Maruti Suzuki India Complaints & Reviews

While traveling from Naraina to AIIMS by my car DL11CB7386, just before Motibagh Metro Intersection, two policemen pulled my husband out from my vehicle as a thick smoke was coming from engine. He was driver of the car that time. The vehicle was burning by that time. I am thankful to almighty for timely arrival of policemen on duty who saved me. The vehicle was purchased on 31st July 2019 from Maruti Suzuki India Limited and was repaired...

I have maruti ritz mh01al8547. I have been servicing it regularly at the dealer workshop agee auto in kalyan. However the ac performance remains dismally poor. I was advised to get the cooling coil checked for which the dash board needs to be dismantled. On accessing the cooling coil it was found to be dirty and choked with dust and weeds. Also on counsel of the advisor the heat exchanger was changed.
The location of the heat exchanger prevents any maintenance to be done during periodic servicing due to designed location being inaccessible. The service station also has no tools to access the exchange and ensure it is dust free. Such poor design and neglect in periodic service results in poor ac performance
I have incurred an expenditure of almost rs 10000/ in trying to get the ac on line.
Is the service station or the designers liable or accountable for the loss due to their poor design and neglect in servicing the vehicle

Pathetic, worst, iresponsible & careless service providers[ ace kudale vishrantwadi]

I was asked to put my suzuki access 125 mh12 rj 9574 for service by the customer care team, so i came & gave my scooter for servicing.
When i entered the service center there were no executives to attend and no one asked me about what is my need?
When i went asked after 20 mins then one of the employee attended me and after 20 mins on employee [dinesh] came and made my job card.
I was asked to come by 5 clock to collect my scooter and now its 6.30 i have come to collect but still my scooter is not taken for servicing.
I had several issues on my 1st free servicing and then repeatedly till today.
They really fail to fullfill their promises.

1]on the 1st servicing when i came to collect my scooter. I saw there was a scratch on my scooter which earlier wasnt their. I asked them to do bit of rubbing as it was companys fault, but they didnt do that too.

2] no proper cleaning of scooter, my entire dicky was dirty evening after cleaning & in the same way they were deli ering the scooter to me. Thank god i checked before leaving from there and then after that they made me wait for more 20 mins.

3]when i came back for the 2nd servicing,
I asked them to change the starter kit as it wasnt working properly. But they failed to change it, they said we forgot to make changes so will do it next time on the 3rd servicing.

4] again when i came for 3rd servicing it was the same issue and it still going on for 4th servicing too.

I am really going post this pathetic & ridiculous performance and servicing of this service centre on social media and twiter too.

This is absolutely not fair as ace kudale vishrantwadi employees give fake promises to their customers. As its not only me but even when i asked the other customers it was reply that they provide pathetic servicing.

Irresponsible people working in this showroom cum service centre.

I want you to please loom into this and please resolve this as soon as possible.

Thanks & regards,
Ashvarya shinde
[protected]

What a ### sales person you have just disgusting suzuki. I have purchase suzuki gixer sf abs model on 31st december 2019 and till date i didn't get the number plate. Is we purchase the bike to showcase in our home.. Just tell me... Just a ### sales person and manager you have... Take appropriate action else i will go to social media ###S... The dealer is from palam, dwarka west zone.. Dwarka suzuki... Take action and want my number plate else take your bike in your ###... Bloddy ### services...

Interaction no. N[protected]

I have bought baleno car 2 years back.
And recently i had some problems running in my car, like abs sign showing on.
So i went to the workshop and asked them about what is the fault, they said that they will look into it and will then tell me.
And later i get a call that there is some wiring problem so they are going to fix it, repair it.
I asked about the approx cost.
Than when i went to get my car back after the problem was fixed (According to them), they charged some random charges also for checking the car with computer. And i was not told about that expense in past. But still i paid the amount.

Later one day, i had gear shifting problem in my car. And i was surprised about this because i had same gear shifting problem in april/may too, at that time also i had to get it repaired in nexa workshop. And now also the same problem, so i went back to the workshop and asked them about this and they said that their is some problem in gear shifting so they will fix it, also additionally they said that i have to get my clutch plates changed which were chargeable.
Firstly i denied that but then they said that if i won't change the clutch plates my car might get damaged sooner. So i said ok to it and made them change it too. But when i asked about it in the market, no one said that i needed to change it.
So now after these two scenarios, i was expecting my car to work fine, but unfortunately i am facing both of the issues till now.
Firstly, abs sign in my car is back.
Secondly, gear shifting problem is still their.
And thirdly and most important one, even after complaining about it when so ever i received a call from nexa workshop, i was given a response of taking care of car, but never did i get a call for fixing my issues.
I am highly disappointed with the kind of gesture i am getting.

