Maruti Suzuki India Complaints & Reviews

I mr jayanta kumar das add-barpeta town, po and dist - barpeta assam confirm that i bay a car through pallavi motors pvt ltd guwahati as on date 26/04/2018, car model - wagonr vxi and my invoice no - 003/vsl/18000160, and my sales executive name is mr niranjan rajbonchi, ph-[protected]. When the dealer executive meet first time and he told me that car offer amount is rs - 15000 and my services officer (Govt / health diperment) amount is rs - 5100 give me to delivery time but no any offer have not received still date. I already many time call him but my ph call have not received the dealer executive. So that please do the needful and confirm me as soon as possible.

Thanking you
Jayanta kumar das
Ph - [protected]

My booking code is :sob17001660. I booked a car but canceled it due to some personal issues. Since one month nandanam maruti showroom is not returning my booking money... They are just postponing it day by day by just saying that it will reach my account in the evening... But still i have not received my money. Thankyou,
From :raj kumar balmiki, chennai

I own a swift diesel car which i have been using for last six years{94, 000 km run}. It was in a very good running condition. It used to go for regular servicing with abt india servicing centre, ambattur, an authorized maruti dealer in chennai. The engine got stopped suddenly last week in a running condition, it had to be pulled to the same dealer. After three days, the centre has informed me that the piston and block engine got damaged, and has to be replaced by a new parts and it will cost around 70k rs approximately. Hereby i do request you to look at the matter and consider a reduction in the cost of repair.
I have lot of trust in maruti as i am a hard core fan of maruti products my previous cars were, initially a maruti 800 car, then i was possesing an maruti alto car:the previous cars were giving very good service, no trouble at all. I always want to go for maruti suzuki car, i always promote your product among our friends as i am having only one brand till now. So, kindly look at the matter and i will be expecting a reply soon from your side.
My car details are as follows, vehicle number tn 04 aj 3255, black swift, ldi, of 2011 model, at present car is with my dealer, abt india, ambattur, chennai. We have been provided with a ritz, maruti car by the dealer to manage our daily travellings. The dealer has informed us that the repair work needs three weeks time. Kindly help us to get back the car soon and in a better price. Kindly do the needfull

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Dear maruti,
As im a regular service customer to the maruthi rns.. They are charging the service charges that noboday can sustain for a simple regular service rns motors are charging minimum. Rs.10, 000 to 20, 000/-
This is pretty expenssive comparitively the toyota car services. These people are eating blood like mosquitos...
Ensure maruti people should aware of these charges and regulate them to maintain. Economic....

Dear team,

Myself sanket narendra dhumal. We have purchased new swift dzire from pune during the month of sep 2018. We have serious breaking issue while applying breaks even during less speed with very big noise. We just really afraid to apply breaks and not sure we can control our car during heavy speed.
We are bit surprised that even though highlighting and escalating this concern during regular servicing at maruti's authorized service centre issue didn't get resolved. Team only changed the break pads 2 times but issue still persist.
We are really scared and don't want to use this car at all.. Can anybody tell us that have we paid total amount just to experience this..? Why supervisor from authorized service centre didn't realized this problem..? Are they really trained to that extent to identify it..? Even though they knew this issue they even not bothered to help us. Really pathetic experience with maruti suziki... Will never go for this company to buy any car.

Regards,
Sanket
[protected]

Dear sir,

The vehicle number wb02ab2931 maruti alto lxi bsiv

From last one year or more then that servicing to your bhandari automobiles pvt ltd service station 37, ghulam jilani khan road, kolkata -700039.
The reason for inconvenience, each & every time the advisor are cheat me in various way, you can verify that alto lxi require so many service... Already change the require mechanical parts in every two three months... Continue, some time this some that, as on continue disturb me.
I told them please check properly and do need full work, but they say it ok now, and you can drive it, but once again & again some problem arise it. I personally thing that they change some parts or marks some discontinue mode? Done know what they want each & every time i have to a payment against the service. They damage my vehicle please look up to this matter.
Few days back i was driving my vehicle one local bus hit & run away in busy route... So, i have given for insurance claim process to repair it & by legal way. The advisor mr. Ali told me that i have to pay inr 1000/- for insurance process, 12.5% for pant charge, gst and any other requirement if any 50% of the same. After next day a insurance company survivor call me & told its look like false claim & they thing some false intension are there. They humiliated me about the same. I dont know way they told that this is the way of coordinator of advisor & insurance company survivor, in reply i told them my self professionally work as a forensic examiner & i am qualify with same.
I can justify they claim though examination of chemical of colour of bus.
After that they dis continue the call & giving me ok we will do the work.
11th may i get message over phone that vehicle are ready, but i am busy with some work so visit after 48 hrs but my car are not clean & unwashed way, not even also clear the dust which is over the seat all those.
I informed to service station manager & i have the photo of the same.
Please kindly revered the same.

