Maruti Suzuki India Complaints & Reviews

I purchased a brand new maruti brezza car {white} on[protected] from hira automobiles, patiala. After a few days i noticed dark white spots on the black parts and the window panes. On carefully noticing they were found on the body she'll as well. I complained the concerned authorities the next day. On checking they agreed and said they would rectify the issue. I left the vehicle at the workshop. When i went to get my vehicle the next day they said we have tried our best but the spots wouldn't go. They rubbed the vehicle and have spoiled the original paint also. I have been requesting them time and again to find a solution but they never respond.

Sir in such a situation i feel very helpless because a company of international reputation is misguiding it's customers. Please find me a solution at the earliest so that i can be at peace.

Here it would be pertinent to mention that they charged me more that what they committed at the time of delivery in terms of processing charges & insurance. Later i also found out that they didn't give any discount when other dealers were offering huge discounts.

I expect that maruti an esteemed company would find an early and judicious solution.

Regards

Satinder kaur
[protected]
Pb 11 ct 0579

I had purchased an alto car in the year 2008. I am currently based in berhampur (Odisha). One of my manual window screen scrolling mechanism becomes unserviceable. I had to take the car to your service center sky automobile in the city. The spare is not available there. I was asked to arrange it from a shop in the city.
It was not available there also. Now rain water is entering into the car and the mat is getting effected.
This is a regular phenomenon here in this city. During my earlier visit for some other work, i had to face the same issue. I had to arrange the spare from a local shop whose cost was approximately 5000/-.
Recently i have purchased a dzire car from the same dealer but now i feel that i have made a mistake choosing maruti over others on the basis of maintenance costs. Others have easy spares availability issues but i feel maruti is suffering from problems of plenty. There are plenty of cars on the road so no spares. It is same situation like others. What is the benefit in choosing maruti?? Request necessary service support please.

Dear sir/ madam,

Please take as a complaint

Ts08gm4915 car met with an accident on 5th september 2019. I had contact varun motors. For body workshop. They had given near by address.
(1-81/3/10/2, rekurthi, jagtial rd, kamanpoor, karimnagar, telangana 505001)

I had given my car on 10 sep 2019 for service center.

It's already past 40days but still car was not delivered.
This is how maruthi services.
I had honda and hundai services was better in time & comitments.

This type of service makes bad impression on maruthi.
Can you please suggest the service center to deliver it as quick.

Thanks & regards
Sanjeev m
[protected]

Hey
I recently bought a new maruti suzuki alto k10. At the time of delivery i noticed a viewable gap on my dashboard near cluster meter. I showed it to sales manager at the time of delivery. He told me to take your delivery now & bring back your vehicle on a day of rear spoiler installation, I'll fix your dashboard at the time of spoiler installation. I took my car & told him to fix my dashboard. He took my car to PDI & gave me back my car saying. This is as per maruti standard. This gap is visible on all other model to.. we can't do anything with this gap.

So my question is to maruti is this how you make your vehicle. Are those visible gap is a part of your design. I paid for proper complete package not for improperly fix car.

I'm jishnu p (Contact number: [protected]) i've given my alto 800 lxi for its 2nd service to the am motors service center at feroke last month. After service i received the vehicle with a body scratch. I made the complaint and they convinced me to rectify by repaint the damage part. But its not yet rectified by them. The damaged parts are back bumber, right side of the body
Vehicle number: kl-65-f-3564.

Dear Ms.Vanitha,

We have remitted money on 05.10.2019 and the same day sent mail with bank debit details, thereafter we keep asking you by phone but, you are asked on Monday UTR number. The same also yesterday 11 am sent by whatsapp. After that today we made many calls and you responded two calls only.

While discussing again you are asking the reference UTR number, I don’t know may be your attitude like. Whenever...

Problem of tightened steering in my vitara brezza bearing no. Ka-27/n-2970

M. A. Somasagar
Oct 14, 2019, 5:02 pm (2 days ago)
To khwaja. Rehman

Respected sir
My name is mujeeb-ur-rahman somasagar, i am professionally lawyer. I am in need of good vehicle for my work and hence i had purchased the new vitara brezza bearing no. Ka-27/n-2970 from rns motors hubli on dated: 07/09/2017.
That, now since from 6 to 8 months, there is severe problem of steering and the steering getting tight day by day.
This problem was complaind by me to rns motors hubli on several times. Now they are saying that the steering component is not available and advised to wait.
Sir, i am facing problems in driving day by day, how many days i will have to wait. This is your company fault and you have sort it out as early as possible. But your company officials telling me for waiting, but the problem is severe and i have to face it day by day.
Please do the need full in the matter and sort out my problem as early as possible.

