Maruti Suzuki India Complaints & Reviews

Sir/madam,
I have purchased a RITZ - LDI car ( Reg.No: KL 39B 4876; Ch.No:115407; En.No::1252853 ) from Popular vehicles Vytila, cochin, Kerala on 07-11-09. At the time of purchase, to my surprise, I found that two front tyres were relatively old. Those tyres might have either plied at least 500 kms by that time or might have been replaced by older ones. When I complained, they exchanged the tyres with the tyres of another car. I felt pity for the hapless customer of that car, if he unnoticed it.
After the first service, a grease-like black paint was seen on the left rear door. I told them to remove it, which they rubbed it out. But the gloss at that place had lost, like a scar. Not only that , they charged Rs 750/- for the first service (Rs 500/- elsewhere).
Very recently, 5 days before, while washing the car, I found a patch work ( very evident on close look, but deceptive) on the side -bottom panel, just infront of the right rear tyre. So I called Mr. Lijo, the officer in charge of the selling of my old car and purchase of the RITZ, and told him to look into the matter. He assured me to come, but never turned up. I committed no accident and I presume that it had occurred during the pre-purchase period and the Agencies might have kept it secret.
With utmost disgust that I complaint it to you, since I never expected such a distrustful act from their side. The services of the Popular Vehicles is abysmally poor, that nobody dares to go there again. I myself restrained some of my colleagues not to buy car from there. By brother himself, canceled the booking of RITZ VDI, at Popular and purchased the same from Indus motors ( Lijo knows it - He is after all a nice guy). I request expedient action so that my grievance, to some extent will be resolved.

Awaiting your speedy action,

With warm regards


Dr. P.I.Kuriakose,
Lecturer Selection grade,
St.peter's college,
Kolenchery, Kerala.

Palathinkal House,
Thiruvankulam-682305
Copy to: (1). Mrs Sheela Sajeev
Customer Retention manager
Popular Vehicles and services Ltd
Mamangalam, Kochi-682 025

Respected sir,



On date 30th of March I have purchased brand new wagon R from DD Motors (Wazirpur)

Soon after a month engine started creating noise.



Bearing was replaced to resolve the problem



After couple of days there was problem of missing acceleration in my car.



Then “COIL ASSY IGNITION, ALTO EXP” was replaced



Soon after this problem resolved power window machine stopped working mirror was jammed.



Then yesterday again whole machinery was replaced



Yet I am facing many other problems which are not yet resolved







Owner’s Mrs.Shashi Gupta

Car wagon R Vxi white color

Reg no DL5CQ5336

Chassis 777526

Engine 4602236

Date of purchase 30th March 2009





I feel I have been given used car or car which might not be for sale. Because maruti product when purchased once they never create problem for next 5 years atleast.

What I want to tell u sir “I AM NOT SATISFIED BY YOUR PRODUCT SIR “



We also owe



2 maruti wagon r

3 maruti alto



But this problem aroused in this car only.



Rest of the cars is around 5 years old but not made any complaints...



Kindly see to this issue seriously



MARUTI IS KNOWN FOR TOTAL CUSTOMER SATISFACTION


i am racheable at [protected]

Maruti Udyog India Limited,

I regret to inform that I am not satisfied with service of Maruti dealer Lohiya Motors, Berhampur, Orissa (Code E-201). I have purchased SX4 from the Mohan Motor Udyog, Kolkatta (0606) on 18 Sep 2009. The vehicle details are as below:-

Model: Maruti SX4 ZXI
Reg no: HR-01 Z 6336
Chassis: 152388
Engine: 2012735

I am serving in Armed Forces and presently posted at Berhampur, Orissa.

My car developed an engine problem ie. RPM of the engine was fluctuating between 1500 to 3000 even at idle conditions on 10 Jan 2010. After I gave a compliant with Lohiya Motors on 10 Jan 2010, the car was taken to Garage on 12 Jan 2010 and Job Card prepared (JC No- JC09004412 dated 12 Jan 2010). The workshop has not been able to repair the vehicle and not making an earnest effort to do so even after my repeated discussions with them and Managers at various levels at Bhubaneswar Area level. More disturbing was the fact that, various staff and managers have been telling contradictory statements regarding progress of repairs and not giving me the correct facts of repairs. The details are as under:-

14 Jan 10- Mr Pradipta Kar, Supervisor tells that a trained mechanic is being called from Kolkatta as Lohiya Motor donot have trained mechanic to repair SX4. (No mechanic from Kolkatta was called)

17 Jan 10- On my visit to Lohiya Motor, Ms Anju Lohiya and Mr Pradipta Kar tell me that the problem (defective Throttle Body) has been identified and spare would be demanded from Plant at Gurgaon.

21 Jan 10- Ms Anju Lohiya tells that problem is still not clear.

23 Jan 10- Ms Anju Lohiya tells that the spare has been demanded on 21 Jan 10 after showing car as VOR for early dispatch. The spare has been dispatched on 21 Jan fro Gurgaon using SAFEX courier.

24 Jan 10- Mr Abhishek Lohiya, Sales Manager tells me that the problem is not clear and no spare has been demanded and as Mr Prince Chopra has been busy the complete week no progress has been made.

