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Maruti Suzuki India Complaints & Reviews

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Updated: Dec 4, 2025
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Maruti Suzuki India reviews & complaints page 43

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O
olivia_saraz
Sep 15, 2020
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I am olivia sara thomas, owner of suzuki access 125 limited edition. I have a complaint regarding the indicator of the vehicle since the day i bought it. Now its only been a year. I made several options to overcome this problem, but not yet resolved. The vehicle indicator will not respond after exposure to rain, so that i couldn't make signal while driving when rainy. I suffered so many problems due this -

* not be able to drive confidently.
* not be able to follow traffic rules, because the
Switch of signal is not responding.
* and also it's a serious threat to human life which
Couldn't be replaced or substituted

I think it's not the problem of the delivery centre, but the problem of manufacturing itself. Its my new vehicle, only one year and five months. So that please consider my situation as i travel it for my academic needs and give necessary compensation for such a great fault
Maruti Suzuki India customer support has been notified about the posted complaint.
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    H
    haveliwala snehal
    Sep 14, 2020
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    Address: A-2,, Rajvi residency, opp. Anjani Heights, Jahagirpura, Surat 395005.

    I have been associated with maruti suzuki for the last nine years.
    And i currently have a wagonr vxi model.
    The details of its registration, chassis and engine number are as follows.
    Registration number : gj05cs1464
    Chassis number : ma3ewde1s00364107
    Engine number : k10bn4353941
    I have been taking insurance policy from maruti suzuki authorised dealer
    (Kiran motors, puna kumbharia road, surat) every year.
    Regarding updating the policy online, i contacted mr. Bhadreshbhai pancholi
    Working in the insurance department of kiran motors by phone and text message frequently.
    But to this day my problem has not been solved by them.
    My policy details are as follows.
    Policy number :[protected]
    Policy holder's name : shakuntalaben bipinchandra haveliwala
    I have a good experience with maruti company. But this kind of behavior by the dealer shows
    The shortcomings of its service which definitely affects the company as well.
    I hope this problem will be resolved soon.

    Thanking you,

    Shakuntalaben bipinchandra haveliwala
    (M[protected]
    Maruti Suzuki India customer support has been notified about the posted complaint.
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      A
      Aakaash Gupta
      from Agra, Uttar Pradesh
      Sep 9, 2020
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      Dear mr. Akash gupta

      Greetings!!!

      This is with reference to the concern raised by you for your vehicle maruti vitara brezza bearing registration number hr29as7507.

      We have gone through the details of vehicle, which are as follows:
      Date of sale : 22-dec-18
      Current mileage (Till 30 august 2020) : 41, 527 kms

      At the outset, kindly accept our gratitude for being associated with the maruti-suzuki products and we are sure that it will continue for even more. We value our customers as an integral part of maruti-suzuki family and are always keen to serve them at the best.

      Based on your concern with paint, the vehicle was thoroughly inspected at workshop m/s pasco automobile, faridabad on 8-september-2020. After thorough inspection and analysis it was observed that the color fading or patched is due to external source/reasons depending on the conditions to which it was exposed and not due to any manufacturing defect or abnormality. No warranty/extended warranty is applicable for such repair/repainting also.

      For more information, kindly refer owner’s manual and service booklet for terms & conditions of maruti suzuki warranty policy (Attached here within) - point (4) limitation: this warranty shall not apply to: clauses (L) any damage or deterioration caused by industrial pollution and bird droppings. (M) insignificant defects which do not affect the function of the vehicle including without limitation, sound, vibration and fluid seep.

      Also, same i not covered under extended warranty. May refer point number 3. I) paintwork, bodywork and mouldings, water entry into the vehicle, corrosion of body parts, glass, mirrors (Inner & outer), lock cylinder & key & interior trims.

      Hope this will clarify all your apprehensions.in case of any query or assistance please feel free to contact nearby maruti suzuki authorized workshop. We assure you that your concerns will be attended promptly as per terms and conditions of maruti suzuki warranty policy.

      Assuring you of our best services always.

