Maruti Suzuki India Complaints & Reviews

I purchased swift dzire tour s vehicle

I purchased the vehicle for commercial purposes. But now i want to convert it into the personal vehicle so please remove the speed lock (80km/hr)..

Or else

Tell me the procedure to unlock...

I asked the dealers nearby but no one is giving proper information..

I want to maintain the vehicle for personal use..

I...

Respected sir
I achal kumar 2nd buyer of maruti alto lxi make 2004 from mr chandan kumar bharti at godda jharkhand (Eng. No. F8dn3129474 & chassis no. Ma3eyd[protected]) vin no. Jh17a6828 sir
I lost my original invoice. According to given information by mr chandan bharti this vehicle purchased from reliable (Dhanbad) jharkhand in 2004 sir need duplicate invoice copy for rc renual process but dealer not provide duplicate invoice copy please help otherwise i will be fine by rto authority. Please provide asap
Achal kumar

Very bad service maruti suzuki and chowgule showroom satara general manager not call receive not answer my call not my car problem solve service engineer not check my gadi very bad very fraud very fraud maruti suzuki service very very not work my new car ertiga very loss total loss my new ertiga service not response maruti suzuki chowgule satara private limited

Sir's/madam,

I am visit at jeewan motors chunabhatti bhopal workshop for my maruti alto servicing on today 10.11.19 at 8.00 am. I am waiting till 9.25 am but no any responsible person/staff available there. On the gate of workshop timing showing 8.00 am to 7.00 pm.

Till at 9.25 am only security person in the workshop. I am taking a number from security person of service adviser mr. Aslam ahamd ([protected]) and call and confirm the timings of workshop, they are confirm 8.30 am than why display on workshop 8.00 am.

We are return back & decided to done my vehicle servicing at any other place cause to no punctuality at jeewan motors, "there is no punctuality no perfect service is there."

Very very upset from maruti services. From my previous experience also not good..

Regard,

Nikhil shrivastava
[protected]
Bhopal

3rd class service provided by maruti. I gave my car on 10.10.2019 for insurance claim. Policy was claimed on 13.10.2019. Today is 7.11.2019 its been almost 1 month and the parts are still not in. The estimated time that was given to me for my car to be delivered was 7 to 8 business days. The only answer that i get everyday is sir the parts are not in yet. The part was damaged so ordered for new one. The part was of different model so reordered
Next time i will make sure i am not buying any maruti suzuki car again even if i have to pay double amount for different company.

Hi this is atish satarkar, owner of suzuki access bearing registration no ga 05 k 8541. I have servicing bike at regular interval authorised service center since beginning.
Last time when i complaint of bike pickup and excessive oil consumption, at authorised service center named radhakrishna enterprises opp. Venkatesh leela hotel, bandora ponda goa. At that time service advisor told that block piston worn out and told to replace it. Since the bike was under the warranty, the service center told me to replace the piston at the payment grounds. Bikes block piston assembly was newly replaced, at that time technician didn't tightten head assembly with a torque wrench. When i ask to tighten the torque they clearly said that such tools are not being used in their service workshop.
The bike piston assembly was newly replaced and i was charged sum of rs. 11000 on 5th march 2019. Immediately after that regularly i have complains during next subsequent servicing that heavy oil consumption still persisted which technician ignored. Now when the problems got worse, i went to the service center again last week and now advisor is suggesting to replace piston assembly again. When i asked what is the reason the advisor told that the piston rings were not properly fitted. Is it our fault now that we have to pay for it again? To hide their mistake they are ready to put piston rings free of cost.
I can't understand when i was charged 11k for full repairs how can the parts go after the couple of months again. I refused to pay any repairs now as it was result pure negligence on parts of technician who undertook previous repairs.
Kindly advice urgent basis else i need to take this up to the consumer forum if not attended on urgent basis. Suzuki being such reputed brand i don't understand the kind o[censored]nskilled technicians they risk to undertake the repairs.