24 Jan 10- On speaking to Mr Prince Chopra, Area Manager Service Bhubaneswar, he denied awareness about the problem and assured he would report to me about the progress.

I am extremely disappointed with the poor response I have received from the staff and executives of Maruti. Though personally I used to regard Maruti Udyog as the best Company meeting the needs of lakhs of Indians as well as Defence Forces, but the current situation has become a nightmare for me as I am facing a lot of trouble carrying out my duties. Therefore I request Senior Managers of the company to issue necessary instructions to concerned persons to carry out the repairs at the earliest.

I also request readers to kindly suggest me options available to me to get the problem resolved at the earliest.

Thanking you all
Napoleon

I got a new wagon-r duo on june 17 2009 and now it has run 5800 kms.From 4000 kms I have been complaining of rough noise in front left side and the dealer AMBAL AUTOMOBILES said it is perfect and during my 2nd free service at 4800kms also I had mentioned.but they said it is normal.Now I checked it with another dealer and found it is tyre noise and they say tyres dont carry warranty(if tyres dont carry warranty why are the service engineers recruited).Now they have come with pro-rata basis.I want my tyres to be replaced at free of cost.NOW-A-DAYS MARUTI 'S STANDARD HAS GONE DOWN. THEIR CSI IN MY CITY HAS PROVED AS WELL AS THRU'OUT INDIA ALSO.

Request a solution for it or else forced to take up with consumer forum
Santhosh

Dera sir,

I handed over my Alto Lxi to INDUS MOTOR CO PVT LTD, Koya road, Puthiyangadi, Calicut ,Kerala for carrying out the following paid job.

5 point servicing, front bumper and rear bumper change, right head lamp change,
right fender repaint, washing etc,.

When I received the car after the work, I found the following descrepancies in the work done.
The same was ponted out to them on the spot. The person concerned asked me to come and get
these jobs done free of cost on any other day.

1. Unsatisfactory washing and cleaning.
2. Gaping space between repainted fender and bonet.
3. Head light beam doesnt respond when the trimmer knob shifted to 1,2,3,4 position.
4. A new rear bumper replaced but without mud flaps.

Accordingly, on 21/1/10, ie,. after a week, I went and spoke to the works manager,Mr Shone CJ.
He asked me to wait for some time for the the job to be completed. He kept me waiting from 11 AM till
3PM when the car was handed over to me.During the period I missed many important jobs and my usual lunch. The manager could have warned me of the extended period required to complete the job and shown some courtesy for the inconvenience I have been put to.

You are requested to disseminate my above experience to the concerned agencies who can interfere and take corrective measures in their and customers interest alike.

Thanks and regards.

SADIKKALI.3/149 PUTHUPRAKKATU. THIRURANGADI.PO. MALAPPURAM.DT. KERALA.


Dear Sir,

We have purchased a new vehicle from POPULAR VEHICLES AND SERVICES LTD.CIVIL STATION P.O.,WYNAD ROAD,KOZHIKODE-673020,KERALA. For your kind reference here by attached details of purchase as given below.
MODEL:Estilo Vxi. Chasis No:233897. Inv Date:30-Sep-09.Control Number:5871171-JDP.
We are very much interested in MARUTI SUZUKI INDIA LIMITED and selected one of the best vehicle among them namely ‘ZEN ESTILO Vxi’.But we are very much ‘DISSATISFIED’ with sales person commitment and cheating at the showroom premises after delivery.Many offers and benefits where promoted by the sales person , but after finishing all documentation they informed that there is so much business promotions from MARUTI SUZUKI INDIA LIMITED.
IS THIS BUSINESS POLICY DIRECTLY FROM MARUTI SUZUKI INDIA LIMITED OR POPULAR VEHICLES ?
YOURS TRULY,
SADIKKALI
+91 [protected]

To

Gre
Maruti Udyog Ltd
Gurgaon.

Sub: - Complaint regarding Misbehavior/ Harassment faced at M/S Gulzar Motors Ltd.,
Dholewal, Ludhiana.

Sir,

I am a regular user/customer of Maruti cars since year 2002 when I bought my very first car “Maruti 80” from M/S Gulzar Motors Ltd, Ludhiana. Satisfaction & peace of mind was only reason why I make my mind to buy Maruti Wagon R again when I plan to change my car.

On dated[protected] I went M/s Gilzar Motors Ltd again my express interest to buy a Maruti Wagon R Duo and the sales person who was dealing with me was Mr. Vicky Marwaha at the showroon. I handed over/ Sold my old Maruti 800 car (PB10 AW 5700) to them for which they adjust Rs 75000/- against the purchase of my new Wagon R Duo. On the same date I deposit Rs 94000/-(Ninty four thousand rupees) as cash in two different receipts. Then I had deposited two cheque of HDFC Bank Ltd, Mall Road, Ludhiana worth Rs. 100000/-(One lakh rupees) wide cheque number 200153 and Rs. 50000/- (Fifty thousand rupees) wide cheque number 200154 respectively on dated[protected]. After that on 18/11/2008 I had deposited Rs 49000/-(Forty nine thousand rupees) as cash with them. And Rs 9500/- for the purpose of Registration Certificate of the car to Mr. Vicky Marwaha an employ of M/S Gulzar Motors Ltd. After that on dated 30/03/2009 I received my original Registration Certificate from Mr. Vicky Marwaha after making 100’s of telephone calls to him and numbers of personal visit at showroom for this thing.

