Maruti Suzuki India Complaints & Reviews

A very bad experience with maruti suzuki it s definetely a good car but the employees of showrooom of mahalaxmi automotives (Pune) are not supported are not good in this. They only trouble customers

I purchased new car but only in two weeks engine stop on road then it not start as 15 day. Service employee and their seniors don't take responsility to get me car immediate repair.

So beware of and i suggest do not purchase any car from mahalaxmi

Last year i had purchased the scross alpha nexa car from sai service. I had taken extended warranty from maruti suzuki and not from sai service. But they have send me threatening email and calling on my phone on that if i dont renew my insurance they will cancel my extended warranty. Ms. Devyani from sai service has tortured me by calling again and again on this issue. Its purely the customers choice to select from which maruti service dealer they want to do renew of car insurance.

Jamkash vehicleads pvt ltd, nexa, jammu have done cheating with me by delivering defective baleno car. Raised it to mr shiv pushp territory service manager-nexa and sachin ahuja regional service manager-nexa, rishab sharma tsm – nexa north 2 but seems their intention is to hide this act of nexa dealer. Got delivery of faulty baleno car with steering, clutch, brake and suspension issue, compliaining from very first day about clutch but seems...

Maruti has become t. R. Sawhnwy's hand puppet. My complaint [protected] which was done five years ago, maruti has shut down without informing me and without solving it. Now maruti generate two new complaints number but nothing happen.
My two cases are running in cdrf-v shalimar bagh with maruti & t. R. Sawhney motors. T. R. Sawhney have full impact in maruti, politics, police and judiciary.
The government is a dwarf in front of them.

I promise to post pictures of my cases decision here and in newspaper.

I visited today for service on sb car kalyanpur kanpur but car not serviced properly even car not washed properly and my rear camera also not working when i recieved my car. Registration no up78fk0990.

I think maruti suzuki is very reputed company they think about their consumer so please take a necessary action against responsible person and i complaint before on maruti website and to showroom gm email id and i receive call from service centre they are forcing me to close the complaint.

Name
Ashutosh dwivedi
[protected]

Dear sir/ma'am, complaint reference no. Nx[protected].
महोदय,
उपरोक्त शिकायत पंजीकृत करने के लिए धन्यवाद। शिकायत पंजीकृत होने के पश्चात फ्यूचर ऑटोव्हील, मोहबेवाला, देहरादून mr. Shishupal prajapati ji से हुए वार्तालाप के बाद मैंने shakumbari सर्विस सेंटर, sitabpur kotdwar को कार सौंपी। वह पूर्व की कमियों को तो पूरी तरह दूर नहीं कर पाए, वरन बम्पर पर गिरी चिपकन को छुड़ाने के प्रयास में बम्पर और भी भद्दा कर दिया गया है।
मुझे अत्यंत दुख के साथ कहना पड़ रहा है कि कंपनी के अधिकारी/ कर्मचारियों की मंशा कार में छोड़ी गई कमियों को दूर करने से अधिक तवज्जो शिकायत को किसी तरह से समाप्त कराने में अधिक है। सर्विस सेंटर में जाने के बाद हर बार कार पर नए स्क्रेच देखने को मिल रहे हैं। मेरी कार मरम्मत करने के नाम पर बदरंग कर दी गई है।
मेरा सम्मानित मारुति कंपनी से आग्रह है कि आप अपने इंजीनियर को भेज कर मेरी कार का अवलोकन कराने का कष्ट कीजियेगा। मुझे यह भी अंदेशा है कि फ्यूचर अटौव्हील्स, मोहबेवाला देहरादून उत्तराखंड में मैकेनिकों ने मेरी कार के कंपनी फिटेड रेडिएटर व अन्य पार्ट भी बदल कर किसी वाहन के पुराने पार्ट लगा दिए हैं। संभवतः इसी कारण रेडिएटर का कैप व कूलैंट के बिना ही मुझे कार सौंप दी गयी थी।
कंपनी के फ्यूचर ऑटोव्हील्स देहरादून व शाकम्बरी कोटद्वार की कार्यप्रणाली से मैं बहुत आहत हूं। आग्रह है कि मेरी कार को बिना किसी शुल्क के पूर्व स्थिति के अनुरूप पेंट दुरुस्त कराने, बोनट व बम्पर बदलने, इन कार्यों को करने के दौरान सर्विस सेंटर में मेरी कार को पहुंचे नुकसान के लिए दोषियों के विरुद्ध कार्रवाई करते हुए मुझे सामाजिक, आर्थिक, मानसिक व समय की क्षति की भरपाई की जाए।
आनिल कुमार भट्ट
Uk15a 9292

I have purchsed new model dezire on 05.10.2017 from M /S Stan Autos Pvt Ltd.Ludhiana (Punjab) under Registration No. PB10GN 0108.From that date to till date, I am observing carbon emissions problems in my car (latest Snaps attached) even after forceful overhauling of engine and illegal swapping of parts by your authorised dealers and your north Manager Mr.Gunjan Malik. They are misbehaving with me.