Atish satarkar
[protected]/ [protected]

Recently a wek back i purchased wagon r vxi ags model through abt ltd, ambattur, chennai at the time of negotiation, i was given proforma invoice for rs 6.95 lacs. Based on this proforma invoice, i took loan also from bank. Finally when the car was ready for delivery, i visited their show room and they gave me final invoice for only rs 5.42 lacs. Subsequently when i told them that loan is taken based on proforma invoice for rs 6.95 lacs, then they listed out other charges like insurance, road tax, registration charges, warranty, auto card and fast tag charges amounting to rs 1.30 lacs, which adds up to total of rs 6.72 lacs only as against rs 6.95 lacs which has been paid by me. When i demanded this excess payment, they come out with baseless details. I only request maruti to tell me what is the real cost and why they dont give bill for full value??. Or are they exploiting customers??.

I hope maruti will look into this issue as i am a salaried employee and every paise is a hard earned money. The excee amount is not small one and is about rs 23000/ plus.

If you required i can send all their bills for your information.

Sathyabam

I bought my my bike before five months. Bike engine create unwanted noise. I lost my new bike feel in suzuki bikes
1. Waste product..
2. Waste engine,
3. Waste dealers and workers.

Now i m in chennai, but, my registration was tuticorin. How to i repair my engine problem with warrenty... Please contact me..

Mobile :[protected] & [protected]

Dear sir, I am a premium customer of 3 baleno by nexa at my family only.
I had submitted my balenno car, the no. is BR06BH3833 in muzaffar pur rajeev motors on 10th of oc 2019 to change my gear box under insurance, i was told to get my car at the end of month that i agreed upon .
now i got call from rajeev motors on 30th of october that i can take my car the next day though i said i will come on 1st (a day after i was called).
i reached muzaffarpur on 31st nite (as im from motihari) took a hotel cost me 2000rs for food and accommodation.
the next morning i called rajeev motors that i am coming to take my car and they said 'the car is not yet ready as they missed to order the part'.
I have a simple question from maruti ''is this my fault''.
i had wasted my hours and money because of this unprofessional manner of your staff.i need a proper explanation from maruti.regards,
saqib khan

--
saqib khan

Dear sir,

Suzuki access 125 special edition mh-10-cl-1882

Please find herewith a photograph which shows rear wheel
Break clip expanded and break failed.

On miraj-sangli highway, at more than 55 km speed break
Wire slipped from clip and fortunately i take my vehicle side
And controlled/stopped. Alive by grace of god. On account of
Suzuki (One of top manufacturers in global auto industries) negligence
Towards quality of clip metal, composition physical/chemical, this
Very very important part is of very poor/low quality, which may be
Cause of death of bike rider. It may not be take silly part. So
I request you to take more efforts to develop this clip so that
It will save life of suzuki bike riders. Also i am unable to
Understand how it is special edition. Now i feared to ride
Bike and only enclosed photograph is in my eyes because this
First time in my life span my age 69 years.

This is for your immediate attention because this instance
Should not be repeated in others life.

Regards

Vijay shinde
Senior citizen
M# [protected]

Email sent alongwith photograph of rear break wire slipped due break clip expanded. Fortunately escaped from accident. But it is responsible of suzuki moortgorcycle manufacturer saying that this special edition. Now i completely afraid to ride bike. Also my sorrounding people are also feared.
By grace of god.

Dear sir,
For a decade i am a loyal customer of maruti. Since 1992 i was owing a alto and later wagor - r (Lxi) and now ertiga - (Zdi).
In the month of august 2019 one of the alloy wheel got damaged while driving on a highway near salem in tamil nadu state. I tried to purchase a spare wheel from your salem dealer and they were not having stock. I came back and contacted your thanjavur (Tamil nadu) dealer m/s pillai & sons from whom i regularly get my vehicle serviced. They were also not having the stock but assured to get a spare either from other dealers or from m/s maruti. I reminded them few times but even after two months i could not get the required spare.
My details
N. Varadarajan - mobile no. [protected].
Ertiga zdi, vehicle no tn49 bb3901.
Requirement - 1 no. Of alloy wheel.
Kindly arrange for the same immediately.
Regards

I hariom sharma from rohtak (Haryana). I am a owner of maruti eco which bears registration no hr-95-2457. That on 08th may 2019 the above said eco met with an accident and the matter was reported to the jagmohan motors pvt. Ltd, authorised dealer maruti cars, rohtak and tha damaged vehicle was taken to the workshop of the jagmohan motors. Mr. Ishwar (Superviser) said that i assured that complainant that his car will handed over back to him duly repaired in all respect under zero debt policy claim with 40 days from 09/5/2019 upto 17/6/2019. To this effect copy of job card is attached here with.

