Maruti Suzuki India Complaints & Reviews

CHEATED BY DEALER SALES TEAM!!! TR Sawhney, Delhi Road, Meerut

Dear Maruti Team,

With Extreme grief and dissatisfaction, I am writing this mail, Maruti India Team as a Brand not only harassed But also shattered my trust On Brand as I Trusted to buy as my first vehicle. I cannot believe being in the service industry as a well-established Brand / dealer can have such a loose approach and do not even care, Post receiving a complete Amount .

If a say in short, I feel I am cheated and frauded by the Dealer/Maruti team.

As a Govt doctor, Because of this issue I had to face a sorry figure in front of my Supervisor, district CMO, DM And State minister’s to not available on time in meeting’s and in this high time of COVID-19 Vaccination Camp. But from the Maruti team no one came forward to take ownership. The whole team just had “No one cares... approach”. Vehicle was in an accident on 8th march still there is no defined timeline or answer from your side.

Now I will not hesitate to take it to the highest level as now my Reputation and job has been staked and I am mentally stressed out of this issue.

My vehicle met with an accident on 8th march. Same was intimated to the dealer who has not provided any assistance and took no action for the next 2 days. I delivered the vehicle to the nearest dealer from where I came to know that My vehicle RTO tax was still pending which was almost 2 months from date of delivery of vehicle.

This got highlighted as the Insurance broker asked for delivery challan and RTO receipt to further process the claim. For which Dealer TR Sawhney Delhi Road, Meerut clearly denied and again no support was provided from their side. At my own risk, I delivered the vehicle from another dealer to TR Sawhney workshop.

Complete narration of incident as below.

-- vehicle was delivered/ Handed over to me on 18th Jan. Invoice and Insurance of ICICI were of the same date. However, Sales guy took 10k in his Paytm account and same refunded 5000 in cash also addnl approx. 5000 Rs extra charge is total billing which again refunded Post we highlighted this issue. Right from the start the intent of the Sales team was not clear.

-- Now after only 30 days Central locking key started chipping off which again highlighted over phone multiple times but they said nothing can be done. AS central locking is part of MGA and please visit the store for any resolution but nothing cannot be done. Quality of accessories provided--- central locking is questionable.

-- Till 2nd march 2021 dealer never self-intimated that registration is pending. Me and my father are the only one who followed this. Again, I need justification for the time gap 18th march to 2nd march. If a vehicle impounded in mid time. Who would be responsible?

-- On 3rd march a new insurance of Reliance sent by dealer for which he does not have any clear information. Why it’s been done. Need clarification why? as I will definitely file RTI with RTO for this issue.

-- On 8th march unfortunately the vehicle met with an accident. When intimated to the dealer no immediate support was provided. Very unprofessional.

-- For the next two-day dealer just wasted our time is unnecessary discussion which resulted in zero conclusion. Again WHY?? Are we playing circus or what?

-- So as action I delivered the vehicle to nearest dealer Tanya motors, Garh Road on 9th march for Insurance claim. For which Insurer asked for RTO receipt and delivery challan. Where the whole world turned upside down. I came to know that RTO tax has not deposited till then and. Dealer upfront denied for delivery challan copy.

-- Next 10th and 11th march the dealer talked here and there and finally we forcibly delivered an accidental vehicle to their workshop. Just to highlight TR Sawhney was denying to accept its mistake and to accept a vehicle at the workshop and suggesting to wait till Registration. Dealer was Imposing his mistake to ME for not depositing RTO tax.

-- But We want to That even after 45 days RTO tax was not filed for the vehicle. As a govt servant I wan’t to ask if we are playing with the system and people’s money.

-- Now with rigorous follow up for the past 25 days no resolution provided and no commitment date provided by the dealer for the vehicle. They say registration is pending Will start insurance claim POST RC no.

-- Even after 70 days of purchase of vehicle RTO tax is not filed and more than 20 days of accident to insurance claim observed. Dealer is indifferent in attitude and received no support from the dealer. Maruti As a brand failed to acknowledge my previous complaint and resolution is BIG ZERO.


