Maruti Suzuki India Complaints & Reviews

Dear legal team,

Summarizing a recent incident with shivam autozone service centre.
I gave my car for servicing on 17th april, 2019 to shivam autozone, mumbai-kandivali branch.
There were three alcohol bottles in a plastic bag. Out of which two were opened by me (Partially consumed) and one was sealed (Worth rs 5, 750) in the car’s dickie. The adviser (Mr. Suhas jadhav) didn’t check and told us about the left items. Delivery of the car was received on 19th april, 2019 and the sealed bottle was missing.
As soon as i got to know about the missing bottle, i informed the staff and wrote the same in the feedback form for further investigation (Attached here).
I was then told by mr. Suhas jadhav that he will compensate the cost of lost item (Verbally). If the car owner has left personal belongings in the car, the people working or are associated with it is suppose to inform the owner and not rob the items. I did not get any call from service station saying that i have left personal belonging in the car and i need to collect it as soon as possible.
I have been loyal customer for over 1.5 years now with shivam autozone and this is the first time i have experienced a robbery. It’s very disappointing.
I also tried calling mr. Ajay (Suhas jadha’s senior) however, no reply from him too.
It’s been over 1 month since this issue is not sorted and thus, i am forced to write here and in public forums to solve the case and require a full refund of the item robbed.
I need an immediate settlement. You can reach me on [protected].

My scooter access was given for general maintenance, brake tightening and speedometer vibrations on 20/5/19. We have shown extended warranty but the refused. I paid charges and collected vehicle on21//5/19. We found scooter is not running smoothly, taken back to service center and they told mechanic is not available. Afterwords two times visited they are unable to take up. Finallyon friday evening handed over for the nextday work. On saturday they tried but could not solve problem. They changed air filter but problem persist. Then changed plug but problem is same. Finally carborater was checked and finally jet was changed, problem solved. After payment taken my scooter workig smoothly but 3lt. Of petrol missing. This is the way suzuki punished the customers. I lost ₹600because waranty is not extended. Carborator problem they changed plug and air filter which are working normally. Petrol was taken. Finally i visited 4 times to service centre for rectifiction.

Sent from my iphone

Dear sir
This is to bring to your kind attention that we have booked a basic model swift lxi car (Red colour) in the name of mrs. Beninda churchil on may 1, 2019 from srivatsa international private limited, nagercoil. The company dealers came to us and all the documentations and required signatures had been obtained from us. We have made the complete payment in may 6, 2019. Initially it was told that car will be delivered by may 10 then it was informed that they will deliver the car by may 12 and now its almost a month we booked and made the payment but still we haven't received our car. If we contact the dealers, they are extending the date by saying tomorrow or day after tomorrow. No proper information has been provided about the delivery of the car till now. I request yourself to take necessary action on the above matter..

Thank & regards,
Beninda
[protected]

Dear sir/mam,
This is yog raj sharma here from sarkaghat distt mandi (H. P), and i am also working on vendor end of msil.
I had purchased maruti swift vxi (O) in 2016
And last week faced a accident so for repair car given to tricity arena maruti zirakpur. Car given at 21.05.2019 and received at 27.05.2019.
In that time period they change engine cover, front bumper & some other inner parts.
I had faced a issue during this work as bumper material quality is very low as compared to bumper came with vehicle, paint done by tricity is 3rd class painting as engine cover paint is showing pits in inner side. Even though as per them your team it is gun spray paint so sometime this type may happen. But why this happen only with maruti, why not with others? At delivery time i had to wait approx 1.5hrs just because all that small small pending works. Now i want a justification can we improve quality of this material or this will remain as it is.
Also washing team is very low for this showroom. I had given feed back form with low rating many times to tricity autos but nothing being updated from day one to till. They are working just to sell their vehicle nothing else more than it.

Rating for maruti/tricity autos zirakpur

Delivery - 10/10,
Dealing of employee-10/10,
Paint work - 4/10,
Washing - 4/10,
Quality of material - 5/10.

Kindly update action plan on my query to me on my contact number [protected] that how will you help me now regarding this?
Will your provide that paint again / will u provide the original bumper which came with car?

Want update...

