Maruti Suzuki India Complaints & Reviews

Maruti ertiga car keys were remote was not working so i had ordered for a new set on october 22nd 2018 in popular maruti vehicles and service ltd, keelkattali, chennai for which i paid an advance amount of Rs.3000. four months have gone by and i have still not got my new keys. and the service center is not responding to our calls properly. unfortunately now my old key has started malfunctioning and I am unable to use my car. i have sent the Job sheet copy for reference. please help me in getting new car keys

#help
Mere pas maruti ki dzire car h jiska no up 38k 5651 hai. Jo 24oct 2018 ko etah ke pass damage ho gyi tha to mene car repair ke liye maruti ke service centre madhusudan vehicle pvt ltd etah me di or unhone mujhe 14 dec 2018 ki date car delivery ki di but jab mene phn kia unhe to unhone kehna chalu kardia ki apke car ke parts nhi aye h abi or time lagega or me phone karta rha lekin wo utna hi delay karte rhe actually wo log mujse paise chahte the jo mene nahi diye to unhone meri car pe dhyan hi ni dia. Mujhe apni mum ko har hafte car se dr ke pas dikhane moradabad jana hota h kyuki unke backbone mein problem h or car na hone se mujhe unhe bike pe leke jana padta tha. Meri sis ki shadi thi but mere pas meri car ni thi mene unhe car 25 october ko di thi or india ki no 1 automobile company ke parts ane mein 4 month lag gye. Please help me and watch my video -
On twitter-
https://twitter.com/lawyershubh/status/[protected]?s=19

On youtube -
https://youtu.be/xAhHSapouwk

We booked ertiga with pratham motors, hsr, bangalore on 25 dec, 2018.
While booking we were promised and told in extreme confidence that the vehicle will be delivered by 2/3 week of jan.
We told to the sales team and management that how were they promising the delivery date of 3/4 weeks when every one else was saying 8 weeks but the cheats kept on repeating that they will deliver the vehicle by 2/3 week of jan.
Till 10 jan, manju (Pratham motors) reaffirmed that they are on track to deliver the vehicle by 2/3 week of jan.
From 11 jan onwards, the "thugs of maruti" stopped picking up my calls and stopped all sorts of communication.
I found the contact details of center head - sriram and reached out to him, and he told he will provide the date by 26 jan.
On 26 jan, sriram told 15 feb. After witnessing such unprofessionalism, we visited pratham motors.
To our surprise, their were raging customers present who were fooled by pratham motors.
After betraying us, pratham motors management (Manju and others) shouted at us and told that we give the dates what customers asks us.
Please note the statement again from manju who as per sriram is their star sales leader that "pratham motors promises the delivery dates what customers ask for".
We met sriram where we were given a date of 5 feb, on 5 feb we were given a date of 7 feb.
It's like tareek par tareek and none of the dates are ever met.
We like many others have been cheated by pratham motors, hsr, bangalore. There are major integrity issues present.
Please don't book any vehicles with them.
I wish time would have returned and i could have booked the vehicle with other franchises.
I am still waiting for the vehicle and have no idea when will it be delivered, all communication with pratham motors result in vain. I wish the scamsters are punished.
Vehicle booked on the name of sudeep dwivedi on 25 dec, ertiga vxi.

I have visited oddisy mark to auto showroom sambalpur today for repairing of my swift car today. My swift cars bumper was damaged due to an accident. I have register a complain in icici lombard customer care till free no. I have asked the showroom personal that this is a cashless benefits policy but they have denied to provide such service to me and confirmed that they are only providing cash less service to that customers who are doing insurance through maruti only... This is totally illegal and i am totally harassed by getting such reply... When my policy is having cashless benifts that why i am not getting the same... This is nothing but monopoly of oddisy motors samabalpur... Plz take a necessary step on this and help me out. Other wise i will be forced to put a complain against maruti auto sambalpur..