Only, Me and my Father are the one who are harassed on every ground. Which is morally incorrect. I’m paying Emi of vehicle which is not even registered. Where should I go.

I do not need any vehicle now. Keep your vehicle and i need a complete refund of the payment. Or I will ensure to get to the judicial system for justice.


Lastly, STOP cheating people who trust in your Brand.

Booked xl6 zeta manual from deep nexa bhawarnath Azamgarh on 13 January 21 and still waiting whenever i call he give me a new date very bad experience with deep motors m really trouble i rqst to deliver the vehicle feb last and he told me that he"ll deliver but he didn"t i amm very unsatisfied with deep motors and never suggest anyone to buy vehicle from them and m giving 0 star rating really very poor, bad experience its my sister wedding i really don't know what can i do now i"ll never go with @NexaExperience @MSArenaOfficial @Maruti_Corp

I booked the eartiga on 12 December 2020 which has not come to me yet. Please let me know about this and in what time pls conform

I gave my car for body work on 3of March on receiving 8 of March they broken my instrument cluster and the person who working in popular maruthi retteri is Saravanan he is giving me reason it was air crack by heavy sunlight, they guy is unfit to be there and he is speaking lot of lie, this is not happening to me first and I left my car with 3 point of petrol they gave me 2 points last time I gave with 2 point they gave me with orange display of petrol, and they theft my pen drive too, after a fight I got money for pendrive it is such an rediculous.and iam very disoppinment with service centre pls do something asap.

Maruti Suzuki India — Very poor service done on my maruti swift car no ch 01 bu 4099 done by navdesh auto centre
P
pawan katyal
Mar 22, 2021
Sir,
I have got my Maruti Swift car no CH 01 BU 4099 service from Navdesh Auto, Chandigarh on 06.03.2021. There are few problems that was informed to the service man at the time od delivery of vehicle. All the three problems were not ratified and still exists. They...

Sir,
I have got my Maruti Swift car no CH 01 BU 4099 service from Navdesh Auto, Chandigarh on 06.03.2021. There are few problems that was informed to the service man at the time od delivery of vehicle. All the three problems were not ratified and still exists. They have charged me Rs.5300/- which is very high service charges. Market rate of services is very less as compare to your rate. Rate of every items are on very higher side as compare to market rate of maruti authorized dealer in Chandigarh as compare to the showroom price. Quality of service was also not good.
The company is not taking care of the fault that was informed by only concern about the money to be charged from the customers. Some of the items which was also not required to be replaced has been replaced and charged money un-necessary from the customers.
Now I have other Maruti Baleno car and now I have decided not to get service from this Navdesh Showroom in future.
Now I give very poor rating. Please look in to the matter and inform me.
Pawan Katyal [protected]

Worst product of Maruti Suzuki I have purchased Maruti veetera brezza in 2018
Now the car body is totally getting rusty all doors are getting fully rust and damage
How can only 3year vechile getting is there any material fault after so many complains no one responsing

This is to inform that I had bought a car from Reeshav Automobiles bypass road Patna. my car registration No is BR01EU 6114.

I had paid for Teflol painting as well as Fastag but both services were not been provided by the Show room. Initially the show room suggested that they will provide the same after some times but even after almost 9 months I have not been provided the Services despite prior payment.

kindly look into my grievances.

My ertiga car light is very poor . Can't drive night

Agency provide HR 76 But my RTO number is 26 My address Vill Tatarpur Tehsil Manesar Gurgaon Haryana

My car wGnr ac not working yesterday. Iam also visit 2 ur service center nearest by me.. popular cherthala.. indus cherthala. They have not intrested to repair my car. You have also need sell a car.. any one. Not intrest to repair ur car

Dear Sir,
I Have purchased a car from Anand Moter Fazabad Road Chinath Lucknow. AC of the car not working I have visited thrice to workshop and give my vehicle to repair but it is not resolve

I have given my vehicle thrice at service station for repair of self start problem when warranty is covered but no response now my warranty also over.

