Maruti Suzuki India Complaints & Reviews

I had bought a suzuki access 125 model bike from cepees suzuki company one year back. All my bike services were done on time. It has completed 23020km. Recently there's an abnormal sound heard from the engine area and the pulling also has reduced. And i had taken the bike to the nearest service station but the service manager said that i will be charged for the repair and also said that this has happened because it has completed 2000km.
It's been only one year that i bought the vehicle and there are already complaints. Please consider this and do the needful

I have 2016 oct celerio automatic car. There was discomfort in the gear shift from the beginning but thought that is default for automatic
I gave my car for servicing on jan 5th 2019 and let them know to check the gear system as the overall driving exp in gear shift was uneasy
On feb 20th 2019 at 4 pmwhile i was driving, while the gear was automatically shifting from 2-3 the car gave a very big jerk and i want and hit the steering,....

I have s-cross which was purchased in
Month of sep.18. After two month front both tyre has multiple punctures.
I can be agree that when puncture got in middle but most of punctures from side only.in vechicle the tyre manufacturers is jk tyre. At the time of purchase i really not checked this.
Quality of jk tyre is so burst. I asked sales person to look into concern to make replacement but again no response.
Maruti has to use the tyre as per vechicle strength and weight but their quality department is not seeing concern to resolve.
I need the replacements of tyre.

I had spoken to the dealer motor world, jamshedpur from whom i had purchased the car in april, 2018. The fault was that while driving the car suddenly either the right blinker stops working or the head light does not operate or there is no power in the music system. If i switch off the ignition and restart the switch the function which was having problems functions normally. This had happened at least 6 to 7 times with me. Yesterday on 21/02/2019 i spoke to motor world service department and they agreed to pick up the car today. They had told me that after checking the fault and rectifying they will return the car by 7 pm. Today morning they picked up the car and on recieving the car at their garage they spoke to me.in the evening they did not deliver the car nor did anyone speak to me. Only when the person who picked up the car came to take his two wheeler which he had left at my residence when he had come to pick up the car i was told that the work was incomplete and so the car could not be delivered. I want to know why there was no communication to me from the dealer regarding this nor am i aware as to where is my car. How can i trust the pick up person when there is no word from the dealer? Please look into this urgently and inform me the status.

Sir,
Sir,
Sir we had done a booking of eartiga in modern autimobile on 9th jan wiht confirm delivery of 28th jan or max to max on 7th feb 2019 due to maraige in my family and we have to give vehicle in marriage. But after a long request we still dont have any reply from dealer. Sir we request you to pls give us our exact status of our booking, when we will get our vehicle and pls provide me list of bookib done at modern automobile karnal. Eihter send me a mail on singla"[protected]@rediffmail.com or call me[protected], [protected].
We had done mail regadrding this to company but no reply at all. Sir pls help us in this matter
Maruti suzuki india complaint status update [id: 2236425]
From: consumercomplaints.in on tue, 12 feb 2019 18:48:35 add to address book
To: you | see details
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Dear sir,
I gurnam singh booked baleno delta with dealership cm autos mohali phase 7 industrial area. I have to buy a car through csd, i got fake promises and commitments from manager over there of delievery of our vehicle., i have got availibilty certificate of feb 19th on 13th of feb., we have done full payment of rs.5, 30, 777 through rtgs on 14th of feb., today on 19th we visited dealership with csd provided ls order., dealer refused to give delivery of our vehicle as he said he is not getting payment from csd and he also said that csd have wrongly mentioned some other dealer's name on that ls order, the behaviour of staff was very rude

I have done some repairs for my alto k10 car. My car no mh04eq6693
Clutch plate, pressure plate changed.
Drive shaft and gear box oil seal changed.
Oil leakage is coming from drive shaft and gearbox.
But pickup earlier is better. Before serving my vehicle is good. After servicing not good. Still my vehicle is at service station. They are not able to solve the issues.
I chosen wrong maruti service. I will post this issue to all social network and my colleague.

Maruti suzuki brand at risk due to car dealers
Dear sir,
As a genuine customer of maruti suzuki, i need to allow that brand maruti suzuki is getting ruined by the car dealers.
I have bought the wagnor from the vipul motors in 2015 car no hr51bd0178 on the name himanshu sharma. Few days back faced the yellow light indicator on my car screen then i went to the service station and company removed the sign of indicator through laptop without telling me about the problem. After two weeks yellow indicator came again on my car screen and then i went again to the service station, this time they said catalic converter needs to changed and i asked why this got defected just running 64000 kms and what is the self-life of catalic converter but no ans. Then i asked for the warranty they said it doesn’t get cover it the warranty. Then after reading the car manual book i saw it was mentioning 80, 000 kms or 3 yrs which ever come first but my car runs only 64000 kms and exteneded warrany taken 4 yrs.
Now vipul motors refused to give this part in warranty and from inside i got to know that they generally don’t buy this part from the manufacturer so they are refusing for the warranty.
Please look into this issue as i am the great fan of this brand and always tell me friends to buy maruti suzuki cars. I hope you understand my feelings due to my love for this brand.

