Maruti Suzuki India Complaints & Reviews

I HAVE ALREADY COMPLAINT FOR THE SAME DEFECT BUT I AM SORRY TO SAY THE SAME COULD NOT BE RECTIFIED BY MARUTI AS WELL AS DD MOTOR MECHENICS .NOW LET ME KNOW TO WHOM I SHOULD I COMPLAIN OR STOP BUYING MARUTI PRODUCT IN FUTUR .IT IS A SHAME FOR MARUTI THAT SUCH MINOR DEFECT TAKES SO MUCH TIME AND WASTING CUSTMER'S PRETIGIOUS TIME.

My vehicle ( suzuki access) is insured with iffco tokio. I met with an accident while i was riding on 28/06/09. I got injured and treated. My vehicle is also damaged. How could I get benefitted by the insurance company in getting the repair charges. I came to know from a recent complaint, that the insurer has to pay the charges to get the vehicle repaired and there afterwards, to wait to get the reimbursement. If we are benefitted, why can't we be benefitted before repairs. Please help me in this regard, as I have already spent a lot in getting treated myself (after accident) and my wife who was a pillion rider.

I have purchased the maruti car and the details are as below: Car Model: M800 AC Duo Date of Purchase: 5th January 2009 Registration Number: MH01AH7246 Dealer Name: FORT POINT AUTOMOTIVE CARS PVT. LTD., CODE-0519 Hindustan Mills Compound, Dr. Anandrao Nair Marg Saat Rasta, Mahalaxmi, Mumbai

As you are aware my car is just 5 months old and still in the warranty period. Last week, when I was driving my vehicle in the rain all of a sudden, the wiper of the car stopped functioning. I could not move the vehicle further as the visibility was beyond driving. I just got stranded in the middle of the road and was forced to go to a side of the road, till the rain stopped. Later, I was to get out clean the glass and drive very slowly. I have to clean every now and then till I reach my destination. Later I observed that the hinge joint of the wiper arm was broken, whereas the wiper motor is working. It is just impossible for me to digest that a brand new car (that too of a reputed make like Maruti) to fail in just two days of its use in rainy period.

Since I had to go to Chennai for an official work, I kept my car aside after lodging the complaint with the dealer. At the same time, my second free service (6 months service) was due and I told the dealer to kindly pick the car from my residence, as I was not in town. I have left the message with my family, in an assumption that the car is serviced and also the problem will get rectified in my absence so that the time is saved. Accordingly, my car was picked up from my residence on 21st morning for servicing and also for the repair. I got a call on my mobile (as I was still in Chennai) from the customer relation officer mentioning that the car is serviced, but the required spares for the wiper unit is not available and will take two or more days.

I was given with two options like, I can take the car without the wiper unit rectification or leave the car with the workshop till the wiper is set right. Since, I have an urgent appointment on 23rd morning, I had requested them to please leave the car at my residence and can be picked up later once the wiper unit spares are ready. Accordingly, my car was returned on 22nd evening after 2nd free service, but with the wiper still not functioning. You may pleas note that the service unit is about 20 KM away (colaba to cottongreen) from my place of residence.

Now, I would like to know the following from the Maruti, that Why the wiper hinge arm broken within just two days of its use? What kind of testing do you carry out to test its quality? What is its MTBF value? Is it my car unit is having the problem or the entire batch of the wiper unit is defective? Was there any other complaint from the similar batch of car? I am extremely unhappy that this problem has put me in a highly unsafe condition of driving and is beyond my expectation from a company like Maruti, who are reputed for its quality and safety of passenger vehicles.

owner's name - Mrs.vimmy w/o dr.goldy HIG 1291, model town bathinda. 151001. phone - [protected]

engine no - F[protected]
dealer's name - SIDHAM motors pvt ltd, 2755/B-1, GT road, bathinda
bike name - suzuki access 125
sir, we got this on 9/3/09. got first service on 4/5/09. now 2nd service was due- 15 days back. but due to some problems at home we were not able to get service on time but when i went today, 29/07/09, they refused to do service, even refused to change oil. and they told me to come for 3rd service only, that is after 2 months. so it means our bike will run with same engine oil. please take necessary action

