Maruti Suzuki India Complaints & Reviews

I have to booked a new Wagon-R AMT dated 30.12.2018 at PREM Moters Pvt. Ltd, Sitabari, Ajmer Road, Jaipur. All the payment was done. At the time of Delivery (16.01.2019). I found a DENT on BONUT of Car. When We opened the BONUT that was repaired. WE found the car was tempered, so we refuse to take delivery that tempered car. All the dealer Senior staff pressurized me to take delivery. I request to change the car but they totally refuse. I complaint ( [protected] dt 17.01.19) customer care but no result till now.. Its my last hope. We want a new car not tempered car Waiting your needful result...
Ravindra Pal Jadon

Dear consumer cell.

The issue is regarding suzuki wagon r vehicle purchased brand new in kerala from indus motors. The vehicle steering has become very tight after an year of purchase and the dealer says steering will become tight as it becomes old. Such a unprofessional service from maruti was unexpected. Kindly advice a solution to fix this issue. As the car is under service contract cannot take to a local mechanic to fix this.

Regards
Sukumara pillai

I had sudden brake failure with my vehicle in down hill, as below.

On monday 17/12/2018 around 17:00, one the way from ‘kakkadapoyil, nilambur, kerala’ to ‘akampadam ‘ (Co-ordinates: 11.3281930, 76.1647850), i had a break failure and i had to hit to wall and stop.

Myself was driving downhill, i realized brake failure when i was heading to a next hair pin curve, the brake pedal was touching on floor, but zero friction. I got only two seconds to decide, front and left side was deep crags, i shouted to co-passengers and i hit on right side wall.

We were two family including 3 kids in car, fortunately no major physical causalities because all passengers got notified before the hit. Also i could manage right decision before getting late.

The vehicle was taken in to indus motors nilambur initially since it was the closest service station. Then one day after it is taken in to popular vehicles & services pvt. Ltd.in kottakkal since the vehicle was regularly serviced from there. I informed not to start with repair until confirmation from maruti.

I have escalated the issue till maruti regional office in kerala, they says that they have tested the complete brake system. But they are not ready to give any reports of the inspection they have done.

I would like to further escalate the issue since i have no data they have tested everything

I have been using a Maruthi Celario Auto Gear Shift Car, KL-01–BZ– 2688, since November 2016, which was purchased from M/s. Indus Motors Co.Pvt.Ltd, Pattom.The vehicle met with an accident on 26th September 2018 and on the same day it was taken by M/s.Indus Motors to their Vattapara branch, Thiruvananthapuram, Kerala for repair.It is insured with Maruthi Insurance.
I wish to inform you that after nearly four months period the vehicle has not been returned to us.At the time of taking the vehicle, they had said it will take time as spare parts are to be purchased.2 months back when we visited the workshop, they had informed that all spare parts have been received. Whenever we enquire about the vehicle, the reply is that the work is in progress. But the delay is too much. Many times enquiry have been made from Indus Motors Office at Ernakulam regarding the service of the vehicle and feedback and rating of the same.Before getting back the vehicle how can we rate the service?

Please do the needful for getting us back our Vehicle as soon as possible. We have been dealing with M/s.Maruthi company andM/s. Indus Motors Pvt.Ltd since 2005 and our previous experiences have always been excellent.

On 19 december 2018 my swift dzire up 75 x 2355 enjured by accident. Under policy zero depth with charge rs 3100 delivered on 19 jan2019 saying it that car is puncher except it back dumper was damaged. When i repaired my puncher then mechanic ask to change puncher wheel immediately because wheel is changed its not of your car. Sir maruti bodyshop etawah changed my car wheel and deliver with another's wheel which is unfair. Please provide my wheel. Service is unsatisfactory.
Your
Anand babu rajput durga colony etawah mob. [protected]

I have vitara brezza zdi+. i give service at begumpet branch Hyderabad. they themselves updated updated my apple i play memory card. after updating memory card onward my apple infotainment was not working
when i go show room they tell us. we contact you the card was updated in March 2018 from the last one year we don't have infotainment
so what should i do

I have baleno delta diesel i full maintained my car with timely services done but from 17 jan 2019 i am facing some problem with my car on 17 th morning car si going to take long self while i am starting it in morning after 3-4 self it get started but while i am driving car was also missing than after that i parked it on my work place than i planned to go to maruti but when i trying to start my car my car doesn’t start any battery also discharged than i contacted to sidhi vinayak maruti automobiles bahadurgarh and tell them my problem they totally refused to provide any toying service refused to give any solution and cut off my phone then jese tese i reached to service station any give my car to them they check my car and told me there was some problem with injectors. Injectors needs to be cleaned they told me to give my car up to evening or up to tomorrow that is 18th jan but today upto 21 st when i visit service center they told me we have replaced your car self jabki self is working fine there was no problm with self and they told me that u have to show your car to some other expert person of injector outside the maruti center because we are failed to open the injector and also told me if we try to open them they will break if they break you have to pay cost of that which is approx 20000 of each injector but i can’t understand if maruti fails to repair their own premium nexa car than who will repair? If injectors are broken by their employees while repairing then why should i pay for them? How they told me to get your car repaired outside from maruti? Is there no expert for injectors is available in such a big company like maruti? That was a manufacturing fault of maruti nexa so that i was suffered for more than 4 days injectors was blocked and no body in maruti able to open them
Resolve my issue as soon as possible replace all injectors that was a manufacturing fault of maruti.

