Maruti Suzuki India Complaints & Reviews

My name is ranjit sing, i have an alto k10 cng, which i bought only last year for vipul motor faridabd, my car number is hr 51 bs 3339, my car had an accident four to five days from now, i went to vipul motor to get my car insaurance claim. But he is saying that in the claim we can only change you by giving you a front bumper,. He has refused to give the radioter grill front headlight front glass claim. He is saying that there is not much damage in car accident, but an accident is an accident anythingcan happen in it, please fix my car thank you, i m giving the dealers address below, these people also ask for money as a bribe
Address: 19/6, mathura rd, indra nagar, sector 6, faridabad, haryana 121006

Hello sir/madam

I am raman sharma.

October/2017 i purchased swift lxi (Optional) from your bagga link showroom.

The first service may be the bonnet of my car is painted.

For which i complained 3 times after that the second third and paid service motor craft nexa sector 57 of my car.

Paid service may i told them that the brakes of the car are not being brought in the car when i took the car to drive with the family.

At 50 speed, the brake pedal gets jammed and the car takes the side. The side of the rear car was hit and the car may have gone down.

When i had an argument with his senior, he said, "we will get it done 5 days. The car was the same, even after that the groom's breach was not stopped."

After checking the car, when i said that the car is still the same, he said, sir, all the seniors have checked it is fine.

I had to get a car, i must take it, after that their call came, sir, give me another chance and we will get it done.

I called you after 3 days, get the car back. They said you saw it at your nearest shop and let us talk. He said that he spent 5500 in it, when he came to know about the car component, then he said, sir, the software has to be updated.

Again it has been 5 days today, my car is in the showroom of nexa pasco mathura road. They say that all these cars are the problem of brakes, now the new model is right in them.

Ever since i bought this car, some problems have been coming in it. First was of the dent, then of the mirror, now it was caused by the brake 3 times.

Always have to give a car for a week, a mistake has to be complained 50 times.

My car is still the same link, i will not go to take it now

There is no service delay, no insurance has run 16000 km, in which the service center has been visited 16 times

Thanks & regards

Raman kumar

[protected]@gmail.com

[protected]

I have purchased maruti suzuki wagon r gear free, its battery is become down several times on road you knows it can not be started by pushing in first gear, hence it is worst my choice to get it
I am using maruti product since year 2001 with start 800 it is my fifth car
But now am not satisfy by maruti products
1. I was asked by dealer that iv service will free, if three done by same dear but they refused
2. Battery is breakdown completely in 27 months

I have exchanged mahindra scorpio, regd. No. Or-01e-7100 in october 2017 and purchased new maruti swift from jyoti motors, baripada, mayurbhanj, odisha. But still they did not give me exchange certificate and till now ownership of the old vehicle not transferred. When i am asking about that matter they are ignoring always. Its already 3 years gone but dealer does not respond on this matter.

Hello team,

I am bhanuprathp g from bangalore, vehicle # ka05aj7406,

My vehicle was damaged on november 11 2019 and give for service on the same day in mandovi motor service station harlur. But till now i didn't get the vehicle.

The service manger always postpone to issue the vehicle and giving different reasons like insurance surveyor not came, insurance amount not claimed, liability amount not transferred, asking more money for fast process etc.

Hi team,

Since 3 month i am facing the issue. Yesterday i had given for service of my vehicle i think this service will be batter then other service but i facing the same issue before handovering the vehicle showroom people i had asked them the the scratches will go off when we do the neflon coating he said that we can able to remove that but he fail to do that when i had asked him about this he has given the different reason i had informed to showroom people to do tellon coating service and general service but they fail to do that when i asked about this to showroom manager he said like we cont able to remove the scratches because its not the pencil scratches and he has offer me the 45 rupees of compensation is this the way the manager has to behave with the customer and he had spoken in the rude way can anyone is there to take action against the manager and staff i want my money back please find the invoice bill and vehicle photo.

Vehicle number:ka02kb0635.