I HAVE PURCHASE A MARUTI SWIFT ON 20.06.2009FROM ROHAN MOTORS GHAZIABAD, THEY TOLD ME THAT THEIR IS 3 MONTHS WAITING THEN NEXT DAY TOLD ME THAT ONE CAR IS AVAILABLE. THEN I BOOKED THE SAME AFTER 3 DAY THEY GIVE ME DELIVERY, AT THE SAME TIME I TOLD THE SALES MANAGER Mr.J.P.YADAV THAT THE DIRVER SEAT SIDE DOOR IS DAMAGE AND FILL WITH PUTTING AND REPAINTED.THEY IGNORE ME AND I HAVE TO TAKE THE DELIVERY BECAUSE I HAVE PAID FULL COST OF CAR 3 DAY BACK,
PL ADVICE WHAT TO DO .

PH NO-
[protected]

SX4 Engine Problems – Issue with Khivraj Motors and Maruti Udyog

Date wise sequence of events.

11th July: I have taken my SX4 to Khivraj Motors (Gemini Chennai), as there was a loud noise when the car runs and also some amount of misfiring due to which the car stops at certain intervals. This case was assigned to a service staff by the name of Jagadish. I was told that Khivraj motors will only accept the vehicles on Saturday and Sundays and hence will not check to see what the problem is. Only on Monday will I be told about the problem and the costs that will be incurred. Additionally Khivraj also told me that the checking will be done only if I sign the job card on which the estimates are there.
The job card costing reads
Spares (Rs 1500) and Labour (10000 Rs). Total 25000 Rs
The demanded repairs on the job card states
“Check for engine noise and engine misfiring”. “If any major get approval”
Since the costs were on the higher side and I asked them, why have you quoted so much when you have not even checked the car, I was told by Jagadish that it is a mere formality to start the checkup. The Servicing Incharge Suresh then told me that the final costs will be told only once the car is checked and then only will any repairs be carried on with my approval. Based on this I signed the document and left.

13th July: No response from Khivraj.

14th July: No response from Khivraj.
I now call up Jagadish and find that his mobile phone is switched off. I call up Khivraj directly and am told that there is no job card for my car. I was shocked and when I told them to check again, another service representative came on the line and told me that indeed the car is with them but they have not yet checked the problem. I asked him if he can give me the cost estimate to which he stated he did not have any idea. He told me that he would call me shortly but there was no response.

15th July: No response from Khivraj.

16th July: No response from Khivraj.

17th July: No response from Khivraj.

18th July: Still there is no response from Khivraj. I now send an email to Pankaj Narula, Chief General Manager, Service, Maruti Suzuki India. The other recipients of this email are
sanjay.[protected]@maruti.co.in,
vkrishna.[protected]@maruti.co.in,
pankaj.[protected]@maruti.co.in,
gb.[protected]@maruti.co.in,
[protected]@khivrajauto.com,
[protected]@khivrajmotors.com

Within an hour of sending this email, I receive a response from Litjins John, stating that the car will be ready for delivery on 21st July. No costs have still been mentioned in the email.
John then calls me up on my cell phone to apologize for the inconvenience. I again ask him what is the total cost and he says that it’s very minimal and will be told to me on Tuesday. The service staff Jagadish also calls me up and apologizes for not being able to inform me the status. He states that he was in a training program for 4 days and hence his cell phone was switched off. He was unable to work on the car also. I ask him for the cost to which he mentions that he has no clue but feels that it is very minimal. We agree upon the delivery date of 21st July.