And then after this my worst of worst period has started when I saw my Registration Certificate, because It was mentioned over there in my Registration Certificate that this car (PB 10 CM 1400) has been Hypothecated with State Bank of India. I shocked to know this so I asked Mr. Vicky Marwaha about this that how could this happens when I had paid you people all the money at my own and there is no loan raised from any bank, he said this is just a clerical mistake. I’ll south it out in a few days. I handed over my original Registration Certificate to him and he gave me received signature on the photocopy of Registration Certificate. while signing on the photo copy of the Registration Certificate he said “Vaise to aise koi zaroorat nahi hai, fir bhi main sign kar deta hoon aur ek do din mein hi isko nipta deta hoon, you don’t worry about this.”

But after this sp many phone calls, 100’s of personal visits at showroom for my Registration Certificate, but every time they make excuses and excuses. Sir now they people force me to sell this car to them at True Value and offers me handsome discount on the purchase of new Maruti car. But I don’t want to sell my this car. Are they people trying to threat me or is this the way Maruti grow its business by making customers harass, so they finally opt to sell their car back to Maruti and buy a new one from Maruti.

Sir, I am requesting you by this letter to please take a serious action on it. And give me a favour for the safe possession of my Registration Certificate so that I may drive my loving Wagon R car fearlessly. Other wise I have no option except to go in court for the same. Sir please take a necessary action because they took responsibility for Registration Certificate from RTO office they should done it properly. I have no idea how to solve this problem.

Thanking you,

Sincerely yours,

Dinesh Rana. Place : Ludhiana

I have Purchase my car HR-26 AV 6003 in Dec-2008 And getting all service from Apra Auto Gurgaon (IDC Branch And Manesar Branch).My car get heated on 9000 KM only.Maruti Apra says it will be not covered in warranty i have paid more than 100000 Rs After confirmation that it is OK now.After that it run smoothlely for 31000 Km.When i visit for service to APRA (IDC Brach Gurgaon opp sec-14) the coolant was low they says that we filled coolant...

I PURCHASED ALTO LX IN OCT. - 2008 FROM ROHAN MOTORS GREATER NOIDA . AFTER DRIVING IT FOR ALMOST 1 YEAR I TOOK MY CAR FOR 3 SERVICE AND GOT IT DONE FROM ROHAN MOTORS GREATER NOIDA BUT THEY DID NOT HAVE THE M/C FOR WHEEL BALANCING SO THEY DID NOT DO WHEEL BALANCING.I TOOK MY CAR FOR WHEEL BALANCING TO FORTUNE BHIWADI AN AUTHORIZED SERVICE CENTRE OF MARUTI .THE SERVICE ENGINEER OF FORTUNE TO MY SURPRISE INFORMED THAT ALL THE 4 TYERS SUPPLIED WITH THE BRAND NEW CAR ARE DEFECTIVE AND NEEDS TO BE REPLACED .
THIS IS A VERY SERIOUS LAPSE ON THE PART OF THE COMPANY TO SUPPLY CARS WITH DEFECTIVE TYERS.

Since RADHA GOVIND,MUZAFFAR NAGAR, U.P. is become authorized distributor of MARUTI we customers are not getting good service output from them.
On their opening they have sold PRIVILEGE SERVICE BOOKLET for 500 which i had purchased one from them which includes various offers for service & coupons for washing free.
Now when today i had called up to realize one washing coupon they directly said no to that an said that the coupons are expired in 31 December 09.
But when Miss SWATI MALIK sold me that she had convinced me that i can use the same coupon whenever i get the time.
On one side they showed me that we are PRIVILEGE CARD holder and will get good support but on the contrary everything is coming out to be negative.
Earlier when i got my service done it was not up to mark and the noise problem from left front wheel remained same and no calls i had received from them to ask about after service update which I prior always used to get from TANYA AUTOMOBILES.
Today i requested them again on [protected] number that i just want to avail a free washing coupon only but they bluntly said no for that.
This kind of behavior if a customer will get from the Authorized MARUTI DISTRIBUTORS then how bad will the reports we'll give to others about the service quality.
Hope we will get a prompt solution for the same.
Regards

Mayank
[protected]

I AM FROM CALICUT PLANNING TO BOOK A DZIRE DDIS BUT WHEN I WENT TO THE DEALER HE TELLS ME THAT NORMAL BOOKING PERIOD FOR DZIRE IS 6 MONTHS AND THAT THEY HAVE STOPPED TAKING NORMAL BOOKINGS.

HOWEVER IF I AM TO BUY MGA's WORTH 35K HE CAN GET ME THE CAR IN 1.5 MONTHS BY SPECIAL DELIVERY .IF I DONT AGREE TO THIS THEY ARE NOT EVEN GOING TO TAKE MY BOOKING.
I ASK HIM THAT IS THIS KNOWN TO MARUTI OFFICIALS , HE SAYS THAT EVEN THOUGH NOT OFFICIALLY THEY DO KNOW THIS AND ARE TURNING A BLIND EYE FOR KEEPING THE DEMAND UP.AND WHEN I GIVE THEM 35K THEY ARE GIVING ME A CAR BOOKED FOR SOME BODY ELSE .