Regards
Yog raj sharma

Tele no. - [protected]/ [protected]
Hav rajendra singh (Indian army)
Vpo - bilaheri, th.- kotkasim
Dist.- alwar (Rajasthan - 301702)

30 may 2019

Dear sir,
Greetings for the day.

1. Reference is made of my previous complaint nos.[protected] dated 08 may 2019 and[protected] dated 23 may 2019 respectively.

2. I had booked a new car make - maruti suzuki type - wagon r vxi 1.2 ltr petrol at your authorized maruti suzuki dealer “fortune cars” kotkasim branch dist.- alwar, (Rajasthan) in the month of march 2019. The representative of agency mr. Manoj kumar ([protected]) assured me that vehicle is available and provided me the availability certificate.

3. Subsequently i had submitted a purchase order of rs. 4, 33, 392.00 issued from csd depot jaipur, rajasthan to mr. Manoj kumar on 08 may 2019. As per the current policy in vogue of hq gs branch, indian army the dealer is to provide the vehicle within 2-3 working days after receiving the purchase order. He assured me to deliver the vehicle very shortly, but till date he has not delivered me the same, even though he is not giving any specific date of delivery. He is not giving any positive or fruitful response. When i repeatedly request him to deliver the vehicle at the earliest, he said you are free to make any complaint at anywhere. He has also threatened that he will get my purchase order cancelled.

4. This kind o[censored]ndue delay is somewhere diminishing the high image of maruti suzuki pvt ltd.in view of the above, you are humbly requested to look into the matter judicially and instruct the concern agency to deliver the vehicle as soon as possible. Your kind co-operation in this regard will be highly solicited.


Regards

I faced a lot of problems & i spent a lot of money to repair my alto 800 ac. But for the last 6 months my ac is working for nearly 1 month after service.
The car run only 25000km, i done all periodic services from authorized center at popular kannur. I never used rough till to the date.
1 month before the car ac is repaired from the same service center. They told the ac gas is leaking via oring nothing wrong with ac. They charge total of rs 3500 for that work. The bill is attach

I already paid rs 3580/- charges again to popular kannur.

Yesterday the person told the previous work done was not for the actual complaint. He spoke to me as actual problem found out. But now also i am not confident as the actual problem found out.

While feedback call after 5 days i responded that i can say an after 1 month. Within 1 month the ac cooling gone as i expected. I don't know which is going to happen to the next month again.

Not good quality. Very poor quality tyre used maruti suzuki company. Only used 2850 km tyre. Tyre broke down. No satis fied rep company and tyre company. Also no reply your company manager and ragional maneger. I m said your very heartly to solve this problem. This is very bad experience from your maruti suzuki company. So don't use poor quality tyre in motor car.

My name is thanzeer and close to my house harippad.

Waiting for a lot of time and hopes i finally decided to take a new car
This post is for you to share with you the sad experiences that took place on that car.

I've also been tested on a live showroom and have been tested by many companies. (Tata tiago, grand i10, polo, etios liva) finally, i approached the mavaelikara branch of indus for taking a swift test drive for maruti.

On the 27.03.2019 test drive, "prabhul", who worked in the maruti indus mavelikkara branch, came to see my old car. They brought the swift diesel, an accident. I had brought the petrol vehicle. Even the power steering was brought in without work. But i took the test drive. They said they would come with a petrol vehicle in four to five days. The booking was not enough for anyone to ask me to cover this month's target. Then the new swift was booked by me. My car was given to them as a payment pane. True value's paper was given. I did not even have to drive the test drive even without a test drive. So they went.
After a few days gone by, the petrol vehicle asked for a test drive and said that it was not the car, and i asked him if he did not have a petrol vehicle for a big movement called the indus. I asked them whether they should take a drive and drive a test drive in my vehicle. Don't get a test drive and do not even know the comfort of the vehicle. I'm the one who booked the car. Then a week passed. I was just a few days. During a day at indus kayamkulam branch, test drive in the branch and there were in the "athira" of the staff could not give a test drive and treat me badly. So we go back and go to mavelikkara branch manager "robin" who called on the phone and told me that if i did not get a test drive today, i would do a booking cancellation. So now i have to go back to my home in kayamkulam. A costumer's dust and dirt test drive car. Then 15 days completed. Still that time finance not ready.
Vehicle finance booking documents already in indus mavelikara branch. Next problem is billing. First car booked in my name. Then cancelled. He said that his wife's name should be done. Mavelikara branch manager robin cut the phone and said all the discussions is ended. Finally got the car "on may 3". The car book in the month of march that's because i knew that the tax would increase in april. Aditional tax and the excess of rs 6, 000. There was all kinds of losses.
If you have a lot of contact with a customer or a showroom, there will be no patience or excitement.
I did not hear my friends all the time saying booking cancellation.
Anyway, let no one have very very bad experience.
I will not refer to any of the mavelikkara branches anyone who asks me to know me. Let's say the feeback is very poor.