21st July: Jagadish calls me up to inform me that the car is ready for delivery. I am thrilled and ask him what time I can be there to collect the car. He tells me that a final road test is pending and I can come at 5.00pm to pick the car. When I ask him about the costs, he tells me that the entire work is completed for 6000 Rs only.

An hour later Jagadish calls me up and informs me that they discovered some more issues during the road test and need to work on the same. I ask him what is the problem about, and he said that some minor issues needs to be rectified. He also stated that these issues are due to an incorrect servicing done previously. He now tells me that he can deliver the car on 23rd.

23rd July: Jagadish calls me up and tells me that the car is now finally ready for delivery and the road test went fine. I now ask him what the cost is and he tells me Rs 23000. Now I am shocked and asked him what happened for the cost to go up from 6000 to 23000 within one day. He tells me the labour costs went up considerably as there was some major problems. He tells me that the labour cost came to around 11000 Rs. He also stated that all the issues with my car are due to incorrect servicing by my previous service center Autotech (which is also an authorized maruti service centre) I am furious now and call up the Chennai branch of Maruti to lodge a complaint. I am unable to get to anyone. Hence I again send out an email to which a person by the name of Jagadeesan from Maruti Udyog calls me up. I understand that he is the regional incharge of Maruti. When I explain the entire case to him, he tells me that Khivraj has always told me the costs that will be incurred and I always accepted the same. He also gets rude with me and tells me that I am a liar and people like me should never become customers with Maruti.

24th July: Mr Pradeep and Ms Swati from Autotech calls me up to speak to me. They state that it is urgent and cannot discuss anything on the phone. I agree to meet up with them and they arrive at my office. Both of them were visibly broken down and pleaded me not to take up the issue as Jagadeesan has threatened them that since they have done an incorrect servicing, they need to bear the cost and also convince me to back out of lodging a case. If this is not done he will ensure that the license of Autotech is cancelled and they will have to close down their Maruti business.

This kind of behaviour and approach from Maruti (Jagadeesan) and Khivraj is absolutely not acceptable and will be taken up at all levels from my end.

I was informed by Sales representative of Bhandari Automobile that we have Swift Dezire avilable and we can deliver it in 1 week. I payed the balance amount and applied for 4 Lacs loan. Load took 1 week after our discussion. Once loan was passed I asked them to handover the car they told since loan took time we have delivered the car to some other customer.
Date of payment (1.54 lacs) - 22nd May (Approx.)
Loan Disbursement(4 Lacs) - 27th May (Approx.)
Dealer - Bhandari Automobiles in Howrah
Still I am waiting for the vehicle, I asked Mr Jayanta Bose (Bhandari) and he told there was no vehicle in the month of May, how come somebody will promise it for you. Since then I am getting only dates and no vehicle till date. Mr. Bhandari has given a number of Maruti representative Ms Priyanka Ghose and she told it may take till August end.

Please advise what to do?
Thanks

To,
Chief General Manager (Service),
Maruti Suzuki India Limited,
Palam Gurgaon Road,
Gurgaon-122015 (Haryana)