Regards
Bibekanand mohanty
[protected]

Hello sir.. I recently bought a brand new maruti alto 800 lxi from competent vehiclades delhi... The car is alredy 600 to 700 kms on its odometer as it is suposed to be 50 to 100 kms on it... I was unawre of this fact but just came to knw about it... It is not acceptable at alll... I came to know about this when i had my 1st service of the can... Please look into this as it is kind of a fraud

Maine Nippon ka panic button lagay tha 18 january 2019 ko .aapke taraf se Dims ki recipt aane the wo abhi tak nahi aaye .jis karan mare gadi pass nahi ho rahi.mujhe isse pareshani bahut ho rahi hai.aap itna time kyu laga rahe hai Dims dene mai
mai itna pareshan hu ki mai khuch bhi kar sakta hu kyuki mai khadi gadi ki EMI Nahi de sakta.
contact no-[protected]

Sir my name is kaushal from Ranchi Jharkhand. I received a interview call letter from Maruti Suzuki Direct Recruitment Officer through Quikr.com.
I received a interview call in which i was selected, after that i received offer later and training later by mail from maruti Suzuki office

Sir i want to know weather it is correct or fake and iproceed or not.please tell me immediately on [protected] or [protected]@gmail.com...

Dear sir,

I, jagmail singh, r/o ropar has purchased alto k10 on[protected] from cm auto, rupnagar. I have paid all the charges on the day of purchasing. I have also paid rc charges to cm auto on the day of purchase of vehicle. But the agency did not submitted the documents and fee on time in rto office for my vehicle. Due delay by the cm auto i did not get my vehicle registration certificate even after the 2 and half month later. I have communicated so many times in cm auto but they did not give any proper reply for not apply of rc. I have been financed my vehicle from sbi bank. As per terms and conditions of the car loan, the bank is demanding a copy of rc.

If i do not submit the copy of rc on time the bank will charge the rc nonsubmission charges. I request you to please look into the mater. I also request you to kindly arrange to refund the charges if the bank will charge the rc non-submission charges the same shall be refunded by the cm auto. As the delay is going on the part of cm auto.

Dear sir,

This is to inform you that we have booked a car maruti ertiga vdi grananite gray at oneup motors india pvt. Ltd. Balaganj, lucknow by[protected] in the name of mr. Ashok kumar pandey and dealer assured for delivery till[protected] but fail in delivery after full advance payment then we have requested for delivery of vehicle latest by[protected] as the date of pre wedding function of my son/daughter.

We have to present the car in the function but dealership is denying from giving delivery of the car. Booking related paper are attached herewith for your reference.

Sir, marriage comes only one time in life and it is very auspicious moment for a family. But the response of oneup motors is very disappointing, rude and poor at this moment and entire family is shocked. It will really make us not to buy maruti products in future.

Further i would also like to inform you that after a lot reminders and complaint no any fruitful response given by the company (Maruti suzuki) as well as dealership end (One-up motors india pvt. Ltd.) copy of complaint id attached herewith.

Sir, we hereby request you to kindly do the needful so that we can get the car in time and present it to our newly wedded couple.

Hope for hearing from you soon.

I have booked maruti desire tour on 27 dec 2018 from Maruti T.R.Swahney, nehru place. Also paid 1.63 lakhs as down payment, just because they said they will deliver the car in 4-5 day with all the approval and registration. But its been a month now i am chasing them on call everytime they say there is a delay in RC registration passing from athourity we will deliver the car in some days. I have also paid first EMI but i have not received any confirmation till now i have called manager he is also not giving any clarification. I am a driver and it is not possible for me to pay EMI's without earning money. It is the only source of income for me. Please look into this matter.
My name is Subhash chand sharma
This is my no. [protected]

I purchased baleno in end of august 2018. I have having issue in steering, its not coming back at the time of turn. I am in depression... I am not belong to a rich family and i have already show this issue to nexa competent service center gurgaon hero honda chowk. I am writing a complaint here as well as i will tag mr. Suzuki to show that how maruti suzuki having safety issue in india. Please take return back it or resolve this issue as soon as possible. If i got injured than only suzuki will be responsible.

I am planning to by eeco from fortune cars bhiwadi, rajasthan. But dealer sales manager (Mr. Amit) denied to give the car without accessories and extended warranty through sales executive devkinandan. He also refused to take my booking. Is this the way maruti dealers treating there customers. Highly dissatisfied by the dealer sales head. This behavior had changed my mind for taking maruti vehicle.

