Maruti Suzuki India Complaints & Reviews

I left my new dzire ldi model today[protected] when i went to get my car after the first service the foot mat of the car was stolen. When we asked they blamed on us that we have stole our own mat now why would i do that. The manager said that i will find your mat after a long fight and requested to take the car as there was no place in the service centre and told me to sign the undertaking form. Afterwards when i gave a call to the manager about the mat he replies “you have signed the undertaking form so i can’t help you now”. That proves these filthy animals lie for a footmat. This is not the first time last time i gave my old car swift dzire vdi the same thing happened but this time i didn’t move my car from there so they returned the mat asking sorry we forgot. The manager there encourages these types of thefts. Hence he should be fired or this is going to happen to everyone. Kapico maruthi (Mmda colony, chennai, tamilnadu)

Dear sir
Greetings to you
I come to understand that my old car which was replaced new car (Maruthi suzuki shift vxi) the name transfer was not done so far. Hence i request you to look into the matter and complete the formalities immediately. Already six months (23.06.2017) over. So it is a matter o[censored]rgency. Kindly take necessary steps as soon as possible
Thanking you

Yours faithfully
H. Edward sam

As we booked old variant swift on december 25th under exchange of our car, they said that due to unavailability of stock we will give you 2018 model. But the old variety production is stopped now they are denying the exchange bonus amount and consumer offer they promised.. Kindly sort out this.. Lahoti motors assured that they will give us proper service.. But they denying the things they promised.. How can we trust this type of fraud

Dear sir,
As i booked maruthi suzuki vitara breeza vehicle in hosur amman cars showroom on 05.01.2018. As i am booking it for my marriage gift, the gm promised me that he will handover the vehicle on 10.02.2018, but till now there is no response from the company side. As i am fully frustrated with the sales activity of maruthi cars. Hereby am giving you the details of my booking receipt and booking details.
Receipt no - rec17000088
Receipt dt[protected].
Customer i'd - [protected]
Name - km niveditha
Contact no - [protected]
Order id - sob17000038
As my family is fully frustrated with your sales. It is the worst case am seeing when compared to other company vehicles.
Very very poor sales and service from maruthi.

Subject: accident claim

Sir,
I having your car policy no. Mop4332364. The claim for insurance for my car was lodged around 40 days ago. But my claim was denied because of the reasons best known to you.
So along with me and my entire group has decided to discontinue the insurance of royal sundaram.
Kindly resolve the matter within three days failing which the matter will be reported to social media including facebook, whatsapp, tweeter and newspaper for non response to customers from your side.
I am totally unsatisfied with royal sundaram services.
Necessary may please be done to prevent me to report the matter to social media and newspapers and to continue your policy.
In anticipation of early action in the matter and oblige.

Respected sir,
I would like to inform you that my booking no. Sob17002238 at machino techno sales ltd. And with chq of rs.5000 on 25.1.2018 and my loan disbursed through hdfc on 30.1.2018. But till now no invoice has been raised and dealer executive say delivery will be at end of feb2018 (Only 5 days gap) and at the meantime my first emi will start on 5th march 2018... When i complain to hdfc exucutive they said your dealer give me the permission to do the same. How can it possible when there is no car availability at dealer point?? And now when i want to change dealer they inform me that there will be a cancellation charge from both side...
But sir today i came to know that my model already available at other dealer point. So i request you to please do the needful asap.

Regards
Prabir kumar nath
[protected]
[protected]@gmail.com

I, sri manindra narayan mishra from bhadrak odisha have purchase a brand new
Suzuki access 125 on date 1st january 2018. But i found milage problem in it.
But they are not able to find it out. I have gone there so many times but they
Cant serve me properly. So kindly please give me the proper service.

Regards,
Sri manindra narayan mishra
Purunabazar, bhadrak
Mob - ([protected])
Odisha
Pin-756100

Dear sir
I have a car wagon r lpg up 83 n 13 16
I am visit on your dealership at firozabad madhusudan motors for some repair work in my car in lpg kit i face some problem of operating of lpg. But his service advisor and their staff is cheat me and i am not satisfied with his behaviour and his attitude so please take some action against his services staff and service advisor and service manager in favour of customer
Thanks
Regards
Deepak chandel
Opposite aggarwal dharamshala rajendra marg shikohabad
District firozabad
Mobile number +[protected],
Email [protected]@gmail.com

It is to informed that a general waiting of vitara breeza is almost 14-16 weeks only, i have booked vitara breeza zxi model silver color on[protected] at premsons motor udyog pvt ltd. At his kanke road, ranchi showroom vide dms receipt no. Rec17005804 dated[protected] through online mode.

