I HAVE ALREADY INFORMED THEM ABOUT ABOVE PROBLEMS BUT THERE WAS NO ACTION TAKEN .
TWO THING IS THERE POOR CUSTOMER SERVICE AND RUDE ATTITUDE ONLY.
PLEASE LOOK ON THE MATTER OTHER WISE I WILL APPLY IN CONSUMERE FOURM .

THANK YOU
KC MEENA
MOB. [protected]

Dear Sir,

I have purchased a Maruti Suzuki Swift Dzire ZDI on 16th Jan' 2013 from T.R. Sawhney Motors Pvt. Ltd, Indraprasta Metro Station, Mahatma Gandhi Marg, New Delhi - 110002. My buying experience was bad that I cannot forget in my life time. I was delivered the vehicle and the keys were snactched by the Dealer's Executive for a differential payment which they could not justify. Finally I had to take assistance of Police and take the vehicle into custody.

After two days of delivery I was handed over the Temperory Registration papers and was communicated that the permanenet Registration Certificate will be delivered with the Permanent No within one month. For the Registration process I had also paid the Dealer Rs. 4000/- for managing underhand payment to the Registering Authorities. The dealer has also given me receipt of the same mentioning other charges.

Till date one month is foing to end but I am yet to receive the permanent Registration papers. I have been following up with the dealer but they are not able to give me justified answer that when shall I receive the same. I have only received a slip which is dtd: 31st Jan 2013. The dealer executive informs that this is valid for another month and I can drive the vehicle without hassels. The dealer's executive even says that Maruti is well aware of the fact.

My point is when I have paid extra Rs. 4000/- for underhand payment to the dealer why is the Registration process delayed. Underhand payment is nothing but promoting corruption practices and the dealer is openly doing the same officially. The entire country and Government is fighting for stopping corruption but here Maruti Dealers are promoting corruption. This is against the law of the country.

Further when Government have streamlined the process at every stage where is the delay happening. Is it from the dealer end or authority end?

I want this case to be investigated and the underhand payment of Rs. 4000/- should be refunded to me.

Regards,
Dipankar Das

--
MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070.
Board No.46781000.
Fax: 46150275, 46150276
Tel:[protected]
E-mail: [protected]@carib.com

REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected from TIMESJOBS.COM for our new plant. The Company...

From,

D.Satish Kumar,
Chennai - 92

To
The CEO concerned,
Complaints,
Maruti Suzuki India


Dear Sir,

Subject: Non refund of full booking amount by Cars India and deduction of 25% as penalty; Request needful action for refund of full advance.


1) On Dec.22, I made an advance of Rs.5000/- to one Mr.Gunasekaran
of Cars India, Valasarawakkam, Chennai for booking Wagon R. I was
issued a receipt for the same on a white paper (copy will be sent to
you, if needed) and I was told that there would not be any problem
in refund of the advance if the suitable model and colour was not
availavble. On Dec. 25, as advised by him (Mr.Gunasekaran), I sent an
email to him mentioning that I would like to wait for 2013 model and
the advance may hence be refunded.

2). Not hearing anything from Mr.Gunasekaran/Cars India for full 20
days, till Jan.16, I contacted him again, and he advised me to send an
email requesting for refund of the advance. Accordingly I sent an
email on Jan 16, requesting refund of advance of Rs.5000/-.
I can forward you the emails sent by me to Cars India, if needed.

3) On being told to collect the refund of advance, I went to Cars
India, valasarawakkam on Feb 9, and to my utter shock and dismay, I
was asked to collect a cheque of Rs.4000/-, instead of Rs.5000/-. I
was curtly told that an amount of Rs.1000/- was penalty. In this
connection, I would like to bring to your notice that at no point of
time, either at the time of or after making the advance, I was told
that 25% of the advance would be deducted as penalty.I did not collect
the cheque. for the part amount.Had I known earlier, I would not have
paid the advance at all. On questioning, I was told by Mr. Gunasekaran/Cars India
that one of the forms that I had signed has a clause regarding the cancellation fee.
This amounts to utter breach of trust as, the form was signed in good faith and
had I been informed about the penalty I would have taken more time to decide.