I have noticed the paint is bubbling up on the driver side door because of rust. I have visited the dealer and he suggested to pay money and replace the door. The car is under extender warranty and i told him like, no car used in bangalore should start rusting in this time period. Because i did not get help from the dealer, i escalated this issue to maruti (Interaction id [protected]). Maruti responded very quickly and they inspected the car again. I got a call from maruti on 25/01/2019 saying there is no manufacturing issue, and the rust could be because of external factors. He was suspecting the environment, water used to wash the car etc.. And the complaint is closed now.

I also would like to mention the below points.
1) if the water is the culprit, there are multiple cars in my apartment washed with the same water for last 8-9 years and those cars doesn't have any issue.
2) why the rusting issue is limited only to one door? It does not have any rust marks in any other part.
3) if it is the water issue, the top portion should start rusting first. Why this started for the door?

I had seviced my gixxer bike, some sound originated from engine, we repaired it and given fault of oil is not there, after that again this originated and we given again now they are saying we have not serviced for 4 month and not chnaged oil so this happened, is we are fool looking to them, saying any fault and are ready to pay for it, we also now the status of bike and how to deal with it

Hi team,

I am the owner of vehicle no. Hr26du7224 (Owner name : vijeta jaiswal,) nexa baleno delta petrol, purchased date 10th december 2018 from alipur haryana (Pasco automobiles).
We have met with an accident near shahjahanpur toll (Rajasthan) dated 10th january 2019 while coming from jaipur.

We faced horrible, pathetic, dreadful experience while repairing our car with fortune cars (Neemrana rajasthan) which is an authorized service center of maruti. Our car was there from 11th jan till 28th jan 2019

I would like to bring it your notice that the people working there are absolutely unprofessional & inhuman in terms of handling customers.

We received a text from maruti dated 22nd jan 2019 saying that car is ready to be picked
Next day when we arrived car has so many issues, let me bring it a few

1. Paint was different colored all over, starting from bumper to front and rear door
2. Sensors were not working
3. Broken glass pieces from the accident were all over inside the car, which is not yet removed even after 3 reminders
4. Fender lining cover was missing
5. Inner painting & denting was incomplete
6. Rear body painting was incomplete
7. Roof molding was not set properly
8. Front bumper denting – still not done.
9. Parcel tray rubber was missing

They asked us to come back and take the delivery on 27th jan with a promise that these pending items will be completed by 27th jan, then called and asked for 1 more day for the final completion.

We went there on 28th after multiple visits to finally get the car and still we found multiple issues as:

1. Broken glass pieces which was asked to remove in the first visit is still there
2. Inner denting which was reminded in the first visit was not done.
3. There is a black taping above rear glass, underneath that there were bubbles. Concern is surface was not plain reason either service center people have put tape when paint was wet or without making it smooth they have pasted the black tape. Resulting now when we noticed this and raised concern they removed the tape and entire paint was torn then and there. Now again they asked us to wait for 2-3hrs which later resulted in 4hrs delay so that they could re-paint entire patch and redo taping
4. Wheel alignment and balancing was not done however they charged to us in cash at the time of delivery (Stating insurance does not cover alignment charges). On 28th january 2019 third time when we have called for delivery, and we collected our vehicle while coming back from service center we realized car is moving towards left because alignment was not done. This is really blunder as
I) service center charged for wheel alignment and did not do it.
Ii) service center has done a trial for 30km on our vehicle and still failed to do alignment and balancing, never bothered to do it.
5. They were least bothered to fix the alignment and balancing of the car which met with an accident on highway

When we tried to explain the issue of difference in color initially service center in charge & workshop guys were not agreeing with us gave us lame excuses like it’s because of sunlight, dim light inside garage. But after some time they agreed on color mismatch with us.
There were lots of small pieces of window glass under mat and seat which were not cleaned by them even after several reminders.
After being told many times they could get vacuum and remove some of pieces and said rest will be taken out later (That later has not come till now).
They even took the insurance amount from the insurance company without event car is being delivered to the customer as we got the message from the insurance company which is unethical

After telling everyone in service center that we have a leg fractured patient at home holding a 5 months baby alone, they did not bother and we had to travel repeatedly from gurgaon to rajasthan with our 4 year old son as there is no one at home to take care.
The in charge of our case jeetendra kumar repeatedly told us that please don’t call anybody or escalate. He is from a poor family and he recently got promoted but he was never serious about his work. He said that he will take care of the issues which never happened.

