Maruti Suzuki India Complaints & Reviews

Hi sir,
I am k. T. S. Kosalram raja from chennai. I own a maruti dezire car. My car has run about 36000km without any problem. I have been servicing it in khivraj motors (Authorized servicing company). Suddenly my car broke down on 3-3-2018 near mayiladuthurai. So i had to service my car in one of your authorized service company pillai & sons motor mayiladuthurai. It has been two days since then and they do not inform me what the fault is and what the service charge is. I am a business man and i am stuck there for two days and it is really difficult for me. So kindly see that they handover the car immediately.

Sir I Sunil Pal Singh purchased a Wagon R in May 2017. while heading to Bewar it got broke down at 1900hr on 19 Feb 2018. I immediately call to customer care for road side assistance but they ignored due to night after a long discussion they agreed to tow the vehicle on payment of Rs 8, 200/- which shows intention not to help and leads me to night halt in an isolated place. I used a public convenience to tow to My Car Farrukhabad at cost of Rs 7, 000/-. Despite under warranty of my car I was charged by the service centre for clutch plate and labour charge Rs 5, 086/-.

I would like to bring to your notice that i have purchased maruti wagon r from ktl maruti showroom, indira nagar, lucknow on 27th nov 2016. After some months the car broke down and the engine started making heavy noice, so i gave it for servicing on 14th oct, 2017. They made a bill of 48, 000 inr. When i told them that it was under warranty i was denied for that. But as per warranty conditions, the warranty holds till 40000 kms or 2 years, which ever is first, and my car had ran for 39680 kms. So that means i was eligible for the warranty.
Could you please have a look into the issue and help me with utmost possible solution.
I am hereby attaching bills for your reference.
Waiting for your kind revert.

Respected sir
I had purchased maruti suzuki vxi by exchange system my old car number is tn 75 7808 maruti alto dated 08.042017i have not yet received the name transferred rc book copy from truvalue sir you know legally i will face many problem if some thing happened many i called the srevatsa inter national shoe room nagercoil kannyakumari tamil nadubut i still i not getting positive reply from them kindly take necessary action and sent proper reply to me i hope i will get within weeks valuable reply from your side
Cell no[protected]
Thanking you

H. Edward sam

1-customer id [protected] on dt-21/01/2018 purchased a maruti car but till date not received extn. Warrnty card, auto card, duplicate rto tax receipt of after several time request to mr. Satyayan patra mobile no-[protected] representative (Sales provider) so my request to m/s. Maruti please cancelled my ext. Warranty and auto card and refund my paid amount an earliest.

Dear mr. Sanjeev grover,

Car : dzire zdi plus

Reg. No: gj05rb8324

Chassis no: ma3czf03shh174910

Engine no: d13a-3142657

Awner name: ashishkumar chhaganbhai tejani

I ashish tejani, had bought my new maruti suzuki desire from your showroom on 20 october '2017. Just after delivery of 4days i had complained regarding the vibration observed in steering.

After that when i had given my car for 1st service, at that time also the service centre people had ensure that there are little bit errors in steering and they will rectify it other then this no other problem my car is having.

Again after 10days of servicing i had called mr. Jigar kansara of amar cars at kapodara that still my problem/issue of vibration in steering is not resolved and also abnormal sound is observed by me.

At that time he also told same thing that when again u will be giving the car for service we will resolve your issue for sure.

Now for the 2nd service i called amar cars at kapodara for servicing of my car, they sent a driver to pick up the car at my residence. Now the service centre calls asks me about the problems in car at that time also i had informed regarding the same steering vibration and sound issue. Then they had taken trial of car and informs about the damage in bottom part of car they had observed. But it's there driver who picked the car from home had damaged the bottom part as jumped the car on bumper. Now they are asking for the damaged part charges which i am not going to pay because it has been damage by there driver. My car is standing from last 3days in service centre.

For 3 times i had complained upfrontly for vibration and abnormal sound issue of steering which hasn't been solved till now, and now they are asking unnecessarily for the damage charges which is not done by me which i am not going to pay.

So i request you to please resolve my issue to the earliest and return my car. Otherwise i will take initiative of complaining this issue in grahak suraksha or i would be returning my car back to you if you are not able to resolve my issue.

So i can not afford it.

