Maruti Suzuki India Complaints & Reviews

Sir,
I bought ciaz smart hybrid alpha (Petrol) from m/s rajalakshmi cars p ltd, anna nagar, chennai 600102, vide their invoice no.013/vsl/19000210 dated 29/07/2019. The chassis and engine numbers are ma3exglis00388949 and k15bn 1055811 respectively. It was registered on 06/08/2019 (Registration number being tn 05 bx 3076).

As per page no.3-23 of the “owner’s manual & service booklet”, the level of charge in the lithium-ion battery is indicated by the number of segments and that the number of segments, that appear in the indication increases or decreases with the charge of the lithium-ion battery. It is further stated that the minimum segment is 1 bar and the bar will never be zero and that even 1 bar is shown, the battery may be flat.

Vide illustration photos numbered 79mm03029 (Page 3-23), 79mm03030 (Page 3-23) and 79mm02039 (Page 2-65, relating the situation "when the car is powered by the engine"), five numbers of bar segments have been depicted. However from the day, i took delivery of the vehicle (I. E., on 03/08/2019), only two numbers of bar segments are being displayed in the "information display". When i took up the matter with the dealer m/s rajalakshmi cars p ltd., the latter responded orally over phone, by saying that in all the new vehicles, they have in their showrooms, only two bar segments are being displayed. The dealer's response, when corroborated with the manual, appears to be illogical.

I strongly believe that the lithium-ion battery supplied with the car may be an old one. You are requested to intervene and redress.

Thanking you,

Yours sincerely,
K. Chellappazham
Mobile number: [protected]

Dear Maruti,

I want to share some Feedback with you
And register a complaint after No resultion From Workshop Manager i had contact with Your Terittory Manger Mr. Swapnil Singh (+91-[protected])
He also Stop responding Me As I Shared a screeshot With Mail I Had Shared With Him And He Did't take any strict Action After That He Told Me Talk With Sahil Arora Regional Office +91-[protected] He Make Me Sure that he is a Manager In Comapny Maruti And He Will defintely Resolve My Issue Within Time But Same He Make false Commitment as he know i have to come from Phagwara 40 Km From Agency And After That He Didnt pick My call and message too as i shared a screenshot along And he harassed Me With Very Wrong Way And I Will send legal notice to company and to thier Regional manager I have all recordings that what they commitment I am bussiness man I Go delhi For My Work And I had A huge Loss who is Responsible For That Compensation?

After that i contact to Sahil ahuja[protected] Again Escalated the issue and Mr. Sahil was turned in agressive way because i had conversations with his senior So Kindly Take Stricy action and Need Mail Id Of these people's As i want to send legal notice
And will punch Legal notice maruti to beacuse they didnt assured the quality of my car still 40% Work Still pending as gurdeep Told me ...

Regards
MR.
Ayush

Complaint with Reference No. [protected]

Purchased bike on 2018 january
Today is 21. Aug.19 = total years is 1.5 yrs of purchase

Bike condition -
Very first month - indicator beep not working exact after 1st service. [ still not resolved ]
- permanent issue of petrol tank gas issue, daily opening
Tank before riding [ still not resolved ]
After 6 month - bike lock issue, bike & screen stops while riding, think if you
Are on 60-80 km speed and sudden bike got stopped. [ still not resolved ]
After 1 year - rear & front break wear out - got replace it from service center [ issue solved by 1100/- rs paid to service center]. And now after 3 months break again showing the same situation, service center fix it temporary.

After 1.5 month means now a days - bike age is over,
- engine throwing engine oil from upper side of engine. Engine noise are too high, pickup is too low, engine sound is like 10 yr old bike [ service center told me this is coil is faulty in engine it will replace and this not the part of warranty, i said them replace it - they told me"we don't have this part in stock, will be next week it will available". I am continually going by auto to job. Because my new bike are faulty.

- front shockers left and right both are also throwing oil, bike balance is out - [ issue solved by 580/- rs paid to service center]

Not yet over - head lamp fused, solved [150/- rs paid to service center]

Regularly bike going for service to to authorized center.[ankur suzuki], they are taking service fee 800+/- every time to oil change, wash and polish bikes, they are doing nothing. Even if you told them the fault, they told me "shockers will take time to solve" and service done, shockers not corrected by sc.

After two days again gone for complaint they changes me 580/- for the same.

@ suzuki - spend 94k to buy this, and within one year bike every part got vain for me. Low pickup, average just 30kmpl, i will never recommend this to any body.
I have bajaj pulsar purchsed in 2009. Still with me with good condition. And suzuki almost dead in 1.5 yrs.

