Maruti Suzuki India Complaints & Reviews

To

The Customer care officer

Maruti Suzuki India .





Dear Sir,

M Joy Julius....my car wagaon r meet with an accident on 5th october...i hve giving my car in insurance clain in reliable industries unit 2...itzz all most 2 month but my car is not completed. dear sir i want my car back in 2 days. the shownroom mangers are not saying anythng about it...the parts are not avialiable...i would take legal action againt the maruti company. my caris in reliable industries unit 2. Dhanbad, Jharkhand. plzz see 2 it urgently.

car no- JH 10 AB 1728
my mobile no- [protected]

I recived a job offer mail from this mail ID : "Maruti Suzuki HR" <[protected]@isep.ipp.pt>. As i come to know these type of froud job offer mails recived many people .Please do check and avoid inconvenience to job seekers.

MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
Email: [[protected]@marutisuzukijobs.co.in]
Tel: +91-[protected] (10:00 AM TO 5:30 PM)

Regards,
Mr. Aiko Hiroko
Tel: +91-[protected]
Email: [[protected]@marutisuzukijobs.co.in]
HRD -direct recruitment office
MARUTI SUZUKI INDIA LTD (MSIL)

We went for my first service of Access 125 to the authorised service centre Rhea Suzuki, Near Johnson and Johnson, Mulund (W), Mumbai. We were told that oil change is compulsory in the first service and charged Rs. 375/- for the same. Please help us understand the reasons for this compulsion even when the vehicle is run for 99 kms only.

i had recently left my car swift dzire TN-06-A-8555 for body shop work because of an accident on left front portion , i got it done only after 15 days and later my car was running good and yesterday i had an AC issue and i checked with a local workshop and found that the liquid oz pipe has been damaged due to getting interact with other part of the car which was not checked properly in the body shop during that time . Its their responsibility to check on that but they did not when i went back to the maruti service station and checked they said they cant help it and i have to pay again for the parts and gas leakage and they asked for 3 days time until then i cant wait and it has to be serviced immediately so i am getting it done in a local workshop for my convenience . actually they supposed to get this work done for me for a free cost because of their carelessness only i am facing this issue . take this as an serious issue and look onto it . i hope you dont repeat this problem again . its so disappointing for me .
the name and address of the dealer :
KHIVRAJ MOTORS LTD
623, ANNA SALAI CHENNAI
Ph #: ,[protected]
Fax :[protected]
Email :[protected]@khivrajmotors.com
Pin Code: 600006
my contact details is :
T.MAGESAN
[protected]@gmail.com
chennai

Today at 9:35am, I took my Maruti Swift car out as I was heading to my office in Thane. I took my car till the main road (LBS Marg) to take a right turn and signalled the indicator. When I found my way clear I gradually took the turn. My car was still on the 1st gear. I was completely shocked when a speeding BEST bus right behind me, dashed my car and without stopping or bothering to see what he did to my car, the BEST bus driver, speedily went ahead further scratching my car at the front left side.

I got down from my car and took few steps only to notice that the BEST driver was far ahead and there were many other vehicled blocking my view to notice the bus number.

I thought of chasing the BEST bus, but looking at the condition of my car, which had my front left tyre distorted, I decided to park the vehicle in my society.

Unfortunately, I could not notice the BEST bus driver, and the bus number and hence in a helpless situation. I am not happy because even the so called civilised and alert citizens of Mumbai, travelling in that bus, did not bother to ask the bus driver to stop as a courtesy.

I have not got satisfactory price of wagon r vxi.

Yesterday dealer gave quote of the wagan R vxi . Today when I came to book the same, he suddnly changed the price!!!!
I feel unconfertable and left the showroom with out bookiin.

