Maruti Suzuki India Complaints & Reviews

Hi Manager,

This is the first ever worst model two wheeler I have seen or used till now. In 1 year I have made 7 service for different problems and now at last the total engine is in fault ... the service mechanic doesn’t do great job ... each and every time I have explain the problem with the bike as if I’m calling for the first time and it is been more than 10 days I was not advised on the spares whether it is vaila me or not. Really hate your service or service men ... the same comment I’m going to update in Facebook and Twitter with the image of the bike... thanks a lot for a worthless product and service.

I purchsed dezire zdi from goa sai service, at the time of delivery i found that car having red patches over body parts, that time delaer told they will resolve all problem and they delivered car, now from 8 moths im approaching dealer and complaint 10 times to maruti but stil there is no solution from last 8 months, i visited many showroom according to there suggetion and they wated my time and money

Dear manager,
Myself mr harikrishnan ca, a customer of gixxer sf. I am facing a big problem from the 1st day of the purchase of my bike (Suzuki gixxer sf). Bike engine is getting off, all of a sudden while riding. I have reported the same complaint to the the service center during the first service itself. Yesterday, when i have given my bike for service, they are telling that the carburetor of my bike is not working properly and that might be reason for the engine getting off while riding. They are telling now that the carburetor need to be changed. I have run my bike for less than 2000 kms. Is the suzuki bikes made of very low cost and non durable materials?

*i have purchased my bike on 31-3-17 from ganesh auto solutions india pvt ltd, tc 2/1174, 2/1175, muringapalam, pattom po, trivandrum.
* i have given my bike for service in the muringapalam, pattom service centre itself.
*registered no-kl01 cb 2398.
*all of a sudden if the bike's engine stops and if i met with an accident then who will take the responsibility?

How ever in all the service process, i was wasting my time. Please look into this issue &
If i am not getting proper and permanent solution then i will surely take legal action on it. I have no other option. I need justice.

Sir,
Enclosed please find here with the copy of the order booking /commitment check list dated 17/11/2018 issued by your authorized dealer, osl motorcorp pvt. Ltd. (Cin: u34101wb2012ptc185800) and the copy of certificate –cum –policy schedule, issued by national insurance company.
In the order booking /commitment check list the premia for insurance clamed is rs.33, 997/- (Thirty three thousand nine hundred ninety seven) but in the certificate cum policy schedule the actual amount on account of premia for insurance paid as rs.23, 626/- (Twenty three thousand six hundred twenty six) resulting over payment realized is rs.10, 371 (Ten thousand three hundred seventy one) which has not been refunded to me by your above named authorized dealer.
Please look in to the matter and take necessary action with in15 (Fifteen) days of receipt of this letter.
With thanks.

Yours faithfully
Encl: as stated above
(Dr. Subrata pal)

I purchased suzuki access 125 on 18/10/2018 after several discussions on price with spare parts fixing & insurance hike. I had a very unpleasant experience pre & post purchase as mentioned below.

1) on payment day after final price confirmation (75000/- (Corporate), dealer has increased price to 80000/-, stating his ignorance of proper insurance hike price. After several negotiations with manager, price has been set to 76000/- with all spare parts fixing,
2) on offer, dealer was supposed to fill complete petrol tank after purchase. But due to insurance price negotiations, they only filled 1ltr petrol for transportation.
3) insurance copy was supposed to be provided by dealer upon completion of policy. Instead, i supposed to go the showroom to claim the same and get it.
4) biggest tragedy, after few months of waiting, for vehicle registration, i reached show room on 24//12/2018 to get the documents as i dont get proper response over phone. I was been awaited for few minutes and told, registration process has not been started and will be provided registration in 10 days.
However showroom team also does not know the rto temperory registration upon which we can transit.
Kindly take necessary strict action for my loss.

On 25 dec 7.25 pm my family members went to buy a car for cash with exchange car in abt rspuram showroon what a response in that showroom waste sir i think they r not decide to sale a car they r having car. Now we decide to buy i10 good response from hyundai showroom with best exchange my old car i gave my complain about abt showroom waste of time they r playing with customers

I have purchased used 2009 model swift car bearing reg. No wb24 k 5721 of engine no. D13a1302547 of chasis no. Ma3fkebis00479983.
Pls send the duplicate invoice copy to my mail.

My e mail adress : [protected]@gmail.com.

