Maruti Suzuki India Complaints & Reviews

Hi,

I bought Honda jazz (TN09CA9526) car from paruthipattu True value, Chennai. When I bought the car I don't know the car is affected by flood. Even I asked with True Value representative, he told TrueValue wouldn't sell accidental or flood affected vehicles.

Three month after TrueValue was done name transfer for me. Then I visit Honda service center for service.They told the car which I bought is total loss car. I contacted TrueValue immediately they told they will give full refund.

They ask me to handover the car, we will give you the refund in 10days. But, they given four part payments in 3 month duration. Finally they stopped 32500 INR.

I asked them, they told we would give the full refund because you used this car for 3 months and name transfer also done. What I asked means, even I don't know the car affected by flood before going to Honda service center.

I have raised many complaints in maruti suzuki also. I get a chance to meet Mr.Ravi(GM). He told, we don't know the car was affected by flood like you. So, we wouldn't give you full refund, if you want raise a complaint in court I will take care.

But, Maruti customer support told me the cars, which should pass 360° test before sell to the customer. But I don't know why they sold the car to me intensively.

Please, I am requesting Maruti Suzuki get into this issue for the further solution.

Thanks, Prabagaran Sekar

I purchased Maruti Celerio in 2018 and so far has only clocked 9140kms.
Yesterday while running it got 'OFF' with abnormal noise. Today I took the car for service center. VISHNU CARS AVADI CHENNAI. There the advisor said radiator malfunctioned and so water emptied which resulted in engine choke . Now they are asking me to pay 35, 000 for service saying it is my issue .

I have frequently carried out all services timely with this particular authorised center. The workshop manager and advisor are too harsh on me trying to blame on me for their quality issue. How can I hold responsibility for a warranty car, which hasn't even driven 10, 000 kms .
I want Maruti Suzuki India to get involved and address on my issue.

Car No TN12 Y 9975

Sir
I am purchased a second swift zdi 2012 model. I want a invoice copy of that vehicle for rto purpose. In my RC emition norms mentioned bs2. I want to cange that
Vehicle number KL05AE3060
Chasis no: ma3fheb1s00195254
Engine no:D13a1777617
Model :swift zdi.
Year :2012
Rc owner name shabeerali
Ph no :[protected]
Mail id :[protected]@gmail. Com

Hello Sandesh Duggad & Harsh Lapasia,

Wish you both a very Happy Diwali!

And we too had wished a happy Diwali for us but unfortunately we can't all thanks to your Thane G.B.Road team for all the false commitments.

I don't know how the escalation matrix works, still writing on the hopes to get our car delivered ASAP.

We have been paying rent for parking lot from October 2020 @Rs. 1200/- pm because of your committment of car delivery on Dusshera day. (Almost 60 days we booked) - This point is taken care by Mr. Kunal Naik (GM - Fortpoint) by assuring reimbursement of the said amount per month from October 2020 till the date of delivery of car.

Would request your revert on the below concerns:
1. Rest showrooms and dealers are delivering the car (CNG) within 15 days. What's the issue with your showroom and if the issue was ongoing than why you people had to fool us?
2. Till today your team is saying that the car is yet not dispatched. Than how will you deliver the same by this month end (revised timeline stated in the email below)
3. If the car booked cannot be delivered by 30th Nov 2020 with all the formalities than kindly refund our token amount of Rs.11000/- plus compensation of Rs.2400/- (loss of parking payment) immediately to the below bank account.

Account Holder Name : Ms. Neha Abhay Pai
Account No. : [protected]
IFSC code - KKBK0000631
Bank : Kotak Mahindra Bank

Request your swift action on the same.

Regards,
Neha Pai

I was lodged a Complaint Number [protected] dated 22.10.2020 against the issue of non-receipt of Maruti Swift VXI AMT (Silky Silver). The payment of Rs.1 Lakh made and booked the Car on 19.09.2020 through M/s Beekay Auto Pvt. Ltd., Asansol (W.B) under terms & condition of that within one month they must be delivered my booked Car. But M/s Beekay Auto Pvt. Ltd., Asansol (W.B) failed to deliver me the Car till date.

I am complaining against j and k vehiclades udhampur. firstly they misguided me and told that yr free service is expiring. they called me and told that we are sending our man to pick up yr vehicle. after sometime they rang and telling that this is paid servicing and u have to pay some 4500/-. after confirming that it is paid servicing i told them not to do anything just return my car as it is. but they started convincing me that we will do our best.you need not to worry. i told them i will come again and service in fornt of me. but they insist me that we will do our best. i conviced and they started servicing. after servicing same guy handed over my car at air force main gate took the money and went back. after seeing my car i was shocked.it was full of dust and even scratches on the body. i asked the delivery guy then he told that it got dusty on road. it was nowhere looking like washed and cleaned even. again i found a parking bill of muncipilty in city of same day. such a irresponsible they are.
when i called the manager then he is telling that we will wash it again dont worry. what about scratches?
what about one dent on front bumper.
i have no faith on them at all. i will never service or enen wash my car at j and k vehicledes udhampur.
i am complaining you and also complaining in consumer forum.
Plz do the needful.

