Maruti Suzuki India Complaints & Reviews

We had a breakdown on 02/04/2018 at maduradangam and the complaint was rectified by nearby maruti dealer. After that we left for general service at cars india, puzhal. But it was not serviced properly immediately after service the vehicle got break down in the mid way due to battery problem. They serviced very carelessly without even thinking about customer service, and again we sent for service they charged the battery and gave. But again today when we traveled a long distance almost around 80kms up and down suddenly something below the car (Hope it is mudguard) started scratching the road because it was screwed properly. I dont understand what is happening at the service centre when customers are giving for service. They should check the vehicle twice not that only what we complaint. We are very unhappy with the service which was provided by cars india, puzhal. Two times we got struck in mid of road.

On march i have purchased baleno from nexa showroom... Now i came to know there is faulty in tat model manufactured from december to match.
I have checked my car with chase no it is also comes under faulty.
What is this.. It s my hard earned money and really it gives mental pressure. Who will bear my mental stress...
Kindly solve my issues asap

Dear sir,
This is to inform you that, the left front door glass of my maruti ciaz zdi car burst out suddenly with explosion today at 10 am. This car was purchased from seva automotives dhule maharashtra in december 2016 wide engine no.. D 13 a 2942434, chassis no... Ma3fxeb1s00248715.
My car is always parked in shade of my bungalow's porch. There was no question of the glass getting heated up.in last 40 years i have used many cars of different brands but such thing has never happened. Will you please explain me, why this has happened. It seems that the material used in it may be of substandard quality which is not expected from company like suzuki and that to in high end sedan like ciaz. Fortunately i was driving in city with low speed and not on highway with high speed. Otherwise a big mishap would have happened. Hope you will take urgent cognizance of it and do the needful asap.
Thanks
Dr. Kishor rathi
Shirpur, dhule, maharashtra.
Pin..425405
Cell. No...[protected].

Hello sir, i like you bring your kind notice regarding purchase of maruti waganor lxi cng, t permit vehicle. I have visited in your maruti suzuki showroom in kalyan, badlapur, and mumbai etc. I required above said vehicle for my business purpose. I have received a quotation from above maruti showroom, in that executive informed that we have to take speed governor facility compulsory for passing the vehicle as per rto rules and regulations, but in that case speed governor will be fitted by third party and we will charge for the same and we will not get warranty facility in this case. So your are requested to look into the matter on priority basis, because we need that speed governor should be fitted by maruti co. And we also required warranty facilities for the same. Plz reply for the same
Regards, manohar m
Khade

I mr jayanta kumar das add-barpeta town, po and dist - barpeta assam confirm that i bay a car through pallavi motors pvt ltd guwahati as on date 26/04/2018, car model - wagonr vxi and my invoice no - 003/vsl/18000160, and my sales executive name is mr niranjan rajbonchi, ph-[protected]. When the dealer executive meet first time and he told me that car offer amount is rs - 15000 and my services officer (Govt / health diperment) amount is rs - 5100 give me to delivery time but no any offer have not received still date. I already many time call him but my ph call have not received the dealer executive. So that please do the needful and confirm me as soon as possible.

Thanking you
Jayanta kumar das
Ph - [protected]

My booking code is :sob17001660. I booked a car but canceled it due to some personal issues. Since one month nandanam maruti showroom is not returning my booking money... They are just postponing it day by day by just saying that it will reach my account in the evening... But still i have not received my money. Thankyou,
From :raj kumar balmiki, chennai

I own a swift diesel car which i have been using for last six years{94, 000 km run}. It was in a very good running condition. It used to go for regular servicing with abt india servicing centre, ambattur, an authorized maruti dealer in chennai. The engine got stopped suddenly last week in a running condition, it had to be pulled to the same dealer. After three days, the centre has informed me that the piston and block engine got damaged, and has to be replaced by a new parts and it will cost around 70k rs approximately. Hereby i do request you to look at the matter and consider a reduction in the cost of repair.
I have lot of trust in maruti as i am a hard core fan of maruti products my previous cars were, initially a maruti 800 car, then i was possesing an maruti alto car:the previous cars were giving very good service, no trouble at all. I always want to go for maruti suzuki car, i always promote your product among our friends as i am having only one brand till now. So, kindly look at the matter and i will be expecting a reply soon from your side.
My car details are as follows, vehicle number tn 04 aj 3255, black swift, ldi, of 2011 model, at present car is with my dealer, abt india, ambattur, chennai. We have been provided with a ritz, maruti car by the dealer to manage our daily travellings. The dealer has informed us that the repair work needs three weeks time. Kindly help us to get back the car soon and in a better price. Kindly do the needfull

;

Dear maruti,
As im a regular service customer to the maruthi rns.. They are charging the service charges that noboday can sustain for a simple regular service rns motors are charging minimum. Rs.10, 000 to 20, 000/-
This is pretty expenssive comparitively the toyota car services. These people are eating blood like mosquitos...
Ensure maruti people should aware of these charges and regulate them to maintain. Economic....

