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Maruti Suzuki India
Maruti Suzuki India Ltd.
Customer satisfaction rating: 29%
Submit a Complaint
5655
COMPLAINTS
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Maruti Suzuki India Customer Care

Maruti Suzuki India Ltd.

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Address
1, Nelson Mandela Road, Vasant Kunj
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 11 4678 1000  [Head Office]
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+91 80 2212 7385  [Bangalore]
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+91 79 4003 6660  [Ahmedabad]
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+91 36 1234 0140  [Guwahati]
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+91 17 2278 0057  [Chandigarh]
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+91 80 4112 0018  [Bangalore]
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+91 36 1234 0850  [Guwahati]
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+91 17 2305 8077  [Chandigarh]
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+91 80 4112 0017  [Bangalore]
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+91 80 2212 7384  [Bangalore]
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+91 40 6672 9999  [Hyderabad]
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Fax:
Fax:
+91 11 4615 0275  [Head Office]
+91 11 4615 0276  [Head Office]

Additional info
Contact Details & Offices

Feedback

Kolkata

L&T Chamber, 4th Floor, 16th Camac Street, Kolkata 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex, Opp. Hotel Apsara, Circular Road, Lalpur, Ranchi
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262

Guwahati
403, Orion Towers, Christan Basti, Guwahati
Tel: +91 36 1234 0850, +91 36 1234 0140
Fax: +91 36 1273 4308

Indore
3rd Floor, Commerce House, 7 Race Course Road, Indore 452001
Tel: +91 73 1406 9382, +91 73 1406 9481
Fax: +91 73 1406 9382

Chandigarh
SCO-39-40, Sector 8-C, Madhya Marg, Chandigarh 160018
Tel: +91 17 2278 0057, +91 17 2305 8077
Fax: +91 17 2254 8234, +91 17 2254 8234

New Delhi
1, Nelson Mandela Road, Vasant Kunj, New Delhi 110070
Tel: +91 11 4678 1000
Fax: +91 11 4615 0275, +91 11 4615 0276, +91 11 4615 0291

Lucknow
B-1, Pick Up Bhawan (Ground Floor), Vibhuti Khand, Gomti Nagar, Lucknow 226010
Tel: +91 52 2272 0931, +91 52 2272 0934, +91 52 2272 1145
Fax: +91 52 2272 0931, +91 52 2272 0934

Jaipur
7th Floor, Pooja Towers 3, Gopalpura Byepass, Tonk Road, Jaipur 302018
Tel: +91 14 1511 8006, +91 14 1511 8007
Fax: +91 14 1511 8005

Chennai
7th Floor, Capital Towers, 180, Kodambakkam High Road, Nungambakkam, Chennai 600034
Tel: +91 44 2823 3051, +91 44 2823 3053
Fax: +91 44 2824 2059

Bangalore
202, 2nd Floor, Embassy Classic, Vittal Mallya Road, Bangalore 560001
Tel: +91 80 4112 0017, +91 80 4112 0018, +91 80 2212 7384, +91 80 2212 7385
Fax: +91 80 2248 4841

Cochin
2nd floor, Tutus Tower, NH-47 Byepass Padivattom, Cochin 682024
Tel: +91 48 4408 8400
Fax: +91 48 4233 3670

Hyderabad
Mahavir Chambers, Door No. 3-6-363 & 3-6-1/1 Chamber Bearing No. 101 & 102, 1st Floor, Liberty Square Stanza, Himayatnagar, Hyderabad 500029
Tel: +91 40 6672 9999
Fax: +91 40 6625 0102

Mumbai
602, Madhava Building, Bandra Kurla Complex, Bandra (East), Mumbai 400051
Tel: +91 22 2659 0478
Fax: +91 22 2659 0285

Pune
7th Floor, North Block, Sacred World, Wanowarie, Pune 411040
Tel: +91 20 2685 6041
Fax: +91 20 2685 6036, +91 20 2685 6040

Ahmedabad
211, Iskon Mall, Above Star India Bazaar, Satellite Road, Ahmedabad 380015
Tel: +91 79 4003 6660
Fax: +91 79 4003 6671

Plants
Gurgaon
Old Palam Gurgaon Road, Gurgaon 122015
Tel: +91 12 4234 6721
Fax: +91 12 4234 1304

Manesar
Plot no.1, Phase 3A, IMT Manesar, Gurgaon 122051
Tel: +91 12 4234 1304

View More Information...

Customer satisfaction rating
29%
Complaints
5655
Pending
0
Resolved
1657
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So far so good - The company responded to our notifications and is working on resolving complaints.