Service center address: nanda ashirwad complex, no 1, basement, 80 feet rd, chandra layout, bengaluru, karnataka 560072

We have asked for maruti suzuki ignis vehicle they have sent us quotation as attached now based on that quotation we asked them to sell they are charging higher price they are cheating us and telling we send quotation based on your price but sale will be high, then what is use of quotation except to mislead mean while we left other people who approached us for sale request to consider this complaint against then and take action

I have purchased maruti vdi by june 2018 and with an span of one year i have changed my clutch plate three time. Maruti service dealers are not capable enough to find out the route cause of the problem. The latest clutch plate issue was with in 3 month of time and 1500 km. I was driving ritz for past 7 years not even single time i faced the issue. These people are teaching me how to drive now? When i didnt face any issues with ritz when i drove it in the same traffic and road condition, how come dzire 2018 model is getting problem. Have raised a complaints but yet to hear from maruti. Tsm of chennai is not capable enough to handle the issue. What is the escalation process of this issue? Please sell the quality product rather blaming on driving skill. Crm:[protected]

Am pondicherry my swift car service last month but new ac problem am going to service showroom service adviser not give respite erresposible answer one of tha most worst service center in pondciherry no calling information am very hurting 3 days or my car service but no call information 100% worst worst worst worst service i dont like this company next time am service my car private service center

During the accident, airbag of baleno car did not open... It is ridiculuous, that nexa car features works like that... If something happen with us then who is responsible...
We are three members in car and on the highway, there is an accident of our car with truck in front of our car but airbag did not work during this accident...
We dont know how it is safe...

I had given my brand new car maruti dzire (Reg. No. Uk07dc6890) for some minor body shop repairs (Small dent on rh rear door and one or two scratches on running board below) on 7th september 2019 at m/s. Rohan motors ltd, gms road, dehradun, an authorized service center of maruti suzuki ltd. I was assured of delivery of my car on 22nd september 2019.

However, i was aghast when it was noticed that the body shop section, instead of repairing the small dent, has made multiple dents and various scratches on each side of car, apparently while maneuvering the car. This, kindly note, was never brought to my notice and it was, by chance that i had noticed the dent and scratches while making a surprise visit to the service center. It was even more surprising, when i got to know that they were trying to hide the facts and make repairs without seeking my permission, which is totally unfair and unauthorized.

Then, i tried to get in touch with concerned adviser and body shop manager, who just gave empty assurances that all the dents and scratches would be fixed and the car would be delivered in a perfect manner, better than a brand new car. But the factual position was that the difference in colour on each panted door, panel, fender etc. Was glaringly visible when the car was being delivered to me. On complain to higher authorities regarding mismatch in pain colour on the painted panels, they have moved one step ahead and also painted the adjacent panels so that the mismatch in painted colour can be observed easily. Now condition is so worse that they have painted my car 3 to 4 times and almost coloured 60% of the outer surface of my car, be it doors, side panel, front panels, bumper, fenders…, have been painted by them to fix all the dents and match the colour. Anyways, i continued with my efforts and tried to get in touch with higher authorities (Be it the gm of rohan motors, maruti suzuki customer care and regional manager), but all of these yielded no results and in turn, i was being coerced to accept the car in as it position.

Then, i left with no option but had to raise a complaint to the md of maruti suzuki ltd (Mr. K. Ayukawa) by sending a mail on 18th october 2019. On my complaint, car has been inspected by rohan motors and mr. Gopal (Tsm of maruti suzuki ltd), but it was surprised to note that rohan motors, out rightly, rejected having done unauthorized repairs / paint of my car. It was only when i showed the pics of my car at the time of leaving the car for repairs and confronting them, they agreed to have done unauthorized repairs but still they had not accepted having done paint on some panels.

