Max Life Insurance Complaints & Reviews

This is regarding complaint against your employee having ph number as [protected] ( Santosh name coming in true caller)

He just don't have knowledge at all on how to speak with customers

He literally started to abuse when i said i dnt remember the policy number

I think its a big mistake that i have chosen your policy
My 5 policies are running with you and if immediate action is not taken...

I was advised by an Axis Bank employee, who came along with the Max Insurance person, with a plea to invest in the above policy. The Agent Code 453355. They said that the lock-in period will be for 5 years and the 6th year I will be able to close with interest and bonus received on the same. Since I was not receiving statements I called the Max Insurance help-line and it was a shock to me. The executive said I will have to pay for 6 years...

Dear Sir/Madam,
With regards I want to say that My name is Manish Kumar and I was employee of Max newyork life with emp code DEL 3337 for the period of March 2010 to Oct 2011, I have resigned the job but I was not able to withdraw my Pf amount because pf no allotted to me does not show in epfo services, I want to know the pf amount for my pf no.

So kindly guide me what is exactly establishment code and region of my...

My policy no.[protected]..I paid all premiums till I lost the original bond. I approached the srikakulam branch, they asked me to submit the affidavit..I submitted all the concerned document's immediately as my policy was active...but till date I didn't receive the bond..now after consulting the branch they were telling your policy is terminated..bond can't be issued and money can't be refunded... Poor show...as a customer I lost and cheated...

I have been witnessed for mis-selling of policy by max new york life insurance. I had been committed that if I take their policy, I will be given overdraft account from standard charted bank as they have tie up with this bank. They said the same every time when called me.
After taking the policy, every time, they started to give different reasons. They said that they are waiting for the copy of policy document at their side as well....

i m having a policy[protected] with max newyork and last year i forgot to pay the premium so i paid it after 6 months of due date so i was suppose to fill up the health decleration form which i filled on 30th april 2009 and i have paid the premium of rs 20000 with h d form. Now till date they have not allocated my fund and they are stating the reason that we have not received your h d form so your policy is lapsed... how can they accept my...

Sub : Policy No.[protected]Max NewYork Life Insurance)

I am A K Chadda and I am a 61 yrs old man staying in Lucknow with my family. I was introduced a MAX NEWYORK insurance policy (Policy No.[protected] by Mr Ajay Srivastava from Lucknow Office (Max New York Life Insurance), who came to my office on 29-04-09. But due to some personal reasons after a week or so, I informed him that I don’t want to continue the policy...

This is in regards to policy no #[protected] on the name of Mohan Lal Arora, my father
this policy was taken last month which was a misselling.
I requested for the cancellation of this within the freelook period which was denied due to mismatch of signature, I again requested for cancellation 25 days ago and have given call to customer care 10 times and everytime a callback is promised.But still no contact from their side. I hope...

An agent named Aditya Raghav from maxlife insurance called me and said he is nearby my residence so he was coming to my house for a meeting regarding my max life policies. I resist but still he doesn't listen to me and came to my house. He introduced himself as relationship manager but actually he was an agent from max life insurance company. I had purchased 3 policies from max life insurance, this agent said my policies are unit linked based means generated cash value depends on share market. Therefore, he added that the generated cash value of my policies are less than the money I had invested. His way of explanation was very poor. What he was trying to do is that he was trying to confuse me to sell policies to me on the basis of my present policies then collect the cheques of policy sold for his benefits and run away to find new customers to loot them. He has no manners at all how to talk with customers. His actions became very violent when I denied what he was trying to offer me. Unit linked policies for this agent is making changes in the generated cash value of policies purchased by customers through their registered account in max life portal to show their policies generated cash value is going down. He did this to sell multiple policies to customer for his own personal interests mainly for making higher commission from policies. What this foolish agent had done with me let me explain, my one of the policy was maturing on Nov-2021, when he came to know about that he was making rubbish excuses like my policy had an offer of 12% discount on FD and your policy will be matured on May-2022. His body language and actions were very violent. If there was an offer from Max life insurance on my policy then I should have been informed via registered mobile no and email. Then without letting me know, he proceed with partial surrender of my policy. As a result, I was getting maturity amount more than 3 lakhs when he proceeded with partial surrender I got less than 1.5 lakhs. In order to hide his mistakes he borrowed 1 lakh each from my other 2 policies and give it back to me thereby reducing cash value of my other 2 policies. When I ask him why you returned the money from generated cash value of other 2 policies? He replied arrogantly and proudly saying that due to him I was able to get all my money back. Then I replied him that I didn't got the maturity amount of my policy but I got amount of current policy partially surrendered by him plus 1 lakh each from generated cash value of other 2 policies. As a result, he had returned the amount I earned through my other 2 policies not from individual policy, therefore I am not benefitted from individual policy as I was getting higher amount on maturity of this policy. On the other hand, he was making big claims and showing bad attitude. He had wasted all the money I have invested on policies. What benefit did I get on investing on policies? I think this agent was illiterate. He needs to be admitted in asylum. Give him electric shock especially on the head. He needs serious treatment as he had a habit of wasting customer money by his stupid procedures. Throw this agent out of this company as he is capable of doing nothing. He is useless.