That now even after 172 days the car in tha workshop of the jagmohan motors and most of original parts have been removed from the car and fitted in the vehicles of the others by the mechanics of the jagmohan motors.

I also have a video recording

That the workshop manager of jagmohan motors namely ishwar, mamta, and pardeep used to talk in roughly and therir behavior is also rude towards the complainant.

I also have a voice recording

Dear team please help help help...... Help me asap

Regards

Hariom sharma

Mob no - [protected]

I hariom sharma from rohtak (Haryana). I am a owner of maruti eco which bears registration no hr-95-2457. That on 08th may 2019 the above said eco met with an accident and the matter was reported to the jagmohan motors pvt. Ltd, authorised dealer maruti cars, rohtak and tha damaged vehicle was taken to the workshop of the jagmohan motors. Mr. Ishwar (Superviser) said that i assured that complainant that his car will handed over back to him duly repaired in all respect under zero debt policy claim with 40 days from 09/5/2019 upto 17/6/2019. To this effect copy of job card is attached here with.

That now even after 172 days the car in tha workshop of the jagmohan motors and most of original parts have been removed from the car and fitted in the vehicles of the others by the mechanics of the jagmohan motors.

That the workshop manager of jagmohan motors namely ishwar, mamta, and pardeep used to talk in roughly and therir behavior is also rude towards the complainant.

Dear team please help help help...... Help me asap

Regards

Hariom sharma

Mob no - [protected]

Suzuki motorcycle is waste of money... No serviceing centres and showrooms all are closed in trivandrum... All are trapped...in my bike the key socket is complient so some times the bike getting off. No servicing centres and showrooms we don't know what to do. Our next step is registering a complient to consumer court... About suzuki motorcycle.
Kazhakoottam geepee suzuki they call every day about the booking of bike. After delivery they don't call me back... The suzuki arguing that they have 5 years warranty. Where will get our warranty where is the showrooms where is the serviceing centre..
So consumer court kindly take an immidiate action.
Yours respect fully
Shaheen salim

This is to inform you that today early in the morning at 8 a. M., when i called the service centre at nexa gulabagh purnea, bihar for the servicing of the car ; then they simply questioned on my religion as to which religion do i belong.
I am totally disappointed after this question of the service centre. So i just wanted to know whether there is any need for this. I mean to say that whether a new discriminating policy is launched in which there is different facilities for different religion. Is this a service centre or something else like temple, mosque, church, etc.
I kindly request you to see to this problem of your customer. I shall be highly obliged you for this.

Sir, i purchased an ertiga zxi on 6 aug 2019, it has done only 1100kms by this time i had 2 cracked tires at different times. For the first tire it cracked at 650kms at an highway on oct 12 the people from indus motors palakad branch kerala showroom came and took photographs but no reply until now. Here again the 2nd tire. You must know when we buy a maruthi suzuki vehicle that's only because of the trust to the product. We need to replace the tires on companies warranty as the vehicle is new and damages to the tire within 1000kms is unacceptable. So please look into the issue.

There is two complaints one is manufacturing: there was a small dent on the roof of the car but after fourth service this small dent turned into pond, looking very ugly. The whole roof gets lowered down. Another one is for the fourth service complaint: the motor gets very noisy and the car shakes a lot. The lights of the car were also damaged, lights not working, whereas i have paid for the repair of one car. Earlier to this service there was no complaint at least in lights, they were working nicely. There were some paint marks on the car but after having service the marks are still left on the car. While sending the car for service both the fuel in the car were full, but after receiving the car the petrol was almost finished. Overall the service was not satisfactory. Earlier also i have complaint for the manufacturing repairs, that experience was also not very satisfactory, the car was repaired after three visits. During is repair once i have to waste my full and have to return without the repair and once again they have picked up the car and returned the car after three days.