Good day

Sir/Madam,

This is Yash Agrawal, I met fatal accident in November 2020, after that I stationed my collided car, Vehicle Number - MP09 CL 8579

at Rukmani Maruti Suzuki Showroom, 59/3 Dewas Road, opposite Bhushan Petrol Pump, Ujjain (MP) for the Insurance claim.
After approximately 2-3 months ( very big time ) Insurance company and the Show room's concerned authority decided that my car will go in complete loss.
I accepted it as I was left with no other choices, after that the Showroom demanded estimate and preparation cost also. They informed me that they will take 500 ₹ per day parking up to the time insurance company do not take the car away from showroom.

Insurance company told me it will take 15-20 days minimum to take the car away from the parked spot and suggested that it's better if I keep car at my own place.

Showroom's authority handed over the car and said that the car tyres and remaining broken items are placed inside the car. Door locks were not working so they latched them by a rope and charged estimate making amount and took my signature on receipt of car handover procedure.

When the Insurance company inspected, they informed me that lot of essential parts are missing from the car and now they would be deducting money from the claim.

Total Insurance claim of my car is valued at 2.7 Lacs and the spare parts removed by Showroom costs 1.2 Lac as mentioned by Insurance company.

Insurance company have car pictures which were taken by surveyor making them correct that Music System, EFC center console and other items are not present in the car.

When I raised this issue in Rukmani Maruti Suzuki Showroom's authority, they sternly denied and said that we had already handed over the car to you, showing me the receipt.

I have no expertise in Mechanics and having met a dreaded accident in which I barely escaped death left me in big shock.
That time, I was not in the mental frame to note down and make list of the intact and broken items while submitting my car putting faith in the Showroom's authority.
At the time of delivery I could only check if they kept tyres inside the car.

As i mentioned earlier that at the time of taking car away from the Showroom, the doors were latched by rope but inside they put car rims tyres and broken plastic parts.

Later, I found that same incident has happened with another customer as well, he also found that same parts were missing from his car when he parked in the Rukmani Showroom, Ujjain, but his car was in Showroom only.
After heated conversation and much pressure they returned the parts.
In my case they are bluntly denying of removing parts of my car by showing my signed receipt of the deliverance of the car.

Their fraudulent activities are not only troubling customers like me but many more.

I humbly request you to help me in this regard as I am facing big trouble.

Thanks in advance.
Yash Agrawal

[11:39 AM, 3/4/2021] Roohee Vijh: I purchased S Cross on 23rd Dec 2020 from Nexa in Gurgaon (HR98 6812).

It was on 15 Feb 21, the car suddenly stopped on the way back home in night around 8.30pm, there were some warning signs appearing. I then called the NEXA helpline for support. Engineer came and provided an interim solution to the problem and mentioned to connect with the workshop for permanent solution. I then contacted the workshop stating the problem and my car was picked up by them on 18th Feb. till today my car is not returned.

It is highly disappointing that this incident happened within 2 months of purchasing a new car from Maruti and no solution received to the problem until now (more than two weeks now), it is still lying in the workshop.

I am highly frustrated with Maruti Suzuki as well as its lethargic service and have doubt on manufacturing of this product. I would urge you to look into this case as a matter o[censored]rgency and get me a new car exchanged for this one or refund all my money that I invested in this car.
I am escalating this matter after waiting patiently till now.