Contact details of Aditya Raghav-
Contact No - [protected]
Email - aditya.[protected]@maxlifeinsurance.com
Address - Residence behind EDM Mall, Kaushambi, Ghaziabad

Maxlife insurance cashier Sumit Chauhan at karkardooma, delhi branch has done fraud with my brother. He called my brother and said he is not benefitting from existing policies. He recommended that he will send a relationship manager for meeting with my brother. My brother denied still he send relationship manager to our house and shared my brother's number with him. This relationship manager came to our house after our continuous refusal. This relationship manager was actually an agent and wants to sell policies to my brother and share it with cashier sumit chauhan as per his guidance. My brother's policy was market based and may be performing well but this sumit chauhan instructed their software developer to show less value so that his agent may sell policy to him. This agent then replaced my brother's policy into gauranteed plan due to which he has to pay higher premium. Also, this agent sold 4 extra policies to him without informing him. In simple words, he sold 4 extra policies by replacing 1 policy each of Rs 1 lakh premium each on the instructions of cashier sumit chauhan. Now this agent said my brother will get all his money back by procedure called port and commute. He said he will drop a mail for port request that will be processed at the start of next financial 3 financial years has been passed but no port request is processed as per the instructions of sumit chauhan. This agent also said when port request is processed then my brother will receive documents after 2 weeks. After this his policies will be replaced then he has to apply for surrender of these policies. After this he will get all his money back and will get profit also. Years are passing but nothing happened. Also this agent blocked my brother's contact no also vanished from all social platforms as per the direction of cashier sumit chauhan. For sumit chauhan guaranteed plan is also market based plan as he is reducing the generated cash value by instructing his developers to do changes in the system. In gauranteed plan cash value never get reduced. He considers customer is a fool and doesn't understand anything but we cleary understands what he is doing. Cashier Sumit Chauhan calls the customers randomly and targets them to loot money. He then send fraud agents in the name of relationship manager to misguide customers by using his suggested fraud procedures like commute, port and policy replacement for collecting cheques of large amount amount and earn maximum commission and benefits. After collecting cheques and selling policies through fraud agent this fraud cashier and his fraud agents disconnect from customers from all the platforms to find and target other customer. These people are operating a racket here and the head of this racket is maxlife cashier sumit chauhan at karkardooma, delhi branch. Take strict action against this fraud cashier and terminate him asap.