My postal adress is
Sk karimulla basha,
Flat no.402, sai homes appartment,
Police colony, podalakur road,
Nellore, pin : 524004, andhra pradesh,

Mob: [protected]

Dear @ maruti suzuki

This is with regards to the paint job done on my 2 cars at chowgule dearlership, karaswada, mapusa, goa.1st being alto k10 and 2nd new dzire. Both my cars had got damaged due to an accident which led the garage to fall on the 2 cars parked inside on 20 september 2018. I was told that the dzire would be delivered in 20 days, and alto in 25 days. I was called to take delivery of dzire on dussera day i. E. On 19 october 2018, but to my surprise the car was in a mess and was not ready to be delivered. I was again called to take the delivery of dzire a week later. I had told the service advisor that i can't come during the week days as i also work for a bank and can't take half days every now and then but still after a week when i took the delivery of the car, i noticed that paint job was not done properly. There were bubbles and paint defects on all the panels where painting was done, also my music system screen had major cracks which was not because of the accident because the damage was only on the outer body, mainly on the roof top, windshield, side pillars, bumper and head light. This was brought to the notice of service advisor at the time of taking delivery. There were major mismatch of color in the paint. Also the car had vibrations in suspension and inside the car in dashboard and door panels. I had similar issues with the alto as well. The central and remote locking was not working, paint had bubbles engine had a weird loud noise, tyre vobbling and many issues. I was told that the body shop manager would call me in 4 days and fix the problem, but i did not receive any calls from anyone. I was fed up and tired of the service and visiting the dealership and calling them for this several times and upon getting no response, i then raised 2 complaints to maruti over call centre with complaint reference no [protected] and [protected]. (Details of the complaint will be available in your records) the moment i registered the complaints i started getting calls from maruti authorities and after explaining my problems to mr. Puneet, he assured me that the problems would be fixed at the earliest. Both my cars were taken back to body shop. After this i received my cars but the bubbles were still there on dzire, paint mismatch was not rectified and vibration was also not rectified. Alto's central locking was working in reverse. I. E when locked the car used to get unlocked. And auto lock feature was also working in reverse. I. E. When the key removed, car would get locked instead of getting unlocked. The advisor who came to give the delivery had no answer and i refused to take the car, and again i was assured that the problems would be rectified. Where as in case of dzire, i was told that a paint expert would come and fix the problem. Finally i received my dzire on 30 november 2018 but the bubbles are still present on all the areas where painting is done. I was really fed up. The advisor told me that these were dust particles which were unavoidable. He then assured me that any problem with regards to the paint would be rectified free of cost in future. I also noticed some dots (Kind of chemical spots) on the bumper and bonnet. When i showed this to the advisor he said it is nothing and started scratching the spots with his nails (Proof available in cctv footage). I told him it will leave permanent scratches. He then took the car to the nearest workshop and the spots were not visible. There was clear coat on the affected area. I told the advisor that it is a temporary arrangements he had made to hide the spots and it would again come up after few washings. I then asked the advisor to confirm all this on mail so that i don't have to suffer in future, and the reply i received is in the trail mail.
As expected the spots along with scratches are visible on the bonnet and number, and also there is a clear mismatch of paint i. E. The painted area has become darker as compared to the original paint and it is clearly noticable. There are many small issues like the seat is not fixed properly and it gives an irritating noise. I then called up mr. Puneet on 15 dec 2018 and informed him about the problem and also informed the body shop manager about the same but till date there has been no communication.

Now i have a few questions to maruti suzuki as a customer.

1) the car was first given on 20/ september/2018, and we are on the 24th of december, and the company is still not been able to provide a solution to these problems?
2) in the trail mail the dealer is stating that the warranty as per maruti standards is only 6 months, but is having bubbles and dust particles on the paint a maruti standards..?
3) why should a customer suffer because of a dealers incapability.
4) i could have got the same work done with a local workshop for much much less cost. When i had first asked the manager if the work would be like a original paint, and he said yes.

5) i have paid hefty bills as per maruti standards then why the work is not done as per maruti standards..?

6) does it take 3 months to do a simple paint job..?
Who will compensate the harrassemnt and mental torture i have gone through these 3 months.
4) i paid all amount in cash and did not claim insurance even, i have been cheated for the amount i have paid for repair.
I have paid nearly 8 lakhs from my hard earned money to buy the car. And it is not just a machine for me, i have sentiments and emotions attached with it. I repent my decision of buying a maruti car and this is my last deal with maruti.
Its high time the company realizes that there are other options available in the market and the customer is not to be taken for granted.
I have all the proofs of harassment and poor service given to me by the dealership. For me it is maruti suzuki to whom i handed over my car with an expectation that i will get my car as it was when i had taken out of the showroom last year.

This in not expected from a company like maruti suzuki, even a person who is not experienced in painting will do a better job than this. I have had enough patience and i have been taken for a ride everytime.