My car maruti alto k10 amt with regd no. Ts 4 em 0450, met with an accident and approached the showroom/service centre of maruti suzuki at khammam on 09.04.2018. All the required formalities were completed and handed over the car but the people concerned are not responding to me and the car not delivered so far i. E., 14.05.2018. I am thinking of going to consumer forum. Immediate response is expecting.

Sir, i have 2 cars and had entered a 2 year services contract for both cars with maruti motors through their dealer spectra motor.
Spectra has closed down and i am not getting a response from any source as to who would honour the service contract.
Complaint and calls to maruti and spectra have not yielded result.
This is a breach of contract.
Kindly guide as to the further action is to be taken in this regards.

Hi,

I purchased ciaz shvs on november 15 from your dealership rohan motors, greater noida (Ciaz shvs, up16 bc 2909). And have been taking it for servicing on regular basis. Unfortunately, the servicing has not been satisfactory because the i have experienced the serious issues with the shvs technology in car. Last service was done on 25th march 18 (Motorcraft sector 10 noida) and i highlighted this to the motorcraft person...

This is to inform you that
My self sulay purohit
From vadodara, gujarat
And actually want to buy maruti vetera brezza from the local vendor amar car and kiran motors they belongs from the vadodara only. Both company sales staff forcing me to buy the car with accessorize kit, instead of giving car they are giving use less answer if you want buy you have buy with kit this not fair deal they straight away refuse to sell car with out the kit is there any rules we can buy with out any key.

Please help me out in this case.

Sulay purohit
[protected]

My car mh 39 j 7308 maruti ertiga given at maruti seva workshop at vilholi nashik after accident for repair.
They comiited 15-20 days for repair but more than one month passed still they are giving annoyed reasons and car is not yet delivered.
Last to last week they committed delivery but delayed with reason that compressor was broken which they relised latter and need wait for new compressor.
Today their executive repied compressor received was defective and need to replace and it will take more time for delivery.
When i visited workshop my entire car front side was opened so it is fake reason given that they found compressor problem suddenly.
They have caused dely beacuse of their ignorance and now making excuses.
My mobile number [protected]
Rajendra gajare

Very low mileage of about 13 kmpl although the car is new so the expected mileage should be around 20-22 kmpl.
Improper service at the service centre they are not cleaning the car properly and every time they are charging some or the other amount at every service and the a/c in not providing proper cooling.in the second gear the car does not run smoothly.

I have purchased ertiga zxi+ model from jalna maruti dealer since one and half month back. At the time of taking delivery of the vehicle on 23/02/2018, dealer tried to hand over the vehicle without washing it. When i asked about it. At that time he took vehicle for washing. I refused to take delivery. Thereafter on next date they gave it. Thereafter i took the vehicle at my service station. I send vehicle for servicing on after one month. After service there is heating problem. Again leakage of colin water started. Therefore i approached service centre. The mechanic came home and check vehicle. Thereafter the heating problem solve but ac of vehicle is stop working. Therefore i have again approached the servicing centre and complaint against the vehicle. They asked to take vehicle to nanded for servicing centre but the vehicle did not start. It stop while going there. Therefore again i called service centre thereafter mechanic came again and checked it. The cooling water pipe is damaged. Water is leaking. Since last 20 days the car is placed in compound in dump condition. It is of no use. Despite of making repeated phone calls and oral complaints. We called on mobile to jalna dealer but they are not in mood to receive it also. Since taking delivery of car i suffered alot. Service of jalna maruti dealer is too bad. I really dissatisfied with it. It is nothing but a mental harrassment. I am a working woman. It creates hurdle too me for transportation.

