Maruti Suzuki India Complaints & Reviews

Really very bad experience with Maruti india
My car submitted to Maruti workshop Firozabad on 13 april 2019 they give delivery date as 30 may 2019

All the times i complain they close on mail and call but no resolution.

very bad experiance and service from you.

I did not get any mail or call from maruti India even many complaints
And when I call to customer care they put my call on hold for very long time.
Tsm and Workshop manager told every time work in progress but very slow speed of work really very bad experience

Further to my complaint after the service where I spent INR 12600, I have submitted the car (KA01MR1767) again at the Service Center near Banergatta road. The guy who went for the test ride touched the under body of the car over the bumper on a bad rough road. If your technicians and employees cannot handle the car properly, then how should I as a customer can trust?

Such a bad experience with Kalyani motors, I will escalate this. And I am not going to pay even a single penny for anything. I don't know this is happening to my car because you guys created this issue in my car.

I want my car in fit condition and I will not pay for your faults and will not pay for ur useless technician salary.

This is my last visit to Kalyani Motors and I will never recommend anyone to this place.
Also I need my refund.

P.L.A. maruti Suzuki Trichy, Theeran nagar, TRICHY,
I have Taxi vehicle Swift dzire Tour S, TN48AJ1315, Company its take 3month insurance claim, just almost 10 days work for vehicle, Not ready, it's very worst company, Late work Delayed, processing is very slow, I have one important one 2 month order one material Delayed work, very very worst company please help,

I have purchased my ertiga car during october 2016. The registration no is KL 57 P 256. From the beginning onwards its ac not working and 5 times repaired from 2 different maruti service centres.Last time maruti territory manager assured that complaint will not come again. But ac is not working now.Vehicle covers only 28000 km.Kindly make necesary action .

My vehicle no DL12CH 4591 WAGONR, I have given my vehicle to FAST TRACK SAHIBABAD for routine service but after service of my vehicle a lots of problem get started with CNG and AC of my car.three times i have visited to fast track sahibabad but my problem is not resolved .yesterday i made a complain again to fast track sahibabad but they are telling that they have a more rush so they can not entraitain today ( 16.06.19). so what i hv to do if maruti authorised sevice centre is responding in this way and what type of service they hv done .

I had a strange incident of Maruti Swift 2017 vxi, this car has been serviced on time and was under warranty, while driving on the middle of the road, engine got cracked with loud sound and oil start over flowing. Had to tow the car to the maruti workshop after inspecting and detailed evaluation they said they would replace the engine with no cost. Maruti should replace the car as the engine got crack how do we know other parts are well and good. very confused. Maruti customer care people were so good and they were so helpful so couldn't say anything as they dealt professionally.

Sir, I owe a vitara brezza whose rear glass broke. When I went to Paramount motors at kashimira in Mira road at Thane, Mumbai, I was told that the Suzuki company has told them not to accept any vehicle. I just want to know whether it is really true or not and if it is then your company 's claim about service is all fake making us loose such a long time trust in maruti

I did not get any responce on my previous complaint that is as below:

Hi Team,
I have made with accident on 1st June 2019 at thane and immediately I have tow my vehile to the 'Navneet Motors Thane' because the vehicle was not getting started. Akshay Chaugule is the executive who is attending me and from the time I drop my vehicle to the service station he is saying 'your towing will not cover in insurance because the battery is not in good condition' but here I am not getting the coincident that exact after accident how come the car is not getting started if the battery was already not in good condition. I have traveled from pune to thane very smoothly suddenly accident happened and car is not getting started so in this case the normal person will tow his vehicle, same I have done with my vehicle and now executive is saying battery was already damaged so how come my car travel from pune to thane, now I have to pay huge amount which is not fair for customer, they are actually doing mental harassment with customers. Also my bumper get damaged due to accident and they are covering only 50 % in that, why should I pay the more money if my insurance is continued from date of purchase of my vehicle and it is zero depreciation . then what is the benefit of authorized service center and insurance company.

My Vehicle is Baleno delta

Registration No.: MH33A5689

Contact No.: [protected]

I am Nehal Naik from Bardoli, have i have bought a new dezire in july 2018 but i have a very bad experiance with the car specially the suspention of the car are of worst..i have never seen this kind of suspention.when ever car cross the speed breaker its fell like there is no suspention in the car ever when ever the tyre passes from the reflectors of the road the sound was horrible..i jenuanly feel like a chested by owning this car.
i will never buy a Maruti car in future per sure and will also stop my friends to buy a maruti car..

