Maruti Suzuki India Complaints & Reviews

i have given rs.50000 as booking amount on dated 30th april 2009 and remaining rs. four lakh fifty four thousand eight hundread seven on dated 3 may 2009 to M/s HISAR AUTOMOBILES M/s MARUTI UDYOG LIMITED. the manager promised the delievery of maruti swift vdi on 10 may 2009.i have receipts of full payment. but yet we have not got the car for which we have paid till date. we want strict action to be taken agaisnt them and get the product for which we have paid and waited too long.i shall be higly thankful to you if my compliant get solved.
mob. [protected]

Dear Sir

My self Man Singh Chauhan, Faridabad, Haryana. My Brother's Maruti Van (OMINI) bearing no UP92V 3450, got accident in March2009 and we have taken our car to one of your nearest authorised dealer KTL, 96/6, Chunni Ganj Kanpur on 3rd March 2009. But as on date we don't have status of our Car. As and when asked to the dealer reply is same it will take two three day's more, there is some work pending or they are supposed to recieved one part from company which has to be replaced.

I'm not able to under stand how much time they guys are required to repair my car. Almost four months have been past and the reply is same.

Above all now they guys are not picking my phones, Even some time picked and they keep me on hold. Each and every time i've to explain the details of my cars and getting no satisfactory reply.

I have contacted on [protected] with so many peoples, every body is passing the phone and nnot responding properly. Infact we have visited to KTL personally twice. They guys don't know the value of customers.

I just want to know that how much time a company take to send machinery parts to their dealers. Because every time the answer is same that we have ordered some part to MUL and we have not recived yet.

Pl confirm me on urgent basis where is the actual delay is it from company part's or from Dealer's end, because we are very much harrased by your unsatisfactory services.

If this is not company's fault pl take the necessary action againt the Dealer for facing such type of inconvinience.

Regards

Man Singh Chauhan
[protected]

I Have purchased this vehicle during october 2009 and run 20000 kms. last three months iam observing some problem in my vehicle. During long run, at some particular moment the vehicle's pick up is drastically coming down and mass humid white smoke used to come out of the vehicle and gradually the engine used to turn off.After some time -may be 20-30 minutes- the vehicle become ok for drive. The white smoke coming out are so heavy that...

I have given my Maruti Alto car with number DL8CH 9511 Black Alto with Saya Automobiles, GTK road on 21st June'09 .

They have given the car on 22nd June and says everything is perfect, But i m facing major problems after service .

I have filed a complaint on 26th june that my car is not running smooth and there is noise coming out from front part of car and front tyres having rattling sound .

I have shown the same to Saya on 04rth july and they have made me fool by saying air pressure in the tyres is high .They reduced the same and handover me the car by saying now it is perfectly all right .

Now there is huge sound coming out from engine and front tyres are still bubbling .

I m fed up with such bad service from saya autombiles .

Kindly lodge my compaint and do the needful .

rgds

Parveen

My car met with an accident on 21-June-09. An Innova hit my car's left side as he tried to skip the red light thinking that its 10:30pm and he could..Unfortunately he hit my left back and my tyre rim, tail lights, bumber and the body part above the the tyre..ie the petrol filling cap area was damaged.
I had bought this car on 31-Dec-08 and hence all damaged parts could be replaced without any additional cost.I called the service station to inform them about the accident and they offered to pick my car as i work monday to friday.They sent a driver on Wednesday, 23-June-09 to pick up my car. They wanted me to submit my original documents with him like orignal insurance papers, driving license, service book and my RC.
The driver inspected my car, took the documents and went to the service station promising that, since the damage was not much I could get my car back by the weekend..I received a phone call from Okhla service station to verify details and to inform that my insurance claim was submitted the next day.

Since then I have made several phone calls to the Maruti suzuki allianz Okhla service station only to find out that the car has been sent to Mathura Road Maruti Body shop for parts replacement..No one called me to inform the status. 10 days ago, i managed to get the Maruti Mathura road body shop number and spoke to Rajdev.He said that since the parts of Alto were not available in the storehouse it was taking that long but he promised to return the card within 2 days as the parts just had arrived that day.
He informed me that the claim amount for the damage was around 14, 000 approx.I told him that the car was due for the 3'rd servicing as well and he said that it won't be problem.I offered to pick up the car but he said that he would deliver the car.