IS ANY ACTION BEING TAKEN TO PREVENT BLACK MARKETING OF DZIRE?

This is to bring to your kind attention that i am an unfortunate car owner of Maruti, who has been harrased by your dealer - Eternal Motors (Bhavnagar, Gujarat) for unknown reason !

I had given my car for the 2nd free service but to my utter surprise, performance of my car has been deteriorated and when I approached your dealer for the said reason, he simply asked me to come after two days !!!!!

> Is this the way your organization deal with Cust ?

> Is it going to help you get more mkt share ?

> Can I expect any support from your end ? OR should I escalate it to the concern authorities ?

My self Dharmesh Bhatt,

Car No. - GJ 2 - AP - 1268

contact no. [protected]

Dear Sir,
We purchases One Maruti SX4 ZXI (VVT)
From Champions Cars, Bhilwara (Rajasthan)
vide Invoice No. VSL09000648 dtd. 12.11.09
Vehicle ID is MA3EFJC1S00153481 as per invoice &
VAT Invoice No. RJ06/TC0230

THE PROBLEM DETECT IN
COOLENT LEAK IN MAIN HEAD

At the time First Service on dtd 21.11.2009
but not solve and not care.

At the time Second Service on dtd. 29.12.2009
Service Department HOLD the Car in the company Workshop.
for REPLACE the Coolent Leak in Main Head.

As & When asked for the car they reply HEAD will come
from company (GURGOAN) within 1-2 days.

We purchases New Car How this type problem Observe.
It seems to us that we were Chit by the Company.

This message for Higher Authority to look after
and Solve the matter as an early also inform to us.

Thanking you
Rajeev Agarwal
[protected], [protected]

Respected sir ,

My self Dr.N.K.Kuraichya. I would like to inform you that I have purchased a car from karvi by sub dealer Shyam motors-4367, on 30/06/2008. And he had brought the car from S B CARS (P) LTD.-2806
Sir, at the time of delivery they told me about the equipment lessing in the car.they said that “when the the car was coming from kanpur (S B CARS PRIVATE LIMITED) to karvi(Shyam motors) because of the driver’s mistake the Right side ORVH(powered mirror) was broken”. So I have refused to buy the car. Then he forced me to purchase the car & he promised me that he will provide me Right side ORVH(powered mirror) with in 15 days & he had written it on the delivery challan. Sir I have a copy of it.
Sir after one month I visited their showroom &asked them for the Right side ORVH(powered mirror).they said “ it is not available now, after one week it will be available”. Then I again visited there they again said it is not available.
After that I have visited 2-3 times again they always replied the same.
After all this in may 2009 I have complaint in maruti sizuki regional office, gomti nagar Lucknow. They promised me that in 2-3 days my problem will be shorted & they have give me a Complaint NO.- [protected].
Sir it is about to 7 months ,and no information is given to me.
Sir, I request you to take some hard action against it.

Car details-
Model => MARUTI SUZUKI WAGONR-VXI
Chassis NO=> 680832
Engine NO.=> 4505242
Registration NO.=> UP96/A6050

Dealer’s details-
Selling dealer code=>2806
Address => 123/772 B,(Part D&E), Fazal ganj, kanpur-208012
Phone: [protected],2224230,2224231
E-mail: sbcpl.[protected]@gmail.com

Sub Dealer’s details-
Mass code-4367
Address=> M/s SHYAM MOTORS, Bus stand, karwi(chitrakoot) 210205
Phone:[protected], [protected]

Compliant’s detail-
Name : Dr.N.K.Kuraichya
Address : Aara mill, birla nagar , near Gandhi school, opp. Shiv mandir, Gwalior (M.P.)
Phone: [protected],[protected],[protected]

Dear Sir,

I have purchase my Alto LXI Model Car on dated 24/09/2009 from AAA VECHICLEADES PVT. LTD. Narina. I had done regular Service check up from your authorized Service Center AAA Maruti Authorized Service Station Okhla. Second Service had done on 28th Nov'09.

27th Dec'09 night I was going for travel Delhi to Jaipur with my family (My Mother,Father ,Sister ,Sister's Daughter) ,in the Mid of highway (approx 30 to 40 KM Away) from Delhi ,my car had stopped at once at 11 PM .Nobody was there to help us that time .Than we called one helpline person to check our car ,He told us that Car has stuck because of Car's Engine Mounty nuts got broken down ,so that engine get loose and hang in air ,So he instruct us not to pull the car otherwise it could be damage internal parts of car badly .