Maruti Suzuki India related photos (1694)

Maruti Suzuki India Complaints & Reviews

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[Resolved]

 Dr Mrs Indra Handa
This is to bring to your kind attention that on March 28 I asked the Maruti Dealer in your show room at Kurukshetra for a 2008 model Zen Estillo and were shown one. I made full payment for the car and got the delivery of Zen Estilo VXi superior white car on March 28, 2008 from your showroom at Kurukshetra.

Later on from the date of manufacture on the Tyres and enquiry from your office I found that I was given Model of September, 2007. I was surprised and shocked as I could not believe that a thing like this can happen in a company of high repute such as Maruti. I believe that if a model of previous year is being sold to the customer, it is brought to the knowledge of the customer and his/her consent is taken.

This has affected me psychologically and given me mental agony instead of any excitement and happiness. I have not driven the car except filling the petrol tank to the brim. It is parked in my covered garage.
I request you to replace the car by 2008 model and necessary action must be taken immediately.
I am pursuing the matter with General Manager, Karnal Motors Pvt.Ltd. Kurukshetra with no result so far.
Complaint marked as Resolved Aug 14, 2020
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    Maruti Udyog, Suzuki Swift Zxi — Disc Brakes Malfunction due to manufacturing defect [Resolved]

     JEON JOBAI.J
    Hope every Maruthi Customer sees this...

    My dear friends,


    After my service in the Gulf...
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    Maruti - Suzuki Auto Card — Not able to use Auto points !!!!! [Resolved]

     V. Arulsivarasan
    Hai Gentleman..

    I am Maruti-Suzuki Auto Card holder. Credit Card number: [protected]. I got this Auto...
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    [Resolved]

     SATISH GANGAL
    TO MANAGER
    MARUTI UDYOG

    SUB CUSTOMER SUFFERING DUE TO LAGGING IN SERVICE
    DEAR SIR,
    ALTO MODEL RF CHS NO 665788 REG NO. MHO2AQ1756

    I UNDER SIGNED IS OWNER OF ALTO CAR MHO2-AQ 1756
    CAR BEING SERVICE AS PER SERVICE ADVICE OF MARUYTI
    FROM MARUTI SERVICE CENTRE ( SAI SERVICE PAREL MUMBAI)
    PAID SERVICE
    CAR IS SERVICED ON 11/3/08 AT SAI SERVICE LOWER PAREL(W)
    AT THAT TIME MILAGE READING WAS 8840

    ON 30 /3/08 WHILE GOING TO POONA WHILE RUNNING, CAR STOPPED.
    AT SION STATION AREA . I COULD NOT UNDER STAND PROBLEM
    WITH DHAKKA SRART CAR HAS STERTED & AGAIN AT VASHI BRIDGE
    CAR STOPPED WHILE RUNNING.I TOOK THE CAR AT SIDE &FOUND
    THAT IT IS VERY HOT. OBSERVED THAT COOLENT WAS NOT THERE
    ALLOWED CAR TO COOL FOR 2 HRS, POUR COOLENT OF H.P &.CAR
    HAS STARTED DECIDED TO SHOW THIS TO NEAREST MARUTI SERVICE STATION
    HOLTED CAR AT TURBHE S.K.WHEELS PVT LTD;.BEING SUNDAY NON OF
    SERVICE PERSONAL AVAILABLE AT THIS POINT.REQUESTED SECURITY &
    LEFT THE CAR AT S.K. WHEELS

    IT HAS BEEN OBSERVED THAT PROBLEM IS OF OVER HEATING
    ASKED S.K. WHEELS TO DO THE NEEDFUL CONSULTATION WITH
    SAISERVICE . S.K. WHEELS HAS QUORED APPROX RS 6000
    AS COMPONENTS REPLACEMENT & LABOUR CHARGES

    NOW QUESTION ARISES WHY I SHOULD SUFFER FOR THIS BURDEN
    OFRS. 6000 THOUGH CAR IS SERVICE RECENTLY?

    THIS IS FOR YOUR INFORMATION

    SERVICE MIALAGE ON 11/3/08 8840 11/3/2008 SAI SERVICE STATION LOWER PAREL
    SERVICE MILAGE ON 1/4/08 8905 1/4/2008 S.K. WNEELS PVT LTD

    MY LOSS

    I HAVE TO MAKE ARRANGEMENT OF ANOTHER CAR TO REACH POONA
    INCONVIANCE & HANGING ON ROAD FOR 2 HRS WITH OLD LADY WITH TENSION
    EXTRA EXPANCES OF TRANSPORTATION( MUMBAI TO POONA & BACK)
    WASTE OF MY DAY (1/4/08 ) TO APPROACH S.K. WHEELS & TO HAND OVER
    KEYS

    REQUEST TO MATUTI UDYOG / SAI SERVICE LOWER PAREL
    ABOVE CHARGES (OF BURDEN AFTER SERVICE) SHOULD BE WIPE OFF
    OR TAKEN CARE OFF

