Maruti Suzuki India Complaints & Reviews

After using my gixxer for 15000 kms only, it had started giving me severe engine noises, to rectify which, i gave my bike to a-one suzuki service center, faridabad on 11th nov. As of 10th dec, they are saying that they need 1 more week which they've asked for thrice already. Disgrace to japanese brands. Also, mailing them is like talking to a wall.

Major marathi suzuki ertiga diesel cars are having gear box synchronization issue with 1st and 2nd gear. Company is never bothered to fix it by calling back the cars and even service centres just change synchronization ring and send and after 5000 kms again same issue starts. I had again given my car for service for the same issue 3rd time and i explained the works manager how to service it by referring the videos. Even suzuki service center works managers are not aware how to fix it permanently.

Order no: sob18001275
Client id: [protected]
Invoice date: 23.10.2018
Customer name: mr. Vinod paul karodi
Residing at vijayanagar - bangalore
_

We bought a maruti brezza vitara zdi+ by paying a whopping rs.13.50 lacs. I have been facing various issues with your dealer garuda autocraft from day one of taking delivery. The car was gifted to my son!
1. Car was delivered without cleaning it properly. I had to practically fight and get it cleaned!
2. The window shields had some stain marks for which again i had to fight for my car and some persons from garuda came home took the car and fixed the issue.
3. While bringing the car back, we noticed that the car's top inner lining (Upholstery) had black stain done by the staff and one of your person admitted that they tried removing the same and eventually made bigger mark. They promised me that they will get the entire inner lining changed in a week or so. It is already nearing one month, i am continuing to give them reminders and no positive response!! The answer is the upholstery is being transported from delhi - just that ridiculous! Bangalore has to look up to heaven!!
4. Recently the tyre got punctured and after noticing it we tried fixing it up but to our shock, we were told that there is split in the tyre and fixing a new tyre is the only answer. Note: new car and new tubeless tyre and the response from sales team is that we need to buy a new tyre!!

Are we getting the right response from the dealer and sales team at garuda autocraft, lalbagh road, bangalore. Are we to approach any other agency to get the compensation in time!!

We are buying the new tyre now as we cannot afford to drive in the night without a spare tyre. The office hours closes at 2.00am on daily basis!?!

We need the upholstery changed and tyre cost reimbursed immediately!!!

Ravindra kumar

Sir,
My swift dzire zxi 2014 model was taken to top clean service centre in thrissur, kerala due to some starting problems. They charges more than 8000 and still the problem persists in the car. Now the car is in the service centre more than a month. The service executive is not experienced and has a lousy attitude towards the customer. Now the car is not returned to me and the problem is not solved please take proper actions

I purchased the latest version of suzuki access 125 on 28th june 2018. However the self start is showing multiple problems and often i end up starting the scooter manually through kick start. The vehicle works fine but the self start problem has been persisting since two-three months now. At first the scooter used to start after 2-3 self attempts, but now it's always kick start as the self is totally not working. I had my second free service done during this time and the service engineers are clueless about the problem. Kindly help urgently.

Hi, am owner of baleno delta petrol, i just run 1870km but my making noise after start few minutes and some randomly i totally confused why this noise. But one day i observed the noise came after release clutch. So immediately i went service center, after test the vechile service people told its problem with clutch release bearing and its manufacturing defect. Can any one help me how to handle this problem. How to proceed. Because it's new vechile and run 1870km.

