Maruti Suzuki India Complaints & Reviews

IN RESPONSE TO MAIL I RECD. CALL FROM DISHA OF MARUTI CO. I AM HAPPY TO HAVE THIS CALL AND THANKFUL TO THE COMPANY. NO BODY FROM DEALER HAS CONTACTED ME AFTER THIS MAIL. I REQUEST U TO DO NEEDFUL IN THIS MATTER AS I AM RECEIVING CALLS AND A MAN COMING TO MY OFFICE FOR BILL. I HAVE REQUESTED THEM TO WAIT TILL 27.01.2018

On Mon, Jan 22, 2018 at 6:45 PM, Niranjan Vaidya wrote:
To
Chief Manager

Kindly refer tour earlier correspondence in this regard and my first mail dtd. 16.12.2017. Copy of job card given was enclosed with first mail. since 14.11.2017 For about one and half month the Kiran Motors Baroda did not gave me proper response and every week when I went to the workshop I was given increase in estimate for repairs. No specific date of delivery was given. Therefore once I took one of my client being proprietor of Shri Shakti Auto Service station having experience of 30 years in the field of Maruti Car repairs. He after examining the vehicle in presence of staff of Kiran Motors gave me a estimate of Rs. 40, 000/- and the time limit for repairs 10 to 15 days. I was told that the engine was not at all affected by such minor accident and in such cases engine repairs will be covered in warranty period. The same view was endorsed by staff of the dealer and Mr. Desai Sr. Officer of the dealer. That is why he told me that he has sent request to the company for this and he is hopeful of me getting due justice.

As regards the insurance I was specifically told that the policy given to me is the best one and shall over everything i.e. front bumper to last bumper as per my desire. What has happen subsequently is all together different thing.

I am denied to have copies of the correspondence done by Kiran Motors with Maruti Company in this regard saying it is internal things. This attitude of dealer of avoiding transferencey is also hurting me. The harassment of increasing estimates and on exorbitant delay in repairs, misguidance while taking insurance etc. gave me a serious thought to go to court.

However after my first mail to you the dealer’s attitude was changed and gave me delivery of car in a week’s time. Which they were talking for one month. I have already expressed to you my gratitude for the help

My feelings has been seriously hurt during last 31 years of my experience using Maruti Cars. Even if I may not go to court I will prepare a factual details of present worst experience first time insurance claim in last 31 years and going to put open for my clients So that they can take due care. Hope to have a fair logical response instead strick interpretation of policy document’s unreadable lines to find out excuse.

A prompt action shall be highly appreciated.

Thanking You, Yours Faithfully,

Niranjan M.Vaidya

Complaint no - [protected] dt, 10.04.2018 is with maruti insurance deptt. This is to inform you that i have paid amt. 6470.00 through my credit card as mentioned on invoice with pen, but printed invoice value was very less & also they deducted rs. 1000.00 instead of rs. 500.00 as zero dep policy norms because of commercial vehicle no dl1rtb 0768. Also, the insurance department at workshop told me that my policy is not entitled for zero dep due to name endorsement on the policy that's why we have charged rs.6470.00

While your department told me that even with the change in the policy holder's name zero dep policy remains intact.

Please refund my amount asap.

Invoice no - 001/8c/1709313 dt 26.02.18

Contact no - [protected]

Dear sir/madam
I purchased new maruti 800 alto lxi on 10th april 2017 from magic auto pvt. Ltd sector 19 dwarka new delhi. It is giving poor mileage, about 10 km per litre of petrol since purchase. Its fuel indicator is erratic. Sometime it shows minimum level even after filling. Since its purchase vehicle has been serviced at magic auto dwarka. Inspite of repeated complains to them their efforts have failed to set right these defects. Car is running locally in dwarka hence there is no reason why it should give so low mileage. Car no. Dl9cam-7301. I had been using maruti cars since 1988 with good experience, and i hope you will rectify these manifacturing defects on top priority basis. Indicate which maruty service centre i shall approach for this job. My email id: [protected]@hotmail.com, mobile:[protected]
Thanking you and expecting quick response.
Vijay shankar dixit

I have purchased this car in last diwali festival 2017 in lucknow. I am working in private firm. My job is purely touring. I am visiting my company's customers from one city to another. My job schedule is very busy. After purchasing this car, i always use this car for touring. Due to my busy schedule i skip my 1st. Free service. Though i have options to use maruti suzuki network service center located in my visiting cities, but i thought that 1st. Free service will be done only from where i purchased this car. My service dealer free from his duty after making a single call to me for 1st. Free service. He never reminds me again. Due to my busy schedule, i forget his call. My car runs approx. 4500 km. I am available in lucknow upto 17th. May 2018 from now. After this availability date i will be in lucknow again after 12th. June 2018.

