Maruti Suzuki India Complaints & Reviews

Mr. Pankaj Narula
Maruti Suzuki




Dated: 30/06/2009

Dear Mr. narula,

This is in continuation to my earlier unacknowledged and unattended complaint of 28/05/2009 lodged with the regional office regarding the faults (Clutch vibrations) in my car (Swift DZire VDI, Regd. No. DL7CH 6637) purchased from Bagga Link Motors on April 28/04/2009. At the time of first free service, the car was not even washed by the Bagga Link workshop and certainly getting the faults rectified was a distant dream. I lodged a stringent complaint with the regional office and after incessant pursuance and innumerable calls to the regional office; Mr. Vijay of Bagga Link Motors attempted some repairs. Apparently the clutch vibrations got diminished but resurfaced after a week (nearly 100 kms. drive). I immediately informed the workshop authorities but all in vain, which is why I had to again lodge a complaint with the regional office.
It is shameful on part of Maruti that the complaints lodged with the regional office are closed without being attended. Moreover, each time when regional office[protected] is contacted to know the status of the complaint, a false assurance is given “we will call you after half an hour but that half an hour never comes”.
I request you to intervene immediately to resolve the faults, so that I may not be put into further hardship.


Thanks and regards

Yours Sincerely


Dr. Hemant Kumar
Ph.D., BOYSCAST (U.K.), R.A. (Italy)
Associate Professor of Physics.
MotiLal Nehru College.
University Of Delhi, South Campus.
Benito Juarez Road, Delhi 110021
Ph:[protected], Fax:[protected]
Cell: [protected] Resi:[protected]


Residence: 23 KANCHANCHANGA APTS. PLOT 90 I.P. EXTN. DELHI 110092

I Purchased Maruti Suzuki Ritz on June 5th (Delivery Date) in Cars India, Chennai. I haven't received a Standard Component (Mud Flaps) till date. This is so bad. Even the same problem exists for Ritz accessories. None of the officially released accessories are available in any dealer shop. Maruti Suzuki, are you sleeping?

Ref: (1) Chassis No. MA3FKEB1S[protected] Engine No. D13A1007497

(3) Regn No. DL 2 CAG 6500 (4) Model-Swift VDI


Sub: Noise in rear wheel bearings


Dear Sir,

Please refer to the above. The vehicle was purchased from Competent Automobiles Co. Ltd., 19, Shivaji Marg, Najafgarh Road, New Delhi-110015 under 1 year manufacturer warranty & a two year extended warranty scheme on 20th Mar 2007. The car has been repeatedly sent to the dealer’s workshop for replacement of rear drum wheel bearings which had become very noisy. The dealer claims to have replaced the bearings on two occasions but the fault has still not been rectified. It appears that the dealer has been cleaning the bearings & re-fitting them else the problem should not re-occur so frequently. They are even charging labour for replacement which otherwise should have been done FOC.

We request you to kindly call for the service history of the vehicle from the said dealer & look into the matter. The car has logged around 56000 kms.

Thanking you.


Yours faithfully,

For Subrat Organics Pvt.Ltd.

(Sandeep Nayar)

Director

mobile: [protected]

Mr. Pankaj Narula
Chief General Manager (Service)
Palam Gurgaon Road
Gurgaon-122015(Haryana)

I want to share my experience about changing pattern of behavior and attitude of staff and customer services at MSSD Naraina. Our family has 4 different Maruti Models which have always been serviced at MSSD .On 11th July I had given my Wagon R for routine annual service along with renewal of insurance( Job No.0384500) . I had to call the Service station twice at 5.15 P.M.(Promised timings were 5 P.M.) to check readiness as I had not recd. any SMS. I was told to come at 6.30 P.M. On reaching I had to literally ask everybody about status of readiness. Nobody was interested as they busy closing their day and reception people had left. I was curtly told that it was Mr. Sarkar who would know. When I asked his mobile number I was told that neither did they have it nor there was any use as his mobile was switched off.( Clearly conflicting statements) I had no option but to go around the whole complex looking for the gentleman. I couldn't. I came back to the Front Desk and confronted the uncooperative gentleman about his discourteous approach. Seeing no redressal, I shouted asking the reasons and that I would put in a complaint, asking his credentials, since he was not carrying any name plate. He scribbled his name as S.K. Sikka, a fair plump aged around 25 yrs. with glasses. He commented that he was working as CASUAL and was FRUSTATED . I wonder why such people are made to sit at Front Desk to malign a company which is spending a major chunk of earning for customer satisfaction.
This incidence was brought to the knowledge of Mr. Sarkar for necessary action
Next jolt was that at the time of payment I was told that I had to pay Rs 13025/- as cash as Credit card facility was closed. Fortunately I was carrying my Cheque book and I paid thru cheque.
Another jolt I was told that since Mr. Rajiv had left Insurance cheque could not be accepted.

