Maruti Suzuki India Complaints & Reviews

This could be more of a generic complaint. We normally see cars driving in water upto 1-2 feet and there is possible issue of engine damage due to water. My ciaz, our based on 31 dec 2016, was parked and due to rain there was almost 1-2 feet water. When i opened the doors of car it was filled with water upto 3 inches. How come this is possible. Is this some manufacturing defect?

Dear maruti suzuki,

This is anurag chauhan. I am very much dis-satisy by my car due to which i am suffering on daily basis. My vehicle registration no - up-14-df-1666 (Wagon-r-lxi). I also want to inform you that my car is only 1 year old and it seems like that it is 10 years old car. I requested many times to your service centers but my issue never solved yet. For your kind information, i will never suggest any of my family members, friends as well as my relatives that not to purchase the wagon-r car of your company name maruti suzuki because i dont want any other to struggle like me. I had lot of faith on your company even on the car like wagon-r but now-onwards i will never trust on any of your car as well as on your big brand name maruti suzuki.

In last, i request you to please resolve my issue as soon as possible.. And i am expecting a positive response from your end.

Thanks & regards
Anurag chauhan
Phone no - [protected]
Please call me on urgent basis to discuss the issue.

I have paid rs.95000/- to m/s. Aniksha motors, mettupalayam on[protected] and[protected] for purchase of suzuki gixxer motor cycle (Onroad price). He told delivery within one week. But the motor bike was given on[protected] without temporary registration. As on date they are not doing the registration formalities. I am unable to use the bike. The bike is idle in my house. Many times, i have contacted the dealer /manager mr. Rajesh. He is telling only lie. Not doing any help to the customer. I am really fed up with the purchase of this suzuki gixxer motor bike. It is a bitter experience for me. Kindly do the needful.

I am having a new car 1.5 year old and before the time of service we found that the car oil is very much black. And the service was done at nanda automobile gandhinagar. With car no dl08cap7107 and mobile no. [protected].

Previously also i found a problem in my car when i gave my car for repairing they didnt align my cars headlights properly. They are always at high beam.
Please resolve my problem coz these problems are very risky at night time.

Sir i have a maruti swift dezire car in which the enzine bonut is totally destroyed and dicky lock also dead i complained to bhatia and company and handover the car as on dated[protected] to bhatia and company dakania road kota rajasthan but after 8 days they make me fool by telling bonut is not available in the company it will take at least 2-3 months and they hand over back the car to me, so this is not good behavior of the company if your company don't take any action immediately than i will take a legal action against the company and your company will be liable for all kind of expenses related to the same.

My vehicle number bearing registration number ka05mw3826 which was delivered on 24/10/2017 by nexa dealer jayanagar, bangalore. The issue started with the brake noise when the vehicle reached 250kms. The service guy's informed it's due to the dust, rain and so on. It's a whistle like sound comes while applying brakes and also on reverse. The vehicle was taken to workshops 4-5 times and the issue is not solved.
This is highly dissatisfaction to the customer who has paid 10lakh to the car.
I am shocked that the techinicians are not able to rectify the issue and a poor quality of service. I am feeling like u people have cheated and delivered me a second hand vehicle by taking 10 lakhs rupees.
Worst vehicle ever seen.
I want this issue to be rectified with immediate effect.

Regards,
Chaitra kaverappa

Dear maruti team,
I have purchased s-cross zeta from mandovi motors pvt ltd nexa out let nexa palace bangalore delivery on 28/08/207.
From the day of purchase and during my stipulated service visit to mandovi service complained about my audio stem problem as its irritating while listening to the music at 50% audio level itself, there is no proper response got from the service provider or from maruti team in spite several follow-ups
Now finally the maruti team analysed the issue sitting at office and declared that its limitation of the product specification and its persistent in all the s-cross vehicle nothing can be done [as per the factory feed back its not a problem{audio recording of telephonic discussion and mail communication available with me]
As premium product marketing in a hi fi show rooms providing this type sub - standard, fittings by collecting premium cost from customer is cheating the customer is not acceptable.
Please do the needful support to resolve the issue on prioity

I had purchased swift dzire vxi amt car on 27/06/2018 (30/06/2018) for rs 8, 53, 974 including accessories from fortpoint automotive (Cars) pvt. Ltd, ghodbunder road, thane (W). I paid for a rear view camera with central mirror screen which the dealer has not provided till date.
The dealer is now dillydallying for the provision. I had sent an email to mr dadheech area manager of maruti suzuki but to no avail. He appears to be glove in hand with the dealer.
Now should i think that the maruti suzuki does not own any responsibility on behalf of dealers who can act arbitrarily and the company is interested to sell their product by hook or crook.
Do you not think that one month is enough time to wait.
A. M. Patil

Hello sir,

Mob: [protected]
Latest maruti complaint number: [protected]

I had purchased a new maruti car from rohan moters, sector - 5, noida, two months back. From the first day car's gear stuck while shifting. At the time of new car handover they told me that it will fix after car running.in the first service i again shared the same problem and than again they told me to run the car till second service, after second service again problem was same, i have already complaint two times in maruti but there are no resolution instead they are trying to push us to accept the defective car. Please help us.
I need new car or refund my whole money that is invested in the car.