How can I trust on price? how can i varify the price what dealer quote is right or wrong?????
Sanjay
[protected]

I Sheetalnath Indi, given the complaint on 26.10.2012 vide Toll free No of Maruti Suzuki regarding Ring Syncronizer at gear box,complaint No is-[protected] & I discussed with Maruti Suzuki dealer at RNS Gokul Road regarding the Syncronizer at gear box as that part has been replased two times at 70298 km on 25.05.2012 & 78457 km on 26.07.2012 again same problem i am facing at 89000 km as i discuseed with RNS motors Gokul Road Hubli they said that it has came to know that the whole system has to be changed at the time of replacement of Ring Syncronizer at gear box. So they have been told that time only we would have been changed whole system at first time only. And it is purely mistake of Maruti Suzuki Dealer,so asking regarding this now they are telling we will not give any guarantee for the Ring Syncronizer parts & it has to be replaced with our own cost. As the parts & labour work it self costing Rs-20000/- , so every time for 10000 kms is to change every thing with costing Rs-20000/-. so now we are asking to change that part with Maruti Suzuki people with their own cost. So every time it happens like this who is responsible for this. So take matter seriously & make us to comfort.

We bought a Swift 1.5 years back and the car till date has spent more time in the workshop than at home.
The service station takes about 10 days to make ammends. They commit wrong timelines and the service standards are extremely poor.
Most of the staff is super rude to my driver, they keep him waiting for hours, I guess they just think we have all the free time in the world.

I would in future never buy or recommend to buy a suzuki product moreover please avoid TR sawhney completely esp. their East of Kailash/Amar coloney branch. Nobody ever responds to your issues once they have sold their car.

Sir / Madam,

I got a new Maruti SX4 from Rana Motors showroom , RK Puram in Nov 2011.
At that time I asked them to attach a reverse sensor on the car, which was fitted by Rana Motors for Rs 6000/- (though outside its available for less price).

A few days later, the car met with an accident from side and I took it to the Rana Motors workshop in Okhla.
At that time reverse sensors were working fine, though car's rear bumper had to be changed.

While changing the bumper, they broke the wire of one of the four eyes of the reverse sensor.

When the car was handed back, it was without the sensor and when asked, they told me that the sensor was taken out and can be put back in place from the showroom. When I went to the showroom, they told me that the sensor's wire is damaged. They further checked and confirmed that the sensor was damaged by the Rana Body shop officials and would get it replaced, however at that time they put the same sensors with 3 working eyes.

After that I had a couple of followup calls about the service and issues and the sensor replacement, but till date it has not been replaced.
I even logged a complaint in the Maruti site but got no response.

Would request you to please look into this.

Car's Reg no ; DL12CC 3277

Regards,
Puneet Khosla
[protected]

I wish to make a STRONG COMPLAINT against Maruti and the way my request has been handled.

I am Owner of vehicle (details as listed below):

Vehicle Model : Maruti SWIFT DZIRE VDI
Purchased on : July 2012

At time of purchase, I had received 2 nos keys (with remote).

I had lost first key around 1 month back. It was on 5th Oct 2012 that I made application for duplicate keys (with remote) at your Vitesse Workshop (Andheri West).

Unfortunately on 13th Oct 2012, I lost my remaining second key also. Now I was left with no key to drive my car.

At time of requesting the duplicate keys I was informed that it will take minimum 3 weeks to get the duplicate keys delivered from Maruti Suzuki Head Office.

Since I have no keys left to drive my car and I am in urgent need as I am practically handicapped without my car due to my work nature.

Its been 24 days (i.e. more than 3 weeks) since I made request for duplicate keys after loss of my first key and 14 days (i.e. 2 weeks) since I lost second key due to which I am unable to use my car that has made me handicapped.

Even after making repeated requests, telecons etc I am yet to get my duplicate car keys or alternatively Vitesse is not giving me LOANER CAR to use till I get my keys.

I has been very unfortunate to note such a lax attitude & response of MOST REPUTED, MOST CUSTOMER FRIENDLY & MOST PROMPT AUTOMOBILE SERVICE ESTABLISHMENT.

We pride on Maruti on being very customer friendly & responsive.

I am sorry to say my belief in Maruti has taken a beating & I do not feel anymore that Maruti service is the best.

Being a loyal Maruti customer having ownership of flagship models Maruti Dzire, I am utterly irritated & disappointed.