      Regards

      Abhishek chattopadhyay
      Territory service manager
      Maruti suzuki india limited
      Mobile: [protected]

      For complaints/suggestions/feedbacks please contact our customer care on +91-[protected] or servicecare. [protected]@maruti.co.in


      From: ho/e/webcontact, (Crm)
      Sent: saturday, september 5, 2020 11:18 pm
      To:
      Cc:
      Subject: fw: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801 crm:[protected]

      Dear sir,

      We are sending this matter for your kind consideration. Please look into the matter.

      Query: customer owns vitara brezza vdi and the colour of the vehicle has faded. He has highlighted the issue to the concerned workshop. They have suggested him to repaint the vehicle and also told him that they would escalate the same to msil and provide resolution within 7 working days. Hence, he is seeking assistance from msil in order to resolve the issue at the earliest.

      Note: we can check from the trail mail that the internal team has responded to the customer; however, he is not satisfied with their response. Thus, we are forwarding this matter to you as a query at the same level.

      Region: central-2

      Customer details:
      Name: akash gupta
      Email id: [protected]@yahoo.co.in
      Contact no: [protected]
      Registration no.: hr29as7507
      Workshop code: sv-58nb-58-0001

      Regards,
      Team maruti suzuki
      Please visit us at http://www.marutisuzuki.com

      Sr3 level 1
      C57

      =
      From: akash gupta
      Received: 9/5/2020 8:53 pm
      To: abhishek chattopadhyay
      Cc: atm queue; gmservice. [protected]@pasco.in; pasco automobiles nexa-58nb5801; servicecare. [protected]@maruti.co.in; [protected]@maruti.co.in
      Subject: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801

      Dear mr abhishek,

      Firstly please correct and update regn no. Hr 29 as 7507.

      Secondly, i have already visited twice.

      Why again and again harassment to visit?

      Who will pay for the fuel of visits?

      Who will compensate for the time?

      After the confirmation from the service center i have visited, in hope for solution. Nor i have purchased this maruti product to send for repair or for your experiments to inspect again and again in your workshop.

      After so much cooperation from your entire team now i feel cheated as i am just harassed from all the inconvenience faced to me from last 1 week. I will not spare my vehicle now for any inspection. Already 2 times inspection has been done at the authorised service center as requested by your team.

      If still you want to have a inspection you can visit at my doorstep on monday anytime.

      Request you to please stop wasting our time anymore and provide a reliable solution for the same. I don’t want my vehicle to be repainted in 1.5 years because of bad quality of paint used.

      I believe you are incompetent against the quality standards and raising my concerned to designated authorities.

      Request your kind attention to escalate this matter to the concerned to the concerned team for a speedy escalation process and take care the grievances which helps in saving the image of maruti suzuki in market.

      Thanks and regards

      Aakaash gupta

      [protected]

      Sent from my iphone

      On 05-sep-2020, at 11:10 am, wrote:

      Dear mr. Aakaash gupta

      Greetings!

      This is with reference to the concern raised by you for paint in your vehicle brezza bearing registration number hr 29as750

      At the outset, kindly accept our gratitude for being associated with the maruti-suzuki products and we are sure that it will continue for even more. We value our customers as an integral part of maruti-suzuki family and are always keen to serve them at the best.

      As per discussion, m/s pasco, faridabad will arrange to get the concern inspected by paint vendor.

      As per inspection report it will be attempted to resolve the concern to achieve optimum solution.

      Would request to kindly share your convenient schedule.

      Workshop can provide arrange pick up and drop facility to make the process more convenient.

      Assuring you of our best services always.


      Regards

      Abhishek chattop

      =
      From: atm queue
      Received: 9/5/2020 12:02 pm
      To: abhishek chattopadhyay
      Subject: re: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801 crm:[protected]

      Dear sir,

      This is for your information.

      We hereby acknowledge the receipt of your mail. This has been put into records.

      Regards,
      Team maruti suzuki
      Please visit us at http://www.marutisuzuki.com
      C73
      =
      From: abhishek chattopadhyay
      Received:[protected]:13
      To: atm queue
      Cc: suneel.
      Subject: re: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801 crm:[protected]

      Dear team

      Customer is contacted.
      Necessary communication is made.
      Kindly do not register further.