Regards

Ashishkumar tejani

Mobile number : [protected]

I m call miss yogitaon[protected] for pick up my car for breck noice she said oke our driver pick up u r car on[protected] at 10:am to 10:30 am at u r home today morning[protected] driver came for pick up mycar and he pikced the car but after pickup my carmiss yogita no revat me amd no reply from katria servic center i m dis satisfied with miss yogita nad kataria vapi

I took my maruti sx4 mh12 fk4235 for few minor issues to kothari wheels hadapasar near ramwadi flyover. They done the reapir changed headlamps, contact coil and played with throtal body seetings to remove air bag indicator.

With all this they introduced critical problem in my vehicle, ignition goes off even if driving at speed of 100 and then control goes. This issue was reported when first breakdown happened in front of gate of showroom (Kothari wheels hadapasar near ramwadi flyover), consultant assigned (Pandurang), branch manager jayesh j. Jagushte they took trial immediately and understood that there is problem and no further action taken till date.

When i received feedback call i told this issue still no further action by kothari wheels hadapasar. Yesterday i took my vehicle to showroom and asked them to sort out the issue as they introduced this and earlier there was no issue at all.

1) why vehicle with fault handed over to me without trial (Trial taken once breakdown happened on road after issuing gate pass)
2) who is responsible for leaving such critical issue which can lead to major accident.
3) head lamp replacement is done but setting is wrong light goes to left side why this was not tested..?

Considering above critical issues why maruti is not taking action against such dealers canceling dealership who made this as just money making business and they don’t bother of customer satisfaction.

On top of this behaviour of branch manager was absolutely rude and don’t know how such people will generate business for maruti suzuki india through such dealer.

Sir,
This is khirod Kumar Singh writing
First of all I am happy for getting new car (marutiSuzuki baleno zeta petrol) on 26/ 2/18 from jyote moter Pvt Ltd, nexa, cuttack. It is a excellent product of yours marutiSuzuki, I am great full for ownership of new car.
But I am complain about pathetic and mentally torturing attitude on car delivery process, what I personally face during delivery.
I booked the car on13/12/17 in nexa cuttack with agreeing 10 week waiting period
All the formality for booking and further update done by Mr Subrat in excellent way in customer supportive manner
As per their(Mr Subrat nexa cuttack) and my request we both agree for car delivery on 26/2/18 in between 10.00am to 11.00am accordingly I plan for to take new car
As per previous telephonic discussion with planned date and time of delivery I.e 26/2/18 10.00am to 11.00 am we reach nexa cuttack at 9.45 am on along with family and kids to jyote mothers Pvt Ltd nexa cuttack for taking delivery of new car.

Iam happy to see already new car is in delivery bay. After discussion with nexa representing Mr Subrat, nexa person start fitting accessories in new car.
But previously I am not interested to include extended warrenty during on purchase, as per my e-mail request not to included extended warrenty they also send quotation to me without extended warrenty, which is processed in bank for loan approval.
But at 10.45 pm Mr ashok from nexa cuttack describe me about benefit of extended warrenty. I tell him due to some financial problem I do not want to include it now, I will purchase it from marutiSuzuki later it may be with in 60 days. I also tell him please demonstrate the car features which is help full to me. after requesting once again for extended warrenty for which iam disagree.
After that behaverial attichude of staff of nexa cuttack changed suddenly they move back the half ready car from delivery bay, start reddy another car of another person who come on 11.00am which is after me for new car. I question them why my car back from delivery bay, no body reply, no one listening. as they know and we also tell them we are came from 550 km away from cuttack deliver quickly and in systematic manner or in queue if your supportive staff are not available.no body response. I tell them I had already paid appx full amount on 21/2/18 (5 days before car delivery) please do not late for delivery and I will return back to home which is 550 km away from here. I also said it is a happy moment sir, please do not torture me.
Around 12.15 pm other person car delivered. after that they do not respond me.
Due to above scenario and due to indirect harassing attitude of nexa cuttack I send back to my family to lodge for stay and wait for me even though they are come for new car delivery.
Then they slowly prepare car for delivery, which is totally late for me. At around 1.40 pm they deliver car with celebration. Iam totally unhappy with that, sir without family there is no meaning of celebration.
After delivery 5 to 10 minute demonstration on request by me about the features I leave showroom it is a pathetic feeling of a customer.
If extended warrenty is optional then no body should force for it to the customers
Car full demonstration should be done to the customer
Nexa is a branded showroom they should not behave like road side shop for extended wRrenty.
Hope it resolve by customer care team of marutiSuzuki and nexa and nexa customer care cuttack
Regards
Khirod Kumar singh