    RESPECTIVE AUTHORITIES SHOULD HAVE SOME CHECK ON
    NUMBER OF SERVICES DONE IN A DAY
    SO AS TO IMPROVE QUALITY OF SERVICE
    MONITERING CHECK LIST OF SERVICE NORMS
    REQUEST TO LOOK IN TO MATTER & SORT OUT PROBLEM
    AWAITTING YOUR EARLY ACTION PRIOR TO DELIVARY OF CAR FROM S.K.WHEELS

    REGARDS

    SATISH GANGAL
    [protected]
    Complaint marked as Resolved Aug 14, 2020
    Dent notice on body of the car . appeas Mfg Defects
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      [Resolved]

       abilash v.k
      I booked a MARUTI SUZUKI SWIFT ON feb 07 2007 and i was told the car would be delivered on 13 march 2008. Due to transportation problem i didnt get my car on the said date.Then mahesh the representative of the company came to me and apologised saying there was a problem in the transportation and wrote a letter saying would be delivering the car on 05 april 2008.And now when i check wat happened to the car he says i wont be getting what ever colour ive booked and says there is lot of demand for car of my colour then why should maruti have such people who cannot keep up to their word and im really embarassed by this and i would ask maruti to get back to me regarding this.CAR WAS BOOKED IN KALYANI MOTORS IN MYSORE ROAD BANGALORE.THE PERSON WHO TOOK THE BOOKING WAS MR MAHESH THE AREA MANAGER.
      Complaint marked as Resolved Aug 14, 2020
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        [Resolved]

         Deepesh Jain
        Reminder - One

        Till date no action has been taken neither by Maruti Suzuki India Ltd. nor by his authorised dealer.


        I, Deepesh Jain have purchased a new “Maruti Alto LX “on date 17.01.2008 through Your Authorized Dealer M/s Pagariya Auto, Jalna Road, Aurangabad. After running 1103 kilometers, the vehicle was given to the same dealer for First Free Servicing in a very good condition i.e. Free from even any minor dent, scratches and in the evening, when I came to M/s Pagariya Auto for getting the delivery of vehicle, I saw a dent on both the doors of RH side of the vehicle just above the door handle lock. Immediately I complained the concerned authorities about the same, initially they refused to accept their mistake (firstly, concerned mechanics forcibly refused to accept their mistake but I then insist that I am owner of the vehicle, who daily clean & drive the vehicle, if there were these dents, which should be in my knowledge and lastly they have accepted their mistake and said that these dents may have come during the servicing) and assured that they will got it repaired on 11.02.2008

        On date 11.02.2008 I have given my vehicle for dent repairing and got the delivery next day on date 12.02.2008 The denting & painting work is not acceptable to me because the denting & painting work is clearly visible on the vehicle even the dents are also shining on the vehicle as I had already done Teflon coating on the vehicle from Market, spending Rs.3500/- . Now I have to do Teflon coating again because of aesthetic point of view.

        Now, I want from M/s Maruti Suzuki India Ltd. to either replace the doors and do the Teflon coating free of cost or give me compensation of Rs.50000/- because why I should accept the denting, painting work & cost of re-Teflon coating, when there is negligence in servicing wok of your authorized dealer M/s Pagariya Auto, Aurangabad.

        As I know that M/s Maruti Suzuki India Ltd. is a largest car manufacturer in India and having very good reputation in customer service, this is the only reason to become a Maruti Car Owner.

        So, you are requested to take the necessary action at the earliest possible & hope I will get the justice.


        Deepesh Jain
        Cell No.[protected]
        Complaint marked as Resolved Aug 14, 2020
        Dear Concern

        i have bought a maruti swift LXi in march 22, 2009 from competent gaziabad in the name of sonia sharma .still we haven`t got the RC of the car coz of that i could not move out of station . i have remind so many times but no action has been taken by mr. negi & Surender (sale boy).its hard to accept that after calling customer care of maruti suzuki told this will rectify in 72 hours & given complain no.complain no. is
        [protected].now its almost 9 months passed away with out RC .take this complain in serious manner otherwise i will go to consumer court. my car no. is DL2C K 3799
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          [Resolved]