This is being the third time complaints are arises on my ignis, which is not even a year been old. Initially the boot indicator was prompting, and to diagnose the root cause i had to leave the car for 2 weeks with service centre in kottayam. After that boot lock got damages and was replaced. Right now for more than a month new warning prompt was throwing, "service start system" in mid console after stopping the ignition. It's being specified in the manual the cause could be car battery voltage and check with a service centre. I visited the indus service centre pala they told they can't figure out any issues and it would be better to diagnose the issue was prompting now. But they technicians mentioned they can't find any warning issues in their pc when connected to car. So i myself suggested to check battery water level and it was low than min and then they refilled it. Later i thought issue has been resolved it started again, this time for more clarity i visited nexa indus service centre kochi, even there also they checked with wiring and mentioned some coupling issue and i left with car but warning prompted again. So i had visit again the same kochi nexa service centre, this time i suggested let the car be there for 1 week and all i need is fix for it. After two days i rang them still they were not able to diagnose the problem. So they requested to take the car for a long drive but still they can't find. Why the technicians are inefficient or arrogant enough to ignore a customer problem? How could i suggest a new ignis car for my friends as from starting onwards trouble and even the service technician are inefficient. Atleast please do the needful at the earliest

Only 3000 km driven car new swift zxi amt. Now some noises coming from gearbox while auto shifting. So i went to maruti popular service h &c compound mundakkal kollam kerala. On 20/11/2018 and told them all the details. After a test drive they told there is a sound in shifting. And i suggested them that i want to check in another car. So they provided a new car to test drive. Only in the 1 st shift there is a small noise. But in my car 1, 2, 3, 4, only in 5th there is no noise. So they told me that they will give complains to maruti and give me details as soon as possible. They call me on 3/12/2018 and i went. They told that they want a audio sound of the noise. He took the sound using a mobile phone and send to maruthi. I waited 4 hours and they told no information coming so sir please leave the car for one day i said ok. Next day when i went they are telling it is a normal sound. Message from maruti. I have attached the sound video and job card. Plzz check. So friends plzz dont go for maruti new swift amt its a utter flop

Respected team,

This is to bring your kind attention that i have given my swift vdi, registration number wb02aa5131, engine no # 903753, chassis no # 92635 to maruti true value under dewar's garage ltd (4a, council house street, kolkata-700001, on 20/11/2018.

I have given my vehicle for exchange purpose for new swift vxi registration number wb 02an 4974.

The thing is that i had submitted my vehicle almost 16 days back and they told us by within 7 days will disburse the amount to my account but still they did not complete the things. Not only their respective general manager namely joseph lindsay (True value), rubi khatoon their assistant working dewar's garage ltd, not attending our calls and even always denying to disburse our amount by giving only time commitment.

Also general manager namely mr. Rahul for dewar's garage ltd now saying that he is not from the same department means he is not favoring to resolve our issues. I have already submitted my vehicle and all vehicles related documents and took the new one also after paying final amount. Total valuation for vehicle was rs 2, 20, 000/- (Two lakh twenty thousand), i supposed received my vehicle valuation amount rupees 1, 58, 000/- (One lakh fifty eight thousand only), after paying rs 62000/- (Sixty two thousand) remaining amount for my new car, which i am not able get it till now. Even i visited their office today but nobody responded well to us.

Please advise did i make a mistake by choosing maruti as its going to be my first maruti new car as i was using earlier tata vehicles or i had reached wrong dealer, as i am completely fed-up with this harassment.

I am attaching my all supportive documents for my complaint. Please do the needful on urgent basis.

Farhan ahmed khan
Mob: [protected]
Kolkata.
West bengal

During the warranty period the company is forcing the customers to purchase products from their service centers. They give specifications in their service booklet, but when a customer bought the item as per specification, company denies to use that product and ask the customers to buy that from their service centers. The same products available at a reasonable price at market but we are forced to purchase the product at high rate.in terms of warranty and extended warranty this company and their service centers are selling products at high rate to their customers. This is against customers basic right to choose the parts and oil at the right price.

I have booked car celerio x in mandavi motor in mangalore by paying 5000 token advance. Ask for delivery on 01 of december but they failed to deliver on time and date. Till today i didn't get any feedback from there end. I will never ever sugest my friend's and family to mandavi. Worst service... How they are going to solve my problems any offer going to provide me or...