My service dealer bright 4 wheel lucknow is not ready to provide my 1st. Free service benefit. It is my humble request you to kindly instruct/allow him for the necessary action in this regard.

For the 2nd. Free service i will try to do it in time.

Thanks & regards
Manoj kumar misra
Mob. [protected]
Email : [protected]@gmail.com

Worthless Car, Pathetic after sales, faulty AC & electrical, worthless engineers took entire car dismantling to understand the problem. Arrogant customer care and deaf top management & the after sales services of NEXA are even worse!

The S-cross I bought from NEXA Akshardham Fair Deal Cars Pvt. Ltd. had faulty wirings and AC. On reporting this to the dealer, they sent me to their workshop where none of their engineers could figure out the problem for 2 days. They dismantled the car which was bought just 2 days ago and only after 50kms of run. The wires dangling and the parts were strewn around.
After watching all this mess created with the car, they now force me to take back this junked up car. The dealer was arrogant enough to say that they do not care whatever I do or want, they are a big company and will manage to clear up this mess. They are only here to cheat the customers and force a customer into taking a faulty car. The car which even Maruti officials claim to be working in a proper condition, has wiring issues and might catch fire to which they are least bothered

I katragadda markandeyulu have booked a vehicle at varun maruti dealer. They have given me a time period of 45 days for delivery of my vitera brezza vehicle. At the time of booking they have told me that they will try their level best to deliver vehicle in 30 days. But now after 45 days they are said they cant deliver the vehicle. Please review the issue and give me a solution from them.
Booking date : 20/03/2018

Please see the photo, i have sent the snap shot of complaint. Please find the snap shot. My mobile no [protected]. Akhilesh.
I i purchase wagon r cng from tcs faridabad, my car got accident on 30/3/2018, i have zero depth insurance from tcs, even after i got the the bill of approve 132500, and service manager says ishtar pass only 125000 rupees only even i have zero depth insurance, and cars body repair by tcs is fully unsatisfied, bumper has rough corners, paint is not proper, bonat loosing the paint and overflow the paint, cars looks like repair from outside shop, brake is not working properly, car paints also comes on black parts of body. Small small whit spot on black parts of body seen, apart from that service manager askingg for 7400 rupees unneccesory from my pocket, even i have zero depth insurance. I have faith on maruti, we have 5 cars in my house from maruti, now pls tell me how can we trust in maruti if he behaves likes that. Tcs service manager anil sharma mobile no [protected], [protected]

By considering the market demand and reputation of Maruti Suzuki brand, I opted the dream car vitara brezza zdi for the marriage of my son. So converting the dream of my son into reality i ordered the same vitara brezza zdi at dealer Reliable industries, Kola Kusma, Saraidhela, Dhanbad 828109 on date 12 feb 2018 by paying the booking amount of Rs. 21000.00 Twenty one thousand rupees. Receipt of the same is enclosed herewith. Its going to be over almost three months but still i have not got the delivery of my dream car from my dealer Reliable industries, Kola Kusma, Saraidhela, Dhanbad 828109. Till date dealer has not confirmed even the date of delivery, he is making me fool since the date of booking. MANY TIMEs he has agreed for delivery of the car by such and such date, but at the time of delivery he denied by telling this and that ### issues. My son marriage is on 6th May, and it seems like dream of my son is not going to be fulfilled due to such careless and hopeless delivery from dealer. As a common man i can nott do anything more other than to lodge a complain here. I humbly request to you kindly do something for making my and my son dream true otherwise i have to look after for purchasing of another car like Tata Nexon. I stop complaining here with the hope that i can get the delivery of my dream car by 5th May. With greatest thanks and regards

Dear nexa,

I'm an proud owner of your famous hot selling car baleno zeta 1.2 bought it on 14nov'2015 with extended warranty, till last 6 months time i enjoyed my each and every ride but with a concern on hard suspension still i keep on using and promoting to my friends & brother. But recently the suspension became worse and due to that i'm getting seviour back pain due very hard suspension.