Sub:-Rudely behave, poor service and committing a fraud with me

I am Durgesh Kumar, I am using a Car Wagon-R (DL-5CF 2357) from your authorized Dealer and at the time of purchasing I install the Sony Stereo (CDXV4800), Serial No. 1599114 on 18.5.2008 from Your Authorized Dealer M/s Fair Deal Cars Pvt. Ltd, Jhilmil, Shahadra, Delhi-110095, having two years warranty, because your name is very known to all, and your service is very good & fast, very faithful to customer. But now I am facing some problem that regarding my stereo that is not working properly. It has a problem of not reading CD properly and taking lot of time of reading the CD. Because of that I had gone to your Authorized Dealer (M/s Fair Deal Cars Pvt. Ltd, Jhilmil, Shahadra, Delhi-110095) on 10.7.2009 for solution of problem. They are taken my stereo for servicing, and when I am talking about the time period they told to me that my stereo is sent to the Sony’s authorized Service Center for solution. They told to me that all the process of servicing had taken maximum 2 days but now already 4 days gone passed. Today I am going to your Authorized Dealer and trying to coordinate with Mr. R.P. Aggarwal, but he was not attended me properly, when I am asking about my stereo he is trying to ignore me for one and half hours, when I request him to know the status of my stereo after that he makes angry and then I argue with him he abused me and he trying to beat me with the staff members I feel embarrassing. After sometime he gave me stereo and taken my signature on the receipt and when his Dealer’s Mechanic comes to install stereo in my car then I match both warranty card and stereo’s serial number I am socked to know that both have different serial number its mean he give me another stereo that is not mine. So I totally refused to take another stereo instead of my stereo, why I am taking another stereo. May be my stereo is misplaced by the M/s Fair deal cars Pvt. ltd. This is my bad experience of whole life and I am thinking what mistake I have done by purchasing your product. Now I am suffering from poor your service and also I am a victim of a fraud committed by your Dealer’s employees. It is your service how disgusting it is. Now I am lost the faith in your company.

Now I request you to solve my problem as soon as possible. If you are not taking this on priority basis I bound to make another decision to save my self-respect and stereo, which is broken by your authorized dealer’s employees.

In this regard I am talking on the Maruti Customer Care and they give me a Complaint No. [protected] dated 14.7.2009 for my problem but they don’t give me any solution or information regarding my problem then I call again on Maruti Customer Care and they give me another complaint No. [protected] dated 21.7.2009 but my problem is still pending, then I call at Maruti’s Regional Office in Delhi and they Promise me that they give me a solution in only one Hour but now almost 26 Hours passed but I have not received any information regarding my problem, then I again call on customer care and they gives me another complaint no. [protected] dated 22.7.2009. I thing they are seating only for taking complaint and giving complaint No. to their customer but they are not interested to give any answer or solution to their customer for their problem. What type of service they give to their customer.

Thanks & Regards



Durgesh Kumar.
D-35, West Jyoti Nagar (HB)
Loni Road, Shahadra, Delhi-110094.
Mobile:- [protected].

In reference to above subject we have purchased Maruti Suzuki Wagon R Lxi Duo on 10th dec 2008. But after second service car started giving troubles like
- Low pick up
- Miss firing in bonnet
we reported problem to M/s Standard Auto Service Station, Maruti's Authorisied dealer twice but the problem still persist. We request you for specialist LPG engineer, who can resolve the problem permantly.


Thanqs

Anurag gupta
[protected]

My name is Firoz Khan, I have purchased a Maruti SX4 Leather Cover, from your Dealership AALIANZ AUTOMOBILE, Safdarjung Enclave, New Delhi on 28th May' 2009

I would like to share some of very great experiences of mine with Maruti Suzuki:

- On 28th May'2009 I had been asked to make balance payment of Rs. 22, 000.00 respectively I have done the payment of Rs. 22, 000.00 cash, no reciept have been given to me and, Manoj Mishra (Sales Manager) & Tarun - Sales Executive have communicated that you will get all your documents through courier. But no courier has reached to me in a month time, then again I have visited AALIANZ Automobile to collect bills & I got only the Bill of Car while asking about the reciepts of all my Payments, there was no any reciept of Rs. 22, 000.00 in there records. Surprisingly when shared it with Sr. Manager, Mr. Puri, he asked me to write an application for the fraud & communicated that they will do the needful against the same. Now nobody from Sales Manager to Sales Executive picks up the telephone for a proper reply on this fraud. Everybody is corrupt & involved in it.

- In a single day we have booked two Cars one Maruti SX4 & one Swift LDI, surprisingly when we came to take the delivery of Swift LDI, we have been asked to pay Rs. 10, 000.00 extra for Swift LDI as a premium for the early delivery by Mr. Puri who is a Sr. Manager at AALIANZ Automobile otherwise take your money back. Whole of this outlet is filled with the Army of Fraudulents.