Dear Sir

I bought a Vitara Brezza ZDI variant (Invoice copy atached) in Agra (U.P) in April 2018 Regn No. UP 80EN 5804. From the very IInd service I brought to the notice of authorised service centre that all the four doors have some issue and they are not getting closed properly but they they never brought this fact on record (Job card ) rather saying it is a common problem with all the variants of Brezza.
IInd Issue...

Dear Sir,

My name is sathish. We booked a swift LXI in Oct'20 first week. They said car will be delivered by 29Oct'20. But they did not deliver it. We went on 2Nov'20. The car was not completely finished as we told extra fittings which was not completed. Than we had asked us to wait 2 hours. Still the door lock was not completed and they told me come this Saturday we will finish it with power window. And they asked me to pay the amount and we paid all the dues and they did not give invoice till date. Today 09.11.2020 they took the car for power window and told we will delivery it today. However, still it is not delivered and they are telling tomorrow will delivery. Also, they are talking such a rude. Now am regretting why did i go for Maruti. Also, we had upgrade extra fittings around 80, 000.00 they gave a word we will give the best discount. However, they did not give. also they told us we will put spoiler, Fogg light and front grill. When we asked now they are telling us to pay.

Could you please check this as literally they are lieing to the customers.

Showroom : Aadhi cars Pvt.Ltd
Location: Kinathukadavu
My Contact: [protected]

I would like to draw your kind attention towards the pathetic service I am experiencing during the delivery of my booked vehicle from one of the MARUTI SUZUKI dealer namely FAIR DEAL CARS (P) LIMITED, Budh Vihar, Main Kanjhawala Road-110086.

Below are the details:-

I have booked a Maruti Suzuki Brezza LXI on 07.10.2020 with a booking amount of 11000/- (Cheque Number -100840 dated 07.10.2020) at FAIR DEAL CARS (P) LIMITED, MARUTI SUZUKI, Budh Vihar, Kanjhawla Road. The Sales Executive assured me the delivery of the said vehicle on 17.10.2020 (first Navratri).

However, on 15.10.2020, I was informed that due to the shortage of the Brezza production from MARUTI SUZUKI, the delivery date would be 21.10.2020. With utmost displeasure, It is to inform that despite repeated follow-ups with the Executives/Managers of the dealer on different dates, the delivery date kept on extending from 21.10.2020 to 23.10.2020, then 28.10.2020.

Thereafter, on 31.10.2020 (late evening), I was intimated that my vehicle arrived at the Showroom and Chasis number has been allotted to me. But, on 01.11.2020, I was informed that since the new schemes for November month have not yet arrived from MARUTI, so billing will be done post 03.11.2020. I was left with waiting for few days more . Thereafter, with so much delay, it was decided to do the payment on 09.11.2020 and take the delivery of the vehicle on 12.11.2020 (Dhanteras, being a lucky day according to Hindu mythology).

But, I was again left with disappointment and frustration, when I called them today (08.11.2020) for confirmation about the vehicle. I was informed that the Brezza LXI which arrived on 31.10.2020 is no longer available in the showroom and I have to wait for few more days for the arrival of new Brezza LXI in the showroom.

This has left me completely frustrated and helpless as I was expecting the delivery before Dhanteras by any means. I have completely lost credibility on FAIR DEAL CARS (P) LIMITED. This mental harassment for not providing the delivery of the vehicle timely has made me face a lot of inconveniences. Moreover, there is no prior intimation from any of the executive/Manager of the dealer for any delay. Every time, I only have to call them to check the status/confirmation etc. In addition, the reasons provided by them for the delay are completely vague and not even worth mentioning.

I have financed the above said vehicle from Bank of India and all the procedural requirements including the sanction of loan amount was completed last month itself. Also, I am facing a lot of embarrassment while replying the Branch Manager, Bank of India, for the repeated delay.

With only few days left, I request the concerned officials of MARUTI SUZUKI to take the necessary steps for the delivery of my aforesaid vehicle BREZZA LXI, White color on Dhanteras i.e. 12.11.2020.

