Maruti Suzuki India Complaints & Reviews

I have given advance for the repair of door lock system on July. Till date they are not solved my complaint and not closing the ticket.
Fed up with their timeline.

I bought the maruti swift diesel car vehicle bearing registration number kl-07-ce-3854 from m/s indus motors in september 2015 and have a mileage of 46375 kms as on 06/10/2020. I have done all the periodic services/ maintenance scheduled by maruti and got it done at your authorized service centre m/s indus motors, thevara, cochin. I have availed two years extended warranty also which expired in september 2019. During the warranty period itself while availing service from m/s indus motors, i have complained many times that i had to crank the engine many times to get the vehicle started. Meanwhile, the warning lights were glowed and visited the workshop on 10/02/2018. Initially they told me that they could not find any fault as it was not giving any error codes during computer assisted diagnosing. Later i was told that it was due to fault with collapsible steering column assy and changed it and kept under observation (Jobcard no. Jc17029384 dated 10/02/2018). Even after changing it, the warning light glowed again. Subsequently, the eps controller assy and eps controller were changed on 27/02/2018 suspecting the fault (Job card no. Jc17030788 dated 27/02/2018). But to my dismay, even after changing all these, the warning lights again started glowing off and on and was told that they will keep it under observation. The problem with engine starting persisted though they gave a recommendation vide job card no. Jc19020623 dated 18/11/2019 that they checked the hp fuel pump and could not find fault during computer assisted diagnosing but still kept under observation. Mileage was less than 40000 kms then. On 05/10/2020 the car engine completely failed to start and i had to get the maruti emergency team’s assistance to get the car started. On 06/10/202, i gave the car to m/s indus motors, thevara and then they informed me that the high pressure fuel pump is defective and needs to be replaced which will a cost rs.30, 000/-. I firmly believe that the fault with fuel pump was not properly diagnosed and left unattended due to lack of proper investigation. From the service records you can understand how i am caring my car by doing all periodical service/maintenance as per schedule approaching the authorised maruti workshop, indus thevara by availing the extended warranty and service packages etc.. It is very unfortunate that a car manufactured by a reputed brand maruti needs it fuel pump replaced within a short mileage of 46375 kms which is unbearable for a customer like me using car from a trusted brand of maruti for the last many years. It may be noted that i have made many complaints about the engine starting problem well within the warranty period itself and if the defect of the fuel pump was properly diagnosed at that time i would have get it replaced within warranty. Hence it is requested to look into the matter urgently and take necessary action to replace the fuel pump free of cost.

Suwalka motors at kota rajasthan dealer of maruti is calling maruti car called me to purchase insurance of my maruti car model bolanao from him for this he offered various promotional offers.

On purchase of the policy he is not meeting the offers.

This is cheating by using brand image of maruti

Inspite of multiple fallow ups from 2 months the car cover not provided which has to come along with accessories.

The respond is so pathetic that they don't know how to treat customer.

Even the car delivery is not efficient and not clean properly while delivery.

For every person they have provided and explain what all the accessories they have provided.

We need to enquire about the same which is the duty.

For registration they have given time slot to visit rto office at 2pm but they have arrived at 3:30 pm where we need to call for multiple time.

Very much dissatisfied with the rns motors.

Dear team,
Since 31/08/2020 to 07/10/2020 its more than 41 days i have purchased my suzuki super carry and still i have not received any of my official documents such as rc and number plate where the mobile number has been entered wrongly and everyday the dealership employees only give excuses and ask for time. If i have to just wait for the excuses then for what i am paying all my emi for my vehicle without being run.
This is just unprofessionalism by the dealership
Everyday there is some or the new excuses given by the dealership i have my
Kindly do the needful

I had purchased Maruti Ertiga ZXI AGS from the Vitesse Limited Worli Branch in the month of Mar’19. Mr. Tushar Shah and Mr. Tanaji convinced me buy Sony XAV-XA3000 music system wherein they assured that the music system will be covered under comprehensive insurance.

Unfortunately, the vehicle’s music system has been stolen on 17th Sep’20. He has contacted the dealer Mr. Tushar Shah and the insurance company in this...

