Maruti Suzuki India Complaints & Reviews

I was 5 to 7 times submit many complain in company mail id, they will also reply that they will contact within 2 days but till to now they do not contact with me about my complain.I have also extended warrenty upto 18th february 2014, after that all are chargeble.But why should i pay---that is comany policy?That is maruti suzuki?Can i take a wrong decisitions about purchase maruti brand?
I wrote this letter before 7 to 8 days to the company mail id and that also i prove because all are save my mail id.


I am biswajit kanjilal, i am purchase a wagon r vxi bs4 from jalan
Distributer dated 18/02/2011.Now odometer shown 13000 km, in this short
Time i am face many service problem.
Recently i am face when i drive my car that time very noise/sound
Under
The chasis.Also vibrate the car when drive slowly.

I choose maruti brand because quality and service, but now not satisfy
Against brand and your service center.I am also face many problem from
Your servise center i.E premier car world pvt.Ltd. 28, b.T.Rd, kolkata-58
Two times they are miscommitment with me.
I have also extended warranty

Please do the need full as early as possible and solve my problem.


Thanks & regards

Biswajit kanjilal
[protected]

Car:-maruti wagon r vxi bs4
Chasis no:-227944
Engine no:-1375905

I owned maruti swift hr26 bt 1088. Named rajat pruthi, 791 sector 7, extn, gurgaon.

Few time back i get serviced my car from apra auto, gurgaon, some mr nandan and some sardar ji ( manager) attended me at apra auto. That was paid service and paid service was done in average manner, but a engine voice which was troubling. I contacted nandan but he assured me that this voice is some company fault and this cant be rectified but next time we will take care of this voice.

Now today i visited apra auto, gurgaon and meet mr nandan, first of all he showed that he is very busy and he didn't attended me for a second, he recommended some one else. I waited almost 20 minutes for my turn, still i didn't get any satisfied answer from them.

Apra staff always try to make fool of their clients by saying that they will do and will give the best service but only through words, not in reality, they never takes a pain to get the vehicle services properly.

Voice from vehicle is coming very loud and i am very much worried. I have two more maruti vehicles . Wagon-r hr 26 as 1088 and swift dl 8cx 1577, both are in my name.

Now i want you to ask your authorised service centre, why they have not solved my problem at the time of paid service. Why they always postpone or ignore their duties for next time. If this product belongs to maruti, maruti has to solve my problem. I don't want to listen that this is manufacturing fault. If this is a company fault, company has to replace the product or get it ok immediately.

One more thing, i was also requested last time by the apra staff, when i serviced my swift that if maruti company calls you to know the feed back regarding service provided is good or bad, kindly say good, otherwise we will be in trouble.

This all i have shared because due to these service providers your company name suffers. Do you think that next time i will purchase or will recommend some one to buy maruti vehicle, answer is a big no, never. Even i was planning to buy a wagon r for my son but i will go with some another company.

Need some satisfied reply from maruti / company members or will contact higher authorities and will not hitch to file a case against maruti.

Rajat pruthi.
[protected]

Its really painful to inform you that your Sales team is either not co-operating or is doing negative marketing in your knowledge. In any case the name of M/S Sudha Motors at Ranchi is at stake. one unsatisfied customer in this marketing era shall spoil your 100 future customer.



I had been delivered Alto 800 on 16th January, vide challan No; DLN 13000009 and was promised with few accessories and Temporary Registration.Every day I am asking Mr Amber Arora at Siramtoli and he is giving only false assurances. This amounts to cheating and unnecessary harrassment.



Today i had tried several times in the morning but there was no response. The executive is not attending the phone calls even.



I hope you will look into the matter urgently at your end.



S.N.Verma

(Customer)

Dear sir, Very bad to say that your authorised service people are behaving like un educated and un ethical These bodyshop people dosnt know what is the prosedure to follow after opening The jobcard these rns motors people dosnt know what is the prosedure to follow This is very bad in terms of after sales service pls look in to this matter. Thanks and regards, Vinay [protected]

I have given my Maruti swift Dzire to SURI AUTOMOBILES, NEHRU MARG, CIVIL LINES, Jhansi, Uttar Pradesh, 284001 for repair under insurance on 01.01.2014.The estimate of insurance covered the front glass replacement, side doors repair/replacement, dent & paint at rear side.
The whole maintenance was covered under maintenance.We have contacted the service center 2-3 times after a week for deliver the car after maintenance, but every time response was not good.Today when we reached at the service center for delivery of car, they have asked for an amount of Rs. 3500 as repair cost.
The surveyor Mr. P C Gupta of insurance company & Suri automobiles are trying to cheat us by asking for repairing cost money which was already estimated under insurance.
Pl look into the matter of extra money demand, late delivery (10 days) after maintenance on urgent basis.

