Maruti Suzuki India Complaints & Reviews

My name is hiren g amreliya. I have buy a ciaz car before 6 month from atul nexa showroom in rajkot (Gujrat). I serviced my car regular. But at the first service i complain about a problem that both front tyre have air issue. But they done nothing. Recently i serviced 3 rd service but problem is not solve. They only wash car outer side not clean car inner side and not solve any problem. They gave car within 1 hour and said its complit. My number is [protected]

I have a maruti celerio purchased in june2016 which has done 15000 km, of late the shuddering has been worsening to an extent that's its almost undrivable. I have given car for service regularly to bimal whitfield who don't seem interested in rectifying anything and only want to make money from service. They told me i have to replace clutch and it's not going to be under warranty. I have lost confidence and dunno wat to do next. Plz help

New alto k10 (Vxi) car was purchased in dec 2017 from dewars garage kolkata. After 3 services mileage of car was is 11 to 12 km per hour. Repeated complains to maruti had no result. Initially the service team in kolkata (East region) tried to close the complain forcefully, then on they arranged a road test and by meter they showed me 15 km/ltr mileage after driving only 15 km in road, which was incorrect as per practical experience. I am driving car since 2011 and had long association with maruti. Its disappointing as i think maruti had delivered me a defective car.

I had booked a celerio x vxi (O) amt for my wife at jay bee automobiles in dibrugarh on 6th october, 2018. I got a call from the dealer 16 days later informing me that a wrong car was sent by the company (With only driver airbag). The manager told me that he will arrange to get the car by 15th november. On 12th nov. The dealer informed me that the car had come and i could take delivery. As i was out of town, i told him that i would take delivery on 15th nov. Accordingly i called up the dealer on 15th morning to inform them to keep the car ready. But 15 minutes later the person called me again informing that there was some miscommunication and the car infact had not arrived till then. I wanted to speak to the manager, who could not give me a clear answer as to why this miscommunication had arisen. He told me that the car was on the road but could give me a tentative date of arrival. On 18th nov, i got another call from them informing that the car had arrived and i could take delivery anytime. I was again out of town and on 21st nov i had gone there to take delivery. The manager informed that the customer offer had come down to rs. 10, 000.00 only (It was rs. 20000.00 + lottery). However, when i had checked the car i found it was not the right model (Again celerio vxi amt model, instead of my booked celerio x vxi (O) amt). By now i was totally exasperated and cancelled my booking. I enquired in another dealer in sivasagar (A nearby town) through one of my friend. Although they didnot have the model with them, they contacted other dealers in assam and informed me that i could buy from tinsukia dealer, who had a car with same model with them. Moreover, the customer offer was rs. 25, 000.00 there.
I bought my first car from maruti jay bee auto in 200 (Maruti zen lx). The employees were so cooperative and helpful then. I can lodge a complain with consumer court here. But before that i want that some action should be initiated from your end. I wonder how such insensitive, arrogant people can find job in such reputed organization.
I have attached the delaer's quotation for your reference.
Dr. H. K. Dutta
Professor & head
Dept of pediatric surgery
Assam medical college
Dibrugarh, assam.
Ph: [protected]

Dear sir, i sent vehicle for general services and for small complaints at padmaja commercial corporations for last two times. They even not checked complaints and not even made trail for 100 meter so they will know vehicles complaints
Now it was the issue that vehicle was not moving and having jerky movements when we cross 30kmph speed and very much imbalanced
Even after trail they should inform the issues but not informed anything

Vehicle no:ts09ub7115 super carry goods vehicle given to repair on sep 5 till now vehicle is in work shop only (Upparpally attapur hyd) they r saying that parts r not available with us, senior mechanic is not available till now they r not handovering vehicle saying that some problems, now financier is saying i will seize the vehicle. Ple take action on them seriously as this maruthi suzuki super carry is worst and facing a lot of problem no proper response.

Sir!
I got a message from quickr that my resume had been selected for supervisor job and even they had conducted an online interview and said that I had selected and sent me an offer letter I'm giving it below. They asked me to pay an amount of 1450 as a security amount for training and said that the amount is refundable in your first month salary. I had paid the amount. They said that within a week I will get a verification call. Can you please check and say whether it is a fake offer or genuine offer.I'm giving you the mobile numbers and email I'd provided by them. They are still responding to my calls.

Hiring officer number:[protected]
HR number: [protected]
Email ID: hr.[protected]@gmail.com

My contact: [protected]
Email ID : [protected]@gmail.com

Hi,

I have given by bike for engine work to umang service center in rohini (Delhi) naharpur village 2 on 16 of october and i got by bike back on 26 october and again on7 nov engine started giving problem. So i took it to service center on 7th nov morning and they told me that i will get the same by 11th but till date i have not received my vehical and when i called there service center they tld me that it will take 2 more days. I am regularly following up with service center but not getting resolution. Kindly take serious action against service center as they dont deserve to run a service center like brand name suzuki.

