Maruti Suzuki India Complaints & Reviews

Dear sir,
My bike suzuki gixxer, i have taken to cee pee suzuki wayanad, sulthan bathery for service under warranty, during the time the service advisor and his belongings has treated me roughly and they did not release my bike on delivery date, but on that day the service manager and others was not there, they went for a meeting at calicut

This complaint regarding their misbehaviours, and i hope that suzuki will take a proper action regarding my complaint and my bike delivery will be soon

Service center:cee pee suzuki, su lthan bathery

I have been cheated from maruti suzuki pebco motors sakchi, jamshedpur... I purchased maruti eeco on 09.02.2019 and i have paid tax amount as well rs18163 to maruti suzuki for my car eeco and the maruti suzuki paid online tax to government rs14748 on 11.02.2019, but still they say your application is not approved they demand for extra money saying that the tax amount is increased... I m stuck.. Plz help...

Hi
We are using 3 maruti ecco models for transportation purpose and all the three are having company fitted cng kit. Cng cap of one ecco is lost and now we require it in pune. We have purchased all these three cars from sai service ltd jangli maharaj road pune, authorised dealer of maruti suzuki ltd. We are asking them for this part from last three months and after several follow ups also they are not able to provide us till date. We are not able to run the vehicle without that cap which causes loss in our business from last three months. Hope you will take this issue seriously and revert us on an urgent basis
Contact no [protected]

White smoke from the exhaust pipe, crankshaft sound, cam shaft sound and i have reported my bike in suzuki authorized service center named omega automobiles, gudalur. But after the service also the has reported again for white smoke to cee pee suzuki at sulthan bathery.
My hbike has just covered 11, 000 km, so far, so i kindly request you provide me a right way to rectifies the problems reported and to get extened warranty benefits too.

Hi

I have booked a vitara brezza zdi plus on november 1st week 2018 at indus motors, pattom, trivandrum kerala, by paying 50000 inr for fresh vehicle as the sales executive conveyed. And i got a new car (As they claim) on december 5th. But, later i realized that it is an old car made august 2018 which was already been booked by someone else before. But the sales employee gulab jan anwar, showroom manager deepak and sales manager rajesh never accepted this truth. They are repeatedly saying that it is a new car. When i checked the documents in my car there was no invoice. So, i asked for invoice and car full history details etc. They gave me an invoice (Not car histry yet) which have someone else's name (Attached doc invoice2. Jpeg). And i argued for my invoice and they gave me another (Invoice 1. Jpeg), which was dated december 30th instead of dec 5th (Actual date) having a low price including year end offer which was not given for me. All of the employees there are cheating the customers like this as i enquired in detail. They are not giving me the history of my car also. They are talking in a very arrogant manner. You can check the attached documents for more details. Cheating customers is like cheating god. And this is really shameful from a reputed company like maruti and indus. I need compensation and official apology from the respected persons for this kind of cheating. Otherwise i will go to social media for getting this incident a mass attention.

Most of the employees in indus pattom including the higher officials are completely useless people. They haven't called me since then or they haven't had any communications with me.
So i tried contacting the mr rajesh which is another useless guy. I complained multiple times calling him and i dont know what he has done. No reply from him also.

These guys are complete cheating. Its not about the money, its about the trust. I run multiple businesses and the satisfaction of customers is the key to success. I am working in an mnc having 23000 employees. My company had a plan to buy 30 ertiga cars for cab but i informed them about this cheating and the booking got changed to innova. You guys lost at least business of 3 crores just because of this delaership.

Just because of the fact that am not a customer that coming to the showroom and raising my voice, they thought that am a fool or something. I expect a reply for this email from maruti by eod tomorrow else iam taking this into social media which then will become out of control of both o[censored]s, this is no warning or anything, just to save my fellow citizens from buying a car with the hard earned money and having lots of hardships from these #.
I insist someone from maruti directly to follow up the issue and not advising these guys to solve the issue. Because i lost all hope in them helping me.

Thanks and regards

Sandeepkumar s

I had bought a suzuki access 125 model bike from cepees suzuki company one year back. All my bike services were done on time. It has completed 23020km. Recently there's an abnormal sound heard from the engine area and the pulling also has reduced. And i had taken the bike to the nearest service station but the service manager said that i will be charged for the repair and also said that this has happened because it has completed 2000km.
It's been only one year that i bought the vehicle and there are already complaints. Please consider this and do the needful