Subsequently, on my repetitive request, car has been inspected by axalta coating system (Paint vendor of rohan motors ltd) in the presence of mr gopal (Tsm of maruti suzuki ltd), representatives of rohan motors ltd. And myself on 4th november 2019, through dft (Dry film thickness) meter to identify the painted panels and mismatch in paint colour. It is important to mention that on inspection, dft meter readings ranged from 70 microns to as high as 700 microns was observed which is possible only when some major repair work is carried out. Further, it is important to note that mr. Gopal and axalta team had also confirmed the color-mismatch on painted panels during the inspection. Further, mr. Gopal had assured that final inspection report shall be provided and they would come with appropriate resolution to resolve the issue.

However, situation got overturned against me, when i got the mail from mr. Gopal on 11th november 2019, wherein he accepted the fact that panels (Left fender, left front door, front bumper, right front door, right rear door, right quarter panel and rear bumper), covering almost of my car was painted by the workshop. But to cover up and protect his dealer, he has also mentioned that no mismatch in paint color has been observed on the painted panels and car was delivered to me in good condition and upto satisfaction of customer. Further, it is pertinent to mention that final inspection report had not been provided through mail. Then again, i had to send a mail to md requesting to intervene in to the matter and resolve the issue. Thereafter, mr. Gopal has provided the final inspection paint report on 25th november 2019. But i stunned reading the report wherein it was mentioned that color matching is ok (I. E. Report is not categorically confirming about no mismatch in paint color), which clearly shows that they tried to manipulate / hide the exact fact and playing with words. Further, reason of dft meter reading of high as high to 700 has not been mentioned in the report. It clearly demonstrates that inspection report is one sided and favoring the maruti suzuki ltd and rohan motors ltd, which is obvious because m/s axalta coating system is paint vendor of rohan motors and maruti suzuki ltd. And they earn revenue from them only.

The matter has not ended here, when i asked to provide a letter from rohan motors limited, accepting the unauthorized repair / paint on my car, which was duly accepted by representative of rohan motors ltd in front of mr gopal (Tsm of maruti) and myself, so that i can file a complaint before consumer court, mr. Manoj from rohan motors ltd, send a mail mentioning that all the repair work is done with the approval of customer (Verbal), which is totally opposite of fact mentioned herein above. Instead of accepting their mistake, they are now blaming the customer due to fear of consumer court.

To summarize, response from maruti suzuki ltd and inspection report of m/s axalta coating system, clearly favoring the dealer completely and falsifying my claim. Instead of taking action against its dealer for such kind of service to maruti’s customer, maruti suzuki ltd is protecting its dealer, which is unfair and injustice to customer like me.

It is requested to kindly take up the matter with maruti suzuki limited at your level to get aforesaid issue resolved.

I am per maruti ertiga model2013
I have problem many time in my gear box
Katariya automobile ahmedabad makarba
Is not done by problem evry 1 year problem is start many times 1 paid charge by repair but not setisf by company
My car no is gj 01 rd 0899
I think car gear box is not good
So pls take exan in
Mikin shah
[protected] i always service and repair done by katariya and maruti service center

Sir,

I wish to bring a few facts for your kind consideration and necessary action regarding the unpleasant experience i had at krish automotors pvt ltd. Which disturbed me and feel like sharing with you.

Sir, i am using maruti vehicle for the last more than 17 years and one of your happy customer. I had purchased this ertiga vxi no. Dl 2fr 3333 from m/s krish automotors pvt. Ltd. Due to negligence of one of my colleague the carpet of my above car got damaged and i approached m/s krish automotors for replacement of the same on november 24, 2019. I was informed that the carpet was not available with them and was advised to book by paying on advance payment of rs. 1500/- i was asked to bring the car after 3-4 days for fitment of same and i was quoted a sum of rs.[protected] towards labour charges by sh. Harjeet singh advisor at krish automotors.

Accordingly i again took my car to them for fitment of carpet as advised by them. On november 28, 2019 i met sh narsingh for the needful. The job was entrusted to one sh. Nadeem denter and after completion of the job i was informed by sh. Narsingh that he had to employ outside labour for execution of the job which i feel is not the fact tand was charged rs. 4200 plux taxes for fitment of the carpet which i personally feel is not reasonable and i tried to discuss this matter with sh. Narsingh, the advisor i didnt not tget any satisfactory reply from him or any of his superiors. I feel th amount of rs. 4200 towards the labour charges arbitrarily fixed which in my option is not reasonable and feeling cheated in the matter.

