Maruti Suzuki India Complaints & Reviews

My was damaged due to accident on 5th of feb and i submitted my car to dd motors peera garhi (Delhi). They give me a date for delivery of 10th march and also ask me for lot of paperwork and i submit all the required documents. On 10th march when i go there to check that my car is ready or not, then i found they didn't even start work on that and also ask for new paperwork. After that i submitted all the required documents again and ask them to confirm through the mail that there is no further documents are pending from my side and they confirmed me through the mail. On these mails they told me that they will deliver the car by 31st of march. But unfortunately i am a customer of maruti suzuki and that time i realized that they don't care about there customers. After 31st of march they again give a delivery date of 10th april but the same story begins again they failed due to some negligence of there staff and hight authority of dd motors. Then now i ask for a exact date of delivery from the last two days and they didn't even in that condition of providing a exact date, what kind of management is this.

We have alto k10 pb10ef 5594 which we service on 8 april 2018 sunday from swani motor gt road ludhiana in which we dont satisfy from his service firstly we lost our car mat in agency when i ask for it then they dont give me answer properly & i lost my pen drive & car not clean inside properly & head lamp which work properly when we give car in swani motor& front mirror shower not work properly. I give him 0 star for there service & advise the other people never service in swani motor gt road ludhiana.

The biggest mistake ever done in my life was booking a car from calicut indus motors. Already i had enough from the company starting from the day of booking till delivery. The complaint number was [protected]. If i'm registering a complaint the second time, you can imagine how much they troubled me. Nothing was perfect from their part starting from false promise and taking the booking to delay in delivery. And now giving the car without any documents and telling it will be delivered within two or three days. This is not the right way of service. And the most ridiculous thing they have done is hiding the form 22 (Which they should have given with the other documents) as part of revenge because i registered a complaint against them earlier. Yesterday was the day of registration and i wasnt there in place instead my brother went to the registration with all the documents they have without even knowing they had hidden the form 22. He was running here n there for this form 22. They didnt even told it was with them and made him travel around 30 kms to their showroom just to get this form 22 at the middle of the registration process and waisted a whole day. This is the worst thing a company can do to their valuable customer. I had enough. Troubling me again and again. Maruti has a lot good dealers like a. M motors, popular, sai etc and many of my relatives and friends had taken vehicle from there. But no one had this worst experience from any of the dealers. Right now i'm paying for the mistake i have done by choosing indus motors calicut. Even after making somuch of trouble they have delivered the vehicle without even a piece mat in it. They donno how to treat customers. I dont know whether this complaint will be taken care. But here after i wont be suggesting indus motors calicut to anyone. To be frank now i started hating my own car. Dissapointed to the extreme. I realy wishes i could have taken the car from any other maruti dealers.

My rating -1 /10 for my overall car purchasing process from indus calicut.!

It is submitted thati baught a car on 6/2/2017. And got all the services at kangra vehicleads palampur h. P. After having 3rd service on 8/3/2018. I was on drive near jawalamukhi on 4/4/2018i heard a sound near the tire i stopped the car at the spot and called a near by mechanic he told that the axle of left side is broken due to the missing of the nut. Then i went to kangra vehicleads sunehat. But they didnt help us. So i again come to the spot and the local mechanic arranged the axle amounting rs 5135.00 from maranda palampur. I had to spend almost 7000 rs, inspite of so much harrassment.
So i want that amount shoud be reimbursed to me as the vehicle is under warranty. I cantacted the kangra vehicleads but they denied to give the claim.
I also want that action should be taken against the kangra vehicleads sunehat.

I am using a maruthi swift kl.07. Ax.1314 which met an accident yestarda and iam extremely unpleasant to say that the airbags hadnt worked at all. The vehicle is total loss as per estimation. This vehicle had a repair of approximately 6, 000 inr last year for replacement of airbag component during service at your authorized dealer, at sai service karingachira, thripunithura on october 2015 contact coil replaced. It is clear that if airbags are not inflated even with both seat belts, its the poor and extremely dissatisfying service from the indus motors of maruthi suzuki..

I have given my car for service on 07 apr 18. Hr03k 5190 (Maruti suzuki ritz vdi) with pick up drop from colaba along with original rc and puc handed over to the pick up drop agent. I have got my car today without my original rc and puc. I am seriously disappointed with the assistance provided by your service staff. Advisor-mr. Krishna and manager mr. Vishal. They have lost my original rc and puc. This is share carelessness on the part of staff. Very very poor service.

Dealer-fort point automative
Address: varun steel industries, aam tools compound,, boat hart road, behind sewri police station,, darukhana, reay road east, mumbai, maharashtra 400010

Phone:[protected]

My contact-[protected]
My [protected]@gmail.com

Dear concern,

Please help to regarding the vehicle proper service, your agency not doing any service in proper way. Service is done as on dated 15/12/2017 after services gear box creating the sound and paint not properly.

Please do needful and register my complaint

Name :- anil gautam
M no:[protected]
Location:- bilaspur himachal pradesh.

