Maruti Suzuki India Complaints & Reviews

I am sali joy on 19 the aug 2017 i had purchased new dzire from maruti indus motor kayamkulam showroom at the time of purchase of my car i had taken maruti insurance policy no. Og[protected] few days ago i had applied for the electronic copy of above said insurance certificate to maruti and their dealer. But they refused my request. At time of delivery i didn't get the. Soft copy of my insurance certificate to my registered email id with company.

Now ask this certificate for adding points to my auto card it is the duty of showroom manager to ensure that points to all customers auto card but they fails to do that. Now i need the certificate for adding points to my auto card. So i request maruti suzuki insurance team to sent me my certificate to my registered email id or ask the dealer to add points on my insurance payment to auto card.

My auto card no [protected].

Maruti ticket no: [mi[protected]]

महोदय मैंने एक गाड़ी स्विफ्ट डिजायर यूपी 32 kl86 53 लखनऊ आनंद मोटर से फरवरी 2019 में खरीदी वर्तमान में अगस्त महीने में खड़ी खड़ी गाड़ी का अगला टायर फट गया हैं जब मैंने कंपनी में अपनी गाड़ी दिखाई तो कंपनी के वर्कर्स/ स्टाफ ने टायर को बदलने से मना कर दिया और यह कहा गया है प्रार्थी की गाड़ी मैं टायर की कोई गारंटी नहीं होती महोदय गाड़ी खरीदते समय कंपनी ढेरों बातें करती हैं लेकिन गाड़ी में 1 साल के भीतर अगर कोई समस्या हो जाए तो कंपनी तत्काल किसी ना किसी कारण को बताते हुए उस समस्या से कस्टमर को भटका देती है कि कस्टमर को कहीं न कहीं रुपए खर्च करने पड़े जो कि कंपनी द्वारा कंपनी के कर्मचारियों द्वारा स्टाफ द्वारा कस्टमर के साथ की गई घोर घोर लापरवाही का स्पष्ट प्रमाण है उचित कार्रवाई करने की कृपा करें

Sir
This is to bring to your notice that i have given my alto lxi car model number 2011 car number is tn 38 bd 0894 to ukkadam, coimbatore abt service center my request to do general service and oil change, they themself came and drive my car to their service center on 24/7/19 next day they called me and informed because of some electrical problem car was not starting that will be cleared and will be delivered by 25/7/19 evening but they have not delivered next day they called me and informed that ecm is failured that the ecm will be changed with their cost which will take another 2 to 3 days but till now (8/8/19) they have not delivered my car, i suspect they don't know how to repair the electrical problem instead of that they are telling ecm failure. Almost 15days over till now they are not giving any assurance to deliver my car. I have given my car only for general service their staff driven my car from my house to their service center which is almost 15km after a day they are claiming these problem. Almost 8yrs i am using my car, in this 8yrs i have not faced any starting problem. Please help me in this regard.
Thanking you
Regards
N. Sathyan
[protected]

Hi,

I want to raise a complaint to the concerned department of maruti suzuki (Atelier nexa). I had bought a car, maruti s - cross in february, 2018 and its registration number is pb 11 ce-0076 from atelier nexa showroom located in patiala. From very first day, i had an issue with back indicator (Left side) as it stopped working. I called the workshop team and they fixed the problem. But, the same issue kept occurring after almost every one month. I got the indicator checked at least 3-4 times and every time the workshop team assured me that the problem won't persist again. But, still i am facing the trouble and there is no satisfactory answer or solution given by the workshop. Moreover, the atelier nexa's service station is as far as 15 kms from my place. And its a big challenge for me to visit service station or even send my car (Spending too much fuel) after every couple of months for such a small issue. I would request the higher authorities to look into the matter and provide a permanent solution to my problem. It seems, there is an error in software rather then hardware because its always the back indicator which stops working. My wife is using that car and due to traffic problem, its very difficult to take a turn (That too to the left) without indicator and chances of mishap are very high. It might be a small or cheap spare part, but certainly an important one.
Hoping for a prompt reply...
Thank you

Sir/ madam,
I have booked my ertiga zdi on 17/02/19 at stan autos pvt. Ltd., mohali. Having booking number sob18003030 against the booking amount of rs. 11000/-. Dealer has committed 22 to 24 weeks time. Now time is over and dealer is not responding and updating the delivery of my car. Neither the sales person, sales manager nor the gm of stan autos pvt. Ltd.
After having the talk with the gm of the dealership, he is telling that maruti is not delivering the car that's why we are not providing you the car.

