Maruti Suzuki India Complaints & Reviews

I purchased my maruti swift vehicle on april 2016. Then my free service ended in 10000 km. After that i got cal from pratham motors and they updated that my next paid service is on 15000 km. Then 2017 july i gave vehicle to servicing, this time they changed the oil and filled the syntetic oil and total service cost is 3600. After that again i got a cal and they updated like your next service is on 20000km, this is happening after the 6 months of first paid service and i agreed. This time they told the service cost will come upto 7600 approximately. Then in between the servicing they called me and told taht they are going to do some additional things like ac cleaning and painting. This will cost around 3000 but you will get it for 2000. Then i started shouting and asked why am paying these huge amount of money for servicing, then suddenly they reduced the service charge to 6700. And i dont have any option so i agreed. After that i calculated and realised that total 11000 rupees i spend for servicing in one year. And i again realised that this 15000 km servicing is not at all required.in this service they changed the oil to synthetic and again they changed the oil in 2018 feb service.in my understanding synthetic oil will last upto 10000km. But here they chaged after 5000 km itself. One more thing the reason why people purchasing maruti vehicles are mainly because of its low maintenance cost. Here i spend almost 11k rupees within 1 year time period. Usually in my awareness the diesel vehicles itself will not cost these much. And question here is, this service stations are really meant for customers or only for the agencies like pratham. Am going to write this bitter experience in social media very soon. And if am not getting any proper response from your side i will defnitely go to consumer court. There are lot of other things to mention like the parts they changed and the quality of the servicing and all. I dont want discuss all this toghether. First i want to get a proper answer for this question and after that i will take the other issue. Actually am feeling like looted here.

This is very disappointing to say been old company in india and for real headrest for maruti breeza you didnt put in ldi & ldi optional??? Many people go in bauget what they can afford and this is very common thigh that suv segment you failed to provide this facility. Same we are using maruti car seen i was 2 year old. After two year also you dont give any discount and not changes in models evey waiting period is two month still. Is this monopoly??? I had recently buy car which was already 106 km run?

My name is amit desai. [protected]

Hi
Suzuki team,
As one and halh year ago maruti launched their first commercial vehical named super carry. With faith in maruti we purchased 7[seven] super carry from katariya ahmedabd, we are pan india first customer to buy 7 super carry.
1, after sales service is very poor.
2 one of the vehicle, engine block was changed with in 8 months of purchase. I was charged 45000/-inr for repairingby katariya.
3,...

I am the regular customer of shivam auto service. My dezire car mh-02-ch-9663 was give on 5th feb 2018 for servicing and also done the renewal of 3rd amc contract on same time. I took my car to native place at ratnagiri on 10th feb 2018. While filling air in tyre on the way he observed some sound in rear tyre.in the nearest garage we took the car. While opening the tyre's cap it was found 2 bolts where lying unfix which were making the sound. Later we check all the tyre and found the nut bolts were not enough tightened. It was our luck that the has been observed while air filling. Otherwise we would not be survive.

Dear sir,
I am chandrakant gandhi rtd. Police officer from navsari - gujarat submit that i have purchased the cellario car from kataria company-navsari show room on 07/02/2018. Today, your company representative from delhi asked me the feed back about the experience in purchasing the car. I am sorry to say you that call conversion is about 15 minutes. You see all customers are very busy in their work and can not spare this much time in giving you the feed back. I suggest you to make it short and sweat so that the customer can give his time other wise no customer will attend your call. Hope you understand the issue and solve it at your level in good faith of your company.

Sir i have purchase swift lxi with nippon central locking system in may 2014. Bt last 1 month one door of my car will not work means not lock or unlock throw nippon locking system bt 3 door of my car work properly throw locking system so please solve this problem as soon as possible, n i think this is on warranty period

Dheeraj bansal, jaipur raj.
[protected]

I booked new dezire vdi at rajalakshmi cars, sriperumbudur, kanchipuram dist. Tamilnadu on 5.10.2017. On that day i paid rs.11, 000/- as booking amount and i took delivery on 18.01.18. I paid the total amount 10 days in advance. When i asked the booking amount 11, 000/- they said they will refund it within a week. When i asked after a week they said the same thing. Again i waited for a week and they gave the same answer. I have visited the show room twice but there was no use. They are not at all picking up my phone most of the time. As my first service also got over, till today i haven't received the amount. I am very much fed up with this type of irresponsible behavior of rajalakshmi cars and i swear that it will surely affect the reputation of maruti suzuki in sriperumbudur.