Now, when i informed the said dealer to deliver my vitara breeza zxi, silver color then he replied that your vehicle is not yet been delivered by maruti company so i unable to deliver you the same.

As, i have fixed my date of delivery at[protected], for which i have arranged my all payments and papers, but the dealer is not assure to deliver my vehicle at[protected].

It is, therefore, requested to please look into the matter and do the needful for assuring my delivery of the vehicle at 14.02.2018, because i have more than fulfilled my waiting period after its booking at 21.08.2017.

Rajesh kumar roy
Dms receipt no. Rec17005804
Dated[protected]

I had bought a new baleno alpha on[protected] i was on my way from gujarat to jodhpur with my friends my car was around 60 - 70 kmph suddenly my car excel right hand side broke down and we bumped in a divider. But we all was saved by god. But right now its my complain to nexa maruti suzuki to take appropriate action against the manufacturing error, plz do revert acp..
Your ignorance couldt leed a serious legal action against the company

Thanks®ards
Melvin thakkar
[protected]

In the month of august 2017, i had purchased a maruti suzuki dzire car. But the car that i have received has a faulty engine. When the car drives in traffic for 10-15 minutes then all of a sudden it loses power and becomes a sitting duck for few minutes. Several times i have complained about this situation at the service centre but till date, the issue remains unresolved. I have invested all my hard earned money into this car and the company has sold me a defective car.

Below is some information about the car.

Brand: maruti suzuki
Model: dzire vdi
Color: white
Registration no: jh 05 bv 0664
Name of owner: lala ajit kumar ambasta (My father)
Hypothecated to: indian overseas bank

Ciaz zdi hybrid stopped working all of a sudden and did not start, same issue repenting 4 times same problem, towed my vehicle to Service center paying 2500+ booked it from Maruti road side assistance.

Every time service center team is giving a temporary fix and said from next time you will not face this kind of issues. Got a faulty and defective Car this is 4th time with in an year and ran for 12000 km. Why this kind of cheap car build from Maruti.

Faced this kind of startup problems in remote place for 2 times which causes very horrible and difficult to react kind of situations. Manufacturing defects in my ciaz.

The Regional Director,
Maruti Suzuki Corp,

I have underwent my worst nightmares having purchased a CIAZ from you with my hard earned money.

I want my entire money refunded within a week and I don't want a new replacement for this defective car.

Maruti Corp once and forever also with an additional caution that I won't recommend any product of Maruti to anyone from my family, friends, relatives, colleagues or any social circle that I am part of.

My Next Step would be reaching your CMD's office with cc to PMO, Transport Minister, Consumer Forum, Niti Aayog, and all Concerned Legal Bodies with Copies of my entire correspondences with your local offices regarding the Purchase of Maruti CIAZ Car.

Thanks in advance,
Sravanthi V

The worst services given by ktl alambagh lucknow when i am going to take my ertiga after 10 days they are not finish the work properly in the vehicle also the back camera is not working when i intimate about that labour he said this not my responsibility after fitting.

Due to this behaviour i will not suggest to family member and friends to purchase the maruti vehicle

I purchased suzuki accsses on 22 sept 2017 from kunde suzuki, nuvem goa. After scratching gift card under offer 'suzuki great gold rush' i came to know that i am eligible for watch so i choose to opt for ucb women watch. Accordingly i was informed by the staff that i will receive the same via courier after 15 days. Till now (07/02/2018) i have not received any gift item.

Bought new Ciaz Petrol Zeta Automatic in Dec 17 (almost 1 month old), the steering just doesn’t come to center after turning, it is so dangerous, uncomfortable and tiring. Has anybody found a solution to this. Agency just keeps denying there is any problem as if they are trained to do so! My car is with agency for last 4days they have not done anything...Maruti Suzuki representative and the dealership workshop namely Pasco Nexa Faridabad...

Dear sir,

I in the name of bina mathur booked a maruti celerio at xi torque blue with m/s aaa vehicleades pvt ltd savitri nagar malviya nagar road new delhi-17 on 7th january 2018. I was promised that it will be delivered by 25th of jan. A booking amount of rs 11000/ was paid. On the basis of the assurance, since i wanted to retain my old car number, i got an authority from transport deptt delhi that the old no may be retained at the time of registration of new vehicle. This authority is valid till 15th february 2018. On 31st january the dealer representative told me that vehicle has been received and you deposit the cheque for the remaining amount. The cheque for the remaining amount was deposited and it was debited from my account on 1st february 2018. On enquiry on 1st february i was told that the vehicle is yet to be received. Till date the as per the dealer’s statement the vehicle is yet to be received. I made a complaint to your helpline on 5/2/2018. Complaint no is -[protected]. We subsequently met the dealer also on 5/2/2018. Dealer had no satisfactory explanation as to why he collected the cheque giving wrong information of having received the vehicle.

