Maruti Suzuki India Complaints & Reviews

We had bought this vehicle to increase our business and income
but this vehicle is giving us too much of problem.

in past 2 months the vehicle has visited service station for repair for 2 time and each time they are taking about 4-5 days to repair it giving reason that it is new for us to repair and parts are also not available.

and every time they are giving huge bill. which is now getting out of our budget. and still vehicle is not performing perfectly.

i am getting same complain that our fuel is not correct. i am getting my vehicle refiled from hp's companies self maintained outlet and getting it filled in my prescience.

few of yours tsm help me in getting proper status of my vehicle. buy still the problem exist.

have got injectors repaired 3 -4 times

please help us out.

Dear sir,

I bought a new ciaz car with registration number ts07 fw 6573 and recently its giving a pathetic drop in mileage i. E., 10 km/ltr.

I give regular service at 'sai service maruthi' in sanath nagar, hyderabad.

Till date after several complaints issues is not resolved. Pathetic service.
Please solve the issue.

Thanks.
Ph: [protected]

From,
Midhun jose,
Registration no-kl-36-f-6957,
Gixxer.
Policy no. Max/86106378
Maniyam kandathil (H)
Keezhoor. P. O
Thalayolaparambu,
Vaikom, kottayam.

To,

Suzuki motorcycle india.

Sir
Hopping that that this letter will make a heal to my problem rather moving legally. As per above said n policy i have one year insurance guaranty with your esteemed concern.in the mean time i made the maintenance work with your authorised authority sreebhadramotors, nh road, adimali. Here in this sreebhadramoters they made the issue regarding the maintenance. I list the issue with details
1) starting key inserting (Ignition) potion instead of replacing with a new one they fixed an old spare one and billed for new one.
2) the system of self-indication is not working at all but in bill parts being purchased.
3) regarding the fuel tank they might have changer inner cover but in outer they replaced with old one and billed for new one
4) the cone set is not proper and in the same also the billed the new price.
Here i see the sreebhadramotors made bill for new one and replaced with old spares. After being realised i mentioned regarding all this issues, they agreed with all and told me to clear issues, but now they changed their tune they are not ready to repair or even making me to threaten by words. As your authorised dealer you must take the issue from your part, or i will move legal proceedings. Please make the issue be clarified as early as possible.
Midhun jose
[protected]

Dear sirs,

It is to bring to your notice that i have booked a new maruti suzuki zxi amt car (Petrol) with your authorized dealer, m/s automotive manufacturers private limited, nagpur on 25th august 2018, which has been recorded to have been booked on 27th august 2018.
The details of payments made prior and subsequent to approval of car loan from sbi, belapur bhawan branch, mumbai, are indicated below:

Date amount (Rupees) remarks

25/08/2018 10000 recorded to have been received on 27/08/2018.
25/08/2018 1000 recorded to have been received on 27/08/2018.
03/09/2018 127189 recorded to have been received on 03/09/2018.
04/09/2018 659000 recorded to have been received on 05/09/2018.
August 2018 22500 cost of old car (Maruti zen)
13/09/2018 62165 towards the cost of the infotainment system, other accessories and balance amount of insurance applicable from 01.09.2018 under new rules.
Total 881854

The above payment is against the price of the car charged as follows:

Particulars amount (Rupees) remarks

Ex-show room price 696000
Insurance premium 36478
Registration cost 80922
Extended warranty 11870
Accessories 55318
Number plate 194
Auto card charges 472
Fastag 600
Total 881854

Delivery of the car was to be given on 13th september 2018, ganesh chaturthi, an auspicious day and accordingly we visited the show room of automative manufacturers private limited. All the formalities of delivery of vehicle were completed and we were taken out of the show room for formal delivery of the car. I observed and noticed that the body of the car had many scratches on other parts including distinct dent on right front door and a part on the bonnet adjacent to the right front door. On pointing out these defects, the person responsible for the pdi stated that the damage has been done by the workmen in the workshop after completion of pdi by him. On my stating that i have paid full price of the car without any comprise and that accordingly i shall not make any compromise with the quality of the product and that i shall not take delivery of car with damaged body parts.