Mobil oil is leaking from drain cock car swift glam (Lxi) 2009 model petrol engine and same was attended by your authorized service dealer maruti link, salt lake, kolkata 700091. However the same could not be resolved as mobil oil tank is not available in kolkata. Please arrange the same so that i could repair my car and use it at the earliest. I am loyal customer of maruti suzuki and using its cars more then last 20 years

I am arvind sharm and my car number is dl 3ccr 2798. I purchased this car 6-7 months ago and from last 2 months i am facing problems which is missing of accelerator. This is not a permanent problem but very random problem while driving sometimes my accelerator padel stops working, i feel car engine isnt working but when i repress the accelerator 2-3 times it again catches the power and start working. This is very random i face this either twice-thrice in a day or once in 2-3 so in this sense this is random. I went to vipul motors service centre (Noida) twice regarding the problem and both of the time they took a test drive and told that vehicle is fine. After i shifted to delhi 20 days ago, the problem was still in the car i went to masters maruti (Jhangirpuri) and they again drove it for 5 minutes and returned my car without any further inspection.

I never took this problem very serious as this doesn't effected me much but last night while driving on a single lane road while overtaking the truck. I shifted gear and my car left speed, my car left power. I was about to meet an accident as the car coming from front took long brakes. I am very serious about this matter anything could have happened.

I expect serious response regarding the problem as this is matter of life and death.
Please take this car away from me either return me my money or sort this problem asap.

Contact [protected]

Service & maintenance by indus motors is not done properly for the last eight years. The dealers are cheating the customers. We have deposited rs. 30000 in three installments for the indus service package is not benefitted for us in any manner. When we met with an accident, the service centre has claimed the insurance for car and also took the additional charges from us. We kindly request you to provide a better service center.

I have given my car for service in athrady udupi my car got accident so given for service they did hopeless service changes in paint colour and sound and they changed and replaced with older stutt (Shock absorber) worst service by them they are not responding to my complaint they are taking it lightly do the needful or else i will register case against maruthi suzuki
Athrady service manager =[protected]
Service advisor= [protected]

I am sriraj mishra age33
Recently my car damaged
A truck hit behind my car back of driver side damaged
So i take it to odyssey sambalpur.
I have a bad experience of late delivery of car at there once before
And also don't have faith on them too
They might replace my engine parts also
This month a lot of marriages also in my relationship
Please help asa possible
Od17g 6205
Repair ref no jc19010775
A new car also booked
Booking no sob19000559

Hi sir, this is sathvick from coimbatore. Recently i serviced my car on jai krishna maruti service periyanayakanpalayam, tamilnadu. I did service on 14 jan 2020.
My clutch release bearing has some noise. So i planned to change the whole set of clutch. As the service advisors recommendation i accept to change clutch full set with new gear oil. Everything done. After the test drive my car clutch is like new cars one and very smooth. I was happy on 14 jan 2020. But fact is the next day i mean 15 jan 2020, when i planned to a trip suddenly i saw down of the car. There is a oil leakage. So i put my cars mat and looked down of the engine compartment. Oil was still flows drop by drop very slowly. I was shocked and i felt very bad. Also i try to look from where its leaking.? While looking there is a bolt was missing on gear box assembly. Actually in tamilnadu 15 jan 2020 was pongal festival. So what i feel is on jan 14 2020 the mechanic was not operated my cars service properly. He may dreaming for his leave on the next day, and may forget to put the gear assembly bolt.

To sell a car the car manufaturing company gives some ads and they saying everything good about service.

My question is here now.

1. Due to some service faults if the car meets with an accident who is responsible for that?

2. Its not a motor or anyother fixed property fitted in one place. Its a car. Its a moving property mean moving machine. People nearly 5 members traveling car. If something happens due to the careless service faults just think about the lives.

3. I dono how maruti appoints such a lazy and irresponsible service mechanics?

4. After the service did the service manager had a test view?

My final opinion is here for people

1. Not all the service mechanics are trained in company.
2. Also not all the outside mechanics are bad.

Maruti company must look for the best service engineers after such incidents.

Note : plz see the photo on attachment.

Thank you.