You will find it unpalatable but I would like that such incidences are investigated so that image of company is not tarnished by few undesirable elements.

My next car ( DL 9 C K 6089) insurance and annual service is due in August 09 would like an action taken report against this complaint before that so that I could go with little ease next time.

Dr LALIT DANG
R-811 New Rajinder Nagar
New Delhi-110060
[protected]

Sir,
Prompt after sales service is a key to customer satisfaction and building goodwill of the company.
But, I would like to draw your attention towards my case. A Maruti Suzuki Ritz, model VXi was booked on 26th May 2009 and delivered to me on 15th June 2009 with a promise by the distributor of providing accessories like matting, seat cover, mud flap with in 2-3 days.
As of now, the promise is not yet fulfilled till date. All attempt have been made from my side, like visiting distributor place 10 times, calling customer care 3-4 times, On the other hand the distributor is pressing me for servicing of the car, since one month which have been driven just 280 KM because of non availability of requisite accessories.
All this is providing me a mental tension and feeling wastage of my money as I am unable to use the vehicle without accessories, Sir I request you to take some action within a week or else I will report this matter to the consumer forum and in media.



Regards

Mrs Menu Arora
57, Maharishipuram, Agra
M.No:- [protected]
[protected]
CC: Madhusudan Motors, Agra

have purchased maruti swift car purchased from Chittosho Motors, Mohali) on[protected], which met with and accident while going to Amritsar on pilgrimage with 6 members of my family including my 40 days old baby resulting in major accident so to the car apparantly because of malfunctioning of the front tyres. I requested the Maruti attend to my following observations 1. Both the front tyres got deflated without any apparent reasons resulting in hitting the road divider and the car turned topsi turvy twice and landed on the other side of the divider. 2. Providentially the family suffered minor physical problems making it difficult for 3 members of the family even to move properly. 3. The car had run about 300 kms and was on its first trip outside Mohali. The entire episode is very disappointing and disheartening for me and my family. Prayer : As brand new car has got damaged leaving a great trauma and phychological and emotional setback it is but natural for us to request you to replace the car at companies cost as the car as there was definately manufcturing defect/parts in the car. My Car Number is : PB65D (T) 5702. So far no action taken by the agency and Maruti Udyog. No action has been taken by the agency and Maruti Regional office so far.

Still my questions not responded by the Agency and Maruti :

1. Why new tubeless tyres got deflated before hitting the divider, whereas there was no obstacle in between.
2. All the site photographs shared and they are clear evidence that there was problem with the tyres but agency and maruti didnt take any action.

Dear Concern,

This is in reference to the Maruti Suzuki Car Model Alto LXi bought by me from Apra Auto Ltd. 3 months ago. In reference to the same I would like to bring to your kind notice that its window glass of the back seat was broken itself when car was being driven from Sonepat to Rohtak. At the time when this incident took place my father was sitting along the same seat and all the glasses scattered and feel down inside the car and upon him. It could have been a major accident if he had not been alert and rescued himself and shifted on other side where my sister was sitting. He also had minor scratches on his body and got insane at the time of incident.

After I came to know, I also felt very bad. I strongly feel that Manufacturer should take the responsibility of this incident and harassment our family had gone through during this incident and at least compensate us by paying amount of Rs. 5 Lakhs. Also this kind of incident should not happen again with any other customer and people feel safe while driving the cars of these highly esteemed companies

ATTENTION MARUTHI OWNER BEFORE GOING FOR SERVICING AT THE KPF PRIVATE LIMITED
BELLARY.
THINK TWICE BEFORE GOING TO THE SHOW ROOM FOR SERVICE. THEY ARE CHEATERS THEY CLAIM THE AMOUNT WITH OUT PUTTTING THE PARTS.
K.P.F. STANDS FOR KATHARNAK PAKKA FORUTWENTY PVT.LTED
I had taken the maruthi swift (vxi) KA 02 MB 2715 for checkup on 03/07/09. The service engineer told that it is having some problem we have to check it. On 4th they told that the repair cost about Rs.2200/-
that some HIGH TENTION CORD HAS GONE we have to replace is it will be ready by noon. In the after noon i collected the vehicle and gone back. I checked in the envening the replaced parts but to my surprise the replaced part was not found. Next day morning I went to the dealer I asked which is the part you had replaced and where is dameged part. He showed the part that he has replaced.
But actully they have not replaced that part by seeing itself any body can tell that it is old one not the new one. They told that part that they have not replaced the part. After enquiring the same they told that they have replaced orther chort that doesn't have the part No. so, we have billed the amount in with different part name.