Trust me when people ask me that I havent yet got the keys its Maruti Brand & its Service to customers is getting bad name and suffering loss of trust.

I have feeling that Maruti is no longer worried about its image & customers requests. Kindly do not make me so helpless that I need to go with my request to CONSUMER FORUM (option which I do not want to use against a brand that I personally am very loyal & dedicated to)

I would appreciate if you could take this case on PRIORITY BASIS and do the needful. Either help me to get my keys soon or help to get LOANER CAR till my keys are ready.

I had booked new maruti Ritz vdi abs new mystique red of order booking /commitment checklist customer copy number 3430 in Sagar Automobiles Banerghatta road brach Bangalore of Sales executive Sukumar and Manager of Sales Pawan on September 12 2012 till now I didn't receive the car. He told That I will get The car in 1 week. He rote That he will get The car in 2 or 3 weeks but now This is 7Th week till now he has not got The car and he is not respecting the customesrs and telling that he will give me after 1 month from now that is 10 or 11 weeks while other showrooms are delivering. He is telling that if you want you take or cancel the booking. He is talking in rude manner. He is not giving respect to the customers. This is the type of sales executive and this is the type of people get dealerships from maruthi. He is not at all receiveing the call. If I call he tells you cancel booking if you want. I have to pay more amount of money because of him and Sagar Automobiles. He has done the mistake an why the customer has to face loss. This way if it goes maruthi sales will fall due these sales executive and this type of dealers. Why the customer has to face loss but he has deliverd my vehicle to to other customer and made losts of money this is misstake of the sales executive and the dealer. Who has given job to these people. The vehicle on time but he is playing wiTh The customers. He is delaying and delivering ohers my vehicles. OTher showrooms are operating properly but why sagar automobiles are delaying The customers. If This is The way The customers who booked first are not considered The maruti company will get bad name due to Sagar Automobiles.

Suzuki Access 125 Scooter purchased from Petal Suzuki, Gurukul Road, Ahmedabad in 2008. Scooter was regularly under their service. After the last service on 8th October, 2012, it started emitting smoke and while running, engine stopped (on 24.10.12). Mechanic was called from Petal Suzuki, who took the vehicle to their show room at Naranpura, where they said that engine has to be opened as there is oil leak for which they estimated expenditure of Rs.5500/-. This expenditure in a span of 4 years that too opening of engine is unbelievable and nothing but due to manufacturing defect. I also have an Activa Honda purchased in 2006, but it never did give any problem so far. The repairing expenditure never crossed Rs.500/-. Thus, compared to other scooters, suzuki is not giving better and efficient result, which the company should seriously research for correction. If the company is caring, it should pick up my vehicle and examine thoroughly for the defect and repair it to my satisfaction free of cost, or else I may have to condemn the vehicle so early and will not recommend purchase of the vehicle to any of my friends or general public.

My vechlie Suzuki access had a engine problem and they said the approximate charge for the service would be around 10660 and I paid 10500 to SRI ROONWAL MOTORS PRIVATE LIMITED 587/658, T.H ROAD, OLD WASHERMENPET CHENNAI-600 021 ph [protected]/18 and I took the delivery on 25/10/2012 by paying[protected].71 + 1302.78) and when I took the delivery they said me my vechlie could not take self start because it was not use for 2 or 3 days. They said i[censored]se it my vechlie battery will charge and you will retain your self start as usual. But nextday when I started my vechlie some unexpected SMOKE PERVAILED FROM THE ENGINE AND EVEN MY HORN DID NOT WORK PROPERLY AND AGAIN I APPROACHED THEM ON 26/10/2012 THEY SAID IT WAS SOME TUNING PROBLEM AND THERE APPROACH WAS NOT GOOD.
My service bill no is w1204444
J.c.no: 1204636
My vechlie no : TN03 E 4484
SO I DEMAND COMPENSATION FOR ROOWAL'S POOR SERVICE GIVEN TO ME AND HIGHER CHARGING AND WORST SERVICE TO CUSTOMERS.
By ARIHANT KOTHARI[protected]