Thanking you

M. A. Somasagar
Oct 15, 2019, 8:39 pm (22 hours ago)
To khwaja. Rehman

Sir, this is second reminder.
Still no reply from your side

Ac is working in my new baleno car, i buy it 6 months back and only 2500 km runs.in 6 months i raised ac issue 5 times and 3 times visited at service center for ac issue but still have the same issue with ac not working.

In months car the same issue repeated 5 times then what is the benefit for me to buy a new car from maruti nexa. Please correct the ac issue in my car or replace my car because i don't have that much time to go to service station every month for the same issue.

I shaimol sunil, karimugal, ernakulam, ([protected]) i gave my suzuki access 125 (Kl-40-d-5308) to my nearest susuki service centre which is present at veeteejay suzuki, near hill palace station, karingachira. Itself troubling for droping oil from engine. Went to showroom met the service manager they told me to do not take ride on this situation. Will take a approval to replace the engine from the company it will take 10 to 15 day to resolved....

My DZire is one year old and covered 8500 kms so far. From the beginning the car steering sticks to one direction. For example when I turn steering to 10 degree right hand side, it stays in the same position and dont come back to the same position by itself and the car keeps going in the right until I manually change steering wheel position.

I checked with service centre and they denied to accept this issue and suggested me to give for service to adjust plunge.

But Im not satisfied with the resolution. Please investigate the issue and give replacement of the steering channel.

I had renewed my car insurance in jun 19th with kataria automobiles in ahmedabad with executive bhavesh. Till date i haven't received service coupon as promised while collecting cheque. On my enquiring it has been now denied by him as well as his manager. Even your manager is not willing to listen and instead raising his volume. I believe both are irregular staff and maruti is getting bad name and loosing reputation. My concern is to repeat the promise offered by them. Honesty i am quite upset and may escalate the issue further up even to japan if necessary. I may post it on your international web too if need be.
Thank you, with regards.

Sir Mari gaadi up81cc5147 body shop ke liye date 12/09/2019 no fyi this jiski delivery date 27/09/2019 ko thi jiski delivery muje 08/10/2019 ko ki gyi h jiski shikayaten
#1 gaadi ki petrol bilkul khatqm kr di h
#2 gaadi main battery change krdi h
#3 gaadi ka spayer part colour look diffrence jiski shikayat body shop manager govind sharma ji ko ki gyi aur general manager anil pandey ji ko bhi mokhik shikayat ki gyi meri complaint ko jaruri na samajte huye muje yeh kehkar taalte huye ki aage kabhi gaadi jab service par aayegi tab aapke aadhure kaamo ko pura kar diya jayega

Mahodaya main apni gaadi ke karyon se bilkul bhi sehmat nhi hun
Atah aapse meri shikayaton ko jaldi se jaldi pura krne ki krapa kren
Prarthi
Neeraj kushwaha
Mob [protected]
[protected]

Maruti new wagan r me front saspention bhut hi weak ha mere dvara baran rajasthan me complain ki thi lekin eske uprant bhi smadhan nhi huaa ha ak bar chanj kr chuke ha firbhi gadi me saspention shi nhi huye ha please jldi smadhan krave mere dvara bar bar baran compny me snpark kiya gya lekin koe smadhan nhi ho rha ha muje gadi chlane me bhut presani aa rhi ha

I'm not satisfied with the service given by tanu motors and i have being given defective brake pads on 30000 kms and the have been wore out at 54000 kms again. The service center is backing out and honestly not satisfied with the service and staff either compared to kataria.
The regional service manager was not supportive either. It's not about 2500/- bucks. It's the quality of the product which i'm not getting.
Regional service manager no -[protected]
Car no - gj-38-b 1235
Model no baleno delta diesel
Car owner name - bharatkumar kadava
Mob no - [protected]

Yesterday i purchased car from our tiruvalla avg showroom. As per new scheme nre blood relation offer is rs.5000. My elder son is working in us and he is a green card holder (Permanent residency). But as per suzuki they want oci card. Oci card is for us citizen holding us passport. Please see the us visa site. But suzuki refused this offer. Please clarify while not given nre offer of rs.5000. He is working in us since last 7 years. (Same address of purchaser of car). If not paying nre offer then what is the category.
My younger son is working in dubai with same address with visa and emirates id. But that also rejected
Then what is this nre scheme. Please clarify

I mr. K. Parmeswaran, residing at no.24, 10th street, kamaraj nagar, avadi, chennai 600071, would like to register a complaint on how i was sold a damaged refurbished car in disguise of a new car.

I have purchased maruti dzire vxi amt prime galland red, bearing registration no tn 12 ac 3921 and tax invoice no 13 vsl 18001385 dated 22.2.2019 at ms cars india, no 16 and 17 industrial estate, chennai 600058. I paid a sum of rs 8, 38, 881 rupees eight lakhs thirty eight thousand eight hundred and eight one only. By cheque on 6th march 2019 in favour car india pvt ltd, chennai.