I have purchased the Maruti Zen Estilo Car Sports Model in Feb 2009 from Sai Service Station, Lower Parel, Mumbai in the name of Ragini Kumari.They have issued the Registration Book ( RC Book) in the name of Ragini Kumari but the model of the Vehicle is wrongly mentioned as Zen Estilo Lxi.I have pointed out the mistake at that time but after repeated attempts and repeat calls to Sai Service Station, Lower Parel in Mumbai from where i have purchased the Vehicle they have not rectified the error.Almost 4 months have gone and i have complained several times but they have done nothing regarding my complaints.
Therefore please look into this matter because they are harrasing me mentally for the past 4 months.I want compensation regarding this harrasement

Thanking You

Ragni Kumari
Vehicle No-MH 43 X 3324

Dear Sir,
I am the owner of zen estilo purchased from Rahul Sharma"Regent Auto Links Pvt Ltd" A-10/9, Site-3, Industrial Area Merrut Road, Ghaziabad-201002 (U.P). We have not recieved our R/C even after 1.5yrs of purchasing it. Every time i contact or went personaly to the Regent Autolinks they have not given anything except the excuses i am fed up of all these things as i am not able to use my car because of the papers, Pls pass this complaint to Maruti udyog and that i am going to lodge a complaint on consumer court against them and the agency about the fradulent activities they are indulging in and cheating the customers.
With Regards
IT HAS BECOME ALMOST ONE MONTH TO LODGE ABOVE COMPLAINT BUT NO SOLUTION HAS BEEN GIVEN BY THE COMPANY.
Deepak Sharma
[protected]

I purchased a Maruti Swift LDI car from Varun Motors Visakhapatnam on[protected]Reg.No:AP31BA380 ; Engine No: 1162503; Chasis No: 385146) and got the Remote lock and Power windows fixed from there itself.
I have been facing the problem of frequent fuse failure and stalling of the vehicle. Every time the fuse was replaced and the wiring checked by the service centre of Varun Motors, Siripuram, Visakhapatnam and it was assured that there will not be any further trouble. But the trouble continued and I was subjected to lot of inconvenience and mental agony.
After many such occurrences, it was diagnosed that the Water-in-oil sensor got burnt and that is creating the electrical short circuit. However I was advised to wait till the time of fuel filter change at 20000 KM, as the sensor is not available independently but as a part of fuel filter assembly only. Ultimately at 7400 KM, the fuel filter assembly was replaced on 19/06/2009 and I had to pay Rs.3200/= towards cost and service charges. I fail to understand why I should pay for this when the vehicle is in the guarantee period. I request you to instruct Varun Motors Visakhapatnam to refund the above amount and also advise me regarding future course of action in case of such occurrances in future

Thanking You
Yours Faithfully

C.BABU
FF-2, Sri Lakshmi Apartments
Near Krishna College, Maddilapalem
Visakhapatnam-530022
e mail id: [protected]@yahoo.co.in
Ph.:[protected]: Cell: [protected]
Copy to:
Varun Motors Maruti Service Centre
Siripuram, Visakhapatnam

Sir,
This to bring your notice that I had purchased two Dizire IDL (commercial) from Dewas Garage, Kokata(details as under).
Firstly, there was discrepency at the time of delivery. I was SMS'd by the sales person, the engine no. and the chassis no. of the vehicle supposed to be alloted to me but despite my full payment done, it was given to some other customer for reasons best known to M/S Dewas Garage.
Secondly, I was given two different insurance policies for each vehicle with different date of commencement which caused us lot of agony to claim accident bill.
Lastly, I had submitted all relevent excise refund papers complete for both vehicle to Mr. Subhadeep who issued a receipt for the same.
I have received refund of one vehicle by cheque dated 17.03.09 . In the second vehicle refund, I have almost called at least 50 to 60 times during last 2 and 1/2 months to Mr. Avdesh, Ms. Srawani Das of M/S Dewas Garage but could not get any proper response. Lastly I was given a mobile no. of Mr. Nitin Gami([protected]) of Maruti Udyog. To add insult to injury I was told by Mr. Nitin that there are lacs. of customer of Maruti and it is impossible for him to listen to a mere customer like me.
I have already send a mail to Mr.Sanjeev Kumar of Maruti Udyog for the same but till today there is no reply from his side also.
So, I would request to kindly look into the delay and also arrange for my excise refund else I would be forced to seek the shelter of law of the land.
___________________________________________________
received cheque for this vehicle:-
___________________________________________________
Invoice No.-VSL08001977 dt. 29/12/2008 01:43 p.m.
Chassis No: MA3FKEB2S00146873
ENGINE nO. D13A-1178764
Reg No. WB-04D-3000
___________________________________________________
CHEQUE DUE:-
_________________________________________________
Invoice No.VSL08002171 dt. 19/01/2009 11:08a.m.
Chassis No.MA3FKEB2S00148419
Enginev No. D13A-1161594
Reg. No. WB-04D-3085
___________________________________________________Thanking you

Respectfully yours
(for SINGH CABS)
TEJWANT SINGH
11A. A.T.M. Rd. KOL-20
[protected]@hotmail.com
Ph No.[protected]
[protected]

Dear All,

This is to warn everyone who is planing to buy a car, service their car and Insurance of the car please donot think of this showroom.