On my persistent refusal to take delivery of the car with damaged body parts, the representatives of automotive manufacturers private limited assured me to replace the damaged body parts with new ones and deliver the car on 14th september 2018 afternoon.

They were kind enough to provide us with one car (Vitara brezza - no. Mh 40 ar 5895) for coming back to my home as well as for its use till delivery of the new car.

Having not received any call for delivery of the car, from representatives of automotive manufacturers private limited, nagpur till 2.30 p. M. On 14th september 2018, i made a call to mr. Ankush and mr. Sameer on my own, two to three times, duly reminding them to call for delivery during daylight so as to observe if the replacement of damaged body parts have actually been done honestly. Despite reminders, the call for delivery was received from mr. Ankush as late as 6.10 p. M. Almost at the time of sunset. Taking into account the time to reach the show room for delivery, i denied to visit the show room as it would have been dark, after sunset.
I further stated to mr. Ankush and subsequently to mr. Sameer that my visit to the show room for delivery would be subject only to produce the existing damaged body parts as a proof of actual replacement. Mr. Ashish contacted to me subsequently. No satisfactory explanations were, however, received from any of the representatives of automotive manufacturers private limited including mr. Sameer, mr. Ankush and mr. Ashish. Mr. Ashish, on the contrary, said that the existing damaged body parts have been repaired, dented, painted and fitted to some other car and therefore cannot be produced for verification. On insisting not to complicate the matter, i informed him that i have since lost trust i shall not take delivery of the car without having seen the proof of replacement of existing damaged body parts. He assured to call back after some time, which never happened and he did not respond till now.

I, as a result, sent a message each to mr. Ashish and mr. Sameer stating the non-receipt of any call from them in this regard. Subsequently, i received a late call from sameer only, who requested me to come for delivery at 11 a. M. On 15th september 2018 and that he would show the existing parts. It may please be noted at this stage that the statements of sameer differs from that of ashish and are contradictory, duly confirming that they are lying about having replaced the existing damaged parts. Rather, their statements confirm the doubt that the damaged body parts have been repaired, dented, painted and fitted again and not replaced. Apparently it is an unfortunate case of purchasing an old car from a workshop after denting and painting of a new car depreciating its value before delivery rather than purchasing a new car from a show room of maruti suzuki limited after paying full price for a brand new car.
I visited automotive manufacturers private limited again today, the 15th september 2018 for delivery after receipt of a call from mr. Sameer and mr. Ankush bahise duly informing that existing old parts replaced would be available for us to see as a proof of replacement. To our surprise, the existing old parts replaced were not available for us to see vindicating a blatant lie of representatives of automotive manufacturers private limited. They initially stated that the existing old parts replaced are in the workshop and thus cannot be shown today but finally admitted by mr. Mishra in presence of all other representatives of m/s automotive manufacturers private limited. Mr. Mishra also agreed to replace the parts in my presence subject to availability but without giving reasons for the replacement that the damage was existing prior to delivery. I, however, desired that his letter should state the fact that the damage was existing prior to delivery of the car for which he did not agree. The enclosed/ attached copy of mr. Mishra vindicates the fact that damage was there and that parts were not replaced. The new car was, thus repaired through denting and painting to remove the scratches.in the absence of inclusion of fact of the case, delivery of the vehicle could not be made possible.

I, therefore, request you to peruse the matter at an appropriate level and ensure delivery of a new factory product and not a repaired workshop product as the price paid by me is for new product.

With regards,

Anupam priyadarshi
Nagpur, maharashtra, the 15th september 2018

I had given my maruti suzuki celerio for 3rd service. The car had run a course of 20, 500km and i had given it in an official authorised service centre in bangalore (Mandovi motors private limited/ near d-mart, hennur). After the service, they charged me a bill of 8269 (Tax included). The following are a list of all the things which were serviced:
1 : engine oil
2 : coolant
3 : ac air filter
4 : wheel balancing and alignment
5 : front wheel brakes service
And labour charges.
I feel that i was charged more for only my 3rd service (Also, i've always given my car in official authorised service centres only) during the purchasing of the vehicle, i was told my 3rd service would cost me around[protected] only. And the same thing was given on the website too. Even sales executive at various showrooms said the same thing. I honestly feel like i was being over charged for my third service.
Hence i'd like to register a complaint regarding the matter and wish that the officials look into it