Regards
Himanshu sharma
(M) - [protected]
Faridabad

Sir, am thrissi. S. Balan working as govt. Employee in kerala state. The last year 2018 december i decided and booking a new swift through maruti dealer (Show room outlet. Indus motor. Adoor). They delivered new car on 25 th january as per my choosing vairent zdi+ (White colour) with out temporary permit. They told me temporary permit will be get next day. They didnt give navigation chip also. Am also payed rs. 17000/- for extra fittings too on that day. Am painfully inform that i cant use that car till now. Car kept in my car shed. I got messages my car's first serving s over.. Etc.. Now am hired a taxy to meet daily needs. Am strongly regrets to choose your product.

I was given all false information from vasai west - maruti showroom. Firstly i was told car will be dispatched and allotted within 2 weeks and now its nearly about 2.5 months and i have no car.
I was finally told via email and phone calls that car was dispatched from gurugram city in haryana and i was asked to pay the balance amount which i did first week of feb 19 but, once again all false promises.

I was given only lies - i also contacted toll free # of maruti with no help plus, the showroom team is not helpful too. Please help

Its registered under - kuwei fook

[protected]

I took my maruti alto 800 std for general service to jamkash vehicleads kashmir on 04/02/2019. I paid rs 6237/= as service charges and received my car back. After service i complained about coolant leakage and i was asked to visit the centre once again which i did. They changed some pipe first but when i complained once again about the leakage they are demanding rs 1500/= as labour charges + charges for some part to be changed. They have just damaged my car and are wasting my money. If the part was to be changed why they didn't change / inform me at the time of service. The job card is enclosed herewith. I demand justice / action against the said service centre.

Name: hilal ahmad
R/o: shogapora
Budgam,
Mobile no. [protected]
Reg. No. Jk04c7158.

Dear sir /madam
This is to inform you that i have taken double claim from your company on 25.01.19
On my vehicle (Maruti suzuki ciaz sigma) registration no. Br11ah 2877. Firstly the claim work is done that is wrost. The denting work is tempered with no proper finishing. Painting done on my left running board and left back panel is scattered on tyres and back light. After repeated complain to customer care no [protected]. They picked the call once and then they did not pick the call and did not resposd to my queries the vehicle is submitted on 15.01.19 and delivered on force on 25.01.19 the care was very dirty at the time of delivery. The whole body (Exterior) is till date extrmely rough. The dent is there on my right door piller they fixed the dent but it was also not that satisfactory the piller sticker of right side is required but they provided me left sided. After repeated call they call me on 27.01.19 to fix my problem but the same issue is also there. The technicians and mechanics were not that trained it compelled me to
Visit outside and to fix my problems the overall experience were very pethatic. Kindly fix it asap. And find the solution of my roughness on exterior bodies
If required i can attach my payment receipt as well

Regards
Ca ashutosh kumar
Dm kothi purnea
Reg no. Br11ah 2877
Maruti suzuki ciaz (Sigma)
Ph [protected]./ [protected]

Dear sir,

I have book my new ertiga zdi+ on 10th dec2018, dealer told me he will deliver me at the end of dec, after that he gave me date of jan15th 2019, when i ask for delivery he gave me another date it was happend 6 to 7 times always they are giving me new dates, i register a complient against them in maruti call canter but i have not received date and now they are forcing me to cancel the booking there is no solution for my problem, i have book my car in paramount weels mira road mumbai,
If i will not get the delivery till 22nd feb then i will cancel my booking and i will go for marazzo because they are professional and they know the value of customers,

I have a maruti suzuki dezire car i visit 4 time in karnal arena motors for noise in my car but they not perform their duty proper the noise was same as it is. They are irresponsible
Their car
Service was very weak. Workers and owner are very rude. I humbly request to you plz provide me a good service other wise i send a legal notice to all of you l

Dear sir,

I had taken a new delivery of ciaz alpha at nexa blue having regd no od02bb 4567 in the name of mr rupa kumar satapathy thru a dealer (Jyote motors, patia branch, bhubaneswar, odisha) today i. E 14th feb 2019 at 9am at my house. After driving for some time, engine broke down and went to service centre at their nayapalli service centre. It is found to be defective. Lot of my emotions attached for this day and this car as gift. Now i refuse to take this defective car and demand a new car to be delivered tomorrow i. E 15th feb. Kindly help me sorting out this issue for me asap with utmost priority.