Hi Iam santhosh son of m.venkatesan .we had bought maruti Suzuki eco from khivraj motors Adayar. we done our 1st. service in guindy showroom. we got a bad&disgraced service from them. The interiors has been not cleaned properly. The brake. has been not tighten properly.my father was struggling when he was driving... The 2nd service has been recommended by guindy to do in perungudi. The same problem has been followed there so we r not satisfied with thier service.again we cleaned our car in our home itself....Finally the 3rd service has been taken by perungudi showroom on 13.10.2012 returned on that same day evening.but it is an worst service done by irresponsible persons.. the a.c.blower has been not cleaned well vaccum also has not been used to clean the interiors. Full of dust&sand so plz take immediate action for this incident. Reg no..TN07Bp0861. Ownername..SR creetavenkatesan. 3rd service details. I'D I[protected]. Cashmemo...BC12000688. Jobcard. Jc[protected]. ADRESS.. M.venkatesh no. 19brindavan nagar 2nd avenue vettuvankeni Chennai 600041.. CN..[protected]

I bought my Suzuki Access 125 in Jan, 2012 from Suzuki dealer at Industrial Area, Panchkula. The day when i bought it there was problem in lock. After 4 months its engine start giving problem. I took it to service centre 10 times but every time after 2-3 days it starts giving problem in engine. After they said they changed some parts in warranty and they charged me for for outside labour which i don't understand. After one week it again start giving problem. This time they said they will repeair it under warranty and will not charge anything. But when i went to collect it they first refuse to give me bill for what part they changed and when i asked for bill they threatened me to pay charges for what parts they changed in warrenty. I think they are doing something wrong related to parts. But realy worst vehicle I ever drive and worst service ever at Suzuki dealer at Industrial Area, Panchkula. this harassment i never face in my life before and it still going on.

I GOT THIS MAIL.I TALKED ON THE NUMBER GIVEN.THE PERSON IS TELLING THAT HE IS FROM MARUTI SUZUKI INDIA LIMITED.
WHY MARUTI CAN NOT STOP THIS??????????????????????





MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070.

Tel: [protected]

Dear applicant;


Congratulations, your resume has been considered, and you can work with us pending on your desire to work with us. The security deposit payment which is 14,900 INR is a refundable deposit which will be refunded back to applicant on the day of interview, immediately after the interview. The security refundable deposit should be deposited into the HRD account details given below so it will enable us to send you your Air Ticket and offer letter.

You are required to deposit the refundable security deposit to the below account details. Note, you need to show us the copy of the deposit slip and offer letter on the date of your interview at the gate in-other for you to be allowed by our security officials into the company premises for the interview .

Be informed that the account given to you is the Senior HRD Account Number that is been used for this recruitment. The reason for that is the payment will be refunded back to applicants immediately after the interview and that is the reason why we are not using the Company Bank Account. Do ensure it's a CASH DEPOSIT so that you can send us the scan copy of the deposit slip for verification and registration by our account department and also to enable us return it back to you immediately after the interview is over.


Below are the account details for payment:
ACCOUNT DETAILS:
NAME: ANKIT KUMAR SEXENA
AC/ NO:[protected]
IFSC. SBIN0011763
STATE BANK OF INDIA.
NEW DELHI BRANCH



Reasons of payment : The refundable payment of 14,900 Rupees is being required from you as a measure we have taken to check bogus applications that we do receive, which means only seriously interested and serious clients will have to apply and receive our offer letter, Air flight ticket TO & FRO to destination and venue for the interview as we have had a lot of occasions where tickets are sent to applicants and they never show up for interview or recruitment but rather convert their ticket to their own personal use and we subsequently incure huge loss.







Note, weather you are selected or not, the refundable security deposit will be refunded back to applicants same day of interview at the interview premises immediately after the interview.




Note that the refundable security deposit is to secure a space in your favour because it is on the basis of first come first serve which means as early as you deposit the refundable security amount then your name will be registered in our recruitment file because once it gets to the number of applicants to be recruited, then offer will be closed.