Sir,
Few days before when iam driving maruti swift (Kl18 q 1221) suddenly engine stopped on road. Then i went near service station of maruti. I said to them but they donot clear my complaint. Today when iam going calicut with my friends the same thing happened, engine stopped on mainroad. So it cause difficult to my travel.
Sir, i think the same thing happened twice because when i complained this to the workers of that maruti service station donot take it serious. So this happened again. So iam upadating my difficulties to you.
I hope that you will solve my complaints.

Sir, i have purchased the wagon-r as on 05.03.2012... Then after made cg in the works with the guarantee warantee of katriya giving more 10000 than the market for getting the guarantee warntee... But after the fitting of the cng in the kshatriya works at maninagar ahmadabad not a single day the run of satisfactory on cng.. For that i have shown all the time for the problems of the cng... But not attended satisfactory... By the works... Than after the complain of cng the works has advised me to repair for the head which costing about rs.14000 and now the technicians of katariya has given me instruction on mobile that there is problem of cng and the outer person asking me for charge of all wiring and other associated works which costing of rs.9000
Now question of faith with the katariya...
Please give me the right reason with justification
Do not fail in continue the faith of customers
Please take necessary action at the earliest to avoid any legal issue..
Yours faithfully..
Dhanraj pargara
Mob no.[protected]

From the date of purchase 18 july to till 14 august 2018 i haven’t receive my car ragistration of wagon r. They been making fraud so long time by saying that it will coom soon within 4, 5 day 4, 5 day but no action been taken from there.
We have given all the money regard for commercial ragistration and all.
Now they’re making fraud by saying to contact rto nd so n so but problem remains same

Sir,
My car ALTO LXI been subjected to accident on 24.08.18 and on 25.08.18 given in Maruthi body shop in Bhargavi Automobiles Tirupathi Andrapradesh.
Till today nothing been done and saying spares not available and spares yet to come.
every negligible reply saying that no idea and complaint numbers are available i[censored] want u can call .
we are not expecting this type of attitude from Maruthi Suzuki India. Please support us
Vechicle Number AP03 CE 4369

M sir,

I pleased to bring to your notice that I have purchased a Maruthi swift new, Regd. No. TN 72 BD 4034 on wife name V. Ramalakshmi, through Asir outlet in April 2016. Till date the service and body repair were taken through your work shop. Whenever I have pointed out the problems on the car body repairs they have not rectified the problems /repairs/replaced to my satisfactory.The reply given by the staff also not satisfactory. Hence it make me to think other Suzuki Dealers for servicing and body repairs in future. This is for your information and necessary action please.

with regards,
A. Jegadeesan, [protected]
Tirunelveli.

Had purchased Wagon R VXi from PASCO motors on 8th July'16 ( Invoice no : VSL[protected]. Since day one, the power steering is very hard and does not turn. On 23Aug '16 a service complaint (ref no: [protected]) for North-1B region was generated. 2nd service done on 9th Oct'16 from PASCO (Invoice # BR[protected], 3rd service was on 18th Feb'17 but the problem persists. Since then I have been writing to CCM Service and ATM Queue but no response received. Please get the steering column replaced as the car is under warranty. Please refer attachments.

Hi i had given my car alto for repair earlier they said different set of problems and we paid 18448. After that we could hear some loud noise while driving which wasn’t there when we had given the car.
We have the car again to be checked they said 5000 now they say more 10000.

Why wasn’t all problems explained at the outset only. Very poor service.

We are truly depressed and agitated by the kind of service provided.

Dear sir/madam, i have been advised by the dealer of the company to avail the preferred number.in view of it, i have given the auction money rather rs 2, 000/- extra as required by them. My name was published and available on auctioned portal with - od17p0707. However they have allotted me od17n7770 a different number instead of the auctioned one. It’s indeed the fact that i have been cheated and mentally harassed by the inconvenience. Please accord priority and do the needful.