           Dr. Bimal Kumar Pandit
          To
          The Chief General Manager (Service)
          MARUTI UDYOG LIMITED
          Palam Guragan Road,
          Gurgaon – 122015.
          Dear Sir,
          I am sorry to inform you that I have not been getting any warranty service during warranty period by Mohan Motor Udyog, kolkata, from where I purchased my ALTO LXI car, model RF LXI, chassis no 767622, engine no. 3322041, reg. no. WB24C8716, delivered on 26.09.2006.
          On 5.10.07 suddenly switch assy combination, part no.37400M76F20, became out of order; compelling me to consult nearest Maruti authorized service Centre, Gopal Auto Service Centre, Kalyani, Nadia. The Gopal Auto Service Centre consulted with Mohan Motor Udyog (Mr. Pradip Sarker) over telephone in my presence and they agreed to supply the spare parts at free of cost if replaced by Gopal Auto Service Centre, Kalyani, Nadia. With that prior consent Gopal Auto Service Centre, Kalyani, Nadia, replaced the above switch on 5.10.07, invoice no 542057, job no. 0015357, mileage 23, 601 kilometers.
          Unfortunately Mohan Motor Udyog is refusing to supply the above replaced parts to Gopal Auto Service Centre and hence Gopal Auto Service Centre demanding charges for that replacement.
          Mr. Biplab Roy, works manager of Mohan Motor Udyog, while talking over pone behaves very rudely and refused to replace the above parts. I was obviously insulted. This has created much inconvenience and harassment to me.
          I am requesting you to look into the matter and take necessary steps as early as possible so that I get the above replaced parts as free of cost.
          I am also requesting you to take necessary action against above mentioned rude and inappropriate behavior of your staff.
          Hope, considering the gravity, your action would be prompt at your earliest convenience.
          Thanking you.



          Dr. Bimal Kumar Pandit.
          Email: [protected]@yahoo.co.in
          Mobile: [protected]; [protected].
          Complaint marked as Resolved Aug 14, 2020
          Hello Sir

          I am a maruti alto owner since may 2007, but some how i lost both my keys and i reqested for new keys at your authorised Dealer M/s Hisar Automobile, Hisar ( Haryana) They confirm it will cost you Rs 1053/- for a set two keys in total and will recieve the keys in next seven days. I handed over my car to the Showroom Manager Mr Malik ([protected]) as all my discussion are with him only.

          After six days i recieve the call from Store supervisor Mr Chawla that your keys have come, now pls come and collect see it. i asked him how long will it take to get the keys ready, he informed that our computer which install the keys hev gone somewhere out and will come in next three days and additional you have to pay Rs 2500/- and computer key installation Charges to the company which is as per company norms. I argue why the same was not told to me earlier, they asked me to talk to Mr Malik, the showroom Manger, he told this you have to pay at any cost we dont have any other option, if have not told, you should asked is ther any computer instalalation charges, whevever i have confirmed you that there is no labour charges. Now you have to pay this money, thereafter further argument and negoatiations they areed to istall the keys for Rs 1500/-.

          I agreed as i dont have any other option. I have been stuck at their hand very badly. Now next day when i went to collect my car. I recieved a bill of Rs 1500 as labour charges and Rs 2106 as keys charges, when i confirmed what is this they told if two keys are there charges are 1053*2, still this is a company charges, if have to get your car repaired have to pay rset is your call.

          When i tried to confirm Mr Malik, his behaviour was so rude and untolrable that if you want your car have to pay money.

          Pls suggest if this is service commitment and service level we take with maruti then i am sorry it very pathatic. The level of harrasment and mental agony done by Mr Malik which i faced for last three days was like hell for me.

          I had a normal experience with my previous car and new one till now. But now after such a incident i have made my mind o change my car and had also asked my circle and friend to dont go for maruti as two of my colleague want to buy a new car.

          As being an Indian this is my moral responsibility to bring to your notice as why Maruti an Indian Compnay is loosing its market share to Hyundai.

          One of an degrated and dissatified of many ex-maruti user.

          Regards
          Ajay Garg
          Vodafone Essar
          [protected]
          respected sir,
          i gaurav jayanti doshi is a stong believer in maruti suzuki brand value.our family is owning different different models of this company since it was launched somewhere in 1980"s.i my self booked a swift dzire vdi white colour at 15th january with a local dealer in indore (m.p) naming patel motors as i was convinced by an executive there naming anil singhai that it would be launched somewhere in march end.so i booked it with an amount of 50000 of which receipt no is 23894 dating 15/01/2008 drawn on canara bank cheque of which no.is 113041in favour of patel motors.so when the car was launched on 29 th march i went there and i was told that u will receive ur vehicle within a month i was bit surprised by there answer as i was promised that i will receive the car as soon as it was available in the showroom as i was "this i feel" amongst the earliest person booking the car as at that time not even the name of the car was known by anyone and i got the receipt of my booking by the name of swift sedan nd even the pice of the vehicle.but till date i have not been given the right information when can i get my vehicle nd people who have booked it after me r driving the vehicle .i m feeling like i have been cheated so please look into this matter nd arrange a vehicle for me.
          yors faithfully
          gaurav jayanti doshi
          Respected Sir/Madam,