      Regards
      Abhishek chattopadhyay

      From: ho/e/webcontact, (Crm)
      Sent: wednesday, september 2, 2020 6:58 pm
      To:
      Cc:
      Subject: fw: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801 crm:[protected]

      Dear sir,

      We are sending this matter for your kind consideration. Please look into the matter.

      Query: customer owns vitara brezza vdi and the colour of the vehicle has faded. He has highlighted the issue to the concerned workshop. They have suggested him to repaint the vehicle and also told him that they would escalate the same to msil and provide resolution within 7 working days. Hence, he is seeking assistance from msil in order to resolve the issue at the earliest.

      Region: central-2

      Customer details:
      Name: akash gupta
      Email id: [protected]@yahoo.co.in
      Contact no: [protected]
      Registration no.: hr29as7507
      Workshop code: sv-58nb-58-0001

      Regards,
      Team maruti suzuki
      Please visit us at http://www.marutisuzuki.com

      Sr3 (L-1)
      C48
      =
      From: akash gupta
      Received: 9/2/2020 6:04 pm
      To: [protected]@maruti.co.in
      Cc: abhishek chattopadhyay; atm queue; pasco automobiles nexa-58nb5801; servicecare. [protected]@maruti.co.in; servicecare. [protected]@maruti.co.in
      Subject: re: complain hr 29as7507 pasco automobiles faridabad nexa-58nb5801

      Waiting for the prompt response and corrective action.
      Sent from my iphone

      =
      From: atm queue
      Received: 8/30/2020 2:41 pm
      To: abhishek chattopadhyay; pasco automobiles nexa-58nb5801
      Cc: abhishek chattopadhyay; anshu bhalla; kapil sharma; pasco automobiles nexa-58nb5801; ravi shankar; servicecare ncruc; suneel.
      Subject: re: complain hr 29as7507 crm:[protected]
      Dear sir,

      We are sending this matter for your kind consideration. Please look into the matter.

      Query: customer owns brezza vdi and he is facing colour faded issue in his vehicle. Customer has addressed the same to the concerned workshop; however, he hasn’t got any satisfactory response. The concerned workshop has informed him to repaint the vehicle. Moreover, the concerned team has assured him to get it escalated with msil and to provide the resolution within 7 working days. Hence, he is seeking assistance from msil in order to resolve the issue at the earliest.
      Region: central-2

      Customer details:
      Name: akash gupta
      Email id: [protected]@yahoo.co.in
      Contact no: [protected]
      Registration no.: hr29as7507
      Workshop code: sv-58nb-58-0001

      Regards,
      Team maruti suzuki
      Please visit us at http://www.marutisuzuki.com
      Sr3 (L-0)
      C68
      =
      From: akash gupta
      Received:[protected]:55
      To: atm queue
      Subject: re: complain hr 29as7507 crm:[protected]
      Please note
      Variant is vdi
      Pasco automobiles
      14/4 main mathura road
      Mewla maharajpur
      Faridabad

      Regards

      Aakaash gupta
      =
      From: atm queue
      Received:[protected]:48
      To: akash gupta
      Subject: fw: complain hr 29as7507 crm:[protected]
      Dear sir,

      Thank you for contacting maruti suzuki customer care.

      We have received your communication regarding the below stated concern.

      However, we request you to send us the following information, to expedite in this case.

      Kindly share the variant of the vehicle (I. E. Lxi, vdi etc.)
      Name and complete address the concerned workshop

      Thanking& assuring you of our best services at all times.