Kindly provide my car.

I am customer of Maruti since 2006, having faith on the company and that's the reason, i never thought of buying car other than maruti. My experience with Maruti and its service was nice and had never given my car to any outside vendor, even for a small purpose, but my last experience with one of your authorised service station at Thane was very bad. I have given my car "Ertiga VDi" for regular servicing on 8th June 2019 at FortPoint Automotive (cars) Pvt. Ltd. Kothari warehouse No. III, Tikunji-ni-wadi Road, Manpada, Thane and received the same on the same day late evening. Thereafter, I have used the car for office purpose, which is about 3 km from my house. On 22/06/2019, i planned to drove the car to my hometown Nagpur to attend the marriage, but after driving for about 275 km (about 20-25 km before Dhule), the A/c unit stopped and heavy fumes started coming from the bonut; even the steering got jammed. With the help of passerby, i took the car on the side of the road and opened the bonut; heavy fumes were coming from the pipe, which got disconnected form the coolant tank. I poured water on the coolant tank and tried to cool the tank. Meanwhile, I also contacted the advisor of FortPoint Thane, who attended my car for servicing on 8th june and updated about the problem. He suggested contacting nearby maruti service centre. I then contacted at Seva Dhule, who then suggested me to contact another service station at Malegaon, but could not contact them due to some technical reason. Aftre pouring water, the indicator started showing the needle between cool & Hot. I again contacted the advisor at Thane and told him about the situation and asked if the needle of indicator has came between cool & hot, shall i drive down to dhule for repair, which about 20 km from the spot; he says ok. Then, i started the car and in between poured water on the coolant tank / bonut and somehow reached Seva Dhule. There, they found that the pipe was fixed to the coolant tank using m-seal, which they suggested that m-seal was not advisable to fix the pipe and they should have replaced the pipe itself (which hardly cost about 200/-). Even after repairing the pipe of the coolant, the indicator still was moving towards hot side, after taking trial for few km's. Then i was told that, the engine to be checked and repaired, if any damage occurred to it. They gave me rough estimate of about 65000/- with repair time of about 15 days. I was having no option other than to follow their instructions. After few days, i got the revised estimate of about 83000/-, and i was told that heavy damage has occurred to the engine and again i was not having option other than to say go ahead. And on 20/07/2019, i was called to collect the car and the final bill shoot above 90000/- and i paid 91718/- (which include cost of some parts, which they replaced as preventive measure) for the said repair and took my car. I was again told that, instead of fixing the coolant pipe with m-seal, if they could have replaced the pipe, nothing would have happened to my car. Everyone was surprised at Seva Dhule, with the recommendations of FortPoint Thane, which was mentioned on my service bill, which reads as "500/- discount washing & cleaning, Coolant tank lock broken, water pump minor leakage, ..." They didnt cleaned and washed my car during routine servicing and if they were knowing about problem in the coolant tank, they should have repaired and then handover the car. I was neither told anything about repercussions of the coolant tank problem, nor given any advisory. The recommendations of the Seva Dhule were "Vehicle reported for engine coolnat leakages issue. as per our diagnosis we seems that engine coolant leak from reserve tank outlet hose and coolant boiled at reserve tank, we also found that outlet hose was already repaired and M-seal putted on it (instead of repairing M seal, pipe should have replaced). same informed to customer and taken approval for dismantling engine and completed under chargeable basis. Head repair outside for customer demand (vehicle receive time speedometer reading 132790 km), vehicle get trial 132 km after getting engine o/h done."
I also contacted the fortpoint thane representative and he refused putting the m-seal on the coolant tank. I already have raised a complaint (bearing no. [protected] dated 18/07/2019) against fortpoint through customer care, but nothing has happened apart from offering Rs. 18500/- from fortpoint for the mistake they did (which i refused) and passing the buck on Seva Dhule. They were mentioning that Seva Dhule has unnecessarily replaced the parts, only to bulge out the charges. Since i am not a automobile engineer, am not sure, who is making fool of me. Please look into this matter asap, before i took any legal step, if not resolved at your end.