4. Collection of 25% of advance as penalty, that too after the amount
was lying with Cars India from Dec.22 to till the date of cheque( that
too for the part amount)in Feb.2013, amounts to, to say the least,
unfair and usurious practice. Further, it is also against the
principles of natural justice.

5. Hence, it is requested that the amount of Rs.5000/- may kindly be
refunded to me at the earliest.

6. May I also bring to your notice that my family (my father, my brother-in-law and my cousin) has
been trusting Maruti since a long time and it is very unfortunate that such a breach of trust should
have been committed by one of your authorized dealers with us.

yours truly,

D.Satish Kumar,

Dear Sir,
I have booked swift dzire vdi on 01 Aug. 2012 at Lovely Autos Dr. Ambedkar Chowk Jalandhar on the name of Marhuri Bawa. The number of the sales person is out of service. The delivery date as per order booking form is 30 jan,2013 .
As per your telephony talk on 16 jan 2013 with the person incharge is Rashmi (contact number 0 [protected]) she told me that cars will arrive on 25 jan. 2013 and she will confirm me when my booked car will arrive. And I send her the message the details of booking and confirm her that all payment is ready.
And on 29 jan 2013 Rashmi told me that I will get my car delivery in last of february 2013. And I again send her sms that payment is ready, And she does not reply.
And then I send mail to maruti customer care. And then some person called me that I will get car on 5 Feburary 2013.
And again when I called lovely autos then again they rudely told me that i will get my car in last of feburary 2013.
I want to take strict action against Lovely autos order booking (where delivery date mentioned is 30 jan 2013).
With Regards,
Madhuri Bawa

My father,mr. sunil mathur, have purchased a new car...
Maruti suzuki alto k10 vxi model

From relan motors, ajmer on 18 jan 2013

But later we realised that we were conned or cheated by them
They gave us the repainted car (we came to know it later)

And i have a doubt that they gave us the 2nd hand car or it was a demo car, .....but it is not a brand new car


And we have also conveyed it to the dealer and he accepted that there is a defect but he is not ready to give us a new car instead of this one

He said we will repair this car...but my question is.... why we accept a repaired car...??
Aap batayiye .....kya hame accept karni chahiye....???

Our feelings have been hurt with this shameful act of the dealer and his subordinates

We want justice
We want a new car......we will not accept this act of cheating.


we hope our complaint will be heard.

MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Email: [[protected]@marutisuzukijobs.in]
Tel: [protected] (10:00 AM TO 5:30 PM)


REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.

It is our good pleasure to inform you that your Resume has been selected from naukri.com for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments, as well as Company offered you to join as an Executive/Manager post in respective department. You are selected according to your resume in which Project you have worked on according to that you have been selected in Company. The SUZUKI Company is the best Manufacturing Car Company in India. The Company is recruiting the candidates for our new plant in Pune,Bangalore, hyd and Mumbai.

Your Appointment Interview Process will be held at Company HR - office in Nelson Mandela Road,Vasant Kunj Delhi –3rd of February 2013.

You will be pleased to know that Company has advise you in the selection panel that your Application can be progress to final stage. You will come to Company HR office in Delhi. Your offer letter with Air Ticket will be send to you by courier before date of interview. The Company can be offering you as salary with benefits for this post 50,000/- to 4, 00,000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fixing by Company HRD at time of final process. You have to come with photo-copies of all required documents.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Two Passport Size Photograph

You are to make a REFUNDABLE cash security deposit of Rs.16,800/-(sixteen Thousand Eight Hundred Rupees) as an initial amount in favor of our company accountant name in charge of collecting payment. This payment covers Registration, Interview, insurance, Processing & Maintenance charges. The refundable interview security deposit of Rs. 16, 800/- should by paid through any STATE BANK OF INDIA (SBI) BANK Branch closer to you to our company HRD accountant officer in charge. HRD Accountant officer information will be provided to you upon your response to this mail.