Hlw

1. I have purchased dzire zxi+ from audi maruti ltd bikaner. And got delivery of same on
19 july 18 (Physically), on paper it's showing
12 july 18.
2. After few days and also few kms of running, i heard some abnormal noice came from right side front wheel soccer area. To ascertain the same, i have applied some pressure with my right hand upon top of the bonnet area and got the sound. Presently sound not coming the area but after few kms running, sound again audible
3. After that i became shocked to see the deep pressing mark on the bonnet of my new dzir.
4. Today on 30 jul 8, i came at service stn audi motors. Service engineer told me sir apne jyada daba diya hoga. The same conversation, i have passed to one of the sales manager mr. Surendra rajput but i got no help from his side.
5. Now, could u maruti guys tell me how much pressure i have in my hand. Either i am some powerfull guys with extraordinary capabilities.
6. This is the quality of new light weight dzire. How it's happen. I couldn't understand. Plz tell me...

Hello sir,
I had buy maruti suzuki alto k10 before 4-5 months ago, on my bad luck i got accident at patan, after at all i visited starline show room (Patn-384265) from where i had bought car, at that time they asked me to you must go to mehsana-gujarat for repairing and other related services even at all my father visited at there and what the misbehave by their employee, they told to my dad if you had buy this car from patan then you are coming here for repairing this car here.

I want to just ask to maruti suzuki head office that "agar mera accident koi dusri jagah hua hota to kya muje mene jis jagah se gaadi li thi waha jana chaie or nearby maruti show room me jana chaie."

This is very disappointed which i never expected from maruti suzuki.

When i havent car at that time too much call getting from these budies and now thier reaction are totally different.

Email id: [protected]@gmail.com

I got my wagon r vxi serviced at dd motors peeragarhi new delhi on 03 april 18. Next day engine got heated up. Informed the service center. Mechanic visited & said no problem in vehicle. Next day again heated up. Vehicle was shown to dealer on 03 jun. They said that radiator needs change. Today vehicle indicator of emmission controle system is blinking. This is the quality of service provided by your centers is not understood. Every service/repair good amount of money was charged. Vehicle total run is only 4957 km. What is next?

I have my Maruti Swift Dezire VDI ( TN19M-7133) Purchased on 22/04/2014 get sudden clutch failure while driving on 13/01/2018, Then replaced the clutch plate by Sai Service Pvt Ltd (Dealer code -1901-AB-04) wagholi, Pune at 66k running.

Again the same episode of sudden clutch failure happened on 25th july-2018 night, Immediately vehicle sent to Wonder car, Bhosari pune .Then again they said clutch pate has to replace.
br...

My 11.5 lakh car is in the service station for the last 4 months, in 1500kms 27 spares changed, its an erratic car, please replace me a new one and I need my claim charges, no response from irresponsible ganesh Cars vellore, no reply, they say they didn't service it properly, , car has visited the service station for nearly 7times, my car number is TN73 P 0345, service supervisor says he has changed spares free of cost, , but why should a new car be replaced by 27 spares, , I have filed to consumer court, , , I need my charges, either I will go to press with full evidence, please solve this or face the consequences, , I will go within a day or two, enough is enough, , I with my family have lost peace after this erratic car, , , and suffering from mental agony, , , , ,

I have booked a maruti breeza model zdi plus (Grey colour) on 25 june 2018 at pathankot vehicledes pvt ltd with booking amount of rs 11000/- against booking number sob18000850 with csd facility being ex serviceman and was assured that i will get delivery of vehicle before 2/8/2018 as my sons marriage is on that day. Now your dealer is making excuses and telling to take red colour car which i don't want stating grey colour will be delayed by 15-20 days, this delay is not acceptable, i am ready to take white colour before 2/8/2018
Please look into this matter and get me car delivered on time non delivery of car will dampen our marriage happiness
Waiting for your positive reply at the earliest

Hello team,

My car number is wb06m4903.

I brought my car to one auto embypass service centre for paid service and some other gear issue.

But the car got dameged by the work shop guy and they are forcing me to claim insurance.

As they are quite expensive regards a paid service, is that justified claiming from my insurance for there fault?

What should i do? Suggest.

Regards,
Debleena dutta
Ph :[protected]

Date : 23rd july 2018

The chairman,
Maruti suzuki india ltd.
1, nelson mandela road,
Vasant kunj,
New delhi-110077

I ikbaloddin k. Sheikh customer of your maruti suzuki india ltd. I write you a compliant of negligence and not paying attention on my complaint of your dealer. For which i may suffer from financially losses and mental disturbance. I give you details of my vehicle and incident.

