Maruti Suzuki India Complaints & Reviews

Bought dzire zxi+ ags in apr 2018 & since i got the delivery of the vehicle, i am getting multiple issues with the car. Initially ac was not working and now the navigation as well as android play & ios play is nit working at all. The sai service kondhawa is not doing exhaustive testing for my vehicle. Everytime the are just treating the thing which i am addressing to them. This is very irritating & frustrating thing when i need to call them to inform about the new flaw i am observing. I am sure they need to fix this aa i have warranty for 5 yrs but it is going beyond my mind now. I already have one maruti vehicle, by keeping trust on the past service i have bought one more maruti vehicle but this time it sucks. This is the worst product i got after paying so much of money. I will never recommend maruti to anyone in future.

I bought baleno alpha 1.2 on 3 nov 2017 from panipat nexa showroom. After four months when i was going to amritsar with my family, car clutch plate suddenly damaged. When i checked my clutch plate in service center they told me that the cluth plate has burned. They installed a new clutch plate in my car and charge rs. 5500/- for this. I said that my car is four months old and under warranty but they didn't understand and charged me this amount. Then after one month air condition of my car show problem. It's not getting cool and also heat the car. I gave my car to repair my air condition but it's not getting cool and they charged rs.500/- to me. What i do.

We buy new vehicle with some sentiments with our hard earned money. But your people treat this so casually as if it doesn't matter to them. I have don e service on 21/05/2018 at kalyani motors ltd, bangalore. Experience was very disheartening moreover very unprofessional behavior of service team.
Herewith enclosing photos at the time of receiving after service which was horrible and my both the front speakers also not working.
Vehicle number ka51 ml 2815

I being a old customer of maruti products and services want to bring a serious matter into your notice.

I as owner of vitara breeze this winter was told in january by jamkash service center srinagar that we will do second service at home due to rush at their center, after some delay it was done but washing was kept pending.

When i yesterday went to have the same i was disgusted to see the poor management as the scenes were like that of crowded bus stand with vehicles after vehicle and no proper human resource to tackle them, i could see the bumpers of vehicles getting bruised and the personnel posted there were giving cold shoulder unable to tackle the load after nearly eight hours my turn came i felt more distraught to see the poor quality of washing done and throughout the day unfavourable behaviour of employees there and especially the manner in which vehicles were handled.

The management was telling that our many employees are at home busy with paddy cultivation at their native places and some customers after seeing all this had taken matters with higher ups in gurgoan who had promised action but done nothing since.

As of present realities the service center looks a crowded chaos ridden bus station rather than a service center of reputed brand.

If this continues i may soon put a board on my vehicle that never purchase maruti and also knock doors of media.

Service centre jamkash srinagar

In my maruti alto 800, some noise was observed from stearing, arms, shocker. I visited authorised dealer alankar auto sales & service private limited. They done greasing in stearing and replaced frunt strut on 31.03.2018. Just after two three weeks, noise started again. I again visited with the service centre, but the supervisor of the service centre explained me that this is normal noise of maruti alto 800, if it is running with one two passengers. Since last one week, the vehicle is giving too much noise and in my opinion, the authorised dealer is passing the time only so that the defective parts cannot be replaced within warranty period.

Dear sir/madam,
I am jayeshkumar prajapati, i have purchased new maruti dzire vxi model car on 28/04/2018 form mehsana from starline company, i would like to know that how much petrol is given by maruti company to new user because even after driving my newly purchased car for aprroximatelly 2 kilometers car stoped, and we found that there was no fule in the tank, even dealer have not informed about it and thy said minimum 5 liters of petrol is there. Before reaching to home even we had very bad experience. I would like to bring in your notice that such type of inconvenience to new customer will lead negative impression initially towards dealers and then towards esteemed company like yours.
One more bad experience was that for registration purpose when my aged father who dose not know to drive car asked for car driving facility then person from same company who was in contact up to purchase of car rudely behaved with him. After getting full payment from customer their behavior change so if possible some disciplinary actions must be taken against such people so company can maintain its reputation ahead.

