Nov 30, 2018
Updated by Mahaveer04 Car DealersMaruti Suzuki India fraud and give me defective car wagon r vxi
Maruti Suzuki India — fraud and give me defective car wagon r vxi
1 Review
Mahaveer04 on Sep 28, 2018 Mark as Resolved
There was reply me they lawyer said overdrive by driver
But few questions to i ask by you
Who wasy check my car properly team name and how check online what's up video calling or menuly they team came?
Not give me pda reports file why?
Insurance company survey who came and where?
Who sings.in insurance company form?
They told me totally lost expenses 1.4 lack but insurance company they submit online 19000.00 approx why?
They have given me defects car
What was my life if i dia so who responded?
3 month i was in this car all my work spoil but no results found
I request you all please please help me
I hope so you all give justice now
Fire my new car on the wey but maruti and kataria dealer not claim and warranty it's running 265 and 1 moths only me also fire i locked in car but thanks to god last time open get and i having safety they have told me it's running problem by driver it's not our faultomplaint against: katariya automobiles pvt. Ltd. Maruti suzuki md, ceo, directors all herd of respected sir
Email address of katariya automobiles pvt. Ltd. Maruti suzuki md, ceo, directors all herd of respected sir:
Customer's details:
Customer's name: yogeshkumar j. Parmar
E-mail:[protected]@gmail.com
Contact no. [protected]
City: ahmedabad
State: gujarat
Complaint category: automobiles
Claim amount (Approx.): 4000000
Subject: fire my new car only drive 265 km on way
Complaint description:
Date: 23/03/2018
Notice by regd. A. D.
1) katariya automobile pvt. Ltd.
Maruti-suzuki car dealer,
Behind adani petrol pump,
Makarba, nr. Rly. Crossing,
S. G. Highway,
Makarba, ahmedabad-380051
2) shri navin jain, managing director,
Shri rakesh patel, c. E. O.,
Katariya motor pvt. Ltd.,
Maruti-suzuki car dealer,
Behind adani petrol pump,
Makarba, nr. Rly. Crossing,
S. G. Highway,
Makarba, ahmedabad-380051
3) c. E. O./managing director/director/ chairman,
Maruti suzuki,
Bangalore
4) katariya motor pvt. Ltd.,
Service station,
Mr. Nitish goel, g. M., & mr. Parth shah,
Workshop manager,
Body shop manager, mr. Snehal,
Dariyapur,
Ahmedabad-380001
On behalf of and under instructions of my client krunal hamirbhai dafda, of m-3/32, parasmani apartment, near torrent power, amraiwadi road, amraiwadi, ahmedabad-380026 (Phoneno.+91-[protected], +[protected], email id: [protected]@gmail.com and his brother in law shri yogeshbhai j. Parmar, jaja keshavni chali, opp. Bombay housing, saraspur, bpunagar, ahmedabad, i the undersigned advocate j. N. Gupta of above address have to give you this notice and to warn you that:
1) that my clients are living at their respective address mentioned above with their family.
2) that, my client has purchased wagon-r car for rs.4, 77, 000/- against exchange of zen estillo car from you no.1 vide invoice no._, dated _.
3) that, on 24/12/2017 my client shri yogeshbhai went for darshan at radha swami temple, at naroda-dahegam road at 10:30 a. M. And while returning back, after driving half an kilometer suddenly the smokes were started to come out from bonnet of the car and fire was broke out in the engine. Due to which all the four doors were auto locked and even after number attempts my client could not opened any of the door and after about 15-20 minutes of struggle somehow he managed to open the door and immediately come out from the car and when he opened bonnet of the car smoke come out with force. My client sprayed water and with sand controlled the fire and saved his life and others who were in the car.
4) that from the date of purchase of the car to visit to the aforesaid temple of radha swami the car was run only 265 kilometer and since it was new car, it was completely impossible to catch sudden fire.
5) that, my client on recovering sense called the toeing service station of katariya pvt. Ltd. And car was toed and moved to dariyapur. That, on the way to dariapur, driver could not applied brakes at meghannagar, meena bazaar and as a result accident was occurred and bonnet of the car was damaged. Thereafter the car was taken to dariapur service station and my client at about 10.00 p. M. Spoke to the general manager shri nitesh shah over the phone and he replied that our engineer will inspect the car will inform accordingly.