Hello sir/madam

Greetings for the day..!!

This is to inform you that i bought a maruti breeza few months back on aug 2k17 from baba autos ferozepur.

So my problem goes on like this, i continuously experience foul odour from my car whenever i turn off my ac switch (S). Although i already escalated this to baba autos ferozepur and they have changed my ac unit twice but the problem still persists.

Meanwhile, during this process they have made damage to my maruti breeza's accessories viz - gearbox, leather torn, roof mat colour changed etc.

Also, i would like to mention that my car was kept in workshop for 3 long days and rather than providing a satisfactory solution, they posted me with some other problems like unwanted sound from dashboard etc but my problem has not been solved yet.

The service manager mr. Deepak aggarwal of maruti is alleging that my maruti breeza is in perfect condition. He doesn't bother to pick or reply back to my calls. Being told to wait for a week, no solution/topup have been received from his side. Even baba auto's is not paying much attention to this problem.

I don't expect such kind of service from maruti to their customers. Can you please be kind enough to look into this matter with an urgency?

Thank you for expediting my request in advance.

Yours unsatisfied customer,
Rajesh paul dhawan
[protected]

Worst service i ever found... No proper response and problem in accessories for name sake they are doing the service or sales. Once when they get the full money that's it thier job is over.. And we need to call everytime when i can get the vehicle and when is the registration and now there is some problem in accessories. For eg the foot rest at the rear is hitting the bumper guard when closed.. When asked they say this is the default one.. What a pathetic response.. I strongly know that's not a right footrest for new access 125. But they are not accepting.. Kindly take appropriate action. We customer are paying and not getting it free.. Thanks

I left my new dzire ldi model today[protected] when i went to get my car after the first service the foot mat of the car was stolen. When we asked they blamed on us that we have stole our own mat now why would i do that. The manager said that i will find your mat after a long fight and requested to take the car as there was no place in the service centre and told me to sign the undertaking form. Afterwards when i gave a call to the manager about the mat he replies “you have signed the undertaking form so i can’t help you now”. That proves these filthy animals lie for a footmat. This is not the first time last time i gave my old car swift dzire vdi the same thing happened but this time i didn’t move my car from there so they returned the mat asking sorry we forgot. The manager there encourages these types of thefts. Hence he should be fired or this is going to happen to everyone. Kapico maruthi (Mmda colony, chennai, tamilnadu)

Dear sir
Greetings to you
I come to understand that my old car which was replaced new car (Maruthi suzuki shift vxi) the name transfer was not done so far. Hence i request you to look into the matter and complete the formalities immediately. Already six months (23.06.2017) over. So it is a matter o[censored]rgency. Kindly take necessary steps as soon as possible
Thanking you

Yours faithfully
H. Edward sam

As we booked old variant swift on december 25th under exchange of our car, they said that due to unavailability of stock we will give you 2018 model. But the old variety production is stopped now they are denying the exchange bonus amount and consumer offer they promised.. Kindly sort out this.. Lahoti motors assured that they will give us proper service.. But they denying the things they promised.. How can we trust this type of fraud

Dear sir,
As i booked maruthi suzuki vitara breeza vehicle in hosur amman cars showroom on 05.01.2018. As i am booking it for my marriage gift, the gm promised me that he will handover the vehicle on 10.02.2018, but till now there is no response from the company side. As i am fully frustrated with the sales activity of maruthi cars. Hereby am giving you the details of my booking receipt and booking details.
Receipt no - rec17000088
Receipt dt[protected].
Customer i'd - [protected]
Name - km niveditha
Contact no - [protected]
Order id - sob17000038
As my family is fully frustrated with your sales. It is the worst case am seeing when compared to other company vehicles.
Very very poor sales and service from maruthi.

