Maruti Suzuki India Complaints & Reviews

Date : 23rd july 2018

The chairman,
Maruti suzuki india ltd.
1, nelson mandela road,
Vasant kunj,
New delhi-110077

I ikbaloddin k. Sheikh customer of your maruti suzuki india ltd. I write you a compliant of negligence and not paying attention on my complaint of your dealer. For which i may suffer from financially losses and mental disturbance. I give you details of my vehicle and incident.

I had purchased a maruti suzuki vitara brezza (Vdi) car bearing chassis no. Ma3nyfb15hh271557 and engine no. D13a5494537 on 1st sep 2017 from himalaya car’s, yavatamal with finance from hdfc bank ltd. And the vehicle was registered with yavatmal rto having registered no. Mh29bc0339. On 07/05/18 my vehicle was meet an accident and i had give the vehicle to repairs to your dealer in nagpur city m/s automotive manufactures pvt. Ltd. On same day of accident on 07/05/18 and they had confirmed me that we complete. The insurance formalities in a day or two and will repair the vehicle to their best and hand over the vehicle to me within 25 to 30 days.

On 24/05/2018 i got a call from manager of automotive manufacturers pvt. Ltd. Mr. Rajesh mishra he told me their body shop had catches some fire and 8-10 vehicle were completely burnt in the incident and unfortunately one the vehicle burnt here was your. I had asked them what will be the status of the vehicle or refund value? Mr. Rajesh mishra told me that will refund me total invoice value of my car as per my insurance policy which is “return to invoice” in 45 days. But today 62 days have passed and on one is ready to answer.in these 62 days i would be very disturbed. More than twenty times i come to your showroom whatever formality was done but i just got frustrated and more dates.

I inform you that my wife is pregnant. He need to check-up in every 5 days in hospital at nagpur. Whose journey cost is rs. 8000 your office was told that i would get a car for use but he didn’t even get it.

I have no way of earning. From your officer repeatedly assurance is given but nothing is available. I being tortured mentally. My wife is pregnant and she also lives in the concern. If there is a spoil in my wife’s health then you are responsible for it. I request you to know what’s going on in my car in writing and compensate me for the loss, if you do not give it in writing then i will commit suicide and you will remain responsible for it. Me and my wife are completely mentally distraught.

I had spend following amount of vehicle and my expenditure increase by your negligence is as below.

1. Invoice price of vehicle rs. 9, 64, 257/-
2. Additional accessories of rs. 55, 000/-
3. Emi amount of rs. 13, 880/-
4. Journey cost of hospital check-up of my wife – 8 times (From kalgoan to ngp) in 62 day is by rented vehicle is rs. 64, 000/-

Our request to you that you pay us our full amount.

In anticipation of that you will give me justice.

Thanking you.

Your customer

Ikbaloddin k. Sheikh
At post – kalgaon,
Tah - digras,
Dist – yavatmal.

Mob no – [protected]

Attch – copies of invoice for your reference

Copy to :-

1. Mr. Kenichi ayukawa managing director & ceo, maruti suzuki india ltd.
2. The national head (After sales) maruti suzuki india ltd.
3. The regional manager (After sales) maruti suzuki india ltd.
4. The area manager (After sales) maruti suzuki india ltd. Nagpur
5. The managing director, automotive manufacturers pvt. Ltd. Nagpur

I have visited to prem motors guna for accidental work for our car mp 08ca5352 for that very poor response for customers and they told no family members cant put car for work only car owner can give car for work and talking behaviors are not good we know that your car is selling automatically but you have to give proper response to old custumer when i see thier behavior i really not buy second maruti car and not tell anyone to buy maruti car

Sir/madem
I have purchased the vitara brezza vdi (Reg. No is pb 10 gl 9596) in year in 4 sep 2017. From stan autos private limited g t road, near satguru partap hospital, sherpur chowk, ludhiana, punjab 141003
After some time i face some problems like my car doors are defected. I went stan autos service station and got them my concern related to the front non driving side gate as it has some problem like it doesn't get shut easily and there was some noise of some metal object hitting the door from inside from the driving side gate but they are not addressing this well, there is the defect in the door. I have visited service station many times...

