Maruti Suzuki India Complaints & Reviews

My car mh12 fp 9023 has an alternator bearing problem. I had paid rs 2000 as advance for changing bearing on 13th september 2020. The service center is located in fortpoint automotive, dombivli. It has been two weeks since that. Neither has the part arrived nor have i recevied any call for same. How can ordering a part take two weeks? It is really frustrating.

My name is fabian fernandes. I purchased a maruti suzuki celerio zxi in february 2017 from sai service cuncolim south goa.
When i purchased the car i ask sai service to fix fog lamps on my car before delivering me the car. Sai service charge me rs.4000 for the fog lamps.
Today one of the fog lamp stop working and i went to replace to another maruti suzuki shop and realized sai service over charged me.in maruti suzuki genuine part shop (Govind poy margao) and chowgule the original fog lamp cost is around rs.2000 to rs.2200.
The fog lamp or bulbs sai service fit on my car are not available in any maruti suzuki genuine part shop and this has got me more frustrated.
This is not the first case or experience with sai service cuncolim.
They have also cheat me on service but i have never written a complain. Cheat me on wheel balancing and alignment many times and have been caught red handed 2 times and have taken refund once. Due to this i had to change all 4 tires of my car less then 35000kms.
Very bad experience.
If such cheating continues it will be very difficult for maruti suzuki in future.
Hoping for the best.

Dear kenichi-san,

Good evening... I would like to bring out both service deficiency and manufacturing defect of my car - ertiga automatic car which is not being addressed by your esteemed organisation.

Background:
I was travelling with my aged mother from saralgaon to mumbai. On the way about 20kms from saralgaon, i stopped my car to clean the windscreen for 5 mins. The car didnt start after that and...

Team,

I have purchased wagon r on from popular maruti 02-dec-2019 and with in 7 months of purchase i experience rusting issue. I did raise it with maruti team however i am not satisfied with the response. They have confirmed its not manufacturing defect.

I raised issue with popular maruti on this concern on august 11th 2020. However i did not get any response until my second follow up on 1-sep-2020. My complaint reference number [protected].

Again there was no response and then i topped email keeping ponnuswamy - deputy regional manager (Kelkattalai branch - popular maruti) on 9-sep-2020 and then i got a call from their team that they will be attending my case shortly.

Further to that, i received call from ayush agarwal, on 9-sep-20 that they will work on this case and come back.

After soo much battle and follow up maruti team came back checking paint quality and then today they come back saying there the customer need to bear the charges.

To note:
During the examination, i could see almost every corner of the body had corroded and with in 7 to 8 months of purchase i never expected such a bad body quality. This is not the 1st car i am using in maruti and this is my 4th car in last 15yrs. For your kind reference. Mentioned car details...

Alto tn 07 ac 1104
Swift tn 07 bj 9848
Swift tn 07 cf 8444
As a family, we always prefer maruti for the trust worthy quality and service. Here we got this wagon r for my mother who is aged 60yrs and a retired central government (Superintendent of customs). We purely purchases this vehicle for her to enjoy her retirement life and be more independent. Today with lots of mental agony and frustration i am raising this issue on the vehicle which we purchase paying full cash from my mother's retirement benefits cash.

I certainly feel unsafe and very much disappointed for this quality issues which got raised in very short period of purchase. We have never faced such corrosion issues in any of the above car which you can verify the details in your records.

After all the struggles i am getting a response from maruti team these damages dont cover in warranty and i need to bear the expenses of getting it fixed.

My contact points in popular maruti & maruti
Ponnusamy - [protected]
Ayush agarwal - [protected]

Such a lethargic attitude and zero customer service.

Now i am left with again investing for the quality issue which company is not willing to take the liability

Also please note this is only the exterior issue i noticed however there is no 100% examination done for this case and i have no idea of how much further corrosion is already in the vehicle

I am happy to discuss over call on this case.

I could not attach pictures on the attachment.

