Maruti Suzuki India Complaints & Reviews

Hello.. My self bharat. My car got accident while i am driving due to steering jam issue of baleno - 2016 model. Due to this my self & my family members got injured heavily. Complete car got toppled & damaged. Now insurance company is only paying half of the idb value & not ready to repair the vehicle. They ask me to pay extra 3 lakhs for repair or else suggesting to scrap the vehicle. I need justice due to unsafe operation performance i got lost everything. Kindly help me to get ready of the vehicle with the insurance amount.

Dear sir/madam.
After too many follow up and escalation ms. Maruti have not come forward to resolve my issue. Trusting maruti i purchased maruti dzire but now i feel am left alone. Due this issue am unable to use my vehicle which till keep me more worrying.
I hope at least now maruti would intervene and solve my issues amicably.
Please help to resolve my issue amicably.
Regards
K. Parameswaran
[protected]

This is suraj suryawanshi i dropped my vehicle having reg. No. Mh14 hj 1009 (S-cross)

In your workshop (Wonder car pvt. Ltd. Pimpari) on 26th april 2019 in order to fix my previous vehicle problems such as following: -

1. Dashboard was having right and left side noise.

2. Vehicle debilitated to drive at low speed like 20 to 30 kmph on plain road.

While trial, i soon discovered that the problem that was supposed to have been fixed still persisted. I spoke to mr. Varun manchanda (Tsm-nexa) at the time of joint trial. He assured me that he will provide all the report in detail regarding my vehicle's concerns. I am disappointed with the service, it was fully miserable experience for me.

1. The amount of inconvenience caused (Wasting of my fuel) because the loaner car which should be provided has been not provided.

2. The car is not delivered in the clearly fixed condition.

3. The fuel tank was half before the service but it got wasted at the time of trial and your team didn't show the courtesy to consummate it without information of mine.

Your team didn't resolve my vehicle concerns but caused me economical inconvenience and mentally irritation by calling me for test drive on regular basis but still my vehicle is not in clearly fixed condition and it is totally unexpected for me.

I am hoping that you will resolve my vehicle's problem and i will get my vehicle fixed as soon as.

Regards,

Suraj suryawanshi

[protected]

Hii im ritik as company had called me to apply in their company to do the job they said that starting salary wil be 17500 and she said there company name is maruti suzuki and then they said that you have to deposit 2050 rs for security and for your dress to do work in company..then i have sended it by bank transfer..then after 2 days i have declined to do job in their company and now when i call they had blocked my 3-4 numbers and when she pick up my call she says i will not refund your money...you do what will you do..but i want my money now ! Please help me out plz plz help me
Her mobile number is [protected]
My mobile no. Is [protected]
And email id is - [protected]@gmail.com

*on saturday they had given me 1000 rs through paytm..and they said that rest of the amount will be transfer on monday but still i have not received money...plz kindly look into in this matter..it's request to you*
Thank youu

I have purchased maruti dzire car on 6th march 2019 through car india pvt ltd, chennai. I later found that there is a clear mark of different colour near the petrol tank area of the car – the change of colour suggests that car could have been damaged in that portion, later fixed and repainted. I have been going through mental agony since then.
I have first represented this case to the dealer on 18th march, and also to maruti customer service through a phone call to[protected]. On the same day. I have been representing to the dealer since then and no acceptable solution yet. My email to maruti at email address [protected]@maruti.co.in on 18th march was responded asking for address of the dealer which i did
I finally reached maruti through their online service maruti portal in the complaint url on 24th april. I was called by a representative and he facilitated a conference call with the dealer but that did not yield any solution. The last call was with mrs srija on 25th april around 3.45 pm asking if my problem was solved. My problem has not been resolved yet. This is very gruelling and painful – this is my first own car and am really disappointed and pained by the experience, i am feeling like holding a second hand car though i had paid for a new car – i request maruti to compensate for the damage caused, horrible experience and mental agony by replacement for car. I believe no other solution will give me peace and repose faith on maruti.
K. Parameswaran
[protected]

I purchased a new car maruti k10 model dec 2018 from suri automobiles vide invoice no 6001/1819/n1943 dated[protected], above bill stands for rs.3, 68, 364 including insurance, extended warranty, fastag & auto card including 29% gst chrages.in the above they have taken a sum of rs 4.17.000/. Kindly do inquire and if overcharged, pl. Refund my money.

