Maruti Suzuki India Complaints & Reviews

Hi

I bought a Maruti Wagon R , considering the extremely propagated "low service cost" notion of Maruti suzkuki limited.But at my first fully paid service i felt like a cheated customer.

I own a Maruti Suzuki Wagon R VXI.It completed 2 years and 17607 kms on 30/08/2012.Hence , accordance to maintenance schedule got the car serviced on 01/09/2012 from authorized maruti service dealer : TRICITY AUTOS.I was shocked when I was charged Rs 4875 for service , considering that car has run only 17607 kms.I also noticed that the dealer changed nearly everything - which in other cars is done at very later stage.Please advise , if I have been cheated by the dealer or this is what maruti charges.I have mentioned details below

Fuel injector cleaning:1300 (why is this required)
Engine oil : 820.93
Air Filter :153.85
Oil Filter :78.24
Coolant:206.59 (is coolant required to be changed so frequently - would top up not do?)
Mineral Water:35.16
Brake Fluid:136.26 (What is normal frequency for changing it)
Gear Oil:539.59 (Gear oil change so early is not expected)
Extra small parts(clip,greese.etc.)61.54
Labor:(including brake bleeding) 890
Door handle:74.44
Taxes:577

Note : Wheel balancing and wheel alignment is not included

One lesson I learnt is that of Maruti is not cheap at is to be done very frequently.It is better to buy other brand cars (such as ford,volkswagen,honda,toyota).

Please advise.

MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070.
Email: [protected]@9.cn

REF: "MARUTI SUZUKI" DIRECT RECRUITMENT'S OFFER. Your Resume has been selected from WWW.MONSTER.COM SHINE.COM and Database for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments, It is our pleasure to inform you that your Resume was selected as one of the 62 candidates shortlisted for the interview. The Company SUZUKI is the best Manufacturing Car Company in India, The Company is recruiting the candidates for our new Plants in Delhi, Bangalore, and Pune and mumbai.Your interview will be held at The Company Corporate office in New Delhi on 8th Of September 2012 at 11.30 AM, You will be pleased to know That The 62 candidates selected 55 candidates will be giving appointment, Meaning that your Application can progress to final stage. You have to come in our Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before date of interview. The Company can offer you a salary with benefits for this post 62, 000/- to 200, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fixing by Company HRD. At time of final process. You have to come with original photo-copies of all required documents below.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
======================================
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph.
======================================
And kindly send to us the below via email :
1.Name:
2.Address:
3.Mobile
4.Sex:
5.Age:

You have to deposit the (Cash) as an initial amount in favor of our company accountant name in charges to collect your payment. Department. For Rs. 15,200/- (Fifteen Thousand Two Hundred rupees) through any [STATE BANK OF INDIA] OR [ICICI BANK] Branch from your Home City to our Company accountant name in charges. Account NO, which will be sending to you upon your response. This is a refundable interview security. Your offer letter with Air tickets will be sent to your Home Address by courier after receiving the confirmation of interview security deposited in any of the STATE BANK OF INDIA OR ICICI BANK. This Company will pay all the expenditure to you at the time of face-to-face meeting with you in Company. The Job profile, salary offer, and date -time of interview will be mention in your offer letter. Your offer letter will dispatch very shortly after receiving your confirmation of cash deposited in STATE BANK OF INDIA OR ICICI BANK. We wish you the best of luck for the subsequent and remaining stage. The last date of security deposited in bank 6th Of September 2012 you have to give the information after deposited the security amount in bank to The Company HRD -direct recruitment via email. Your Letter with supporting document will be dispatch same time by courier to your postal address after receipt of security deposited confirmation in bank. The interview process and arrangement expenditure will be paid by SUZUKI COMPANY. Lodging, traveling and local conveyance actual will be paid by SUZUKI COMPANY as per bills. The candidate has to deposit the initial refundable security fee as mentioned by HRD.NB: You are advice to reconfirm your mailing address and phone number in your reply. And Rs. 15,200/- (Fifteen Thousand Two Hundred rupees) will be the refundable amount, as 200 rupees will be deducted as bank charges for funds deposit. And if you are been selected or not, still the amount will be refunded to you, as the amount is just to prove that you will be coming for the interview in order for us not to run at lost after sending you the air ticket and you don't show up on the day of interview.