Another name to fraud, 420, bugglers, cheaters is "Modern Automobiles, Chandigarh"

Unfortunately I bought a car from here and got insurance also from here, at the time of expiry of my insurance heir representative called up and said to re-insure from them and they will provide two free service coupons. I fell in the trap and took the insurance and when i reached the showroom to get my car serviced free for that coupan the service manager refused to accept the coupon and said i have to pay for the service, when i complained for the same there were no one to hear.

Adding to this fortunately i have reached before my car service was completed and i came to know that there balancing machine was out of order. But when i saw my bill they have added the amount of balacing also, real CHEATS. when i objected, they confirmed from the workshop that the machine is not working since morning and they deducted the amount. I feel sorry for all those people who give there vehecles for service on good faith and this dealer is ridiculus,


Modern automobiles are the bunch of f...s


Sudeep Mukherjee

After a waiting period of six months I bought maruti Suzuki swift desire vdi colour silver on 06 nov 08. I encountered number of problems after second service.
1. After second service mileage of the car dropped from 18 to 15 to 16. Pickup of the car was lost.
2. Cracks were also observed on the console and I requested the dealer to change it. After 2 months dealer (Jeewan motors, Bhopal) changed it during this event cooling of the air conditioner failed and even the direction of the vents were changed. I repeatedly visited the dealer for the same but they were not ready to listen to the problem. They argued that there is no resemblance between the air conditioner and the console and said that they have not even touched the a/c. after a lot of argument they checked it with the thermometer and agreed that they have attached air conditioner wire and heater wire (mechanic tripathi). Which they corrected.
3. There is cranking sound the in car at fourth gear which was mentioned in the job card thrice but all in vain. The sound can even be heard today the point is that even the maruti Suzuki engineer kishore heard the sound and even he could not identify it.
4. Worst draw back of the car is that it turns off while on turn. Car having power steering & electronic brakes is prone to accident at that time. Again visiting the dealer for more than a month the resisted to listen. The car even turned off in front of the engineer kishore and trial was done by putting s.d.t. the dealer changed sensor of the acceletor but the car stopped time and again and the dealer was not able to understand the same.
5. After one month of the event the dealer agreed that the car may have the problem and they changed the clutch plates. After the procedure there was noise in the bonut. For which I visited the station again which resulted that not only the sound was same, the bonut was tampered and the alignment was disturbed. Also the fiber attachment of the wind screen got disturb.
6. The pickup of the car is low. Trials were done number of times but all in vain. Gear shifting is still a problem and not smooth as was in test drive.
7. Gear shifting is hard, steering is tight the car comes out of the workshop the same way as it goes in.
8. Mileage of the car has dropped a low but dealer refuses.

My point
The car is defective and I am wasting by time, money and energy to rectify it. Above all I am being emotionally tortured for the same being a dentist a have less time even for my family and rest. If not considered appropriately I wish to enter the consumer forum for valid output.

Hi,

I bought my Swift VDI in october 2008. First of all I had to pay 35 K extra to get the car delivered in a reasonable time frame(not month and years of waiting).

Since then I have almost spent most of my Saturdays getting my car fixed.

First my car developed wobbling out of nowhere after second service. But after many visits to DD Motors they could not rectify the problem and did not give any satisfactory answer. I got a tyre checked at a local mechanic, who instantly told me that there is some problem with the tyre. I then used the spare tyre and the problem was rectified. This is the FIRST EXAMPLE OF INEXPERIENCED SERVICE ADVISORS AND TECHNICIANS THAT MARUTI HAS.

Second, the front suspensions started giving some thud like sound when the vehicle goes through a bump. I got this checked from the so called very good MARUTI OWNED SERVICE STATION AT NARAYNA. There they did some fixing and the can ran fine for not more than 2 days. I went there many times and they could not find the cause and obviously could not solve it. This is the SECOND EXAMPLE OF INEXPERIENCED SERVICE ADVISORS AND TECHNICIANS THAT MARUTI HAS EVEN IN THE SERVICE STATIONS THAT MARUTI OWNS.

