Maruti Suzuki India Complaints & Reviews

Good day

My name Yash Agrawal i had an accident in November 2020 i put my car on showroom for claim after approx. 2 months insuranse company and showroom decided that my car will go in total loss.
I accept it have no other choice
Then showroom demand estimate preparation cost also they told they will take 500 ₹ per day parking upto the time insurance company not take the car from showroom insuranse company told me it will take 15-20 days minimum
So they suggest me better to keep car at your own home showroom give me car the car tires and remaining broken items are inside the car the door locks are not working so they lash it through some rope
They also charge me estimate making amount and take my signature on receipt of car handover

When insuranse company come to take car they say lot of spare parts are missing from your car now we will cut money from your claim

Total claim my car if value is 2.7 L
The spare parts showroom remove from my car as per insuranse company its cost 1.2 L

Insuranse company have car picture which was taken by surveyor so they are correct car music system EFC center console etc items missing

Maruti showroom when i talk about same they say we already handover and we have receipt with your signature

Sir i am not a mechanic after such a big accident when i submitted car i was in big shock not see all details what break what good also at the time of delivery i see ok tires they keep but inside car how can i see or check

At the time of taking car the doors are lashed by rope inside they put car rims tires and broken plastic parts

I am racing big trouble

Later on i found Few days before my car same incident happen with some other customer also they also found same parts are missing from car but as his car is on showroom only

After big conversation and pressure showroom ready to give that parts

In my case they just bluntly replying me
We have receipt with your sign of car delivered

Please help me
They ate doing this fraud with many customers

Rukmani Maruti showroom ujjain

Thanks in advance

Yash Agrawal

I'm sourav from delhi in may car to much noise is coming i had gone many time to rana moters okhla phase 2 then cant solve my problems

I have purchased Maruti Vitarra Brezza ZX+ dual done (top model manual) from Sai Service, Near Gold Spot Andheri (East), Mumbai on 8th November 2020. After two months one key started malfunctioning. Visited the dealer, their mechanic were of the view that the key has fallen and therefore damage and I should purchase it by paying the charges.
I do not agree to their observation as, if the key would have fallen, it would have broken as it is a plastic material. They observed small marks on the key.
Talk to their General Manager, service Mr. Subhash on [protected].

I am of the opinion that the malfunctioning is company fault and the key should be replaced under warranty.

Incidentally, I would like to mention that I am also a share holder of the Company and unhappy for the service given by Sai Service/the quality of product.

The key should be replaced under warranty at the earliest

Car Registration No.MH 02 FJ 6072, Vitarra Brezza dual tone ZX+

Hemant Gajare
[protected]@rediffmail.com
M-[protected]/[protected]

I had bought a new car called Eco and I drove around 39 km and there was a sound coming from the tire. Even if she falls in the pit, there is a sound, so I once went to Palampur in the room. Both in the motor and I complimented that and she sent the dress back to me. Later, after 4 or 5 days, I got a sound again, so I came after 2 days. I said this to Sir, I am hearing this voice. What should I do, then let me see and tell you, then he greeted and gave it back to me. When I was done for the third time, she put on the bra, then it was still closed, but after 2 days it was back on.

Hi Team,

I would like to raise the complaint against Maruti Suzuki Autovista Kharaghar, Navi Mumbai Delear.

I am thankful to Maruti Suzuki for delivering unbeatable fantastic products like Ertiga CNG in the Automobile industry. I am one of the happy Maruti Suzuki Ertiga CNG customers for the last 6 years. After gaining so much trust in Maruti Suzuki Ertiga CNG, I had decided to replace my existing Ertiga CNG with the latest model.

One of your sales executives called me on 21st Dec 2020 & offer Vehicle delivery on 12th Feb 2021 if I booked it on the same day (PFA booking Invoice). Platforming their commitment I had booked “Maruti Ertiga CNG – Pearl White color” on the same day which is 21st Dec 2021. Sales TL Mr. Hasmeet has also given me the same promise to deliver a vehicle on or before 12th Feb 2021 at the time of booking.