This is to inform maruti suzuki that as a customer of maruti i always give my car to authorised service centre for my service.. So this time also i gave my car for service to alankar service centre patna where they kept my car for almost 15days and and they where not updating me regarding the work which was going on and when i have taken d delivery i find that no work has been done infact the car was in its worst condition... When also the senior person of alankar workshop patna miss behaved with me... And his staff mates behaved roughly with me. There names are.
Vijay singh
Advisor pintu
Advisor dhananjay
Driver birender.
I want serious action too be taken against them. I am uploading vijay singh pic along with my car invoice.. Car no. Br01ct 5861

I bought one zen lx 2001 bearing reg. No. Tn20 az 4204 from one r ramachandran s/o k. Ramalingam, padi, chennai and being a reserve bank employee the rto chennai gave him road tax exemption. Now i need the invoice value of this zen to make name transfer and also to pay tax. Kindly provide me an inoivce copy of this car since the fc time has already crossed. The chasis no. Is ma3eye[protected] and the engine no. Is giobin 511450. I am the second owner of this car and i can't do name transfer and fc without the inoivce value of this car. The first owner bought this car from ahemadabad, gujrat and it was re-registered in chennai on 2/3/2005. He lost the original invoice copy of this car. My contact no is [protected] and my name is ramasamy vijay and my address is 10/c3 sengunthar nagar east, vengamedu, karur -639006, tamilnadu. Kindly help me.

My sister purchased wagon r lxi cng (O) - from automotive manufacturers dealer based in dombivli on 24th november and right from there the power steering was so hard. When i called the sales guy satyajit he said it will get solved automatically once your vehicle runs for long kilometeres. I given three times for this one issue in last five months to get it solved to automotive and all time they said its solved seems without doing anything. I am asking for the reports which clearly mention what they did?

One day in night i was coming from office and on 3rd gear it started giving jerk clutch and gear was hard and power steering too was hard might be some defect there but maruti (Aman sharma) is saying there is no such issue we tested. Then the hell submit us the report. Why it is not sent to us?

We are also getting less mileage and they says on cng without ac its 31-32 km/kg and on petrol its 21 km/pl. I asked for report and they are calling me to show this on some device. They say report can't be generated with that device. It means we should just reach service center in a month once-twice for repair and testing. It's new vehicle sir. Let me connect with ceo of maruti to get a answer on this. My life is not that to put on risk driving such defect piece.

Yesterday in night after i come from office around 11:pm i notice some leakage on bottom side of wagon r. Reported this and they again asking to check and will repair it if problem there. This is just non-sense.in new vehicle in weeks we face such issues.

I am asking to send me all reports of your testing and give me confirmation that its a new vehicle with no defect, mileage is as confirmed in mail and call, there is no technical issues.

Guys please dont trust any sales guy for their words and buy carefully wagon r cng model. I am just sad for why we gone and purchased maruti vehicle. And struggling now. So decided to file a case if they are not providing us a replacement vehcile tested. Tesing qa certificate also please send for this vehicle mh05dh6021 asap. That it was tested before delivery.

Thanks,
Yogesh pandey

IN RESPONSE TO MAIL I RECD. CALL FROM DISHA OF MARUTI CO. I AM HAPPY TO HAVE THIS CALL AND THANKFUL TO THE COMPANY. NO BODY FROM DEALER HAS CONTACTED ME AFTER THIS MAIL. I REQUEST U TO DO NEEDFUL IN THIS MATTER AS I AM RECEIVING CALLS AND A MAN COMING TO MY OFFICE FOR BILL. I HAVE REQUESTED THEM TO WAIT TILL 27.01.2018