Hi, i was not getting the replaced parts of my car from gem motors, hydernagar, hyderabad. I am willing to pay insurance salvage value for the old spares but the work shop management is not giving my old parts after replacing them

I am very upset with the way the body shop manager behavior in this regard

I believe i have full ownership of the replaced parts.
My car no: ts08fk3065, wagon r

We are submitting our complaint on delay in delivery of maruthi suzuki dezire (White) that we have purchased in the first week of august 2018 from maijo showroom palarivattom, kochi, kerala. We paid the whole down payment and the first month emi too. As the product is purchased for our business process, the delay in it's delivery making us so inefficient. We are feeling very bad on your services. Please deliver our product without delay.
We kindly request your proper response to our complaint.

I bought maruti dzire vxi in september 2017 and from from the very beginning i found brake sound high and when i went to service i aske same to the service executive and he said it is abs sound but i felt it is wrong it is the problem all re facing and the brake also not working properly. Please solve my problem.
My car number is ap27bp8995 my mobile :[protected]

To whom it may concern

It is to bring in your kind notice that my car Vitara Breeza CH 01-BK-3296 was having steering problem and sent in to service center yesterday as per the call by service station. They gave an estimate time of 3 hours maximum but till time I have received my car yet. No pick and drop facility was given as they promised me. In morning when I talked with GM about the status of my car he was very harsh and rude he said that fault was major that’s why delivery was delayed but they examined car yesterday but no such problem was detected . GM was overreacting and not bothering about the authorities. Even I asked about loaner car he straight refused to me and said no loaner car facility is available with us. Please look in to the matter about the behavior of GM as it will impact the reputation of Maruti Suzuki .

Thanks & Regards
Ankit
[protected]

Hi
Extremely unprofessional and unapproachable behavior from bimal auto agency, bangalore, banashankari branch.

Unfortunately i after evaluating several entry vehicle freezed on celerion x vxi (O) brown colour. And choose to go with bimal auto agency...

I booked the vehicle at end of july and gave one lakh advance, there started my problem at the initial level itself the sales representative changed his offer and increase by 6000/- from original but later after persuance his manager agreed and booked the order.
We we're promised delivery in two weeks or max last week of august, ideally had my birthday and wanted to gift my wife before third week..

Post that no communication and after follow up they said will revert, then finally they said order placed on maruti and vehicle would be despatch there on again no response even when we called the bimal customer relationship manager, standard response we will revert.

There in after continue follow up we were assured to get by 25 august, and then when no further information we again checked and then the new excuse maruti has no vehicle and order is not processed and so it's delayed but during the whole period bimal had a white color vehicle in stock which they kept pushing us to take, again same offer color choosen by us would not be available and we can take the white color, which we rejected..
Then now they say maruti cannot manufacturer our request colour but through another dealer they can arrange our original vehicle color, when we said fine and finally went to there showroom the prices have increased by 14000 although it's still an old purchase vehicle but all new prices

But worst was the extremely unapproachable and lack of interest on part if sales team and zero communication skill it look like u r doing a mistake buying vehicle

I had bought alto k 10 approx 5 years ago. It's run approx 13, 000 km. Despite not being drown in water or undergone any other damage the ecm has got rusted. For first 3 years i had my car serviced at spectra motors and had no issues.in may 2018 i had a first breakdown n contacted shivam motors in kandivali west. Since then every 15 days the car had issue and i got it checked with shivam. Now for this breakdown that happened a week ago i got the problem diagnosed as ecm rusting. It's strange that after warranty period car immediately started showing such major issues. I am pretty unhappy with the quality of the car provided by maruti and also the servicing done by this new service centre shivam. I had heard that maruti cars never give such defects and their service centres are best. I disagree to this and need my car to get back to perfect working condition or get replaced from maruti suzuki

Recently i've purchased above said model about 10 days back. The problem faced is that the power steering doesn't return back to center/straight position and remains at an angle at which it is turned. I want to question you guys as to what sort of quality control you undertake in which you even don't check the steer-ability of vehicle. Even the manual steering return back to its original straight position.

What kind of power steering is it?

Isn't it a safety hazard?