Purchase ertiga on 7 th april 2019 from the date of purchase ac is not working. After continuous complaints to ktl dealer and maruti suzuki no problem has been solved. It seems u have not any concern about customer. U only no to sale car after sale service is very very poor. Same on u maruti u are not able to solve ac problem since one month after so any reminder. I have wasted my time and lot of money in full issue.

Hi team,
My name is nikunj rohit panchal, had booked maruti ertiga smart hybrid zxi+ metallic auburn red color on 01-march-2019, booking order no :- [protected] with sai service private ltd - virar west branch.
Concern :-
As i had book the car for my special occasion of marriage, and requested dealer to provide the vehicle before 22nd april 2019, but after taking so many fall up i come to know that maruti's cars for specially only red color delaying more than 3 months, which is quite not understandable. While mine one of the friend received the delivery of a car within month?
I am requesting you to at least allot the vehicle detail to dealer as dealer still don't have delivery confirmation date, usually i have not heard such cases with maruti but i am really unhappy with dealers response.

Please do the needful and reply as soon as possible.

Thanks & regards.
Nikunj rohit panchal.
[protected]
This was mailed to maruti on [protected]@maruti.com on 17th april but neither maruti person contacted me nor replied back on my email.
Customer centric is missing? Multinational brand not suits this kind of late behaviours hope maruti head is recieving the complaints and he can do the best for all customer.

Showroom's executive did not deliver my car in the waiting period which he himself gave me... And he is making execuses as well and trying to make customers fool.. He promised me to give me my new car in 2 months but now it is almost 3 months, bt i didn't get my car. Showroom's at small places like ratlam are paying attention on their customers.. They only know to give execuses and now the executive is telling me that i will have to wait for three months to get my car. Is this some kind of joke or what??

Hi,
We are a family of 40 members we have great faith and always opt of ms but this time my new ms dzire car engine got seized. The car has seriously run very less path and i am very unhappy regarding this. Please consider this message and mail or contact me asap, i am going to bring this matter at the highest of level. The car dealer guys response too is very bad. Please do consider.

Saurabh. [protected]@gmail.com
[protected]

It's hardly one month since we purchased this car. Post sales service is really bad. They are not sorting things that they earlier promised. They said we will get ur insurances transfer done. Now they are not even responding. And now the insurance company is saying the insurance is not transferable. This is pure fraud and cheating.
Even the engine is having issues, as the car does not have proper pick up power, and the mileage is also less.

This is with reference to your booking of maruti suzuki wagon-r zxi ags 1.2 l
Colour pool side blue dated[protected] with pathankot vehicleades pvt. Ltd.
So far the vehicle is not delivered, it's been more than 3 months, the waiting period has lapsed, having inconvenience in commuting.
What action should i take,
Should i go for consumers forum for justice?

Dear sir,
i have booked new wagon r zxi grey version as on 3/3/2019 and also paid the booking amount rs.11000 to MANRAJ MOTORS, JALGAON, MAHARASTRA.
Two and half months has been gone but not get the vehicle.
I have already done all the procedure, my bank finance process is also completed but not getting the proper response from u r dealer.so pls look out the matter and make available the zxi version as soon as possible...

Hii im ritik as company had called me to apply in their company to do the job they said that starting salary wil be 17500 and she said there company name is maruti suzuki and then they said that you have to deposit 2050 rs for security and for your dress to do work in company..then i have sended it by bank transfer..then after 2 days i have declined to do job in their company and now when i call they had blocked my 3-4 numbers and when she pick up my call she says i will not refund your money...you do what will you do..but i want my money now ! Please help me out plz plz help me
Plz contact me on [protected]
Email id - [protected]@gmail.com

There was no sitting arrangement at Bettiah (west champaran Bihar service centre).
There was no water for drinking available.
No proper washing of the vehicle was done.
The tyre pressure wasn't checked properly.
As it was my first time free servicing they didn't paid adequate attention to my vehicle.
There was total neglect and mismanagement.
I had to keep my car documents back in the car because they didn't care enough.
My experience at the service centre was horrible.

Due to major brake problem in my swift dezire i visited shubh maruti work shop at anuppur mp. Work shop manager not solved brake problem. Even falsily trying to convince me to short out my car problem. This leads to mental and financial loss as brake not repaired if any major accident took place who will own responsibility. It is requested to solve my problem...

Hi team
Really pathetic services you guys are proving to your customer.