Its been 10 days now after the last conversation and my car has still not delivered. I spoke to Rajdev yesterday and he apologized and promised agin to send my car positively after the lunch time.
I came back from work to discover that the car had still not been delivered.
At this point, I am angry and scared for my car because no one bothers to tell me the status or call to inform the progress. My orignal documents are with them and it scares me that they might miss use my car and my documents..What if they mght have been driving it or causing damage to the engine.
Please intervene, if possible

Maruti Swift Dzire Complaints- Delay in delivery

Three month back I have booked Swift Dzire VXI by giving Rs. 10000 as advance. As told by one of executive Mr. Dinesh Sharma & senior officer Mr. Rakesh Bhardwaj of M/s T.R. Sahni Motors Pvt. Ltd. that we will deliver the car within 15 days. I have booked the car vide R.No. 24171 dated 16/04/2009 & paid chq. No. 956285 dated 11/04/2009 of Syndicate Bank, Dev Nagar, New Delhi, but till now I have not delivered the car. Moreover several times I speak to Mr. Dinesh (executive), Mr. Sharad (senior to Mr. Dinesh) and Mr. Rakesh Bhardwaj (G.M.) of M/s. T.R. Sahni Motors (P) Ltd. but they are simply misguiding and not giving exact date of delivery of car. I once again wants to know the exact date and time for delivery of car and the true reason of delay as Maruti is valued brand in Auto Industry if such type of things happens with genuine customer like me then the image of Maruti will spoil and people will not trust on the commitments made by authorized dealer of Maruti. Hence I request you to take the matter seriously not only for me but for the image of the Company as well.

By Jitendra Kumar Jain


C.C. to M/s. T.R. Sahni Motors (P) Ltd. (Auth. Dealer)

Dear Sir,

I had purchased a SX4 car from popular automobiles on11/05/2009 from trivandrum( Registration No. KL 01 AV 3537) and I had given for first servive to HERCULES AUTOMOBILES . the car where ran only 450 KM at the time of servive.
After delivery of vehicle by completing service I took the the car to my home, on the way to my home there were smoke coming through the AC wend's and also the engine oil indicator were also blinkering. Suddenly engine stopped and a small murmering sound is coming from engine. When I tried to start the vehicle its not starting. then I pulled the car to car shed and this became a big shame for me as I bought a big car from maruthi after few days people were saw i am pulling my new car.

when I opened the bonet the entire oil has been spreaded over the engine room and i pulled the oil guage needle the entire oil has been drained out.

Immediately I called Hercules service center and told the problem happened to my car and they told me they will call back, but even after a long time they didn't called me and I called again, that time they are asking with whom u speaked earlier and there is no complaints registered. After that I contacted again Hercules and they told they had sent two mechanics to my home. After one hour they reached my home at 9 o' clock and told oil filter has been broken due to over tight

Simultaneously I contacted Mr. Sameer Jain who is responsible for the service in Trivandrum and he adviced me to contacted Mr. Cristopher who is the CEO of Hercules Automobiles and I contacted Mr. Christopher also he told he will took the car on sunday or monday but till noon on monday nobody called me.

I went to hercules showroom and met CEO and Service Engineer and they accepted it has been there fault and apologised for the same and they told me they will bring the car to the service center and check what had happened but I am not ready to give the car to Hercules again and also I am not ready to take this car, I WANT REPLACEMENT OF CAR.

I am going to give a case against Hercules Automobiles at CONSUMER COURT tomorrow itself.

Please go through the issue and I am attached some photos of my car engine room. Please do something as early as possible.

Regards
JYOTHISH R
[protected]

Dear Sir,

CC : CCM/CRM

Subject : Enquiry About purchase; Booking made but delivery not initiated.

Customer ID: [protected]
Order/Inv : SOB09000493
Receipt No. REC09001080
Receipt Date: 03rd May'09


I truly appreciate & regard the support extend to us with immediate response of our query. But I would say with extreme disappointment that same is worthless till I get final output. Though I got a call from Vipul Motors, Faridabad when i filed a complaint 2 month ago yet i received same consolation nothing has been finalized.