Regards,
Sindhuja k
[protected]

Hello sir,
I went to the true value dhanbad to buy a second hand car, after visiting there I have chosen a swift vxi. The dealer taken my contact number. And I said him tomorrow I will come with required documents to buy a car. Then I will come back to my home after some time the dealer called me and said to deposit some booking amount but I told him that tomorrow I will come there and take a test drive then I will buy it.. But the dealer promising me and said that trust me there is not a single problem in car and forced me to transfer the booking amount. And then I trust him and I have transferred RS.2000 without taken a test drive. Than next day I reached there with required documents to buy a car.. And after that I take a test drive but I found there is the problem in car. That's why I have decided to reject that car due to problem and for wrong information.. They have cheated me and given the wrong information for to take money with me. They hurt me and broken my trust with Maruti Suzuki... I have request you to please refund my money...for this kindness I shall be highly obliged to you.. thanking you

Respected sir,

I wish to inform you that, its a heart breaking situation that the ciaz rs car which i bought on year 2016, is in a condition where its rusting completely shown rusting in door sides and door handles visibles rusting in door handles and its increasing vigorously in visible areas.
The paricular rusting started or get to notice in 2018 in which we had shown to the service centre manager of sarathy service...

Be Aware*
I had given my Maruti Swift Desire car, VXI AMT to AAA Maruti Authorized Service Centre at Okhla[protected]. My car had gone for a regular servicing (i.e. oil change, filter change & the usual cleaning) I received my car in the evening & paid them their dues at the same time. When i drove my car i was surprised at the way the car was moving, there was alot of drag (as if am driving with the hand break) there was no pickup in the car & the acceleration too was so hard that i could feel it on my knees. In spite of complaining about my cars condition there was a very cold response from the service centre (AAA), so eventually they took my car again for a whole day[protected] & when i drove after the 2nd visit, the car was still having issues like the car was jerking as in like a miss fire & the AC too got some serious issues, its not cooling the car.
Had a visit again from AAA team[protected] but they could not understand or resolve the issue & they left. I received a call from their supervisor who was handling my case saying that some senior level person will be coming to check the problem but he will come after a weeks time n not before that. No one turned up as expected, I also complained at the MUL toll free number to lodge a complaint, so i got a call again from AAA regarding my car & saud they wanted to take the car again for the problems i complained for. They took the car & drove the vehicle 80 kms & they left the car at my residence in the evening & gave the keys to my guard without informing me or calling me. My car is still in same condition rather its getting more worse. I would request you all that one should not give their car for servicing or repairs to AAA service centre at Okhla Phase 1. They are the most unprofessional, inefficient, incompetent & negligent service experts. I would take this matter to higher authorities @ MUL & try and get the dealership canceled of AAA or get them penalize for the same.
I had paid the servicing charges and also my fuel was used all these while & in return i still got a problematic car after all this.
Thanks

I went to purchase vehical, baleno delta on march 21, at time of delivery dealer has not given any documents, such as tr, insurance and sales invoice by dealer, as my loan has sanctioned on march 21, so i got call from axisbank executive as loan has sanctioned on march 21, he asked for delivery of vehicle date, so i replied if possible today i can take delivery today. So axisbank executive called dealer about to do the process of delivery.
I have paid check of rs 2, 65, 915 to dealer. But dealer failed to give tr, insurance and sales invoice on the delivery time.
As later dealer made tr, insurance on may -18-2020, unfortunately my vehicle met with accident on may -19 -2020.
But again dealer has misguided customer and told sbi surveyor false statement as my vehicle was purchased on may 18, instead of march - 21-2020. So due to this false statement from dealer and misguide to customer to say as delivery date as may18. Later to surveyor i told that the vehicle was purchased on march-21-2020, and submitted the delivery proof. And advisor ashok of pavan motors has changed my claim orginal form and put fake claim form with help sbi officer from hyderabad mr. Suresh. So due to this not handover of documents on delivery time by dealer by sbi insurance rejected. Estimation was 1, 50, 000. So customer inspite of paying downpayment and disbusrment of loan amount to dealer is suffering mentally and financially for vehicle to be repaired. Its nearly four months my vehicle is kept in pavan motors body shop, nalgonda as it is.
Please feel pain of customer and try humanity based natural justice.

Dear sir,
I have purchased second hand t-permit car frm mumbai and now i want to convert it in white plate for personal use. But panvel rto is asking for invoice.
Below are the details of car.

Maruti wagonr lxi 1.0l
Car. No.: mh02cr9235
Chassis no.:ma3ewde100a63456
Engine no.: k10bn7718114
Purchase date: 08june2016

Kindly do the needful

Thanks & regards
Sachin. S
Kp. [protected]@gmail.com
[protected]

I am olivia sara thomas, owner of suzuki access 125 limited edition. I have a complaint regarding the indicator of the vehicle since the day i bought it. Now its only been a year. I made several options to overcome this problem, but not yet resolved. The vehicle indicator will not respond after exposure to rain, so that i couldn't make signal while driving when rainy. I suffered so many problems due this -