- I have given first booking amount for SX4 on 16th April'09 & I got the delivery on 28th May. For that I have complained many times to your Customer Care but there was no response, even complained directly to Area Manager - Mr. Manu Singh, Maruti story was same.

Also would like to share that I was Deputy Sales Manager- Haryana, Castrol India Ltd. from[protected], where I have worked with Maruti as a major supplier of Lubricant, surprisingly, being of same automotive Industry the kind of treatment I got from Maruti was so frustrating & helpless, that I can gaurantee that there is no any other company in this Industry, which do this kind of behavior with any of there Customer.

One more interesting story: one fine day I have called a Lawyer to file a case in Consumer Court, as I have asked him that "I have purchased a Maruti SX4 & I want to file a complaint against them" his instant reply was "Sir, AALIANZ Automobile se toh nahi lee hai Gaadi"

STILL, till date I have'nt recieved the original copy of Insurance of my Car.

Is this ethical !!!, Is this is a kind of experience you get from India's Larget Car Manufacturer!!!

Firoz Khan
Contact No.: [protected]

Hi,

I have put in my car for servicing as there were some damages to it dut to an accident. Its already been weeks and there is no response from any of the people from Maruti Showroom, Asansol branch. Whenever I go there they come up with some or the other reason and now currently they are saying that there are some strike going on and for the same they are not sure as to when they would repair my car. They are not responding to any other options if I am suggesting. And now its almost a month, I have not heard from them and my car is still lying over there as it is.

Please take some actions so that I would have my car serviced. Below are my details of the car:

Model:- Maruti Alto
Registration No.:- WB38 L 5066
Name: Prodip Das
Mobile No.:- [protected]

Regards,
Soubhick

i have given rs.50000 as booking amount on dated 30th april 2009 and remaining rs. four lakh fifty four thousand eight hundread seven on dated 3 may 2009 to M/s HISAR AUTOMOBILES M/s MARUTI UDYOG LIMITED. the manager promised the delievery of maruti swift vdi on 10 may 2009.i have receipts of full payment. but yet we have not got the car for which we have paid till date. we want strict action to be taken agaisnt them and get the product for which we have paid and waited too long.i shall be higly thankful to you if my compliant get solved.
mob. [protected]

Dear Sir

My self Man Singh Chauhan, Faridabad, Haryana. My Brother's Maruti Van (OMINI) bearing no UP92V 3450, got accident in March2009 and we have taken our car to one of your nearest authorised dealer KTL, 96/6, Chunni Ganj Kanpur on 3rd March 2009. But as on date we don't have status of our Car. As and when asked to the dealer reply is same it will take two three day's more, there is some work pending or they are supposed to recieved one part from company which has to be replaced.

I'm not able to under stand how much time they guys are required to repair my car. Almost four months have been past and the reply is same.

Above all now they guys are not picking my phones, Even some time picked and they keep me on hold. Each and every time i've to explain the details of my cars and getting no satisfactory reply.

I have contacted on [protected] with so many peoples, every body is passing the phone and nnot responding properly. Infact we have visited to KTL personally twice. They guys don't know the value of customers.

I just want to know that how much time a company take to send machinery parts to their dealers. Because every time the answer is same that we have ordered some part to MUL and we have not recived yet.

Pl confirm me on urgent basis where is the actual delay is it from company part's or from Dealer's end, because we are very much harrased by your unsatisfactory services.

If this is not company's fault pl take the necessary action againt the Dealer for facing such type of inconvinience.

Regards

Man Singh Chauhan
[protected]

I have given my Maruti Alto car with number DL8CH 9511 Black Alto with Saya Automobiles, GTK road on 21st June'09 .

They have given the car on 22nd June and says everything is perfect, But i m facing major problems after service .

I have filed a complaint on 26th june that my car is not running smooth and there is noise coming out from front part of car and front tyres having rattling sound .