Hi

I am fed-up with the MARUTI…
I have purchased new Wagon R LXI (CNG) in the month of January 2019 and within 6 month the problem is occurring.

I am unable to understand where to go and to whom I COMPLAINT regarding this.
Yesterday morning (08th June 2019) I tried so many calls to Customer Service / also Gazipur Customer Service head (Mr. Amit) that my vehicle is not working but after so many calls the Maruti Person come around 4:PM then after we took our vehicle to Gazipur Workshop but still, since yesterday the vehicle is not ready.
Now today Customer Relationship Manager (Rakesh) is saying that now 2 more days will take place to get ready the same, means on 11th June my vehicle will be ready.

But why the new vehicle got problem?? No body explained…….
I have wasted my whole Saturday (08th June) because of this and now don’t know how I will go to my office by tomorrow and day after tomorrow???

How bad service Maruti is providing……

I am very feed up and in future I will never take any CAR from MARUTI.
Also suggest to my surrounding that never purchase any CAR from MARUTI…..

I have purchased Swift Desire VXI in Nov 2016. There was some problem in gear box on day one. I had discussion with dealer and get revert that its because of new one. After that i have given car for service along with gear box issue 5 times. All the times, car revert to me post 10-15 days saying that now the problem resolved. But still, i am facing the a lot of problem with gear box. Car registration number is DL8CAP2035. Purchases from Krish Motors (Jahangirpuri)

Hi Team,
I have made with accident on 1st June 2019 at thane and immediately I have tow my vehile to the 'Navneet Motors Thane' because the vehicle was not getting started. Akshay Chaugule is the executive who is attending me and from the time I drop my vehicle to the service station he is saying 'your towing will not cover in insurance because the battery is not in good condition' but here I am not getting the coincident that exact after accident how come the car is not getting started if the battery was already not in good condition. I have traveled from pune to thane very smoothly suddenly accident happened and car is not getting started so in this case the normal person will tow his vehicle, same I have done with my vehicle and now executive is saying battery was already damaged so how come my car travel from pune to thane, now I have to pay huge amount which is not fair for customer, they are actually doing mental harassment with customers. Also my bumper get damaged due to accident and they are covering only 50 % in that, why should I pay the more money if my insurance is continued from date of purchase of my vehicle and it is zero depreciation . then what is the benefit of authorized service center and insurance company.

I have been following up since March 18th 2019 on my complaint to both Maruti and their dealer. I then sent legal notice to both Maruti and Dealer – No reply from Maruti and the dealer denied my complaints.
I have escalated to Maruti and after multiple escalations Maruti facilitated a conference call with dealer around April 2019 – Madhu (Dealer Representative), Saravanan (Maruti Sales Manager Chennai) were in the discussion. It was concluded that Maruti would inspect the vehicle to determine the facts of the complaint.
Again followed up multiple times for inspection and resolution across various channels and finally got a call from dealer (Mr Thiruselvan, Asst. Manager), last week, to bring vehicle for inspection in the workshop in presence of Mr Koteeswara Rao (Maruti Technical Representative from Bangalore)
The inspection did happen on June 3 – It was orally confirmed to me that my complaints were proved. Mr. Koteeswara Rao assured me that the report will be sent to Maruti Factory team and the team will respond before June 5. I was told that Maruti would direct on how to resolve this issue amicably.
It is evening of June 6 now and no response from Maruti yet. I had chosen Maruti as I believed that Maruti is more an Indian brand with good quality and great integrity and customer service - In response, I have been put through lot of pain over last three months. I will request to quickly settle this as this mental agony is taking a toll on my health.
K.Parameswaran
[protected]

Dear Sir/ Ma'am

I have purchased Baleno from nexa (stan Pvt Ltd, Ludhiana) on[protected], Car no.- PB10GZ7406.

RC of my car is still pending.

Now dealer is asking me to get HSRP fit first and then they provide me RC.

When I visited nexa showroom for enquiry( before buying car), I asked them about HSRP and they said they would get everything done from their end. Now they are asking me to go to CHD road, which is 1 hour 34 mins away from my home, means 3 hrs approx for commuting and time needed to stay there plus my fuel charges.

I asked showroom manager about any other vendor who is fixing the HSRP, they were clueless. No proper information is providing by them but they are insisting in sending me to the Chd road vendor.