I used a car new desire from maruti suzuki co. I had heard a lot from the name of that company only when i thought of taking this company's car. But seriously i did not know that after taking the car of this company i would never have thought i bought this car in august 2017 and before 1 year, the car breaks have been lost three times, if you want to see kaithal company, you can also see all our detailed check, can you please tell breakdown of the new brand new car can fail three times in a year? I have three times saved from dying of the break failure, please tell me i do not want anymore. Now run this car. I want refund the whole money of this car. Let me take this back to your car. I do not want to keep this car, you are requested. If you do not accept my request, then i will have to take some other action. I will do court case in the other way because there is danger even on my life within 1 year. That i failed three times. I went out of the station. There was a break fail of my car. I talked to the dealer there who talked to the employee there, but this car now do not run anymore, you are requested to give me an option for this car i will not have to take this. I have heard such a name, i will make it but i am not sure that it has happened to me. I request you that please give me the solution as soon as possible. My car has not been completed yet for 1 year. I am not going to go. Run it further. Request you to pls resolve it asap.
Thanks
Shweta bhatnagar
[protected]
[protected]
Car no : hr08x7619
Kaithal (Haryana)
136027

Hello Sir,
We bought new S-Cross on[protected], in the name of
M.JAYANTHI, Engine number:5630515
Chassis number:MA3FNEB1S00190304
Registration number:TN 86 C 8788
at Erode West NEXA Showroom.

While taking new vehicle delivery we are not supposed to check all the parts are in good condition or not.In the trust of your Esteemed company we also took the vehicle without checking it.After that(i.e:Before first free service) we noticed a dent in intercooler core pipe without any scratch in front grill.We told this issue to the NEXA showroom on the same day, they told they will look at it while coming for 1st service.
During 1st service they told that they don't have intercooler spare, they will replace it as soon as possible.After we took the vehicle from NEXA service center, the next day they called and told that its not their mistake and there is no chance for replacing Intercooler.Now they are stating that the dent was not present at delivery time so they cannot do any thing.
Sir, then how comes the big dent in intercooler pipe and fines without any scratch in the front grill?The front grill has only 40mm opening, the dent mark found is around 45mm.Is it possible for a 45mm sized stone to enter inside a 40 mm gap grill and hit the core pipe and fines without a single scratch in the front grill?
The higher authorities are not easy accessible here.We have no proper answer from Erode Nexa.For marketing their product they are working very good but after sales they are not at all ready to here from us.

So please take step to solve this issue as soon as possible.

you can call me @[protected]

I bought new ecco car from tanu motors unjha district mehsana state gujarat on 5/5/18. I have paid total rupees as per demanded by dealer as a on road prices. I taken a loan. Although, rto agent demanded more money on base of hp changes. Its fault of sales executive mr. Jitubhai from tanu motors.

Employee dis satisfied costumer... They said something and do something...
Dilip parmar
Patan

Hi having maruti wagon r 2008 model, currently my car having issue of cracnk sharp part of engine, is not available in surat gujarat at any location so mga has put a order but same will be received at surat by week time as per them, it is very pathetic that due to non availability of parts my car will be not in use.
Need proper solution. Mob no [protected]

I uday p. Patil booked a celerio zxi automatic transmission car with grey colour on the name of my mother sushila p. Patil at 4th may 2018 in sai service showroom at virar west. They promise me that they give me vehicle on 16th may 2018, one day before they call me and said your vehicle is come at our showroom, then i visit the showroom same day for checking my vehicle that time i found, that vehicle is manual transmission and i booked automatic transmission and also i pay a full payment of that vehicle. There after at same day at 15th may 2018 i called at toll free number and i share my issue they give me a landline number of any branch, i called that branch and they give me onther number of mr. Saurav dash, i called him and share my problem then he give me another number of miss. Aarti, i also called her and said the same then she said that there is no stock available with grey colour she said white colour is available in automatic transmission i agreed for that also, then she promise me that they give me vehicle at monday, but still i dont receive my vehicle and now miss. Aarti did not receive my calls from saturday. I suffer this problem from last seven days and not satisfaied with there answer, still they don’t give me conform date that they give me vehicle.

We had a breakdown on 02/04/2018 at maduradangam and the complaint was rectified by nearby maruti dealer. After that we left for general service at cars india, puzhal. But it was not serviced properly immediately after service the vehicle got break down in the mid way due to battery problem. They serviced very carelessly without even thinking about customer service, and again we sent for service they charged the battery and gave. But again today when we traveled a long distance almost around 80kms up and down suddenly something below the car (Hope it is mudguard) started scratching the road because it was screwed properly. I dont understand what is happening at the service centre when customers are giving for service. They should check the vehicle twice not that only what we complaint. We are very unhappy with the service which was provided by cars india, puzhal. Two times we got struck in mid of road.