Now after a two months receiving the delay delivery email is unpleasant & frustrating in terms of delay in delivery. I would have appreciated it if the true picture was portrayed at the time of booking.

Delear had requested payment against my vehicle which I paid on time but still vehicle not yet delivered.

Looking forward to hearing from you.


Thanks!
Mahesh Kharpude
91-[protected]

I have purchased booked a Maruti Suzuki spresso vxi + ags from Maruti Suzuki ARENA(Fortpoint Automotive Cars, Jogeshwari East, Mumbai). They promised me allotment of the car in the first week of February(have written confirmation). I made the full payment by the second week of January itself. It has been more than a month, and there haven't been any updates about the car from their side. They have been stalling whenever I call them. Their customer service is pathetic.

श्री मान जी
आपको अवगत कराना है कि दिनाँक 6 दिसंबर को रात्रि 9 बजे कानपुर से भरुआ सुमेरपुर जाते समय घाटमपुर कुष्मांडा माता के मंदिर के समीप स्टार्ट गाड़ी अचानक चलते चलते बन्द हो गई और डिजिटल मीटर में चौथा गियर पड़े होने का इंडिकेशन आ रहा था जो कि ना ही हट रहा था और ना ही गाड़ी स्टार्ट हो रही थी इसलिए वहीं पर खड़ा कर दिया गया और कंपनी को सूचना दी गयी व इसबारे में शिकायत की गई, किसी तरह अचानक 3-4 घंटे बाद गाड़ी स्टार्ट हो गयी और उसे 8 दिसंबर को हमीरपुर KTL सर्विस सेंटर पर खड़ी किया गया जिसमें कई तरह के काम व पूरी सर्विस की गई और गाड़ी 9 दिसंबर को दी गयी और सर्विस के नाम अनुचित रकम वसूल की गई जिसके बारे में मैं नजरअंदाज कर गया फिर मैं 9 दिसंबर को अपने आफिस राठके लिए निकला तो एकबार फिर बिवांर के पास चलते चलते गाड़ी फिर से बंद हो गयी और फिर वही समस्या हुई जो पहले थी फिर मैंने हमीरपुर KTL फ़ोन किया और सूचना दी तो उन्होंने राठसेंटर से मिस्त्री भेजकर ब्रेक का काम कराया और कहा अब ये समस्या नहीं आएगी मैं भी निश्चिन्त हो गया फिर मैं एक बार 9 जनवरी सुबह 8 बजे घर से कानपुर परीक्षा देने के लिए जाते समय बिधनू में चलते चलते बंद हो गयी मैंने फिर हमीरपुर KTL को सूचना दी और गाड़ी वहीं छोड़कर ऑटो से कानपुर (परीक्षा सेंटर) आ गया ।फिर 11 बजे रामादेवी KTL पहुंचा उसके बाद 2 बजे तक गाड़ी वहां आयी। जहां पर गाड़ी का चेकअप किया गया तो मुझे छोड़ने के लिए बोला गया मैंने गाड़ी वहीं पर छोड़ दी उसके बाद उन्होंने ऑटोमेटिक गियर यूनिट और क्लच प्लेट बदलने का आश्वासन देकर कुछ दिनों का समय मांगा तो मैं भी गाड़ी छोड़कर चला आया उसके कुछ दिन बाद कानपुर KTL से श्री अभिषेक जैसवाल ने मुझे काल करके क्लच प्लेट और गियर यूनिट बदलने के लिए 60 हजार रुपये की डिमांड की जिसकी शिकायत मैंने आपके TSM नितेश तिवारी जी से की जिसके बाद पैसे तो नहीं लिए गए पर उनके द्वारा भी पैसे लगते हैं ऐसा कहा गया जो कि मेरे हिसाब से बिल्कुल गलत है खैर बिना गियर यूनिट को बदले केवल क्लच का काम करके गाड़ी मुझे 10 दिनों बाद दी गयी और बोला गया अब इसमें ये समस्या नहीं आएगी लेकिन आज 03/02/2021 को मैं अपने आफिस राठसे अपने घर भरुआ सुमेरपुर आ रहा था लगभग शाम 7 बज रहा था रास्ते से घर 10 या 12 किलोमीटर बचा था अचानक एक बार फिर हरबार की तरह मेरी गाड़ी चलते चलते बंद हो गयी और उसमें वही गियर फसने का इंडिकेशन आने लगा है जिसकी शिकायत मैंने कानपुर KTL में तत्काल की जिनके माध्यम से KTL हमीरपुर से आशीष जी ने सहानुभूति दिखाते हुए करीब 9 बजे तक बातें की, लेकिन आपकी कंपनी के TSM नितेश तिवारी जी को काल की तो उन्होंने डिसकनेक्ट कर दी व टेक्स्ट का कोई जवाब नहीं दिया। एक कारण यह हो सकता है कि दिनांँक 8 दिसंबर को गाड़ी वारंटी के अंदर थी लेकिन ऑटोमेटिक गियर यूनिट अधिक महंगा होने के कारण कंपनी का नुकसान न चाहते हो इसलिए यूनिट न बदला हो। कृपया मेरी जिंदगी से मत ट्रायल करिये, यदि भविष्य में गाडी के माध्यम से कोई अप्रिय घटना होती है तो KTL हमीरपुर और KTL रामादेवी को जिम्मेदार माना जाये। कृपया तीन दिन के अंदर गाडी कम्पलीट होकर घर पहुँचाये नहीं तो मुझे मजबूरन न्यायालय व उपभोक्ता फोरम में जाकर इन कर्मचारियो और कंपनी के खिलाफ केस करके अपने नुकसान व कीमती समय बर्बाद होने का हर्जाना (वकील की फीस के साथ) वसूल करना पड़ेगा ।
Vehicle No-MH20EE1903