Dear sir,
Good day to you!!
I am writing to notify you regarding an incident of defection done by the service workshop m/s. Indus motors, thevara. My maruti swift was given at the mentioned workshop for the following body works:
• painting on the right side for a minor scratch on the right side rear door (Job card no: jc19010230 dated 23/07/2019).
• changing both the front headlamps (Job card no: jc19011736 dated 09/08/2019)

When i received the vehicle back after the works, i could observe a few issues:
• scratches on the front bumper and the front grill.
• vibrations from the bonnet while releasing clutch.
• fog formation and scratch marks inside the newly fixed headlamps.
• unfinished surface on the newly painted right side.

I could observe that my new looking, glossy bonnet was replaced with an old bonnet repainted on its top surface with lot of dirt and rust on it. The inside of the bonnet was so dirty that its colour entirely mismatched from rest of the body. The paint finish was too bad with highly visible orange peel effect. The holding leg/lever of the bonnet remained loosen and it hung inside the engine cabin making louder vibrations like a decade year old vehicle. The cotton like silencer/cushion beneath the hood was an ugly one with all its fasteners loosen. An area in the right side corner of the bumper was having visible marks of dent correction. Being a vehicle lover, i uses to take care of every part of my vehicle and the difference in the bonnet was easily identifiable for me.
The newly fixed headlamps were having identifiable marks of refurbishment. A driving in cold climate/rain caused the headlamps to create fog inside and the repair works inside exposed during this.
I returned back to the work shop and queried the service person regarding the issue.
• he agreed to the new scratches on the bumper and the bumper was repainted after a week by the service person at zero cost. Some weeks later, a scratch have been formed on the left side corner. It is clear that the repaint was done without primer coat with a thin layer of paint. The entire newly painted area has a mismatch in the colour from the rest of the body and is highly visible in dim lights.
• the scratches on the headlamp were identified by the person & the headlamps were later replaced from his side but the fog formation still persists.
• the service person agreed that he has painted the bonnet but he denied change of the bonnet though i firmly raised my concern. (However, the painting on the bonnet was done upon their own decision, without informing me and the work was never requested from my side. This strengthens my concern)
• regarding the unfinish, rough looking, orange peel effect of the repainted surface, the service supervisor responded that maruti is having automated painting and as the dealers are not having such equipment, their paint surface will look so.
The customers like me usually approaches only on maruti service with a belief that the works done would be with maruti standards. But such treatments has caused my faith to deteriorate and even a deep concern is being raised that i was being exploited in the name of warranty. The dealers loots most of the original parts provided by the parent company. (I hope the cctv visuals of the work shop would prove this).
The vehicle was so maintained that it looked almost like a new car but this single service has transformed its looks into a repaired one. The issue has caused mental agony in me and i feel like carrying a second hand vehicle. Its not maruti but its dealers with the so called service supervisors who worsens customer’s faith and belief in maruti. (I don’t hesitate to say that the previous service done from the same workshop was quite satisfactory for me: service advisor: mr varghese.)
I request you to take up this issue and to take possible measures to trace the incident so as to get justice to my concerns. I expect an action to get my original bonnet fixed and for a standard finish on the newly painted surfaces.
The details of the service adviser/supervisor, work shop address are furnished.
Work shop name & address:
Indus motor co. Pvt. Ltd.
City work shop,
M. G. Road
Cochin-15
Ph:[protected] & 3
Service advisor: mr. Afsal
Job card details:
• jc19010230 dated 23/07/2019 : painting on the right side for a minor scratch on the right side rear door.
• jc19011736 dated 09/08/2019 : changing both the front headlamps