From
Dr nitin aggarwal
[protected]

Dear suzuki,

I bought suzuki access125 limited addition 22nd january 2017 since that i facing lots of problem in this product many kind of problem i, m facing like plug issue since that i changed around 10times it spark automatically then scooty goes over & carburetor issue petrol leek automatically & now the meter are not working dealer saying meter has to change & can't change in warranty. Company gives 2 years warranty & dealer are not ready to work in warranty. My overall experience is worst with this product. I made very big mistake to bought this product. Kindly confirm would you be helpful to sort-out this issues?

Thanks

Regards
Tarun rohilla
[protected]

I request your attention to the above mentioned subject. I, nisamudheen, hailing from kochi owns a suzuki access bearing reg kl-07-bz-9160 chassis no. Mb8cf4cabe8310754 engine no. F[protected] unfortunately during 2018 kerala floods, my vehicle was waterlogged and vehicle without being starting was handed over to the nearest suzuki service centre situated at thrikkakara, kochi (Indel automotives pvt ltd, pipe line junction, thrikkakara, ernakulam). After careful diagnosis from service centre’s end, service executive informed me that engine overhauling is not required, instead an engine oil flushing and replacement of a couple of parts was recommended. Repair estimate came up to around 22, 400/- and the insurance surveyor approved the same. Upon receiving my confirmation, repair relating to engine work was only carried out and vehicle was handed over to me. Invoice amount comes to rs.9, 825/- (Invoice no 005/bc/18006386 dated 22/09/2018 attached).
However, the scooter suffered idling problems post-repairs. The above fault was communicated with the service centre, but it was instructed from their end that scooter was functioning satisfactorily. Although, reporting the same for another 4 times at the service centre, the response received from their end remained the same even though post-repair fault was priorly informed multiple times. After completion of around 2100 km after the above repair, my scooter broke down while i was riding. After consulting a nearby workshop, it was found that engine was lacking engine oil (Not even a 10ml of engine oil was present). After refilling engine oil from the work shop, the vehicle was handed over to the same service centre (Indel automotives pvt ltd, pipe line junction, thrikkakara, ernakulam) and it was conveyed by the service executive that engine have to undergo major engine overhaul and repair estimate came about rs.34, 350/-. At the time of servicing the scooter, they are not properly washed off the water inside the engine that leads to the heavy damages to the vehicle engine, cylinder and piston. There has been a great negligence from the service centre’s end and they are being responsible for damages caused.
The insurance company rejected the estimate claiming that a waterlogged scooter cannot be considered to be “total loss”. There has been a great negligence from the service centre’s end and they are not being responsible for damage caused, even though post-repair fault was priorly informed multiple times. It was later comes to know that indel suzuki service centre (Pipe line junction, thrikkakara, ernakulam) was closed. Hence in these circumstances, you should take the necessary steps to get it repair my vehicle from the dealer at zero cost and to take necessary action against the dealer for their careless and impervious attitude that would causes damage to your goodwill. Otherwise it is unacceptable and unethical. I would like to get a statement from suzuki stating that the vehicle is beyond economical repair or get the scooter repaired at zero cost. Requesting to look into this matter with utmost priority and expecting response from your side asap.

Regards,

Nizamudheen
Mail : [protected]@gmail.com
Ph no. [protected]

Hi,

This is sriram sharma i bought ertiga vdi in the year 2017 april and i drove 40000 kms. I had a issue on 3rd january in the middle of the road during my out station travel. Based on the feedback from on road service vehicle was towed and given to service station. I came to know there is a problem in timing belt and it has to be replaced. The engine has to be worked due to this issue and it is been 15 days now. I would like to know how the timing belt fault would occur within 40000 kms that too for a new vehicle. It seems to manufacturing defect and i would need a detailed explanation with root cause. I am afraid of getting additonal problems in future since engine is worked upon and it may create problems in the future. If this issue is going to be a major one i need a compensation or a replacement of this vehicle.

Regards,
Sriram

I brought the vehicle breeza from popular tvm on 6th jan-2019, and done first service on[protected] at indus, during the first service i noticed that there is a sand or mud on carpet of the vehicle, they cleaned many time it's not gone. Iam not sure how it happened it in new vehicle i suspect whether it is a vehicle at the time of flood. Any way i am considering this as a serious issue and popular delivered irresponsible and i expect proper action from your side

Lijivivek
Mob-[protected]

Hi, am owner of baleno alpha petrol, i just run 6000km but my making noise after start few minutes and some randomly i totally confused why this noise. But one day i observed the noise came after release clutch. So immediately i went service center, after test the vechile service people told its problem with clutch release bearing and its manufacturing defect. Can any one help me how to handle this problem. How to proceed. Because it's new vechile and run 6000km

I bought a maruti suzuki s cross car last year, company claimed its average to be 24 km/lt, but actually it can only achieve 12-13 km/lt. Also 5th gear can be put on only after the car reaches speed of 70 km/hr. Earlier the service center used to say that it would become normal after 3rd service. Now they are saying that these are the parameters. I have got this checked 4 times from the company but it has not given any results. I am really disappointed and dissatisfied with this.