      Regards,
      Team maruti suzuki
      Please visit us at http://www.marutisuzuki.com

      C55
      =
      From: [protected]@yahoo.co.in
      Received: 8/30/2020 12:29 pm
      To: atm queue; ccmservice. [protected]@pasc.in; gmservice. [protected]@pasco.in; mgrbs. [protected]@pasco.in; pasco automobiles nexa-58nb5801; pasco automobiles nexa-58nb5801; service. [protected]@pasco.in; servicecare. [protected]@maruti.co.in; servicecare. [protected]@maruti.co.in
      Subject: complain hr 29as7507
      Dear maruti suzuki team,
      I have vitara brezza 2019 registered car.
      After 6 months i have noticed that color of my car is acrylic white which is now having a tone of black color.
      I have complained the same to my authorized center also but i haven't found any satisfactory solution for the same and
      It has been found there is some problem particularly with the acrylic white in color.
      They said after some time, it will have a black tone in paint,
      The color quality of swift white acrylic is different from brezza acrylic color quality.
      Now after 1.5 years, the color is now vanished from the corners, i have shown the same to the authorized service center on 30/08/2020
      Which also admit now manufacturing defect within 2 years and now asking for re paint.
      I don't have any complain with my authorized service center but i have a big problem with the quality of paint work company have done particularly with this batch or model.
      I don't want this problem to arise again after 6 months and want a reliable solution for the same.
      I feel cheated as after repaint, car originality and re sale will be decreased.

      I want this problem to be escalated to the concerned.in hope this issue will be forwarded to the concerned and solution expected for the same.

      Regards

      Aakaash gupta
      [protected]
      Maruti Suzuki India customer support has been notified about the posted complaint.
      Sep 14, 2020
      Updated by Aakaash Gupta
      Not solution provided.
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        R
        rishikanta dash
        Sep 5, 2020
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        Address: Cuttack, Odisha, India

        I have purchase ignis 2019 petrol model. Now i have already driven 11200km there is a big issue in my car's stearing. After taking a turn my car stearing is not returning to the centre. I have already visited to workshop but then said its normal in ignis model bt when i drove the new model its stearing is smooth and returning to the centre after the turn. Please suggest me what shall i do??
        Maruti Suzuki India customer support has been notified about the posted complaint.
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          K
          keshup gurbani
          Sep 5, 2020
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          Address: Mulund Shastri Nagar Highland Park

          Dear sir,

          I am writing to express my utter dissatisfaction with quality of service offered to me at your mulund service center located near shastri nagar, opposite highland park.

          My car before servicing was working fine and was in proper shape with no dent on the roof top. It had no issues whatsoever. I was billed rs. 60, 000/- of which 35k was paid by insurance company. But after leaving from service center, my car is failing to pick up and yellow engine light keeps blinking on the screen. My seat, dashboard, steering, brake paddle etc all are vibrating strongly. I also noticed dent on the rooftop and immediately reported to your executive on job. My speakers have deep scratches and the car is in a pathetic condition. All of this i noticed after leaving from your service centre. The person who attended was mr. Deepak who has no sense of talking to customers and i left bitter experience. He was rude as well as non cooperative. I even have recorded his dealing with me where he says once you leave our service centre and again the problem arises we are not responsible. This left me in total agony as i always trusted maruti suzuki brand service is world class.

          My model is wagonr lxi cng and car chassis no is ma3edwe1s00588994.

          Please find enclosed herewith the images for your reference. Request you to resolve my problem. If not, i will escalate this to higher authorities and take this battle on twitter, consumer forum and other social media sites.

          Awaiting your favorable response at the earliest.

          Regards
          Keshup gurbani
          Mobile : [protected]
          Email : keshup. [protected]@gmail.com
          Maruti Suzuki India customer support has been notified about the posted complaint.
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            K
            keshup gurbani
            Sep 5, 2020
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            Address: Mulund, Near Shastri Nagar, Opp Highland Park

            Dear team,

            I am writing to express my utter dissatisfaction with quality of service offered to me at your mulund service center located near shastri nagar, opposite highland park. My car before servicing was working fine and was in proper shape with no dent on the roof top. It had no issues whatsoever. I was biller rs. 60, 000/- of which 35k was paid by insurance company. But after leaving from service center, my car is failing to pick up and yellow engine light keeps blinking on the screen. My seat, dashboard, steering, brake paddle etc all are vibrating strongly. I also noticed dent on the rooftop and immediately reported to your executive on job. My speakers have deep scratches and the car is in a pathetic condition. All of this i noticed after leaving from your service centre. The person who attended was mr. Deepak who has no sense of talking to customers and i left bitter experience. He was rude as well as non cooperative. I even have recorded his dealing with me where he says once you leave our service centre and again the problem arises we are not responsible. This left me in total agony as i always trusted maruti suzuki brand service is world class.