          I am Ramnik Singh Kang from Pehowa Haryana. Sir/ Madam I purchase my new MARUTI ALTO car from your authorised dealer in kaithal in Haryana. This car is on my Brother-in-law’s name Kawaljeet Singh, My car Reg. No. is – HR 99 AW TP –7875. My purchasing Date is 18 Feb 2008. Sir, now I have Job in punjab in Nawanshehr .
          Some days ago my car’s A.C cut off the cooling system, I check my car from the dealer at Nawanshehr, he dignosed the problem. The service manager is very nice man; he told me ur A.C Compressor oil is leak from the back plate of the A.C.
          My cars A.C Compressor is manufactured by the SANDOM Company.
          When he make the contact with the company nobody give us satisfaction . I personaly called to..
          Mr. Yadav D.G.M his Mob No. is[protected]
          Mr. Sanjeev Kumar his Mob. No. is[protected]
          Mr. Som Nath Lamba his Mob. No. is[protected]

          Esteemed, please Help me I feel very helpless because no body give me proper response. Dear, I purchase new car I have warranty as well as extended warranty also.
          Thankyou
          Yurs Truly,

          Ramnik Singh Kang
          Ward No. 10 Guru Nank Nagar,
          Garhshankar.
          M. No.[protected] /[protected]
          Dear Customer care
          Maruti Udyog Limited
          Gurgaon
          Dear Sir,
          I have purchaged an Alto 2008 LXI model on 7.7.2008 from your dealer KTL PVT LTD KANPUR. When Oil consumption of Engine increased I send the car to Tanya automobil, 90, Nauchandi Ground Meerut. They opended the engine of the car and suggested for overhauling of the engine.They have given an estimate of Rs 8500=00 in which I have been told to pay Rs7500.
          I am already shocked to find myself in this position and repenting the day when I decided to purchase a Maruti car. I strongly oppose to pay even a penny for no fault of mine. I request kindly look into the quality of the engine installed in my car and get it set right without any cost to me


          Thanks
          Mrs Nirmala Srivastav

          [protected]
          [protected]
          Owner car No UP-78/BQ 0835
          Engine NO: DN 3528868
          Cheses n0.[protected]
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            [Resolved]

             Patruni Siva Prasad
            I've purchased a new maruti Alto car from SB Motor Corporation, Rajahmundry (AP State), on 23/02/2008. Quote was submitted based on Ex-showroom price for Rs 295118/- but invoice was submitted for Rs 282516/-. No proper reason was explained when enquired about the reason.

            Also Rs 8786/- towards I year premium , was told as company offer which will be discounted from the total price , but after finding the facts , it was noticed that I've paid from my pocket.

            Request you to do the justice to the customer.

            My mobile no.[protected].
            Complaint marked as Resolved Aug 13, 2020
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              [Resolved]

               Lt Co Sundeep B Chetty
              Dear Sir,

              My wife booked a Wagon R Duo (LXi) on 06 Jan 08, with M/S Fortpoint Automotive Pvt Ltd., Ghodbunder road, Thane (W) (Tele[protected], paying a cash advance of Rs.25,000/-. The invoiced price (on Road) promised to us was about Rs.4,41,000/-.

              In addition we also traded in our Maruti 800 with True Value at a cost of Rs.70,000/- (including Rs.15,000/- loyalty bonus). There was also a cash discount of Rs.5000/- which was to be passed on to us.

              We opted for finance from ICICI and an amount of Rs.2,90,000/- was disbursed to the dealer by end of jan 08. The total payment now with the dealer was Rs. 3,90,000/-. The balance now payable to the dealer was only Rs.51,000/- (approximately) payable at the time of final delivery and billing.

              Then we were intimated that there was an inordinate delay in delivery of vehicle from Maruti owing to some short fall in LPG kits, or the likes. The dealer reps kept silent on the issue and did not interact with us in any manner, until mid feb when we got after them for some positive response.

              Now, when we were asked to take delivery of the veh in first week of march, we were told that the veh had not been sent for registration for want of balance payment. This had not been intimated to us when we submitted all relevant documents to the dealer. Lust a case of lethargy on part of the dealer.

              The final amount to be billed had surprisingly increased to Rs.4,44,000/- odd, a good three thousand more. On being questioned the dealer rep informed us about rate increase by Maruti which had been passed on to us. On the other hand, as of date when the vehicle has not been finally billed, Maruti has also cut costs on account excise duty concessions, which apparently has not been passed on to us by the dealer.

              Now, the dealer is sitting on virtually Rs. 4 Lacs of our money without paying any interest, has not delivered us the vehicle and is not passing on any benefits to us whatsoever. Effectively, he is cheating us blatantly.