प्रयाग विश्वकर्मा
सहायक प्रबंधक
सेंट्रल बैंक आँफ इंडिया

Mob :[protected]
[protected]

I booked the Ertiga car at 10 December 2020 On the date and dealer gives me the car in 2 months so I was wondering but now I think it will take 1 month for the car again.The date and the showroom dealer will give me the car in 2 months, but now I think it will take 1 month for the car again.

6 दिसंबर को रात्रि 9 बजे कानपुर से भरुआ सुमेरपुर जाते समय घाटमपुर कुष्मांडा माता के मंदिर के समीप स्टार्ट गाड़ी अचानक चलते चलते बन्द हो गई और डिजिटल मीटर में चौथा गियर पड़े होने का इंडिकेशन आ रहा था जो कि ना ही हट रहा था और ना ही गाड़ी स्टार्ट हो रही थी इसलिए वहीं पर खड़ा कर दिया गया और कंपनी को सूचना दी गयी व इसबारे में शिकायत की गई और गाड़ी छोड़ दी गयी अगले दिन सुबह गाड़ी स्टार्ट हो गयी तो उसे हमीरपुर KTL सर्विस सेंटर पर खड़ी किया गया जिसमें कई तरह के काम व पूरी सर्विस की गई और गाड़ी 8 दिसंबर को दी गयी और सर्विस के नाम अनुचित रकम वसूल की गई जिसके बारे में मैं नजरअंदाज कर गया फिर मैं 9 दिसंबर को अपने राठआफिस के लिए निकला तो एकबार फिर बिवांर के पास चलते चलते गाड़ी फिर से बंद हो गयी और फिर वही समस्या हुई जो पहले थी फिर मैंने हमीरपुर KTL फ़ोन किया और सूचना दी तो उन्होंने राठसर्विस सेंटर से मिस्त्री भेजकर ब्रेक का काम कराया और कहा अब ये समस्या नहीं आएगी मैं भी निश्चिन्त हो गया फिर मैं एक बार 9 जनवरी सुबह 7 बजे हमीरपुर से कानपुर परीक्षा देने के लिए जाते समय बिधनू में चलते चलते बंद हो गयी मैंने फिर हमीरपुर KTL को सूचना दी और गाड़ी वहीं छोड़कर ऑटो से कानपुर आ गया फिर 8 बजे रामादेवी KTL पहुंचा तो गाड़ी वहीं पर खड़ी थी जहां पर गाड़ी का चेकअप किया गया तो मुझे छोड़ने के लिए बोला गया मैंने गाड़ी वहीं पर छोड़ दी उसके बाद उन्होंने ऑटोमेटिक गियर यूनिट और क्लच प्लेट बदलने का आश्वासन देकर 10-15 दिनों का समय मांगा तो मैं भी गाड़ी छोड़कर चला आया उसके कुछ दिन बाद कानपुर KTL से किसी अभिषेक जैसवाल ने मुझे काल करके क्लच प्लेट और गियर यूनिट बदलने के लिए 60 हजार रुपये की डिमांड की जिसकी शिकायत मैंने आपके TSM नितेश तिवारी से की जिसके बाद पैसे तो नहीं लिए गए पर उनके द्वारा भी पैसे लगते हैं ऐसा कहा गया जो कि मेरे हिसाब से बिल्कुल गलत है खैर बिना गियर यूनिट को बदले केवल क्लच का काम करके गाड़ी मुझे 10 दिनों बाद दी गयी और बोला गया अब इसमें ये समस्या नहीं आएगी लेकिन आज 03/02/2021 को मैं अपने आफिस राठसे अपने घर भरुआ सुमेरपुर आ रहा था लगभग 