REASONS FOR INTERVIEW SECURITY DEPOSIT: This is a measure we have taken to check bogus applications from unserious candidate who applies for job and we send them offer letter and air ticket and also make the above mentioned arrangements in other to give them a comfortable interview and they fail to appear for interview which is a huge loss to the company and the interview becomes shabby and hence we fail to recruit the needed manpower. But with your security deposit we will be assured that our expenses will not be wasted.
Please do comply with us as your refundable security deposit will be returned to you in cash immediately after the interview is over at the very premises of the interview.

NB: You are advised to reconfirm your mailing address and phone number in your reply and also reply email or call to collect account details to make deposit. This Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the Company.

The Job profile, salary offer, and date -time of interview will be mentioned in your offer letter.

IMPORTANT NOTICE:
Last date for security deposit is 2nd February 2013. The earlier the deposit is made the earlier your position will be secured by the Company HRD -direct recruitment manager.

Regards,
Mr. Aiko Hiroko
Tel: [protected]
Email: [[protected]@marutisuzukijobs.in]
HRD -direct recruitment office
MARUTI SUZUKI INDIA LTD (MSIL)

I bought a maurti Ritz Car on 11-Dec-2012.
Past 4-5 day i m facing starting problem in the car. When ever i turned off engine at REDLIGHT after multiple efforts it failed to start. I have to let the car for 5-10 mins den it got start. Car Number is DL9C AD 3017.

I am failed to understand the reason of such starting problem. If feel so embarrassing when your brand new car failed to start in the middle of the road while other people honking their horns at your back.


Ashwani
[protected]

I have purchased Suzuki Access vehicle no-KA55J6616 from KPR MOTORS Mysore on 2011 from day one iam facing humming noise i have visited several time to workshop highlighting this issue but they have not able resolve the issue.Due to my complaint they have called and given an appointment but still they have not resolved the issue they are telling were you have purchased the vehicle go there and get it rectify don't come to our workshop...

Dear Sir
Good day to you. I am JOHNY PAUL from Alappuzha, I have
purchased a used vehicle (Regn No: KL 46 A 5995, Category: GR, Model:
SX4 ZXI, chassis No: 128383, Engine No: 1330859, Delivery date:
24/08/12, Certificate No: A[protected] from popular vehicles and
services ltd Trissur. Sales Person was Mr.Gladson.

When I saw the vehicle, I like the vehicle and had a test
drive as well. After that I realised there is problem with Shock
Absorbers (that makes the vehicle a jumpy feel all time).vibration and
jerking sound while clutch release, Steering and gear liver tight,
power window jam. I informed them all these things and they agreed
also. So I purchased the vehicle on condition that they will clear all
these kinds of complaints with in one week. There is some delay in
getting some parts from somewhere else, that’s why they told the delay
of one week time. I agreed to their conditions and I took the delivery
on24/08/12.

In spite of several calls and reminders after one month when
I called, they told me to come with the vehicle. They kept the
vehicles 20 days in the yard. One day they informed that they are
facing some problem in availability of some parts. I took my vehicle
back without doing anything as they promised.

Again after waiting a long period, got a call from them and I
have gone with the vehicle. Again they kept my vehicle in the yards
for another one month. I was fed up by this time and contacted
Mrs.Goldy, true Value Manager and she arranged the service in three
days. They have cleared only problem with the power window. Rest of
the problems is still with my vehicle.

SHALL I ASK SOME QUESTIONS TO MARUTI TRUE VALE??? THIS IS THE
WAY HOW YOU TREAT YOUR PREMIUM CUSTOMER????WHERE SHOULD I GO WITH THIS
VEHICLE TO SOLVE MY PROBLEM???TO WHOM SHOULD I CONTACT????



YOUR EARLY RESPONSE IN THIS REGARD WILL BE APPRECIATED

Respects and regards.
JOHNY PAUL
PETTICKAL HOUSE
CHURCH ROAD
MULLACKAL ALAPPUZHA
Mo: [protected]
Res:[protected]
Off:[protected], 2127722
www.rivergoddess.org
Email: [protected]@rivergoddess.org

Dear Mr. Manu/CRM Team,

Hope you all must be keeping well.