If the dealership cannot do a perfect job and justifies it's unprofessional work by confirming on the mail, and on top that says the warranty is valid only for 6 months for the worst qaulity of job done, then i am not left with any option other than flashing their mails on social media and seeking help from consumer court.

Regards

Ameet shet
#[protected]

Sir,

I am unfortunate to be your customer for the last 10 years. I cannot have gone through more stress, trauma & heartache than what rns motors arakere gate, bangalore - 560076 has given to me for both my vehicles as per the subject line.

They have not fixed my vehicles for the last 6 months and every complaint that i make goes in vain. With every complain, they take my vehicle for 2 days and a new problem arises. All that i see is that my vehicle gets washed and is sent back with the same problem or more.

I belong to a very middle class family and cannot afford to spend so much to dis-satisfaction. I am in the stage of giving up with maruti and sell both the cars to buy a better vehicle to get appropriate service in spite of rns motors trying to do r&d with my vehicle.

I, at least expect a call from you else will be forced to take a step forward to blog it on various social networks. My company has 225000 employees and i have 12000 linkedin, 2500 facebook friends who would definitely multiply my blog.

I can explain my horrible and hopeless experience to anyone who can call me for further details.

Thanking you,

Yours sincerely,
Kumar ankit
Sr. Manager - concentrix
Mob: [protected]

Received a mail that includes job offer by maruti suzuki they need fresher/experience person for maruti suzuki manufacturing plant,
Dear candidate your interview has been fix date 05/11/2018 to 12/12/2018
From shahdara metro station gate no.1
Shahdara delhi, 110032 take eductional certificates, i'd, proof & 4 pp side photo,
Time - 11:00 am to 3 pm
Take resume also, with mail printout reference by naveen sir
Meet mr. Vishal sir
Reference i'd jbml/hrl0021/tr1 any information call or message.
They also demand of security deposit (2050/-) for tablet which issue in their plant.
Please let me know it is true or some kind of fraud??
Thanks
Cv

I own private dzire tours, however still it is restricted at max speed of 80km/h. Please help me remap the ecu code so that i can use my car properly. I have paid ~7lakh for this and driving it at half of the capacity is really disappointing. The law to restrict speed is for commercial vehicles and not private. Team maruti i really need your help

Dl5cp 9169
Swift dzire tours

Hi i booked celerio amt 13 days back on 10th dec-18 with some year end offer and dealer told me that i will give you delivery in a week time., so please book so that we can hold the car for you. When i opted blue colour during booking they were quite reluctant and started pitching silver, white n grey and said dont take blue its nonmoving colour. But they agreed ok no problem we will arrange n will give within a week. I arranged loan n disbursed amount & informed to dealer n response was like why u made disbursement, i cant tell u when it can deliver since its blue clolour, plz chnge the colour, when they got i am rigid with my colour they said ok we wil give by 30th dec which i am sure just a lie.. If they are not going to give me the car in the old price incase they deliver in 2019 n i pay my emi without getting car, i am going to cancel my booking and going legal... I request to solve my problem and revert on priority.

I cancel my wagnor lxi tpermit car booked at speed wheels thane
Cancellation reason (Loan problem and ola uber letter not accept by speed wheels showroom)
They not refund my full money as employee of showroom madam sadhna promised me at the time of booking that i will get full 5000 refund now they are giving 3000 but i not accept that. Plz solve my problem as i will get my full 5000 refund.

I purchased a car last year decemnber from maruti true value
Dealership name - premier carworld pvt ltd ~ 92f, bt road, kolkata-700058 kolkata west bengal

And it's been a year since then and till now they haven't transferred the registration details to my name. I have followed up with them for more than 100 times, i literally call them on a daily basis, but they don't respond to my calls properly. I paid 15k for the name transfer during the purchase of the car and still now i haven't received anything from them. I am being harassed by them and every time they respond to my calls they just make up some stupid excuses. Their attitude and behavior is utterly unprofessional and i need some help dealing with them.

Let me know if you need to upload any further details like purchase bill, delivery note or my car number.

At this point i really don't know what to do. I even tried to email maruti true value and raise a complaint but they haven't taken any action.
So please advice.

I have purchased a new car through CSD Kochi. But initial responsibility to provide a service book to me is not provided till date. You are requested to kindly provide service book of Maruti Suzuki Swift Car full option 2018, that was delivered on 22 August 2018 at Maruti outlet at Indus Motors Vadakara, Kozhikode, Kerala State. Your kind cooperation in this regard will be highly appreciated.

