Maruti Suzuki India Complaints & Reviews

Kindly contact me as soon as possible [protected], [protected]. I also trying your contact number but it was always at not reachable mode, hope for positive reply.
Regards
Dheeraj

I bought an alto 800 std from jamkash (Srinagar, jammu and kashmir) and i was told that the registration of my car will be done by the dealers, the cost of which would be included in the already paid amount for the car. When the time for registration came, i was called by the authorities to take the documents to the rto's office by myself. I did the whole process by myself which costed me about 2000 rupees from fuel to registration. Can i be paid the amount by the dealers? Moreover, the rc, which i was supposed to get by post, is yet to arrive at my place after two weeks of expectation. I was fined rs/-200 for not possessing the rc.
Please help me with your valuable response!

With reference to the subject cited above, I would like to site you with some of the necessary details regarding my purchase of Maruti Suzuki Ciaz from Nexa Showroom, Vapi.
Car Name – CIAZ DIESEL – NEXA BLUE (STAR GAZE)
Model Number – SMART HYBRID S BSIV – CIRDAZA00 HSN CODE: 8703
Purchase Date – 09/11/2017
Invoice Number – NA97VAPIGS00065
(Copies attached along with for reference).
I would like to bring into your notice that within 8 months of my purchase of the vehicle, travelled less than 40, 000 kms, two tyres of my car has faced severe issues. One of the tyres was torn apart during driving and the other tyre of the card has a bulge on its surface (Photographs attached along with).
After taking this matter to the Nexa Showroom at Vapi, I was not provided with any support, and instead, was asked to purchase both the tyres. Initially, I was asked to pay the entire cost of both the tyres. After a series of arguments, it was agreed to pay half amount of both the tyres. Having no other option, I was forced to make the purchase, as it was my only mode of travelling. (Attached along with are the copies of invoice, showing the purchase).
I have attached along with all the copies defining the warranty of the tyres. Considering the fact, that, the tyres have travelled less than 40, 000 kms, it falls under the warranty category.
Being an esteemed customer of the Maruti Suzuki brand, I request you to provide me with proper answer to the same and also refund me with the amount I have paid, within 15 days of receiving the letter, failing which I will be forced to take this matter to the Consumer Forum.

Please kindly look into this matter..
One of your service center is in aliganj, bhagalpur..
Name: simanchal service center. This is very poorly serve us. They work in the process of lifo last in first out & this is very bad..
So sad the staffs here not so good they first deal the paid services customer & later on the free service...

Thanking you

Name : shrikant vishwakarma
Contact no:[protected]
Address: new bramhand annex chs, g-3/003, phase no. 8, dharmachapada, thane (W) 400 607

Vehicle no. Mh 04 je 0546

Date of claim: 2nd november 2018

Insurance no. : og[protected]-00014837

Service center: kiran suzuki, thane (W)

My motorycle suzuki gixxer sf fi abs was handed over to kiran suzuki service center on 2nd november 2018 the date of this complaint is 11th november 2018 and my motorcycle is yet to be repaired when i was asked to collect the motorcycle in 4 days by dheeraj [protected], the insurance agent in the kiran suzuki service center.

I have been trying to get the so called service center (App motors, puducherry) of mine to pickup my bike for service as i am unable to start it, for last 3 days.

This is the worst customer service i have ever experienced. I am doing my house surgency and find it extremely difficult borrowing from people to go to duty especially when on call

In my college i have friends who use local auto workshops for there service needs just because u own the worst service center with no accountability. It is a pathetic situation for a global brand like yours.

I cant even find a dedicated complaint forum for suzuki. I am not expecting much from your side and this is just to convey my frustration because of being unfortunate enough to buy one of your bikes.

I will be joining a lot of people who are planning to unload this bike at whatever price the end of my course just because your commitment to your customer ends at the point of sale and not because of the bike per se as gixxer is a decent piece of machinery in its class.
Thank you

I am heaving baleno alpha 1.2 petrol but i am not satisfied with this car because car brake is not reliable as it failed more than 8-10 times in last 6 months. How can we feel safe when there is no assureity of proper braking system? Brakes become hard & double paddle any time. Due to this major problem i met with accidents yesterday. Who will be responsible for this? Also in the past i already took my car to autopace chandigurh and told them about this problem, but they found nothing and said there is no problem with breaking system. I had a very bad experience with baleno and i m totally dissatisfied with the break of this vehicle.