I had purchased a maruti suzuki vitara brezza (Vdi) car bearing chassis no. Ma3nyfb15hh271557 and engine no. D13a5494537 on 1st sep 2017 from himalaya car’s, yavatamal with finance from hdfc bank ltd. And the vehicle was registered with yavatmal rto having registered no. Mh29bc0339. On 07/05/18 my vehicle was meet an accident and i had give the vehicle to repairs to your dealer in nagpur city m/s automotive manufactures pvt. Ltd. On same day of accident on 07/05/18 and they had confirmed me that we complete. The insurance formalities in a day or two and will repair the vehicle to their best and hand over the vehicle to me within 25 to 30 days.

On 24/05/2018 i got a call from manager of automotive manufacturers pvt. Ltd. Mr. Rajesh mishra he told me their body shop had catches some fire and 8-10 vehicle were completely burnt in the incident and unfortunately one the vehicle burnt here was your. I had asked them what will be the status of the vehicle or refund value? Mr. Rajesh mishra told me that will refund me total invoice value of my car as per my insurance policy which is “return to invoice” in 45 days. But today 62 days have passed and on one is ready to answer.in these 62 days i would be very disturbed. More than twenty times i come to your showroom whatever formality was done but i just got frustrated and more dates.

I inform you that my wife is pregnant. He need to check-up in every 5 days in hospital at nagpur. Whose journey cost is rs. 8000 your office was told that i would get a car for use but he didn’t even get it.

I have no way of earning. From your officer repeatedly assurance is given but nothing is available. I being tortured mentally. My wife is pregnant and she also lives in the concern. If there is a spoil in my wife’s health then you are responsible for it. I request you to know what’s going on in my car in writing and compensate me for the loss, if you do not give it in writing then i will commit suicide and you will remain responsible for it. Me and my wife are completely mentally distraught.

I had spend following amount of vehicle and my expenditure increase by your negligence is as below.

1. Invoice price of vehicle rs. 9, 64, 257/-
2. Additional accessories of rs. 55, 000/-
3. Emi amount of rs. 13, 880/-
4. Journey cost of hospital check-up of my wife – 8 times (From kalgoan to ngp) in 62 day is by rented vehicle is rs. 64, 000/-

Our request to you that you pay us our full amount.

In anticipation of that you will give me justice.

Thanking you.

Your customer

Ikbaloddin k. Sheikh
At post – kalgaon,
Tah - digras,
Dist – yavatmal.

Mob no – [protected]

Attch – copies of invoice for your reference

Copy to :-

1. Mr. Kenichi ayukawa managing director & ceo, maruti suzuki india ltd.
2. The national head (After sales) maruti suzuki india ltd.
3. The regional manager (After sales) maruti suzuki india ltd.
4. The area manager (After sales) maruti suzuki india ltd. Nagpur
5. The managing director, automotive manufacturers pvt. Ltd. Nagpur

I have visited to prem motors guna for accidental work for our car mp 08ca5352 for that very poor response for customers and they told no family members cant put car for work only car owner can give car for work and talking behaviors are not good we know that your car is selling automatically but you have to give proper response to old custumer when i see thier behavior i really not buy second maruti car and not tell anyone to buy maruti car

Sir/madem
I have purchased the vitara brezza vdi (Reg. No is pb 10 gl 9596) in year in 4 sep 2017. From stan autos private limited g t road, near satguru partap hospital, sherpur chowk, ludhiana, punjab 141003
After some time i face some problems like my car doors are defected. I went stan autos service station and got them my concern related to the front non driving side gate as it has some problem like it doesn't get shut easily and there was some noise of some metal object hitting the door from inside from the driving side gate but they are not addressing this well, there is the defect in the door. I have visited service station many times...

When i meet the manger and i asked all about the promblem... Then he dont gave me any responce...

I am very disappointed by the laid back attitude of manager. Maruti image severely, and even though i like the car and the brand, but due to such pathetic service, i don't think i'll be recommending maruti to anybody if it continues in the same way.

I request you to take appropriate action against stan autos at the earliest. I hope to get justice. Awaiting your reply. Thanking you in anticipation.

Regards,

Narinder pal singh

387 phase 1 urban estate dugri

Pb10gl. 9596

Ph: [protected]

I would like to inform you that i left car with service & some work of body shop
But the both work are so poor that i haven't described you.
When i complaint to workshop manager he do not anything for me. When i saw car before delivery two washing person enjoying high loud music & ac
So i request to you the customer review is very bad. I want to say that customer time & money very expensive but the your employees know that it earn free from job.
I am 14 years old customer but i don't regular the maruti suzuki sevice regular.
Some problems i face some times but manager & worker of maruti don't accept the sorrow of customer.