            My model is wagonr lxi cng and car chassis no is ma3edwe1s00588994.

            Please find enclosed herewith the images for your reference. Request you to resolve my problem. If not i will escalate this to higher authorities and take this battle on twitter, consumer forum and other social media sites.

            Awaiting your favorable response at the earliest.

            Regards
            Keshup gurbani
            Mobile : [protected]
            Email : keshup. [protected]@gmail.com
            +1 photos
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              E
              er.satishkashyap
              from Noida, Uttar Pradesh
              Sep 1, 2020
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              Address: Agra

              I purchased a wagorr from ktl maruti, kamla nagar, gt road, agra on 10 may 2019 against exchange of my swift vdi having no. Up80cd1368.

              True value sold that car to another person without providing noc. Later on swift vdi met with an accident in which 1 person expired due to accident while car was on my name till that time.

              So, spouse & their children raise a compensation of rs. 2800000 against death due to accident. As till that time i was the owner as per registration of car hence i also got notice from mainpuri court against same.

              So, i hired an advocate to get the ws from court while there is not my fault in that accident. Just because of noc non availability i got involved in this accident.

              I'm being mentally harassed by ktl pvt. Ltd. & maruti true value just because of careless in noc.

              So, i also need compensation of harassment & to settle this court case

              So, look into matter & arrange to compensate me as well. I'll be forced to go to consumer court & print/ social media in absense of compensation.

              Still court case is going on don't know how many days it will take in decision.

              Look forward..

              Regards,
              Satish kumar
              Mob. [protected]
              Up80cd1368
              Maruti Suzuki India customer support has been notified about the posted complaint.
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                S
                Shaikh ABDUL LATIF
                from Mumbai, Maharashtra
                Sep 1, 2020
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                Address: MUMBAI

                Dear sir,
                there is fault in newly purchased access bs6 march 2020. It doesn't start most of the time, when it get started with several manual kicks it stops anytime in between. This may result in accident / dangerous situation. Request to take this matter seriously and replace my vehicle mh-01-dq-7821 immediately within 1 week to avoid consequential losses/ damages.

                I have visited service centre 3 times and was send back with irrelevant solutions like warm the vehicle, accelerate it before riding, use manual kicks for some time, etc which is ridiculous.

                It is my humble request to take this matter as special case to avoid further escalation.

                --
                Maruti Suzuki India customer support has been notified about the posted complaint.
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                  K
                  Kamal Deo Singh
                  Aug 31, 2020
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                  I have not taken any loans from the bank but it is being showed in my RC. I want my noc to be generated so that I can proceed further. Hence, I would request the bank to kindly issue me my noc
                  Maruti Suzuki India customer support has been notified about the posted complaint.
                  Aug 31, 2020
                  Updated by Kamal Deo Singh
                  Car number - UP16K7378

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                    A
                    anilparth
                    Aug 30, 2020
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                    Address: RANA MOTORS SAFDARJUNG DELHI

                    Dear maruti team,

                    This is anil singh. I have purchased maruti breeza vxi on 16th june 2020 from ranamotors safdarjung enclave. When the paper was getting finalized i have repeatedly told your sales guys not to give me bharti axa insurance because i had very bad feedback about them but your sales executive somehow convinced me and gave me that policy. I don't have any problem with your sales person because he is the one who always answers my call if i have any clarification (Mr. Sanjay lal).
                    I am explaining to you what exactly i faced the problem on friday when i was going to the office i met with a minor accident where my back light of the car got broken and there was some short of dent. I called your accessories manager mr. Vipin hira to check how much it cost to replace the light but he was clueless and told me i am providing you mr. Dinesh no. Somehow after my three four call reminders he send me the no of mr. Dinesh who is the useless guy in your system. I called him to check the price and availability of the product. He answered my first call saying he will get back to me in 10-15 min. He didn't call me back. I dropped him a whats app message and he didn't bother to reply to that. I called several times to understand how to claim the policy of insurance. Your insurance guy mr. Bansal is so unprofessional he doesn't even know how to talk with the customer.
                    Now, please tell me that have i made the biggest mistake trusting your brand? How my problem is going to get resolved please suggest because it's a newly purchased car and your staff believe that they have done favour to me. I will take this issue on social media and even on consumer forums.
                    Looking forward to your support.
                    Car no: dl1cac6022
                    Maruti Suzuki India customer support has been notified about the posted complaint.
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                      Praveen Samerwal
                      Aug 28, 2020
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                      Address: Chavani. Kota rajesthan

