Maruti Suzuki India Complaints & Reviews

Dear Team,

This is with regards to one or the major manufacturing defect in my Vitara Brezza. I have purchased Vitara Brezza on the dated 29th May'17 from Bagga Link Patparganj. My all three free service has been completed but recently I observed that in heavy rainfall there is a huge leakage from the roof and waterlogging somewhere on the roof due to which whenever we press break or any uneven road entire water comes inside the car and damaging AC and Stereo.

That's a big fault in manufacturing, Kindly help me as Maruti Team is not responding at all.

I am attaching pic related to same for your reference.

Regards,
Anurag Tiwari
M - [protected]

I have purchased a new Ecco from madhusudhan motors firozabad.Afer one month I bought my car for first service then they refused to give us a appropriate service and the staff members are misbehaving to us .They says you are not the one who buys the car from us go and do whatever you want.and the main of staff is head is dailogue is" gaadi Leni h toh le humpar koi farak nahi padta jaa".so I makardhvuj Upadhyay is requesting to taking a action against this.
Mob-[protected]
[protected]

Vehicle purchased in April 2012 from Sk Wheels Maruti showroom located in Navi Mumbai
just 18000 kms vehicle running and all 4 tyres are flat.
All 4 tyres are the original tyres provide by the maritu along with the vehicle.
Tyres are never replaced.
Reaching SK wheels they say tryes needs to be replaced.

Need to understand how even in 18000 kms running tyrs are gone.

Pl look into this matter urgently & provide a solution.

Sir,
I have purchased baleno in may 2018 this year from nexa Mira road (Paramount kashimira). Due to the engine filter placed at low level, when i drive the vehicle in rain, the rain water entered into the engine n vehicle stopped and engine voice changed. I think it is major manufacturering defect due to which water entered into the engine owing to level of the engine filter being very low. Today i have had to experience great difficulty and had stuck on the road could not reached my office. After that I called maruti assistance and they arranged towing to tow the vehicle to workshop in Mira road (penkatpada) Maruti should own its manufacturing defect and get the needful done so that its trusted customer may not have to experience difficulty in rainy season. And should also direct the Paramount workshop (penkarpada, Mira road) to repair the vehicle on company cost.
Hoping for best services from most trusted maruti suzuki.

Atul Waghmare
Regn no. MH 02 EU 7619

Dear Sir,
My Car Wagon R, GA01 R 7122, was serviced on 05.07.2018 at Chowgule Industries Workshop, Mapusa. During the servicing the service adviser informed that the electrical work had to be done as horn and side lights were not functional. Also there were other routine servicing to be done and I had requested delivery end of the day.
Later on I was informed that there are other issues, like wheel bearing cylinder head cover gasket for which I told him to complete the possible things on the day and I can get the vehicle next week for the jobs to be completed.
I collected the vehicle in the evening, and found that the side lights were still not working and the horn which was repaired also was down by next day.
I did use the vehicle next two days i.e. until evening (7.00pm) of 07.07.2018 where in the vehicle budged to start. And ofcourse I was leaving my office at that time.
The vehicle was taken back to the Chowgule workshop at Taligaon and the service adviser told me that the alternator is not charging the battery because of wiring issue, and the battery has drained.
I got the car in the same condition to Mapusa Workshop, where I was informed that the alternator is having a problem and would cost another Rs. 5800/- Now I don't understand why customer should be charged for your mistakes.
We also run a business and we are sure that as per company policies of Maruti Industries, customer will not be charged for the fault on the part of the company.
The status as on date is my car is still down in the workshop, I am not able to use it, I have to reschedule all my appointments and losing business over here and I may be further penalized for a fault of the company.
Awaiting your reply on the topic.
Adesh Sardessai
[protected] / [protected]

I have Waganor model 2014 LXI CNG, I got my car serviced on dec-2017 at 48000 km and next service is due on 58000 km and currently it is running in 57000 km and suddenly engine got seized and when I get it check from maruti dealer, they are saying that water enter in the engine and hence seized and they are blaming me for the damage as their is no sign of misuse of car and all services are done in the agency itself
why customer has to face this? is this your design ?
please help me to get proper justification of the problem and provide me the solution and as agency wants me buy new engine\

Narender

HR51AZ5804
FARIDABAD
[protected]