Than at night that person called a guy to taw car on his shop, that guy change the Mounty Nut that time .In all those activity car was able in running condition at 2 AM.
Me and my family was very much annoyed for this Maruti Car Performance, as on regular service check and with new car ,If we are facing such big problem than we don’t want to continue with this car .
Next day when I had took my car again your AAA Service Center and told all this story, than Service center person replace all necessary new parts and return back my car on same day.
But I don’t want to take any chance or wait for any mis happening with this car in future ,I need my car replacement or refund of full car Money back .
May I request you to please do the necessary decision regarding this case otherwise I have to go in judicial concern to replace/Refund my Car. As this is parts failure of Maruti .
Be a true and genuine Maruti customer I am expecting to your side to understand our genuine problem of a customer and keep our faith on Maruti as a Best Brand in Customer Service
AS Maruti Commits to Customer
“The award mirrors the company's commitment towards "Customer Obsession".

Kindly find the Vechical details
Vechicle Details
==============
Sold to :Ashi Jain
Add : 1339 Vaidwara chandni chowk
Delhi -110006
Invoice No:VSL09001527
Invocie Date:24/09/2009
Order No:S0B09001565
Order Date:20/09/2009
Booking dealer :08B4
delivery Dealer :08B4

customer ID :I[protected]
Vechile ID : MA3EYD81s01480991

CHASSIS No: MA3EYD81S01480991
ENGINE NO. : F8DN 4307570
Color :Perl blue

Regards
Ankit Jain
[protected]

To,

The Officer in charge

Maruti Udyog Ltd.

Delhi :-Fax[protected]

Indore :-Fax[protected]

Jabalpur :-Fax[protected]

Sub.: Problems with the New Maruti 800AC LPG purchased from M/s Standard Auto Agencies, Jabalpur (M.P.)



Dear Sir,

I, Komal Narang shop.No.2 Sai Collection Prem Nagar,Madan Mahal,Jabalpur(M.P.) had purchased one new Maruti 800 AC LPG by your authorized dealer of Jabalpur M/s Standard Agencies.I have purchased a new car 800AC LPG on 28/07/09 & I have pay before 1 month but from the first day problem are coming,the back light is off.The noise in Engine very much,not running in LPG mode.

When I ask Mr. Ashish Patel(Sales Executive) to check my car in LPG mode in show room,he ask me that there is no LPG in car & all is OK.and By purchasing original Maruti CD player from showroom the mechanic had cut 8 to 10 wrings fitted wise.I complained next day about this & executive ask me the car sending my driver but on 08/08/09 they ony send a mobile wan, they check my car over their only. But the problem is not small the problem is too big & the problem is the car come automatic in gas mode and after few minute come in petrol mode & in workshop they have check all wire also by removing central locking & CD player also. In these problems the driving of this car is very dangerous; the mechanics of workshop are illiterate. they are just road side mechanics, they can’t find any problem in my car.

Sir, from the above it is very clear that, the car is defected by Engine & as pipeline side so please change my PCS because its very dangerious.Obtaining payment of new car which is highly objectionable and for which I will go to Consumer Forum>further they are believing in selling the vehicle and not in satisfaction of consumers.

Sir,I had following problems in the car as with your dealer:- Interior portion of

1.the vehicle was very dirty inside {INTEROR} &out side.

2.The mat of the vechicle was also very dirty.

3.The behavior of the officers/proprietor of Standard Agencies was very bad,& in your Regional office the mam who had pick my phone hold me for 30min because she is talking with his friends about party,and when talks finish she said OK I will ask your problems to seniors and cut the phone,this is the way to talk to you regular customer? Now I want that piece of 800 AC LPG new one,for which M/s Standard Aut Agencies, Jabalpur (M.P.) may kindly be advised at your end.

The your officer’s are very badly behave with customers,they never present in cabin.whenever try to meet them,they will wait about 4 hours,after that they are out of seat.The Mr.Vikas Saini,Mr.A.K.Pathak,Mr.Ajay Shukla,Mr.Tomar Parihar,Mr.Shailendra Singh,Mr.Atul,these all know about my problems but they only suffer me by sending me to cabin to cabin.Miss.Shabnam is also not good she always chit chat with their male friend about party,dress but she never talk about solution of my problems.

Kindly note thai if I note that if I not receive new parts within 2 days from the date of this letter/fax than I have no option except to go to Consumer Forum for which the Maruti Company as well as dealer of Jabalpur M/s Standard Auto Agencies,Jabalpur(M.P.) will be fully responsible.

4.All doors are running very hard /bonut have a lot of gap/full body viberating and second gear is to hard this all problem are written in job card but not solve. And the standard agencies feel proud that they are doing 120 cars for serviceing but they dot satisfied the coustmer. The most big thing is that the senior &labour class said that your car value is 30,000/_only when I complain to mr tomar he ask me to show those people next day he take off. I think that I am cheated by standard auto or by maruti company because I have pay more than 2.50 lac if standard auto oner have no four wheeler I will gift him by my side. IF MARUTI COMPANY DON’T TAKE ANY ACTION I WILL FIRE MY CAR IN FRONT OF SHOWROOM. THIS IS LAST WARNING IN OMNI THEY DO NOT SOLVE THE PROBLEM OF MY VAN AND I HAVE SALE THAT VAN FOR LOSE OF 70,000/THOUSAND. AND I AM SENDING THIS LETTERE TO ALL DEALER OF MP&OTHER STATE .And mr parihar call me in his cabin & ask what work u r doing I said that I am in journalism line & my father have a business {disturburter} of luggage vip,aristocate,safari & other bag manufacturer.then he ask me to witch briefcase is good I ask him that v.i.p odyssey he ask me that the new year is coming so u r giveng me that briefcase in gift I have said that my father is handling that. So sorry I amnot able to give that brefcasebecause is costally near about 2850/-.i think this is the reason they don’t take interast to service my car.

