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Maruti Suzuki India Complaints & Reviews

www.marutisuzuki.com

1.3

Updated: Dec 4, 2025

Complaints 6900

Resolved

1707

Unresolved

5193

So far, so good. Maruti Suzuki India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Maruti Suzuki India will keep up the work and continue to help more customers with their concerns even better 🤝

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Maruti Suzuki India reviews & complaints page 71

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Address: 500091

Hi, am owner of baleno alpha petrol, i just run 6000km but my making noise after start few minutes and some randomly i totally confused why this noise. But one day i observed the noise came after release clutch. So immediately i went service center, after test the vechile service people told its problem with clutch release bearing and its manufacturing defect. Can any one help me how to handle this problem. How to proceed. Because it's new vechile and run 6000km

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1

1051

from Amla, Madhya Pradesh

Jan 21, 2019

Hi
I also bought new DZire vdi in augest2018. After 1st service (630kms) abnormal noise started from brakes. During second service I mentioned the same. But issue not resolved. Noise increased too much day by day. Informed to service centre regarding noise issue. Service adviser saying it is common in DZire & cleaned the brakes

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Address: New Delhi, Delhi, 110034

I bought a maruti suzuki s cross car last year, company claimed its average to be 24 km/lt, but actually it can only achieve 12-13 km/lt. Also 5th gear can be put on only after the car reaches speed of 70 km/hr. Earlier the service center used to say that it would become normal after 3rd service. Now they are saying that these are the parameters. I have got this checked 4 times from the company but it has not given any results. I am really disappointed and dissatisfied with this.

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Aagman Bali

from Pinjaur, Haryana

Jan 17, 2019

When m in 150 160 thn i aply the breaks when my swift zdi+ did the vibration too much i dont know what fault is this but i m not happy. for this complain. plz solve this one

T

TGV SRAAC LIMITED

Apr 25, 2022

From: SARANGAPANI [mailto:[protected]@TGVMAIL.NET]
Sent: 25 April 2022 10:47
To: '[protected]@maruti.co.in'; 'msa.krn.[protected]@marutidealers.com'
Cc: [protected]@gmail.com; 'msa.krn.[protected]@marutidealers.com'
Subject: PERMONACE COMPLAINT...

KURNOOL
Date: 23.04.2022

To
Service Division
MARUTHI SUZUKI INDIA LIMITED,
GURGAON -122015

Dear Sir,

Sub: Complaint against Non-performance of MARUTHI - Reg.

I Mrs. M Lalita Kumari, have purchased MARUTI DZIRE VDI AMT CAR IN 2017 THROUGH YOUR AUTHORIZED DEALER M/S. MSA MOTORS, KURNOOL. As per the engine details given below.

Year of Manufacturing ... 06 / 2017
Chassis Number ... MA3CTF039HF11814
Engine Number ... D13A-3092171
Cubic Capacity ... 1248 CC
Wheel Base ... 2450 mm

I wish to inform you that I drove 58, 000 kilometers as on date and I have not faced any trouble during the span. I handled it to my utmost satisfaction and I was impressed and felt happy with the performance of the vehicle.

But of-late since the last 6 months the vehicle is giving only 8 kms per litre of HSD which I could not be without regret. I have given this vehicle to your authorised service point and even after servicing also, there is no improvement in mileage. In the market everybody is thinking that MARUTHI vehicles are giving good performance and mileage. Unfortunately my vehicle is not giving such a good performance to appraise for. I once again regret for its very poor performance. You are requested to kindly advise your authorized service centre at Kurnool, AP to study carefully look into it seriously once again for setting it right for meeting targeted milage.

Your immediate compliance is highly appreciated.

Regards
M LALITHA KUMARI
C/o. M V SARANGAPANI
Sr. G M - Purchase
TGV SRAAC Limited,
Kurnool - 518004.
Phone: [protected]
[protected]@gmail.com

CC to: MSA Motors, Kurnool: Dealer Code: C-201
Auto Nagar, NH-7, KURNOOL-518004, AP
Phone: +[protected] / +[protected] / [protected]
msa.krn.[protected]@marutidealers.com

T

TGV SRAAC LIMITED

Apr 25, 2022

From: SARANGAPANI [mailto:[protected]@TGVMAIL.NET]
Sent: 25 April 2022 10:47
To: '[protected]@maruti.co.in'; 'msa.krn.[protected]@marutidealers.com'
Cc: [protected]@gmail.com; 'msa.krn.[protected]@marutidealers.com'
Subject: PERMONACE COMPLAINT...