When i meet the manger and i asked all about the promblem... Then he dont gave me any responce...

I am very disappointed by the laid back attitude of manager. Maruti image severely, and even though i like the car and the brand, but due to such pathetic service, i don't think i'll be recommending maruti to anybody if it continues in the same way.

I request you to take appropriate action against stan autos at the earliest. I hope to get justice. Awaiting your reply. Thanking you in anticipation.

Regards,

Narinder pal singh

387 phase 1 urban estate dugri

Pb10gl. 9596

Ph: [protected]

I would like to inform you that i left car with service & some work of body shop
But the both work are so poor that i haven't described you.
When i complaint to workshop manager he do not anything for me. When i saw car before delivery two washing person enjoying high loud music & ac
So i request to you the customer review is very bad. I want to say that customer time & money very expensive but the your employees know that it earn free from job.
I am 14 years old customer but i don't regular the maruti suzuki sevice regular.
Some problems i face some times but manager & worker of maruti don't accept the sorrow of customer.

I purchased baleno (Zeta) in may 2016. From day one, i have two major problems with it. First was its poor visibility and second was poor pick-up. Before reaching to any conclusion i tested other baleno car having same model. There was a clear difference of pickup. When i complained about this, i was told that poor visibility is due to its design and can not be rectified. Two years and three services have been passed and nothing has been done to improve the pick-up. Every time assurance is given to rectify the same but all their assurance are good for nothing.in spite of this terrible experience, i recommended this car to my colleagues, relatives and friends; even to some strangers. But now i have given up my believe in maruti brand.
It happened for a reason. Recently on my complain, i got a call from service center followed by another call from chandigarh office. They assured that this time all problems will be resolved. So, i went to nexa karnal. I lost all hopes when their service attendent made an estimate of 8000 without asking weather it is a petrol variant or diesel. I corrected him. They did not stop here. To my surprise, they put all the blame on 3-d foot mat for poor pickup. So, i removed it and observed no difference during test drive. My service was due; therefore, i asked them to do service hoping for some improvement. I also instructed them to notify me for any change of parts. Again, they changed a few without telling me. I told them whenever my car is washed; there is always a leakage of mud from spoiler (Attached at the back of car top). Their untrained worker could not even open it, rather damaged it. My car was being treated as it is there for their training and practice. When i informed the service attendant, he didn’t responded rather smirked. At this point, i asked them to just do the service and return my car without washing. Then came the moment of day, last test drive and as expected i could not observed any difference in pick-up. But they are never out of excuses. Now, i was told that it might be due to some virus. I made the payment and returned back as i was not able to bear the sight of these irresponsible persons. No-one is accounted in these service centers. Even your feedback does not matter.in case of negative feedback with poor remarks, i suspect that they hide the feedback form.
For more transparent system, they should send you a scanned copy of your feedback form. I asked for the same after major service. However, my request was denied.
Today my colleague asked my reviews on baleno and i said don’t even consider this option.

I am very much dipressed with after sale service of prakash auto... They are least bother about there customer.. They are helpless... M got stuck in the middle of the road, and those people are just completing the formality.. I am suffering from last 20 days... I am tired now, if they do not give me quick response than it will be a big news for maruti. I am very much frustrated now.. I never thought about maruti like this before.. But now this people are forcing me to go another way..

The above car was given to maruti authorised workshop at murthal road for repairs after an accident on 13th july 2018 under maruti insurance. Body shop manager forcefully changed the head light even when it was not asked for by surveyor.

Also during repairs they damaged rear bumper which when pointed out they did not change it. Also the painting and finishing job was done very poorly. I demand that all my above complaints are addressed to and rear bumper changed free of cost by them.