Wishing you the best of lucks.
Regards,
Shinzo Nakanishi
Chief Executive Officer, Managing Director,
Phone: +[protected], (official use)
MARUTI SUZUKI INDIA LTD (MSIL

I BOUGHT MARUTI SWIFT DEZIRE IN 2010 FROM NASHIK DEALER SEVA AUTOMOTIVE P LTD, AFTER FEW MONTHS WATER STARTED COMING FROM AC COIL INSIDE CAR AT FRONT SEAT, COMPLAINED THIS TO DEALER DURING SERVICING AND MAINTENANCE, POOR FELLOWS UNSUCESSFULLY TRIED, GAVE SILLY REASONS AND PROBLEM STILL REMAINED AS IT IS TILL TODAY, EVERY TIME I GO TO DEALER, THEY JUST CLEAN WATER PIPE AND PROBLEM STARTS AGAIN AFTER FEW DAYS, I AM FED WITH THIS PROBLEM ,...

I'm suffering with brake issue in my new dzire ( VXI). Complaint to maruti also three times ( comp no : [protected] ). The problem is not only in low speed in traffic, but also while u turn and reversing ( this is very dangerous specially in society where kids are there ) . No resolution yet. Their service engg head from hyderabad called me, went to gem motors service center in kondapur. Their branch head mr. Dhasarath himself found this issue not even in my car, but all the New Swift and Dzire car of petrol version came for service, but no resolution so far. Their Service head said that they have forwarded this complaint to higher authority but no information from their side. They just close their ear to ignore this problem and not accept it.

Yesterday due to that , I'd all new scratch in front bumper due to light impact to bike in red light due to non performing of break for 2 secs. Meanwhile I'm educating all new swift and dzire owners whom ever I find in traffic , parking, malls & office about this issue & they are shocked to know . The silly answer from maruti is what I'm seeing on net " drive correctly ". Then why not this problem in their new diesel swift and dzire, why only in petrol car have this problem & also this means to say that this car is only for the person who buy it & learn to drive with this poor design of brake buster & any other person from family or friend if drive, then prone to accident. After investing 7 lakhs Ridiculous!!! Shame to Maruti to even not acknowledging this problem with their Gem car even their service center head, service engineer head of Hyderabad are ackowledging the issue.

I'm in verge to make group of 25 to 50 people to file a legal complain against them.

Sub:-
1. Providing /Fitting a Non Specific Oil Filter Bearing no. Suzuki 16510M68K00 during the routine free service of Maruti Zen Estilo RJ -20 CB 9833 at Bhatia and company workshop Kota.
2. Harassment at Chaksu on the part of Maruti Customer Care Center[protected] for complaint registered vide no. 618123 dt[protected].
3. Reimbursement of claim on account of damage caused on 25-8-12 due to unmatched oil filter at Lalsot during the journey from Kota to Jaipur via Sawai-Madhopur- Lalsot- Kotun- Chaksu- Jaipur.

Dear Sir,

In view of the subject cited above it is to bring to your notice that the Dealer Bhatia & Company. at Kota and KP automotives at Chaksu have failed to maintain the sprit of Maruti Suzuki slogans reproduced as under:
(A) “ Genuine Peace of Mind with Maruti Genuine Parts”
(B) “ Caring for Customers”
(C) “Call 24 Hours Maruti On Road Service at 18004200”
As I had to come across an embarrassing situation because o[censored]nmatched filter as at item (i) and harassed at Chaksu as at item no. (ii) above as per subject.