KURNOOL
Date: 23.04.2022

To
Service Division
MARUTHI SUZUKI INDIA LIMITED,
GURGAON -122015

Dear Sir,

Sub: Complaint against Non-performance of MARUTHI - Reg.

I Mrs. M Lalita Kumari, have purchased MARUTI DZIRE VDI AMT CAR IN 2017 THROUGH YOUR AUTHORIZED DEALER M/S. MSA MOTORS, KURNOOL. As per the engine details given below.

Year of Manufacturing ... 06 / 2017
Chassis Number ... MA3CTF039HF11814
Engine Number ... D13A-3092171
Cubic Capacity ... 1248 CC
Wheel Base ... 2450 mm

I wish to inform you that I drove 58, 000 kilometers as on date and I have not faced any trouble during the span. I handled it to my utmost satisfaction and I was impressed and felt happy with the performance of the vehicle.

But of-late since the last 6 months the vehicle is giving only 8 kms per litre of HSD which I could not be without regret. I have given this vehicle to your authorised service point and even after servicing also, there is no improvement in mileage. In the market everybody is thinking that MARUTHI vehicles are giving good performance and mileage. Unfortunately my vehicle is not giving such a good performance to appraise for. I once again regret for its very poor performance. You are requested to kindly advise your authorized service centre at Kurnool, AP to study carefully look into it seriously once again for setting it right for meeting targeted milage.

Your immediate compliance is highly appreciated.

Regards
M LALITHA KUMARI
C/o. M V SARANGAPANI
Sr. G M - Purchase
TGV SRAAC Limited,
Kurnool - 518004.
Phone: [protected]
[protected]@gmail.com

CC to: MSA Motors, Kurnool: Dealer Code: C-201
Auto Nagar, NH-7, KURNOOL-518004, AP
Phone: +[protected] / +[protected] / [protected]
msa.krn.[protected]@marutidealers.com

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Address: Dhemaji, Assam, 787057

Myself diptak sengupta, i have purchased a gixxer sf fi abs (Black) on dated 10th jan 2019, from dihingia suzuki motors, dhemaji, assam by full payment with insurance and registration. But still today they are not duing my insurance and registration where they have promised on same day of purchase they will do both the insurance and registration. I have given full payment but still i am not getting my insurance and registration done due to these i can't run the byke on city. The staffs their always lies and they are giving excuses every day. I want my all the documentation to be done by today its already 16th january 2019. The worst expirience i am getting from suzuki in near future i will twice think to go for suzuki brand for byke.

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Address: Mumbai City, Maharashtra, 400028

Website: [email protected]

There has been worst experience with excell autovista kalina. Horrible deep cleaning, denting work is miserable. Left hand door dent there even after addressed prior to the dealer. The foot mat has torn and given back, stolen my key chain (Petty behavior). Heavily charged for servicing inr 14500 for maruti swift zxi. Denting painting and polishing work i was charged 7500 the work is inefficiently done. Delayed in delivery. Even after paying additional amount of inr 1000 for deep cleaning it as good as not done.

I would either want a refund for the same or all the pending work has to be again completed with on time delivery.

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Address: Chennai, Tamil Nadu, 600062

Suzuki Gs150r bile fork oil and oil seal not available in suzuki Thirumullaivoyal service centre when I asked in suzuki service centre they told that they also facing spare part issue then where I can get suzuki Gs150r spare parts if its not available in there showroom itself.. I known the production of GS150R is stoppes that does mean that basic spare parts will not be available further. I think I made a mistake of buying suzuki bike once the production is stopped spare part supply also stopped.

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Dear sir,
I have purchased 2nd hand maruti suzuki car model year 2012 engine number k12mn1172036, chassis number ma3ejkd1s00145418
Reg no: wb02aa1019

I have been transferred to salem tamilnadu recently. Rto authorities in salem asking invoice copy for reregistration process. So i sincerely request you to give me a duplicate invoice copy.

My address is
Datla subhash varma
Flat no e2, 2 nd floor, kamatchi apartments, natesan pandaram colony, cherry road, besides hasthampatty post office, near 7 arts college
Salem636007
Tamil nadu

Email id : [protected]@gmail.com
Mobile no :[protected]

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Address: 400008

I have purchased 2nd hand maruti suzuki car model ertiga vxi, year 2013 engine number k14bn7008635, chassis number ma3elmg1s0016222*ad
Reg no: ga11a 0464. So please give me a duplicate invoice copy.