My details :
Sonu kumar [protected]
Sonu. [protected]@gmail.com
Bike reg no. Up14 dn 1375
Purchased from ankur suzuki.

I need my money back

I am t. Kishore resident of kurnool since 28 years on 1st may, 2017 i perched a new maruthi ertiga vdi version vehicle from msa motors kurnool.

After one year i am very much disappointed due to cabin disturbance in the vehicle. So in this regard i went to msa showroom in kurnool for servicing, but my problem is not rectified, they even not giving correct advice to rectify my problem.

The main problem is the cabin disturbance on normal road even i can’t drive my vehicle for 5 to 10km on normal road with two persons in the vehicle. I am very much disappointed and feeling bad about this vehicle and the service in our city. From one year i tried a lot to reify this problem. But till now i did not have any solution.

In this regard i am kindly requesting the head of the company to look into this issue and rectify my problem as soon as possible. I will be thankful to you if my problem is solved.

We purchased brezza number mh02ez8229 through sai services at lower parel, mumbai (Dealer code 0504). It is in the name of shyamala bodhane. As per the specifications given to us it should give an average of 24km/hr. The delivery was taken on 19th jan 2019. It is a model alk with variant ldi (O).
The car was giving an average of 12-13km/hr when purchased. First service was done after mileage of 941km on 18feb 2019, at sai service lower parel, and then we were told that average will go above 20. It continued giving the same average as 12-13km/hr.
Second servicing was done after a mileage of 4681km at sai service andheri (On 02may 2019) when average was still 13-14km/hr.
Now the mileage has crossed 10000km. The car is still giving average of only 13-14km/ hr. It is now due for 3rd servicing.
Please guide us where should the car be send for servicing so that the problem of low average will be looked into and solved

I buy a new dizire car from motor craft sales pvt ltd on 30th june 2019 modinagar u. P.. Very of the first day clutch plate defective... Car vibrate to drive i will be there and tell him.. Then the service manager repair my car and deliver me but my car is not running fine.. Front side noise problam in car from first day and i told him but he not solve i want to know why give me defective car in this car had many problems from first day now wat can i do if company not resolve my complaint so i will take a legal action against motor craft sales pvt ltd and also go in consumer court because company cheat with me

Respected sir,
Regretfully i am to inform you that the service condition of the maruti suzuki showroom at agartala are unexpectedly very poor as because, i had gone on 18th aug, 19 at that service centre with my vehicle bearing no. Tr01ay0796, swift dzire, for an issue related to ac is not getting cold but they refused me and said me to come on 19th august, 19. Accordingly, i also gone today i. E. 19th august for repairing the ac of my said vehicle. From morning to till 1 pm i wait, after that they call my vehicle and the bodyshop manager, namely mr. Uttam and workshop manager, namely mr. Suraj singh told me that they will require 7 days to repair the issue of my vehicle. Several time i request them to fix this issues as early as today as because the said vehicle are run under a state govt. Office which is depute by me. But they refuse to take my vehicle and they said they will require 7 days. But i need to fix this issue of my vehicle by today, i take my vehicle to highway automobiles, where they only fix a fuse of ac with in a half hour and handed over to me my vehicle and taken a charge for rs. 300.00 only. The invoice also attached herewith.in this context, i am to draw the kind attention of the competent authority that i am regular customer of that service centre, but today i harassed by them. If this kind of services are delivered by this centre then the customers faith on the maruti will falling day by day. So, request you to take necessary steps to those persons who are involve to worsting the goodwill of maruti.

I am sali joy holder of maruti auto card no.[protected]. As per maaruti auto card policy all customers are eligible for auto card points or loyalty bonus on each purchase of maruti products included.. Extented warranty, insurance, services, accessories etc.
So one week ago i had sent my old insurance certificate email to maruti auto card team for adding points on that payment of rs.20663. Till now they didn't add those points when i enquire about it they replied that they are working on it. Today one week is over.

I bought my car in 19 th august 2017 from indus motors kayamkulam at that time the management of indus did not add points to my auto card on my purchase bills, at time of delivery of my car i spend around rupees 35000 in that showroom only for maruti insurance, extented warranty, accessories etc.
For each spend at maruti showrooms and its authorised service centres the customer will get back 3 % of its total amount. (You can check it in maruti websites www.marutiautocard.com)

In few weeks ago i have sent invoice copies of my car.. Extended warranty, then my cars second year insurance invoice and one service invoices.. To maruti team for adding points and they successfully add points on those bills.

But after this i sent my cars first insurance invoice to them but they did not add that points on against that amount.. I need to know what is the reason for that.