I have approached to win motors, Warangal in need of spare part of my car and spare part person denied my request and conveyed we won’t sell spare parts outside I told him that the whole responsibility of the part will be bared by me but he was not listening to me and denied my request kindly arrange me to get the spare part from the win motors Warangal Thank you

My contact details

Name: Mohammed Abdul Jaleel
Contact number:[protected]

NOC for Maruti Suzuki 800
Vehicle detail:
Owner name : C A ANZAR
Reg no : KA02MA4457
COLOR: S SILVER
MODEL: 2005

This is for your information that I have submitted the vehicle in kalyan motors, faizabad Road lucknow for damage repair under claim, on 15th sep'20. Vehicle is still standing over there. Repairing work is not done yet. When I asked for the same, they (workshop team) said that "we have placed the order of spare parts but we have not get the spare parts from maruti" and that's the reason for delay in repairing work. My concern is that why maruti is not sending the order on time??? This is the services maruti is offering to customers. Its almost two months now but vehicle is still in garage. Please help as I am already fed up with the services of maruti.
Vehicle number - UP32MN1908

Maruti Suzuki Service Providers are the Worst. They are run by Auto Mafia's .You will never get a Proper Service and if you fight for your right there are chances your Vehicle might get Problem.Secondly your Insrance claim will never happen.Insurance Premium is like an Extortion money to protect your Vehicle at our own risk.I Pray to all New Buyers not to buy Maruti Vehicles as you may find yourself into the net of Auto Mafias.

I have maruti vechile at my home from many years..we were having so much trust on maruti brand..but last night i met a accident and it was very major accident..like my car rolled for 2 to 3 times ..and totall car is damaged..but not a single air bag was open..i have injuries all over my hand..i will post all the pics of my car on every social media and i will definitely file a case against maruti...if even one person changes his mind to not buy a car by my post i will be happy..poor service by maruti

Have bought new Ertiga in October 2015, i got it properly serviced from Maruti Service Master Okhla all 3 services, my car has done only 83000 kms. In Sep 2020, my car having problem with gear as i cant lower my gear from 3rd to 2nd gear. But i can put it in 2nd after 1st. So i shown my car to service station. They took the car & fixed it in 2 days changed couple of parts in gear box, that happened on 22 april[protected] kms, now after exactly after 2 months on 22 june[protected] kms again same issue in my car gear box. Now service station is saying it came back again because that time i never got clutch set changed. If i have got clutch set changed then this problem would have not come. Now they are saying i have to get clutch set changed & changing clutch set will be chargable as its not covered by warranty. But if problem was because of my clutch set then why my vehicle was working fine after they changed the part in april. Now i request some high technical staff to look into my case. And there is one more Ertiga stationed with MSM for same problem. Thanks Harpreet Singh [protected] [protected]

In reference to my car ( Maruti Swift Vxi), which was given for some denting and painting work at Wonder car; I realised my mistake that I shouldn’t have trusted the team who had done a severe goo[censored]p in the past, where I didn’t escalate because of a gentleman by the name of Mr. Mangesh Kulkarni who requested me not to do any escalation.

Will brief you the poor service level, the door of the vehicle got changed and when I received it I found that the door is not getting closed properly; immediately I bought it under the notice of the gentleman Mr. Mahesh Kulkarni, who requested me again to receive the delivery and he will be sending someone to get the same rectify; again as good gesture I received but I document the issue on the job card.

There were couple of more issues which I ignore, but today morning during the bright sunlight when I was inspecting the car I found there were patches of polish which was been applied was not been properly removed; so I just thought to bring it under the notice of Mr. Mangesh Kulkarni because I had already started cleaning those spots myself with the help of a dry cloth.

Hence when I tried to bring it under his notice by calling him up, I was taken back by his behaviour; he started telling me “ia tumhara har bad ka nautanki hain ki muft khori main kam karana chahate hop”, to which when I asked what “muft main aap ne kya kiya”; to which he said the he had done lot of things. Hence I would like to understand that how the gentleman by the name Mangesh Kulkarni, have the audacity to talk to a client in this fashion. And look forward for explanation for the same in next 24 hours, failing which I have to take necessary step not only against the gentleman who spoke so rudely but also against the dealer; and where I might have to drag the name of Maruti Suzuki for which I’m not be responsible. Please note that it is over a week and my issue is not yet resolved.

Very Unsatisfied Customer
Anirban
MH12 HV0178

My maruti cellerio zxi car battery is dead as I know warranty for this is 40000 km or 2 years however I purchase this car oct2018 and till date my car run almost 25000km it means I am eligible for warranty of battrey bcoz my car not run upto 40000 km I asked them but they denies for this so that I am complaining abt this I want exchange replacement of battery on no cost

Dear Customer, Issue reported with Ref ID CAS-97313-F7K4R8 is Closed.Hope we were able to resolve the concern.For any future assistance pls call on[protected]. i raised a complaint against my vehicle battery draining issue. they said the battery will be replaced to avoid the issue in future.still now my battery is not replaced i didn't take the delivery of my bike.but my complaint is closed.this is the fourth time i am contacting you guys for this issue.really not satisfied with your customer care.

Hi,

Today morning (02 Nov 2020, I was going to Lucknow by my car (Baleno). Another car (Ertiga) pushed hard & my glass has broken. both o[censored]s has stopped & found that glass of both car is broken. I asked them is this the way to drive the car, don't you guys see the indicator. Then they said hume toh aise hi chalani aati hai, nh dikhti hume koi light, j ukhadna hai ukhaad lo. Car was from Haryana.

Antilock system blinking