I have shown the same to Saya on 04rth july and they have made me fool by saying air pressure in the tyres is high .They reduced the same and handover me the car by saying now it is perfectly all right .

Now there is huge sound coming out from engine and front tyres are still bubbling .

I m fed up with such bad service from saya autombiles .

Kindly lodge my compaint and do the needful .

rgds

Parveen

My car met with an accident on 21-June-09. An Innova hit my car's left side as he tried to skip the red light thinking that its 10:30pm and he could..Unfortunately he hit my left back and my tyre rim, tail lights, bumber and the body part above the the tyre..ie the petrol filling cap area was damaged.
I had bought this car on 31-Dec-08 and hence all damaged parts could be replaced without any additional cost.I called the service station to inform them about the accident and they offered to pick my car as i work monday to friday.They sent a driver on Wednesday, 23-June-09 to pick up my car. They wanted me to submit my original documents with him like orignal insurance papers, driving license, service book and my RC.
The driver inspected my car, took the documents and went to the service station promising that, since the damage was not much I could get my car back by the weekend..I received a phone call from Okhla service station to verify details and to inform that my insurance claim was submitted the next day.

Since then I have made several phone calls to the Maruti suzuki allianz Okhla service station only to find out that the car has been sent to Mathura Road Maruti Body shop for parts replacement..No one called me to inform the status. 10 days ago, i managed to get the Maruti Mathura road body shop number and spoke to Rajdev.He said that since the parts of Alto were not available in the storehouse it was taking that long but he promised to return the card within 2 days as the parts just had arrived that day.
He informed me that the claim amount for the damage was around 14, 000 approx.I told him that the car was due for the 3'rd servicing as well and he said that it won't be problem.I offered to pick up the car but he said that he would deliver the car.

Its been 10 days now after the last conversation and my car has still not delivered. I spoke to Rajdev yesterday and he apologized and promised agin to send my car positively after the lunch time.
I came back from work to discover that the car had still not been delivered.
At this point, I am angry and scared for my car because no one bothers to tell me the status or call to inform the progress. My orignal documents are with them and it scares me that they might miss use my car and my documents..What if they mght have been driving it or causing damage to the engine.
Please intervene, if possible

Maruti Swift Dzire Complaints- Delay in delivery

Three month back I have booked Swift Dzire VXI by giving Rs. 10000 as advance. As told by one of executive Mr. Dinesh Sharma & senior officer Mr. Rakesh Bhardwaj of M/s T.R. Sahni Motors Pvt. Ltd. that we will deliver the car within 15 days. I have booked the car vide R.No. 24171 dated 16/04/2009 & paid chq. No. 956285 dated 11/04/2009 of Syndicate Bank, Dev Nagar, New Delhi, but till now I have not delivered the car. Moreover several times I speak to Mr. Dinesh (executive), Mr. Sharad (senior to Mr. Dinesh) and Mr. Rakesh Bhardwaj (G.M.) of M/s. T.R. Sahni Motors (P) Ltd. but they are simply misguiding and not giving exact date of delivery of car. I once again wants to know the exact date and time for delivery of car and the true reason of delay as Maruti is valued brand in Auto Industry if such type of things happens with genuine customer like me then the image of Maruti will spoil and people will not trust on the commitments made by authorized dealer of Maruti. Hence I request you to take the matter seriously not only for me but for the image of the Company as well.

By Jitendra Kumar Jain


C.C. to M/s. T.R. Sahni Motors (P) Ltd. (Auth. Dealer)

Dear Sir,

I had purchased a SX4 car from popular automobiles on11/05/2009 from trivandrum( Registration No. KL 01 AV 3537) and I had given for first servive to HERCULES AUTOMOBILES . the car where ran only 450 KM at the time of servive.
After delivery of vehicle by completing service I took the the car to my home, on the way to my home there were smoke coming through the AC wend's and also the engine oil indicator were also blinkering. Suddenly engine stopped and a small murmering sound is coming from engine. When I tried to start the vehicle its not starting. then I pulled the car to car shed and this became a big shame for me as I bought a big car from maruthi after few days people were saw i am pulling my new car.

when I opened the bonet the entire oil has been spreaded over the engine room and i pulled the oil guage needle the entire oil has been drained out.