Regards,
Rahul Vijh
4- Mar-2021

Good day

My name Yash Agrawal i had an accident in November 2020 i put my car on showroom for claim after approx. 2 months insuranse company and showroom decided that my car will go in total loss.
I accept it have no other choice
Then showroom demand estimate preparation cost also they told they will take 500 ₹ per day parking upto the time insurance company not take the car from showroom insuranse company told me it will take 15-20 days minimum
So they suggest me better to keep car at your own home showroom give me car the car tires and remaining broken items are inside the car the door locks are not working so they lash it through some rope
They also charge me estimate making amount and take my signature on receipt of car handover

When insuranse company come to take car they say lot of spare parts are missing from your car now we will cut money from your claim

Total claim my car if value is 2.7 L
The spare parts showroom remove from my car as per insuranse company its cost 1.2 L

Insuranse company have car picture which was taken by surveyor so they are correct car music system EFC center console etc items missing

Maruti showroom when i talk about same they say we already handover and we have receipt with your signature

Sir i am not a mechanic after such a big accident when i submitted car i was in big shock not see all details what break what good also at the time of delivery i see ok tires they keep but inside car how can i see or check

At the time of taking car the doors are lashed by rope inside they put car rims tires and broken plastic parts

I am racing big trouble

Later on i found Few days before my car same incident happen with some other customer also they also found same parts are missing from car but as his car is on showroom only

After big conversation and pressure showroom ready to give that parts

In my case they just bluntly replying me
We have receipt with your sign of car delivered

Please help me
They ate doing this fraud with many customers

Rukmani Maruti showroom ujjain

Thanks in advance

Yash Agrawal

I'm sourav from delhi in may car to much noise is coming i had gone many time to rana moters okhla phase 2 then cant solve my problems

I have purchased Maruti Vitarra Brezza ZX+ dual done (top model manual) from Sai Service, Near Gold Spot Andheri (East), Mumbai on 8th November 2020. After two months one key started malfunctioning. Visited the dealer, their mechanic were of the view that the key has fallen and therefore damage and I should purchase it by paying the charges.
I do not agree to their observation as, if the key would have fallen, it would have broken as it is a plastic material. They observed small marks on the key.
Talk to their General Manager, service Mr. Subhash on [protected].

I am of the opinion that the malfunctioning is company fault and the key should be replaced under warranty.

Incidentally, I would like to mention that I am also a share holder of the Company and unhappy for the service given by Sai Service/the quality of product.

The key should be replaced under warranty at the earliest

Car Registration No.MH 02 FJ 6072, Vitarra Brezza dual tone ZX+

Hemant Gajare
[protected]@rediffmail.com
M-[protected]/[protected]

I had bought a new car called Eco and I drove around 39 km and there was a sound coming from the tire. Even if she falls in the pit, there is a sound, so I once went to Palampur in the room. Both in the motor and I complimented that and she sent the dress back to me. Later, after 4 or 5 days, I got a sound again, so I came after 2 days. I said this to Sir, I am hearing this voice. What should I do, then let me see and tell you, then he greeted and gave it back to me. When I was done for the third time, she put on the bra, then it was still closed, but after 2 days it was back on.

Hi Team,

I would like to raise the complaint against Maruti Suzuki Autovista Kharaghar, Navi Mumbai Delear.

I am thankful to Maruti Suzuki for delivering unbeatable fantastic products like Ertiga CNG in the Automobile industry. I am one of the happy Maruti Suzuki Ertiga CNG customers for the last 6 years. After gaining so much trust in Maruti Suzuki Ertiga CNG, I had decided to replace my existing Ertiga CNG with the latest model.

One of your sales executives called me on 21st Dec 2020 & offer Vehicle delivery on 12th Feb 2021 if I booked it on the same day (PFA booking Invoice). Platforming their commitment I had booked “Maruti Ertiga CNG – Pearl White color” on the same day which is 21st Dec 2021. Sales TL Mr. Hasmeet has also given me the same promise to deliver a vehicle on or before 12th Feb 2021 at the time of booking.

Now after a two months receiving the delay delivery email is unpleasant & frustrating in terms of delay in delivery. I would have appreciated it if the true picture was portrayed at the time of booking.

Delear had requested payment against my vehicle which I paid on time but still vehicle not yet delivered.

Looking forward to hearing from you.


Thanks!
Mahesh Kharpude
91-[protected]