As a result I am in consumer court against your dealer and with you.

Now they are not interested to solve the problem unless and until due to case.

They have also ignored the work even after demanded job card.

Please intervene in this matter.

I am a 15 year long user of maruti car, presently using celerio lxi, on 10/10/18 i went for a routine service to my nearest mas maruti link at salt lake where i used go for last 15 years. When they returned my car i found that the interior was not at all cleaned, as i am very particular about cleaning it was clearly visible to me. I informed the staffs as mr chakraborty left for lunch. Someone again call the cleaning person and tried to make up the situation. They only sprayed some polishing aerosol at the dashboard which was not required.
Very much disappointed about the service quality, even doubt the cleaning of engine/ac filter/plugs as it is not possible for me to supervise every work personally. Feeling sad...

Car details: wb06k8252, invoice no. Jrc18/005656 dt.10/10/2018, job no.0842119.
Dr somnath chattopadhyay.

I have a request that i have given a complaint against popular vehicle sales and services.Some of the problems resolved after around two years one problem is still existing. They are not giving a proper response to the customer complaint or in telephone.Now the problem is that they made resolving it draged two years now they r telling its two years so we cant do.I dont understand the logic.Please resolve the problem.

Purchase on[protected] from motor world, jamshedpur having chassis no-ma3ezde1s00385788 engine no. K10bn8014276 some sound is coming from front left side it was informed in all three free servicing but it was not repaired when asked it was told it is a manufacturing defect is it so or what as you are say it is your most successful model whether it will be repaired or not

Dear sir,

Kindly refer our telecon today with you[protected] regarding complaint towards billing of my car serviced by abt maruti, arumbakkam, details of car is detailed below:

Tn 02 au 2102-maruti dzire -
Kindly note last year during 20th september 2017, the car was given for general service and they changed oil etc., and charged me rs. 10, 270, thereafter for small jobs and during service campaign the car was serviced by them without any issues. Recently i got frequent calls for more than 15 times from last month on wards and insisted the car has to be serviced at free campaign conducted by them for rs. 400. I intimated that the car was sparingly used and no need for service, since its speedo is only 61773 kms from 54871 i. E 6900 kms run for 13 months from last service date 20.09.17.
Due to repeated calls from them the car was taken for so called free service campaign today 07.10.18 at 10.30 am by giving job slip without any serial number and date etc., after that the call from them confirms for oil change is must required and the cost will be around rs.3000, then i said ok for service even though i believe oil change not required, to my dismay around 3pm the service adviser told me to pay around rs. 7900 and the car will be sent to my address. I spoke to the customer care person that this is unfair and with out my approval how the amount will be rs 7900 instead of promised rs. 3000, he bluntly told that they have intimated me and i gave consent for rs. 7900.
My grievance is how abt, arumbakkam behave like this without any business ethics or logic and transparency towards its customer. Kindly do the necessary action/steps to avoid such incidents to their genuine customers like me.

Hello sir/madam

I am raman sharma.
Last year i purchased swift lxi (Optional) from your bagga link showroom.
After a while when my car went for first service, he took a dent on my car bonet, and when i made complaint at your service center, they accepted their fault but again i had to visit three times to your service to get my car repaired.
The paint that they used at my car was not genuine since it get dull in just few months, they left two to three drops of paint on the bonet.
Yesterday when i was going to get my car serviced i saw a crack line on front mirror just after removing the body cover, and there is not even a single dent on the mirror of anything that could be thrown on that, and for the same issue i had talk with maruti executive they are not ready accept this incident.
I am very unsatisfied with the service of your company.
In a year my car got three times serviced as per the given schedule by your guidelines.
I hope you'll look after my problem.