                      Sir i am praveen suman employee in bhatia company since 3 year. Before lockdown abt 17 march i resigned from company and now i want to join another company but bhatia company has not released my mspin no. When i talk to mr. Prem bhatia about it he say that mspin no. Released by maruti and they have't right of it's. So i request to help me as soon as possible. Thanx
                      My mspin no 671016
                      Maruti Suzuki India customer support has been notified about the posted complaint.
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                        rajnish_kwatra
                        Aug 28, 2020
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                        Address: Punjabi bazar , jind haryana

                        I have given my car ciaz hr 31m 9354 to Jind Ekansh Motors body shop for repair. It's been more than 10 days. Its only back light, side mirror and back bumper work. But he says that is not in the same stock. Plz arrange soon.
                        Maruti Suzuki India customer support has been notified about the posted complaint.
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                          A
                          akkimaddy
                          from Delhi, Delhi
                          Aug 27, 2020
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                          Address: C 119, Naraina Industrial Phase 1, Delhi - 110028, Near Pissaco Hotel

                          Delivery order / liability letter - registration number - dl3cbl9166

                          Hi there,

                          This is to bring in to your notice that i am calling continuously for my car - dl3c bl 9166. I have been told that do has been completed and still i have to chase the advisor every now and then and still there is no call from mssd. I was also told yesterday that i will get a call from reception, however till now no show.

                          This kind of service is not appreciated at all. Its not giving any good impression, if you check the records i was regularly visiting mssd for my every service or for any other things in the past, however after my last incident i stopped visiting mssd naraina. This time i again thought to give it a chance and say what the service still is unacceptable.

                          How do you think you will be able to attain any good customer response for this.

                          Regards
                          Akhilesh shukla
                          [protected]
                          [protected]
                          Maruti Suzuki India customer support has been notified about the posted complaint.
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                            Rajiv Mohta
                            Aug 26, 2020
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                            Rust bubbles appearing on paint all over the car

                            Address: Maruti Udyog

                            I bought a ciaz hybrid petrol top model from nexa salt lake (Jyote motors pvt ltd) kolkata on 15 th december 2018.
                            I have a covered garage and water used for washing is corporation water but to my astonishment few rust bubble spots started appearing on some places in car, even where no water can stay for more than 2 min.
                            On bonnet, gate middle, etc. I am sure that the sheet metal which was used to make the car had rust and it...
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                            PK Hari
                            Aug 23, 2020
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                            I purchased a wagon R vxi in last November and is under warranty including extended warranty. Now i would like to install infotainment system and got a quote from the dealer. But i found the price is very high compared to the market rate. Is there any option available so that i can purchase the accessory and get is fitted by your service department without disturbing the warranty conditions.

                            Regards
                            P.k Hari
                            Maruti Suzuki India customer support has been notified about the posted complaint.
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                              pankajmathur378
                              from Gurgaon, Haryana
                              Aug 22, 2020
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                              My car (Dl12cr3209, maruti dzire - 2019, delta model) which got damaged in a accident in delhi, was taken to tr sawhney (Mayapuri, service center).

                              Initially it was suggested that the vehicle will take 10 days. This condition was agreed by me. The repair costed almost inr. 29, ooo which included (Front bumper repair, lhs fender repair, dicky new, rear bumper new, both qtr panel repair).

                              The car was delivered after 14 days on 19/august/2020. To my surprise the level of service was already not upto the mark and this was notified to service workshop personals. It was claimed that the car had been thoroughly cleaned but later they themselves confirmed that it had not been cleaned.