Regards
Bhartendu Nayak
[protected]

sir we have oner of wagonr no ua 07 n 4864 my whicle service in rohan motares yamuna colony on dated of 08012014 we get full paid of amount my bill show of braking full overholing but does not open the wheel & nothing any cleaning of breaking system i see & socked this is a chiting for me.please chek & see other custermer be cheted from side of companey who the responsable please consider thanks pawan kumar singhal 16/1 hanumanchok dehra dun invoice no: bc13010705 08/01/2014

My bad Experience:

My Car wAGONR (DL5CJ-4165)

today (05/01/14) at 10:50 AM I bring my Waganr for 3rd Service to AAA Vehicle Pvt Ltd. at B-244 Okhla Inds Area Workshop. AAA give 2:30 pm deliver time. i am sit in AAA waiting are, suddenly i walk to service area.
At the time of internal shifting by AAA staff they hit my car during reverse and my bumper is broken and minor body damaged at driver site back bumper. As AAA told i left my car in work shop for 24 hr.in W/shop.

If the try to rectify broken piece temporary, it is not acceptable to me.

I want broken part replace to good-one.


Thanks & Regard

I have Maruti Wagonar 2010 model. last year in July'13 i met with an accident and after that i got my car repaired from Magic Auto workshop at Mayapuri, Delhi. They charged me hugely and ensured that each and everything will be fixed, since i am repairing it from the registered service center. It’s been more than 4 month i been complaining them that i have some major issues with my car. They have changed wind shield for my car, however if is normal rain then also the whole water comes inside the car. So i am unable to use my car during the rainy season. i have approached to them several time, however they don't pay attention to it. Please suggest if i have made the biggest mistake of my life by purchasing the Maruti Vehicle.

To
The Concerned Officer
Maruti Suzuki India Ltd.

Subject- Problem with my New Maruti Suzuki Alto 800 Lxi and rude behaviour of Swani Motors Jalandhar.

Sir
This is my humble submission and complaint of your dealer M/s. Swani Motors, Jalandhar City (Punjab). We want to bring in your kind notice that the behaviour and treatment towards your prestigious customers of your dealer/staff members was very rude and ill mannered. I bought a brand new Maruti Suzuki Alto 800 (Lxi) with registration no. PB08 CL 0159 from M/s. Swani Motors in June 2013 which is having a major manufacturing defect in clutch as reported to the dealer. The dealer tried to repair the car many times but every time the problem kept on increasing. They even replaced my clutch wire. Today I received a call from the dealer asking me to come to the service centre as some Engineer had come from Maruti Suzuki. I spared my precious time to go there and when I reached I was told that no one had come from Maruti Suzuki and the service General Manager J.S. Gill would inspect my car. After inspecting the car, I was told that the car’s gear box had to be opened and the lubrications had to be done and the General Manager himself admitted the fact that such work needs to be done atleast after[protected]kms that too rarely. On my urge not to open the gearbox of my new car the behaviour of GM J.S. Gill was very ill mannered and rude. At the time of my exit the gateman of the dealer tried to manhandle me and abused me (this can be checked by the CCTV at the exit gate of dealership where you can easily notice that he tried to slap me by inserting his hand through the window of my car). Sir is this the treatment a Maruti Suzuki customer who has 4 cars of Maruti Suzuki deserves? I can’t believe the treatment I received! This was just as we normally say in Hindi “Ek Toh Chori Upar se Seenazori”. I am seriously fed up and mentally harassed with the vehicle. A customer gets a new car to feel proud and to save his time and money by not visiting the dealership daily but its my bad luck that I received such a defective car manufactured by Maruti Suzuki wanting me to visit the dealership now and then for getting the faults repaired. Sometimes I think “Did I really bought a NEW CAR” ? Inspite of reporting all this matter to the Media and only due to my faith in Maruti Suzuki Company I wanted to bring all this first to your notice and I expect quick action from such a big Company. I even have an audio clipping of the General manager telling me to get the gearbox opened and I can send you the clipping if you demand it from me in the near future.

Kindly go through the above matter and I request you to please replace my defective Car with a new Car otherwise the results would be very different which these dealers can’t even dream off.

SANCHIT CHOPRA
159 RAMNEEK AVENUE
PATHANKOT BYPASS
JALANDHAR
PUNJAB- 144012
Mob. No.- [protected], [protected], [protected]

I was informed by Maruti salesman from libra Ludhiana at my home that zdi eartica has climate control. I bought the top model with exchange with desire vdi . Next day i come to know that the a.c is normal. My car is driven only for a day i.e 55km. Can company help me with service and provide climate control a.c fittings. I will like to pay the fitting charges happly . Or the Martin can take back car and pay back my money.