My bike name is suzuki gs 150r.
My email id is [protected]@gmail.com

Kindly contact me and provide me resoultion.

Its a shame tht even after i buying a warranty i was charged by shivam auto zone kandivili mumbai for my car repair last month and no one is bothered to help me in this hence i wnt a solution for this now and even the superiors and all the staff frm shivam auto zone and maruti is not looking into this matter what should i do now
pls advice me wht to do cause it's a delay from Maruti and Shivam and even after paying I am getting this type of services why is this what we pay for

I brought a new maruthi wagan r from your thrissur, kerala dealer brd car world limited on 28th june 2017 and i am residing in a town named chalakudy under the same district. I have opted for an extended warrenty platinum from the dealer which will be commencing from the date of expiry of the initial manufacturing warranty for two years. On 16th august 2018 our entire town was flooded with water and my car also drowned. Under the maruthi insurance, i put up a claim and requested for a free repair of the vehicle but the surveyor has decided the claim as total loss and payment of id value as settlement for refund. Thus i have received the insurance amount in full.
Now my grievance is that since the vehicle is not existing and the original warranty stands cancelled and void, no question arise for any extension of warranty which will be commencing from 28th june 2019 only.
My humble request is that, i may be refunded with the amount i paid for the extended warranty in full.
I am attaching the invoice and the extended warranty certificate.
I am attaching the copy of the invoice and extended warranty certificate.
Awaiting for a favorable reply.
Thanking you.

Hello team,
I have purchased the new suzuki access 125cc vesicle at gem suzuki delates in hyderabad kondapur show room.
Here, i want to tell you the problem i have been facing with this gem suzuki dealers.
At time of sale, team was very nice and promised for hassle free service till the registration completion.
I believe in their words and trusted them. I bought the vehicle by paying whole amount without any debt.

Now, the problem has started. After 15 days, i have been following up the showroom people for vehicle registration. They have not responded and gave one agent number.
I called this agent and he told me to come on 02nd nov at kondapur rto office for vehicle registration.
I went and stood in the queue for almost one hour and finally this agent guy came and gave receipt containing some other tr number. I shocked and asked him then he said the vehicle papers have not shared from showroom and he did for different person since that person name also rajesh.
After one hour, my vehicle papers have come from showroom and did all the processes at the rto office. They said i would get registration number over the message within a week.

Now, it has been more than 15 days i have not got any message and i followed up my self with agent and people at showroom and figured out that the agent had done wrong registration and the papers have been canceled.
There was no update from anyone. After hearing this i am wondering who will help in this regard because if i call showroom people they are saying check with agent. This agent i dont know is he aware of the paper work and working dedicate for gem suzuki motors?

I need your immense support in this regard to ensure smooth registration for my vehicle.
There is no point in buying vehicle if it is not regulated for govt of telanaga road transport. Please help.

. Purchase date 12th sept 2018.
2. Tax chalan date 24th sept 2018.
3. Insurance date from[protected] till[protected]
Dealer info as below;

Aradhya auto pvt ltd.
Asher estate, opp. St. Xavier's school, nashik-pune highway, nashik - 422101

Sub-dealer info as below;

Rushikesh suzuki,
Lam road, vihitgaon, nashik road.

Till date our vehicle has not been registered by rto. Because of which we are not able to reap benefits of insurance poilicy claim that we have registered as above.

We see that the dealer are not proceeding with the registration process and delaying the process despite numerous reminders and follow ups.
So i had lots of harshment
Now i want cancel this vechal

—
Avinash porje

Hello, i was driving on highway at 80 km/h speed in right lane and all of a sudden a cow came out from the bush-divider in the right lane within 10m away. So in order to save the cow i shift my car to left lane and for a second all was good and i crossed the cow as well and was going good in the left lane. All of a sudden the car flip on the driver side, jump on the bushes, drag all the way through to the other side of the highway and then end up there in right lane after rotation. I have contacted maruti many many times but have not heard anything yet. No one even care about customers after selling the car. I have been contacted by someone who will provide me the report for the accident but what after then. So please help.

Ajinkya gursale here from mumbai. I had booked celerio cng model on 22 september 2018 from paramount wheels showroom from mira road - east, thane - 401107 branch. I was going to take the delivery on 18th october 2018. On 16th october 2018 the dealer tells me that the car cant be arranged and after lot of heated argument they told me to buy maruti celerio zxi by paying extra money and they will fit cng in next 2 days. I had agreed to all this. They give me the delivery on 18th october 2018. They told me this is a brand new 15 days old car.