              In the light of the above, I seek advise in the matter as to how do I get my entitlement, and some clarity on my rights as a consumer. Thanking you,

              Yours sincerely, Sundeep Chetty (Mob [protected])
              Complaint marked as Resolved Aug 13, 2020
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                Maruti True Value — HARRASMENT AND CHEATING BY SANDEEP MALIK ,GM TRUE VALUE [Resolved]

                 Ankit Verma
                Hi,

                This is to bring the unexpected and unbelievable behaviour ,attitude of a person who is working at the...
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                Maruti Udyog Ltd — Baleno car [Resolved]

                 Dr.Rebi George
                I have a Baleno car which has run omly 20000 KM. I have been complaining about the bad performance of the car ever since I...
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                [Resolved]

                 akhilesh srivastava
                I have Maruti Suzuki Auto Care no.[protected] and having more than 2000 auto points. Therefore I was invited to take part in slogan contest. On 02.02.2008 I have been advised by phone from the company on my mobile no.[protected] about my wining the contest. But till I could not get any prize. Please let me know the person to whom I should be contacted and what formalities are to be completed from my end.

                I will be grateful if the needful be done at an early course.

                Akhilesh Srivastava
                Complaint marked as Resolved Aug 13, 2020
                Still on 04.03.2008 I am unable to anything from the company.



                akhilesh srivastava
                Still on 25.04.2008 reply of my letter dated 21.02.2008 is awaited. Please inform me at the earliest.


                Akhilesh
                Still on 05.05.2008 my earlier letter are not attended by the company.

                Akhilesh Srivastava
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                  Maruti Suzuki — Default in a new vehicle [Resolved]

                   Anurag Sharma
                  Hi,
                  I took a new Alto car from Maruti Suzuki, Rohan Motors Faridabad. On the very next day, i reported some knocking...
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                  [Resolved]

                   A Satish Kumar
                  Myself - A Satish Kumar and my friend have taken the delivery of new cars(Alto) on Dec 28th'2007.It is been close to 2 months, till there has been no response from the dealer end for completing the registration of the vehicle. Varun Motors acted very smartly in taking the registration amount before hand itself, but till now there has been no proper response from them in regard to the registration process of the new vehicles.

                  1 week back I had to pay a fine of Rs.100 towards driving the vehicle without any registration.

                  Just these people are worried more abt getting sales leads and how to convert them into money for Varun but they are not at all bothered about offering Good customer service.

                  Maruti's services as such are very pathetic, apart from that Dealers like Varun Motors are bringing down the Name of 'Maruti' by offering such poor response and service.
                  Complaint marked as Resolved Aug 13, 2020

                  Maruti /Alto/Varun Motors /Hyderabad — Faulty car delivered

                  I purchased Maruti-Alto car yesterday from Varun motors, Hyder nagar, Hyderabad. today i got call from delaer that i need to change my fuel tube. on asking they said that they receiive mail from maruti to change fuel pipe. When i asked them to send me a fax copy then i was surprised to see that there was notification from maruti to not to seold any vechile and despite of this they sold to me.

                  There was a notificartion from maruti to all sales delaer for not to sale vehile as there are qualit"y issues in alto car.

                  I want new car instead of faulty vehile . kindly help me out
                  dear sirs
                  Sub: Requirement of front and back bumpers for WagonR

                  Today a 1000 am i tried to contact the your company and I asked for the rate and availability of the above part.(front and back bumpers for WagonR)

                  I was connected to the insurance department. She was telling me how I came there and when I asked her to connect back to reception she said she cant do it and asked me to ring back again.

                  I called again and I asked for the sales department. when I repeated the request I was told I should contact the spares department and I was asked to ring again.

                  I did that and went to spares department and I contacted mr.Prem kumar and when I put my request for the rate of front and back bumpers for WagonR. I am told I whould contact the service department for the rate.

                  I asked him how he can ask me to go to the service department for the cost of a spare, he says that is the procedure and he will not know the rate.

                  I have had many a complaint earlier when I came for service and this time it was the limit of my tolerance..

                  I am sure you read this and if you take corrective action it is o.k. otherwise I will think Varun Motors is yet another company I am dealing with.

                  Regards
                  m.s.sastru
                  HAve you got issue resolved ? I feels it will not resolve untill you yourself will not work hard to resolve it...nobody cares about these blogs/complaints...
                  i am plan to purchase new car so pls
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                  hi im himesh
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                    [Resolved]

                     Dipanker
                    Dear Sir,
                    [protected]
                    Service Complaint:
                    [protected]
                    I am a happy customer of Maruti (I won Swift Vxi - 2006 model/14990 Km) and appeciates the great value of the company to satisfy its customers.

                    I gave my car for service on 05/Feb/08 to ABT Maruti Guindy. Surprisingly, the vehicle has been serviced with the following ill results:
                    - No pickup [87 BHP car runs like a maruti 800 :(]
                    - The entire car vibrates with jerks when i try to accelerate (in any gear)
                    - Engine sound like a 1960 old truck engine when the vehicle is in on & static condition.