Agency Details
TCS
sector- 6
Faridabad

Dear sir/Madam
This is continunation to my last complaint which was attended by Magic auto on 12.05.2018. I lodged complaint on above subject and magic auto ltd said to have set right the problem. After repair, 30 litres of petrol was filled and it got consumed giving 308 km. I again filled petrol of Rs.700 on 1.7.2018, about 9.2 litres. To-day petrol exhausted showing 92 km run. thus vehicle, alto lxi no. DL9CAM 7301 purchased on 10.4.2017, is giving about 9 to 10 km per one litre. I cannot afford such high consumption when petrol prices touching sky. Kindly get it properly repaired. I feel carburator or mechanism controlling fuel consumption may be better replaced to avoid further inconvinience to me. Kindly advise where I shall go for this job. In all 3 free servicings this complaint was lodged but problem was could not be rectified.
Thanking you & expecting quick response...Vijay Shankar Dixit
Dated: 10.07.2018
E Mail ID: [protected]@hotmail.com
A-24, Plot 6, Sector-22, DGS Society, New Delhi-110077
M: [protected], [protected]

I am having a Maruti ZEN Estilo Reg. No-GJ6 CB 6150of 2007 model. I always get my car serviced at your authorised service center "KATARIA AUTOMOBILES" located at Surat.

Recently on 6th July, while travelling on Surat-Mumbai Highway the left hand front tire got completely damaged & I had to replace the tire in emergency. I lodged a complaint with Kataria Auot.. They checked the car and informed me that the front suspension needs to be replaced & the tire also got damaged due to the same.

I got both the front suspensions last year & after that my car has been run for about 9000 Km only. For your information the original suspension were replaced after about 74000 Km so if compare both the situations it is very much clear that the quality of the parts supplied by your company is very poor. I have also observed the same while replacing wipers etc.

The build quality of car is not good enough. You should improve the quality of material otherwise sales of car may decline. And now its up to you. As other car companies taking advantage of this thing they advice customer not to buy suzuki cars because of poor built quality so please take action on it.The bumper of car is so soft the metal of car is also very thin it gets dents easily.

I have bought celerio from one up moters Alambah Lucknow on 18 Jun 18.The following issues need to be clarified / explained;
1.Is it mandatory to get insurance done by same company as desired by owner other wise they will ensure problems.
2 Extended warranty is forced other wise delibery will delayed at will of owner.
3 Is purchase of Auto card mandatory I do not find any utility of same in place like Lucknow.
I am ex service officer & has bought the car through CSD .The Amt of harrasment one has to face is too much since veh is through CSD & the do not there cuts they keep reminding u same.

Hi Sir.
My complaint about the week frame of Access 125 vehicle which I brought in 2010 the front fork broke. I was riding the bike and just stopped the bike I was shocked to see that the front fork broke and the front wheel came apart & the body went down.

By God's grace it happened when I stopped the vehicle if it would have happened while moving my life would have been in risk.
I have not seen in my life that even in accidents​ case the front part Bent but does not break so easily.
I want the damages to be bared by the company.

My family and I have been getting repeated calls from your Kolkata insurance desk, +[protected]. While I mentioned I can take care of my payment and I don't need their reminders, the lady and others staff from same desk are kept on calling and bothering me. I am facing lot of issues during client meetings fue to this during peak hours and my old parents are also facing botheration due to this repeated annoying behaviour. Please stop calling...

Sir
I am Nazir Ahmad Najar From Ganapora Handwara
On 8th April I 2018 Purchased Maruti Alto 800 from one of your showroomsite Located in Handwara .Till date I e 6th July I haven't received neither RC nor registration number of my car which creates a lot of problems for me as I az m unable to venture out in my car . So your kind self is requested to look into the matter .
With regards
Nazir Ahmad Najar
R/O Ganapora
Handwara

I had engine seized in January 2018 and my motorcycle is in under warranty. I took it to the service center in Noida sector 63. They resolved the issue and gave it to me. After almost 6 months the same problem appeared on my bike but this time more worst. The bike stopped on road at 75 KMPH and a car was about to kill me but I saved by god grace. This time situation was very unfair. I had to drag it to the service center for 5 KM. That day (26th June 2018 ) the service center was closed. I am not fit and suffering from a spinal injury. I took the bike to my office 2 km again and after confirmation of repairing from them, I took it to them again on 28th morning. They said it will take one and a half month to fix due to company shut down process. I called to customer care to confirm and they said its a wrong information given by the service center. Now after a week, they are saying to take the bike away from their service center and get it fixed from somewhere else. This is ridiculous please do needful.