Today (14th november 2018) i get the rc book by post and when i checked the rc book i see they have given me 11 months old car. I quickly checked the car and saw that it has rusted engine part as the car is old. They have cheated me with the car and even not fitted the cng till now. The car is also giving engine noise as it is old. I call them many times and they say cng will be fitted in next week and many a times they don't answer my call.

This is very much unethical. I have worked hard day and night and saved money to take this car. This was my dream car. I have paid them 6 lac rupees. This is very painful. I want all my money back (Full refund) calling them is not working at all. I don't understand that when i am genuine from my side why do they have to cheat. Please help me solve this issue as soon as possible.

Kindly contact me as soon as possible [protected], [protected]. I also trying your contact number but it was always at not reachable mode, hope for positive reply.
Regards
Dheeraj

I bought an alto 800 std from jamkash (Srinagar, jammu and kashmir) and i was told that the registration of my car will be done by the dealers, the cost of which would be included in the already paid amount for the car. When the time for registration came, i was called by the authorities to take the documents to the rto's office by myself. I did the whole process by myself which costed me about 2000 rupees from fuel to registration. Can i be paid the amount by the dealers? Moreover, the rc, which i was supposed to get by post, is yet to arrive at my place after two weeks of expectation. I was fined rs/-200 for not possessing the rc.
Please help me with your valuable response!

With reference to the subject cited above, I would like to site you with some of the necessary details regarding my purchase of Maruti Suzuki Ciaz from Nexa Showroom, Vapi.
Car Name – CIAZ DIESEL – NEXA BLUE (STAR GAZE)
Model Number – SMART HYBRID S BSIV – CIRDAZA00 HSN CODE: 8703
Purchase Date – 09/11/2017
Invoice Number – NA97VAPIGS00065
(Copies attached along with for reference).
I would like to bring into your notice that within 8 months of my purchase of the vehicle, travelled less than 40, 000 kms, two tyres of my car has faced severe issues. One of the tyres was torn apart during driving and the other tyre of the card has a bulge on its surface (Photographs attached along with).
After taking this matter to the Nexa Showroom at Vapi, I was not provided with any support, and instead, was asked to purchase both the tyres. Initially, I was asked to pay the entire cost of both the tyres. After a series of arguments, it was agreed to pay half amount of both the tyres. Having no other option, I was forced to make the purchase, as it was my only mode of travelling. (Attached along with are the copies of invoice, showing the purchase).
I have attached along with all the copies defining the warranty of the tyres. Considering the fact, that, the tyres have travelled less than 40, 000 kms, it falls under the warranty category.
Being an esteemed customer of the Maruti Suzuki brand, I request you to provide me with proper answer to the same and also refund me with the amount I have paid, within 15 days of receiving the letter, failing which I will be forced to take this matter to the Consumer Forum.

Please kindly look into this matter..
One of your service center is in aliganj, bhagalpur..
Name: simanchal service center. This is very poorly serve us. They work in the process of lifo last in first out & this is very bad..
So sad the staffs here not so good they first deal the paid services customer & later on the free service...

Thanking you

Name : shrikant vishwakarma
Contact no:[protected]
Address: new bramhand annex chs, g-3/003, phase no. 8, dharmachapada, thane (W) 400 607

Vehicle no. Mh 04 je 0546

Date of claim: 2nd november 2018

Insurance no. : og[protected]-00014837

Service center: kiran suzuki, thane (W)

My motorycle suzuki gixxer sf fi abs was handed over to kiran suzuki service center on 2nd november 2018 the date of this complaint is 11th november 2018 and my motorcycle is yet to be repaired when i was asked to collect the motorcycle in 4 days by dheeraj [protected], the insurance agent in the kiran suzuki service center.

I have been trying to get the so called service center (App motors, puducherry) of mine to pickup my bike for service as i am unable to start it, for last 3 days.

This is the worst customer service i have ever experienced. I am doing my house surgency and find it extremely difficult borrowing from people to go to duty especially when on call

In my college i have friends who use local auto workshops for there service needs just because u own the worst service center with no accountability. It is a pathetic situation for a global brand like yours.

I cant even find a dedicated complaint forum for suzuki. I am not expecting much from your side and this is just to convey my frustration because of being unfortunate enough to buy one of your bikes.

I will be joining a lot of people who are planning to unload this bike at whatever price the end of my course just because your commitment to your customer ends at the point of sale and not because of the bike per se as gixxer is a decent piece of machinery in its class.
Thank you