Hope you will take favourable action in the matter and will direct the dealer of Jabalpur to give me better service in future & good washing.Otherwise I have to take Severior against Standard Auto Agencies,Jabalpur(M.P.) & Maruti company.this is last waring I don’t take loss again.

Thanking You,

Komal narang

Yours faithfully,

KOMAL NARANG MOB -[protected], [protected], [protected]









Copy to:

1. M/s Standard Auto Agencies, Jabalpur (M.P.)

2. Indore Regional office,Marugi Udyog Ltd.,Fax[protected]

3.Dehli Regional office,Marugi Udyog Ltd.,Fax[protected]

4.And other dealers of mp & other state.

Mr. Jagdish Khattar
Managing Director
Maruti Udyog Limited

Sir

I am Subhash Bhattacharya owner of Maruti Alto LXI (X FUN) model no. AR4CLD, Chassis No. 806233, engine no. 4143068, date of Delivery 08/11/06 from Standard Auto Agencies, Jabalpur. My extended warranty was till 26 th December 2009 and the last servicing date was 9/10/09 from standard Auto agencies Jabalpur.

We were very happy with the service and the performance of the car till yesterday, as when we were on move on highway suddenly the engine heated up so thought to stop and give a call to nearest maruti serivce station. Then our car was towed to the service station and to our surprise the diagnosis showed that there was a major engine damage, and we have to replace half of the engine. The further diagnosis showed that the engine coolant has liked inside the engine.

To our surprise the indication meter didn't showed any rise in temperature and also the 32 bit processor also didn't give us any pre alarm of this failure. Though we found the reason of failure but we were not able to the cause of engine coolant getting inside the engine.

We have immense belief on the cars and service offered byMaruti udyog, and as we were also planning to buy a Maruti SX4, but if this is the future of maruti engine then i fear taht you are going to loose one loyal customer. I would like that if you can look into the matter for a minute and provide us with a propper solution. I will be awaiting for a action plan from maruti behalf.

ThankingYou
Your Kindly
Subhash Bhattacharya

Maruti Suzuki Ltd.
Venue: Gate No.1, HR Hall, Mez-1, Palam Gurgaon Road, Gurgaon.

Contact Person: Mr Uma Kant (HRD)
Date/Time: 21/11/2009, 9.00 AM
Phone No. :[protected]
Cybernetic Management Services
312 - Hemkunt Chambers, 89 - Nehru Place
New Delhi mob.[protected]

called for interview on 21/11/09 they have informed to pay to & fro charges by AIR in written mail given below.40 days passed but they not replying my mail or phone to pay about charges
please do the need ful to get me Chrages of 14000/-back

please see the written mail below

Arvind Pardeshi
[protected]
[protected][protected][protected][protected][protected][protected]---


Dear All
Almost 40 days passed, But still am waiting for To and Fro charges
Please clear me as per your commitment from Mr.Umakant which is in below mail dated 10 Dec.09 that I will receive check within a week
There after Mr . Devendra from Cybernetic consultant Delhi told me on phone on24 dec.09 that I will receive it in a week
But still I am waiting for your commitment
What I will consider from this?
Let me clear within this week I don’t have time to remind you abut your gentlemen commitment

Hope you will reply

From: Pardeshi Arvind N
Sent: Tuesday, December 29, 2009 9:25 PM
To: 'Uma.[protected]@maruti.co.in'; '[protected]@cyberneticgroup.com'
Subject: RE: To and Fro charges Cybernetic/Interview Schedule of Mr.ArvindPardeshi

Waiting for reply!!


From: Pardeshi Arvind N
Sent: Thursday, December 24, 2009 1:50 PM
To: 'Uma.[protected]@maruti.co.in'; '[protected]@cyberneticgroup.com'
Subject: RE: To and Fro charges Cybernetic/Interview Schedule of Mr.ArvindPardeshi

Waiting for reply!!

From: Pardeshi Arvind N
Sent: Thursday, December 24, 2009 7:42 AM
To: 'Uma.[protected]@maruti.co.in'; '[protected]@cyberneticgroup.com'
Subject: RE: To and Fro charges Cybernetic/Interview Schedule of Mr.ArvindPardeshi

Dear Sir,
Please reply!!

From: Pardeshi Arvind N
Sent: Wednesday, December 23, 2009 11:08 AM
To: 'Uma.[protected]@maruti.co.in'; '[protected]@cyberneticgroup.com'
Subject: RE: To and Fro charges Cybernetic/Interview Schedule of Mr.ArvindPardeshi

Dear Sir,
Please reply

Regards,

Arvind Pardeshi
Maintenance
Mobile No.[protected]
Kirloskar Oil Engines Ltd,
D1,5 Star M.I.D.C.,Kagal - Hatkangale
Industrial Area, A/p. Talandage,
Tal.Hatkanangale,Dist. Kolhapur
Kolhapur - 416202.