I have 2016 oct celerio automatic car. There was discomfort in the gear shift from the beginning but thought that is default for automatic
I gave my car for servicing on jan 5th 2019 and let them know to check the gear system as the overall driving exp in gear shift was uneasy
On feb 20th 2019 at 4 pmwhile i was driving, while the gear was automatically shifting from 2-3 the car gave a very big jerk and i want and hit the steering,. The car paused for a second causing the cars behind to apply breakes, started on its own and moved ahead (As it was already in gear). Now this was a near fatal accident that was averted. It moved ahead for a few meters picked up speed and again while automatically shifting the gear from 3-4 again jolted and stopped. The car now did not drive position making the trraffic to halt. People around pushed the car and slowly could come home
The next steps of contacting maruthi service center was a nightmare. People ever after listening are callous and asked me if i could slowly get the car. They gave me 3-4 numbers to call instead of addressing the issue. The car was only picked up next day at 11.40 am. After multiple followups, i cam to know the next day feb 22nd that it is an amt issue and needs to be replaced
Now amt issue is a ver known issue to maruthi and many cases were reported. They have cut off chasis numbers published in 2017 with cars having the issue. Mynquestions to maruti are
1. Should the carsfalling around the chasis be checked during service when the customer specifically complains of gear glitch. I have seen many cars being recalled or called for checking
2. According to aria territory manager, during servicing it can be checked by driving for 15 km to see if some mr sensor blinks.
The service center was was very rash and the answer to all my questions were
We will rectify only after the problem occurs even though we have instructions of the known issue. Which means in some fatal cases like this, they will reat after the accident occurs.
I suggest all 2016, 2017 celerio automatic cars be checked for amt issues, else it could cost a life in some cases

I have s-cross which was purchased in
Month of sep.18. After two month front both tyre has multiple punctures.
I can be agree that when puncture got in middle but most of punctures from side only.in vechicle the tyre manufacturers is jk tyre. At the time of purchase i really not checked this.
Quality of jk tyre is so burst. I asked sales person to look into concern to make replacement but again no response.
Maruti has to use the tyre as per vechicle strength and weight but their quality department is not seeing concern to resolve.
I need the replacements of tyre.

I had spoken to the dealer motor world, jamshedpur from whom i had purchased the car in april, 2018. The fault was that while driving the car suddenly either the right blinker stops working or the head light does not operate or there is no power in the music system. If i switch off the ignition and restart the switch the function which was having problems functions normally. This had happened at least 6 to 7 times with me. Yesterday on 21/02/2019 i spoke to motor world service department and they agreed to pick up the car today. They had told me that after checking the fault and rectifying they will return the car by 7 pm. Today morning they picked up the car and on recieving the car at their garage they spoke to me.in the evening they did not deliver the car nor did anyone speak to me. Only when the person who picked up the car came to take his two wheeler which he had left at my residence when he had come to pick up the car i was told that the work was incomplete and so the car could not be delivered. I want to know why there was no communication to me from the dealer regarding this nor am i aware as to where is my car. How can i trust the pick up person when there is no word from the dealer? Please look into this urgently and inform me the status.

Sir,
Sir,
Sir we had done a booking of eartiga in modern autimobile on 9th jan wiht confirm delivery of 28th jan or max to max on 7th feb 2019 due to maraige in my family and we have to give vehicle in marriage. But after a long request we still dont have any reply from dealer. Sir we request you to pls give us our exact status of our booking, when we will get our vehicle and pls provide me list of bookib done at modern automobile karnal. Eihter send me a mail on singla"[protected]@rediffmail.com or call me[protected], [protected].
We had done mail regadrding this to company but no reply at all. Sir pls help us in this matter
Maruti suzuki india complaint status update [id: 2236425]
From: consumercomplaints.in on tue, 12 feb 2019 18:48:35 add to address book
To: you | see details
Greetings,

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Dear sir,
I gurnam singh booked baleno delta with dealership cm autos mohali phase 7 industrial area. I have to buy a car through csd, i got fake promises and commitments from manager over there of delievery of our vehicle., i have got availibilty certificate of feb 19th on 13th of feb., we have done full payment of rs.5, 30, 777 through rtgs on 14th of feb., today on 19th we visited dealership with csd provided ls order., dealer refused to give delivery of our vehicle as he said he is not getting payment from csd and he also said that csd have wrongly mentioned some other dealer's name on that ls order, the behaviour of staff was very rude

I have done some repairs for my alto k10 car. My car no mh04eq6693
Clutch plate, pressure plate changed.
Drive shaft and gear box oil seal changed.
Oil leakage is coming from drive shaft and gearbox.
But pickup earlier is better. Before serving my vehicle is good. After servicing not good. Still my vehicle is at service station. They are not able to solve the issues.
I chosen wrong maruti service. I will post this issue to all social network and my colleague.

Maruti suzuki brand at risk due to car dealers
Dear sir,
As a genuine customer of maruti suzuki, i need to allow that brand maruti suzuki is getting ruined by the car dealers.
I have bought the wagnor from the vipul motors in 2015 car no hr51bd0178 on the name himanshu sharma. Few days back faced the yellow light indicator on my car screen then i went to the service station and company removed the sign of indicator through laptop without telling me about the problem. After two weeks yellow indicator came again on my car screen and then i went again to the service station, this time they said catalic converter needs to changed and i asked why this got defected just running 64000 kms and what is the self-life of catalic converter but no ans. Then i asked for the warranty they said it doesn’t get cover it the warranty. Then after reading the car manual book i saw it was mentioning 80, 000 kms or 3 yrs which ever come first but my car runs only 64000 kms and exteneded warrany taken 4 yrs.
Now vipul motors refused to give this part in warranty and from inside i got to know that they generally don’t buy this part from the manufacturer so they are refusing for the warranty.
Please look into this issue as i am the great fan of this brand and always tell me friends to buy maruti suzuki cars. I hope you understand my feelings due to my love for this brand.