Dear sir,
I have a ciaz hybrid car. Today my hybrid belt broken. I call to workshop they noted my comolaint and after some time some persin calling me. I tell my car problem. He tild me that come workshop with car. I reach workshop and the have genret work order at 11.59 and demand hybrid belt. But in workshop store there were no hybrid belt. Hybrid belt is a consumbale item and jaipur is big city. And i think vipul motors workshop is a big workshop of rajasthan and also indua. If vipul wirkshop store have no hybrid belt then maruti want to closed such type of workshop.
Yours faithfully
Manish sharma
Mob. [protected]
Car rj14wc5521

First i update my resume in quikr jobs. After i get a call that u r shortlisted for the marutusuzuki company as supervisor post and after a lady name nithya call me and said i[censored]r select in the hr interview u want to pay a amount of 1880 as security deposit and i got selected in that afyer paying the security deposit amount i get call leter after signing the after letter and forwarding it they again call me they will provide laptop and mobile for that registration u want to pay 6800 for dell laptop and 9100 for apple laptop then only the joining letter will be sent to u
I got doubt on them and mail the offer letter to the marutusuzuki offical mail addres they replied me as its a fraud dont pay
Please dont do the same mistake i do.
The following are there numbers and the documents they sended to me.
Please dont apply in quikr jobs all the calls and messages are done by frauds only.
And remind one point no company or any recruiter never asks to pay for giving job if they ask u to pay fix they are frauds.
Check the domains of the mails also real company domains never use their mail as gmail.com they have their company domains like @jio.in like these
I am kindly requesting dont do same mistake i have done.
Please take action against these frauds

My new swift gets water into the door chambers and the components and parts of components like speaker of music system, power window, centre lock system etc are regularly being damaged. I had to change the speaker thrice. We had informed the service personnel as soon as the problem detected. But the ignored it
Purchase date 15/05/2018, dealer popular vehicles and services pvt. Ltd, kozhikode, kerala
All relevant documents are attached as photos herewith.
Present km statue 7721

Sat 02 august 2019
I spent my whole day in the service centr just to complete the formality for insurance claim and they told me that bumper will be changed in the morning
But today i came over here they are telling me to leave your car till 04 august 2019 if this would have to happen then tell me i should have gone to another work rather disturbing this o much......

Dear concern
I purchased new ertiga vxi hybrid petrol from karnal motors g t road karnal on 9 june2019 almost driven 4700km registration no. Hr05ba2881. On 27 june 2019 on the way from ambala to karnal national highway cars engine stop immediately. I call to service assistance to karnal motors they reached to the destination nd towed my vehicle to the workshop. Until then i had no clue what happened to my car. Engineer told me that your car engine is seazed. I was shocked to hear this and my father who is suffering from brain cancer as he was along with me had a great impact of circumstances and got two fitts. I asked engineer how can new car engine be seazed he replied that they are not able to find the fault and i replied how is it possible in new car. Now they r saying they will repair the engine. I asked them to changethe car as this is a company/dealer fault as they have to get the fault not the customer.
Further, i have a request as above or i have to take a legal action which i don't want as i am having very good reputation of maruti
I am surprised that after 6 days, i still don't have any decision from the dealership except discussion for engine repair.
Kindly look in this matter seriously as i had a cancer patient at home i cannot stay without a vehicle for long as emergency can take place anytime with the patient and it's a new car and just one and a half month old and engine damaged due to what no one knows???
Waiting for a favorable response as soon as possible as i took this car for my father check ups from different places due to his sickness and bedrest,
Yours
Dr navroop bindra
[protected]