It is stated:-
1. That, during the journey under taken from Kota to Jaipur on 25.8.12 via Sawai Madhopur – Lalsot – Kothun – Chaksu, unmatched oil filter damaged around 8 pm at Kared Bujurg near Kothun resulting draining of Engine Oil. On advise of customer care centre, the said Car by toeing up was shifted, some how with the help of the local people of village Kared Bujurg.
2. That, on Reaching Chaksu around 10.30 pm as advised by customer care centre the authorized person of Maruti dealer KP Automotives, Chaksu was contacted on mobile no. [protected], who suggested to hand over Car to the guard but no one turned up till 11.30 pm.
3. That, on repeated telephonic request/ pursuance with Sh. Amit , Sh. Nikhil, Sh. Gaurav, etc of customer care center during at 8.30 pm to 11.00 pm the complaint was some how registered vide no. 618123 at 10.47 pm. And lastly at 11.30 pm to stay on road at Chaksu as no assistant can be provided before 9 clock of 26.08.12. Even after requesting about my self being Heart patient accompanied with 80 years old mother and wife by is not possible to stay hold night Aloof, no action was taken which is against Maruti Slogan “ Call 24 hours Maruti on road service”.
4. That, there was no way out left, I had to arranged some skilled mechanic from Jaipur, who attended the break down and restore the vehicle by providing required matched oil filler and filling up with specific engine oil at about 2.30 pm on 26.08.12.

From above, it is inferred:
1. That, authorized dealer at Kota has no provided the specific oil filter which is against the slogan “Genuine Peace of Mind with Maruti Genuine Parts”.
2. That, authorized dealer at Chaksu did not extend cooperation in restoring the vehicle, which is against the slogan “ Caring for Customer”.
3. That the person of Customer Care center are reluctant to register customer grievances which is not in accordance with Maruti Slogan “Call 24 Hours Maruti On Road Service at 18004200” .

As the Vehicle restore at my on level reimburse the charges paid and a apology letter.

Thanking You,
(Dinesh Srivastava)
227-B, R.K. Puram
Kota, Rajasthan
[protected]

R/sir

This is regarding non working of my car DL12 CC 4876 wiper still i had purchased from Rana Moter PVT. LTD. New Delhi-110029. When i purchased the same there was no need to check the wiper whether is running or not.
IN the the 1st service on 19 April 2012 i had complained of non working of my car wiper they make it ok but very same day the wiper was not working when i rechecked. on 24/08/2012 specially i had complained for the same that the wiper was not working they changed the fuse in the evening and that time the wiper woking but the very next day the wiper was not in moving position.still my wiper is not woking. When i need to run the wiper they remain sleep. I m very fedup and i dont have to much time to go every time in the service centre and get it repair.

Please help me to solve the problem.




Bhaga devi
[protected]

I HAVE SUZUKI ACCESS. EVERY SERVICE I HAVE SAME COMPLAINT AND EVERY SERVICE THEY ARE NOT PROPER TIGHTING NUT BOLTS I M NOT SATISFIED WITH THE SERVICES OF MY ACCESS TWO WHEELER NO ONE LISTEN MY COMPLAINTS AND THEY SALE LOCAL SPARE PARTS IN SODHI AUTO SONEPAT AND THEY CHARGE MORE MONEY THEY ARE NOT SHOWING ANY OF PRODUCT AND NOT SALE IN LOCAL CUSTOMERS THEY ARE REPLACING ONLY. PLEASE TAKE NECESSARY ACTION OF THIS AGENCY.

MANISH KHATTAR
SONEPAT
SUZUKI ACCESS NO HR-10M 2681
M NO [protected]

I have a Wagon R Car.Model No.2010..After few months many works of car not work properly. car is running only 15000km. and it has many big problem. Service Center not done repairing in Warranty.so I repairng it to pay the bill 18000/- rs b y maruti service center ( Rohan Motors). but i am not satisfied to my service..