                    I gave a VERY good condition car for service (4th paid service) on 5th Feb and amazingly I have been returned a damaged car that I would like to disown.

                    I have already submitted a complaint and I understand that the dealer cum service station will try to fix the issue. In case there is no response from the dealer you can expect mails running to many higher officials.

                    My intent of this letter is to convey my "true value" feedback to Maruti so that they can try stopping the brand damage caused due to service personals in the supply chain.

                    Regards,
                    Dipanker
                    [protected]


                    Job Card No - JCO7030257
                    Complaint marked as Resolved Aug 13, 2020
                    Dear Sir,
                    [protected]
                    Service Complaint:
                    [protected]--------

                    I gave my maruti 800 car (HR 29 K 5961) for service on 01/March/08 to Royal Motors at Faridabad. Surprisingly, the vehicle has been serviced with the following ill results:
                    - No pickup, (pick was good before service)
                    - Horn is not blowing (Both speaker was in good condition before service)
                    - Sony Stearo is not working (Working fine before service)
                    - Clatch is not working fine.

                    I gave my car in very good condition for service amazingly I have been returned a damaged car that I would like to disown.

                    I have already submitted a complaint and I understand that the dealer cum service station will try to fix the issue. In case there is no response from the dealer you can expect mails running to many higher officials.

                    I have paid worth Rs 1703 for service but condition of my car is worth than before.

                    My intent of this letter is to convey my "true value" feedback to Maruti so that they can try stopping the brand damage caused due to service personals in the supply chain.

                    Regards,
                    Bhanu Pratap Singh dogra
                    [protected]
                    Dear Sir,

                    service complaint,

                    I am to draw your kind attention that i purchased a new car alt lxi vehicle no.TN 22 BE 0995 on 30-03-09 in the show room of POPULAR VEHICLES & SERVICES LTD anna nagar .After one month i left my vehicle to service in same show room on 07-05-09 at 12pm and next day they made a call to me and they told your car met an accident, two scratches happened in your car we will rectify like that they told and I went there I saw the doors r crushed by huge bumps on right side two door (rear and front) and I met customer care manager he asked sorry for that incident and he told that we will give same originality by changing new doors like that they gave acknowledgment to me, but after 4 days they inform that your car servicing as been finished now you can take delivery on[protected] but i saw door that is not satisfied me, small bumps in there, its look like a old car, I can’t get the originality, why I am worrying means I purchased before one month only.


                    My intent of this letter is to convey my "true value" feedback to Maruti so that they can try stopping the brand damage caused due to service personals in the supply chain.

                    Thanks!
                    Martinalexander.S
                    [protected]
                    I am a owner of Maruti Suzuki SX4 ZXI model purchased the car on Jan 2008 but from day one I am facing the front suspension & Strg noise in the car. The car is given for service atleast 15 times but the complain remains as it was.
                    dear sir,

                    i m using sx4 zxi jan 2008 model,
                    since one or new problem is coming
                    my 1st tyre got changed in the first month,
                    there after i have to visit the workshop for at least 8-10 times for a noise of belt
                    then in mid july i faced the problem of the other tyre nd i have to pay arond 2300bugs
                    after that the other three tyres now its the time to pay 10000 rs.

                    this is not the last compain yeterday my car got overheated nd i visited to bagga link nd those person were like u take this car to meerut as the last service was done from RAJ SNEH as from where u had ur previous service thse person will only help u.

                    i will strongly recommend everyone not to BUY MARUTI SUZUKI SX4 at any cost.

                    thanking you
                    ankit jain
                    dl7ch3339
                    [protected]
                    [protected]
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                      [Resolved]