6) that, thereafter my client had words with maruti engineer shri jainalbhai shah and he stated that the fire was result of error driver driving the car, therefore, you will have to pay for repairing of the car, as it was not manufacturing defect of the company and he also uttered discriminatory words viz. Caste related language as my clients belongs to backward class. Though the car was under warranty, they wrote on their letter pad that the car is not under warranty for fire incident took place and the fire was broke due to your default and negligence. Thereafter the car was taken to the service station and total loss was assessed to the car.in this connection, my client enquired as to how sudden fire can broke out in the car when it is absolutely new car which was run 265 kilometer only. That, upon enquiring so my client was replied that it would be revealed after further investigation. Thereafter, it was informed by an expert of your company that incident of fire was occurred due to clutch default, as the engine catch heat because o[censored]se of clutch. Therefore, my client asked for replacement of the car with new one as it is only ten days old car and because of defective clutch the fire has been broke, i am not going to take back this defective car. Therefore, my client was promised by your side that, we will repair your car and will make it as good as new one without charging a single rupee to you and everything will be done, we will submit only bill of rs.19, 000/- with the insurance company and not bill of rs.1, 02, 000/-, this has been stated in r. T. I. Application. But the insurance company has told that there is total lossin the car and another insurance company has told the same fact.
5) thereafter, my client time and again approached you no.1 and obtained information. Thereafter, my client was informed by your company’s service station that the car was driven on half clutch and half handbrake and there is no fault of the company, therefore, you will have to pay entire cost of repairing. For your kind information it is to state that my client has been driving car since last fifteen years and is fully aware that how to drive car and when the car is running on half clutch or handbrake then how it sounds. Therefore excuse for fire accident given by you is totally absurd. However you gave repairing bill of rs.1, 02, 000/- + gst + tax to my client which was produced before the insurance company. As my client’s elder brother is suffering from cancer and my client was in need of vehicle hence was forced to take delivery of the car by paying rs.9, 000/- but when my client enquire about same, it was come to his notice that the bill of rs.19, 000/- has been submitted to the insurance company.
6) in light of above, it appears that fraud and cheating has been played with my client by selling him defective car and further you have charged huge amount toward repairing. When there is total loss of car, the repairing work would not be appropriate and my client deserves and entitled under the law replacement of defective car with new one. The fire broke out in the car was due to defective clutch or any other defect in engine for which my client is not responsible at all which please note. That for redressal of grievance my client for number of times went to see director of your company and though the director was in office, he never cared to meet my client and to resolve the issue and on the contrary nasty treatment was given to my client by your director and caste related words were uttered as my client belongs to scheduled caste, due to which my client has suffered great shock and my client has been suffering physical, mental and financial harassment, inconvenience and hardships due to your attitude toward him. That even after spending huge amount for new car, my client has to deprive from car and could not use the car for which he bought it which is totally offensive act on your part. Therefore, please to replace the defective car with new one to my client within-10 days from receipt of this notice or my client will be forced to self emollition in front of your showroom and further to please to give pdd report of my client’s car which is not being given in spite of repeated demand and request from rakesh patel and jainal shah of katariya motor pvt. Ltd. Dealer of maruti suzuki. Further to pay rs.1, 50, 000/- toward compensation to my client for physical, mental and financial loss and hardships suffered to my client as you have given the said defective car to my client fitted with duplicate parts and also you have over charged for the of accessories fitted in the said card which is very much higher than mrp. Failing to which, please take serious note that, my client will initiate necessary legal actions against you before the appropriate forum/court entirely at your costs and risks. My client reserves his right to initiate necessary actions against under the provisions of atrocity act for uttering insulting words related to his caste before appropriate authority, both state as well as central.
7) this notice is necessitated due to your default and negligence hence you are also liable to pay rs.10, 000/- being charges hereof which also remit to my client forthwith and obtain valid receipt for the same.
Complaint Status
[Sep 29, 2018]
Maruti Suzuki India customer support has been notified about the posted complaint.