My address is
Room no, 3 chandramani hutments,
13th lane kamathipura.
Nagpada road mumbai central east
Mumbai 400008

Email id : riz. [protected]@gmail.com
Mobile no : +91-[protected]

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Jan 13, 2019

Updated by RIZ BAG ENTERPRISES I have purchased 2nd hand Maruti suzuki car model Ertiga VXI, year 2013 engine number K14BN7008635, Chassis Number MA3ELMG1S0016222*AD
reg no: GA11A 0464. So please give me a duplicate invoice copy.

My Address is
ROOM NO, 3 CHANDRAMANI HUTMENTS,
13TH LANE KAMATHIPURA.
NAGPADA ROAD MUMBAI CENTRAL EAST
MUMBAI 400008

Email id : riz.[protected]@gmail.com
Mobile No : +91-[protected]

Jan 13, 2019

Updated by RIZ BAG ENTERPRISES I have purchased 2nd hand Maruti suzuki car model Ertiga VXI, year 2013 engine number K14BN7008635, Chassis Number MA3ELMG1S0016222*AD
reg no: GA11A 0464. So please give me a duplicate invoice copy.

My Address is
ROOM NO, 3 CHANDRAMANI HUTMENTS,
13TH LANE KAMATHIPURA.
NAGPADA ROAD MUMBAI CENTRAL EAST
MUMBAI 400008

Email id : riz.[protected]@gmail.com
Mobile No : +91-[protected]

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Address: Gurgaon, Haryana, 122001

This is regarding the disgusting experience with our maruti nexa ciaz delta purchased on 7.1.2019. The details of the purchase are as below :

Invoice number : 044/vsl/18000969
Date of invoice : 31.12.2018
Chassis number :361068.
Owner name: piyush arora
After the delivery on 7th january it was prominently visible that the car was repainted. The entire body was full of over - spray engulfing the gloss of the whole body. Paint sprinkles were even visible on the door glasses. There was issue with colour mismatch on back side left quarter panel. We took it to the showroom on 8th of january (Prem motors, sector 14, gurgaon) where from it was bought. The showroom manager took it to the adjacent bodyshop to get it checked with senior technician where this was proved that something was seriously wrong with it. The very next day they fixed an appointment with the colour expert of their choice where again it was confirmed in presence of all the concerned maruti representatives that it was a repaired model. The manager personally asked for one day span to intimate us the final decision. Our car is with the showroom people now and there after they are not responding to any of our calls. This is a clear case o[censored]nscrupulous and fraud on the part of the company. Customer satisfaction is a far off thing, they are not at all bothered to abide by the basic human decency. This was our first venture with maruti and truly speaking the kind o[censored]nprofessional and untruthful response we received we will never ever come back to maruti again in future. Is this expected on a humanitarian ground that the sufferer will keep calling for a justified solution and the culprit will ignore that and remain shamelessly inert after accepting the fault?
And now after 2 days they are denying the fact and asking us pay more for 2019 model. What nonsense.

Thoroughly disgusted,
Piyush

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A

Aswathi M Janakan

from Channapatna, Karnataka

Jan 15, 2019

I lost my wagonar key one set .can I get a duplicate key.what is the procedure to whom I have to contact.

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Address: 594302

I have purchased a car make of maruti suzuku, model vdi, year 2012, by name pavan kumar, s/o gyanendra singh, eng. No.2023702, chassis no. Ma3fheb1s[protected]Old reg. No. Dl2cap6951 invoice of the vehicle is missplased. It is requested that the registration validityof vehicle is going expire in oct'13, the registration authorities are asking for road tax calculayltion, so please arrange to give a duplicate invoice copy of the vehicle my contact no. Is.[protected], mail id. [protected]@gmail.com.

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Address: Mandi, Himachal Pradesh, 175001

It my humble request to solve my problem. I m facing passing of my maruti van owned in 1998 from compitant automobile chalker mandi hp. At that time issued documents was not wearing correct chesis number by clerical mistake. At that time registration authority passed the van without matching the chesis number, but at the second passing the mvi missmatch the chesis with issued rc. And refuge to pass. As i understand the cause the mistake is erase during purchasing. I request you to give me solution or as per mvi.. Give a clarify certificate of new chessis numer bearing on my maruti van. Hp_33 4675

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VikramRaje Pawar

from Pune, Maharashtra

Jan 14, 2019

Sir,
Am booking new ertiga in Nasik, Automotive..My all payment rs. 1106000 to Automotive acc. Just 43000 remain to pay at diliwary but they r not accepted..It's very cheep service of this dekar..I will booking 4 more but think to chane them to toyota rush.. they r best service by best delear...