I really wish to understand that if my waiting time for Swift diesel is 3 Months then does it really mean that I would be getting my car delivery on 30th of third month or should I get the same atleast 3 to 4 weeks before last date as a customer delight..…? It has already been 10 weeks.

Myself is working with one of your A-class vendor Sanden Vikas which has recently got 3 Awards in various vendor performance categories. I being in Imports deptt, know very well the Maruti Schedule for Swift Diesel (YN4D) for each month. There hasn’t been any unforeseen fluctuation in Swift-D schedule for so long time. If there would have been any kind of serious shortage then definitely Maruti would have done some thing to kill the backlog & achieve the equilibrium. Despite of this, i really wish to know why this dealer is not been able to meet my request before time & waiting for last day of committed waiting time to get me the delivery.

I strongly feel that there is lack of transparency in the system. There should be any online system or any other tool for customers to track the status of their booking/ pendency wrt sales etc.
So that we could not do the follow up like I have been doing for last three months. This system will reduce the chances for dealer to skip the booking, if any. Atleast, we all can check the status of booking or pendency at any given point of time.

I came to know that company has the facility to advise the customer of their status of the booking with the help of aforesaid customer ID & order no. It can be traced online since apparently these are the numbers provided by the company itself & has complete record since the inception to fixation of production bucket to dispatch.

Hence, now I would like Maruti people directly to respond my query & ask Vipul Motors, Faridabad to get me my Car delivery immediately. Since if you would ask Vipul Motors, Faridabad to respond my query then there would be the same answer which I know for last three months.

I don’t want any response from the dealer except the car delivery as I am not going to entertain any call except the call related to my car delivery.

Being on supplier end, you should understand our problems being faced with out a fourwheeler. Everytime, i have to call a Cab whenever i have to go somewhere & pay enormously which i feel company should compensate to me. And in emergency cases, you can imagine the need & heartfelt loss thereafter.

I have been a loyal customer to Maruti for long time but now have started thinking to switch my loyalty to other Automobile company since I realize that my situation may not be different & company may not be affected with loss one customer, but I find this level of service completely unacceptable.

Hence, would request you to advise me the status of my booking & instruct Vipul Motors, Faridabad to initiate & get me my delivery immediately before i would come to face any emergency case.


P.S - Please let me know if Maruti Udyog Limited finds this request unreasonable. I appreciate the time you have taken to read this & earliest action in this regard

Thanks & regards

Paras Kalra

Hi;

My name is Siddhartha Sinha from Delhi and I own a 2004 made Maruti Suzuki WagonR. I have not had any major problems with the car except for the poor servicing that I have been receiving. My car has just run 60, 000 km(s) and on 28th of June, 2 009, it went through a major servicing. Just to inform you that I had these following problems when it went for servicing;
a) Clutch- Extremely hard
b) Noise from Calipers or Front Brake Shoes
c) Bubbling
d) Wheel Alignment

After the servicing (and I paid a substantial amount for the same), I find the following problems;
a) Clutch is still extremely hard with a distinct noise coming out everytime it is depressed.
b) Caliper Noise has never subsided, even after telling them repeatedly about it.
c) Bubbling is still there, especially when I am cruising at top gear between 60 to 80 km speeds
d) Alignment not done properly as the car pulls towards the left.

Apart from the above, the auto entry system that I had installed in the car does not work at all after the service. This is not the first time that I am not satisfied with the service provided by this particular Service Centre, it has happened earlier too and I had to revisit them often to take care of problems. Due to non-availability of better service centres close to my residence, I am having o visit this centre again and again.