To, The General Manager, Maruti Udyog Ltd., Gudgaon. Subject: Engine Problem Respected sir, This is to inform you that, i have been using maruti car from last 20 years but this time totally unsatisfied with the last servicing of my car(Sx4 Zdi 2011 reg. no. UP 32 DR 5002), which has done only 24581 km and vehicle met up with the engine problem then on showing the vehicle on the other dealer service center, they said that the turbo of my car is blownup due to the application of non synthetic oil in my vehicle by "one up motors" i will be very greatful to you if you would please look up into the matter. Thanking You, Sukhpal singh syan c-21 sindhu nagar, kanpur road, Lucknow (U.P.)

Respected sir, Today i bought my swift dezire at indus motors kakanad showroom...iam a busineesman as my humble request the sales man came on this holiday and delivered our car we are honored him for his sincerity to came on the xmas day and do his work properly .but the car is not cleaned properly inside and opening part of the boot.dust all are there.this a new car...thats your responsibility to clean properly.please take a discipillinary action against it and make sure it. yours faithfully SREEKUMAR T.V THEVARKAD HOUSE, PUTHENVELIKARA P.O ERNAKULAM DIST.683594

Hi, I m priti Chatur, my car(swift zxi mh12 ke7471) was crshaed with a pole and bonnet was damaged. I had given my car to repair at service center at wagholi. what they did i dont know. but below are my list complaint 1) after continuous follow up they delivered car at around 8pm, and we could not see it properly. i requested them to deliver at day time but they refused to drop car at my place 2) At night too we obsered that bonate was not fitted properly, their is remarkable gap at one side, 3) bonate is not fitted properly, it is loose and on rough road it makes noice 4) scraches on bonate 5) vibration on road 6) suspension is not good 7) my earlier paint was with teflon coating. my brand new car Swift Zxi is now became a old one. I purched this car on this october 2013 that to full insurance 0% dep. I am very unhappy with all these episodes, I want to show my car to some expert. Please help me in getting feel of new car

Dear sir
I had bought maruti ertiga vdi on 5th july 2013 from kiran motors surat.they offerred.me 5000 discount from company side.i paid full amount to concerned person and he committed me to give cheques within a month of maruti suzuki ltd.after 5 months till date i did not recd my disckunt cheque from dealer.the sales person nitin always misfedbacks to me...so plz what should i do against this..this is clearly cheating by nitin..i ready wats app to mr sanjay but he did not respond regarding this.
Thanking you
Ashok agrawal
Gj05je1406
[protected]

RESPECTED SIR,
THIS TO INFORM YOU THAT I OWNER OF MENTION BEARING REGISTRATION NO. MY CAR HAD BEEN NOCKING PROBLEM AND BREAKDOWN MY CAR IS ALL READY STANDING IN YOUR SERVICE STATION IN PLACE OF NARAINA ( DELHI ) AND YOUR CO. SERVICE ADVISOR TOLD ME SIR YOUR CAR PARTS OF FUEL INJECTOR AND FUEL PUMP IS NOT WORKING YOU HAVE TO BEAR OF COST BECAUSE YOUR CAR DIESEL QUALITY ARE NOT GOOD I CARRY SOME MY CAR DIESEL FOR CHECKING QUALITY PURPOSE IN FILLING STATION AND IOC FILLING STATION CHANKYA PURI, DELHI
Mr. R.K. KHAN (Manager) CHECK THE DIESEL QUALITY AND TOLD ME SIR THE DIESEL GOOD QUALITY
KINDLY REQUESTED TO YOU PLEASE SOLVE MY PROBLEM I AM YOUR PRIVILAGE CUSTOMER IHAVE FIVE DZIRE AND TWO SWIFT CARS ALLREADY THERE ARE NO ANY PROBLEM FOR PRIVILAGE CARS

MY CAR NO. DL1Y D 6018 MODEL NOV. 2012, ONLY 2656 KM. RUNNING TILL DATE
IF ANY ENQUIRY MR. R.K. KHAN CONTACT NO.[protected], [protected]
REGARDS
ISHWAR PRASAD Mob. [protected], [protected]