Immediately I called Hercules service center and told the problem happened to my car and they told me they will call back, but even after a long time they didn't called me and I called again, that time they are asking with whom u speaked earlier and there is no complaints registered. After that I contacted again Hercules and they told they had sent two mechanics to my home. After one hour they reached my home at 9 o' clock and told oil filter has been broken due to over tight

Simultaneously I contacted Mr. Sameer Jain who is responsible for the service in Trivandrum and he adviced me to contacted Mr. Cristopher who is the CEO of Hercules Automobiles and I contacted Mr. Christopher also he told he will took the car on sunday or monday but till noon on monday nobody called me.

I went to hercules showroom and met CEO and Service Engineer and they accepted it has been there fault and apologised for the same and they told me they will bring the car to the service center and check what had happened but I am not ready to give the car to Hercules again and also I am not ready to take this car, I WANT REPLACEMENT OF CAR.

I am going to give a case against Hercules Automobiles at CONSUMER COURT tomorrow itself.

Please go through the issue and I am attached some photos of my car engine room. Please do something as early as possible.

Regards
JYOTHISH R
[protected]

Dear Sir,

CC : CCM/CRM

Subject : Enquiry About purchase; Booking made but delivery not initiated.

Customer ID: [protected]
Order/Inv : SOB09000493
Receipt No. REC09001080
Receipt Date: 03rd May'09


I truly appreciate & regard the support extend to us with immediate response of our query. But I would say with extreme disappointment that same is worthless till I get final output. Though I got a call from Vipul Motors, Faridabad when i filed a complaint 2 month ago yet i received same consolation nothing has been finalized.

I really wish to understand that if my waiting time for Swift diesel is 3 Months then does it really mean that I would be getting my car delivery on 30th of third month or should I get the same atleast 3 to 4 weeks before last date as a customer delight..…? It has already been 10 weeks.

Myself is working with one of your A-class vendor Sanden Vikas which has recently got 3 Awards in various vendor performance categories. I being in Imports deptt, know very well the Maruti Schedule for Swift Diesel (YN4D) for each month. There hasn’t been any unforeseen fluctuation in Swift-D schedule for so long time. If there would have been any kind of serious shortage then definitely Maruti would have done some thing to kill the backlog & achieve the equilibrium. Despite of this, i really wish to know why this dealer is not been able to meet my request before time & waiting for last day of committed waiting time to get me the delivery.

I strongly feel that there is lack of transparency in the system. There should be any online system or any other tool for customers to track the status of their booking/ pendency wrt sales etc.
So that we could not do the follow up like I have been doing for last three months. This system will reduce the chances for dealer to skip the booking, if any. Atleast, we all can check the status of booking or pendency at any given point of time.

I came to know that company has the facility to advise the customer of their status of the booking with the help of aforesaid customer ID & order no. It can be traced online since apparently these are the numbers provided by the company itself & has complete record since the inception to fixation of production bucket to dispatch.

Hence, now I would like Maruti people directly to respond my query & ask Vipul Motors, Faridabad to get me my Car delivery immediately. Since if you would ask Vipul Motors, Faridabad to respond my query then there would be the same answer which I know for last three months.

I don’t want any response from the dealer except the car delivery as I am not going to entertain any call except the call related to my car delivery.

Being on supplier end, you should understand our problems being faced with out a fourwheeler. Everytime, i have to call a Cab whenever i have to go somewhere & pay enormously which i feel company should compensate to me. And in emergency cases, you can imagine the need & heartfelt loss thereafter.