Raised this concern to rm and as well as dropped multiple email's from ([protected]@gmail.com) to [protected]@nexaexperience.com, surprisingly i didn't get any response from any one rm says it's normal and all cars have that issue for 2015 model. I aruge you to please replace my car suspension my car was still under warranty valid till 13nov2019, so far i have driven 18k+ km's.

As mentioned kindly please have a look into my issue, please do inspection you will really came to know how bad the suspension in my car. Literally from 6-8 months i lost my love to drive the car.

Car owner name - mashetty sridhar / suman siram
Car registration no - ts 11 ee 8355
Mobile number - [protected]
Service center - varun maruti, 115, isb rd, financial district, nanakram guda, hyderabad, telangana 500032, india

Kindly take this issue on priority and do the needful in replacing my suspension.

Thanks & regards,
Suman siram
[protected]@gmail.com
+91-[protected]

I purchased my new dzire on 28th March 2018. During the first service I found that on three of the doors the paint on the inside of the doors is chipping off on its own. Paint on driver side has chipped off to around 1cm while the service personnel was cleaning the door. Also when I checked the same in the boot door same problem was found. When I put this issue to KTL lucknow Indiranagar they are still dicey whether to paint it again or to...

Sir my father in law has booked a maruti swift dezire from jammu motors kathua.
The dealer has given a call to my father in law saying that u have to give 12000 to the accessories as this is the company policy. As my father in law in not keeping well and is not aware of the policy they have the the money from them. When i called the dealer they told me that now as they have given the money it can not be refunded. If this the case i have to go to the consumer court to settle my issue.
The delivery date is on 4th of this month and i want to address the issue on priority
My no is [protected]

I have invested my hard earned money in maruti ciaz, i left honda city due to maruti's trust but i am really not happy with the performance of my car maruti ciaz.. Neither there is pick up nor its giving mileage above 17 kmpl even its a smart hybrid car. I go to maruti service centres for these complaints and with out looking in to the problem they just say pick up and mileage is good according to them. I want maruti's concerned team to took after my complaint.
If a car is giving mileage of 17 then what's the use of saying smart hybrid and claiming a mileage of 28 kmpl.

I have taken delivery of brand new ertiga zxi on 23 april 2018 from rd motors, tezpur assam and yesterday i. E 28 april 2018 i was highly disappointed to see that there is engine oil leakage in my new car. The car is driven only 315 km.
I have contacted the sales team of rd motors tezpur but the problem is yet to be resolved. All my family members are highly disappointed with the car delivered to us. I need immediate action to be taken by maruti suzuki.

I amit m aiya my maruti suzuki car alto 800 mh 01 bu 1747 i give my car for just a small services purpose to change cng button but the work shop j s automobile ambernath east mumbai near relience petorl pump has chiited me as he done total scanning engine without intimate me & also he change my tyer & give me old tyer without infrom.. Even he collected my card payment 2100 & swap the card in reliance pump & not done the original billing & cheated the govt also without pay tax... Kindly do needful action other wise i make a compalint in income tax also.

I had an accident and gone to motorcraft to get my car repaired on apr 9, 2018 and the agony started from day 2 itself. I was promised that car survey by insurance company would be done very next day but it was done after 2 day after multiple follow up. I was told that my car would be delivered to me in 15 working days. Then, when i called them to enquire about status of my car after a week or so, the wouldn't pick up my calls. After multiple calls, they would pick only 1 call and just repeat the same that car would only be ready after 15 days. Anywways, that was horrible customer service but the real horror started when i went to pick up my car:

1. My car was not ready at all to my surprise.
2. There were old equipments/parts fitted in the car for which i had been charged in the bill (Complete fraud). The trunk latches and tail light wiring was all old although i had been charged for new.
3. There were so many workmanship defects like space between trunk and tail light, trunk light not working, scratches on trunk etc.
4. My trunk mat was missing and i was told it was never there but they suddenly found it when i told that i would have to report matter to police and consumer court.
5. They said that this doesn't happen usually and it was one off case and some worker may have fitted old parts instead of new ones by mistake.