Here i attach some copy of bills some two insurance invoices, one extended warranty invoice, and one service bills.

One of the insurance invoices payment points is till not added and points were added to auto card on remaining 3 successfully.

Ticket no. Of maruti which given to me..267288 and 267527.

Deficiencies in services of car at maruti suzuki service centre, bhatia and co dakania kota place. There are not sufficient service points for cars to carry out services received during a day and rough services are being done in hurrying way. Cars are denied to accept for services and asked to come tomorrow and service time is taken full day say more than 8 hour.

I purchased ignis car 22nd feb 2018 and found car suspension is very hard it is not soft. When we drive it on white strip dashboard vibrates very badly and thad sounds comes very loudly. When 2 passenger sits to back row suspension almost goes down to touch tire leavel and back passenger feels it very bouncy. We are really very unhappy with it. I have already shown my car to maruti station but they are saying there is no issue. I have lots of ignis members who are facing same problem.. Please help

My newly purchased vitara brezza is found faulty.
1) milage - as promised by the company the milage should be 24.3kmpl but I'm getting an average of 17.5kmpl, this has been brought to notice of Shruthi motors shivmogga (authorised maruti suzuki dealers ) but no action was taken.
2) odometer- my cars odometer is found faulty, the digits are half displayed .

I am having vehicle of suzuki access 125. Amc card has been purchased from khatwani motors, jabalpur. As per condition of amc, 5% discount on part & parts and 10% discount on labour is applicable. I have got my vehicle serviced at khatwani near to krishi upaj mandi, trimurti nagar, jabalpur, state-mp under this am in july 2019. During this servicing, it was advised by service adviser/receptionist on replacing the oil that it is now not required to change the oil and came after 2 week's i will arrange to replace the oil and no charge will be payable as your vehicle is in amc and also vehicle has been got serviced.

On 11th august 2019, i went to replace oil of this vehicle but it is highly surprising to note that they overcharged and recovered rs 263 whereas mrp was 239 only. As per condition laid down in amc, 5% discount in oil and 10% in labour is applicable but not only they did not give any discount but also recovered overcharged.

As it is already mentioned above that when i got my vehicle serviced in july 2019, then service adviser told me to come after 2 week's to replace the oil but they also recovered labour charges without considering the discount applicable for amc holder,.

This is not out of place to mention here that when i met with service manager mr. Deepesh whose behavior was very rude and not conducive to maintain customer relationship. He has bluntly told me that i have no time to discuss with you and did not try understand to my grievances which is very unfortunate.

Ultimately, i have to pay higher charges recovered by mr deepesh, service manager.

Suzuki acces which is most reliable brand to provide sale service and after sales service to maintain the reliability with the customer. But such type of dealing with customer at the level of service manager is very unexpected which could not be counducive to maintain good relationship between dealer and customer.

In view of above, it is requested to kindly look into the matter of overcharging and discourteous behaviour of service manager, mr deepesh pateria.

An early action in the above mattrrishoghly solicited.

Rakesh kumar
Mob no [protected]

This is related to maruti vitata breeza dl9c aq 3475 2018 model, there is noise in all 4 windows, vibration in windows, problem occurring since 6 months, sent car to maruti showroom dwarka sector 8 new delhi, around 10 times but problem not resolved. Maruti after sales service is pathetic, no senior member is bothered to solve the problem, they are least interested what customers are facing,
I hqve written so many mails, made so many calls, they keep the car for more then weeks time without telling what's going in the car, i want to return the car and file a complaint against maruti for mentally torchuring the customers. They have no solution to this problem since past 6 months. And their senior staff is so rude and non cooperative at all.
Check the status at nexa showroom dwarka new delhi car no dl9c aq 3475

Ciaz hybrid rgt. No. Dl3cce5826 engine# 2849216 purchased on[protected], from rohan motors new delhi. Run km as on date 43000. Km, given me troubled within a short span of 08 months.
January 2019.. Fan belt got broken and replaced for rs.800/-
August 2019 — fan/ac belt got broken again got replaced for rs.1506/-

Within three years same parts got broken /gone out of order.. Is this is a routine or my car got some special deficiency. (I have service invoice with me in case you need will be furnished)

Engineers claim that this is a weakness of hybrid model. Is that true? Please clarify otherwise this would be a clear case o[censored]tp.

Today we visited your dealership in manjeri kvr motors to get our vehicle delivered which we booked almost a month back. When we reached there at the time your advisor asked us to be there the vehicle wasn't ready or not even there. It was on the way from from their thirurkad showroom to manjeri. We came there to take the delivery as the advisor told us that vehicle was ready to take the delivery with all the accessories fitted including seat cover, side mirrors, door safety beeding. But when the vehicle came there it was just like a normal car with nothing fitted extra. May i know the purpose then why he kept calling us for taking the vehicle delivered with no accessories which we asked him to put on before the delivery. Also, we have given enough time for the same to be done with all the necessary payments done already.