Hello,
My new Maruti Dzire amt is giving problems lately. My car is 8 months old and clocked 9000 kms. I am facing serious vibration issues during take off. It is happening very frequently now. Yesterday night July 20th while coming back home from office, my car got stuck in heavy traffic in Mumbai. The drive mode refused to engage gears and gear indicator was showing 2nd gear only and it was really hard to get the vehicle moving. Some how I managed to reach home by using manual mode as it was working fine. I already complained about the vibration issue during 2nd free service but it is still not resolved and now this new problem has emerged. Kindly assist.

Name: Vineet Deshmukh
Place: Mira Road east

I have brought a maruti suzuki 800 1994 model for rs 23, 000 Kl 56 B 3574at quilandy, kozhikode seller told me vehivle is good condition and all paper are clear but my car is not working after 2 days and i call the seller and told him to return my money but he told me that he spend our money and seller told me he will repair my car so i agree and bring back my car to him after 3 days he call me and tell his mechanic repair all complaint and after 5 days my car is not starting and full of problems
SIR/MADAM PLEASE TELL THE SELLER TO BRING BACK MY MONEY I WILL RETURN HIS CAR HE IS A CHEATER

Sir
my self Diwank Bhardwaj has visited Maruti dealer ( fast track sector 63 noida) for my car swift repair and contact person Vivek chauhan - [protected] has attended me and taken responsibility of my car repairs, my car is standing at their service station from last 10days and regularly iam calling them to repair and mr vivek chauhan told every thing will be done do not worry but now he denied that work can not be done collect your car back now this type of service i was not expecting from no1 dealer in india.

kindly need help in this matter and behavior of Mr vivek chauhan

regards
diwank
[protected]

Hello. I want tell u that maruti suzuki company and dealer popular wheelrs pvt ltd branch ishanpur Ahmadabad. I have booked my eeco 5 star ac booking name bhupendra hiralal Barot. Executive name . Saiyed mustufmiya and vishal vyas fraud with me of 21000 they both give me fake recpt of popular and continually make fool me we will back money but all commitment was wrong and even they not pickup my call. And they demanded extra 10000 premium for get in 3 days delivery. If i will they will not back my money i will sui case against maruti suzuki popular wheeler i pvt Ltd.contct me. [protected]

My brezza 2016 Nov.Engine no-D13A5337844.chassis no-MA3NYFB1SGK165247.Engaging /changing 3, 4, 5th gear, clear heavy clutchsound was there. since 2016.So Iwas driving &changing gears very slowly to avoid clutch sound.So what SUV?! ! get it replaced immediately or will be approaching consumer court ([protected]@gmail.com

ANIL KUMAR.Gmob:[protected]

My vehicle no AP03CJ5924 given in n bhargavi automobiles TIRUPATI maruthi dealer in tiruppathi, CHITTOOR district long back and the entry in their register was made on 16th June and one of their rep send my vehicle photos through WhatsApp saying that the damage will take 20 days to get repaired. I waited for 20 days and started follow up but no body was answering. My mob no [protected]

Dear Team,

This is with regards to one or the major manufacturing defect in my Vitara Brezza. I have purchased Vitara Brezza on the dated 29th May'17 from Bagga Link Patparganj. My all three free service has been completed but recently I observed that in heavy rainfall there is a huge leakage from the roof and waterlogging somewhere on the roof due to which whenever we press break or any uneven road entire water comes inside the car and damaging AC and Stereo.

That's a big fault in manufacturing, Kindly help me as Maruti Team is not responding at all.

I am attaching pic related to same for your reference.

Regards,
Anurag Tiwari
M - [protected]

I have purchased a new Ecco from madhusudhan motors firozabad.Afer one month I bought my car for first service then they refused to give us a appropriate service and the staff members are misbehaving to us .They says you are not the one who buys the car from us go and do whatever you want.and the main of staff is head is dailogue is" gaadi Leni h toh le humpar koi farak nahi padta jaa".so I makardhvuj Upadhyay is requesting to taking a action against this.
Mob-[protected]
[protected]

Vehicle purchased in April 2012 from Sk Wheels Maruti showroom located in Navi Mumbai
just 18000 kms vehicle running and all 4 tyres are flat.
All 4 tyres are the original tyres provide by the maritu along with the vehicle.
Tyres are never replaced.
Reaching SK wheels they say tryes needs to be replaced.