* not be able to drive confidently.
* not be able to follow traffic rules, because the
Switch of signal is not responding.
* and also it's a serious threat to human life which
Couldn't be replaced or substituted

I think it's not the problem of the delivery centre, but the problem of manufacturing itself. Its my new vehicle, only one year and five months. So that please consider my situation as i travel it for my academic needs and give necessary compensation for such a great fault

I have been associated with maruti suzuki for the last nine years.
And i currently have a wagonr vxi model.
The details of its registration, chassis and engine number are as follows.
Registration number : gj05cs1464
Chassis number : ma3ewde1s00364107
Engine number : k10bn4353941
I have been taking insurance policy from maruti suzuki authorised dealer
(Kiran motors, puna kumbharia road, surat) every year.
Regarding updating the policy online, i contacted mr. Bhadreshbhai pancholi
Working in the insurance department of kiran motors by phone and text message frequently.
But to this day my problem has not been solved by them.
My policy details are as follows.
Policy number :[protected]
Policy holder's name : shakuntalaben bipinchandra haveliwala
I have a good experience with maruti company. But this kind of behavior by the dealer shows
The shortcomings of its service which definitely affects the company as well.
I hope this problem will be resolved soon.

Thanking you,

Shakuntalaben bipinchandra haveliwala
(M[protected]

Dear mr. Akash gupta

Greetings!!!

This is with reference to the concern raised by you for your vehicle maruti vitara brezza bearing registration number hr29as7507.

We have gone through the details of vehicle, which are as follows:
Date of sale : 22-dec-18
Current mileage (Till 30 august 2020) : 41, 527 kms

At the outset, kindly accept our gratitude for being associated with the maruti-suzuki products and we are sure that it will continue for even more. We value our customers as an integral part of maruti-suzuki family and are always keen to serve them at the best.

Based on your concern with paint, the vehicle was thoroughly inspected at workshop m/s pasco automobile, faridabad on 8-september-2020. After thorough inspection and analysis it was observed that the color fading or patched is due to external source/reasons depending on the conditions to which it was exposed and not due to any manufacturing defect or abnormality. No warranty/extended warranty is applicable for such repair/repainting also.

For more information, kindly refer owner’s manual and service booklet for terms & conditions of maruti suzuki warranty policy (Attached here within) - point (4) limitation: this warranty shall not apply to: clauses (L) any damage or deterioration caused by industrial pollution and bird droppings. (M) insignificant defects which do not affect the function of the vehicle including without limitation, sound, vibration and fluid seep.

Also, same i not covered under extended warranty. May refer point number 3. I) paintwork, bodywork and mouldings, water entry into the vehicle, corrosion of body parts, glass, mirrors (Inner & outer), lock cylinder & key & interior trims.

Hope this will clarify all your apprehensions.in case of any query or assistance please feel free to contact nearby maruti suzuki authorized workshop. We assure you that your concerns will be attended promptly as per terms and conditions of maruti suzuki warranty policy.

Assuring you of our best services always.

Regards

Abhishek chattopadhyay
Territory service manager
Maruti suzuki india limited
Mobile: [protected]

For complaints/suggestions/feedbacks please contact our customer care on +91-[protected] or servicecare. [protected]@maruti.co.in


From: ho/e/webcontact, (Crm)
Sent: saturday, september 5, 2020 11:18 pm
To:
Cc:
Subject: fw: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801 crm:[protected]

Dear sir,

We are sending this matter for your kind consideration. Please look into the matter.

Query: customer owns vitara brezza vdi and the colour of the vehicle has faded. He has highlighted the issue to the concerned workshop. They have suggested him to repaint the vehicle and also told him that they would escalate the same to msil and provide resolution within 7 working days. Hence, he is seeking assistance from msil in order to resolve the issue at the earliest.

Note: we can check from the trail mail that the internal team has responded to the customer; however, he is not satisfied with their response. Thus, we are forwarding this matter to you as a query at the same level.

Region: central-2

Customer details:
Name: akash gupta
Email id: [protected]@yahoo.co.in
Contact no: [protected]
Registration no.: hr29as7507
Workshop code: sv-58nb-58-0001

Regards,
Team maruti suzuki
Please visit us at http://www.marutisuzuki.com

Sr3 level 1
C57

=
From: akash gupta
Received: 9/5/2020 8:53 pm
To: abhishek chattopadhyay
Cc: atm queue; gmservice. [protected]@pasco.in; pasco automobiles nexa-58nb5801; servicecare. [protected]@maruti.co.in; [protected]@maruti.co.in
Subject: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801

Dear mr abhishek,

Firstly please correct and update regn no. Hr 29 as 7507.