Third, I recently gor my car serviced from Magic Auto last weekend. There the service advisor told me that maruti recommends a complete oil and filters change at 20, 000 kms, which costs around 6000/-. For the sake of my car I spent around 8000/- on the fourth service. I also showed the suspension problem, which (as mentioned by the service advisor) they fixed. It has been only a week and my car's performance, acceleration has gone back to the level of a car that has its service long overdue. The suspension is giving the same sound again.This is the THIRD EXAMPLE OF INEXPERIENCED SERVICE ADVISORS AND TECHNICIANS THAT MARUTI HAS AND THAT THE COMPANY IS INTERESTED MORE IN MONEY MADE ON AFTER SALES PART RATHER THAN CUSTOMER SATISFACTION.

on top of it, I will have to waste some more time on getting the tire replaced from JKTyre myself.

I think Maruti does not know that customers buy vehicles to make their life better, but my recent experience had made my life worse. I should have stuck to some other OEM rather than Maruti.

If anybody has any email id/phone no. of some body in Maruti Customer Care (preferably some body from suzuki, who cares about customers), kindly provide me.

And if by mistake anyMaruti Official takes some time of their "busy schedules" then kindly do the needful.

Tarun Kalra
([protected])
Swift VDI
Sunlight Copper.

Dear Sir/Madam,

I gave my Maruti Wagon R (AP10 AH4788) for repair (in an accident case) to one off the authorised Maruti Service Station namely M/s Naidu Motors Ltd. (1-10-1/285/1, Opp. vegitable market, Kushaiguda, Hyderabad) on 20.03.2009.
Job Card no. JC08007527 Dated 20.03.09. This was a case of an accident and body repair was a nature of the complaint.

ISSUE/Problem:- I have forgotten my CD & DVD collection in my car, while I gave it for service on 20th March, 2009. On next day, (21.03.09) while taking back the vehicle, I noticed that my CD and DVD collection is missing. I complaint the same to the concerned people, including the workshop manager. They said that, boys who have done this job are not on duty and will get back to you once thay come back on the duty. Till today i think those workers have not come back and i keep on calling them on the same issue, but no response from the dealer!!!

Since day1, I always go to the Maruti Authorised Service Station and never had such problems (you can check records with Varun Motors - Hyderabad).

These CDs and DVDs are priceless and it's my lifetime collections...!!!

I saw an advertisement on TV recently from Maruti Service Centre, in which it says that only mother can make her child happy... But I think in my case, "Mother Made Child Cry!!!"

People from Service station know an issue: Mr. Prakash[protected], Mr. Anil[protected] & Works Manager[protected].

My Details:
Name: Milind Derasari.
Address: Flat No 105, Sai Santosh Residency, Street No 1, Tarnaka, Hyderabad - 500 017.
Mobile No:[protected].

Hope, This will not repeat again to any other child(customer)!!!

Regards,
Milind.

Dear Mr Pankaj Narula,

WIth utmost dissappointment I here by submit by grevience via this source which I tried through your Maruti team in Hyderabad and Gurgaon. Names of the Maruti team members contacted for help (but of no use) can be given immediately upon request.

I am supposed to be the pround owner if Maruti 800 personaly using (In Delhi we also own Baleno, Wagon R, Zen and Alto also), make 2005 December, inbuilt AC, sort of Steel Greyesh color. Almost driven 48000Kms, everytime service done with The Preferred Maruti Service Stations. Car is "Single Hand Driven" at all times and maintained very well.

Back ground : Due to the negligence of One the Service Staion team in Hyderabad (RKS Saboo Motors) clutch and pressure plates were to be replced @ 36000Kms.

Day before yesterday (28 June 09) I went to review my car to Varun Motors as low pick up, clutch feels to be not responding well. Met of the Mecanic and supervisor of the work shop and is again suggested to replace Clutch and pressure plates after car is driven almost ONLY 12400 Kms.

Isn't this SURPRISE for all o[censored]s ?

Let me put this is in NUT SHELL !

If we look at the life of Clutch plates at the first tenure (which was 36000Kms) which was company fitted, and if I now compare with what is replaced by the authorized service vendor - VARUN MOTORS, Begumpet, Hydrabad which can't even long for 12400Kms and now needs to replaced as suggested by one of the Engineer in Varun Motors, Mr Kiran.

Moral of the Story - Company fitted Clutch plated bieng GENIUINE goes well almost 36000Kms (eventhough Saboo Motors guys messed up) and new CLUTCH PLATED fitted by the VARUN Motors seems to be DUPLICATE / INFERIOR quality spares and hence unable to go LONG way !!

This small, but very unfortunate incident I would like to bring ro your kind notice which confirms that eventhough bieng your authorized vendors they CHEAT geniuine customers who never think of going to road side mechanic to ensure and see that MARUTI SUZUKI product is well mantained all time in an expectation car gets best of the service and treatment from so called MARUTI SUZUKI AUTHORIZED SERVICE STATIONS.

Kindly assist to repair my car to avoid any further damage as this is the only one mode of transporation with me in Hyderabad.

Thanks in anticipation and look forward to your reply.