Agent Aditya Raghav from max life insurance company came to my relatives house and misguided them regarding their policies about lock in period. According to him lock in period is a joke. For Monthly Income Advantage Plan, the lock in period is of 2 years. He said the cash value will be updated in 6 months in the system. But the cash value will be updated after payment of second premium amount because lock in period is of 2 years. He also you can surrender the policy after 6 months but in policy documents lock in period is of 2 years. What the hell is that he doesn't have any knowledge regarding lock in period? He also, said he has 15 years of experience. As a result, he doesn't have any knowledge regarding policies, therefore, his experience is a waste. He also misguided my relatives by saying that if my name doesn't mention as relationship manager(he introduced himself but he is an agent) it doesn't mean that I am not managing your policy, my branch is not near your house that's why your policy is assigned to other agents or relationship manager but the truth is that I am managing your policy. Also, he misguided my relatives that doesn't visit any maxlife branch as you will find number of agents who try to sell you policies for their benefit. But the main concern is lock in period. My relatives tried to surrender policy as per his guidance but they are not able to surrender their policies . According to your agent Aditya Raghav, customer can surrender policy any time they want to, lock in period is just a joke. He also lied to my relatives he work in udyog nagar, gurgaon but actually he is working in Karkardooma, Delhi branch. Aditya Raghav is specialized in exploiting the customers. After selling policies he will block your contact to disconnect from customers because he is capable of nothing, he is a fraud. Please take action against this fraud agent. I have already posted complaint against him how he trapped my relatives and other people in policies for his own benefits but your team has not taken any action against him. Please look into the matter seriously otherwise he will continue misguiding the people. This fraud agent should be put behind bars.

In December 2021, a max life agent named Aditya Raghav came to my family house, he said your max life policies are going into loss. He introduced himself as Relationship Manager but actually he is an agent of the mentioned company. He also said you will pay premium every year you will get nothing. My brother has taken policy from the company in to secure future of our family. Aditya Raghav misguided my brother and showed him the market graph of the respective policy (which may be wrong as he used it as a weapon to cheat him). My brother trusted him as he has no option because everyone wants to secure future of their families. He replaced some of his policies and offered him guaranteed plans with lock in period of 2-3 years minimum. Also, He has offered new policies in the name of existing policies. He does not inform us about the new policies and also he has not guided us properly about policy replacement.
He then collected money from my brother and has made false commitments such as :-

1) I shall show in the system that your lifetime policies got paid up, you don't need to pay premium for that.

2) When the time comes for premium payment, I will show in the system that your premium got paid up, you don't need to pay premium as you have lost enough money.
3) He said you will get all your money back when you surrender your policies.

He has not fulfil accomplished any of our promise. He is not a man of his words. When we denied to purchase policy from this guy. He used dirty tactics to loot our money for his own benefits. Before collecting money, he used to call us, message us, inform us about policies, visit our house and ask about us. After collecting money his attitude has changed, when we ask him about our policies or anything he is getting rude towards us.
He is considering him as a customer and manager both. He also does not guide us correctly about policies lock in period. For him lock in period is you can surrender your policy anytime. He then stopped calling us, stopped messaging us, stopped visiting our house by giving excuses. When I ask him to update personal details and NEFT details, he gave excuses everyday and lied to me that my personal details request had been processed but nothing happened. When we call him or message him he ignore our calls and messages and talk to other customers he is targeting he collect money from them and leave them in the middle of all these stuffs. When we call or email customer support we does not get satisfied response from them not from call and not from call email. Instead they are supporting and saving this fraud guy. He does not answer our calls and does not reply us on whatsapp as we are asking him about our policies and reminded him about his promises.

When he picked up our call he made personal reasons like his cousin is expired, his cousin father is expired after 1 week of cousin death, he is blessed with a baby boy. All these reasons are false and baseless he lied to us to disconnect from us so he did not have have to fulfil his commitments as he has done the fraud to earn commission from our policies, earn promotion and increment. Instead he is searching for other people to run his fraud racket.

We are paying premium of about 1.5-2 Lakh for 4 policies since 2 years he has offered and rest premium also, he does not care about his customers.
Because of him we have lost around 12-16 lakhs. A few people near my house not interested in policies bought policies from him as he is using dirty tactics trapping people due to which they have no option but to take policies from him.
He is active until the one or his family members ready to buy policies from him then vanishes.

I came to know from people his boss namely Rajat and cashier Sumit (names may be similar) are helping and guiding him to prepare list of people suffered loss in their policies, visit their house offer more policies and collect money from them by assuring you would not regret and I shall not gave you any chance to complaint. These guys are playing with the emotions of your customers including us for earning commission from our policies and operate their fraud racket. Now, we and people around us wants to get rid off this insurance forever because of this fraud agent Aditya Raghav.