Secondly, i have already visited twice.

Why again and again harassment to visit?

Who will pay for the fuel of visits?

Who will compensate for the time?

After the confirmation from the service center i have visited, in hope for solution. Nor i have purchased this maruti product to send for repair or for your experiments to inspect again and again in your workshop.

After so much cooperation from your entire team now i feel cheated as i am just harassed from all the inconvenience faced to me from last 1 week. I will not spare my vehicle now for any inspection. Already 2 times inspection has been done at the authorised service center as requested by your team.

If still you want to have a inspection you can visit at my doorstep on monday anytime.

Request you to please stop wasting our time anymore and provide a reliable solution for the same. I don’t want my vehicle to be repainted in 1.5 years because of bad quality of paint used.

I believe you are incompetent against the quality standards and raising my concerned to designated authorities.

Request your kind attention to escalate this matter to the concerned to the concerned team for a speedy escalation process and take care the grievances which helps in saving the image of maruti suzuki in market.

Thanks and regards

Aakaash gupta

[protected]

Sent from my iphone

On 05-sep-2020, at 11:10 am, wrote:

Dear mr. Aakaash gupta

Greetings!

This is with reference to the concern raised by you for paint in your vehicle brezza bearing registration number hr 29as750

At the outset, kindly accept our gratitude for being associated with the maruti-suzuki products and we are sure that it will continue for even more. We value our customers as an integral part of maruti-suzuki family and are always keen to serve them at the best.

As per discussion, m/s pasco, faridabad will arrange to get the concern inspected by paint vendor.

As per inspection report it will be attempted to resolve the concern to achieve optimum solution.

Would request to kindly share your convenient schedule.

Workshop can provide arrange pick up and drop facility to make the process more convenient.

Assuring you of our best services always.


Regards

Abhishek chattop

=
From: atm queue
Received: 9/5/2020 12:02 pm
To: abhishek chattopadhyay
Subject: re: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801 crm:[protected]

Dear sir,

This is for your information.

We hereby acknowledge the receipt of your mail. This has been put into records.

Regards,
Team maruti suzuki
Please visit us at http://www.marutisuzuki.com
C73
=
From: abhishek chattopadhyay
Received:[protected]:13
To: atm queue
Cc: suneel.
Subject: re: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801 crm:[protected]

Dear team

Customer is contacted.
Necessary communication is made.
Kindly do not register further.

Regards
Abhishek chattopadhyay

From: ho/e/webcontact, (Crm)
Sent: wednesday, september 2, 2020 6:58 pm
To:
Cc:
Subject: fw: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801 crm:[protected]

Dear sir,

We are sending this matter for your kind consideration. Please look into the matter.

Query: customer owns vitara brezza vdi and the colour of the vehicle has faded. He has highlighted the issue to the concerned workshop. They have suggested him to repaint the vehicle and also told him that they would escalate the same to msil and provide resolution within 7 working days. Hence, he is seeking assistance from msil in order to resolve the issue at the earliest.

Region: central-2

Customer details:
Name: akash gupta
Email id: [protected]@yahoo.co.in
Contact no: [protected]
Registration no.: hr29as7507
Workshop code: sv-58nb-58-0001

Regards,
Team maruti suzuki
Please visit us at http://www.marutisuzuki.com

Sr3 (L-1)
C48
=
From: akash gupta
Received: 9/2/2020 6:04 pm
To: [protected]@maruti.co.in
Cc: abhishek chattopadhyay; atm queue; pasco automobiles nexa-58nb5801; servicecare. [protected]@maruti.co.in; servicecare. [protected]@maruti.co.in
Subject: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801

Waiting for the prompt response and corrective action.
Sent from my iphone

=
From: atm queue
Received: 8/30/2020 2:41 pm
To: abhishek chattopadhyay; pasco automobiles nexa-58nb5801
Cc: abhishek chattopadhyay; anshu bhalla; kapil sharma; pasco automobiles nexa-58nb5801; ravi shankar; servicecare ncruc; suneel.
Subject: re: complain hr 29as7507 crm:[protected]
Dear sir,

We are sending this matter for your kind consideration. Please look into the matter.