On march i have purchased baleno from nexa showroom... Now i came to know there is faulty in tat model manufactured from december to match.
I have checked my car with chase no it is also comes under faulty.
What is this.. It s my hard earned money and really it gives mental pressure. Who will bear my mental stress...
Kindly solve my issues asap

Dear sir,
This is to inform you that, the left front door glass of my maruti ciaz zdi car burst out suddenly with explosion today at 10 am. This car was purchased from seva automotives dhule maharashtra in december 2016 wide engine no.. D 13 a 2942434, chassis no... Ma3fxeb1s00248715.
My car is always parked in shade of my bungalow's porch. There was no question of the glass getting heated up.in last 40 years i have used many cars of different brands but such thing has never happened. Will you please explain me, why this has happened. It seems that the material used in it may be of substandard quality which is not expected from company like suzuki and that to in high end sedan like ciaz. Fortunately i was driving in city with low speed and not on highway with high speed. Otherwise a big mishap would have happened. Hope you will take urgent cognizance of it and do the needful asap.
Thanks
Dr. Kishor rathi
Shirpur, dhule, maharashtra.
Pin..425405
Cell. No...[protected].

Hello sir, i like you bring your kind notice regarding purchase of maruti waganor lxi cng, t permit vehicle. I have visited in your maruti suzuki showroom in kalyan, badlapur, and mumbai etc. I required above said vehicle for my business purpose. I have received a quotation from above maruti showroom, in that executive informed that we have to take speed governor facility compulsory for passing the vehicle as per rto rules and regulations, but in that case speed governor will be fitted by third party and we will charge for the same and we will not get warranty facility in this case. So your are requested to look into the matter on priority basis, because we need that speed governor should be fitted by maruti co. And we also required warranty facilities for the same. Plz reply for the same
Regards, manohar m
Khade

I mr jayanta kumar das add-barpeta town, po and dist - barpeta assam confirm that i bay a car through pallavi motors pvt ltd guwahati as on date 26/04/2018, car model - wagonr vxi and my invoice no - 003/vsl/18000160, and my sales executive name is mr niranjan rajbonchi, ph-[protected]. When the dealer executive meet first time and he told me that car offer amount is rs - 15000 and my services officer (Govt / health diperment) amount is rs - 5100 give me to delivery time but no any offer have not received still date. I already many time call him but my ph call have not received the dealer executive. So that please do the needful and confirm me as soon as possible.

Thanking you
Jayanta kumar das
Ph - [protected]

My booking code is :sob17001660. I booked a car but canceled it due to some personal issues. Since one month nandanam maruti showroom is not returning my booking money... They are just postponing it day by day by just saying that it will reach my account in the evening... But still i have not received my money. Thankyou,
From :raj kumar balmiki, chennai

I own a swift diesel car which i have been using for last six years{94, 000 km run}. It was in a very good running condition. It used to go for regular servicing with abt india servicing centre, ambattur, an authorized maruti dealer in chennai. The engine got stopped suddenly last week in a running condition, it had to be pulled to the same dealer. After three days, the centre has informed me that the piston and block engine got damaged, and has to be replaced by a new parts and it will cost around 70k rs approximately. Hereby i do request you to look at the matter and consider a reduction in the cost of repair.
I have lot of trust in maruti as i am a hard core fan of maruti products my previous cars were, initially a maruti 800 car, then i was possesing an maruti alto car:the previous cars were giving very good service, no trouble at all. I always want to go for maruti suzuki car, i always promote your product among our friends as i am having only one brand till now. So, kindly look at the matter and i will be expecting a reply soon from your side.
My car details are as follows, vehicle number tn 04 aj 3255, black swift, ldi, of 2011 model, at present car is with my dealer, abt india, ambattur, chennai. We have been provided with a ritz, maruti car by the dealer to manage our daily travellings. The dealer has informed us that the repair work needs three weeks time. Kindly help us to get back the car soon and in a better price. Kindly do the needfull

;

Dear maruti,
As im a regular service customer to the maruthi rns.. They are charging the service charges that noboday can sustain for a simple regular service rns motors are charging minimum. Rs.10, 000 to 20, 000/-
This is pretty expenssive comparitively the toyota car services. These people are eating blood like mosquitos...
Ensure maruti people should aware of these charges and regulate them to maintain. Economic....

Dear team,

Myself sanket narendra dhumal. We have purchased new swift dzire from pune during the month of sep 2018. We have serious breaking issue while applying breaks even during less speed with very big noise. We just really afraid to apply breaks and not sure we can control our car during heavy speed.
We are bit surprised that even though highlighting and escalating this concern during regular servicing at maruti's authorized service centre issue didn't get resolved. Team only changed the break pads 2 times but issue still persist.
We are really scared and don't want to use this car at all.. Can anybody tell us that have we paid total amount just to experience this..? Why supervisor from authorized service centre didn't realized this problem..? Are they really trained to that extent to identify it..? Even though they knew this issue they even not bothered to help us. Really pathetic experience with maruti suziki... Will never go for this company to buy any car.

Regards,
Sanket
[protected]