I later found that there is a clear mark of different colour near the petrol tank area of the car the change of colour suggests that car could have been damaged in that portion, later fixed and repainted. I have been going through mental agony since then. When i get into the details, later understood that the cars india place at ambattur, where i purchased the car, is not even the authorized showroom and it is just a service center.

I have first represented this case to the dealer on 18th march, and also to maruti customer service through a phone call to[protected]. On the same day and after inspection, cars india, orally accepted the mistake and further stated that they shall speak to assistant general manager mr. Gopu. I have been representing to the dealer since then and no acceptable solution yet. My email to maruti at email address contact maruti.co.in on 18th march was responded asking for address of the dealer which i did.

I finally reached maruti through their online service maruti portal in the complaint url on 24th april. A representative called and he facilitated a conference call with the dealer but that did not yield any solution. The last call was with mrs srija on 25th april around 3.45 pm asking if my problem was solved. My problem has not been resolved yet.

I have been following up since march 18th 2019 on my complaint to both maruti and their dealer. I then sent legal notice to both maruti and dealer no reply from maruti and the dealer denied my complaints. I have escalated to maruti and after multiple escalations maruti facilitated a conference call with dealer around april 2019 madhu dealer representative, saravanan maruti sales manager chennai were in the discussion. It was concluded that maruti would inspect the vehicle to determine the facts of the complaint.

Again followed up multiple times for inspection and resolution across various channels and finally got a call from dealer mrthiruselvan, asst. Manager, and asked me to bring vehicle for inspection in the workshop in presence of mrkoteeswararao maruti technical representative from bangalore. The inspection did happen on june 3 and the inspection finding of mrkoteeswararao the inspection was done in the presence of both myself and the dealer on 3rd june 2019. I have a copy of the note from that inspection and have summarized the finding.

The findings clearly show that car has undergone tinkering after possible damage, dent. A paint density check by paint meter was carried out on the overall body of the car it clearly showed the colour change in fuel lid area and rear otr panel. Further it was found out that there was uneven gap in circumference in tailgate trunk lids. I am providing the details of findings as per the test done by mrkoteeswara rao. It was orally confirmed to me that my complaints were proved. Mr. Koteeswararao assured me that the report will be sent to maruti factory team and the team will respond before june 5. I was told that ms. Maruti would direct on how to resolve this issue amicably. Nothing happened so far.

This is very grueling and painful this is my first own car and am really disappointed and pained by the experience, i am feeling like holding a second hand car though i had paid for a new car i request maruti to compensate for the damage caused, horrible experience and mental agony by replacement for car. I believe no other solution will give me peace and repose faith on maruti. I had chosen maruti as i believed that maruti is more an indian brand with good quality and great integrity and customer service in response, i have been put through lot of pain over last six months. Request you to help me out.

My car pb 08 ee 7717 was met with accident on dt.30.09.19 & i gave it for repair to lovely auto pathankot chownk jalandhar india 144004 on dt. 2.10.19 in the morning they commit me to take delivery within 5 days. Yesterday i called to advisor to concern dept. Who told me ur case is underprocesing, but today i visited the ur centre to washing my another car. & very surpise after seeing my car was untouch by your engg. Which was at basement instead of your workshop area.

Case was also aprroved by ins co. On 3.10.19 by noon as per ur advisor mr. Gourav.

I had purchased a swift dzire vxi bs vi from sikar, rajasthan on 28 aug 19. That is rj23cc9958.

I had not provided details in rc that vehicle is bsiv or bs vi and not justified me.

Request for

1. I want to know in written that vehicle is bs vi.

2. I want to modified my rc regarding the same because i had seen other rc there bs already mentioned without any charges because i had payed all rto charged to dealer.

Warm regards
Mahipal singh

My car was at orai sb cars for repairement due to sudden accident. They misused my car i gave them with run unit meter of 38200 km noted by their workshop manager and on the day of delivery they are giving it with run unit of 39100 km which is 900 km exceeded. My car was damaged only by drivers side but today i found it was damaged on the other side too. There was no mobile oil in the engine. I doubt they have mischieved with my cars engine. After having 0% debt insurance they are asking for 12000 amount. I don't know why.. Even the gm is not giving me positive response.
I request to kindly look in to the matter as soon as possible, it will be gud for the maruti to response with positive effects.
Thank you
Asst. Commissioner
Goods and service tax department
Range kanpur
[protected]

Please take necessary actions against Non-supplying of spare parts, one rear wiper blade with arm, two lower fender moulding (left side) for Ignis Zeta Model.
My car registration number WB 32 L 8537.
I ordered the above mentioned parts at Jhargram service centre, West Bengal. But I have not received it.
So I request you to solve the problem as soon as possible with out bothering me.
With regards,
Biswajit Si