Access service done me pyement 1310 pay but my access run 10 km an stop access your employee engeen open all oail an patrol lik show room call me but all warantage owner pay but why pay owner 8000 rs mistak your employee please clear my complain last 5 days dayli complain but not responding ig suzuki an your employee please clear an not complete i m go to ligal action today

My mobail nambar :[protected]

Dear sir, i have been using maruti vehicles for past 2 decades, at first i used zen then 800 i was satisfied then i brought a new ertiga petrol. Just 50k km ac stopped working. Service center engineer told me to replace ac compressor. I m not happy with the quality of ertiga. I was expecting a smooth ride till at least 1lakh km. How can maruthi resolve my issue oor should i go for consumer protection.
Thank
You
Deepak

I bought a wagonr vxi 2018 model in april 12th. Before completing one year battery got down and now this year is also before completing 2nd yr again battery got down.
Till that time we bought this car with in two year battery got down twice.. Why this happen after replacing a battery. How do we know battery what they are installing that is new or old if battery is new why we are facing problem.. Please solve my problem.

Ear sir i have been purchased a 5 seater eeco ac car on dated 16 march 2018 from kiran motors show room located at sarkhej and within 1 service
I have been found a problem with my steering so i complained to kiran motors and they replied to change just a road that time hence i allowed them insteadof change steering but now again i found same problem and some noise also during driving now insurance company is also kiran motors but they denied

Helping us upon this issue which is company fault so take kindly action and replace my steering as soon as possible with my humble request i have been registered complained for same reason and again kiran motor has been changed just stabilizer end which is temporary solution hence i found same problem within a month. Pls help me as soon as possible.

I am ashirbad pradhan i hv gixxer 155 abs 2019 model. I purchased on 8th aug 2019 it from jyoti motors bhubaneswar. I got engine p
Problem imean odd sound from engine few days after purchase not even more then 15 days of purchase i thought that after servicing it will work but same thing happened.in 2nd servicing i told them that this things i am facing please look on this. Most of the time i busy on my work so it's not possible to get in touch with service centre. So in my 3rd servicing i told them that i am facing engine noise while crossing the even small speedbreakers. So one of the staff replied that other gixxer bike had that problem many are facing while in huddles/speedbreakers..
My question is that #suzuki staff and even other experience people of your company knew that problem "why are u not rectifying that problem we are facing?" we spent 1.2lakhs for the bike and got this dabba having noise sound. What kind of this product is it. If it (Product) not good or perfect then why you #suzuki team is producing that product to suck the people's money. Plz it's my humble request plz don't supply noise product.

I have taken Baleno Sigma (Petrol) model on 30th Oct-2019.
In that, there is only front power windows and manual windows at rear. I want them to change to Power-Windows. But, NEXA bluntly denied this.

As far as I know, All other Car models of Maruti Suzuki like Wagon-R, Swift allow having power windows at rear with the additional cost of Accessory-kit.

So, why not for Baleno.Also, these people threatened us not to install power windows at the rear from outside as warranty of our new car will be hampered.

I want that NEXA should give us kit which provides power windows at rear and I am ready to pay the additional cost.

Dear Sir,

my name is Rohtash from V.P.O -Auranagabad, Teh-Hodal, Distt. Palwal (HR)121105. i have register one complaint my Car Maruti Suzuki Swift LXI (Optional) on dated 20.12.2019 by phone call to Rohan Motors Palwal regarding Tyre problem (More sound created when running). After some time we have receive call from customer care he was saying give me all 4tyre photo after that no any phone call received, today dated 07.01.2020 one call receive from service center Rohan Motors and saying i was on leave before some days but today i have see your complaint but your car warranty is expired last 10days ago (Purchase date of my car 29.12.2017), And call disconnected. plz help me

Regards,
Rohtash
[protected]

Hi,

Myself Srinath, I have booked the Ertiga VXI CNG vechile in Kalayani motors Nacharam Hyderabad branch on 18th Aug' 2019. While booking they have informed me that they vechile will be delivered within 2months. When I have contacted back the showroom they are saying it will take more 3moths and informed that 24weeks is the waiting period.

Then I have reached to Maruti suzuki Hyderabad office and escalated the same, the dealer has apologized for the wrong commitment and confirmed vechile will be delivered as per the waiting period.

So, my booking period will end on 1st Feb'2020, now when I have contacted the dealer and Maruti team there is no response.

Could you please help me on this.

Regards,
Srinath Karne

Respected Sir,
I have given my car BALENO DELTA MODEL PETROL (REG NO. WB08D8166) on 20.12.19 in OSL MOTOCORP PVT LTD,
dealer code 0616 for front and rear bumper and front bonnet repair.
when i received my car the colour which you all have done was not matching with my car body colour.
when I said this to service adviser (Md Iqbal mobile no.
[protected]), he said my car body is old and their paint is new...