He was saying that we received the wrong information of despatch from maruti and we are not at fault. He is not able to commit any correct date of delivery. The authority of the transport deptt to retain old vehicle no is also expiring on 15th feb. Please ensure that we get delivery within next two days. The dealer has not yet given any response to our complaint and the exact date of delivery. You are liable for interest on payment made. Waiting for a prompt response.

I met with an accident on14-12-17 near jagtial district in telangana state while i was on the way to nirmal. I rushed to the maruti suzuki workshop maintained by adarsha automobiles. They took 18 days to repair the car & given car to me on 31-12-17 not to my satisfaction. They damaged the right side door of my car while repairing. They gave unrealistic/unconnected estimation to the surveyor o[censored]nited india assurance co. And my insurance is pending as there is no connection between the actual work done and estimates given. This lapse is costing in delay in my claim settlement with insurance co. I furnish following details for doing the needful.
1. My vehicle is swift d'zire bearing no. Ap09cv9820 2. Vehicle repaired at adarsha automobiles pvt ltd, jagtial 3. Manager of workshop - mr ravi-mobile no.[protected] 4. Supervisor of workshop attended the work-mr. Raghu-mobile -[protected] 5. Please look into the matter and take action against your authorised dealer i-e adarsha automobiles, jagtial who are spoiling maruti's name by not providing satisfactory service to your customers. I am from warangal which is around 100 km away fro jagtial.

We given my vehicle for front break service but they done complete service with service charge of 4700/- +190/- =4890/-. We paid amount after delivered, we found speed meter not working, both front and back breaks not working, light not working, in slow motion engine getting stopped. They are not given provided detailed bill with spare part consumed. They simply given cash receipt only.

Dear sir/ma'am

I am writing this mail in deep regret but i hope this will enlighten you and help you in serving your customers well in future. Being a automobile giant and largest automobile company in nation, you guys are really suck at after sales services, i am sorry but i must say this. Before going in deep let me brief you with the complex situations that i am facing, i reside in moradabad town of west up, akanksha automobiles is the only maruti dealer in our vicinity, it was jan 23rd, 2018 when i gave my brezza zdi (Reg. No. Uk06 al 9444), for my insurance claim and servicing, i got call from your executive on jan 31st, 2018 that they are now starting servicing my vehicle after a chat of 15-20 minutes your guy agreed on returning the serviced vehicle on feb 2nd, 2018, than again on eve of feb 2nd, 2018, they called me and told that they would be able to provide my car on next working day i. E. Feb 3rd, 2018. Fyi it was marriage anniversary on feb 3rd, 2018 and i had to wait for a long time on the workshop and went thorough mental torture and still i returned empty handed, a guy named shubham kumar (Bodyshop advisor), met me there, he was supposed to advise me but he treated me with so careless attitude like it was neither his job role, nor he is interested in listening me. I cant explain what trauma i went through today, these guys just ruined my whole day on which i had to go on a drive with my spouse. Few points i would like to draw your attention towards:-

* you guys are market leader so act like such, don't let such irresponsible guys ruin your reputation.
* provide your spare parts on time as i was fooled by telling such nonsense by your executives that they don't have spares with them.
* please work on customer satisfaction, which is degrading day by day, i don't expect maruti to fail on such standards.
* the vehicle which they were providing was ill treated, their was a scratch on the door near door handle which was not there when i gave my car to them, polish stains were their on bonnet lid, front rail was missing, ddis logo was missing which i asked them to paste, i don't understand why these things were removed from car, i smell something fishy here, possibly they stealing it or exchanging it with other inferior quality logos, i am attaching few pics of the car for your reference, look how they service a car.
* last but not the least please ask your staff to do commitment which they can fulfill, otherwise company will face consequence in form of decreasing customer satisfaction.

I hope i am writing to responsible employee of maruti suzuki, and with grievances will be addressed and sorted out, waiting for your responce.

Dear sir,
I am the t. Chandra shekar raju taken a maruthi ertiga in bank e action sale on[protected] kukkatpallt branch after the action they are given only car and single key my vehicle previous owner was jana roselein vehicle was maruthi ertiga zdi+ shvs, superior white, engine number was d13a5211307, chesis number was ma3fleb1s00368798ag, please arrange the duplicate bill papers to m ay address was h. No.3-7-142, atukula bazar, rajeev vagar, vil&dist. Suryapet-508213, telangana.


Complaint status
[nov 20, 2017] maruti suzuki india customer support has been notified about the posted complaint.
Updated by chandu1969, nov 20, 2017
Dear sir,
Please arrange the servicing booklet and extra warranty papers of maruthi ertiga zdi+ shvs