After collecting money how this agent treat the customers (including us) :-
1) Stop calling, messaging them.
2) Stop replying on whatsapp and pm.
3) Speak very rudely to them.
4) Does not care about commitments he has made to them to collect money.
5) Lie to them, mostly making use of personal reasons likely death of cousin family to avoid servicing them in fear of fulfilling commitments he has made to them.
6) He sometimes provokes and insults them by calling them illiterate.
He does not have manners to talk
7) He ask them to wait and they will get all their money back even more they have invested. Mostly including us main requirement is policy surrender. He wanted them to wait for his own benefits.
8) He is not helpful.
9) He does not guide the customers properly. He is interested in misguiding them.
10) He is completely a hollow person, he is disturbing the bank balance of customers and does not care about them. He does not understand their feelings.

11) Stopped visiting houses of customers and gave non sense excuses.
12) He also, lied to customers about his company branch address. He is in karkardooma, delhi branch, he tells gurgaon. He lives near EDM Big Bazaar. It is understood by his house location.

Problems faced by us and other customers :-
1) Everyone has the right to ask what is happening in their policies when we ask agent Aditya Raghav about the same he does not guide us even does not answer us he want us to shoot in the dark until he gains maximum profit.

2) No support from Customer Support team. Many times I have complained about this guy they listened to you and does feel for you and start defending the guy. Especially does not get any help in managing policies. Many times I have provided our policies number to them, person from their team called and replied continue the policy and pay the premium. nothing happened. The guy is defended repeatedly despite many complaints.

3) We and others have lost around 12-16 lakhs and much more in paying premiums. This agent is not helpful instead vanished.

4) Most customers are going through mental stress because of the fraud done by this guy to them. Most of the them have become bankrupt because of him. No much savings in our banks because of him. Most customers have taken loan from bank to pay the premium due to this fraud agent.

5) Everyone has some plans of investment in some other mediums in order to save money for future. This man is affecting our plans and bank balance.

6) He asked us to wait. Why we should wait if he is not responding to us and got disconnected intentionally as he does not have to serve any customer. The one shall wait if he is present if not we can't wait for becoming bankrupt. He is simply earning profit from our policies and doing nothing.

It is requested to take track, monitor activities of agent Aditya Raghav and discuss the customers he is serving and what he has doing with them. As he is affecting the bank balance of customers. Each customer he is serving paying minimum of 1.5 Lakh premium per policy every year.

This guy should be punished and kicked out of company specially, as each customer wants to get rid off from the insurance of this company due to him. Also, they wanted not to purchase insurance from this company due to this guy. This guy Aditya Raghav is completely a fraud and he is capable of nothing.

Contact Details of Aditya Raghav :-
Contact No - [protected]
Email Id - aditya.[protected]@maxlifeinsurance.com

In March 2023, a cashier from Max Life Insurance company called my dad for the premium payment of his policy then he adviced my dad that he is not benefitting from his existing policies. Then he said he will increase his policy cash value in the system if he arrange a meeting with agent he was sending. My dad denied still he send fraud agent to his house to misguide him and loot money from him. He guided the agent to replace his market based policy to guaranteed plan policy of longer duration and higher premium so as to earn large profits from my dad policies. Agent showed my dad that his policy cash value is declining day by day. This was as a result o[censored]pdating cash value of his policy in the system by this cashier. Updating cash value so as to show a much lesser amount was a market for this cashier sumit chauhan. These were the unfair means used by this fraud cashier so as to loot my dad. My dad has lost around Rs 15 lakh because of this guy. When my dad calls the agent then agent replied this cashier is not letting me do anything means he send the agent only to loot money from my dad and did not provide any benefit to my dad. This sumit chauhan also not letting my dad to close his policies. This fraud cashier wanted my dad to continue for longer duration to earn maximum commission out of it. This fraud cashier sumit chauhan targets people who have taken market based longer duration policy policies. Then he make false commitments to them only to loot money from them and doesn't benefit them. Also, he stop all their policies related work only earn commission from their policies to buy higher liabilities like home, car, bike, bungalow etc. to make his life luxurious by destroying the bank balance of clients. He is mental case and fraud guy in selling policies and earning commission from them. He is very illiterate and mentally disturbed. He sends fraud agents by guiding them unfair means to exploit the clients. Take necessary action against this cashier and fire him immediately.