The details of the centre are as follows:
Excel Automobiles
Contact person Manoj Sehrawat (M. D.), Suraj Singh (Work Manager)
Address Maruti Authorised Service Stations
78, Bagdola. Sec. - 8, Dwarka
City New Delhi - 75
State Delhi
Phone(s[protected], 55469752
Fax[protected]
Mobile Manoj Sehrawat(M.D.) [protected]
Niranjan Sehrawat [protected]
Krishan sehrawat [protected]
EMail [protected]@yahoo.com
Website www.vyapardarpan.com/excelautomobiles

My details are as follows:
Siddhartha Sinha
email sid.[protected]@gmail.com

Mr. Pankaj Narula
Maruti Suzuki




Dated: 30/06/2009

Dear Mr. narula,

This is in continuation to my earlier unacknowledged and unattended complaint of 28/05/2009 lodged with the regional office regarding the faults (Clutch vibrations) in my car (Swift DZire VDI, Regd. No. DL7CH 6637) purchased from Bagga Link Motors on April 28/04/2009. At the time of first free service, the car was not even washed by the Bagga Link workshop and certainly getting the faults rectified was a distant dream. I lodged a stringent complaint with the regional office and after incessant pursuance and innumerable calls to the regional office; Mr. Vijay of Bagga Link Motors attempted some repairs. Apparently the clutch vibrations got diminished but resurfaced after a week (nearly 100 kms. drive). I immediately informed the workshop authorities but all in vain, which is why I had to again lodge a complaint with the regional office.
It is shameful on part of Maruti that the complaints lodged with the regional office are closed without being attended. Moreover, each time when regional office[protected] is contacted to know the status of the complaint, a false assurance is given “we will call you after half an hour but that half an hour never comes”.
I request you to intervene immediately to resolve the faults, so that I may not be put into further hardship.


Thanks and regards

Yours Sincerely


Dr. Hemant Kumar
Ph.D., BOYSCAST (U.K.), R.A. (Italy)
Associate Professor of Physics.
MotiLal Nehru College.
University Of Delhi, South Campus.
Benito Juarez Road, Delhi 110021
Ph:[protected], Fax:[protected]
Cell: [protected] Resi:[protected]


Residence: 23 KANCHANCHANGA APTS. PLOT 90 I.P. EXTN. DELHI 110092

I Purchased Maruti Suzuki Ritz on June 5th (Delivery Date) in Cars India, Chennai. I haven't received a Standard Component (Mud Flaps) till date. This is so bad. Even the same problem exists for Ritz accessories. None of the officially released accessories are available in any dealer shop. Maruti Suzuki, are you sleeping?

Ref: (1) Chassis No. MA3FKEB1S[protected] Engine No. D13A1007497

(3) Regn No. DL 2 CAG 6500 (4) Model-Swift VDI


Sub: Noise in rear wheel bearings


Dear Sir,

Please refer to the above. The vehicle was purchased from Competent Automobiles Co. Ltd., 19, Shivaji Marg, Najafgarh Road, New Delhi-110015 under 1 year manufacturer warranty & a two year extended warranty scheme on 20th Mar 2007. The car has been repeatedly sent to the dealer’s workshop for replacement of rear drum wheel bearings which had become very noisy. The dealer claims to have replaced the bearings on two occasions but the fault has still not been rectified. It appears that the dealer has been cleaning the bearings & re-fitting them else the problem should not re-occur so frequently. They are even charging labour for replacement which otherwise should have been done FOC.

We request you to kindly call for the service history of the vehicle from the said dealer & look into the matter. The car has logged around 56000 kms.

Thanking you.


Yours faithfully,

For Subrat Organics Pvt.Ltd.

(Sandeep Nayar)

Director

mobile: [protected]

Mr. Pankaj Narula
Chief General Manager (Service)
Palam Gurgaon Road
Gurgaon-122015(Haryana)

I want to share my experience about changing pattern of behavior and attitude of staff and customer services at MSSD Naraina. Our family has 4 different Maruti Models which have always been serviced at MSSD .On 11th July I had given my Wagon R for routine annual service along with renewal of insurance( Job No.0384500) . I had to call the Service station twice at 5.15 P.M.(Promised timings were 5 P.M.) to check readiness as I had not recd. any SMS. I was told to come at 6.30 P.M. On reaching I had to literally ask everybody about status of readiness. Nobody was interested as they busy closing their day and reception people had left. I was curtly told that it was Mr. Sarkar who would know. When I asked his mobile number I was told that neither did they have it nor there was any use as his mobile was switched off.( Clearly conflicting statements) I had no option but to go around the whole complex looking for the gentleman. I couldn't. I came back to the Front Desk and confronted the uncooperative gentleman about his discourteous approach. Seeing no redressal, I shouted asking the reasons and that I would put in a complaint, asking his credentials, since he was not carrying any name plate. He scribbled his name as S.K. Sikka, a fair plump aged around 25 yrs. with glasses. He commented that he was working as CASUAL and was FRUSTATED . I wonder why such people are made to sit at Front Desk to malign a company which is spending a major chunk of earning for customer satisfaction.
This incidence was brought to the knowledge of Mr. Sarkar for necessary action
Next jolt was that at the time of payment I was told that I had to pay Rs 13025/- as cash as Credit card facility was closed. Fortunately I was carrying my Cheque book and I paid thru cheque.
Another jolt I was told that since Mr. Rajiv had left Insurance cheque could not be accepted.