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I purchased swift vxi car through csd stores in bengaluru in dec 2018 while i visited all dealers, it was noticed that the year end offers were given to all customers but not to the csd customers by almost all the dealers, when asked they say already the discount was given through csd, which is such a humiliation shown towards the soldiers who've served the nation. Where as other company dealers were giving all the discounts given without any discriminations. The behavior of the dealers is as if they are doing favour to the soldiers by selling through csd,

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L

lunavath kishan

from Lakshettipet, Telangana

Jan 10, 2019

Vehicle No AP 23 A.C. 1551
given for servicing on 29th Dec 2018, so for not done and causing in convince to attend the works.
Regularly follow-up is done but no response. This is not first time earlier also similar problem faced.

No responses from Centre.
Regards
L Kishan
BDL BHANUR
[protected]

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Address: Chennai, Tamil Nadu, 600017

Sir, my Brezza car booking Ref. No SOB18000637 at KAPICO Motors India Pvt. Ltd, Chennai on dt- 14.08.2018 . And now it is completed 5 Months and and also 3 EMI are over after my booking. GM of will promise (KAPICO Motors India Pvt. Ltd, Chennai)me to supply the order within 3 Months of booking. Now they don't reply me the confirm delivery date and telling that there is some Financial crisis to supply the car. Now i dint know that when i will get my car.

Thanks & regards,
L.nilober
skylark information tech pvt ltd

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Address: Hyderabad, Telangana

This is thrishank from hyderabad i have given my vachile servicing in varun motors in begumpet they are not serviced my vachile even though car washing quality and servicing quality is poor even they are not cleaned r changed car airfilter. Customer always trust maruthi but if they are cheated like this no one will trust.

I gave my vachile on 19th of december from that day on words that are giving trouble to me.

Regards,
Thrishank k

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C

chirumani karunakar

from Hyderabad, Telangana

Jan 7, 2019

New vehicle purchased in Dec 2017 repeated problem coming of Bosch pump

First time they have taken 15 days
No spare parts
Second time same problem taking many days & no spare parts

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Address: Jagatsinghpur, Odisha, 754141

Dear sir,
I want to inform you regarding my problem in my vehicle clutch cable since 3 days. I had communicated to your authorised dealer naryani motors, paradeep. About the said clutch cable problem and through the authorised dealer i was booking for clutch cable because in this authorised dealer the clutch cable is not available. After availing the clutch cable the authorised dealer call to me and saying you take your spare along with service charge. But i'm unable to take my vehicle in that location though it is far distance from authorised dealer. I request please give me clutch cable as per the rate but the authorised dealer denied to give the clutch cable. And said that if you take the clutch cable pay service charges to us.
My question is that without servicing how can i payment the service charges. If i to take my vehicle that authorised dealer i will expend rs.1, 500.00 to pick up van. It is heavy expense to me. The authorised dealer is so proud person not to listen to my version. Kindly take necessary action immediately otherwise i will knocking the door of court against you as well as the dealer.

Thankig you,
Durga prasad nathsharma

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Address: Chennai, Tamil Nadu, 600052

Hi Manager,

This is the first ever worst model two wheeler I have seen or used till now. In 1 year I have made 7 service for different problems and now at last the total engine is in fault ... the service mechanic doesn’t do great job ... each and every time I have explain the problem with the bike as if I’m calling for the first time and it is been more than 10 days I was not advised on the spares whether it is vaila me or not. Really hate your service or service men ... the same comment I’m going to update in Facebook and Twitter with the image of the bike... thanks a lot for a worthless product and service.