Applicants are advise to come with the hard copy of the deposit receipt on the day of interview and also immediately the deposit is made, you are advise to send us the scan copy of the deposit receipt and come with the hard copy of the deposit receipt as this will serve as your gate pass on the day of interview.







IMPORTANT NOTICE:
Be informed that we will be providing you a two way ticket TO & FRO, accommodation and feeding during the period of the interview and aptitude test. And your security deposit will be refunded to you in it's full amount immediately after the interview irrespective of you being shortlisted for the job or not. Payment is strictly by CASH DEPOSIT as CHEQUE AND DEMAND DRAFT are not accepted because the security deposit will be in our custody for a short period of time and will be refunded to you in cash same day of interview immediately after the interview.


As soon as the payment is made, please kindly send us the scan copy of the payment slip through email for confirmation and give us a call to that effect as it will help us facilitate the documents for sending your air ticket and other requirement for the preparation of your interview date.


Regards,
Mr.Akio Hiroko
Recruitment Manager,

MARUTI SUZUKI INDIA LTD (MSIL)

Sir,
I furnished hereunder the details of my complaint lodged against Maruti Suzuki & his dealer. Bhandari Automobiles, Salap, Howrah, West Bengal, wherefrom I purchased the captioned Car. Neither the Company nor the dealer is interested to make good of my loss and replace the existing 3 old tyres. Now I request you to take up the matter with the respective authority and do the justice.
"Date of purchase :19.01.2009. Reg. No.- WB16Z3246 Chasis No -519201. Mileage-3900Km(approx)
In the month of May'12 while I was going from Uttarpara to Delhi Road connector, iIn between,one of the tyre got damage & it was not in usuable condition. I went to Dunlop to purchase the tyre on 22nd.sept I found the JK tyre used in my car manufactured in the year 2007.For using old tyre by company I had to suffer a loss of Rs.2700 (the cost of new tyre tube) purchased from Commercial Sales ,155,Ashok Garh. Kolkata-700108.Now, I urge upon you to make good my loss immediately and arrange to replace other 3 existing old tyres"
Kalyan Kumar Goswami
35/D/A, Raj Mohan Road,
P.O. Uttarpara,
Dist.- HooghlyPin code 712258
Mobile No [protected]

From
MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070.
Email: MarutiSuzuki.[protected]@w.cn

Dear Applicant
Your Resume has been selected from our new plant. The Company selected 62 candidates list for Senior Engineer, IT,
Administration, Production, clerk/office Assistant, marketing and general service Departments, It is our pleasure to inform you
that you Resume was selected as one of the 62 candidates shortlisted for the interview. The Company MARUTI SUZUKI is the
best Manufacturing Car Company in India, The Company is recruiting the candidates for our new Plants in Delhi, Bangalore,
and Pune and Mumbai.
Your interview will be held at The Company Corporate office in New Delhi on 11TH Thursday of October 2012 at 11.30 AM,
You will be pleased to know That The 62 candidates selected 55 candidates will be giving appointment, Meaning that your
Application can progress to final stage. You have to come in our Company corporate office in New Delhi. Your offer letter with
Air Ticket will be sent to you by courier before date of interview. The Company can offer you a salary with benefits for this post
55, 000/- to 2,00 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will
be fixing by Company HRD. At time of final process. You have to come with original photo-copies of all required documents
below.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
======================================
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph.
5) Ensure that you send your information to MarutiSuzuki.[protected]@w.cn
======================================
And kindly send to us the below via email: MarutiSuzuki.[protected]@w.cn
1. Name:
2. Address:
3. Mobile
4. Sex:
5. Age:
6. Send your information to this email ID: MarutiSuzuki.[protected]@w.cn to enable us responds back in time

You have to deposit the (Cash) as an initial amount in favor of our company accountant name in charges to collect your
payment. Department.
The sun of Rs. 17,200/- (Seventeen Thousand Two Hundred Rupees ONLY) through any [STATE BANK OF INDIA] OR [ICICI
BANK] Branch HDFC, Axis Bank, from your Home City to our Company accountant name in charges. Account NO, which will
be sending to you upon your response. This is a refundable interview security deposit.