You will find it unpalatable but I would like that such incidences are investigated so that image of company is not tarnished by few undesirable elements.

My next car ( DL 9 C K 6089) insurance and annual service is due in August 09 would like an action taken report against this complaint before that so that I could go with little ease next time.

Dr LALIT DANG
R-811 New Rajinder Nagar
New Delhi-110060
[protected]

Sir,
Prompt after sales service is a key to customer satisfaction and building goodwill of the company.
But, I would like to draw your attention towards my case. A Maruti Suzuki Ritz, model VXi was booked on 26th May 2009 and delivered to me on 15th June 2009 with a promise by the distributor of providing accessories like matting, seat cover, mud flap with in 2-3 days.
As of now, the promise is not yet fulfilled till date. All attempt have been made from my side, like visiting distributor place 10 times, calling customer care 3-4 times, On the other hand the distributor is pressing me for servicing of the car, since one month which have been driven just 280 KM because of non availability of requisite accessories.
All this is providing me a mental tension and feeling wastage of my money as I am unable to use the vehicle without accessories, Sir I request you to take some action within a week or else I will report this matter to the consumer forum and in media.



Regards

Mrs Menu Arora
57, Maharishipuram, Agra
M.No:- [protected]
[protected]
CC: Madhusudan Motors, Agra

have purchased maruti swift car purchased from Chittosho Motors, Mohali) on[protected], which met with and accident while going to Amritsar on pilgrimage with 6 members of my family including my 40 days old baby resulting in major accident so to the car apparantly because of malfunctioning of the front tyres. I requested the Maruti attend to my following observations 1. Both the front tyres got deflated without any apparent reasons resulting in hitting the road divider and the car turned topsi turvy twice and landed on the other side of the divider. 2. Providentially the family suffered minor physical problems making it difficult for 3 members of the family even to move properly. 3. The car had run about 300 kms and was on its first trip outside Mohali. The entire episode is very disappointing and disheartening for me and my family. Prayer : As brand new car has got damaged leaving a great trauma and phychological and emotional setback it is but natural for us to request you to replace the car at companies cost as the car as there was definately manufcturing defect/parts in the car. My Car Number is : PB65D (T) 5702. So far no action taken by the agency and Maruti Udyog. No action has been taken by the agency and Maruti Regional office so far.

Still my questions not responded by the Agency and Maruti :

1. Why new tubeless tyres got deflated before hitting the divider, whereas there was no obstacle in between.
2. All the site photographs shared and they are clear evidence that there was problem with the tyres but agency and maruti didnt take any action.

Dear Concern,

This is in reference to the Maruti Suzuki Car Model Alto LXi bought by me from Apra Auto Ltd. 3 months ago. In reference to the same I would like to bring to your kind notice that its window glass of the back seat was broken itself when car was being driven from Sonepat to Rohtak. At the time when this incident took place my father was sitting along the same seat and all the glasses scattered and feel down inside the car and upon him. It could have been a major accident if he had not been alert and rescued himself and shifted on other side where my sister was sitting. He also had minor scratches on his body and got insane at the time of incident.