                              Most importantly the roof top of the car seems to be completely painted which had never been damaged in the accident.

                              The second day, it was raining heavily in delhi and the complete bootspace of my dzire got filled with water, damaging the rear seat, mat in the boot, and spare tyre, rusting on the rear panel of the bootspace are a few points. Also the complete rubbing material/ compound is scattered all over the car. It seems other vehicle standing next to my car in the workshop had undergone a painting job and the compound is scattered all over my car.

                              Photoas had been attached to this complaint.

                              Today mayapuri service center (Tr sawhney) had again collected the car from my home with no clear timelines when it will be delivered.

                              A small job which requires fixing of bootspace and rear bum[per is a 14 day job for maruti service professionals. There was no quality checks by quality manager, workshop manager before delivering the vehicle.

                              The basic jobs included denting, painting and cleaning and at all 03 levels tr sawhney (Mayapuri workshop) failed miserably to perform the job.

                              Regards
                              Pankaj mathur
                              [protected]
                              +6 photos
                              Maruti Suzuki India customer support has been notified about the posted complaint.
                              Aug 22, 2020
                              Updated by pankajmathur378
                              Registration number of the vehicle : DL12CR3298... Earlier this was incorrectly uploaded (Typing error)
                              Aug 23, 2020
                              Updated by pankajmathur378
                              Amazingly received a call from TR Sawhney Motors (mayapuri Workshop), stating a driver and technician will come to pick your vehicle and bring it to workshop.

                              NO CONTACT DETAILS, NAME OF PERSON WHO IS COMING HAD BEEN SHARED WITH ME.

                              MOST IMPORTANTLY THE PERSON WHO CAME WAS NOT IN MARUTI UNIFORM, WITHOUT ANY COMPANY ID CARD.

                              IS THIS CUSTOMER SERVICE WHERE A UNKNOWN PERSON ASKS FOR TE CAR KEYS STATING HE IS FROM MARUTI WITHOUT ANY I'D CARD, UNIFORM.

                              Either Maruti is least bothered on Quality of Service or TR Sawhney is taking things for granted knowingly he is a authorized Maruti Dealer.

                              is maruti or tr sawhney falling short of funds to generate a i'd card or provide uniform to staff.
                              I visited mayapuri maruti service centre Delhi, there I met Vinod the service advisor and submitted my left side damaged car. I did not receive any calls after submitting my car from my service advisor to update me. He made false promises regarding date and time for delivering the vehicle. I visited them on 5th November 2020 to collect my car after confirming on phone but they informed me at workshop i have to wait another 2 hours, this is impossible for me to wait 2 hours during my office hours. I asked gatekeeper for sanitizer so santize my hands his reply was khatam ho gaye hai ladka gaya hai lene I mean seriusly in this pendemic situation where 100's of people visit your workshop daily you do not have single sanitizer for the. A bad bad experience in terms of customer handeling for sure. Maruti please look into this.
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                                Bharti Mpeb Morwa
                                Aug 22, 2020
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                                Regarding refund of booking money

                                Address: Amoudha, Panna Road Satna, Madhya Pradesh

                                Dear sir, on May 5/5/2019, a new Ertiga ZC was booked, which had an amount of 11000 rupees on the debit card and we were given a time of 4 weeks to meet which I have not received till date in the company of Maruti Suzuki in February. Gaya said to the employee there that now I will not be able to get the car because after a long time, my booking money can be returned by canceling my booking.
                                He said, "Okay, please write an application...
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                                Gautam Vir
                                Aug 20, 2020
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                                We have purchased Maruti Ertiga VDI in October 2013

                                Now it has run only 73000 kms till date and developed snag in 2nd gear as it is not clogging properly and

                                in this regard yesterday I approached one of your service centres to check this issue and according to them gear rings are damaged and they have to be replaced along with new clutch plates and

                                given me around Rs., , , , , , - estimate for this repair.

                                Sorry to say I have not expected such a low quality transmission from a highly reputed name in the automobile industry whose name often appears at top in quality standards.

                                Since it is a manufacturing defect (due to poor quality) in transmission, the company should recall my car at authorised service station and get the repair free of cost to retain customer loyalty.