My car submitted for third free service on 4 april, but they didnt wash and clean my car. They just polished car and told me

"your car is ready"

When i checked my car, it was totally very badly polished on deskboard. It looks like, they just overlap polish on deskboard. It was really very terrible when i saw my car first time. There was too much dust, car seats were also fully dust and also fully polished. The person who polished the dashboard, i think, he forgot that car seats never should polished. Then i told them to rewash and re clean my car, but they just did same again. Again it was not washed properly and also not cleaned properly.

One of the worst cleaning and washing in my whole life i seen. How can they be irresponsible and unprofessional. I need reply. And want to know whats action takes to these guys..

Should take a strict action of those who are responsible for this.

I wasted my time also on workshop.

I had sudden problem of pick up in my swift dzire vxi (Dl 2c an 3026) yesterday and light got on. I took the car to vipul motors sector 5 noida. There i came to know that problem is with ecm. It was surprise as i never heard in my life ecm getting faulty. Then came to know that it is known problem in dzire vxi.
Question is why maruti not recalling all vxi models and getting this critical problem solved?

Why customers are left on the road to face this nuisance? Now today also i did not get delivery of car as code sent by maruti to dealer did not work. This is very disappointing on maruti and need to be addressed…..

3 days and without car for serious issue at maruti end!

Dear Sir / Madam,

This is regarding my booking with Maruti Suzuki VXI (Magna Grey) at Adarsh Agencies Attapur, Hyderabad - 500048, Opposite Mantra Malla, Pillar No 185, PVNR Express Way. I have made the complete payment of 7, 56, 000 in cash on 03.22.2018 and the total amount has been debited from my end( attached are the receipt copies) I was planning to take the car as gift for sons bday falling on 04.06 and It was committed & promised that the vehicle would be delivered dated 04.04.2018 however, I got a shocking call on March 30th saying the vehicle is damaged and could not give the delivery on the said date, they tried hard to change my mind on color or model for which I refused and I personally visited the showroom immediately and spoke to various people. Mr. Prashanth who is an SM and later spoke with GM Mr. Naveen and he confirmed that he would deliver the vehicle on 06.04.2018. Yet again, this was just a false commitment. I have been regularly following up on this from 30th and Naveen hardly responded or replied to my calls. Finally, on 4.4.2018, he made Mr. Prashanth call me to inform that they cannot deliver the vehicle. This sheer shows the irresponsibility and poor customer service. I am really annoyed & writing here due to not maintaining good customer relationship from Maruti Suzuki dealers after booking the vehicle with full cash payment. The dealers did not make a single call of follow up.

As choosing Maruthi I am being penalized in every way. Now, if the dealers refund amount I would not be able to book the vehicle due to variance in the price of the vehicle now. If they have locked my money for all these days and not delivering the vehicle I should also be getting the compensation?

I don’t have any issue if these people would have given me true commitment or communication saying that so and so time is required for delivery. I would have made the booking from other car dealers like Hyundai grand, Chevrolet etc. & I am writing this email with a lot of grief to solve my issue as I am a fool to make the cash payment in full and wasting my time from one month back. I also lost on the special occasion of my sons' bday. Request you to consider the same on urgent basis & confirm to me. I would be compelled to proceed legally if this is not resolved or addressed accordingly. If the dealers are planning for the refund, then I would definitely recommend a compensation along with refund amount as the amount was unnecessarily blocked by them.

मेरे पास एक्को कार है जिसका पीछे का जम्पर घिस रहा हे इस फोल्ट को भावनगर मारुती सर्विस वाले कोई हल नहीं निकल रहे है और अब अगर इसका कोई रास्ता नहीं निकला तो हम मज़बूरी में ऐसा करेंगे ...ये धमकी नहीं हमारी मज़बूरी है आपसे एक विनंती है
https://www.youtube.com/watch?v=1nQF9P1Ouf4
https://www.youtube.com/watch?v=-VFdNeYIucU
https://www.youtube.com/watch?v=X-mCRJL1u5k
में एक्को का ऐसा विडिओ बनावुगा ये पक्का है.

Third class behaviour
Not give perfect ans
They never slove the problem
Not provide good service
Only speak lier when we ask this car part is available
Poor service
Never slove the problem
When i hve bought car still now they cant slove the problem
Now i m tired ur maruti suzuki service center
Pls give ke ans what should i do other wise i have all reccord of my car. Then i will take other action

My car baleno, zeta had steering noise inside the cabin regarding on this raised complaint on 16/feb/2018, complaint no. Nx [protected]. Spare parts has been changed with my approval and with out my notice. Its highly illegal as with out customer approval spare parts cant be replaced by authorized work shops. This mistake was done by jajabheri automotive pvt ltd, visakhapatnam and more over my complaint has been closes with out any intimation.