7 बज रहा था रास्ते से घर 10 या 12 किलोमीटर बचा था अचानक एक बार फिर हरबार की तरह मेरी गाड़ी चलते चलते बंद हो गयी और उसमें वही गियर फसने का इंडिकेशन आने लगा है जिसकी शिकायत मैंने हेल्पलाइन नम्बर व हमीरपुर KTL में तत्काल की और आपकी कंपनी के TSM नितेश तिवारी को काल की तो उन्होंने डिसकनेक्ट कर दी व टेक्स्ट का कोई जवाब नहीं दिया जब ऐसे कर्मचारी होंगे आपकी कंपनी में तो क्या होगा इस कंपनी का अब तो संतोषजनक जवाब ना मिलने के कारण मुझे मजबूरन न्यायालय व उपभोक्ता फोरम में जाकर इस कंपनी के खिलाफ केस करके अपने नुकसान व कीमती समय बर्बाद होने का हर्जाना वसूल करना पड़ेगा ।
MH20EE1903
[protected]

Dear sir/mam,
The request is as follows: My name is Mohammad Irfan and my car is Maruti Celerio, which I had made a clutch work at SP Motors Bareilly, Authorized Service Center in Maruti.
A few days after I got to work in Clutch, there was some noise coming from my car, I checked my car several times in SP Motors Bareilly but my car was not correct nor was I given any correct response.
Today, when I reached my car with SP Motors Bareilly, they said that they will come with the car on Tuesday and then they will check.
I came back from there upset but my car has not been repaired yet, please take this information from SP Motors.

Thanks & Regards
Mohd. Irfan
Vehicle no.- UP25 BP 6645
Bareilly

I bought Maruti swift zxi from eastern motors, chingmeirong imphal on the 8th December, 2020. Despite several reiminds, i havent got my vehicle registration.

I had purchased new car from T R sawhney Delhi in month of november.The Agency is not sending me number plate due to which i have facing problem. As per rule if number plate not issued. The RTO unable to send me RC . all my money spent upon car get vanished. and its illegal to use car without proper document after long time of purchased. I call many time to Ankit who is dealing person in agency. He always said that "today i will do" but he is not taking any action yet and make different personal excuse everyday. If ask for any senior person number then Ankit says that i am senior. I am not govt. & Govt will do this work. He is mentally torcher me and my family member and harashed me and also wasting our important time. Please take any action as soon as possible.