Even the car tow service company took excess amount from us in cash which was refunded after multiple escalations.

They not only gave a bad experience to us as customer, they also malign the brand name of maruti which one of the largest company in india

We request from the authorities to address our issues and get back to us as soon as possible.
Attached are few pictures confirming our pain & torture.

Regards
Vijeta jaiswal
[protected]/[protected]

I have to booked a new Wagon-R AMT dated 30.12.2018 at PREM Moters Pvt. Ltd, Sitabari, Ajmer Road, Jaipur. All the payment was done. At the time of Delivery (16.01.2019). I found a DENT on BONUT of Car. When We opened the BONUT that was repaired. WE found the car was tempered, so we refuse to take delivery that tempered car. All the dealer Senior staff pressurized me to take delivery. I request to change the car but they totally refuse. I complaint ( [protected] dt 17.01.19) customer care but no result till now.. Its my last hope. We want a new car not tempered car Waiting your needful result...
Ravindra Pal Jadon

Dear consumer cell.

The issue is regarding suzuki wagon r vehicle purchased brand new in kerala from indus motors. The vehicle steering has become very tight after an year of purchase and the dealer says steering will become tight as it becomes old. Such a unprofessional service from maruti was unexpected. Kindly advice a solution to fix this issue. As the car is under service contract cannot take to a local mechanic to fix this.

Regards
Sukumara pillai

I had sudden brake failure with my vehicle in down hill, as below.

On monday 17/12/2018 around 17:00, one the way from ‘kakkadapoyil, nilambur, kerala’ to ‘akampadam ‘ (Co-ordinates: 11.3281930, 76.1647850), i had a break failure and i had to hit to wall and stop.

Myself was driving downhill, i realized brake failure when i was heading to a next hair pin curve, the brake pedal was touching on floor, but zero friction. I got only two seconds to decide, front and left side was deep crags, i shouted to co-passengers and i hit on right side wall.

We were two family including 3 kids in car, fortunately no major physical causalities because all passengers got notified before the hit. Also i could manage right decision before getting late.

The vehicle was taken in to indus motors nilambur initially since it was the closest service station. Then one day after it is taken in to popular vehicles & services pvt. Ltd.in kottakkal since the vehicle was regularly serviced from there. I informed not to start with repair until confirmation from maruti.

I have escalated the issue till maruti regional office in kerala, they says that they have tested the complete brake system. But they are not ready to give any reports of the inspection they have done.

I would like to further escalate the issue since i have no data they have tested everything

I have been using a Maruthi Celario Auto Gear Shift Car, KL-01–BZ– 2688, since November 2016, which was purchased from M/s. Indus Motors Co.Pvt.Ltd, Pattom.The vehicle met with an accident on 26th September 2018 and on the same day it was taken by M/s.Indus Motors to their Vattapara branch, Thiruvananthapuram, Kerala for repair.It is insured with Maruthi Insurance.
I wish to inform you that after nearly four months period the vehicle has not been returned to us.At the time of taking the vehicle, they had said it will take time as spare parts are to be purchased.2 months back when we visited the workshop, they had informed that all spare parts have been received. Whenever we enquire about the vehicle, the reply is that the work is in progress. But the delay is too much. Many times enquiry have been made from Indus Motors Office at Ernakulam regarding the service of the vehicle and feedback and rating of the same.Before getting back the vehicle how can we rate the service?

Please do the needful for getting us back our Vehicle as soon as possible. We have been dealing with M/s.Maruthi company andM/s. Indus Motors Pvt.Ltd since 2005 and our previous experiences have always been excellent.

On 19 december 2018 my swift dzire up 75 x 2355 enjured by accident. Under policy zero depth with charge rs 3100 delivered on 19 jan2019 saying it that car is puncher except it back dumper was damaged. When i repaired my puncher then mechanic ask to change puncher wheel immediately because wheel is changed its not of your car. Sir maruti bodyshop etawah changed my car wheel and deliver with another's wheel which is unfair. Please provide my wheel. Service is unsatisfactory.
Your
Anand babu rajput durga colony etawah mob. [protected]