Dear sir,

Buying details from m/s motor world – celerio vxi ags, chassis no. Ma3etde1s00202001, engine no k10bn1852215
1. Delivery challan date - 11th april16
2. Insurance of car dated – 1st april16
3. Registration card dated - 1st april16, date of manufacturing on rc – march 2016
4. Discussion with m/s motor word – to buy new car dated april’2016
5. Standard warranty provided by co. – 2 yrs
6. Extra money of rs.6, 657 was paid for extended warranty for 4 yrs dated – as per challan issue dated 11th april16
7. Extended warranty documents not handed over to me till date.
8. All the above points clearly indicated that as a customer (I, narinder paul gupta) have entered into transaction with m/s motor world in the month of march/april2016 which got conclude on 11th april16 (Attached challan copy), with good faith understood to have bought the said car which is manufactured dated year 2016.

Knowing of fraud, misrepresentation of data and cheating customer (Myself) by m/s motor world
1. Minor issue in car dated – 9th jan’2018
2. Issue was addressed at – m/s pebco motor ltd.
3. When asked that the issue cost to be covered under warranty when m/s pebco motor ltd informed me that the warranty of car has been lapsed
4. It was informed to me that make of car was dated – 30th june’2015.

Key points on fraud and misrepresentation of data by m/s motor world:
1. Wrong information shared, misrepresentation to all facts and data
2. Tampering of facts in documentation, even on rc which itself is a fraud with government agency.
3. I am sure the cost of the car has also been misrepresentation as one year old car was sold
4. Valuation of car gone down
5. Laps in warranty of car and extended warranty document not handed over to me.

Discussion with director of m/s motor world: mr. Raj kumar dua
1. Meeting dated 31st january and 2nd february 2018 where all the above points were placed with factual data/documents and addressed my concerns.
2. On 3rd february’18 an employee of ms motor world (Mr. Inder pal singh) spoke to me and post knowing all facts acknowledged the misdealing and misrepresentation of data/documentation which got done with me.
3. However post the discussion no one from ms motor world has come to me for any resolution.

Warm regards,

Narinder paul gupta

[protected]

My alto car met with accident on the night of december 04, 2017 and was toed to your authorized dealer m/s automotive manufacturer private limited, nerul on december 5, 2017 morning. The corrected alto was handed over to me on about mid january 2018, for trial. On inspection, it was found many discrepancies in over all functioning of the car and was assured to get the complainants rectified at the earliest. Meanwhile i got the alto serviced...

The service is very poor. I suggest no one to ever buy suzuki products. They just want to get the product money and once the deal is done they dont even care for customer.

I had bought a scooter just 1 week back. Because of a small accident i visited the dealer for repair. The service engineers present at the workshop were hooligans. They had no sense of talking to customers. They were threatening. These engineers were abusive and even tried hitting us.

They were not ready to listen to customer instead were finding ways to charge more and more money.

This incident is of tilak nagar suzuki showroom. Although the showroom manager (The only person who was polite and helpful) did promise to take action against these engineers but the overall experience was really bad.

Just want to send a message to suzuki:
It is not just the sales but it is the after sales service that people look for.
And your company has the worst after sale service team.

Service engineers have no sense how to behave with the customers.

If you think that customers are looking for free services, then you are wrong there. If we can purchase your high priced products then we can spend our own earned money to get them repaired.

I doubt you will take any action against those 2 engineers and i will be filling a police complaint against those engineers for threatening us.

Suzuki should be held responsible for putting its customers life at stake by keeping such hooligans at your workshops.

I would never ever refer anyone to busy any vehicles of your company.

Suzuki could not stay long in india with this sort of attitude.

If suzuki really cares and reads this post, i would ask them to share a customer grievance email address.

Be more transparent. Create a safe environment for your customers. Focus on creating a good after sales team.