On Mon, Jan 22, 2018 at 6:45 PM, Niranjan Vaidya wrote:
To
Chief Manager

Kindly refer tour earlier correspondence in this regard and my first mail dtd. 16.12.2017. Copy of job card given was enclosed with first mail. since 14.11.2017 For about one and half month the Kiran Motors Baroda did not gave me proper response and every week when I went to the workshop I was given increase in estimate for repairs. No specific date of delivery was given. Therefore once I took one of my client being proprietor of Shri Shakti Auto Service station having experience of 30 years in the field of Maruti Car repairs. He after examining the vehicle in presence of staff of Kiran Motors gave me a estimate of Rs. 40, 000/- and the time limit for repairs 10 to 15 days. I was told that the engine was not at all affected by such minor accident and in such cases engine repairs will be covered in warranty period. The same view was endorsed by staff of the dealer and Mr. Desai Sr. Officer of the dealer. That is why he told me that he has sent request to the company for this and he is hopeful of me getting due justice.

As regards the insurance I was specifically told that the policy given to me is the best one and shall over everything i.e. front bumper to last bumper as per my desire. What has happen subsequently is all together different thing.

I am denied to have copies of the correspondence done by Kiran Motors with Maruti Company in this regard saying it is internal things. This attitude of dealer of avoiding transferencey is also hurting me. The harassment of increasing estimates and on exorbitant delay in repairs, misguidance while taking insurance etc. gave me a serious thought to go to court.

However after my first mail to you the dealer’s attitude was changed and gave me delivery of car in a week’s time. Which they were talking for one month. I have already expressed to you my gratitude for the help

My feelings has been seriously hurt during last 31 years of my experience using Maruti Cars. Even if I may not go to court I will prepare a factual details of present worst experience first time insurance claim in last 31 years and going to put open for my clients So that they can take due care. Hope to have a fair logical response instead strick interpretation of policy document’s unreadable lines to find out excuse.

A prompt action shall be highly appreciated.

Thanking You, Yours Faithfully,

Niranjan M.Vaidya

Complaint no - [protected] dt, 10.04.2018 is with maruti insurance deptt. This is to inform you that i have paid amt. 6470.00 through my credit card as mentioned on invoice with pen, but printed invoice value was very less & also they deducted rs. 1000.00 instead of rs. 500.00 as zero dep policy norms because of commercial vehicle no dl1rtb 0768. Also, the insurance department at workshop told me that my policy is not entitled for zero dep due to name endorsement on the policy that's why we have charged rs.6470.00

While your department told me that even with the change in the policy holder's name zero dep policy remains intact.

Please refund my amount asap.

Invoice no - 001/8c/1709313 dt 26.02.18

Contact no - [protected]

Dear sir/madam
I purchased new maruti 800 alto lxi on 10th april 2017 from magic auto pvt. Ltd sector 19 dwarka new delhi. It is giving poor mileage, about 10 km per litre of petrol since purchase. Its fuel indicator is erratic. Sometime it shows minimum level even after filling. Since its purchase vehicle has been serviced at magic auto dwarka. Inspite of repeated complains to them their efforts have failed to set right these defects. Car is running locally in dwarka hence there is no reason why it should give so low mileage. Car no. Dl9cam-7301. I had been using maruti cars since 1988 with good experience, and i hope you will rectify these manifacturing defects on top priority basis. Indicate which maruty service centre i shall approach for this job. My email id: [protected]@hotmail.com, mobile:[protected]
Thanking you and expecting quick response.
Vijay shankar dixit

I have purchased this car in last diwali festival 2017 in lucknow. I am working in private firm. My job is purely touring. I am visiting my company's customers from one city to another. My job schedule is very busy. After purchasing this car, i always use this car for touring. Due to my busy schedule i skip my 1st. Free service. Though i have options to use maruti suzuki network service center located in my visiting cities, but i thought that 1st. Free service will be done only from where i purchased this car. My service dealer free from his duty after making a single call to me for 1st. Free service. He never reminds me again. Due to my busy schedule, i forget his call. My car runs approx. 4500 km. I am available in lucknow upto 17th. May 2018 from now. After this availability date i will be in lucknow again after 12th. June 2018.

My service dealer bright 4 wheel lucknow is not ready to provide my 1st. Free service benefit. It is my humble request you to kindly instruct/allow him for the necessary action in this regard.

For the 2nd. Free service i will try to do it in time.

Thanks & regards
Manoj kumar misra
Mob. [protected]
Email : [protected]@gmail.com