Sir,
I wish to lodge a complaint against the Maruti Udyog Limited Company since the security of my car has failed.

I can explain:-

I have purchased one MARUTI ZEN ESTILO car through the dealer SAI SERVICE , SRV No. 212/4, VERNA , SALCETE, MARGAO, GOA on 03.11.2009. the registration no of my car is GA08-F-0385.

On 16.08.2012, while my co worker opens her Mauti estilo (same model) car by using the remote control of key, doors of my car (parked nearby) opened and she entered my car. If this incident was not happened with my co worker, I MAY LOST MY CAR. It shows the security system of my car is failure.

Kindly look into this matter seriously and guide me to get justified solution.

I will lodge same complaint to MARUTI COMPANY. if they would not make a solution for my car security I will approach consumer court.

my address is as follow

KRIPAN K.T.
LOCO INSPECTOR,
KONKAN RAILWAY CORPORATION LIMITED,
BELAPUR BHAVAN, BELAPUR CBD,
NAVI MUMBAI,
MAHARASHTRA,
Mobile No is [protected]

years Road Service, A FALSE PROMISE.

Hide Details
FROM:
Rk Nanda
TO:
amit.[protected]@maruti.co.in
CC:
puneet.[protected]@ddmotors.net
Message flagged Thursday, 16 August 2012 12:00 PM
Sir,

My New Wagon R DL8CW 2584, purchased in June, 2011, covered with 15 years free service on road and an Autocard issued worth Rs. 370 as indicated on the Invoice of my car. Today I had to lodge a complaint on Phone No. 18004200 for replacement of flat tyre, I was informed by Mr George to pay Rs. 150 for the visit of Technician for doing the needful. What a pity? It indicates as if you are befooling the consumers by alluring them with false promises in order to sell the vehicles, and thereafter you are levying unwanted, unnecessary charges in putting the consumer to bear uncalled for loss. It is anti consumer attitude and need to be challenged in the Consumer Court. It is a deliberate attempt to harass and cause mental agony to the Consumer. Previously too I asked for help during Nov, 2011 no such charges were levied, how about now. If you have changed your policy, is it not your duty to inform the consumers in time, thus giving them ample time to switch over to other mode of assistance. As such your dictatorial behavior in charging exorbitantly and thus putting the consumers to harassment despite agreement of free service for 15 years, is unacceptable, as such direct your staff to attend to my vehicle or face the legal action, for which you will be responsible for all the legal expenses if incurred in the legal process.
R K Nanda Owner of the above Vehicle... Mb. [protected]

i m having a vehicle of suzuki.model name acess scooter.my vehicle regular goes to service and maintainance.now the subject is that every time my vehicle goes for service to agency they say that some part is damaged.even when it goes for service within days.each time they ask for money in name of repair.sometimes 100 and even sometimes for 500.my vehicle is new and i bought it on 18 oct 2011.i never had my vehicle repair any other place other than agency.my complaint is that suzuki must take some action again these supervisors who are currupted.my vehicle is fine.and dont have any manufacturing defect..

I had purchased Maruti Swift (New Model) in Feb 2012 from Krish Motors Jahangir Puri Delhi, Just after 3 months ( 4000) Kms, i found that the breaks of this car is not effective and becomes very hard to operate in low speed , in trafic, so i send the car to the workshop where its second service is done and worked on breaks. But when i test the car i felt the same problem so left my car there, in next 3-4 days i got call from Maruti Company that the pattern o[censored]sing lates model Swift is different and person need to change the pattern o[censored]sing it. I was surprised, I am driving there other model and other cars for past 35 year and at this time i need to change the style o[censored]sing breaks.. I came from other sources that New Models of Swift and Dezire has this problem and Maruti People working on this problem but they are not accecpting the falt.. Its risky driving this car on road with such problem so decided to sell the car and buy some other product. Nothing can be done when Manufacture refuses to accecpt the falt...