Dear sir i have make my ritz service at your mp nagar bhopal. After servicing the condition of vehicle get worst, one worst sound is coming. No smooth atall after paying 15500/by cash.. Now he is telling fault of tyre. But earlier it was not like that. They should have tell it earlier before servicing. Frankly speaking road side mechanic is far better than the mechanic who served my vehicle on[protected] at your mp nagar show room. H p dash.[protected].

My son jai sharma had purchased maruti s-cross delta model in june 2017 from nexa motors janak puri new delhi 58. Hardly 16 months have elapsed and the vehicle has covered approx 40, 000 kms that yesterday by gods grace he survived what could have been an accident. He was nearing manesar toll tax barrier that the engine stopped all by itself, neither was it starting nor taking self. He got the vehicle towed to nearby maruti garage and there he was informed by the mechanics that this is a case of engine seizure and approx rs 1.5 lac expenses will have to be incurred. I request you to kindly either replace the vehicle or arrange to get it repaired at company expenses as it is unheard of that an engine seizure occurs in a vehicle which is hardly 16-17 months old.
An early action will highly be appreciated
Name of owner-jai sharma, vehicle nos dl9can1374, ch nos ma3fnebis00153285

[protected],

I have complaint many time with customer care @, [protected]@maruthi.co.in, no responce properly crm : [protected] and even i contacted to customer care regarding the invoice said contact to dealer.

I have called to pratham motors pvt ltd. Wrong no. Updated that is[protected], & 2 more no. Taken from customer [protected],
[protected], both no. Also not working.

I have urgency to take the invoice latter to submit in my rto office worst service from maruthi suzuki i didn't expect this kind of service.

Car details:
Reg no. Ka03ac5168
Reg date: 5/09/2015
Chassis no: ma3fseb1s00499874
Engeen no : d13a5158644
Mfg date : 08/2015

Regards:
Shivakumar kamble
[protected]

I own a baleno of early lot of 2015 registration. Till date there was no issue with the car. But a few days back after returning from a long trip, immediately after parking my car i noticed that smoke was billowing out from left side of front wheel. After opening the bonnet i saw fire in different wires attached to battery. I doused the fire with water and disconnected battery connection. I was wondering how a pride products of esteem company can put someone in danger. It may happen again. What is the way out? I didn't experience this in my life. Thanks that i am safe.

I am s. Venkatesh selvam from tirunelveli district tamilnadu and i parched a dzire on 21/11/18 in aathi maruthi showroom at tirunelveli vannarpettai. On 27/11/18 i noticed heavy smoke coming from the silencer and the oil level also reduced about half litre in the engine. I approached the showroom and admitted the car at aadhi service centre at karaieruppu tirunelveli. I totaly disappointed about this. I expect it should be replaced by the company. Thank you.

Sir i have bought a car fron your distributer before a couple of weeks and i find a huge defect in that product and the defect is, my car is not taking accelaration and i want my problem to be resolved as soon a s possble by replacing my car i don"t want any other issue later thats"s why i am asking you to replace my car for my satisfaction
Thank you
Avay keshri

I got vehicle name as access instead of gixxer in my tr and because of showroom representative mistake. I got the same in my rc. Because of this i am unable to claim my insurance policy. People like me are facing troubles due to their negligance. While purchasing showroom people will take many things. But they wont bother once purchase is done. Please take action against suzuki showroom, kondapur, telangana.

My name is hiren g amreliya. I have buy a ciaz car before 6 month from atul nexa showroom in rajkot (Gujrat). I serviced my car regular. But at the first service i complain about a problem that both front tyre have air issue. But they done nothing. Recently i serviced 3 rd service but problem is not solve. They only wash car outer side not clean car inner side and not solve any problem. They gave car within 1 hour and said its complit. My number is [protected]

I have a maruti celerio purchased in june2016 which has done 15000 km, of late the shuddering has been worsening to an extent that's its almost undrivable. I have given car for service regularly to bimal whitfield who don't seem interested in rectifying anything and only want to make money from service. They told me i have to replace clutch and it's not going to be under warranty. I have lost confidence and dunno wat to do next. Plz help