Thanks & regards

We serviced our car in alankar auto sales & service pvt. Ltd on 21/09/2018
At the time of handover our vehicle to service center we explain our problem to mechanic but till date the problem is same and we are unable to drive our car in proper way and we paid to service center rs - 5110.00

Name - raj kumar prasad
Id[protected]
Job card no - jc18016415
Reg no - br01bf1631
Model - maruti swift vxi
Sa name - gunakar kumar

Our car having registration number HR-24Q-5309 (MARUTI SWIFT VDI) met an accident and we have given for insurance claim and repairs of the same at Maruti Suzuki Arena, Sirsa address is Near Raja House, Dabwali Road, Sirsa-125055, Haryana on dated 24.09.2018. After more than 1 week i.e. on 02.10.2018, they are delivering our car without fully repair from back side and even from front side. We refuse to take delivery as we are not satisfied with the repair work. Their Representative Mr. Surender Sharma rudely refused to do the repair as we desire, because he said estimate was submitted without taking into consideration the backside of the car. But, they did not repaired it completely even from the front side also.
Nobody is ready to even listen our problem and we have not taken delivery of our car. We want to take delivery after full repairing of the card from front as well as from backside without any extra charges/expenditure on our account.
Kindly do the needful and inform us accordingly. We experience a bad behavior and bad service repair experience from your Sirsa office workshop. Photographs of the repair work is attached.

Dear sir/madam,

Kindly note that i have purchased alto800-vxi car on dated 25th sep-2017 from katariya automobile, ahmedabad (Gujrat).

I am not happy with my car's performance from the date i have purchased.. And i have been complaining from the very first servicing to katariya deallers (Ahmedabad) and they are returning car as it is.
But problems are there...

Problems mentioned as under -

(1) pick up problem is in second gear even in first gear in case of ac on with high noising in engine.
(2) mileage issues
(3) central lock is not working after last servicing 29th sep 2018

I am Ruby Raghav worked in Sidhi Vinyak vehicles Pvt.Ltd. at Bahadurgarh (Haryana 124507) as post on True value data manager . I had resigned the company from his post in Jan 2018. The company had asked me to pay the money( Salary) after 1 month. But the company is refusing to pay money( Salary) after 7 months. While I had cleared all the dues before giving the resignation. Yet the company is not giving me my salary and 1 year of incentive. So, I request to you please give me some solution for my salary and incentive.
The company details as mentioned below:-
Zone:-North
Region:-N4
Dealer Code:- 2G01
Dealership Name:- Sidhi Vinayak Vehicles Pvt.Ltd.
City:- Bahadurgarh
State:-Haryana
Pincode:-124507

Complain By:-
Name :-Ruby Raghav
Contact Number:-[protected], [protected]
Email Id:-ruby.[protected]@gmail.com