I, satnam singh resident of 21116/1, street no-7, prem nagar, delhi. On 13/12/2018 i went to maruti sales and service (Delhi) regarding the unusal noise coming from mechanical parts. They return me the car on 15/12/2018 with no service and even mentioned that there was no issue with this car.
Whereas the noises are still coming.
Here i m providing the further details
Invoice no - 001/bc/18021174
Sa name - satender prasad
Service type - running repair
Job card no - jc18042653
Id - [protected]

I booked Baleno Alpha petrol model at ocean Motors and Mr Akash Bali booked my car with amount of Rs 10000 assuring me I can cancel it anytime and get refund my total amount letter I decided to buy my car from Patel Motors and submitted Rs 21000 as booking amount I visited Patel moters today 19 dec 18 between 1030 to 1200 to get my delivery but Patel Motors denied because Ocean Motors creating issues with them Mr Akash did not told me about any such policies that I can not buy from another dealer while I have booking with them. I didnt got my car delivered on my desided time and have to returned empty handed from showroom after sitting there 2 hours even after talking to TSM Mr Rohit Krishnani. due to this fuss I suffered a lot I want to know for Maruti their customers are more important or their dealers I want Maruti to take action against Mr Akash Bali else I will register complaint in consumer forum

Had purchased a car from Maruti true value in 2005 from INA..loan taken on behalf of Maruti from Maruti countrywide automobile financial services. Pvt ltd...the loan cleared bt I never received an NOC & now require form 35 to say the loan has been cleared as the car has been sold to another person.no one in maruti knows from where can I obtain form 35?

Eeco ambulance was booked on 27/06/2018 by chaudhary hospital kurali district mohali (Punjab) by paying rs 11000/=with assurance of delivery with in 3-4 weeks with cm autosalres pvt. Ltd roopnagar but its pity that after so many reminders it has not been delivered till 17/12/2018. Consent for improved new version of ambulance was given which was of no use. Kindly look into the matter and make the ambulance available at the earliest.

Email id [protected]@gmail.com

I have given my vagon r for service on 10.12.2018 and asked them to do general check up and oil change only. As there was no issue in my car but they provided me a free service coupon so to avail that only i had put my car for just check up and oil change..
Later they asked me to pay inr 7500 so i asked them the reason and they told me that cleaning of ejector and etc.. To enhance the pick up and average of car... I denied the same by saying them there is no issues in my car and i put just for general service to avail your free service coupon.
Later they returned my car on 12.12.2018 after two days and sent the bill of inr 3500.. As replaced the oil and brake discs.. Note: the problem of vibration during brake i registered during last paid service and they replaced the brake liners but the problem was not resolved so this time i said them to resolve the same and so this time they asked to replace brake discs..in sort i paid two times the labour charges for same problem...
Anyways while they returned the car i found heavy knocking from engine while checked in petrol but they said it's ok and there is no problem..
Next day i went office 20 kilometers from city and while started car i found it was taking too much time to start.. Almost 7 to 8 cell... Which never occurred before...
And while return at 6-30pm i found the head light off... With too much panic i reached directly to service centre (Using the fuel 10 kilometers in petrol and rest in gas) and they corrected that problem...
On 15.12.2018 they asked me about their service review and i said it was worst and they created staring problem in my car so they asked to pick up again on 17.12.2018 as 16.12.2018 was sunday..
Today on 17.12.2018 at 11am while i tried to start the car it was not getting start in petrol after almost 20 cells and so i started the car in gas and went directly to service center jk motors at pal area in surat...
Complained them again that instead of better condition of car after service i am facing problems every day... I said better was that i did not give my car for service because it was too smooth and absolutely ok before service.. The answer i found from the manager at there was the petrol is not good and is not coming from fuel pump... I said everything was ok and now suddenly fuel pump and petrol and all issues occurred after service? How it is possible?
Anyways they wanted to show that the fuel pump is not working but while they started the car in petrol by removing the petrol tube.. It was found the petrol was coming with full force and spread inside the engine also...
But while again they checked in presence of manager they started the car and it was started fire in my car (They didn't clean or might be not provided tube properly and given ignition by key to start)
They extinguished the fire after few time and kept my car for recheck..
Me and my son was so shocked and highly scared because never seen this kind scenario in car...
Now they are saying that they will check the car and they have to replace petrol by cleaning petrol tank and etc...
I don't feel the petrol was problem cause just before 2 days i used the car and was running in petrol.. The quantity also ok...
The problem is i felt the manager is not handling well to bottom line crew and they are not in control..
I felt same several time cause when i went for service they took 2 hours to drop me back at my home...
And every conversation i felt he is just hear the complain but not taking any action to overcome the problem or complain...

Since i bought this car i always gave the car for service in authorised service center only...

Please guide/help in regard this and..
I hope highly your intervention in this matter...