Thanks & regards,
Sujith subramanian

I want to know what is the meaning of free service.in free service how can u ask the labour charges for checkup and wheel alignment checkup etc at kakinda sb motors the service was worst they charges for everything in free service but the quality of service is worst the manger behavior also worst they are taking 1 full day for general checkup and they didn't delivery in giving time also i went to workshop at fourthirty for picked up my car but they delivered my car at sixthirty too much time waste and never face such type of service experience at anywhere on my car bumper they put an scratch also this is ridiculous i want explanation for this

Dear sir/Madom
Greeting to you
I am Shyam Shaji, writing this mail on behalf of my mother Geetha Shaji, RC owner of vehicle KL05 AU 2335 Maruti Swift Diesel automatic VDI, purchased from AVG Motors Kottayam Kerala on 6th April 2019.
It is quite unfortunate and disappointing that the service I have received till date never served the purpose or met the standards. At the outset all the functions were proper and smooth till it showed first complaint on reaching 4600 KM. Since the service delivered by AVG Motors was not up to the mark, we were forced to move out service to Popular Vehicles and Services Limited, Kottayam. After investigating the complaint, they said that the AMD unit must be replaced to rectify the complaint. We handed over the car on 3rd September. We were cheated by the Popular Service centre by making us pay RS.17051 as Extended warranty, where the extended warranty for newly registered vehicles was given freely.
We received the car back on 12th September believing that the complaints were rectified. But it was proven wrong in another few hours. We were heading to Coimbatore on the same day trusting the condition of the car. After driving the car for 50 KM, at Ernakulam the car showed complaint again. I could not change the gear while overtaking another vehicle. Somehow, we were saved from a fatal accident by the grace of God. Let me ask you, who would be responsible if something went wrong that day. Would the company be held responsible?
Realizing the threat in travelling the same car, we contacted the Popular services and they asked us to get in touch with the nearest Popular Showroom at Angamaly. We handed over the car to Angamaly Service centre on 12th September at 10.30 Pm. I would like to bring into your notice, the time loss and financial loss occurred due to the same. The car was repaired and given back to us on 16th September. The third time in the row, car showed complaint on 18th September and we had no option than to give back to the showroom for repairment.
It took another 10 days to get it repaired. And on 27th September the service centre returned car. Next issue we came across was on the way to airport where had to drop my relative. It showed complaint while running and we had to hire a cab and resumed our journey. Please try to understand the insult I had to face just because of the car, along with the financial and time loss. Whom should I ask for the time I wasted on road, solely because the product you delivered did not had the quality?
Going to your service centres became a routine by then, since we lost the trust in the assurance you gave while returning the car each time. On 3rd October the car was given again and on 5th the car was returned. This time even the Manager assured that it can be used as manual. Since they couldn’t find complaint, they said that the company representative must come and find the complaint. On 16th October company representative came and he also failed to figure out the reason why car shows the complaint. Their finding was that car should be driven for another 100 KM and the engine should get heated up to figure the complaint out. Popular Service Manager Mr. Nikhil was also with us in the car when we drove back. We didn’t even need to cover up 10 KM to face the complaint again. This time we could get it recorded with the software connected to the car, though it was not detected by the system. Along with the captured video of the incident we send the software recorded data and other evidence to the company representative. The company representative further contacted us to inform that the clutches and the related unit must be replaced, and they have already given order for the same. Furthermore, to this, after 17th October there was no communication from neither Popular Services nor Maruti Representatives. They didn’t even answer the calls or never returned any call. It is quite disgusting that even the responsible contact persons like Manager shows this much irresponsibility towards this.
At this juncture, we are forced to take the case to next level by involving the judiciary and media in it. I have filed a case against Maruti and Popular Services for the complications caused by the purchased vehicle. I will be meeting the press at the earliest to bring in their notice to the deceitful act of Maruti and Popular to a common man like me.
I would like to conclude this mail with this. I am doubtful in using the same car with this much of history, in future. I don’t want to take any chance risking my life in it. I am looking for an assurance from your end about the future performance of the car and if you can not do so, either please replace the car or be ready to settle all my bank liabilities against the car loan along with the compensation for the total loss it caused.
Here I am attaching the evidences of my bills, videos captured and other documents regarding this issue along with the mail for your reference
Regards
Shyam Shaji