Need to understand how even in 18000 kms running tyrs are gone.

Pl look into this matter urgently & provide a solution.

Sir,
I have purchased baleno in may 2018 this year from nexa Mira road (Paramount kashimira). Due to the engine filter placed at low level, when i drive the vehicle in rain, the rain water entered into the engine n vehicle stopped and engine voice changed. I think it is major manufacturering defect due to which water entered into the engine owing to level of the engine filter being very low. Today i have had to experience great difficulty and had stuck on the road could not reached my office. After that I called maruti assistance and they arranged towing to tow the vehicle to workshop in Mira road (penkatpada) Maruti should own its manufacturing defect and get the needful done so that its trusted customer may not have to experience difficulty in rainy season. And should also direct the Paramount workshop (penkarpada, Mira road) to repair the vehicle on company cost.
Hoping for best services from most trusted maruti suzuki.

Atul Waghmare
Regn no. MH 02 EU 7619

Dear Sir,
My Car Wagon R, GA01 R 7122, was serviced on 05.07.2018 at Chowgule Industries Workshop, Mapusa. During the servicing the service adviser informed that the electrical work had to be done as horn and side lights were not functional. Also there were other routine servicing to be done and I had requested delivery end of the day.
Later on I was informed that there are other issues, like wheel bearing cylinder head cover gasket for which I told him to complete the possible things on the day and I can get the vehicle next week for the jobs to be completed.
I collected the vehicle in the evening, and found that the side lights were still not working and the horn which was repaired also was down by next day.
I did use the vehicle next two days i.e. until evening (7.00pm) of 07.07.2018 where in the vehicle budged to start. And ofcourse I was leaving my office at that time.
The vehicle was taken back to the Chowgule workshop at Taligaon and the service adviser told me that the alternator is not charging the battery because of wiring issue, and the battery has drained.
I got the car in the same condition to Mapusa Workshop, where I was informed that the alternator is having a problem and would cost another Rs. 5800/- Now I don't understand why customer should be charged for your mistakes.
We also run a business and we are sure that as per company policies of Maruti Industries, customer will not be charged for the fault on the part of the company.
The status as on date is my car is still down in the workshop, I am not able to use it, I have to reschedule all my appointments and losing business over here and I may be further penalized for a fault of the company.
Awaiting your reply on the topic.
Adesh Sardessai
[protected] / [protected]

I have Waganor model 2014 LXI CNG, I got my car serviced on dec-2017 at 48000 km and next service is due on 58000 km and currently it is running in 57000 km and suddenly engine got seized and when I get it check from maruti dealer, they are saying that water enter in the engine and hence seized and they are blaming me for the damage as their is no sign of misuse of car and all services are done in the agency itself
why customer has to face this? is this your design ?
please help me to get proper justification of the problem and provide me the solution and as agency wants me buy new engine\

Narender

HR51AZ5804
FARIDABAD
[protected]

Agency Details
TCS
sector- 6
Faridabad

Dear sir/Madam
This is continunation to my last complaint which was attended by Magic auto on 12.05.2018. I lodged complaint on above subject and magic auto ltd said to have set right the problem. After repair, 30 litres of petrol was filled and it got consumed giving 308 km. I again filled petrol of Rs.700 on 1.7.2018, about 9.2 litres. To-day petrol exhausted showing 92 km run. thus vehicle, alto lxi no. DL9CAM 7301 purchased on 10.4.2017, is giving about 9 to 10 km per one litre. I cannot afford such high consumption when petrol prices touching sky. Kindly get it properly repaired. I feel carburator or mechanism controlling fuel consumption may be better replaced to avoid further inconvinience to me. Kindly advise where I shall go for this job. In all 3 free servicings this complaint was lodged but problem was could not be rectified.
Thanking you & expecting quick response...Vijay Shankar Dixit
Dated: 10.07.2018
E Mail ID: [protected]@hotmail.com
A-24, Plot 6, Sector-22, DGS Society, New Delhi-110077
M: [protected], [protected]