Dear sir,

I took New Ertiga VXI CNG BSIV-R3RCCD100, Allotment No. 2204BRD05234. Engine No. 7016334, Chasis No. 192942. from Kataria Automobiles Pvt. Ltd. Baroda. at 14/12/2013.
It is attached with inbuilt CNG kit. Before taking this model i asked all information about CNG Kit and my biggest concern was can i get CNG filled in all gas station or not. Because few of my friends suggested that inbuilt CNG Kit model has some problem with CNG filling. So i asked to sales executive (DSE) Dhirendra Gohil and sales manager Manish Jadav can i get CNG filled all the station or not. But they assured me 100 percent that there will not be any problem. After there assuration only i took inbuilt CNG kit model. But after taking this i went to gas station and most of the gas station can not fill CNG in inbuilt CNG kit because of some technical issue of nozzle. They say if i get some changes done than only they can fill. And most of time i have to travel to baroda to ahmedabad and in highway there is more problem because they also can not fill CNG in inbuilt model.
Just at next day i took this problem to dealer and now they are not ready to listen. They say it is my problem and they can not do anything. Now when i talk to them for this issue they misbehave and do not talk or take my call. It is not even 24 hour i took this car and your dealer and sales man are not ready to talk.
I just want this issue to be solved so please do neccessary steps so that i do not have to take this issue to consumer court or have to run behind it. I got tired of dealer pathetic behaviour. I hope to get this issue solved as soon possible.

Sincerely,

Jigneshkumar V Shah.

Dear Service provider,

I had purchased Suzuki access 125 on dated 12/12/2011 because of only I had listen that Suzuki access 125 is very good in performance compared other moped.
From last two years I have been facing lot of problems,
1)starting of vehicle mainly in rainy and winter season.
2)Ignition switch
3)Air filter
I am doing regular service as per mentioned service periods at authorised centre even though faced such above problems at 21444 i.e before last service at 24000.
Today I have faced big sound during start of vehicle because od air filter & full assembly is burst. As I have information from service centre ILYAS SUZUKI pimplegurav pune 61, the cost is @rs 900 & it is costly to me.
I am doing regular service then why it is happened? It should not be.
How do we say that Suzuki Access125 is best? There should be enquiry on this failure & ask to service Centre, design centre, quality centre.
Problem should resolve by corrective & preventive action & I should get reimbursement. Very shameful that authorised centre is not capable to give answer of failure they are saying directly they don't know. How to believe?
Please resolve my Quires
Regards,
Atul jadhav
[protected]
Vehicle no:MH14DD2450

I am a defence person presently at Tezpur Assam. I brought my suzuki access 125 from kerala to Tezpur through Gati cargo.Due to bad transportation activities of gati cargo, my scooter is damaged extensively (even chasis bended, engine cracked) .I repair my scooter at NIKAMUL SUZUKI, Nikamul chairali, Tezpur assam.Near about 20, 000 /- of expenditure occured for its repair .My vehicle still running with lot of complaints(such as engine complaints, clutch complaints etc, , ) due to delear's bad/irresponsible repair activities.What can i do .I am totally desparate due to this enormous amount of money wastage, mental depression etc...One suggestion from my side is NEVER PURCHASE SUZUKI ACCESS 125 as HONDA vehicle is better than Suzuki.

Maruti Suzuki now days offering mega exchange offer on purchase of new vehicle, plus they are advertising saying that you will get 20000 thousand bonus exchange.So today i went to maruti showroom at Wardha, Maharashtra, with Maruti 800 to exchange with new one.they told me that its valuation is 25000 and you will get 20000 bonus on that. That means thay are not giving any bonus, thay are just cheating the customers.I will share my experience to all my friends and will ask them to nat purchase maruti vehicle.

Sir, I was looking for a true value omni 5 seater, on 10/12/2013I searched the web at Car trade.com and registered my cell no . Next day I got a call from Mr.Raghu a sales man at True value dealer Mandovi Motors at Vijayanagar Bangalore. He told me that they have very good true value omnis with them and asked me to visit them. As I went there on 1/12/2013 Mr.Raghu shoved me a Omni of 2009 make but it doesn't come under true value, then he shoved me a omni of 2005 make and explained that the vehicle has run only 37000 k single owner with excellent engine and very good condition and also it has a company fitted LPG kit. He said that this vehicle is equal to a true value. I bought the vehicle for 1.45laks Having a registration of KA 06 M 4181.After the payment they just washed the omni and delivered then I asked therm to do wheel alignment and balancing for which they charged me 1700 Rs.I took the vehicle, drove back to my home, on the way I found the car was dragging to left side, I went to an wheel alignment center and checked the oimni. They said no alignment or wheel balancing has done to the car, the nuts of suspension were very loose and would have felled in few days the steering box is leakin and need to be replaced quickly, and the cost of all could be around Rs.8000. I immediately called Mr.Raghu who said the omni doesn't come under any warranty and the vehicle is sold on as and where condition. Sir I wanted to buy an True value omni but the mandovi dealer made me to buy the other, I here by request you to ask the dealer to at least replace the steering box. I Like Maruthi suzuki vehicles but disappointed with this deal The company should strictly warn and instruct the true value dealers to sell only True value Vehicles at True Value centers.Thank you with regards