Complained to you on 31/01/2021 whose complaint number is [protected] Maruti Espeso car not found yet Payment dated 01/01/2021 Rs. 439000 / - from RTGS Star Line Mehsana Gujarat and still 10/02 It says the car will be available after 2021
If the mother has taken a loan and given you money
So as soon as you get a car, our service is not good

We had booked a Maruthi Swift ZXI + AMT on 7/01/2021. Booked the vehicle from Kalyani Motors Pvt Ltd, Bangalore. Receipt No. [protected] in the name of Padma Shenoy. We were promised that the vehicle would arrive within 2 weeks. But now it is almost a month and even bank loan is ready. I called the executive today and he told there is a delay of another 2 weeks. This is highly regretted. Maruthi service is usually the best. But now unfortunately i feel it is not giving a good service. When can I expect the vehicle. The bank people are also asking as they have to release the payment as soon as possible. Kindly look into the matter and do the needful.
with regards
Nikhil Shenoy
[protected]

1. Required details for payment amount Rs. 6, 01, 173 which was paid by me against cost of new Wagonr vxi 1.2 for submission the form under rule 18(3) to my dept.(BSF).

2. I have paid Rs. 6500- on a/c of learn driving and for licence. But now the driver of the school demand for 1000 for handing over the learner.

3. After a repeated request, Refundable amount Rs. 841/- not credited to me.

Dear sir,

I would like to inform that on 18th December
2020 a truck hit my car UP85BE0043.

I filed an FIR for security reasons,
but there was no third party bodily injury or death in the accident.

There is no court case in the process against me & my car,
but workshop is denieing cash less facility and telling me that they can't keep my car at their place for longer.

It has been more than 1 month but the repairing work has not started in my car.

Due to covid 19 issues i am not capable to get repaired my car in cash. It has been more than a month .

My humble request to please help me to provide cashless facility .

It will be so kind of you . Thank you!

Regards
Geet krishna

Myself K N Hasan writing this last email with the immense grief and pain to the key people of Maruti and Fairdeal to explain my current situation, I am in, for the last 3 years.

I had sold my TATA Indica Dl 5CE 0168 in July 2014 to Fair Deal pvt.ltd jhilmil shahadra delhi via Invoice Number VSL14000890, dated 27 Jul 2014 and in exchange I purchased Maruti Ertiga DL 5CJ 8415 from Fair Deal.

After 3 years of selling my Indica car, I received a legal notice issued on 6-
May 2017 in my name that a car accident had happened and two people were accidentally killed by the same Indica Car Dl 5CE 0168 and I had to produce myself in the court on 9 Jun 2017.

I contacted Fair Deal in Jun 2017 itself and from then I am just getting false assurance on support from Maruti and Fair deal and continuously receiving legal notice again and again

Now legal notice is issued stating that i have to pay amount which is ordered by court.
I am facing so much mental torture from all this and want this to end now.
Kindly reply and take action soon as legal order have been issued and no time is left.
I have already complaint to maruti suzuki complaint no. [protected] CRM[protected]

ITS LAST WAY TO APPROACH YOU CALMLY. NOW IF NO ACTION IS TAKEN THEN I HAVE TO TAKE THIS MATTER TO POLICE AND MEDIA.

Sir
I have purchased A swift dzire lxi on 03/12/2020 and first service done by
24/12/2020 after that we saw that screen glass is not fitted properly. It can be. Broken my vehicle registration no is JH01EC 3495
Engine no 9051384
Chasis no MA3CZFB3SLL733866
Kindly do the needful

Maji Gadi Zen Auto Ahe tr Maji Gadi Cha No Kon tr Vaparat ahe Majya Gadi Cha No MH 12 AF 3202 ahe tr kon vaparat ahe no ha toh bagha

We have booked a Maruti ZXI Petrol Manual (M Grey) on the Name of Akshay Gir at Maruti Suzuki ARENA (The Mithra Agencies) - Himayathnagar, Hyd on 24th November 2020.

Sales Representative who helped - K Sunil.
As discussed, the 3-4 weeks of the waiting period is exhausted, and I have no update on the status of the vehicle. I have just heard verbally that it has not been dispatched yet without any confirmation of the further...