Please help! I was given a classy treatment at wonder car service point chinchwad when i serviced my car for 20, 000 km, well trained advisor vaibhav.

Later, for 40000 km i received a call from pune camp wonder car division, stating it needs filter change and 40, 000 km servicing. With agreeing to service it under 40, 000 kms the car was taken at 11 am on saturday and then returned at 4pm same day stating the car doesnt need any servicing and was billed 2880.

Soon the next very month i received a call from the same front desk executive for servicing the car for 40000 kms, when confronted, she first hung up the phone and then when i asked for an escalation, i was told a reporting sr. Manager would call. Its been 2 weeks no one ever called or addressed my concern. When ever, i call for help, i am been transferred from one extn to another and then hung up.

Please can someone help, i need to service my vehicle for 40000 kms but not with the camp division and i really need help here.

Thank you — tushar surve

I own a maruti suzuki ertiga zdi model purchased during july, 2013

The problem i am facing is of shifting the gear from 3rd to 2nd which
Does not get engaged and only my first, 3rd, 4th, top and reverse are
Getting engaged. However, i have not taken the vehicle to an authorised
Msil service centre but i sincerely feel that since this issue is persistent with the ertiga the company should come forth and offer free of service to all of its customers facing same or similar issue at least as a remedy and value the interest of the customer.

In bimal maruti service station kanakapura road, bangalore they have their own service plans. Like pay rs.11000+ and get free for oil and some labour. So i took that plan, after that i saw difference between paid service and this type of service plans. They took for service on[protected] and same day evening they delivered. But vehicle looks like they have not done anything except wheel alignment, because it is paid. Next day morning i called them and asked above this incident, but they said they have done everything (All types of oil change, coolant). On[protected] i went to my friends maruti garage to check whether they have done oil changes and all, but my friend check the vehicle and he said they have not changed any oils.in four services i have faced problems with this service station. So i think this is directly they are cheating the people.

We bought Baleno Aplpha 1.2 Petrol on 27 OCTOBER 2017 from VARUN NEXA - VISAKHAPATNAM Dealer with Registration Id as AP31 ED 1590 owner Mr Ravindra Pal Singh.
At the the time of purchase was told its a top end model with Alloy wheels and stepney included with many other features. But the relationship manager didn’t tell us or took time to show that the stepney included is not Alloy rather its a Steel Rim Type. Which i discovered after one month when the front wheel got punctured.
I brought this issue to the General Manager Mr Srikanth and Quality manager Mr Samuel about why there was a Steel Rim stepney of R15 size when all the 4 Alloy wheels are R16 size and it looks very odd and have speed restriction of 80kmph. It wasn’t acceptable when i have bought a top end model. And moreover there is no information included about the stepney size and material in the brochures. Upon which i was told the information about stepney size and material is included in the Car Instuction Manual. Does that mean one should read the whole manual than think of buying a car, Then i would suggest you should hand over the Manuals as soon the customer visits your store instead of brochures. They assured me that they will escalate my issue to the higher authority and get back to me.
I was expecting a positive solution but no I didn’t hear any reply of my mail about the different size of stepney.
I tried to contact the Nexa customer care and followed with GM and Quality Manager personally but nothing worked.
I was also told this steel rim is included for the safety aspect as when in use the driver would get the actual punctured tyre repaired soon instead of running on stepney. But this option should be left on the customer when they are buying the car.

Its been quite a long time and i haven’t got any solution to this issue. Am not satisfied even after going for the top end model and their service and request your support for the same.

Hi team,

I have logged a complaint - [protected] on 19/06/18 which was closed without even notifying me. This is a new complaint. Please find the below details of the issue.

On 17/0/18 i had done service of my alto k10 (Wb12b9892) at dewar's taratala worskhop, kolkata. Driver - upendra ([protected]) did pick up and i went for service and my car was totally ok. Special check up (42 pinots) and wheel alignment...

I am having a baleno bearing regn. No. Od 05 ad 5788 in favour of bikash prasad sahoo. During 2nd free service on 2nd june, 2018 (At sky automobiles, bhubaneswar) the vehicle was not properly washed. Hence, later, i was called from the workshop for a wash. While the vehicle reached at the workshop it was detected that the navigation chip was missing. I don't have knowledge about the chip. It is presume that the chip was removed at the first instance of 2nd servicing.in view of the above, the navigation chip may please be installed free of cost, without further delay. Bikash prasad sahoo.