Dated on 21.4.2019, i called for a normal checkup for services, maruti rohan motors noida sector 1, they sent me driver for vehicle pickup (Driver sonu kumar mo. [protected],), thats was only a normal cleaning and servicing of vehicle. Afterwards mr sonu dropped the vehicle in my home nearly around 4 pm same day that time i was in home.
Now you can see what the # happen i checked my vehicle next day, a long dent was there in drivers door + back side door was also got damaged and in rear bumper one screwed was fitted plus wheel cover was missing.

Next day story
I called to your service delivery manager and even driver mr. Sonu they both are continuously disconnecting my calls now that shows your company's quality. Being a client i never ever recommend you guys what the # you are doing yaar...

I don't have a extra time to visit your showroom again n again for this. Kindly go through all the pictures and this one is only a general request to take a necessary steps asap. Otherwise i will legally put a notice for that.

Warm regards
Sunil singh
[protected]

Dear msil team

This is inform you that we have check the car at tcs faridabad regarding the engine noise but job satisfaction not properly because after the check up car engine noise resolve but car clutch and race combination not properly in first gear not pick the race automatically and one more issue car horn some time automatically stop. So please resolve the issue as soon as possible and invoice of last visit attached

Regards

I have purchased a swift zxi from the dealer starburst motors pvt ltd, kolkata, west bengal. The booking was on the name of adwitiya roy, my wife. We took the delivery of the car on 23/04/19.
The experience of taking a new car was pathetic from the dealer point. The car delivered to us was not properly cleaned from outside body, the mud and dust was full covered. And in the interior part the car was sand dumped under all the foot mattress provided to us. The key that was handed to us was wrapped by a paper and plastic material and written on it was the chassis number. So i told the conserned person miss piyali ray (Con no [protected]) that is this the key of the new car i am buying and is this the condition of the car maruti suzuki will be giving me in time of delivery. Then i asked that why i will take this dirty car that is not cleaned, i am supposed to get a clean car in time of delivery.
Then she managed a cleaning which took me an hour of waiting and we got the delivery of the car. Then we again noticed that the interior of the car was not again cleaned as sand particles was shattered all over the car.
And moreover no one was present to check the cleaning.

And the second experience i faced was no one has explained me the features of the car after several times of request done to the dealer.
What we faced when returning to our home after getting the delivery.
1) we cannot open the boot.
2) we couldn't turn on the blower of the car.
3) manually we couldn't reduce the temperature the car.
4) we couldn't play music via bluetooth.
And several other features.
And my question is when we buy a refrigerator from any brand they provide us a demo, and are we not supported to get the features explained of my new car?? Is this the number one brand of car manufacturer in india (Maruti suzuki).
So please return my money back and i will return the car, and i am willing to shift to other brand in the market. Atleast they will give a proper explanation of the features of the new car.
Really i am very much disappointed from maruti suzuki, and starbust motors pvt ltd they really do not care about the problem i am facing today.
Please grant my request if possible to return my money back.
Sougata das
Contact. No [protected]

Request to intervene_delayed car delivery_sob18003441/sob18003644

Booking details:

Model - wagonr zxi 1.2 ags

Date of booking - 04 march 2019

Booking no - sob18003441/sob18003644

Dealer name - prem motors pvt. Ltd, sec. 15, gurgaon, haryana, india.

Dear team

May i request your kind intervention to help and expedite the delivery of car booked as per above details. (Booking order enclosed).

Inspite of several followups dealer has failed to deliver the car as per committed period of 4-6 weeks. Nor they have any clarity on delivery status on date.

I have been chasing maruti suzuki india ltd. Customer care and responsible territory sales manager (Mr. Anshal rawal) and regional manager (Mr. Vivek mathur) also, in numerous mails. However, maruti suzuki sales people seems insensitive to customers emails, and has no courtesy to alteast acknowledge the receipt of mails of customers and to clarify their queries.

May i request you to please look into the matter and confirm as how more long it takes for maruti to deliver a car, for which the waiting period at the time of booking was 4-6 weeks, which has crossed (Currently 8 weeks over) and the commitment of delivery seems no value to them.

I had secured a car loan from icici bank with interest rate of 9.35% for which the dusbursal period of 45 days has lapsed on 15th april 2019, as per bank the file has to be relogged in and the revised interest rate of 9.70% would be applicable from 15th april 2019 onwards. My simple question is who is going to bear the loss of paying extra interest on delayed delivered car when the commitment is dishonoured from maruti side.

Hope to hear soon from your side.

Kamlesh kumar sharma

Mob. No. [protected]

Gurgaon, haryana, india.