Nitish dipta
[protected]

Hi
I have given my suzuki gem suzuki kondapur acess 125 for repair on 28/10/2018 also had been following up daily very reckless service no idea who me to escalate every body has their own reasons for delay no customer satisfaction also no reply on cellphones no coordination on digital very poor staff and rude behavior with customer it's almost a couple of weeks time to fix small issue kindly look in to it asap
Details are here
Byke no ts07 ev 5578
Claim number [protected]

Ast three years i am using this scooter, recently i have serviced my access from signature suzuki after servicing am having an issue in my scooter, the issue is front tyre tire scrubbing on outside edge, so the scooter balance is totally gone now.
Last three year i am using this scooter, i didn't face this kind of issue in this period, but last month i have serviced my scooter, after that i am having issue, i have visited so many times to our service center but i didn't get any proper solution from there

I had purchase my car last year november 20th. After 13 days my car got accident on dt 3.12 2017. My husband got serious injured. Hospitalized for 1 month. I sent it to workshop. Insurance coverage 5.5lakh. And i had to paid 80k. And company handed over me that car on 1st week of this yr april month. After 1month car battery was down. I repaired this. Then last month 27th i was returning from ctc to bbsr car steering was failed. Fortunately i saved my life. Again it sent to your workshop. And they handed over me that car on 3th november. On dt 6.11. Car was not started. I called your road services. They came and repair it within 5min. Car runs 5 km. And kept it in garage. Again today morning car was not started yet. Service boy told again send to workshop.. But now i want to replace thus defected car

I have a problem like in my baleno delta model back glass (Dicky) broken. And ian suffering from last 10 days as spare not available at balasore, bhadrak, jajpur, cuttuck in orissa. Kindly take this as a personal complaint and do some needful. Because i am a very busy person having no time in my hand and i have to cover some conference meeting but i am unable to take my car as well.

To
M/s Maruti Suzuki Ltd.
... ... ...

Dear Sir,

Sub : Delivery of the damaged car.

I like to bring the following facts before you for your consideration and taking appropriate decision at the earliest possible time.

On 11.01.2017 I purchased one MARUTI SUZUKI CELERIO ZXI car from your agent/dealer M/s Bhandari Automobile, Salap, Howrah under registration No. WB 08C6610, Engine No. 1996053 and Chasis No. MA3ETDEIS00321911.Earlier I purchased other two cars from the same dealer and also referred many of my friends to the same concern for purchasing cars from them. Naturally, on the very good faith to Maruti Suzuki Ltd. I took my CELERIO car and used it since my purchase. But very recently on a sudden check up I became astonished to notice that the right side of the back pannel were in a repaired condition and a lot of marks were there since my purchase of the car. Immediately I brought the fact to the notice of M/s Bhandari Automobile being present there physically. I became able to convince them and afterwards they issued to me an 'Aplozy Letter ' (attached herewith). It is fact that so long I did not put any negative feedback to them as I never expect such unbelievable incident on the part of a nationally reputed concern like M/s Maruti Suzuki Ltd.

As a result of the above fact I became very much shocked and hurt mentally. Because I never expected that M/s Maruti Suzuki Ltd. will release a new car for sale to its honoured customer suppressing the damaged and repaired portion. In this regard I like you to investigate the responsibilities of the P. D. I. of M/s Bhandari Automobile. In my thinking it is only the P. D. I., who will finally give the Clearance Certificate to any car to be sold to the customer.

In the above context I expect again that you will take up the issue with deserved seriousness and find out a solution to protect the goodwill of M/s Maruti Suzuki Ltd., as well as the faith of customers to the great concern.

Thanking you in anticipation,

Yours sincerely,

Amit Kumar Paria.
Interaction Id :[protected]

Attached apology letter from Bhandari Automobile

Sonali Mukherjee ssi.[protected]@bhandariautomobile.com via yahoo.com
Nov 3, 2018, 4:37 PM (2 days ago)
to me

TO,

MR. AMIT KUMAR PARIA

Dear Sir, Date: 3.11.2018

Subject: Apology Letter

We thank you very much for patronizing Maruti-Suzuki and Bhandari Automobiles, while taking delivery of your CELERIO ZXI & It gives us immense pleasure to have you as one of our esteem guest.

We sincerely apologize for the inconvenience caused to you regarding REPAIRED SIDE BACK PANEL & LOT OF MARKS.

We have sincerely apologies due to above said reason.