Hi,

I have purchased an vehicle Maruti Estillo CNG/Petrol Version in October 2011 with regn no. AP28 CH 2441. I previously owned an Alto Lxi AP09 BE 5316 for 5 years. The new car was hardly ridden and the brand new car broke down near Hyderabad Shamshabad Airport. I had to get the car towed from there and it cost me Rs.3200 to get it back to the city. I then handed the car over to GEM Service center in kondapur ( after repeated attempts to explain it to them that i have just towed the car for close to 2 hours and i need immediate service - they wrote down my car regn. no and filled a form only after 1 hour - 30 minutes of which i stood right near the reception desk, otherwise they were highly reluctant to even write down and take the car in ) I mean common; how long does it take to fill a freaking form!!! There were agents running all over the place complaining that THEY DONT WANT to fill the form because they already have another customer. "I wont do it" was repeatedly used in telugu when the reception guy tried to get a service rep to listen. (The manager was busy with another customer and only after he became free did the process move. I stood there near the entrance otherwise they would have made me wait for hours and hours )

Then the problem: Clutch Plate breakdown. I have driven my previous vehicle Alto Lxi for 5 years and exchanged it with the new Estillo. Same Driver, Same Driving - Single driver only. How is it that Alto NEVER EVER broke down and zen estillo breaks down within 10 monthS with 6000 kms on the meter? They are charging me Rs.4,400 within warranty period. ( I have still not collected my vehicle from the service center but i will tomorrow )

This is the thanks i get for being a repeat customer. Alto Lxi - 5 years. Maintenance Cost : Zero. No. of breakdowns: Zero. Same Driver. Zen Estillo : Already one breakdown at a critical critical time when i was driving towards the airport for a very important appointment.

I will never ever recommend Maruti Cars to anyone anymore. I work as a Manager in Monster.com and i will make sure to tell everyone that maruti products warranty is useless and they will only blame the customer. I felt there is a problem with this car from 3000 kms itself but could not understand it as i never had any problem with Alto and had begun to trust maruti cars blindly. AND NO , I DONOT PRESS THE CLUTCH HALFWAY AND RAISE THE ACCELERATOR like a novice moronic driver. Again : Same Driver. Whats wrong with Zen Estillo and whats different about Alto that this problem never surfaced with my previous car.

Thanks and Regards,
Sai Swaroop Ramarapu
Mobile: [protected]
Landline : 23860360

sir,i had booked a swift dzire vdi in am.motors([protected])malappuram on 27-02-12 by paying 50000 cash(reciept no-REC11021316,Order no-SOB[protected],CUSTOMER ID-I[protected]maruti suzuki had alloted me vehicle last month,but am.motors sales head and ceo had given away my alloted car to someone else without informing me and i am not able to get my car in time because they cheated me.please take an immediate serious action against am.motors ,malappuram and help me to provide me with the vehicle that company had alloted me long before

i booked new maruti swift vdi at BABA AUTO FEROZEPUR Pb.on dated 20aug 2011, on booking time dealer promise to deliver car with in 5 months but till date i am waiting for the car i have made payment full payment 610000 to dealer on dated 13th july and dealer promise again by 18th july we deliver car to you but till date car is not deliverd to me...

This mail was sent in the the name of HRD Maruti, it posing as a fake company of Maruti Suzuki, the company is asking for an initial deposit of Rs16000, This is a fake company, Please take Action against them...

Email Addresses: HRD MARUTI [protected]@isep.ipp.pt, [protected]@marutisuzukijobs.com

I had submitted my car (Wagon R) for servicing my mistake that I gave them the car with a full tank of petrol, I had done 4 k.m. after refuelling. The car was taken by the service centre and then home delivered after service and doing some 25 additional kilometers but the fuel levels were below half levels.