Sir, i will feel great if you could kindly look into the matter and take action you deem fit in the matter.

I will feel obliged if i could get a line in reply.

Thanking you in anticipation.

Shrinidhi vats
[protected]@gmail.com

Respected sir,
I am proud customer of my maruti suzuki swift dzire zdi car, but unfortunately i met with an accident on 9/11/19 & i went to radhagovind showroom for repair and submitted all my proper documents and car. I requested service manager for early delivery for which he promised me to give delivery by the end of november month as i have no other vehicle to go for my job but in documents they said for formality sake we are writing one month for delivery.
Sir, but i didn’t not receive a single msg from showroom about information of my supervisor or some other senior person for proper updates anyways i used to go personally from time to time to showroom for updates and always requested them for earliest delivery and i used to meet painter and denter directly as i had no idea for whom to contact as most of the time bodyshop manager/ service manager used to be on leave and i contacted mr usman/ mr abbas but of no use as they had no idea, they always said we will convey your message to our seniors.
Now since 3 days painting was done and only fitting was left so i requested denter for fittings and he promised me to start yesterday so i went today again for updates but denter was on leave and other person told me that sir dashboard is not available that’s why we can’t do fittings before so he took me to mr vikas, who takes orders for parts and he told him that i received order for dashboard just 4-5 days before so it will be coming in next 4-5 days,
So i was very annoyed with such response so i asked in showroom to contact me with some responsible person who can help me as service manager left the job and bodyshop manager is on leave so mr mukesh was next incharge and he contacted mr amir, so he said i am sending our private contractor and he will talk to customer, so i refused to talk to him that why should i talk to some private person, so i tried to call terittory manager but his phone was not reachable so i contacted mr vaghmare rsm, maruti and explained about my problems so he assured me that someone will contact you soon and mr abhimanyu, territory manager called me and i explained him again with full details and he promised me for best help and he called me few minutes later and said you will get your vehicle on given time, that’s it... I was really annoyed with the way he said that... (This wasn’t the question of getting my vehicle on time but i could’ve got it well before if managed properly).. Actually as i waisted my time explaining him everything in details was i feel was useless as when i insisted upon why they placed the order 4-5 days back for dashboard so he said sir vikas has given wrong information to you and they placed the order on 17th of november only, then my next question was then why so much delay for shipment so he said some e way issues and that too with only with this product!? If order were placed for side pillar and dashboard together then why issue came only for dashboard as denter told me that except side pillar everything is available so as soon it comes we will get your vehicle done as soon as possible and same thing sales manager assured me when i asked him to send request for early shipment of side pillar so he explained me sir we can’t request before only but if goods doesn’t come with next shipment then only we can request or talk to higher authorities otherwise they will scold us.
Now i have some queries if you can ease me with
- what was the date of informing insurance company about inspection
- when was inspection done and date of approval
- date of placement of order required for my vehicle
- why i was not informed about my supervisor/ contact person for my queries
- why every time i visited workshop/ bodyshop always manager (Both)
Is on leave?
-who is responsible person in workshop incase concerned person is on leave!
- why they take satisfactory work done form signed at the time of submission of vehicle for repair/ servicing as a routine (Can check always).
Sir, i have stopped going at radhagovind for servicing of my vehicle with the conditions of washing/ cleaning and servicing and not me only but most of the people whose free servicing is over doesn’t like to get the service done by them (Can check the records) actually people doesn’t have choices otherwise results may be more worst with radhagovind (Par kya kare majboori mein jana padta hai radhagovind showroom) these people are not bothered at all as they are taking customers for granted as innocent and some illiterate customers doesn’t know how and where to complain,
Sir, i humbly request maruti higher authorities to send some team for inspection as a common man and should experience the facilities/ sers available at showroom otherwise he knows how to manage some higher authority people to save his skin, if you are really interested to make things better for customers you people should visit as some kings used to do it by changing the getup and go between the public to know the real facts, same type of thing you have to do. He is getting upgraded may be due to some people who wants to save his skin for some benefits of them, so kindly go through my matter with kind consideration and if you find my concern is genuine then please take strictest action against radhagovind showroom and culprits. If my vehicle not given on time with my full satisfaction kindly allow me to go to consumer court.
Thank you so much with anticipation.
Regards
Dr athar jamil
Vehicle registration number - up -12-aa 2553
Swift dzire zdi
Sent from my iphone