Regards,

I bought maruthi suzuki new ciaz from dealer nexa palakkad, kerala (Indus motors) on november 2018. I have found two manufacturing defects in the car.
1. Asymmetrical appearance of car from back side of the car. There is an un identical appearance of car on comparing right and left side of car in the back
2. The paint is peeling off in one part of the car.
I contacted the local service centre (Indus maruthi suzuku service centre, kondoty, kerala) and they cant solve the issue. I have very bad experience from maruthi suzuki's premium car. They are selling low quality products.

Date of purchase: 31st january, 2019
Invoice no: 047/vsl/18001723
Company providing defective car: maruti suzuki india limited / nexa

We purchased a ciaz alpha petrol from atul motors pvt. Ltd.in india in january 2019. We were given the delivery on 8th february, 2019. However, we discovered that the car had two severe manufacturing defects:
1. The smart hybrid system was not working
2. Navigation/maps were not working

The dealer sent me to their workshop, where the team drove the car for 2 hours and ran tests. They could not find the fault, and told me that these were manufacturing defects that they could not identify or fix. Hence this complaint is against the company maruti suzuki india limited, and not the dealer.

So i did not take/get delivery of the car, though the money has been paid and they have taken my old car for exchange.

I have asked them to replace the defective car with a new car - which the dealer agreed that the company should do.

I filed a complaint with maruti/nexa on the same day on the phone as well as by email.

However, so far, on 13th february, 2019, nobody from nexa or maruti has bothered to get back to me or has offered any kind of resolution.

The dealer offered to give me an alternate car which was manufactured in september 2018 (5 months old, considering i am getting it in february 2019), and so i refused it.

Then the dealer said that there were no similar cars available in ahmedabad, and hence he will get his person to drive another similar car from surat, which means that that car will have several hundred kilometers on its odometer, even before i touch it. And it will not be same as getting a new car from the company, which had less than 30 km on the odo when i saw it in the dealership. Hence i have refused it.

I have asked the company to replace the defective car with a new car, which should not be too old and which should not have several hundred kilometers on it. If they do not have a car in ahmedabad, they can send one from the factory during the next consignment to ahmedabad.

Despite more than 10 calls and emails, i have not heard back from maruti as to when/whether the company plans to resolve the problem or not.

The company has taken my money for the new car, and my old car, and hence they are liable to give me a new car. As a result, i am now without a car, facing difficulty in commuting, and my money is gone, without any assurance of whether i will get a new, non-defective car or not. I am going through extreme hardship, suffering and humiliation and difficulty due to callous and irresponsible behaviour of maruti suzuki india limited.

I request the consumer court at ahmedabad to do the needful to file a case for damages, suffering and pain, and ask the company to replace the defective car with a new, non-defective car at the earliest.

I strongly recommend potential buyers to be beware about the poor quality of nexa cars, and the horrible customer service, and consider cars from other car companies, before buying any maruti products.

Dear Sir,

I had given my car on 23rd Nov 2018 for repair. Bhargavi Automobiles gave it back on 9th Feb 2019. Their response was very poor. 4 to 5 Manages resigned and it was a night mare that no one would give a clear answer. Even GM Sales SM Chowdary tried to help but since he was helpless he also stopped taking my calls. Finally a GM Service Vijay Kumar joined and he given on war footing. But there is so much of rattling. The head light has so much of scratches. For this two and a half months i have been traveling by train to Chennai as we travel every week end. Now i would like Bhargavi motors to compensate my mental agony by giving Rs 10000/- .

Sir,

We had done booking for maruti eartiga vdi white dated 9 th jan 2019 with delivery date of 31 st jan 2019. We have to give car in marriage. But now modern automobile in karnal is telling to deliver car after 2 months. We had taken delivery date in written due to marriage urgency. But from some outside sources we came to know that they are taking some extra money above then company rates and same they need from us. Sir we request you that pls arrange our car as soon as possible because its necessary for marriage purpose and marriage date is 19th feb 2019. Either pls provide me booking list.
Our booking refrence no is ob18000898.

I am having problem in my ignes auto. From last more then two months. When driving car the camera of reversgiar is not working sometime. I contacted to workshop and put my car for solution. But the problem is not solve. It is so risquely to drive in cities without camera. I got small accident yesterday. So please look into matter and solve it as early as possible. Thanks.