We want to draw your kind attention that at time of delivery 11/01/2017 there was no problem as well as negative feedback received from your side till date. Rather we have received lots of references from you.

We again want to draw your look out that as per this previous conversation you yesterday we have already offered a preliminary solution as because you are our one of precious customer .

However, we are sincerely apologizing once again for the inconvenience caused to you.

We are sure that your new Maruti Suzuki Would bring convenience, joy and good luck to you & your family.

In order to serve you better, we would always welcome your suggestion and feedbacks in future.

We assure you of our committed services in future.

We would like to keep in touch with you.

With best wishes,

Your sincerely.

S.Mukherjee

Dear sir,
My name is chittaranjan vn a public sector bank employee. I am an ex-serviceman having the privilege to purchase car through csd depot. I have had a maruti alto k10 (Vxi), 2010 model car with me.
It is intimated that during the month of aug 2017 your sales manager mr. Adarsh of nexaindus kasaragod sales department collected my mobile phone number and started to call and met personally me many times as a part of marketing...

Hi,
I am capt kusum indian army
I had purchased a maruti celerio amt from modren automobiles hissar haryana
During the payment representative of company mr surender insisted me to purchase insurance policy explained that
It is zero debt for first year and for next two years third party
While paying the bill they told that we have given you a discount of rs 3000
But they degraded my insurance in lieu of that neither it was told during the verification call that my insurance is not zero debt
Now after twenty days when i need to claim my insurance i came to know about the issue that insurance be is not zero debt
I approached dealer for rectification and solution of my problem asking that why it was not explained to me or wrong info was provided and the concern person mr surender accepted in front of his immediate senior mr mukesh that it is his fault he didn't explain properly
Still the company continued with it's negligent attitude and customer unfriendly behavior
I explained about my extremely pressing problems due to posting in srinagar and urgency to join to my unit
They ensisted me to get the car repair on existing insurance policy
I am feeling extremely harrased and humiliated ad cheated upon as a customer army officer as a lady
I request you to do the needful as soon as possible
For your prompt action
Regards
Kusum

I am a trusted customer for truevalue because this was my third purchase from them. First was my wagnor which my mother is using and a swift for my sister. Decided to get a ritx i wanted to buy a ritz from abt true value coimbatore last year may. But the guy convinced the ladies in my family and pushed an i10. I was really annoyed by this. Because if i needed an i10 i would have gone to a damn hyundai showroom and made me pay a premium for this i10 which i never liked.. Two weeks later i came to understand there are few issues with the car which they failed to mention atleast out of curtsy.. Really disappointed and sadly i am stuck with this car for two more years..

I had sent the following complaint to pratham motors on[protected] and have not received a response so far. It looks like the management either chose to show a blind eye to the complaint or do not understand the seriousness of the issue.
Such practices erode the confidence of the customer on maruti dealers. I had in the past shown total trust on maruti sservice centre and paid bills without even examining them. Invoice no.015/bc/18004217 dated 27/09/2018 refers.
I had patiently waited one whole month for a response and now refer the matter to you.

"i had requested for the vehicle to be delivered to me by 3.00 pm and was promised that they would make an effort to do so. At 1.30 pm i received a message that the service would be completed in another 45 minutes. Yet the vehicle was delivered to me only at 7.30 pm. Payment was a problem since the credit card machine was defective and also did not have paper roll. Eventually payment was made through smart phone at about 8.00pm.

An unsolicited offer was made at the time of booking that the service would include free wheel balancing and free wheel alignment. When i checked the invoice a few days later i found that i had been charged for wb @ rs. 500 + tax. Moreover wa was not done. After complaint i was promised immediate refund of wb charges, but this has not happened till now.

Works manager visited me after complaint was registered with a letter of apology. Here again there was an attempt to obfuscate the issue of overcharge and refund due. I was offered free wb and wa during the next service. I had explained to the works manager that this was totally unacceptable because you had not done one of the free service promised and charged me with tax for the other. This amounted to sharp and unethical business practices and tantamount to cheating your customer. He then made a phone call and promised me that the refund would be made the next day, yet no word or action from pratham motors till now.

I would like to add that for the past 12 years i had been dealing with pratham motors queens road and i never had a problem with them. I was requested to send my car to pratham rajajinagar since queens road had stopped servicing. Totally disgusted with your type of dealing with a customer complaint and intend to take it up with maruti udyog soon."