I am prabagaran sekar working as a software engineer. I have bought other brand car (Honda jazz) from maruti true value located @ paruthipattu. They ensure the vehicle is not meet with accident and flood affected. While booking the car, i agreed them to do name transfer also. One month after i got to know the car, which sold to me is fully affected by flood and title changed to total loss vehicle. Immediately i have checked with true value team, they asked me the proof. I have shared the service history. Then, they agreed to give full refund. But, kamal behalf of ravi (General manager) asked me for 2 deals. If i want instant refund they will deduct 30000 inr from the purchase amount or i have to wait for 10 days to get full refund from the the vehicle handover to them. But, almost 2 month gets over, still i have 32500 inr pending from them. I got to know ravi (Gm) told to manager to stop the refund amount, but they agreed for full refund. But they denied to refund of remaining money. Guide me to get it fully

Battery not available for past 20 days

To whom so ever it may concern,
i left my NEW wagon-R car 10 DAYS back at Competent Automobiles Co Ltd, ghazipur, delhi.
car no. DL2CBB-1315.
car was repaired through insurance, when i went to take the car i noticed that they CRASHED bumper of the car,
on complaint dealer said we will change it leave the car for 2 days.
this is ridiculous if i didnt noticed they gave me car with crashed bumber.

after 2 days i visited again then there is a dent and scratches on left door of the car. now they said leave the car again. just tell me can i get the original car.?????
maruti Ruined my new car.
resolve the issue asap.

In regards to the attached receipt, I had exchanged my Honda City with a Brand New Swift from our Muringoor Branch, Chalakudy. This process happened on 20th September 2019. Refer to the attached note.

Now, on Saturday 3 Oct 2020, I received a Speeding Ticket in my name stating for Over speeding that took place on April 2020. The Car which I had already given to the True Value to Exchange on September 2019. I immediately reached out to the concerned dealer and their Manager. I sent them the documents through Whatsapp as well for reference.

Linu (Sales) person and Mahesh (Supervisor) from BRD Muringoor, Chalakudy was immediately informed from where I purchased my new vehicle and had given them my old one for exchange. I was also asked to contact Shabin for the same as well.

Starting Saturday 3rd October, I have been told that the New Customer Vishnu has been contacted and will do the needful. It`s been 3 days and I`m getting the same excuse.

My Question is,
When I gave the car to True Value on September 2019, why the car not transferred in the company name ?

This Car was sold to the New Customer in Jan 2020. The New Registration was done on July 2020. How can True Value be so careless in handling documents in regards to this case ? What if the New User committed a crime in that duration, who is responsible for the same ?

Utter non-professionalism & lack of responsibility from the Company`s part in managing the same. Daily I have to call and check with these people and all I get to hear is that we have informed the New Customer and will be taken care of.

Do we even realize that, this delay is costing me & and my records impacted at the RTO as defaulter ?

Is this the way you treat with the documentation when purchasing old car from the Customers ?

I am highly disappointed the way this entire case is being handled and taken action. Hence, bringing this to your notice, with the expectation that this is resolved in no time and the same is been corrected. This gives me a lack of confidence in going ahead with my relationship with Maruti Suzuki. I also have a Brezza and I really don`t preferred to get treated like this for this situation.

Is this how you treat your customers and is the trust I can have on this Brand ?

Sharing my number below, Please escalate this to the highest level and get this resolved asap. Please call me for anymore details if required.

Regards,
Anila
[protected]

Please Note - This issue occured with the BRD, Muringoor Chalakudy Centre and they arranged the True Value Executive. I do not see that option below in the drop down, hence mentioning it in here.

R/sir,
I and my family is the loyal customer of Maruti cars and using your products since last 20 years

I am heaving my Baleno CAR GJ06JQ5497 Chasis no. 165302 .My car service regularly done through your authorised service center Amar car Gorwa Vadodara
Sice one year I am facing problem with it's steering i.g stiffness in movement i complaint for the same at Amar car work shop they told me to make alignment of wheel during service i agreed for the same even after that the problem remains same .
now they told me to change steering column in CUT OF VIN as they found problem in steering column i kept my car at said workshop on dtd.05.10.2020 same day they called me to come to work shop and collect the car but while having test ride i found no change in steering stiffness and problem remains same my car is still at workshop

sir i request you to look in the matter and solve my problem as it caused huge disturbance in my life

Lalchand C Vaghela
B/161 shreenikpark Akota stadium Vadodara
M: [protected]

I have Maruti Suzuki auto card in that I have 6000points till now . But now you people are change that card to online but what abt that point s which I was create in 1year. ? You people are chiting on all customers ?
I want that point to my auto card account ? [protected]@gmail.com
This is my email responce me

Dear Team,

Request you to please share tax invoice.