I have serviced my car bearing regn no. Tn 02 bm 6279 for my damage in the bannet and front bumber at vishnu cars pvt limited, pallavaram on 31.10.19, while at the time of deliver itself i have noticed that the roughness in the newly repaired parts (Bannet and bumber), in the next day while cleaning the car i was shocked that all the body parts are having paint sprays including my front windshield, i have complained the vishnu cars, they have removed excess spry only at front bannet and burfed few more areas, but still my car smoothness vanished and in the windshled during rainy days i could not able to drive the car while cleaning with wiper my vision is totally disturbed. So i request you to intsruct vishnu cars to replace my windshled and wiper immediately, since it is a rainy day do this immediately, they are not listing and responding to our complaint

Respected sir/madam,
I have received an incorrect challan from maharashtra traffic police
Echallan no. Muccm[protected] fine: 700
Charged for my two wheeler 1. For without helmet 2. For police manual signal violation
The above fine of ₹700 was wrongly charged to me and would like to bring to your notice the following points:
1. The time and date mentioned in the e-challan was 30-nov-2019 01:09 am. However at the same time my vehicle was parked at my residence in mazgaon. The time mentioned in the challan is 01:09 am i was at my home sleeping so it is not possible that my vehicle was at sewree as mentioned where the challan was charged.
2. Additionally there is no picture attached with this challan which to my belief the police inspector might have misinterpreted the vehicle number as the driver has also violated police manual signal.
I request the concerned authorities to look into the matter and levy the charges to right defaulter.
I also request you to cancel my e-challan muccm[protected] from my name and vehicle and provide the necessary help.
Please revert as soon as possible.
Thanking you
Amer

I have purchased breeza zdi plus on 30th sep 2019 from deep auto mobile ballia up.
From day one it was giving mileage issue which not solved by dealer and now after raditor issue your dealer has checked enginee was also with less oil.

Up 60 an8751. Its really very shocking that maruti has supplied failure engine and your rsm amit choudhary and tsm sumit is not giving response.

Also deep automobile azamgarh not giving repsonce.

Please accepted my request engine warranty’s. Run the vehicle only 14500km. From july 2017... Worst customer care by varun showroom not responding properly earlier total repair not done properly no inspection of engine on that time. Pls repair my vehicle with protest condition earlier total repair. We not ready to bear any amount. Pls respond immediately

I had given my swift dzire vxi for clutch related complaints and engine oil leak at indus motor co pvt ltd, mavelikara. As the sa told that this work consumes time vehicle was in the workshop from 14th nov'19 and vehicle was delivered back on 19thnov'19. The complaints were rectified but when the ac is on sound is coming from the compressor and when sitting inside the car intermittently the sound is coming as if we are going in a racing car. This complaint was not there earlier and when checked with sa he told that maybe when they dismantled the parts and refitted it should have occurred. This is not acceptable. I gave my vehicle for a complaint but when delivered to me there is a new complaint. As a customer it is the responsibility of indus motor company to rectify this for me without any additional costs. I believe that my complaint would be considered serious and necessary steps would be taken to resolve the matter at the earliest.

Suzuki burgman 125 cc i bought just two weeks earlier and done with 762 kms. I found the bike bends to right side while riding and whole weight or pressure falls on right hand. And also it is observable the handle head it not fitted symmetrically to scooter body, it is fitted towards right. And it's from showroom itself, found on other bikes too present thier. During first servicing the suzuki could not fix it. It's painful....