Regards,

Magan Khera
[protected]@hotmail.com
[protected]
HR51 N 4728

DEAR SIR / MA’AM,

PLEASE BE INFORMED THAT OUR BRAND NEW SUZUKI A-STAR ZXI ( CHASIS NO.:- 170051, ENGINE NO.:[protected] PURCHASED ON DATED:- 2/06/2009, FROM S.B. CARS PRIVATE LTD.( AUTHORISED DEALER ) IS HAVING PROBLEMS DUE TO MANUFACTURING DEFECTS RIGHT AFTER THE PURCHASE OF THE CAR. THE TYPE OF PROBLEMS ARE AS FOLLOWS.

1) LESS COOLING ( PROBLEM IN THE AIR-CONDITIONER )
2) LESS SOUND OUTPUT IN THE HORNS
3) NOISE IN THE AIR-CONDITIONING BLOWER ( LATEST DEVELOPMENT )

WE CONTACTED THE DEALER IN CONTEXT TO THE ABOVE STATED PROBLEMS AND IN RETURN THEY REQUESTED US TO VISIT THEIR SERVICE STATION. I HAD PERSONALLY VISITED AS REQUESTED BY THE DEALER FOR THE CHECK UP.

DURING MY FIRST VISIT ( DATED:07/06/2009 ) THE SERVICE MANAGER CLAIMED THAT THERE WAS LESS AMOUNT OF GAS IN THE AC HENCE THE COOLING WAS NOT EFFECTIVE AND INSTRUCTED HIS MECHANIC TO RECHARGE THE GAS AND FOR THE HORNS HE TOLD ME THAT A WIRE WAS LOOSE AND ONE OF THE HORN SPEAKER WAS UNTUNED HENCE CAUSING LOW SOUND OUTPUT. HE FURTHER ON PLEADED ME TO RIDE THE VEHICLE FOR FEW DAYS AND GIVE HIM THE FEEDBACK.

AS SAID I TESTED THE CAR FOR FEW DAYS AND UNFORTUNATELY THE PROBLEMS PERSISTED, SO I CONTACTED/VISITED THE SERVICE STATION AGAIN ON 19/06/2009.
NOW THEY CLAIMED THAT THERE WAS A DEFECT IN THE CONDENSER OF THE AIR CONDITIONER AND THEREFORE REPLACED THE CONDENSER AND FOR THE HORN’S DEFECT THEY SAID IT WAS AGAIN SET AND THERE ARE NO PROBLEMS. OVERALL THEY SAID THAT THE CAR IS CHECKED AND FUNCTIONING PROPERLY.

ON THEIR ASSURANCE I USED THE CAR BUT AGAIN AFTER FEW DAYS I NOTICED A CONSTANT SOUND IN THE BLOWER OF THE AIR-CONDITIONER AS I SWITCH IT ON AND THE PROBLEM OF THE HORN STILL PERSISTS. AGAIN I CONTACTED THE SERVICE MANAGER AND THE SALES EXECUTIVE EXPLAINING THE DEFECTS AND REQUESTED THEM TO CHECK THE VEHICLE AT MY OFFICE AS I HAD ALREADY BEEN TWO TO THREE TIMES TO THE SERVICE STATION EARILIER ON FOR THE SAME PROBLEM. THE STATION IS FAR OFF FROM MY LOCATION AND AS A BUSINESS MAN ITS A LOSS FOR ME IN TERMS OF MY TIME, ENERGY AS WELL AS MONETERALLY. THEY FAILED TO PROVIDE ME THE SERVICE.

I AM REALLY DISGUSTED AND UNSATISFIED WITH THEIR CAREFREE ATTITUDE AND DELAYED AFTER SALES SERVICE AND ALSO DEMAND AN EXPLANATION AS TO HOW DOES A BRAND NEW CAR ( NOT EVEN A MONTH OLD ) HAS SUCH MAJOR DEFECTS. WE AS CUSTOMERS EXPECT THAT THE CAR WE BUY AFTER PAYING A CONSIDERABLY GOOD AMOUNT SHOULD BE FUNCTIONING PROPERLY AND IF NOT THEN WHERE IS THE DIFFERENCE BETWEEN BUYING A NEW CAR AND PURCHASING A SECONDHAND OR A USED CAR. IT'S BEEN OVER A WEEK NOW BUT STILL THEY HAVE NOT ATTENDED THE PROBLEM EVEN AFTER GIVING REMINDER CALLS TO THE DEALER'S SALES EXECUTIVES EVERY ALTERNATE DAYS. EACH TIME THEY GIVE EXCUSES AS WELL AS FALSE ASSURANCE THAT THE PROBLEMS WOULD BE SOLVED AS THEY WOULD BE SENDING MECHANICS AT OUR PLACE, BUT NO ONE TURNS UP.THIS IS NOT ACCEPTABLE.