So take the action please...

Yours sincerely

Thanzeer

Sir, i am the owner of maruti swift zxi model vehicle with regd no od 02 v 1233. I have done mcp having invoice no mcpe1800061 and enrollment no amc[protected] on 8/5/18 at jyote motors. Accordingly, i should get free labour charges on servicing of the vehicle. On 18.5.19, on paid annual service of my vehicle at sky automobiles, they have charged me labour charges of rs 1560.00, though they are aware of the mcp. They compelled me to pay the labour charges in a humiliated condition.

Hi, this is bhanu, have a lots of problem regarding my scooty service i have got small problem that my bike sppedometer is not working so i have gave it to my nearest suzuki service ecil they are not at all solving my problem i have given them three to four times again with same issue they are not able to solve, i am not at all satisfied with their work.

Thank yew...

Hi,

This is in reference to complain i'd no[protected] registered with maruti suzuki-arena regarding non receipt of rc even after lapse of more than 5months from the date of booking my car by paying the entire amount.
Here i would like to mention that i had purchased my car "maruti suzuki vitara brezza, zdi +" from maruti suzuki arena authorised dealer "swg - car world, faridpur gt road, durgapur, west bengal" on 28 th dec 2018 by paying the entire amount on 27 th dec 2018. Mr. Soumen roy was the sales executive. I had also opted for registration of my car through the dealer by paying a hefty amount. There are n no of troubles that i had to breeze through this dealer.
1) firstly without my consent mr. Soumen roy had asked the accessories dept, at maruti suzuki swg car world, durgapur, west bengal to fit all company access (Though they are optional). To my surprise when i asked mr. Roy how could you fit all the accessories without my consent. Then the person looking after accessories told me since all the accessories are fitted using some kind of adhesive, so if i remove the accessories it will damage my car. So even though i didn't want the accessories i had to purchase them by paying a hefty amount. This was totally a misselling from the sales executive.

2) secondly even though i had opted for registration through the dealer, even after showing my car to the rto (Purulia, wb) it took almost 1month for the no to get generated. And here comes the biggest shock, when i found the vehicle no through mparivahan and digilocker app, in my registration it is being shown as "rajashree mahato" instead of rajarshee mahato. Although i had provided copy of aadhar and pan card while i had purchased my car. My question is how can employees be so reluctant that they will key in wrong information even though i had submitted copy. We're they sleeping or not literate enough to read the same???

Now after 5 months still i am yet to receive my rc with correct name as a result i can't move out my vehicle. As a normal customer why i have to face this kind of trouble and harrassment???

I have already registered a complain but no solution provided yet. Moreover durgapur customer assistant people didn't even want to provide the email i'd of complaints team.

Kindly take appropriate steps against the dealer maruti suzuki, arena (Swg car world, durgapur) so that i can be provided immediate resolution.