Dear Sir/Madam,
My Car Estillo Zen met with an accident on 11/12/17 and was towed to the nearest Maruti Workshop on 20.12.2017 for necessary repairs and for Maruti insurance cover and claim etc. I had submitted all the relevant papers for smooth process of the repairs and claim. But after 112 days in the workshop, I am repeated told parts have not come. (For your kind information, the workshop I am referring to is RANI MOTORS, Shillong, Meghalaya, India).
I do not understand how long will the parts be supplied after making indents because my car is a discontinued version.

112 days of wait for the parts to be supplied I think i ridiculous.
Please help to provide the indented parts at the earliest.

Regards
Mr. Bedarius Shylla

I, mr kiran patel, have given the maruti suzuki ciaz to service. So i had given it at maruti service station situated at maruti starline pvt. Ltd, mehsana on 25/03/2018. But service is not proper and body and chasis noise is not solve. Till that day, i have gone there two times but i didn't recieve any satisfactory reply from there. Also they didn't solve the noise problem. They just charged me with the bill of 3819/- for that new but not properly fixed hanging bumper.

It is but natural that if any customer is paying the amount for a commodity and service than it is your duty ti give us satisfactorily reply, service and complete solution of problem.

I wrote this letter to tell you that i am completely dis-satisfy by your service. Also i want the proper solution regarding this probelm from your side.

Car details are mentioned below:

Model: ciaz vxi+
Number:gj 02 ca 1874
Service center: maruti starline pvt. Ltd, mehsana.
Owner:jagrutiben kiran patel

Regards

I have a 2013 model swift dizire vxi kl-06-g 5757. About 7 months ago a warning lights up. I approached jawan service centre muvattupuzha twice. Then popular automobiles elamakkara - ernakulam and they took one day checkup and given a paper citing the complaint and asked me to approach a service centre near to me. I am from idukki - kanjikuzhy. So i went to indus motors thodupuzha. They advised me to change a spare part, it is not ready with them. After one month i again went there. Then they told me that they have to check whether the complaint stated by popular is correct or not. They also took a full day checkup and confirmed the complaint and told me to change the part and they booked the same. After two weeks i changed the complaint part from indus and they charged rs.3100/-. But after a week the same complaint appeared. Again i come there and they did something and said everything is right. But again within a week same complaint appeared. At last i approached an electrician on 26.03.2018 and he checked and said the changed sparepart had no problem and showed me its working. He contact indus motors kattappana and the did something and also did the 50000km servicing and charged rs.4200. But the complaint will reappear on 30.03.2018.
I have a doubt that is there any solution for solving my vehicles problem. About 8 months i am behind this. Is your service centres can solve this?

I had booked, maruti breeza (Vdi optional), colour :grenite gray in the month of feb-18 with an exchange of old car.
Booking no : sob17003694.
Total booking amount (With exchange) 116000. That time your sale manager confirm that you will confirm to get booked car on first week of april, no need to worry.
But as discussed in this week with your representative, he will not in confidence for delivery. This will not a good impression of maruti over customer.
My request to ensure delivery in this weekend.

Amount for two month are also liable for interest if it is no satisfactory need of customer.

I got a accident at gujarat. My near by maruti suzuki service center at eternal motors, chitra bhavanagar.

After 1 week i got a call from service assistant we have to open your engine there was something damaged in your engine.

After 1 and half month they called me for pick up my car. I was got my car but with in 2 days i face car overheated problem. I was paid them more than 15000/- as a service charge and i buy my car in may 2017 so its still in warranty.
On thursday i go to amar car anand. They check it for 2 days. They told car engine is overheat so coolant & water is vaporized so its may be engine issue. So they told me we have to open car engine head and check it out.

I buy this car for medical reasons but if eternal motors bodyshop, bhavanagar not done satisfactory work. Its my worst experience at eternal motors bhavanagar. I never suggest anyone to service at their.

Hello sir this reminder to the complaint dated 5 th nov 2017.
On 1st jan 2017 i have purchased baleno zeeta petrol model from nexa mohali showroom - c-55 indl area ph-7 mohali
On 5th nov 2017 car was serviced as last free service
Balancing tyers, what they did unused stepney tyre as ok tested by the company maruti suzuki declared a default and put a weight of 50 gm and charged for that and when enquired said that defected steipneys are always issued by the company, when protested to refund the amount they said that refund is not our policy we will do next free balancing or washing but stepney cannot be replaced being defective issued by company.
If the company issues the defective stepney that is lability of company to replace unused stepney and refund the weight charges to the owner.
The complaint is pending with your office but not resolved yet.
Please resolve earlier otherwise i may have to knock the door of consumer forum to get justice because your agents called so many times did not resolve the complaint and at least five-month have gone.
Finally, request you to resolve the complaint at your earliest
Father of maninder pal singh
House no 4116 sec 46d, chandigarh
Baleno zeeta (P), ch 01bk 7940
Model-2016

I booked the all new swift from fortpoint showroom in thane on 9th february, 2018. I recieved the car on 18thmarch, which was already driven for 400+ kms at the time of delivery. The car has been used for test-drives and exhibits, and has lot of interior scratches and defects already.
I was handed over a second-hand test-drive vehicle, and i want a brand new car since i had paid for a brand-new car.