HUMBLY REQUESTING YOU TO LOOK INTO THE MATTER AND INFUSE NECESSARY ACTIONS IN RESOLVING THE PROBLEM AT THE EARLIEST.

REGARDS

MR. ARNAB DAS
BHARTIYA MANAVADHIKAR ASSOCIATION

I purchased a Swift Dezire, ZDI from M/s SK CARS, Salem, dealer code A202.in the month of Sep.2008.The trouble started at the time of delivery, when I wanted to have my new car insured with my previous insurance provider (transfer of NCB of old car).The Managing Director of the above mentioned dealership refused the same and said that I can take delivery of the vehicle only if I take the insurance policy through their tieup.After much debate and discussion with regional office Chennai I went ahead and insured the car with the Insurance Co.as per the dealer's wish.
I was absolutely satisfied with the performance of the car until it went for its First Free Service.Subsequently I noticed that I was unable to go beyond 80km/hr speed (cruise in the 5th gear) and the car used to sttuter and knock with the engine automatically shutting down and the power steering locked (imagine this scenario on a busy highway, where you could get mowed down by a speeding vehicle from behind).
This was intimated immediately to the dealer/service.My new car since Jan'09 has been to the dealer garage for rectification of the above problem nearly 6 times with the car being retained for nearly 4 days during each visit.Every time I take delivery I'm informed that the problem will never recurr and various parts like clutch sensor switch assembly, engine immobiliser etc have been replaced under instructions from Maruti Regional office Chennai.
The problem remained unsolved and the dealer has no clue to what exactly is the problem in the new vehicle which to date has done just 9000 odd kms.On 27/06/09 I took the car to the dealer for the First Paid Service and complained that the car stalls beyond speed of 80kms/hr and inspite of my numerous previous visits for the very same problem the complaint remained uncorrected.
I have always been liasoning with the senior customer service manager who has been very courteous, well this time I made it very clear that the car's problem needed to be solved in toto as I was fed up of visiting time and again.
I said that I wanted to meet the Managing Director, Mr.Muruganand.
When I started complaining to Mr.Muruganand I was shocked at his casual remark that electrical problems in the engine are bound to occur and quote unquote him"wasn't the car alright for a week after every visit?"I said"since the car is a brand new one and is in the warranty period why not replace the engine since I feel there seems to be a major unsolved problem in the engine."
He started raising his voice and started behaving in the most arrogant, uncouth way.The argument started to heat up and when I requested him to give me copies of the various job cards and complaints attended to during the various visits, so that I can approach Maruti regional office, Chennai, he started gesticulating with a pointed finger that as a customer its my responsibility to demand for the job card and take it at the time of vehicle delivery and its not his duty to place a copy of the job card in the car;please note that my car had always been delivered to me by their personnel at my place after the first 2 visits.
When I demanded that he address me with decency and treat me as a customer, he quotes"I've invested a lot for this dealership and that he wasn't my servant!!" which was uncalled for.
Being a Doctor with a good social standing I was shocked at this Arrogant, uncouth behaviour of the Managing Director of a Maruti Suzuki dealership, for a company which harps on customer satisfacton as its motto, its a serious dent to its credibility.
I discussed this issue with a couple of my friends who also opined that often this is the way the Managing Director, Mr.Muruganand behaves.Its high time that Maruti Suzuki takes serious note of his attitude and either warn him, and ask him to attend courses in HRD and instill Customer Management Skills in him.
Probably the monopoly enjoyed by this dealer in Salem is possibly a driving force for him to act in a rude, customer unfriendly manner.
I sincerely hope that such incidents do not crop up again and other Maruti customers in Salem do not go through such harrowing experince.I atleast expect an apology from him and the foremost is that the problem in my car be solved.

Dear Sir,
My name is Bhupendra Singh Rathore, working in a MNC-Abbott, as Area Sales Manager, I had booked a car Swift –Dzire VXi on date 19Jan.2009 with your (Maruti Suzuki’s Authorized Dealer) Autopace Network Pvt. Ltd, Industrial Area-Ph-I, Chandigarh by paying booking amount of Rs. 50, 000/- cash & Rs. 14, 500 for Insurance which was demanded by (Maruti Suzuki’s Authorized Dealer) Autopace Network Pvt. Ltd. After that I applied for a car loan to HDFC & IndusInd Bank. During this period of Six months(Jan-09 to June-09) my loan was approved by IndusInd Bank, Mohali of Rs. 3 lacs, In between I had paid the remaining amount i.e. Rs. 2.29 lacs of the car to the (Maruti Suzuki’s Authorized Dealer) Autopace Network Pvt. Ltd i.e. Chandigarh, whose details are given below,

Date Amount Details Total Amount Receipt no.