                       ajeet kumar
                      sir
                      its humiliating to use any maruti product due to its after sell service.i was not able to use my maruti in my own marriage ceromony.my car no BR-1AE 4315[Maruti swift} is still in vau service station in patna since 20th of january.staff of this centre are irresponsible and .inspite of my humble request to deliver my vehicle before marriage they have taken it as joke. today i m really a matter of joke.can u help me so that i can take my car to my home and sell it .really after this i m looking for another car whose service is better than maruti
                      Complaint marked as Resolved Aug 13, 2020
                      Dear sir
                      Five days before i visited your service center krishna motors at balaganj lucknow for my maruti suzuki zen estilo for general service when his mechanic cheq my car he told me there is some work of front wheel bearing and clutch i tell him to do all work i submit my vehcile 11 o clock he return my vehcile 7 pm in evening but the problem of front wheel is consistance occur so this type of service you provide ??????
                      very bad service
                      very bad service proveided by maruti's service center
                      i am not setisfied with the maruti service center
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                      Dear sir I have been a loyal customer of Maruti from last many years but now i m very disappointed with the services rendered by your service center Recently on 25 march 2015 I purchased a new wegon R VXI model from Dev moters Aligarh UP and unfortunately after some days my car got damaged by hailstones in Vrindawan in which the front glass and Bonut got damaged Next day I call Dev moters and explain my problem they send maruti representative to my resident and after verification he take the car to work shop on 8 april 2015 and promise to deliver on 17 april 2015 in perfect condition but they dont fulfill their commitment upto 21 april 2015 and daily make a new excuse and demand some more days for delivery But today I m got shocked by seeking the condition of my car It is parked on the roof of the workshop without any care in the very bad condition and it seems to be untouched as it is on 8 april 2015 as i know that it is the company norm to service the car in 24 hour but it takes more than 13 days for the very easy process of replacement of the damaged parts of the car It is very disappointing that your service centers are not fulfill the company norms and make the customers disappointed It is my kind request to take some action against my complain I m waiting for your response and hope the best form your side towards my complain Thank you Regards Navneet
                      This is regarding service issue. As your best service station is 75 Km away from my town Datia and before handing over car to Prem motors Gwalior I told them that the car combination switch is burning whenever I am using dipper but they told it will be ractified and admit car @10am. But in evening 17:00 I received call that car service done but combination switch is not available so come after 15 days and pay all service charges and paid service cost of rs 3619/-.
                      Two months back only service was done but your dealer Prem Motors Gwalior again did nothing and taken 3619 without any cause and my main problem remains with my car.I again took risk and drove car in night for 75km without dipper and indicator.
                      I am feeling this is the major service lapse from Maruti side as non availability of part communication could have been done earlier.
                      Need a satisfactory revert from your side.
                      INVOICE No BR15000765
                      Dr A P MISHRA
                      MP32 C 0238
                      [protected]
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                        [Resolved]

                         Chetan Raghav
                        "Meine apni Mehnat ki kamai Maruti mein Gawai, Maruti Ghar aai aur sath mein 100 DARD/PARESHANI LAYI....!!!!!!

                        I own a ALTO VXi 1.1L make Mar'04(Single Owner) till now it has run 58000 Kms only. My car is having Problem of Engine oil mixing with Coolent. I took my car for this problem to Rana Motors, Okhla. They told me that it is a Engine Head probelm and It can't be corrected I'll have to get the Engine Head replaced which cost around 22 k(Approx.). And they have also admitted that it is a manufacturing defect. If it is a manufacturing defect than Compnay should replace it FOC. Why I have to pay for something which I have taken proper care of. Last month I have put up my Querie on Maruti Website and next vary day I recieved a call from Rana Motors saying that you give all the prevoius invoice(record) of your vehicle repair then we will see what we can do(Whether the Vehicle has been repaired for Head earlier or not). Which means I have to take few days leave from my job and then ask Dealers for old Invoices. That's not possible for me...maruti must do this excesice itself...its not my Job.
                        This means that ki "Meine apni Mehnat ki kamai Maruti mein Gawai, Maruti Ghar aai aur sath mein 100 DARD/PARESHANI LAYI....!!!!!!
                        Complaint marked as Resolved Aug 13, 2020
                        Hii
                        My name is Rejith Kumar .I own a Swift Diesel on last April from Hercules Allappuzha Branch. I have raised some complaints against my vehicle but till now got any response from your side. First complaint was a water leak from somewhere in front and it goes to fill water inside vehicle…I felt so irritated because of this. that was for around 5 months and that time was raining season also so that I removed all cloths inside vehicle including platform Cloth from front part ,later they found that there was a hole in front glass beading, now its rectified. Please do some Quality check before dispatching otherwise customer will have to suffer all these issues.
                        Second major complaint is Wheel alignment.3,4 times I have done alignment and I changed 2 tyres because of depreciation its in front left side .now also vehicle having a left side pulling I don’t know what to do . Please do some other solution if its because of any major issue. My right hand also paining while driving. It would be thankful if you could do some thing .
                        hii my name is rajendra purohit . i owen a swift diesel iam satisfied my vehicle and audi motors sales and service team. they are very carefull for vehicle service and good responceble for owner. my car give 27kmpl on highway and 22kmpl in city driving condition.
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                          [Resolved]

                           kapil bindal
                          My self kapil Bindal, working in Maruti udyog ltd, I belongs to Naraingarh ( Ambala), My parents are staying in Naraingarh . My father has been registered complaint of land line connection which has not been working since last 15 days, BSNL office ,Naraingarh logged the complaint , but no action has taken from their side , We are suffering alot due to poor response of BSNL office . Pls do the needful earliest possible.
                          Father Name : Sh. Brij Bhushan Gupta
                          Land Line No.:[protected]
                          Naraingarh (Ambala),Haryana
                          Complaint marked as Resolved Aug 13, 2020
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