After I came to know, I also felt very bad. I strongly feel that Manufacturer should take the responsibility of this incident and harassment our family had gone through during this incident and at least compensate us by paying amount of Rs. 5 Lakhs. Also this kind of incident should not happen again with any other customer and people feel safe while driving the cars of these highly esteemed companies

ATTENTION MARUTHI OWNER BEFORE GOING FOR SERVICING AT THE KPF PRIVATE LIMITED
BELLARY.
THINK TWICE BEFORE GOING TO THE SHOW ROOM FOR SERVICE. THEY ARE CHEATERS THEY CLAIM THE AMOUNT WITH OUT PUTTTING THE PARTS.
K.P.F. STANDS FOR KATHARNAK PAKKA FORUTWENTY PVT.LTED
I had taken the maruthi swift (vxi) KA 02 MB 2715 for checkup on 03/07/09. The service engineer told that it is having some problem we have to check it. On 4th they told that the repair cost about Rs.2200/-
that some HIGH TENTION CORD HAS GONE we have to replace is it will be ready by noon. In the after noon i collected the vehicle and gone back. I checked in the envening the replaced parts but to my surprise the replaced part was not found. Next day morning I went to the dealer I asked which is the part you had replaced and where is dameged part. He showed the part that he has replaced.
But actully they have not replaced that part by seeing itself any body can tell that it is old one not the new one. They told that part that they have not replaced the part. After enquiring the same they told that they have replaced orther chort that doesn't have the part No. so, we have billed the amount in with different part name.

I have purchased the Maruti Zen Estilo Car Sports Model in Feb 2009 from Sai Service Station, Lower Parel, Mumbai in the name of Ragini Kumari.They have issued the Registration Book ( RC Book) in the name of Ragini Kumari but the model of the Vehicle is wrongly mentioned as Zen Estilo Lxi.I have pointed out the mistake at that time but after repeated attempts and repeat calls to Sai Service Station, Lower Parel in Mumbai from where i have purchased the Vehicle they have not rectified the error.Almost 4 months have gone and i have complained several times but they have done nothing regarding my complaints.
Therefore please look into this matter because they are harrasing me mentally for the past 4 months.I want compensation regarding this harrasement

Thanking You

Ragni Kumari
Vehicle No-MH 43 X 3324

Dear Sir,
I am the owner of zen estilo purchased from Rahul Sharma"Regent Auto Links Pvt Ltd" A-10/9, Site-3, Industrial Area Merrut Road, Ghaziabad-201002 (U.P). We have not recieved our R/C even after 1.5yrs of purchasing it. Every time i contact or went personaly to the Regent Autolinks they have not given anything except the excuses i am fed up of all these things as i am not able to use my car because of the papers, Pls pass this complaint to Maruti udyog and that i am going to lodge a complaint on consumer court against them and the agency about the fradulent activities they are indulging in and cheating the customers.
With Regards
IT HAS BECOME ALMOST ONE MONTH TO LODGE ABOVE COMPLAINT BUT NO SOLUTION HAS BEEN GIVEN BY THE COMPANY.
Deepak Sharma
[protected]

I purchased a Maruti Swift LDI car from Varun Motors Visakhapatnam on[protected]Reg.No:AP31BA380 ; Engine No: 1162503; Chasis No: 385146) and got the Remote lock and Power windows fixed from there itself.
I have been facing the problem of frequent fuse failure and stalling of the vehicle. Every time the fuse was replaced and the wiring checked by the service centre of Varun Motors, Siripuram, Visakhapatnam and it was assured that there will not be any further trouble. But the trouble continued and I was subjected to lot of inconvenience and mental agony.
After many such occurrences, it was diagnosed that the Water-in-oil sensor got burnt and that is creating the electrical short circuit. However I was advised to wait till the time of fuel filter change at 20000 KM, as the sensor is not available independently but as a part of fuel filter assembly only. Ultimately at 7400 KM, the fuel filter assembly was replaced on 19/06/2009 and I had to pay Rs.3200/= towards cost and service charges. I fail to understand why I should pay for this when the vehicle is in the guarantee period. I request you to instruct Varun Motors Visakhapatnam to refund the above amount and also advise me regarding future course of action in case of such occurrances in future

Thanking You
Yours Faithfully

C.BABU
FF-2, Sri Lakshmi Apartments
Near Krishna College, Maddilapalem
Visakhapatnam-530022
e mail id: [protected]@yahoo.co.in
Ph.:[protected]: Cell: [protected]
Copy to:
Varun Motors Maruti Service Centre
Siripuram, Visakhapatnam