Subject: accident claim

Sir,
I having your car policy no. Mop4332364. The claim for insurance for my car was lodged around 40 days ago. But my claim was denied because of the reasons best known to you.
So along with me and my entire group has decided to discontinue the insurance of royal sundaram.
Kindly resolve the matter within three days failing which the matter will be reported to social media including facebook, whatsapp, tweeter and newspaper for non response to customers from your side.
I am totally unsatisfied with royal sundaram services.
Necessary may please be done to prevent me to report the matter to social media and newspapers and to continue your policy.
In anticipation of early action in the matter and oblige.

Respected sir,
I would like to inform you that my booking no. Sob17002238 at machino techno sales ltd. And with chq of rs.5000 on 25.1.2018 and my loan disbursed through hdfc on 30.1.2018. But till now no invoice has been raised and dealer executive say delivery will be at end of feb2018 (Only 5 days gap) and at the meantime my first emi will start on 5th march 2018... When i complain to hdfc exucutive they said your dealer give me the permission to do the same. How can it possible when there is no car availability at dealer point?? And now when i want to change dealer they inform me that there will be a cancellation charge from both side...
But sir today i came to know that my model already available at other dealer point. So i request you to please do the needful asap.

Regards
Prabir kumar nath
[protected]
[protected]@gmail.com

I, sri manindra narayan mishra from bhadrak odisha have purchase a brand new
Suzuki access 125 on date 1st january 2018. But i found milage problem in it.
But they are not able to find it out. I have gone there so many times but they
Cant serve me properly. So kindly please give me the proper service.

Regards,
Sri manindra narayan mishra
Purunabazar, bhadrak
Mob - ([protected])
Odisha
Pin-756100

Dear sir
I have a car wagon r lpg up 83 n 13 16
I am visit on your dealership at firozabad madhusudan motors for some repair work in my car in lpg kit i face some problem of operating of lpg. But his service advisor and their staff is cheat me and i am not satisfied with his behaviour and his attitude so please take some action against his services staff and service advisor and service manager in favour of customer
Thanks
Regards
Deepak chandel
Opposite aggarwal dharamshala rajendra marg shikohabad
District firozabad
Mobile number +[protected],
Email [protected]@gmail.com

It is to informed that a general waiting of vitara breeza is almost 14-16 weeks only, i have booked vitara breeza zxi model silver color on[protected] at premsons motor udyog pvt ltd. At his kanke road, ranchi showroom vide dms receipt no. Rec17005804 dated[protected] through online mode.

Now, when i informed the said dealer to deliver my vitara breeza zxi, silver color then he replied that your vehicle is not yet been delivered by maruti company so i unable to deliver you the same.

As, i have fixed my date of delivery at[protected], for which i have arranged my all payments and papers, but the dealer is not assure to deliver my vehicle at[protected].

It is, therefore, requested to please look into the matter and do the needful for assuring my delivery of the vehicle at 14.02.2018, because i have more than fulfilled my waiting period after its booking at 21.08.2017.

Rajesh kumar roy
Dms receipt no. Rec17005804
Dated[protected]

I had bought a new baleno alpha on[protected] i was on my way from gujarat to jodhpur with my friends my car was around 60 - 70 kmph suddenly my car excel right hand side broke down and we bumped in a divider. But we all was saved by god. But right now its my complain to nexa maruti suzuki to take appropriate action against the manufacturing error, plz do revert acp..
Your ignorance couldt leed a serious legal action against the company

Thanks®ards
Melvin thakkar
[protected]

In the month of august 2017, i had purchased a maruti suzuki dzire car. But the car that i have received has a faulty engine. When the car drives in traffic for 10-15 minutes then all of a sudden it loses power and becomes a sitting duck for few minutes. Several times i have complained about this situation at the service centre but till date, the issue remains unresolved. I have invested all my hard earned money into this car and the company has sold me a defective car.

Below is some information about the car.

Brand: maruti suzuki
Model: dzire vdi
Color: white
Registration no: jh 05 bv 0664
Name of owner: lala ajit kumar ambasta (My father)
Hypothecated to: indian overseas bank