Hi All,
This is in reference to the Eritiga ZXI which I booked with Mahalaxmi Automobiles, Pune. When the vehicle was booked, I was told that being a petrol vehicle delivery will be met within 30-45 days (Verbal commitment), but to be on safer side they mentioned 60 days time(Written commitment). Now, after multiple follow up (you can refer my mobile bill) starting with the sales person to the manager, I am being told after 45 days that your vehicle can’t be delivered because o[censored]navoidable reasons and you need to wait for next 3 months. What reasons no one knows. On 31st May-12, I was informed that the vehicle has been dispatched and will be available within next 10 days, I went ahead and sold my previous car. Now, I am in a tight situation, as I don’t have a car. I need to rely on my two wheeler. I am in a fix, because of your wrong commitments and bad follow up.
Maruti doesn't admit this especially for Petrol version, I haven't seen any information or news being published in a print or electronic media. This is absurd. I don't understand, Why does a company give a written commitments when they can’t be met. It’s amazing a company of international repute not able to meet it's commitment. Or does the company policy stands on “Promises are made to be broken”. I am still in a state of shock and in a fix.
I feel Maruti needs to come out in open and give an explanation why they are not able to meet their commitments, why are they playing with common people on the road, are we so dumb that anyone can comer and fool us. I am not going to take it lying low and would like to take it further. I am getting a sense that couple of people who got the vehicles were either friends or relatives of the dealer. This issue needs to be probed and if required needs to be taken up in consumer court. But before that I would like to share with the general public the way things and fact are being distorted.
Kindly help me to have this issue escalated through electronic media. For details please refer the below email from the dealer:
Dear Sir,
This is with regards to the booking of Ertiga ZXI booked by your kindself on 20 Apr 2012.
At the time of booking we had mentioned tentative delivery period of the car is 2 months.
But dut to the demand & other un-avoidable circumstances, the delivery of the is prolonged.
With the current situation the delivery of the car booked by you may take some more time & we expect that it may be delivered in next 3 months.
We are very much sorry for the inconvinience causing to you & we sincerely appologise for the same.
Kindly bear with the situation & co-operate with us to serve you.
Thanking you with anticipation.
With kind regards,
Abhay Ingrole
CCM - Sales | Mahalaxmi Automotives Pvt. Ltd. Pune | Mobile: [protected] |
Add: S.No. 458/1, Opp. Om Super Mkt | Gokhale Cross Road |
Shivajinagar | Pune: 411 016 |
Aug 13, 2020
Complaint marked as Resolved 
MY NAME IS Manoj A S, MOBILE NO.91- [protected], MAIL ID IS - [protected]@gmail.com, I HAVE MARUTI SUZULI WITH REGISTRATION NO. KA 17 N
7123, WE ARE TAKING REGULAR FREE AND PAID SERVICES FROM Shruti Motors, [PB Road, Davangere] OF MARUTI.
On 6th Jan 2014, i took it to for checkup, my car as i was informed from the mechanic had 2nd gear spring sync issue. I also
understand that this is a known problem! i was informed that to get the issue fixed it would take maximum of 1.5 days and charges
of around 6K.
On 7th Jan 2014, i left the car for service and then the team came to know about the extended warranty and i had asked to warranty
should cover the repairs.
Its been 10 days, i have not received my car. Everyday i visit the motors i am told some story of spare part not being available.
This has been very very disappointing to say the least and angered me to the core.
The very purpose of going in for Maruti car (within the first month of release with difficulty and by paying higher price), is
because of the service i expected to be provided. I was of the opinion the spare part availability and service should not be a
problem since every city has MS.
10 days!!! this has affected my life, families (kids) and my business. Without my car, travelling has been a problem and all the
complaints with Shruti motors have falled to deaf ears. I have great patience which has breached, i will be taking it with consumer
court if nothing is done at the earliest.
I hope my car gets ready as soon as tomorrow and you retain the tiny bit of faith i had in maruti!
Regards,
Manoj