My car no gj03kc4859 ignis pick up by rep of workshop, university road, rajkot on 24 feb at 10:55am for first service and droped the car on same date at 16:20pm but that time my car hitted front side and damage color of car near by fog lamp by rep of workshop. Now, workshop has not been interested to repair of the same and ignor me and the matter. The above fault is rep of workshop as the pickup and droping person send by workshop is not perfect driver. Hence may i requested to look into matter and solve the case. I hope to reply this massage and also info on my mob no [protected].

I was start a work on 19/12/2017 fast manth salrey has to pay on 09/01/2018 then may faymli problem so i was disaded to live this job so seay to may teem lidar and may campania h. R. He had to sey ok you can live your job and campania are pay your monthly. Than i was relaxed. I was wait thi next manth to receive this my mantle but cross the date of 10/02/2018 and i was go the campania and meet him h. R and he was say campania has to no pay your monthly.

Hi, sir meri car no dl4cac1293 mani car 20/01/2018 ko competent automobilse co. Ltd a-25 sec-34 near here hoda chowk muzai car ka ko status nahi bta or jab aj car lani gaya adviser nai bola one hour mai dai dengai mauzai 8 hour wait karna pda muzai do bill diayi gai body shop +service mai casier kai pass gaya to usani bill katnai sai or payment klena sai mana kar diya kya maruti esi service provide karta hai orignal bill bhi casier kai pass hai casier ki koi name plate bhi nahi meri problem slove kra nahoi to muzai late car delver kai case mai counmer court jana padga

I had handovered my car to mr. Digvijay 15 daya ago for wiring work and for new keys and now after 15 days i m seeing that there is nothing changed in my car..
If i make a call to mr. Digvijay, service advisor, workshop manager they make me fool they all are indulged in this..
They are in search of money whether it is the right way to earn or wrong.

When a booking is cancelled in one dealer and same has been passed to the customer then there should be a proper validation. And the next waiting list person get the vehicle. But this has been utilized by the dealers by dummy bookings. So the next person who is actually booked based on the sob will not get the vehicle, but the person who is in the waiting list of that dealer will get this vehicle. Due to this there is lot of non-ethical practice at the dealer levels.
Hence due to this 1person who booked late might get the vehicle very early and 2nd person who booked on the same day might not get the vehicle.
Please allot purely on the basis of sob no or the booking number and same should be applicable on cancelled allotment across the dealers.

Respected sir,
I have purchased swift dzire vdi on 26/12/2017 from kankariya automobiles arina ahmednagar and from purchase of date 4 times i have go to showroom because of break pad and wheels are getting over heat but showroom. But they are not supporting to me. So please solve my probles otherwisei want to return my car,

Regards,
Aditya puranik
[protected]

I have a swift dezire vdi.in my case car speed up to 90 at that time car has full vibrate and i press break peddle so at that time car has full vibrate. Many time gone to service but its solve to temporary after service car run 400-500 km so at that time this problem created. The manager and his worker can take ride to minimum 40km to my car to find that problem minimum i can gone to 7 time and all time take a ride, plz some actin taken it

I booked wagonr on[protected] with ocean motors indore. They promised me accessories worth rs 10000 but the accessories were not available when the vehicle was delivered to us on[protected]. So they said that they will call me when accessories are available. They also said it may take 10 to 15 days.

They dis not call me for next one month. When i took my vehicle to them for first service, i insisted to provide the accessories now. But they again said that accessories were still not available. Then when i pressed, they agreed to provide the accessories.

They provided the accessories now but they did not give any bill. They said they will send the bill to our house. They did not. When i pressed for bill, they have given a computer printout showing rs 8023 total worth of accessories (Seat cover, mat, buzzer for objects on the back side while in reverse gear).

I have to make three complaints-
1) they have not provided us accessories worth rs 10 thousand as promised.

2) they have not given us proper bill. The bill appears to be fake.

3) the mat provided by them is functionally faulty. The back of my shoes is stuck on it and the operation of clutch, brake and accelerator is hampered. It should be noted that they did not give us any choice when they provided the above mentioned accessories. I was at my home when they installed the accessories.
I am afraid, the mat can be cause of a severe accident.

Please look into the matter-

Shesh nath singh
Customer code [protected]
Gate pass no - gtp17002111
Gate pass date 31-jan-18