Myself diptak sengupta, i have purchased a gixxer sf fi abs (Black) on dated 10th jan 2019, from dihingia suzuki motors, dhemaji, assam by full payment with insurance and registration. But still today they are not duing my insurance and registration where they have promised on same day of purchase they will do both the insurance and registration. I have given full payment but still i am not getting my insurance and registration done due to these i can't run the byke on city. The staffs their always lies and they are giving excuses every day. I want my all the documentation to be done by today its already 16th january 2019. The worst expirience i am getting from suzuki in near future i will twice think to go for suzuki brand for byke.

There has been worst experience with excell autovista kalina. Horrible deep cleaning, denting work is miserable. Left hand door dent there even after addressed prior to the dealer. The foot mat has torn and given back, stolen my key chain (Petty behavior). Heavily charged for servicing inr 14500 for maruti swift zxi. Denting painting and polishing work i was charged 7500 the work is inefficiently done. Delayed in delivery. Even after paying additional amount of inr 1000 for deep cleaning it as good as not done.

I would either want a refund for the same or all the pending work has to be again completed with on time delivery.

Suzuki Gs150r bile fork oil and oil seal not available in suzuki Thirumullaivoyal service centre when I asked in suzuki service centre they told that they also facing spare part issue then where I can get suzuki Gs150r spare parts if its not available in there showroom itself.. I known the production of GS150R is stoppes that does mean that basic spare parts will not be available further. I think I made a mistake of buying suzuki bike once the production is stopped spare part supply also stopped.

Dear sir,
I have purchased 2nd hand maruti suzuki car model year 2012 engine number k12mn1172036, chassis number ma3ejkd1s00145418
Reg no: wb02aa1019

I have been transferred to salem tamilnadu recently. Rto authorities in salem asking invoice copy for reregistration process. So i sincerely request you to give me a duplicate invoice copy.

My address is
Datla subhash varma
Flat no e2, 2 nd floor, kamatchi apartments, natesan pandaram colony, cherry road, besides hasthampatty post office, near 7 arts college
Salem636007
Tamil nadu

Email id : [protected]@gmail.com
Mobile no :[protected]

I have purchased 2nd hand maruti suzuki car model ertiga vxi, year 2013 engine number k14bn7008635, chassis number ma3elmg1s0016222*ad
Reg no: ga11a 0464. So please give me a duplicate invoice copy.

My address is
Room no, 3 chandramani hutments,
13th lane kamathipura.
Nagpada road mumbai central east
Mumbai 400008

Email id : riz. [protected]@gmail.com
Mobile no : +91-[protected]

This is regarding the disgusting experience with our maruti nexa ciaz delta purchased on 7.1.2019. The details of the purchase are as below :

Invoice number : 044/vsl/18000969
Date of invoice : 31.12.2018
Chassis number :361068.
Owner name: piyush arora
After the delivery on 7th january it was prominently visible that the car was repainted. The entire body was full of over - spray engulfing the gloss of the whole body. Paint sprinkles were even visible on the door glasses. There was issue with colour mismatch on back side left quarter panel. We took it to the showroom on 8th of january (Prem motors, sector 14, gurgaon) where from it was bought. The showroom manager took it to the adjacent bodyshop to get it checked with senior technician where this was proved that something was seriously wrong with it. The very next day they fixed an appointment with the colour expert of their choice where again it was confirmed in presence of all the concerned maruti representatives that it was a repaired model. The manager personally asked for one day span to intimate us the final decision. Our car is with the showroom people now and there after they are not responding to any of our calls. This is a clear case o[censored]nscrupulous and fraud on the part of the company. Customer satisfaction is a far off thing, they are not at all bothered to abide by the basic human decency. This was our first venture with maruti and truly speaking the kind o[censored]nprofessional and untruthful response we received we will never ever come back to maruti again in future. Is this expected on a humanitarian ground that the sufferer will keep calling for a justified solution and the culprit will ignore that and remain shamelessly inert after accepting the fault?
And now after 2 days they are denying the fact and asking us pay more for 2019 model. What nonsense.

Thoroughly disgusted,
Piyush

I have purchased a car make of maruti suzuku, model vdi, year 2012, by name pavan kumar, s/o gyanendra singh, eng. No.2023702, chassis no. Ma3fheb1s[protected]Old reg. No. Dl2cap6951 invoice of the vehicle is missplased. It is requested that the registration validityof vehicle is going expire in oct'13, the registration authorities are asking for road tax calculayltion, so please arrange to give a duplicate invoice copy of the vehicle my contact no. Is.[protected], mail id. [protected]@gmail.com.