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I purchsed dezire zdi from goa sai service, at the time of delivery i found that car having red patches over body parts, that time delaer told they will resolve all problem and they delivered car, now from 8 moths im approaching dealer and complaint 10 times to maruti but stil there is no solution from last 8 months, i visited many showroom according to there suggetion and they wated my time and money

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Address: Thiruvananthapuram, Kerala, 695523

Dear manager,
Myself mr harikrishnan ca, a customer of gixxer sf. I am facing a big problem from the 1st day of the purchase of my bike (Suzuki gixxer sf). Bike engine is getting off, all of a sudden while riding. I have reported the same complaint to the the service center during the first service itself. Yesterday, when i have given my bike for service, they are telling that the carburetor of my bike is not working properly and that might be reason for the engine getting off while riding. They are telling now that the carburetor need to be changed. I have run my bike for less than 2000 kms. Is the suzuki bikes made of very low cost and non durable materials?

*i have purchased my bike on 31-3-17 from ganesh auto solutions india pvt ltd, tc 2/1174, 2/1175, muringapalam, pattom po, trivandrum.
* i have given my bike for service in the muringapalam, pattom service centre itself.
*registered no-kl01 cb 2398.
*all of a sudden if the bike's engine stops and if i met with an accident then who will take the responsibility?

How ever in all the service process, i was wasting my time. Please look into this issue &
If i am not getting proper and permanent solution then i will surely take legal action on it. I have no other option. I need justice.

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R

rakesh2011

from Bengaluru, Karnataka

Jan 14, 2019

Hi,

My bike was working fine before giving it to suzuki service center. After servicing, its not working fine. Whenever giving acceleration giving different sounds, oil leakage and carbon.

I don't like to use the bike in this condition.

What they did to my bike.

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Address: Kolkata, West Bengal

Sir,
Enclosed please find here with the copy of the order booking /commitment check list dated 17/11/2018 issued by your authorized dealer, osl motorcorp pvt. Ltd. (Cin: u34101wb2012ptc185800) and the copy of certificate –cum –policy schedule, issued by national insurance company.
In the order booking /commitment check list the premia for insurance clamed is rs.33, 997/- (Thirty three thousand nine hundred ninety seven) but in the certificate cum policy schedule the actual amount on account of premia for insurance paid as rs.23, 626/- (Twenty three thousand six hundred twenty six) resulting over payment realized is rs.10, 371 (Ten thousand three hundred seventy one) which has not been refunded to me by your above named authorized dealer.
Please look in to the matter and take necessary action with in15 (Fifteen) days of receipt of this letter.
With thanks.

Yours faithfully
Encl: as stated above
(Dr. Subrata pal)

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Rx Madhavsinh Parmar

from Jamnagar, Gujarat

Jan 3, 2019

I purchased Ecco A Star 2 months ago. And its colour peald off Hence provide me new car.. And take ur color problemtick care.. In ur saw room

insurance overpayment not realised - Comment #3313414 - Image #0

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Address: 755019

I purchased suzuki access 125 on 18/10/2018 after several discussions on price with spare parts fixing & insurance hike. I had a very unpleasant experience pre & post purchase as mentioned below.

1) on payment day after final price confirmation (75000/- (Corporate), dealer has increased price to 80000/-, stating his ignorance of proper insurance hike price. After several negotiations with manager, price has been set to 76000/- with all spare parts fixing,
2) on offer, dealer was supposed to fill complete petrol tank after purchase. But due to insurance price negotiations, they only filled 1ltr petrol for transportation.
3) insurance copy was supposed to be provided by dealer upon completion of policy. Instead, i supposed to go the showroom to claim the same and get it.
4) biggest tragedy, after few months of waiting, for vehicle registration, i reached show room on 24//12/2018 to get the documents as i dont get proper response over phone. I was been awaited for few minutes and told, registration process has not been started and will be provided registration in 10 days.
However showroom team also does not know the rto temperory registration upon which we can transit.
Kindly take necessary strict action for my loss.

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Apr 18, 2019

Complaint marked as Resolved

Resolved...Thanks for your support.

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Address: Coimbatore, Tamil Nadu, 641046

On 25 dec 7.25 pm my family members went to buy a car for cash with exchange car in abt rspuram showroon what a response in that showroom waste sir i think they r not decide to sale a car they r having car. Now we decide to buy i10 good response from hyundai showroom with best exchange my old car i gave my complain about abt showroom waste of time they r playing with customers

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Amarjitsingh62

from Mohali, Punjab

Dec 27, 2018

Hi I am Amarjit singh residence of Rajpura district patiala (punjab).this is to infrorm you that last month my car brezza zid+ was under maintenance at Hira auto mobiles Rajpura but I jst come to knw tht my car mats were missing so please help me to sought out my problem.my car number is PB 11 CK 8700.Thank you.

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