Dear team,

Myself sanket narendra dhumal. We have purchased new swift dzire from pune during the month of sep 2018. We have serious breaking issue while applying breaks even during less speed with very big noise. We just really afraid to apply breaks and not sure we can control our car during heavy speed.
We are bit surprised that even though highlighting and escalating this concern during regular servicing at maruti's authorized service centre issue didn't get resolved. Team only changed the break pads 2 times but issue still persist.
We are really scared and don't want to use this car at all.. Can anybody tell us that have we paid total amount just to experience this..? Why supervisor from authorized service centre didn't realized this problem..? Are they really trained to that extent to identify it..? Even though they knew this issue they even not bothered to help us. Really pathetic experience with maruti suziki... Will never go for this company to buy any car.

Regards,
Sanket
[protected]

Dear sir,

The vehicle number wb02ab2931 maruti alto lxi bsiv

From last one year or more then that servicing to your bhandari automobiles pvt ltd service station 37, ghulam jilani khan road, kolkata -700039.
The reason for inconvenience, each & every time the advisor are cheat me in various way, you can verify that alto lxi require so many service... Already change the require mechanical parts in every two three months... Continue, some time this some that, as on continue disturb me.
I told them please check properly and do need full work, but they say it ok now, and you can drive it, but once again & again some problem arise it. I personally thing that they change some parts or marks some discontinue mode? Done know what they want each & every time i have to a payment against the service. They damage my vehicle please look up to this matter.
Few days back i was driving my vehicle one local bus hit & run away in busy route... So, i have given for insurance claim process to repair it & by legal way. The advisor mr. Ali told me that i have to pay inr 1000/- for insurance process, 12.5% for pant charge, gst and any other requirement if any 50% of the same. After next day a insurance company survivor call me & told its look like false claim & they thing some false intension are there. They humiliated me about the same. I dont know way they told that this is the way of coordinator of advisor & insurance company survivor, in reply i told them my self professionally work as a forensic examiner & i am qualify with same.
I can justify they claim though examination of chemical of colour of bus.
After that they dis continue the call & giving me ok we will do the work.
11th may i get message over phone that vehicle are ready, but i am busy with some work so visit after 48 hrs but my car are not clean & unwashed way, not even also clear the dust which is over the seat all those.
I informed to service station manager & i have the photo of the same.
Please kindly revered the same.

My car maruti alto k10 amt with regd no. Ts 4 em 0450, met with an accident and approached the showroom/service centre of maruti suzuki at khammam on 09.04.2018. All the required formalities were completed and handed over the car but the people concerned are not responding to me and the car not delivered so far i. E., 14.05.2018. I am thinking of going to consumer forum. Immediate response is expecting.

Sir, i have 2 cars and had entered a 2 year services contract for both cars with maruti motors through their dealer spectra motor.
Spectra has closed down and i am not getting a response from any source as to who would honour the service contract.
Complaint and calls to maruti and spectra have not yielded result.
This is a breach of contract.
Kindly guide as to the further action is to be taken in this regards.

Hi,

I purchased ciaz shvs on november 15 from your dealership rohan motors, greater noida (Ciaz shvs, up16 bc 2909). And have been taking it for servicing on regular basis. Unfortunately, the servicing has not been satisfactory because the i have experienced the serious issues with the shvs technology in car. Last service was done on 25th march 18 (Motorcraft sector 10 noida) and i highlighted this to the motorcraft person...

This is to inform you that
My self sulay purohit
From vadodara, gujarat
And actually want to buy maruti vetera brezza from the local vendor amar car and kiran motors they belongs from the vadodara only. Both company sales staff forcing me to buy the car with accessorize kit, instead of giving car they are giving use less answer if you want buy you have buy with kit this not fair deal they straight away refuse to sell car with out the kit is there any rules we can buy with out any key.

Please help me out in this case.

Sulay purohit
[protected]

My car mh 39 j 7308 maruti ertiga given at maruti seva workshop at vilholi nashik after accident for repair.
They comiited 15-20 days for repair but more than one month passed still they are giving annoyed reasons and car is not yet delivered.
Last to last week they committed delivery but delayed with reason that compressor was broken which they relised latter and need wait for new compressor.
Today their executive repied compressor received was defective and need to replace and it will take more time for delivery.
When i visited workshop my entire car front side was opened so it is fake reason given that they found compressor problem suddenly.
They have caused dely beacuse of their ignorance and now making excuses.
My mobile number [protected]
Rajendra gajare

Very low mileage of about 13 kmpl although the car is new so the expected mileage should be around 20-22 kmpl.
Improper service at the service centre they are not cleaning the car properly and every time they are charging some or the other amount at every service and the a/c in not providing proper cooling.in the second gear the car does not run smoothly.