I have been a loyal customer to Maruti for long time but now have started thinking to switch my loyalty to other Automobile company since I realize that my situation may not be different & company may not be affected with loss one customer, but I find this level of service completely unacceptable.

Hence, would request you to advise me the status of my booking & instruct Vipul Motors, Faridabad to initiate & get me my delivery immediately before i would come to face any emergency case.


P.S - Please let me know if Maruti Udyog Limited finds this request unreasonable. I appreciate the time you have taken to read this & earliest action in this regard

Thanks & regards

Paras Kalra

Hi;

My name is Siddhartha Sinha from Delhi and I own a 2004 made Maruti Suzuki WagonR. I have not had any major problems with the car except for the poor servicing that I have been receiving. My car has just run 60, 000 km(s) and on 28th of June, 2 009, it went through a major servicing. Just to inform you that I had these following problems when it went for servicing;
a) Clutch- Extremely hard
b) Noise from Calipers or Front Brake Shoes
c) Bubbling
d) Wheel Alignment

After the servicing (and I paid a substantial amount for the same), I find the following problems;
a) Clutch is still extremely hard with a distinct noise coming out everytime it is depressed.
b) Caliper Noise has never subsided, even after telling them repeatedly about it.
c) Bubbling is still there, especially when I am cruising at top gear between 60 to 80 km speeds
d) Alignment not done properly as the car pulls towards the left.

Apart from the above, the auto entry system that I had installed in the car does not work at all after the service. This is not the first time that I am not satisfied with the service provided by this particular Service Centre, it has happened earlier too and I had to revisit them often to take care of problems. Due to non-availability of better service centres close to my residence, I am having o visit this centre again and again.

The details of the centre are as follows:
Excel Automobiles
Contact person Manoj Sehrawat (M. D.), Suraj Singh (Work Manager)
Address Maruti Authorised Service Stations
78, Bagdola. Sec. - 8, Dwarka
City New Delhi - 75
State Delhi
Phone(s[protected], 55469752
Fax[protected]
Mobile Manoj Sehrawat(M.D.) [protected]
Niranjan Sehrawat [protected]
Krishan sehrawat [protected]
EMail [protected]@yahoo.com
Website www.vyapardarpan.com/excelautomobiles

My details are as follows:
Siddhartha Sinha
email sid.[protected]@gmail.com

Mr. Pankaj Narula
Maruti Suzuki




Dated: 30/06/2009

Dear Mr. narula,

This is in continuation to my earlier unacknowledged and unattended complaint of 28/05/2009 lodged with the regional office regarding the faults (Clutch vibrations) in my car (Swift DZire VDI, Regd. No. DL7CH 6637) purchased from Bagga Link Motors on April 28/04/2009. At the time of first free service, the car was not even washed by the Bagga Link workshop and certainly getting the faults rectified was a distant dream. I lodged a stringent complaint with the regional office and after incessant pursuance and innumerable calls to the regional office; Mr. Vijay of Bagga Link Motors attempted some repairs. Apparently the clutch vibrations got diminished but resurfaced after a week (nearly 100 kms. drive). I immediately informed the workshop authorities but all in vain, which is why I had to again lodge a complaint with the regional office.
It is shameful on part of Maruti that the complaints lodged with the regional office are closed without being attended. Moreover, each time when regional office[protected] is contacted to know the status of the complaint, a false assurance is given “we will call you after half an hour but that half an hour never comes”.
I request you to intervene immediately to resolve the faults, so that I may not be put into further hardship.


Thanks and regards

Yours Sincerely


Dr. Hemant Kumar
Ph.D., BOYSCAST (U.K.), R.A. (Italy)
Associate Professor of Physics.
MotiLal Nehru College.
University Of Delhi, South Campus.
Benito Juarez Road, Delhi 110021
Ph:[protected], Fax:[protected]
Cell: [protected] Resi:[protected]


Residence: 23 KANCHANCHANGA APTS. PLOT 90 I.P. EXTN. DELHI 110092