This is seriously unfortunate as i anticipated/expected that Rana Motors will not deliver the vehicle on or before 21st Jan 2013. Yet again there is no follow up from the Rana Motors and following up with your dealer resulted into an letter received on 19th Jan 2012 i.e two days before the date of delivery that they are again expecting the unforeseen...

I have 2 Suzuki access in my home, both are have button start problem,1 Suzuki battery was changed.
And one was not .The day I have taken this bike after 6 months I am facing this problem ,2-3 time my bike was taken to workshop only the reason was bike is not getting ON. But they didn’t said that there was battery problem. As one year completed, than they are telling there was a battery problem.[Even I have complained to workshop...

I have maruti suzuki swift dezire car whose regn no is PB 22 E 7474 but 4m last 3 months i m suffering power steering problem continuously i told many times to the dealer of maruti suzuki tara automobiles ,abohar bt dey didnt respond me back . First dey said engineer will come dis day he will check and then no reply. Den one day dey said your car tyre is big change them its not our fault but i didnt change the tyre till the date i have bought the car.all the tym dey are trying to get off 4m dis matter by saying irresponsible answers.so its request to solve it quickly.
Thankx
Arish kukkar
[protected]

Hi,

I am really really harassed by the Maruti Dealer COMPETENT AUTOMOBILES having thier office at 21, Shivaji Marg, New Delhi, Delhi. Person dealing with me is Arvind (I guess from their CP Branch). I bought a brand new RITZ and exchanged old Santro Car. The Santro was handed over to them in the month of April 2012.

Recently we got a challan and then, we got to know that the vehicle was not transfered. Since then we are chasing the parties. But the vehicle still is in our name.

DEAR SIR,
I HAVE GOT THE FRAUD MESSAGE FROM MARUTI SUZUKI. ALL THE DETAIL ARE AS BELOW.

MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Email: [[protected]@marutisuzuki.org.in]
Tel: [protected] (10:00 AM TO 5:30 PM)

REF: "MARUTI SUZUKI" DIRECT RECRUITMENTS OFFER.

It is our good pleasure to inform you that your Resume has been selected from naukri.com for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments, as well as Company offered you to join as an Executive/Manager post in respective department. You are selected according to your resume in which Project you have worked on according to that you have been selected in Company. The SUZUKI Company is the best Manufacturing Car Company in India. The Company is recruiting the candidates for our new plant in Pune, Bangalore, hyd and Mumbai.

Your Appointment Interview Process will be held at Company HR - office in Nelson Mandela Road,Vasant Kunj Delhi – 6th of January 2013.

You will be pleased to know that Company has advise you in the selection panel that your Application can be progress to final stage. You will come to Company HR office in Delhi. Your offer letter with Air Ticket will be send to you by courier before date of interview. The Company can be offering you as salary with benefits for this post 50,000/- to 4, 00,000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fixing by Company HRD at time of final process. You have to come with photo-copies of all required documents.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Two Passport Size Photograph
You are to make a REFUNDABLE cash security deposit of Rs.16,800 /-(sixteen Thousand Eight Hundred Rupees) as an initial amount in favor of our company accountant name in charge of collecting payment. This payment covers Registration, Interview, insurance, Processing & Maintenance charges. The refundable interview security deposit of Rs. 16,800/- should by paid through any STATE BANK OF INDIA (SBI) BANK Branch closer to you to our company HRD accountant officer in charge. The HRD Accountant officer information will be provided to you upon your response to this mail.

REASONS FOR INTERVIEW SECURITY DEPOSIT: This is a measure we have taken to check bogus applications from unserious candidate who applies for job and we send them offer letter and air ticket and also make the above mentioned arrangements in other to give them a comfortable interview and they fail to appear for interview which is a huge loss to the company and the interview becomes shabby and hence we fail to recruit the needed manpower. But with your security deposit we will be assured that our expenses will not be wasted.

Please do comply with us as your refundable security deposit will be returned to you in cash immediately after the interview is over at the very premises of the interview.

NB: You are advised to reconfirm your mailing address and phone number in your reply and also reply email or call to collect account details to make
deposit. This Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the Company.