Swift dezire Diesel

already send mail with details to email id : [protected]@maruti.co.in

Please treat this is as urgent.

Thanks,
[protected]@gmail.com

Hey i own a car mh01ar6696 with ch # ma3efjc1s00165321 and eng # m16an2025652, i am getting this vehicle transferred to karnataka and trying to get a duplicate invoice as the original is not there. Contacted the cc and they are of no use. Request you to kindly help me in getting the ex-showroom value of the vehicle on letterhead / duplicate invoice for getting it transferred.

Sir/ madam.
I am given my maruti wagon r vxi vehicle with registration no kl-35-g-3501 on the date 26/09/2020 at avg motors anthinadu service center which is in palai kottayam district kerala. The said vehicle i am serviced periodically at their kottayam branch vary well. But due to covid-19 the vehicle periodical service done nearest authorized center in anthinad. But the service is vary bad and the vehicle actual they are not serviced properly and they charged huge amount as service charge. The vehicle they given to me with out proper service. The photos i am uploading to you for reveal what they actually done in the vehicle. The wind wash material i got from bonnet when i am open with out fill it in the prescribed tank. Also the photos which shows the bad service of them. Many peoples told me that this service center actually vary bad. But i believed the maruti suzuki company and i am refused the things from others actually i believed that the maruti suzuki company have control and responsibility in service of vehicle, and also i proudly said the maruti suzuki is standard one company and they give better service to customers.. But now i am also a victim of this service center and from the maruti company also. What ever may be i am uploading the photos after i got my vehicle from service center. They are not provide any job slip to me i am attached the proof of photos with this mail

I had purchased used maruti suzuki couple of years back and the current registration is going to expire in few months. I need a duplicate invoice for below car detail:

Chessis number: ma3eys41s00141164
Engine number: g13bbn257600
Model - swift
Year 2005

Please send the invoice to [protected]@yahoo.com
Contact # - [protected]

My scotty suzuki bergman not repair till now it almost 30 day. They said i need to change my scotty headlight i said ok then change it. But till now it's not done when i ask them they said we don't have stock headlight so we place an order headlight for your scotty but headlight not reach after 30 day but i am paying emi of the scotty

My car mh12 fp 9023 has an alternator bearing problem. I had paid rs 2000 as advance for changing bearing on 13th september 2020. The service center is located in fortpoint automotive, dombivli. It has been two weeks since that. Neither has the part arrived nor have i recevied any call for same. How can ordering a part take two weeks? It is really frustrating.

My name is fabian fernandes. I purchased a maruti suzuki celerio zxi in february 2017 from sai service cuncolim south goa.
When i purchased the car i ask sai service to fix fog lamps on my car before delivering me the car. Sai service charge me rs.4000 for the fog lamps.
Today one of the fog lamp stop working and i went to replace to another maruti suzuki shop and realized sai service over charged me.in maruti suzuki genuine part shop (Govind poy margao) and chowgule the original fog lamp cost is around rs.2000 to rs.2200.
The fog lamp or bulbs sai service fit on my car are not available in any maruti suzuki genuine part shop and this has got me more frustrated.
This is not the first case or experience with sai service cuncolim.
They have also cheat me on service but i have never written a complain. Cheat me on wheel balancing and alignment many times and have been caught red handed 2 times and have taken refund once. Due to this i had to change all 4 tires of my car less then 35000kms.
Very bad experience.
If such cheating continues it will be very difficult for maruti suzuki in future.
Hoping for the best.

Dear kenichi-san,

Good evening... I would like to bring out both service deficiency and manufacturing defect of my car - ertiga automatic car which is not being addressed by your esteemed organisation.

Background:
I was travelling with my aged mother from saralgaon to mumbai. On the way about 20kms from saralgaon, i stopped my car to clean the windscreen for 5 mins. The car didnt start after that and...