From: Pardeshi Arvind N
Sent: Saturday, December 19, 2009 4:09 PM
To: 'Uma.[protected]@maruti.co.in'
Subject: RE: To and Fro charges Cybernetic/Interview Schedule of Mr.ArvindPardeshi

Dear Sir,
Till today I am waiting for Cheque

From: Uma.[protected]@maruti.co.in [mailto:Uma.[protected]@maruti.co.in]
Sent: Thursday, December 10, 2009 10:18 AM
To: Pardeshi Arvind N; [protected]@cyberneticgroup.com
Subject: RE: To and Fro charges Cybernetic/Interview Schedule of Mr.ArvindPardeshi

Due to some problem in ERP system it has been delayed.
Next week you will get the check.

With Regards,
Uma Kant
2400(HRD)


________________________________________
From: Pardeshi Arvind N [mailto:Arvind.[protected]@kirloskar.com]
Sent: Thursday, December 10, 2009 9:41 AM
To: [protected]@cyberneticgroup.com; G/Uma Kant, L-10S(HRD)
Subject: RE: To and Fro charges Cybernetic/Interview Schedule of Mr.ArvindPardeshi

Dear Sir/ Madam,
I have not received To and Frocharges till today
Please inform status

From: Pardeshi Arvind N
Sent: Tuesday, December 08, 2009 2:28 PM
To: '[protected]@cyberneticgroup.com'
Subject: FW: Cybernetic/Interview Schedule of Mr.Arvind Pardeshi

Dear Madam,
I have not received To and Fro till today
Please inform status




From: Shraddha [mailto:[protected]@cyberneticgroup.com]
Sent: Tuesday, November 17, 2009 1:27 PM
To: Mahalle Sachin H; [protected]@yahoo.in
Cc: Devendra Sir
Subject: Cybernetic/Interview Schedule of Mr.Arvind Pardeshi



Dear Mr. Arvind,

First of all Congratulations!!!
Your have been s/listed in Maruti Suzuki for face to face round.

Plz find the interview schedule as under:

Note: Plz. be there on time

Plz send me confirmation mail, as you get this mail.

You will be reimbursed by lower class flights ( such as- Indigo,Airgo, Paramount, Air decon, Spice zet etc.) To and Fro on production of original tickets.

Plz book your return ticket for late night ( 8-9 PM), the interview process might continue up to 6:30 Pm.


Plz. find Interview schedule and venue as below:

Maruti Suzuki Ltd.
Venue: Gate No.1, HR Hall, Mez-1, Palam Gurgaon Road, Gurgaon.

Contact Person: Mr Uma Kant (HRD)
Date/Time: 21/11/2009, 9.00 AM
Phone No. :[protected]


You have to carry with You ( are required)

a) One passport size photo.
b) One updated cv.
c) CTC Breake Up/latest salary slip

Also Find attached CV of yours , which i have fwded to maruti and the reason which i mentioned for your 12th percentage.

Best Regards


Shraddha Sharma
Cybernetic Management Services
312 - Hemkunt Chambers, 89 - Nehru Place
New Delhi

o :[protected]
m: +91.9650.011.216
e: [protected]@cyberneticgroup.com
w: www.cyberneticgroup

Respected Sir/Madam,

This is to inform you that I the under signed am the introducer of maruti car to our group of company against Hyundai and now we are using 1132 cars of Maruti only.

As a result after 8 years I got harassed like any thing from your dealership at the same time not got proper response from your Territory Sales Manager-Mr.Amit Inani, based in Indore.

As per below mentioned mail I was harassed in your dealership. After written the mail on 18th of Dec. 09, I got the car cover and seat cover ( commitment of dealer's representative Mr.Nitesh) on 28th of Dec. i.e after one month (from the date of delever the car).

After that we send the details to our HO. But again there was a shock for me. As per our HO there are Rs.30,000/- consumer scheme is going on for Wagon R LXI model in Dec.09, but I got Rs.20,000/- only.

On 28/11/2009 at the time when we went to your above mentioned dealership for purchasing the car I had asked "any thing coming in the next month or not, for matter of two days I should not loose any thing". But the gentle man Mr.Nitesh Rep. of dealer clearly told to us that it is going to reduce in December. So purposely he had mis-guided us only to achieve his target.

On 30/12/2009 when I came to know your current discount structure, talked to Mr.Nitesh but he replied boldly that " Your invoice had raised in Nov. 28th so you are not elligible for the same discount of Dec.

On 31/12/2009 I talked to Rukmani Motors and came to know that it was false, the Invoice has not been raised till the time,because the loan amount ( due to not fulfill the commitment of Mr.Nitesh I had not signed and cleared the loan amount) has not released.

On 31/12/2009 at 11.37am talked to Mr.Priyans at "Anytime Maruti" and confirmed that if the invoice will raise in December I will be eligible for the consumer discount of Rs.30,000/- (call has been recorded at my end).