When I contacted the service centre manager at Spectra Motors Ghatkopar, his attitude reflected to be of absolute aloofness and did not have clue, all he could say was that when the car was taken for service its fuel levels were at 3/4 and still did not have any explanation of the fuel level being below half even if the original levels were at 3/4 as he was saying (whic is not the truth).

Please beware the staff at Spectra motors as this is the second such incident that I have faced here along with always inflated bills almost 40% above estimates.

Regn UP -16 H 5535

Kukatpally Ibays Suzuki servicing center is very worst servicing center in Hyderabad. Even nut & bolts also not fixing properly they all is irresponsible person. We clarification why vehicles are required serves? They do only change gear oil & water washing only they don’t cheek the vehicle condition (i.e breaks, lighting battery engine also) and washing improperly. Full mud in the wheels & mat below the seat also. I already told to service person but they don’t respond. Otherwise some person also told we don’t have much time so next day will come like this.

i recieved email saying Maruti Interview Call Letter and asking money for joining company.
address is MARUTI SUZUKI INDIA LTD (MSIL) Head Office Maruti Suzuki, India Limited Nelson Mandela Road, Vasant Kunj, New Delhi-110070 Board no.46781000 Email: [[protected]@marutisuzukijobs.com] Tel: +[protected]:00 AM TO 5:30 PM)

Dear Sir,

It is mentioned that I purchased New Maruti Swift-vxi on 24th of October 2011. It was running very smoothly since last 08-09 months.
On Sunday i.e., 22nd of July 2012 at morning I faced a problem of my vehicle not being started. I tried my best to start the same but it could not be started, than I contacted your company’s breakdown facility services No:180420, they took my details and registered complaint No: 606833 and assured me to send company person within 45 minutes to solve my problem.
As per their assurance 02 of your company person came from Jeewan motors workshop, Bhopal. They checked the vehicle but could’nt solve the problem. Then they told me that problem can not be solved at home, and we will have to take the vehicle at Jeewan motors workshop.

On next day the 23rd of July 2012, At 10 A.M. They came and took the vehicle to workshop with the help of a touing vehicle.

Now all the engineers of your company workshop are trying their best to solve the starting problem but even after 06 days problem still persists till today i.e., 28.07.2012.

Before purchasing my vehicle, I surveyed on internet and went personally to other companies showroom in my city like-Volkswagon for Polo, Skoda for Fabia, Hundai for I-10/20 to know the features of different cars of the same price range in comparision with New Swift –vxi model. At last I decided to purchase the same new launched vehicle, because your company has it’s own reputation in India as well as in abroad.

Detail of Vehicle purchased:
Model: New Maruti Swift-Vxi.
Date of purchase: 24.10. 2011.
Dealer: Jeewan motors, Near SBI LHO Arera Hills, Maida Mill, Bhopal (M.P.) 462004.
Custmor ID: I[protected].
Registration No: MP 04 CH- 6176.
Engine No: 131121.
Chassis No: MAJEHKD 1S00131121.

Today I went personally to the workshop and seen my vehicle, The compleat wiring of the car was opened and they told me that now the Air conditionar is not working, We are already in touch of our head office experts and other officials and also informed them all the problems through Mail & on Telephone. They did'nt given me any certain time to me to solve the problem.

In the above circumastances I am very much disappointed and feeling too much mental tension, thinking that was my decision wrong to purchase New swift-vxi ? Because it’s a new car and within 08-09 months of purchasing the vehicle, Such type of problem has been generated, which could not be solved even after 06 days, And in future also I may be faced such type of manufacturing problems with my car.

Now it is requested that please look in to the matter personally and if there is any manufacturing defect in the vehicle, then give instructions to the dealer- Jeewan motors, Near SBI LHO Arera Hills, Maida Mill, Bhopal (M.P.) to change my vehicle because It is already in the warranty period, and it is the reputation of your company.

An early action is expected from your side.

Thanking you.


Yours

(Sunil Kumar Khare)