Query: customer owns brezza vdi and he is facing colour faded issue in his vehicle. Customer has addressed the same to the concerned workshop; however, he hasn’t got any satisfactory response. The concerned workshop has informed him to repaint the vehicle. Moreover, the concerned team has assured him to get it escalated with msil and to provide the resolution within 7 working days. Hence, he is seeking assistance from msil in order to resolve the issue at the earliest.
Region: central-2

Customer details:
Name: akash gupta
Email id: [protected]@yahoo.co.in
Contact no: [protected]
Registration no.: hr29as7507
Workshop code: sv-58nb-58-0001

Regards,
Team maruti suzuki
Please visit us at http://www.marutisuzuki.com
Sr3 (L-0)
C68
=
From: akash gupta
Received:[protected]:55
To: atm queue
Subject: re: complain hr 29as7507 crm:[protected]
Please note
Variant is vdi
Pasco automobiles
14/4 main mathura road
Mewla maharajpur
Faridabad

Regards

Aakaash gupta
=
From: atm queue
Received:[protected]:48
To: akash gupta
Subject: fw: complain hr 29as7507 crm:[protected]
Dear sir,

Thank you for contacting maruti suzuki customer care.

We have received your communication regarding the below stated concern.

However, we request you to send us the following information, to expedite in this case.

Kindly share the variant of the vehicle (I. E. Lxi, vdi etc.)
Name and complete address the concerned workshop

Thanking& assuring you of our best services at all times.

Regards,
Team maruti suzuki
Please visit us at http://www.marutisuzuki.com

C55
=
From: [protected]@yahoo.co.in
Received: 8/30/2020 12:29 pm
To: atm queue; ccmservice. [protected]@pasc.in; gmservice. [protected]@pasco.in; mgrbs. [protected]@pasco.in; pasco automobiles nexa-58nb5801; pasco automobiles nexa-58nb5801; service. [protected]@pasco.in; servicecare. [protected]@maruti.co.in; servicecare. [protected]@maruti.co.in
Subject: complain hr 29as7507
Dear maruti suzuki team,
I have vitara brezza 2019 registered car.
After 6 months i have noticed that color of my car is acrylic white which is now having a tone of black color.
I have complained the same to my authorized center also but i haven't found any satisfactory solution for the same and
It has been found there is some problem particularly with the acrylic white in color.
They said after some time, it will have a black tone in paint,
The color quality of swift white acrylic is different from brezza acrylic color quality.
Now after 1.5 years, the color is now vanished from the corners, i have shown the same to the authorized service center on 30/08/2020
Which also admit now manufacturing defect within 2 years and now asking for re paint.
I don't have any complain with my authorized service center but i have a big problem with the quality of paint work company have done particularly with this batch or model.
I don't want this problem to arise again after 6 months and want a reliable solution for the same.
I feel cheated as after repaint, car originality and re sale will be decreased.

I want this problem to be escalated to the concerned.in hope this issue will be forwarded to the concerned and solution expected for the same.

Regards

Aakaash gupta
[protected]

I have purchase ignis 2019 petrol model. Now i have already driven 11200km there is a big issue in my car's stearing. After taking a turn my car stearing is not returning to the centre. I have already visited to workshop but then said its normal in ignis model bt when i drove the new model its stearing is smooth and returning to the centre after the turn. Please suggest me what shall i do??

Dear sir,

I am writing to express my utter dissatisfaction with quality of service offered to me at your mulund service center located near shastri nagar, opposite highland park.

My car before servicing was working fine and was in proper shape with no dent on the roof top. It had no issues whatsoever. I was billed rs. 60, 000/- of which 35k was paid by insurance company. But after leaving from service center, my car is failing to pick up and yellow engine light keeps blinking on the screen. My seat, dashboard, steering, brake paddle etc all are vibrating strongly. I also noticed dent on the rooftop and immediately reported to your executive on job. My speakers have deep scratches and the car is in a pathetic condition. All of this i noticed after leaving from your service centre. The person who attended was mr. Deepak who has no sense of talking to customers and i left bitter experience. He was rude as well as non cooperative. I even have recorded his dealing with me where he says once you leave our service centre and again the problem arises we are not responsible. This left me in total agony as i always trusted maruti suzuki brand service is world class.

My model is wagonr lxi cng and car chassis no is ma3edwe1s00588994.

Please find enclosed herewith the images for your reference. Request you to resolve my problem. If not, i will escalate this to higher authorities and take this battle on twitter, consumer forum and other social media sites.

Awaiting your favorable response at the earliest.