Dear concern

I am having the maruti swift lxi no. Up14da8529, yesterday i have send my car to regent for paid service have also purchase this vehicle from regent only. After service today i have received my vehicle with the invoice no. 003/br/18006753 dt. 31/10/2018, amount 5121.00, am very sorry to say that maruti is not carrieng their customers and according to me will give the 0 no for customer satisfaction. After receive my car found no washing and no work regent have done in my vehicle. If this will be the attitude of maruti channel am very much sure in future company market share will surily go down, am using maruti cars from last 15 years but i think have switch to other brand because reliability of maruti vehicles is going down day by day.

Regards/vinay tyagi
[protected]

Hi,

Written the following complaint to maruthi, i have bought their car & now i am ignored. Company don't have the courtesy to reply!

The complaint mail written on 29th oct. Goes as follows...

Hi,

This is my second car from maruthi, of course the first one from maruthi dealership & the second one from nexa!

Honestly the treatment & the buying experience never changed, i literally felt the same treatment & i hardly find any difference among both of the franchisee model.

Concern 1: no black color ciaz neither inventory nor photos available @ any dealerships (Stepped into 3 showroom at least) + the worst part is nor the website carry any image (One form the backside was the only one available that too you cant scale the image! Is that a joke?)

Running my imagination i made my mind & ordered ciaz alpha automatic on 7th of oct. Via docket no.: 02180106

Concern 2: after striving for the car, then for the accessories begins!
External styling kit & trunk line spoiler ordered via po. No. A95ndurg180038r
I specifically demanded to fix the same before the time of delivery, car came a week ago & my waiting continued...
The worst think is when i asked to get a confirmation date from maruthi, their astonishing reply - "even they (Maruthi) don't have in stock & never know when they would receive it from supplier!!!"
If the accessories aren't available why do you guys publish in website, take orders & make customers wait unnecessarily?
The dealership then suggested they have a white kit & they will paint it black and can give it to me! Are they serious when they said this?
Maruthi cars aren't meant for passionate car owners like me?

Concern 3: every car go through pdi before delivery. (Finally i have no other option other than forced to taking the delivery of the car without the ordered accessories)
In my case when i asked they said yes its done, if so 15mins before to delivery why did they took my car to the workshop to fix the infotainment issue!
Aren't infotainment system part of pdi? I now doubt the whole pdi procedure maruthi have for it dealer ships & the pdi check happened in my car!

I am feed up & frustrated & giving up finally, just to let my frustration i am writing this & i don't know this will reach the concern i doubt!

Customer id: [protected]
Vehicle id: ma3exgl1s00372236

I've purchased suzuki access 125 on date 13-sep'18. I usually don't give my vehicle for service to authorized service center. When the service date was due, i've just redeem my first free service (Includes washing, some drops of oiling and polishing). I was standing there when my vehicle was being serviced. The mechanic and the supervisor were discussing about the level of oil present in the engine (I. E. Engine oil). They were taking in their native language (Marathi), so i was not able to understand there conversation. After the service i moved to my home for changing oil which i had ordered online. There was only 600 ml oil present in engine. I was not able to believe that. Instead of one liter engine oil, my vehicle was running on just 600 ml oil. What kind of joke they are playing with our vehicles. They don't understand how important our vehicle are for us.

Hi,

This is a complaint which i would like to take legally. I have already sent a copy of complaint to maruti.

July 2018 i have went to gem motors hydernagar for servicing and my car has following problems

1. Wheel allignment (Main prob)

2. Steering problem

3. I told them to fix the body tightly, because i hear lot sound while driving.

Again on sep 2018, i have went again for the same above mentioned problems, because they were not rectified.

1. Mechanic said wheel bearing has gone and they have installed them.

2. Tyres are skidding

But today oct 2018 am still facing the same problems.

1. Car tyres are skidding.

2. I can hear sound from the tyres, i think bearings problem.

3. Body is not tight, i can hear sounds while driving.

4. Steering has not been fixed

Am facing the problem with gem motors hydernagar since long time, but the only reason am going again to this service center, because its near to my residence.

My car condition is badly destroyed because of gem motors hydernagar.

Definitely am not leaving this issue until the responsible face the court.


I have all the receipts and job card with me.

Hyder nagar w/s & t/v

Plot no. 2-11, beside misama

Temple, hyder nagar,

Hyderabad,

Telangana, 500085.

Ph no :[protected]

Mob :[protected]