महोदय,
अत्यंत खेद के साथ निवेदन है कि मेरी इग्निश अल्फा कार 31.07.18 को दुर्घटनाग्रस्त हो गयी। तत्काल सर्विस एडवाइजर से बात करने पर उन्होंने कार 5 अगस्त के बाद लेने की बात कही। बाद में मुझे 4 अगस्त का समय दिया गया। मैं 4 अगस्त को मैंने कार सर्विस सेंटर पर दी। कार का सर्वे करते हुए बोनेट खोलते हुए संबंधित कर्मी से कार का विंडशील्ड टूट गया। मुझे रिपेयर पर अनुमानित लागत 40 हजार व कार डिलीवरी प्रॉमिस डेट 30 अगस्त बताई गई।
कार देकर लौटने के बाद में समय समय पर कार के संबंध में जानकारी लेता रहा, मुझे कहा गया 25 अगस्त तक कार आपको मिल जाएगी। 25 अगस्त से प्रॉमिस डेट तक मे लगातार संपर्क करता रहा, लेकिन मुझे गुमराह किया जाता रहा। 4 सितम्बर को मुझे कार तैयार होने की जानकारी दी गयी। 4 सितम्बर को मेरे किसी रिश्तेदार की मौत हो गयी, जिसकी जानकारी मुझे 5 सितम्बर को तड़के मिली, मैंने सोचा देहरादून से कार लेकर मैं अंतिम संस्कार में शामिल होते हुए घर कोटद्वार आ जाऊंगा। लेकिन सुबह 10 बजे जब मुझे कार दिखाई गई तो उसके लेफ्ट डोर पर काफी बड़ा स्क्रेच लगा था। काफी जिरह व फ़ोटो देखने के बाद कार का डोर पेंट किया गया और मुझे अगले दिन कार देने की बात कही गयी। मैं सरकारी जॉब में हूँ और छुट्टी न होने का हवाला देकर मैने उसी दिन कार ले जाने की बात की, तब मुझे शाम 5 बजे कार डेलिवर्ड की गई।
रिश्तेदार के अंतिम संस्कार में शामिल न हो पाने, कार के डोर पर स्क्रेच अनावश्यक विलंब आदि कारणों से मैं अत्यधिक तनाव में था। कार लेकर करीब 10 किमी चलने पर ही कार झटके लेने लगी, मौक़े पर पुलिस ने पास से ही एक मैकेनिक बुलाया, तो पता चला कि रेडिएटर का कैप नहीं लगा था और न ही रेडिएटर में कूलेंड भर गया था। एक हजार रु खर्च कर मैं घर पहुंचा। अत्यधिक नाराजगी के कारण मैंने सर्विस सेंटर बात नहीं की और फीडबैक कॉल का इंतजार करता रहा, जो आज तक नहीं आयी। आपका ध्यान में कर के रिपेयरिंग की कमियों की ओर आकृष्ट करना चाहता हूं।
1. कार का बोनेट ठीक से एडजस्ट नहीं किया गया है, वह एक ओर से उठा हुआ है।
2. कार के हेड लैंप भी ठीक से फिट नहीं है।
3. कार पर टूटा हुआ ग्रिल लगाया गया है, जिसे चिपकाया गया है।
4. फोग लैंप भी ठीक से नहीं लगाया गया है।
5. ग्रिल चिपकाते हुए बम्पर तक उसके छाप पड़े हुए हैं।
6. बम्पर, बोनेट आदि पर पेंट करते हुए पेंट के छींटे कार के अन्य हिस्सों पर लगे हैं।
7. पेंट किये गए किसी भी पार्ट की रबिंग नहीं कि गयी है। नही कार की धुलाई की गई है।
8. कार को भीतर भी गन्दा कर दिया गया है।
9. बोनेट का लॉक ठीक से एडजस्ट नहीं किया गया है।
10. कार की रिपेयरिंग बेहद घटिया, लापरवाही से की गई है। कार्ड से पेमेंट करने पर अतिरिक्त शुल्क लिया गया है।
मेरा आग्रह है कि आप उपरोक्त शिकायतों का संज्ञान लेकर कार में बताई गई सभी कमियों को अविलंब, निशुल्क, अधिकतम एक दिन की अवधि में कोटद्वार में ही दुरुस्त कराने की कृपा करेंगे। साथ ही मुझे हुए समय के, मानसिक व आर्थिक नुकसान के लिए उचित मुआवजा अदा करेंगे।
भवदीय
अनिल कुमार भट्ट
Uk 15a 9292
चेचिस न..129440
इंजिन न...4286024
कोटद्वार, पौड़ी गढ़वाल।
मोब...[protected]

Dear sir,
I have got my car hr03l8142 serviced from above said service station vide invoice no. 01br18001249 on 28.09.2018. To day i have again visted for rectification of improper alignment during above service. The stereo of my car was working till today but during rectification of alignment some defect has been caused to my stereo by service centre due to which it has stopped working. They are demanding rs. 1250/- toward labour charges for stereo repair which is not correct since defect has been caused by their end.

You ar requested to look into the matter and ensure that no such unjustified charges are charged from me. Their telephone no. Is[protected].

Rajni kumar
Mobile no. [protected]

I have purchased a new car (Model: maruti alto k10 vxi amt) from bimal auto agency, mahadevpura, bangalore. I had no problems with my car and the first two services from bimal, peenya branch were good. But the third free service dated 29 sep 2018 involving the oil change and wheel alignment was of extremely poor quality even though i have paid a net bill amount of rs 4543. The dashboard shows an alarm indicating oil leakage and i am unable to shift gears above 1. The staff of bimal peenya are not answering my phone and i am unable to contact the service manager. To add insult to injury, they are demanding rs 3100 for towing my car to the service station. Please find the following details and help me to get my car repaired to its original condition.
Customer id: [protected]
Invoice no.: 035/br/18004158
Job card no.: jc18004836
Date: 29/09/2018

To,
General manager - quality
Maruti udyog limited,
Gurgaon, haryana

Dear sir
I am venu gopal nair. My vehicle is maruti dzire vxl number kl 27 g 7011
Purchased at invoice 19/09/2017 from avg motors thiruvlla patanamthitta kerala.
I given my vehicle at avg motors sevice center thiruvlla patanathitta from 26/08/2018 to 19/09/18. They kept vechile for 20 days full service and repair. But we got our car after service. We have seen many problems or suffering like
- all backside seat was wet and bad condition.
- all bottom parts of car body inside to rust cause due to the action of water.
-gear box not fitting properly both side cover.

Not properly check and repair or service.
We went two times after service but every time will get another service problem.
I am not satisfy this service till
So please try to resolve this problem as soon as
We accept good response from you
Thank you