My 2013 dzire zxi has got serviced and battery was replaced at authorised service center, however my speedometer, mileage calculator stopped working and car has started massive shocks while on slow speed at 2nd gear. Today i came to know that my ecm is faulty. No one is taking any responsibility in service center. Not sure how ecm is faulty after battery change. It seems maruti is using low grade stuff on their parts even though u spend or take highest models

My car no is mh14 fx 8088 alto k10 cng (O) was purchased on dec 2016 with an extended warranty of 4years/80000 km. The current age of the car is 2yrs 6 months and meter reading is 61000 km. As per the norms of the company i have serviced my all mandatory service at the service station. My engine block got cracked and coolant flowed out of the engine. After i took my car to the service station by applying m-seal on it. They refused to give me the warranty for the engine saying that i had applied m-seal on it which doesn't come under there conditions. If i would have not applied the m-seal then, the engine could have blocked and could have lead to the major disaster of the engine. The engine has got rusted due to which block got cracked and a hole happened onto the block. This is basically a manufacturing defect, company should take its responsibility and should give me replacement of engine block.

I have purchased access 125 scooter from simran wheels panvel i have paid all the installments in scheduled time. It was registered on my late wife name mrs. Sandhya suhas kupekar. Registration no. Is mh-46 u-3922. As my wife is expired on 29.6.2017 i want to transfer this vehicle on my name as legal heir. Hence i need noc from in specific format. Pl help. Suhas kupekar

Matuti Nexa Sanei Motors Pvt Ltd, kolkata, Science City Showroom - Maruti Baleni Delta Petrol was booked on 6/8.4.19 with 3 -4 weeks delovery. Full onroad payment was made during pre registration visit on 29.5.19 but I am yet get delivery of my car.
This is the status of of today 19.5.19. if this is the delivery situation then why people will go to buy Maruti for such a long waiting . My money has blocked for 20 days and unable to move out.
Aloke Pal
[protected]
[protected]@gmail.com

.First of all, staff is very rude. They treat you as they are doing any favour to you.
.No matter your servicing is paid or unpaid, they will always treat you in same way.
. For every problem they have only one solution, please get that part replaced.
. No matter, your turn is 1st or last, you will get your bike done after 1:00 pm. So you have to wait there till 1:00pm atleast.
.I would rate them negative point. I don't understand, how such a GREAT COMPany can give service authorization to such a ### people.

I have purchased alto 800 car in true value since 6 month ago. But the shoroom did not give me n. O. C. Certy of the loan of the car. So i cant transfer car to mine. The car i have bought from the showroom is from true value. I also didnt get bill from the showroom. If i cant get n. O. C. Of the loan, i cant transfer it to mine.
The car has a loan of hdfc bank.

I own a 2015 model, 2016 january delivered ciaz zxi.
Chassis no: ma3exmg1s00154186ef, engine no: k14bn7093709

I have been facing a steering auto centering issue since the car clocked 10000 kms. The steering does not align to center during turnings nor even at the slight offset movement. I have visited many maruti service centers regarding the matter and none of them could solve the issue, none of them seem to find an issue in my trouble.
My last service was done at popular maruti service center and as usual, i addressed them the same issue. These people actually took my concern seriously and went to the extent of checking the same trouble with other ciaz cars at their service centers and found the issue to be common to most of the ciaz cars. The steering does not auto center properly like how it used to do in a swift or alto or any other maruti car.

I humbly request you to look into the matter and do the needful at the earliest. My car is under extended warranty till dec 2019, this issue has been persisting for more than 2 years and it is a huge pain to my arm in long drives and i'm on the verge of selling the car just because of this issue

Thanking you,
Kiran chembilath
[protected]

3 month back on date 26 jan 2019 i have booked my car and dealer told me that they will give you delivery on april first week 2019 only. But till date i haven't received my car and they are not giving me proper response.. If they are not going to give me the car before end of this 31st may 2019i am going to cancel my booking and going to purchase other brand products. I have booked 2nd top varient model in new ertiga... Zxi, i request to give ans. On my reply and solve my problem as soon as possible.

Sir my car no is dl2cau 3497 swift dezire vdi i repair and body work and service in maruti auto magic and nexa service sector 8 dwarka on 18 april 2019 i sugest work to executive i also suggest the executive that my car is only not for repair some part is change like frunt light and bumper and frunt jalli and side finder and door repair but no good service and no rubbing and polishing and no proper cleaning in my car and he hi say me car is return with i 7 to 8 days but he is given me car on 6th may i also use taxi services and executives is not response to my call i also feed back regarding work but no company employee given feed back no response properly after that 6 may given my car but not given my document till date please help me my rc and insurance policy return to me thank