Dear concern
I purchased new ertiga vxi hybrid petrol from karnal motors g t road karnal on 9 june2019 almost driven 4700km. On 27 june 2019 on the way from ambala to karnal national highway cars engine stop immediately. I call to service assistance to karnal motors they reached to the destination nd towed my vehicle to the workshop. Until then i had no clue what happened to my car. Engineer told me that your car engine is seazed. I was shocked to hear this and my father who is suffering from brain cancer as he was along with me had a great impact of circumstances and got two fitts. I asked engineer how can new car engine be seazed he replied that they are not able to find the fault and i replied how is it possible in new car. Now they r saying they will repair the engine. I asked them to changethe car as this is a company/dealer fault as they have to get the fault not the customer.
Further, i have a request as above or i have to take a legal action which i don't want as i am having very good reputation of maruti
I am surprised that after 6 days, i still don't have any decision from the dealership except discussion for engine repair.
Kindly look in this matter seriously as i had a cancer patient at home i cannot stay without a vehicle for long as emergency can take place anytime with the patient and it's a new car and just one and a half month old and engine damaged due to what no one knows???
Waiting for a favorable response as soon as possible as i took this car for my father check ups from different places due to his sickness and bedrest, waiting for your response
Yours
Dr navroop bindra
[protected]

I like to draw your kind attention of the following incidents which i have gone through from the time of booking of an car at your showroom one auto pvt. Ltd.-kalikapur:-

1) on 7/7/19 evening i have booked an celerio x zxi (Caffeine brown) with payment of rs.5000. Please find receipt voucher attached of dated 8/7/19.
2) on 22/7/19 i have given cheque of rs.1, 96, 731 in favor of one auto pvt. Ltd. Which has been credited to your account by 24/7/19 and signed all the papers including bank loan documents from where it is cleared that the amount has been disbursed to your account which also been confirmed by the banker (Sbi).
Please also find enclosed the attached documents like proforma invoice, los agreement etc.

During the whole process i repeatedly asked the concerned sales person about the availability of car in your stock or not and every time he confirm me that the car is in your stock.

During booking of this car the concerned sales person confirm me that after full payment 4-5 days would be sufficient for delivery of car with registration and number.
On 22/7/19 during payment and agreement signing the same person confirmed me that he will try to deliver the car by 31/7/19.
After 2-3 days he confirm me that the car would be deliver on 7/8/19.
Till that i have not mind though in between some family ceremony was there and where i suppose to have the car which was an family sentimental issue.

Now today concerned sales person inform me that due to non availability of some specific features the car is not been registered by pvd.

Now my question is to you that you or your peoples are not aware about the stock position or features of pvd rules. If so then i will request to your management to educate their employees so that customer should not suffer for this types of activities.

Even the concerned sales person confirm me that within 13-14 days my car would be available with me along with registration and number etc.
You given mail that it would be available within 22/7/19.
I surprised that you people has not confirm that what would be the actual availability date. I am really feel upset now.
I am unnecessarily blocked an huge amount to your bank account sacrificing the interest part whatever may be the figure.

So now i request you to establish an exact date and now you strict on the date. If this time the date failed then i will compelled to cancel this order really.

To the management of one auto pvt. Ltd. And maruti suzuki india pvt. Ltd. - i have an request that please feel the situation and help me out to get the car as early as possible and that would only be possible with your personal intervention in this matter.

With regards,
Mrinal roy
[protected]

I had handover my vehicle on 1st july, 2019 and returned the vehicle on 1 august 2019 by taking an amount of rupees 56272 in which about 17000 for spare parts only and rest are labour charge.
Now my complaint is that before handover the vehicle to me i ask several days to the concerned person namely mr. Tiken, to take test drive of the vehicle. But, it is pitiable to say that after confirming to me by him that the vehicle is ok and ready for delivery now i saw that the headlight is not working. It gives lights only upper mode. When i turn the switch to dipper mode it totally gey dark and no any objects are visible coming infront of me. My vehicle no is as01af9724.
Now i request you to take necessary steps.
Thanking you
Hiren kalita
[protected]
Dealer name bimal, adabari. Guwahati, assam.