Nexa dealer has no solution to my problem . According to them their great deed is they paid for customers registration fees from their end. I am really disappointed . When someone has to buy a new car the tone is different and after that things changed.

Another thing according to government regulation if HSRP is cumpulsory then it should b fit from dealer end only. Then why I am a sufferer here?

I have written mail for the same concern at mail id: [protected]@maruti.co.in, and [protected]@marutisuzukimail.com, but no reply from their end.

Dealer - stan Pvt Ltd ( nexa ferozepur road) is useless in handling the matter.
Very first call I got from GM Ms. Ruhi who asked me to visit the place and get HSRP fixed, when I told her about my job, then she adviced me to send someone to get that fix as soon as possible. I told her I will see it in June. In June I called the showroom executive MR. Pankaj for the same matter and he said no other person can go there and I ( customer) have to go there. I said I will ask the head office for the solution and their reply was all mails would come to us and you have to go yourself. After that I got mail from GM asking me to get HSRP fix, then they will issue the RC.

How can I go to such a far place? and will company provide me with fuel, maintenance charges for my car? Why should I pay for their misguidance and carelessness?

From two n half year i m facing a irritating sound in my car at engine on ideal position and also a different sound at running position i complaint several time at osl maruti service center kolkata they repaired my car every time also from maruti head office technician came n inspect but the result is zero i m completly fed up with maruti . i think maruti product r very poor now a days.

I dropped my car at Surat service centre and I also have a coupon and when I was received the car at the evening whole car was under dust and not properly washed ..
Poor quality of service I received and not worthy.. whole of the staff did service in front of me as I attached the proofs for the same when I was scolded them...And executive name is Piyush

Sir/Madam,
I Mr.Pravin Ghadigaonkar purchase Celerio zxi Amt (0) on March 2017 from Thane Fort Point. I inform you that on first three months my car reverse camera working fine. After that camera not showing images. I complaint fort point . They send Nippon company person for checking and resolve. My car Facing same problem after some months. Again I call Nippon company person for complaint camera. I can not understand new car reverse camera not working properly from day first. Kindly look into the matter and reply me urgently. Now same problem are issues. Please call me urgently . My cell [protected].

Respect sir,
I'm have taken car from sai service
Car details:
Mh48ak7735
Alto vxi optional
Chassis number: 00998291

I had taken extended 2 year's warranty from sai service and recently i had given my car for service in the showroom
The person incharged at show room charged me for ac leakage he told me there is 260 grm gas in cylinder and it must be 400 there was no gas leakage in the car and they charged 1500 rs for it, and they didn't even inform before filling the gas, now they are forcing me and threatening me to first pay 1500 then after take away the car
If this is the way you treat your customer what type of service maruti is giving. Very bad services
And what type of people your hiring who are threatening customer for taking away our own car.
Giving this type of service to comman people who have already given money for extending the warranty and now they are taking extra money on warranty
Please check the details and i'm waiting for your positive reply
For your customer
Show room name:
Sai services dahanu 401602
All maruti show room center
Thanks & regards
Sagar dethe
Relationship manager
Mahindra angel boisar

I gave my accidental zen estillo car hr 51 ab 0741 for repair at jagmohan motors sonepat on 18.04.19. I was told by the workshop manager that it will be ready by 10.05.19 but still work is pending and workshop is insisting me to accept the car and pay for the unprofessional kind of work done by them. Painting work is so bad that it's doesn't match the colour with rest of car. Many parts are still missing which needs to be replaced. Fresh dents have been made by technicians which were not there earlier. I am attaching the photographs of the car showing the condition workshop is delivering. I request you to please look in to the matter and instruct the workshop to please do the needful and show some professional behaviour akin to ethos and work culture of a authorised maruti suzuki workshop and stop harassing maruti customers.
Regards
Major ajay mor
[protected]
[protected]

Front vertical pillar bend observed during first servicing, r. H. Side front vertical pillar bend, minor shocks due to low thikness & low material grade of perticullar part.

Car no. Mh 14 hk 6579,

Servicing operator not provided information during first investigation, defect observed whenever customer ask quation why frront cover plate observed near tyre front section.

Deal with mr prashant patil, (Gm service) co. No.[protected], [protected]@mycarmaruti.com, but solution not gate till.

Requat for part replacement/warranty claim.

Regards,
Vijay [protected]