                                Anticipating for a positive response from your side at the earliest.
                                Maruti Suzuki India customer support has been notified about the posted complaint.
                                Aug 20, 2020
                                Updated by Gautam Vir
                                No further steps taken
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                                  Soundar R
                                  Aug 19, 2020
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                                  My bad experience with abt maruti (Karur) today. I was received multiple calls from the service center to bring the car for 3rd free services, today i booked the appointment and my father went with the car for service center and they have created the job card: jc20002666 and i received the message with the amount of 5508rs. I was shocked and immediately i called the service center and asked why 5508rs is required for free service and i reported the same to the head office of abt maruti coimbatore. After that, i received a call from karur service center and i was informed like there is no free service and i should go with a paid service. I got frustrated with their reply, i asked my father to come back home without doing any service. A few minutes later, i received a call and i was informed that a discount will be provided instead of a free service. They sent revised job card: jc20002684 with 3300rs. I agreed for the service which resulted in the invoice (024/bc/[protected] of 3336rs.

                                  After my father arrived home, i checked the invoice. They have mentioned the mileage wrongly as 25, 475km but actual mileage in the car is 10, 300km. They billed extra car care kit which was not asked for.

                                  Need justification on below points:

                                  1.in the jc20002666 job card, they have mentioned 3, 000 labor charge. To change the engine oil, should i pay 3000 labor charge which is 3 times of oil price?

                                  2. I was informed in the appointment call that it’s 3rd free service and after bringing the car to service station why i was informed that it’s a paid service? Is this the way to commit to customers?

                                  3. After i questioned back for a labor charge of 3000 rs, they changed the job card with a labor charge of 1300 rs. Is this to cheat my father is not highly educated? Is this happening to each and every customer?

                                  4. Why you are adding car care kit without my knowledge. Is this a technique to increase the bill amount?

                                  5. Why mileage is mentioned wrongly? This will impact when i plan to sell my car.

                                  This is not the first time i’m facing this kind of issue. While i was booking the car, i was cheated on the employee discount amount for buying a new car. I was made to pay the amount more than the actual price for additional car accessories.

                                  I brought this issue to your attention to avoid this kind of issues in the future and i hope i will get reverted on this issue.

                                  Reg no: tn42az8370

                                  Date:[protected]
                                  Maruti Suzuki India customer support has been notified about the posted complaint.
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                                    srahate2
                                    from Dongargarh, Chhattisgarh
                                    Aug 16, 2020
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                                    Address: Manraj Motors Jalgaon

                                    Respected sir / madam
                                    I booked an Maruti swift on 6/7/2020 at Manraj Motors Jalgaon with old car exchange i get waiting of 30 days which is over on 4/8/2020 for this i contact dealer he tells more waiting period of 15 days.
                                    For this i visited showroom today 5/8/2020 for my old car because in other showroom i will getting car in stock. I also tells all about other showroom stock on 30/7/2020 & request them to arrange the car from other showroom but they didn't do anything also I ask them about that when they will give delivery of my car and also to return my old car to me.. but they just do obstruction for purchasing new car from other showroom... But they tell me that my old car sold without informing me also without delivery of new car... i ask them about delivery of new car because all exchange process is only against delivery of new car but showroom Executive, customer care manager, sales manager also sales general manager not support me they didn't give proper answer and also very rude behavior and said that they will think about delivery of new car i ask about delivery date but they not give proper answer this is only for just harassment of me... Only obsturct for me indirectly pressurized me to buy car only from Manraj Motors Jalgaon Not from other showroom and rather they not delivering my new car...
                                    This is such a rude behavior of showroom because I didn't get my car and they sold my car without delivery of new car... This means they treat customer as per their own decision there is no value of customer. Just harassing me...
                                    Maruti Suzuki India customer support has been notified about the posted complaint.
                                    Sep 05, 2020
                                    Updated by srahate2
                                    After the period of 20 days there is no response so kindly resolve my issue as soon as possible
                                    Sep 15, 2020
                                    Updated by srahate2
                                    After period of 40 days I did not received any resolution
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