The Job profile, salary offer, and date -time of interview will be mentioned in your offer letter.

IMPORTANT NOTICE:
Last date for security deposit is 5th January 2013. The earlier the deposit is made the earlier your position will be secured by the Company HRD -direct recruitment manager.
Regards,

Mr. Aiko Hiroko
Tel: [protected]
Email: [[protected]@marutisuzuki.org.in]
HRD -direct recruitment office
MARUTI SUZUKI INDIA LTD (MSIL)

I GOT CALL LETTER FROM MARUTI SUZUKI..WHICH HAS FOLLOWING INFO........


[""""" HAI WE SELECT YOUR RESUME FROM MONSTER.COM OUR COMPANY RECRUIT 62 CANDIDATES FOR OUR CONCERN.. YOUR RESUME IS ONE OF IT... SO PLEASE ATTEND THE INTERVIEW CONDUCTED IN NEW DELHI.... THE AIR TICKET AND OFFER LETTER WILL BE SENT TO UR ADDRESS... SO YOU HAVE TO DEPOSIT AN AMOUNT OF RS.15200/- THROUGH STATE OR ICICI BANK... THE ACCOUNT NAME WILL BE SEND ACCORDING TO YOUR RESPONSE....'''''''''''&#...⇄


I THINK THIS IS FAKE ONE... MOST OF THEM GOT MAIL LIKE THIS AND WASTE THEIR MONEY.... CAN ANYONE KNOW ABOUT THIS?... IS THIS FAKE? DO U KNOW?...

Dear team, i am realy annoyed with the un professional behaviour of Anand Motors Agencies ltd. Lucknow,As on 21st december 2012 we have book Maruti Ritz ( ZDI ) , on 21st december we have paid to anand motors and on 22nd december we have paid 1,43,770/- post confirmation that we will get our car before 31st december12 , the colour which we requested that time they were not having in the stock, they have confirmed from gurgaon maruti udyog that right now they are having only three colours in their stock that was silky silver, white and chocolate. We have booked silky silver and at the same time they have requested to book silky silver colour, agenecy has confirmed us that they have booked our car. On last saturday i.e on 22nd december 12 they have confirmed that gurgaon maruti udyog has send our car to lucknow and its on the way but now today they called us saying that our request is decline due to non avalibility of colour silky silver, if we want they we can have white or chocolate.
I think is very unproffesionalisim that first agency has taken booking amt from us and now they are also not giving us car , we have requested for the colour which they have confirm from the stock then only we have booked our car now they are saying that they cannot provide car to us , now please suggest what to do, we cant compromise in all the things .

Please look into this matter on priority as after december prises are also getting higher, who will bear the difference of money. We have not delayed in making payments agency has confirmed us the avalibiliity.

Regards

Chander prakash jain
[protected]

Dear sir/madam,
I am mr vijay pathak have booked a car at paramount wheels from mira road ( thane) on 1/12/12.model wagon r cng lxi.colour bakers chocolate.booking amount was 10,000 by cash.have cancelled my bookig on 3/12/2012 due to unavailability of car.and changed my dealer ship to spectra motors at borivali.and got delivery of my car.but still i have not received my cancelled amount.from paramount wheels.

so kindly take some action so that i can receive my amount as soon as possible.and do the need full

your's faithfully,
vijay pathak
[protected]

i had purchased a new maruthi suzuki swift dezire car from Maruthi showroom vadagara plated (KL 56 E 956) on December 2011. Several request made the dealer to provide the RC book of the respective vehicle. But it was received on 14th December 2012, i.e., after a long period of one year. This was provided only due to our compulsion. They didnt take any interest on this. The agent on this dealing was Mr. Prinesh ([protected]). Currently i am residing in Qatar. I have made several attempt to call him. But, while seeing my number he was disconnecting my call. Due to this the vehicle was kept in my home itself for more than 8 months without running.

so, kindly requesting you to take immediate action on this matter and none other should suffer my difficulty here after.


Regards,

Noufal Rayroth,
Rayaroth house,
Avala (P.O), Meppayur Via.
Kozhikode dist - 673524.

Current contact number[protected] Doha - Qatar