I have purchased ertiga zxi+ model from jalna maruti dealer since one and half month back. At the time of taking delivery of the vehicle on 23/02/2018, dealer tried to hand over the vehicle without washing it. When i asked about it. At that time he took vehicle for washing. I refused to take delivery. Thereafter on next date they gave it. Thereafter i took the vehicle at my service station. I send vehicle for servicing on after one month. After service there is heating problem. Again leakage of colin water started. Therefore i approached service centre. The mechanic came home and check vehicle. Thereafter the heating problem solve but ac of vehicle is stop working. Therefore i have again approached the servicing centre and complaint against the vehicle. They asked to take vehicle to nanded for servicing centre but the vehicle did not start. It stop while going there. Therefore again i called service centre thereafter mechanic came again and checked it. The cooling water pipe is damaged. Water is leaking. Since last 20 days the car is placed in compound in dump condition. It is of no use. Despite of making repeated phone calls and oral complaints. We called on mobile to jalna dealer but they are not in mood to receive it also. Since taking delivery of car i suffered alot. Service of jalna maruti dealer is too bad. I really dissatisfied with it. It is nothing but a mental harrassment. I am a working woman. It creates hurdle too me for transportation.

This is to inform maruti suzuki that as a customer of maruti i always give my car to authorised service centre for my service.. So this time also i gave my car for service to alankar service centre patna where they kept my car for almost 15days and and they where not updating me regarding the work which was going on and when i have taken d delivery i find that no work has been done infact the car was in its worst condition... When also the senior person of alankar workshop patna miss behaved with me... And his staff mates behaved roughly with me. There names are.
Vijay singh
Advisor pintu
Advisor dhananjay
Driver birender.
I want serious action too be taken against them. I am uploading vijay singh pic along with my car invoice.. Car no. Br01ct 5861

I bought one zen lx 2001 bearing reg. No. Tn20 az 4204 from one r ramachandran s/o k. Ramalingam, padi, chennai and being a reserve bank employee the rto chennai gave him road tax exemption. Now i need the invoice value of this zen to make name transfer and also to pay tax. Kindly provide me an inoivce copy of this car since the fc time has already crossed. The chasis no. Is ma3eye[protected] and the engine no. Is giobin 511450. I am the second owner of this car and i can't do name transfer and fc without the inoivce value of this car. The first owner bought this car from ahemadabad, gujrat and it was re-registered in chennai on 2/3/2005. He lost the original invoice copy of this car. My contact no is [protected] and my name is ramasamy vijay and my address is 10/c3 sengunthar nagar east, vengamedu, karur -639006, tamilnadu. Kindly help me.

My sister purchased wagon r lxi cng (O) - from automotive manufacturers dealer based in dombivli on 24th november and right from there the power steering was so hard. When i called the sales guy satyajit he said it will get solved automatically once your vehicle runs for long kilometeres. I given three times for this one issue in last five months to get it solved to automotive and all time they said its solved seems without doing anything. I am asking for the reports which clearly mention what they did?

One day in night i was coming from office and on 3rd gear it started giving jerk clutch and gear was hard and power steering too was hard might be some defect there but maruti (Aman sharma) is saying there is no such issue we tested. Then the hell submit us the report. Why it is not sent to us?

We are also getting less mileage and they says on cng without ac its 31-32 km/kg and on petrol its 21 km/pl. I asked for report and they are calling me to show this on some device. They say report can't be generated with that device. It means we should just reach service center in a month once-twice for repair and testing. It's new vehicle sir. Let me connect with ceo of maruti to get a answer on this. My life is not that to put on risk driving such defect piece.

Yesterday in night after i come from office around 11:pm i notice some leakage on bottom side of wagon r. Reported this and they again asking to check and will repair it if problem there. This is just non-sense.in new vehicle in weeks we face such issues.

I am asking to send me all reports of your testing and give me confirmation that its a new vehicle with no defect, mileage is as confirmed in mail and call, there is no technical issues.

Guys please dont trust any sales guy for their words and buy carefully wagon r cng model. I am just sad for why we gone and purchased maruti vehicle. And struggling now. So decided to file a case if they are not providing us a replacement vehcile tested. Tesing qa certificate also please send for this vehicle mh05dh6021 asap. That it was tested before delivery.

Thanks,
Yogesh pandey