Never ever visit motorcraft noida (Even if it's the last maruti service station left on planet). They are thugs and thieves of first order.

Regards
Saurabh
[protected]

Date 26/04/2018
I have given for my car for servicing, received my car not in good condition.
Evening time (Service center closing time), all wok finished in hurry-hurry (As they wanted to go home early). There is no proper check (Inspection) before handover the vehicle to customer. Below are the concerns
1) engine vibrate & make sound when a. C is on (Informed on phone 2 times)
2) gear box cover not fitted
3) front windscreen not cleaned properly
4) floor paper matt not put
5) door handle issue (Rough operation)
6) wax fragrance air perfume
7) seat cover not fitted properly

Dear sir,
On december 10, 2015 i bought a baleno zeta diesel from nexa popular, ernakulam.
Unfortunately, the car has not performed well as it had a starting trouble from the time of purchase itself then within 2 to 3 months of purchase its ac compressor had an issue also while the car was running the front glass had a crack all by own and broke and i had to change it all by myself.
Gradually the issue with starting has increased and now it takes a lot of time to start. As i had showed it in the showroom i came to know that the delay in starting is because of the complaint in the pump.
We had this trouble within the warranty time itself even before reaching 10000 km and had showed it in sh mount popular, kottayam. Now they are saying that as the warranty period is over they cant change it. I had bought this car by spending almost 9 lakhs and now my financial condition is not stable therefore i cant spend around 30000 for changing the pump.
To resolve this problem, i would appreciate your help.
I look forward to your reply and a resolution to my problem. You can contact me by phone at [protected]

Yours sincerly,
Ruby anzalna p. S

We have booked baleno alpha with auto din meda showroom, bowenpally, se underbar, india,
Dealer. He has arranged finance through banker next door. We completed all formalities for finance. Yesterday evening they called us saying the vehicle is ready for delivery and they are paying road tax, insurance from the amount under transfer from financiers. Today morning we went to take delivery. They said they paid road tax, insurance also and amount received by them through rtgs from financier. When we checked the vehicle for delivery, it was having a noticeable dent on the body above right rear wheel. We objected to it. But they say they cannot do anything as they have already paid road tax and insurance. They say we must take that dented vehicle and there is no other option. Please do justice. We do not want that dented vehicle. Ask them to replace.

This is in reference to my maruti ciaz zxi plus 2015 model, registration no. Dl9c ae 5069 car handed over to you for repairs with the bodyshop department on 30th of march, after i met with an accident on the same day. Subsequently, a job order card was opened on the 31st of march, 2018 and the attending service advisor is mr. Gaurav singh.
The cause of the accident was a multiple car collision on the highway when a xuv was the first one to brake hard, resulting in a tata sumo colliding into it from the rear, followed by my car colliding into the tata sumo. The brakes were also applied hard by me, resulting in a rear collision by a maruti swift dzire into my car.
The damage to the car has been extensive, (With reference to the initial observation, job card details and confirmation by maruti service advisor). It has been observed that the front section of the car has suffered more than 70% damage from the initial look of it.
My primary concern of bringing this matter to the notice of concerned authorities of maruti udyog pvt ltd is that inspite of a full impact collision both from the front and rear, the srs airbags fitted on my car have not been deployed at all. This model/ make of my car has company fitted srs airbags in it.
This is a very critical and a serious matter of safety that has been promised in this car. It now raises questions of whether me/ my family is bound to feel safe while travelling in this car. I was highly disappointed on why the srs airbags did not deploy and have already highlighted the matter upfront to the workshop.
3 weeks after i raised the matter, i received an explanation from maruti who felt that the sensor did not detect the collision impact but they don't know why. Secondly, they told me they are investigating but cannot give me a timeline.
I'm reachable at the number '[protected]' for any further clarity/ questions or in case pictures of the accidental car are required.

I am a customer from bhawanipatna, kalahandi, odisha. Being a state government employee i can only spare time on sunday but it is regrets to convey here that the local maruti workshop keep closed for which all govt employee facing problem for servicing their maruti car.in this regard my suggestion is please give necessary instructions to your legends car, jeypore to keep open on sunday for servicing of maruti car.