Regards
Keshup gurbani
Mobile : [protected]
Email : keshup. [protected]@gmail.com

Dear team,

I am writing to express my utter dissatisfaction with quality of service offered to me at your mulund service center located near shastri nagar, opposite highland park. My car before servicing was working fine and was in proper shape with no dent on the roof top. It had no issues whatsoever. I was biller rs. 60, 000/- of which 35k was paid by insurance company. But after leaving from service center, my car is failing to pick up and yellow engine light keeps blinking on the screen. My seat, dashboard, steering, brake paddle etc all are vibrating strongly. I also noticed dent on the rooftop and immediately reported to your executive on job. My speakers have deep scratches and the car is in a pathetic condition. All of this i noticed after leaving from your service centre. The person who attended was mr. Deepak who has no sense of talking to customers and i left bitter experience. He was rude as well as non cooperative. I even have recorded his dealing with me where he says once you leave our service centre and again the problem arises we are not responsible. This left me in total agony as i always trusted maruti suzuki brand service is world class.

My model is wagonr lxi cng and car chassis no is ma3edwe1s00588994.

Please find enclosed herewith the images for your reference. Request you to resolve my problem. If not i will escalate this to higher authorities and take this battle on twitter, consumer forum and other social media sites.

Awaiting your favorable response at the earliest.

Regards
Keshup gurbani
Mobile : [protected]
Email : keshup. [protected]@gmail.com

I purchased a wagorr from ktl maruti, kamla nagar, gt road, agra on 10 may 2019 against exchange of my swift vdi having no. Up80cd1368.

True value sold that car to another person without providing noc. Later on swift vdi met with an accident in which 1 person expired due to accident while car was on my name till that time.

So, spouse & their children raise a compensation of rs. 2800000 against death due to accident. As till that time i was the owner as per registration of car hence i also got notice from mainpuri court against same.

So, i hired an advocate to get the ws from court while there is not my fault in that accident. Just because of noc non availability i got involved in this accident.

I'm being mentally harassed by ktl pvt. Ltd. & maruti true value just because of careless in noc.

So, i also need compensation of harassment & to settle this court case

So, look into matter & arrange to compensate me as well. I'll be forced to go to consumer court & print/ social media in absense of compensation.

Still court case is going on don't know how many days it will take in decision.

Look forward..

Regards,
Satish kumar
Mob. [protected]
Up80cd1368

Dear sir,
there is fault in newly purchased access bs6 march 2020. It doesn't start most of the time, when it get started with several manual kicks it stops anytime in between. This may result in accident / dangerous situation. Request to take this matter seriously and replace my vehicle mh-01-dq-7821 immediately within 1 week to avoid consequential losses/ damages.

I have visited service centre 3 times and was send back with irrelevant solutions like warm the vehicle, accelerate it before riding, use manual kicks for some time, etc which is ridiculous.

It is my humble request to take this matter as special case to avoid further escalation.

--

I have not taken any loans from the bank but it is being showed in my RC. I want my noc to be generated so that I can proceed further. Hence, I would request the bank to kindly issue me my noc

Dear maruti team,

This is anil singh. I have purchased maruti breeza vxi on 16th june 2020 from ranamotors safdarjung enclave. When the paper was getting finalized i have repeatedly told your sales guys not to give me bharti axa insurance because i had very bad feedback about them but your sales executive somehow convinced me and gave me that policy. I don't have any problem with your sales person because he is the one who always answers my call if i have any clarification (Mr. Sanjay lal).
I am explaining to you what exactly i faced the problem on friday when i was going to the office i met with a minor accident where my back light of the car got broken and there was some short of dent. I called your accessories manager mr. Vipin hira to check how much it cost to replace the light but he was clueless and told me i am providing you mr. Dinesh no. Somehow after my three four call reminders he send me the no of mr. Dinesh who is the useless guy in your system. I called him to check the price and availability of the product. He answered my first call saying he will get back to me in 10-15 min. He didn't call me back. I dropped him a whats app message and he didn't bother to reply to that. I called several times to understand how to claim the policy of insurance. Your insurance guy mr. Bansal is so unprofessional he doesn't even know how to talk with the customer.
Now, please tell me that have i made the biggest mistake trusting your brand? How my problem is going to get resolved please suggest because it's a newly purchased car and your staff believe that they have done favour to me. I will take this issue on social media and even on consumer forums.
Looking forward to your support.
Car no: dl1cac6022

Sir i am praveen suman employee in bhatia company since 3 year. Before lockdown abt 17 march i resigned from company and now i want to join another company but bhatia company has not released my mspin no. When i talk to mr. Prem bhatia about it he say that mspin no. Released by maruti and they have't right of it's. So i request to help me as soon as possible. Thanx
My mspin no 671016