19 jan 2009 50, 000 Adv. Booking 50, 000 4899

19 Jan 2009 14, 500 Insurance 14, 500 5393

28 Jan 2009 35, 500 Advance 35, 500 4595

28 March 2009 81, 000 Advance 81, 000 3355

25 Apr 2009 15, 500 ATM 15, 500 Cash at

05 May 2009 12, 500 Manpreet (Autopace Employee) 12, 500/Cash Original Doc’s taken by Autopace Employee

19 May 2009 20, 000 At Autopace 20, 000 Cash
Total 2, 29, 000/-

But at the time of delivery of car, the ((Maruti Suzuki’s Authorized Dealer) Autopace Network Pvt. Ltd told me that the receipts of the advance payment of Rs. 2.29 lacs given by them (Maruti Suzuki’s Authorized Dealer) Autopace Network Pvt. Ltd are fake, & they have received only a single payment of Rs. 50, 000/- rest of the amount Rs. 1.80 lacs is taken away by their employee Amandeep, who is absconding from (Maruti Suzuki’s Authorized Dealer) Autopace Network Pvt. Ltd since 22 June 09. Also the receipt given by (Maruti Suzuki’s Authorized Dealer) Autopace Network Pvt. Ltd to IndusInd Bank, Mohali of Rs. 2.98 lacs is also fake, on the basis of which IndusInd Bank approved a loan of Rs. 3 lacs. IndusInd Bank gave the D.D. of Rs. 3 lacs directly to the (Maruti Suzuki’s Authorized Dealer) Autopace Network Pvt. Ltd.On 18th June when we met Mr.V.K.Moudgill(G.M) at Maruti Suzuki’s Authorized Dealer) Autopace regarding the delay of my car, GM Mr.V.K.Modgill said that your Demand Draft issued by IndusInd Bank is on hold at head office Jalandhar, after it’s clearance only we will be able to deliver you the car, which is ready for delivery at (Maruti Suzuki’s Authorized Dealer) Autopace Network Pvt. Ltd. But on 22nd June when we met Mr.Pradeep(Sales Manager) who enquired the status of payment in the Account’s Department of his office, we came to know that the D.D. was cleared on 15th June2009 itself, that means the GM Mr. Moudgill on 18th June gave us false statement & false commitments without enquiring the Accounts Department, which shows that a General Manager under whom the fraud employee was working for such a long period(two years) is a irresponsible person, negligence of which lead to the fraud occur, and also GM under the influence of a fraud employee misguided us (customer).

Respected sir,
we are being harassed by (Maruti Suzuki’s Authorized Dealer) Autopace Network Pvt. Ltd & their employees from past six months. After paying Rs. 2.29 cash & Rs.3 lacs in the form of D.D. total is Rs. 5.29 lac. We have not been delivered the vehicle yet. According to M.D. Mr. Nitin Mehan their Employee Amandeep related false information to him stating that the customer is a defaulter, & you (M.D-Mr.Nitin Mehan) have to say that we have the vehicle at present is ready for delivery at Autopace, but the delay is from bank side, thus creating a big fraud with us. At the time of loan approval, Autopace Network Pvt. Ltd
(Maruti Suzuki’s Authorized Dealer) sent their employee Manpreet to take the Original Documents & Receipts with cash Rs 12, 500/- in the name of registration of car, from my house, giving me excuse that my car is already being billed at Autopace in March-09., so as the car loan is approved by IndusInd Bank of Rs. 3 lacs, please give us all the original documents & receipts to deposit in IndusInd Bank. On 22nd June 2009 only we came to know all about the fraud done by Autopace Network Pvt. Ltd (Maruti Suzuki’s Authorized Dealer) & their employees, now we are left only with photocopy of original receipts given by Autopace Network Pvt. Ltd (Maruti Suzuki’s Authorized Dealer), Since we have deposited a total amount of Rs 5.29 lacs at Autopace Network Pvt. Ltd (Maruti Suzuki’s Authorized Dealer), please make the Dealer to deliver my car Swift Dzire VXi, or either reimburse the full amount of Rs 5.29 lacs completely, because I have deposited the full amount to your Authorized Dealer, so it’s entirely their responsibility & liability to deliver my vehicle, since the fraud has been done at their premises only with me & IndusInd Bank. As the employee Amandeep(Team Leader) was working with Autopace Network Pvt. Ltd (Maruti Suzuki’s Authorized Dealer) from past two years was very loyal and close to Autopace’s M.D-Mr.Nitin Mehan, since he use to donate blood for M.D’s family various times at Fortis Hospital, Mohali, which proves that all this fraud has been done under a proper influence by M.D. Since your Authorized Dealer is non-co-operating with us,


Thanks
Bhupendra Singh Rathore
797, RCS Enclave, Sec-49C,
Chandigarh-160012
Mobile-[protected], [protected]
Mail ID-: [protected]@rediffmail.com