On 31/12/2009 at 11.43 am talked to Mr.Amit Inani - Territory Sales Manager,Indore ( call was recorded at my end) and told him in details, but sorry to say Mr.Inani was not in the mood to take care of the customer. He was in the mood to take care of his dealer. He told to the undersigned that within one hour he will call back. I asked for his mobile no.but he had refused to give it to me,and told "I have my personal no., I dont have official mobile so I can't give it to you" I was really shocked seeing the behaviour of a manager of Maruti, who claim "NO.1 in Customer satisfaction" ( it was known to me at that time only, he will not call me back ). Then I told him very clearly if I am not eligible for the discount I will just submit the car and I am ready to give one month depreciation also.

I am surprised at 2.20pm one lady called me from your Indore office and told that Mr.Inani will call you later as he is busy in some other work. I replied to that lady, "Mr. Inani is trying to pass 31st December 2009 and if tomorrow he will tell me that discount has been changed or withdrawn I will not listen it, please convey the message to Mr.Inani". (call has been recorded at my end and it was told to that lady also).

So,this is my request to you please let me know what should I do ? will I submit the car? will I get the Discount or should I go to "Consumer Forum" against your Company.

Please let me know your valueable suggestion within 48 hours otherwise I will go to "Consumer Forum"



----- Original Message -----
From: monotosh
To: Rukmani (CCM)
Cc: [protected]@maruti.co.in ; rukmani.[protected]@airtelmail.in
Sent: Friday, December 18, 2009 7:05 PM
Subject: False commitment of Rukmani Motors.


Dear Miss Pandit,

At the beginning I would like to tell you be smart but dont try to be over smart or dont try to do any "CHALAKI."

Do you know the meaning of Reminder ? Neither you nor any body from your organisation till yesterday talked to me regarding pending finance amount. So how can you say reminder. To cover your fault or false commitment you just written that you have given me reminder on phone and that time I was out of station.

I am the "Zonal Business Manager" of a limited company so we have monthly tour plan and for your kind information from 28/11/2009 till date I have not gone on tour.

Hope some body miss guided you and you have written the mail. First know the fact. The fact is.....

I had purchased a Wagon R Lxi car on 28/11/2009 from your dealership. Your rep. committed few free accessories with the car. In which Car cover and Seat Cover also included. While the car was delevered your rep. told that these two items was not in stock, next day they will send both the items. But sorry to say after several reminder and request your co. was not able to supply the same. In between one day your rep. came to office with Finance person. In front of that gentleman again I had remind your rep. for his commitment, immediately he talked to some of his superior and handed over the phone to me I told that superior clearly "if you can give me my obtainable to day only then only I accept otherwise you have to give me Side molding also as a penalty". Initially he was telling that it were not in their stock, hearing about penalty suddenly he talk to that rep. and both the person (finanse person and your rep.) went away.Then your person came to me with only car cover. I had refused to accept. Asked both the items. but the poor man was not able to give me both for your company's poor stock.

Yesterday on 17/12/2009 at 6.55pm I got the call of your rep. that my loan has approved. I replied to him , "Just now I am going to write a mail to Maruti about the harrasment and false commitment of your dealership.

Hope after that immediately to save your self you had written the mail to me. In the hurry you had mentioned for any information please feel free to me, What to you ? write? talk? meet? ?????

Now I have taken it as my prestige issue, so either I submit the car to you and will do the settlement, will go for other company (not the Maruti) or you have to give me your committed items with side moulding.

NB. For your information I am the person who had introduced Maruti against Hundai in our group before six and half year. Today we are using 1132 cars in our group.



Regards

Monotosh Roy
Zonal Business Manager
Central Zone.
[protected].




----- Original Message -----
From: Rukmani (CCM)
To: [protected]@ceatltd.com
Cc: rukmani.[protected]@airtelmail.in
Sent: Thursday, December 17, 2009 7:05 PM
Subject: reminder


Dear Mr. Monotosh,

This is our kind reminder to you that your finance amount is not clear from bank, as you had not sign your paper documents on state bank of India,
as we already given you reminder on phone but you were out of station at that time.so kindly go to bank and sing the paers so we can proceed your papers to Registration office.


for any information please feel free to me, or else our Finance manager Mr. Shelendra lalawani
Thanks & Regards
Deepti Pandit
Customer Care Manager
Rukmani Motors

I purchase Maruti Swift Car befor 6~7 Months Back, I ask Maruti Authorised Service Station & Dealer (Rohan Motors Greater Noida) for A Swift Digital Clock , The fit the Clock & after some time i found that Clock light is not very clear as compair the my frnd CAR .Same time i request ROHAN motors to Change the Clock, But the has only one type of Clock whick is physically different From the CLOCK from the Factory
I am continious follow with Mr. Gagan (Service Head & Mr, MP singh But they are refusing with a answer that the part is physically diff. from the original one But we have only one part from the Factory

HOW THIS IS POSSIBLE THAT MARUTI HAS TWO DIFFERENT PART NO FOR COMPANY LINE ASSEMBLY & FOR SERVICE, IT IS CLEAR EITHER DEALER IS CHEATING WITH US & FITTING DUPLICATE PART FOR SERVICE REQUIREMENT OR ITS MARUTI SERVICE FAILER WITH CUSTOMER