Now they are asking us to visit your thirurkad showroom which is like 50kms away from our hometown to get all this things done. Do you really think its a fare way to treat us. For the past 1 week advisor kept calling us that the vehicle is ready for a vehicle which wasn't ready at all and again asking us to visit to your dealership in thirurkad.

Never had such a pathetic experience so far. Feeling really frustrated thats why i wanted to report it here. I even doubt that the model is alto 800 lxi model as i could not find anything to substantiate that it is the same model as i mentioned above.

My car hr26cw2259 swift regd year 2016 travelled only 4000km
Car gear has been jaamed due to clutch issue in which prem motors of palam vihar gurugram has told that you had run your vehicle in water thats why your gear has been jammed and they had charged a sum of rs9007 in which they clearly told that we dont have any warranty of the clutch
I want to know why we cant run the car in rain do maruti suzuki sell the product with this much poor quality and if this thing happen commonly then maruti have to tell their customer to not run the vehcle in rain. I want to know what is the use of the product if we spent 7lakh and we cant use it in rain.

I want my refund for the problem that has been caused by the poor design of the maruti suzuki if you cant provide some product thing to protect such happening due to water in clutch area.

Cont info
Mahesh dhoundiyal
Mob-[protected]\[protected]

You can see the chat conversation with your SO called Bodyshop team in which his Manager also there but he never replied
You can see the REP confirmed the delivery on 10-12 Date of August, which is already passed
When I rasied the complaint they messaged me that delivery will be around 20th August
Now I am going to the consumer court that this services was given to me on Brand new car and delayed for around 3 months till now and not yet recieved the car and without car from last 3 months I am facing trouble and spending alot of money on taxi. (I have atatched screen shot of the conversation with Maruti REP)

Car number- DL9CAR6760
I have also not received the full claim as it was promised by Maurti under zero debt and cashless on Maruti own insurance.

Please take your vehicle back and refund my money and keep this car in bodyshop forever.

They says claim body took time, that was mistake again by bodyshop REP Mr. Aman.

I purchased brezza last year in june. I've been having trouble in closing left door of brezza, i have to close it forcibly, i complained at the time of servicing but they told every brezza have same problem. I need a solution to this. Also while applying braking a noice comes from back, same i have complained to service station they made it right but after 50-60kms again that noice started coming. So please help & find a solution to both my problems.

I am sali joy on 19 the aug 2017 i had purchased new dzire from maruti indus motor kayamkulam showroom at the time of purchase of my car i had taken maruti insurance policy no. Og[protected] few days ago i had applied for the electronic copy of above said insurance certificate to maruti and their dealer. But they refused my request. At time of delivery i didn't get the. Soft copy of my insurance certificate to my registered email id with company.

Now ask this certificate for adding points to my auto card it is the duty of showroom manager to ensure that points to all customers auto card but they fails to do that. Now i need the certificate for adding points to my auto card. So i request maruti suzuki insurance team to sent me my certificate to my registered email id or ask the dealer to add points on my insurance payment to auto card.

My auto card no [protected].

Maruti ticket no: [mi[protected]]

महोदय मैंने एक गाड़ी स्विफ्ट डिजायर यूपी 32 kl86 53 लखनऊ आनंद मोटर से फरवरी 2019 में खरीदी वर्तमान में अगस्त महीने में खड़ी खड़ी गाड़ी का अगला टायर फट गया हैं जब मैंने कंपनी में अपनी गाड़ी दिखाई तो कंपनी के वर्कर्स/ स्टाफ ने टायर को बदलने से मना कर दिया और यह कहा गया है प्रार्थी की गाड़ी मैं टायर की कोई गारंटी नहीं होती महोदय गाड़ी खरीदते समय कंपनी ढेरों बातें करती हैं लेकिन गाड़ी में 1 साल के भीतर अगर कोई समस्या हो जाए तो कंपनी तत्काल किसी ना किसी कारण को बताते हुए उस समस्या से कस्टमर को भटका देती है कि कस्टमर को कहीं न कहीं रुपए खर्च करने पड़े जो कि कंपनी द्वारा कंपनी के कर्मचारियों द्वारा स्टाफ द्वारा कस्टमर के साथ की गई घोर घोर लापरवाही का स्पष्ट प्रमाण है उचित कार्रवाई करने की कृपा करें