Your offer letter with Air tickets will be sent to your Home Address by courier after receiving the confirmation of interview
security deposited in any of the STATE BANK OF INDIA OR ICICI BANK. This Company will pay all the expenditure to you at
the time of face-to-face meeting with you in Company. The Job profile, salary offer, and date -time of interview will be mention
in your offer letter. Your offer letter will dispatch very shortly after receiving your confirmation of cash deposited in STATE
BANK OF INDIA OR ICICI BANK, Axis Bank. We wish you the best of luck for the subsequent and remaining stage. The last
date of security deposited in bank 6st Saturday of October 2012 you have to give the information after deposited the security
amount in bank to The Company HRD -direct recruitment via email. Your Letter with supporting document will be dispatch
same time by courier to your postal address after receipt of security deposited confirmation in bank. The interview process and
arrangement expenditure will be paid by SUZUKI COMPANY. Lodging, traveling and local conveyance actual will be paid by
SUZUKI COMPANY as per bills. The candidate has to deposit the initial refundable security fee as mentioned by HRD.NB: You
are advice to reconfirm your mailing address and phone number in your reply. And Rs. 17,200/- (Seventeen Thousand Two
Hundred Rupees Only) will be the refundable amount, as 200 rupees will be deducted as bank charges for funds deposit. And if
you are been selected or not, still the amount will be refunded to you, as the amount is just to prove that you will be coming for
the interview in order for us not to run at lost after sending you the air ticket and you don't show up on the day of interview.

The last date of security deposit in bank - 06/10/2012
Interview Date - 11/10/2012 (Thursday)

Wishing you the best of lucks.

Regards,
Shinzo John Nakanishi
Chief Executive Officer, Managing Director,
Office Telephone: [protected]
Mobile: [protected]
Email: MarutiSuzuki.[protected]@w.cn
MARUTI SUZUKI INDIA LTD (MS

sir like this i was received from above concerned last month 12th September i was received is it correct or not please give me clarification me

This is to State that D&NH is located near to Vapi and we do not have any Authorised Agency of Suzuki Motors. Yesterday when we went to Trivedi Motors, Vapi Suzuki Agency for keeping our Vehicle for Servicing. We were surprise to hear from the Maintenance Manager that he cannot service our Vehicle as we were late. There are no timings given by Trivedi Motors when we should keep our Vehicle. Further Without informing any of the Customer they told us that SATURDAYS AND SUNDAYS THEY ARE KEEPING THEIR AGENCY CLOSED AND HAVING HOLIDAYS. Then We asked him to Keep the Vehicle and Service it and give it on Monday. On that he replied us that TRIVEDI MOTORS, VAPI is have Security Problem and he could not accept our Vehicle. Now it is to my Surprise that how come a so big AGENCY having problem of Security. TRIVEDI MOTORS VAPI IS THE WORST AGENCY I HAVE EVER SEEN. Even its Manager is not have sense to speak. When we told him we will complain higher authority he told us DO WHATEVER WE WANT "JO KARNA HAI KAR LO". I ASK PEOPLE NOT TO BUY SUZUKI MOTORS PRODUCTS AS THEIR SALES PERSON AND EXECUTIVES DO NOT HAVE MANNERS TO SPEAK TO THIS CUSTOMERS.... SPECIALLY TRIVEDI MOTORS, VAPI... WORST SERVICE I HAVE EVER SEEN...

I lost my cars key and we paid for new keys to dealer Vipul Motors[Ajmer Road Raj.] because we buy car from Jaipur but car is standing on Fatehpur[u.p] . car was not starting with new keys. When we call in Maruti Service Center in Fatehpur [UP]

he told me. We paid Rs.2200 for codeing .We again call KTL in Kanpur. They says Rs.700 for codeing .Next we call Vipul Motors[Ajmer Road Raj.]
He told me nothing to pay for codeing I can;t understand who tell The Truth where I go we feel very anger why we buy car of Maruti Suzuki and we don,t
like car of this company because we lost my business about 1 month i am suffering very pain for poor service.


From,
Ankur Singh Kucchwah