This offer letter I got it today from Maruti Suzuki company asking me for 2100 rupees and calling me for the document verification in Delhi all the details like email address, phone number and address where they are calling me is I will be provided in the attachment section below. so please find it and catch that rascal and please punish them because they are spoiling your company profile in the public....

I have maruthi suzuki eeco cargo cng the engine pickup is good, nice to drive but, the speed governer/limiter makes the customer more irritate at highways 80km/hr is like tortoise
Even bike overtakes us so, it will be good if the speed limit is 100km/hr. Due to 80km/hr we can't overtake any vehical and due to which the travel and the delivery time takes more compared to my
Passanger ecco and omni. Iam using my two eeco and my omni instad o[censored]sing cargo cause it makes me late

I got my car (DL8C DD 0555) insured from Maruti Suzuki Naraina on 17/07/2019. I was promised that I will get my renewed policy hard copy on the same date but as I had reached there at 5:30 that's why I couldn't get.
However, I was promised that I will get my policy's hard copy on the very next day i.e 18/07/2019but till today i.e 24/07/2019 I have not yet received any hard copy of my policy.
My second issue is that when I called at Maruti Suzuki Naraina and talked to Ms Manju Bala instead of accepting her fault or instead of empathising with the customer she was very rude with me. I told her that when my policy was getting expired that time for continuous 15 days I was getting 7-10 calls from them at any time but no call was received by me from them for my issue.
I was told by them that" we called you so many times that's why you got your policy renewed on the very last day." I never wanted to go for any dirty argument as I am a teacher myself but do you think that after paying for my car's insurance I am no more a customer to you? After paying to you I will be eligible for listening to these tonting comments from your employees?

I will never come to your company in future as I am feeling hurt and betrayed.

Thanks

Aneesh Bhola
[protected]
[protected]@gmail.com

Maruti suzuki company says that access 125 give mileage of 50-60 km/letre but my access 125 give mileage of 25-30 km/letre
. After several complaints about this query to company there is improvement in mileage of my access 125. So please solve my problem and take action against the company because they gave me fake information at the time of purchase

मेरे द्वारा दिनांक 3 जून को complain की थी की डीलर अजमेर ऑटो एजेंसीज अजमेर द्वारा मुझे नई कार के बदले उन्होंने अपनी ओल्ड कार बेच दी
मेने complain मे मेंशन किया था की मेरे द्वारा नई कार जनवरी 2019 मे खरीदी थी पर मेरी car की बिलिंग फ़रवरी 2018 मे हो गयी थी साथ मे अजमेर ऑटो वालो ने कार की 2 बार सर्विस पहले से ही फ़रवरी 2018 और अक्टूबर 2018 मे 5200 किलोमीटर चलाकर करवा दी थी इस लिए डीलर द्वारा मुझे ओल्ड कार बेच दी थी इसलिए मेरी गाड़ी की एक बार भी फ्री सर्विस नहीं हुई और मेरी वारंटी भी ख़तम हो गयी
इसकी complain मेने आपकी कंपनी को 3 जून को कर दी थी परन्तु उनके द्वारा कोई एक्शन नहीं लिया बल्कि बिना कोई रिप्लाई और बिना कस्टमर से बात करें उसको क्लोज कर दिया जाता
और आपने भी मेल का कोई जवाब नहीं दिया
आप सब मिलकर डीलर की मदद कर रहे हैँ
यहाँ तक की मेने सर्विस का स्क्रीन शॉट आपको अटैच्ड कर दिया था फिर भी कोई कार्यवाही नहीं की
इसलिए आपके द्वारा मेरी कम्प्लेन पर कोई कार्यवाही नहीं हुई

मेरा नाम विनोद है और मैने अपनी alto 800 कार जून 2018 में खरीदी थी। hr36ad9544
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