Regards
Himanshu sharma
(M) - [protected]
Faridabad

Sir, am thrissi. S. Balan working as govt. Employee in kerala state. The last year 2018 december i decided and booking a new swift through maruti dealer (Show room outlet. Indus motor. Adoor). They delivered new car on 25 th january as per my choosing vairent zdi+ (White colour) with out temporary permit. They told me temporary permit will be get next day. They didnt give navigation chip also. Am also payed rs. 17000/- for extra fittings too on that day. Am painfully inform that i cant use that car till now. Car kept in my car shed. I got messages my car's first serving s over.. Etc.. Now am hired a taxy to meet daily needs. Am strongly regrets to choose your product.

I was given all false information from vasai west - maruti showroom. Firstly i was told car will be dispatched and allotted within 2 weeks and now its nearly about 2.5 months and i have no car.
I was finally told via email and phone calls that car was dispatched from gurugram city in haryana and i was asked to pay the balance amount which i did first week of feb 19 but, once again all false promises.

I was given only lies - i also contacted toll free # of maruti with no help plus, the showroom team is not helpful too. Please help

Its registered under - kuwei fook

[protected]

I took my maruti alto 800 std for general service to jamkash vehicleads kashmir on 04/02/2019. I paid rs 6237/= as service charges and received my car back. After service i complained about coolant leakage and i was asked to visit the centre once again which i did. They changed some pipe first but when i complained once again about the leakage they are demanding rs 1500/= as labour charges + charges for some part to be changed. They have just damaged my car and are wasting my money. If the part was to be changed why they didn't change / inform me at the time of service. The job card is enclosed herewith. I demand justice / action against the said service centre.

Name: hilal ahmad
R/o: shogapora
Budgam,
Mobile no. [protected]
Reg. No. Jk04c7158.

Dear sir /madam
This is to inform you that i have taken double claim from your company on 25.01.19
On my vehicle (Maruti suzuki ciaz sigma) registration no. Br11ah 2877. Firstly the claim work is done that is wrost. The denting work is tempered with no proper finishing. Painting done on my left running board and left back panel is scattered on tyres and back light. After repeated complain to customer care no [protected]. They picked the call once and then they did not pick the call and did not resposd to my queries the vehicle is submitted on 15.01.19 and delivered on force on 25.01.19 the care was very dirty at the time of delivery. The whole body (Exterior) is till date extrmely rough. The dent is there on my right door piller they fixed the dent but it was also not that satisfactory the piller sticker of right side is required but they provided me left sided. After repeated call they call me on 27.01.19 to fix my problem but the same issue is also there. The technicians and mechanics were not that trained it compelled me to
Visit outside and to fix my problems the overall experience were very pethatic. Kindly fix it asap. And find the solution of my roughness on exterior bodies
If required i can attach my payment receipt as well

Regards
Ca ashutosh kumar
Dm kothi purnea
Reg no. Br11ah 2877
Maruti suzuki ciaz (Sigma)
Ph [protected]./ [protected]

Dear sir,

I have book my new ertiga zdi+ on 10th dec2018, dealer told me he will deliver me at the end of dec, after that he gave me date of jan15th 2019, when i ask for delivery he gave me another date it was happend 6 to 7 times always they are giving me new dates, i register a complient against them in maruti call canter but i have not received date and now they are forcing me to cancel the booking there is no solution for my problem, i have book my car in paramount weels mira road mumbai,
If i will not get the delivery till 22nd feb then i will cancel my booking and i will go for marazzo because they are professional and they know the value of customers,

I have a maruti suzuki dezire car i visit 4 time in karnal arena motors for noise in my car but they not perform their duty proper the noise was same as it is. They are irresponsible
Their car
Service was very weak. Workers and owner are very rude. I humbly request to you plz provide me a good service other wise i send a legal notice to all of you l

Dear sir,

I had taken a new delivery of ciaz alpha at nexa blue having regd no od02bb 4567 in the name of mr rupa kumar satapathy thru a dealer (Jyote motors, patia branch, bhubaneswar, odisha) today i. E 14th feb 2019 at 9am at my house. After driving for some time, engine broke down and went to service centre at their nayapalli service centre. It is found to be defective. Lot of my emotions attached for this day and this car as gift. Now i refuse to take this defective car and demand a new car to be delivered tomorrow i. E 15th feb. Kindly help me sorting out this issue for me asap with utmost priority.

Regards,