Cashier contact no - [protected]
Address - Near Max life insurance karkardooma branch

I would like to inform that my Father had taken the insurance policy from LIC and his policy had been matured, we are not interested in life insurance still a agent from Max Life Insurance namely, Aditya Raghav came to our house without any reason and wanted to sell policies of other companies namely Bharti AXA and LIC. He said he works in head branch of maxlife in gurgaon. He has shown his ID card of Max Life Insurance Company but selling insurance of other mentioned companies. He doesn't not talk anything good about his company and said company is going into loss, also suggested us to take insurance from mentioned companies. He tried to offer us guaranteed plan with huge premium amount of Rs. 1.5 Lakhs per year with 2 year bond for a period of 24 years. We have to pay premium for 10 years. We denied continuously still he doesn't want to leave until we are ready to buy policies from him. We at last asked him to leave and doesn't show any interest in purchasing any policies from him. He wanted to fool and trap us by making us buy insurance from other companies. He also made huge commitments but we didn't trust him as he did this to make his own profit from policies he tried to sell us. We don't want any life insurance from any company. Please don't send any fraud agent to my house. Contact details of agent are as follows :-
Name - Aditya Raghav
Contact No - [protected]Email Id -aditya.[protected]@maxlifeinsurance.comAgent House Location - Near EDM Mall, Delhi

I am Thirunavukkarasu M, have an agent in Start health, Max life, TATA AIG my pan no is DDAPM7961R.

I say that have an offer for anther insurance company, so kindly cancel my license from IRDA portal. For your reference attached the attachment

Please do the needful as soon as possible on priority basis.

Respected sir/Mam,
Myself is Mr. Yograj Kallappa Belkudkar. I was taken the agency code 498839 in 2015. And it was terminated for non fulfillment of minimum business guarantee.
Now I wants do a independent life advisor. But still my pan number AQUPB1153F is showing in IRDAI PAN LOOKUP.
Kindly remove my pan number from IRDAI pan lookup.
Kindly do the needful.

Thanks & Regards,
Yograj K B
Mobile No- [protected]
E-mail:- [protected]@gmail.com

Respected sir,

My name is Manu Mahesh i have joined Max life insurance company limited as an agent 16 May 2016. I haven't doing any business for that company. My license validity also expired. But my pan number looked up in irda portal.

Applicant name: Manu Mahesh M S
Father name Shanmughan Meenatheril
Date of birth 02 April 1984
License no Max 598532
Certificate no -
Type individual
Business information
Insurer name: Max life insurance company ltd
Category : life
Pan card number: APLPM8333A

Kindly delete my pan number in irda portal. Thank you.

This thread was updated on Jun 29, 2022
I am Parth Beharwal . am here requesting to cancel my agent code Of Max life insurance l because of appointment of my new job.
Name : Parth Beharwal
Agent code : MAX25772A
Date of appointment : 22-MARCH -2022
Company: Max life insurance

Please and kindly cancel my codeon priority and do the needful
Parth Beharwal
PAN NO - DWMPB9612J

I purchase a policy from max life they told me that I can withdraw money after 5 years even if I not paid any premium I can withdraw my paid amount but now I get to know by them that I have pay my all premium which then I can able to withdraw my money this is wrong they gave wrong information to me my hard earn money 30k stucked and refuse to refund me
Max Life policy[protected]
Manik Singhal

In March 2023, a cashier from Max Life Insurance company called my dad for the premium payment of his policy then he adviced my dad that he is not benefitting from his existing policies. Then he said he will increase his policy cash value in the system if he arrange a meeting with agent he was sending. My dad denied still he send fraud agent to his house to misguide him and loot money from him. He guided the agent to replace his market based policy to guaranteed plan policy of longer duration and higher premium so as to earn large profits from my dad policies. Agent showed my dad that his policy cash value is declining day by day. This was as a result o[censored]pdating cash value of his policy in the system by this cashier. Updating cash value so as to show a much lesser amount was a market for this cashier sumit chauhan. These were the unfair means used by this fraud cashier so as to loot my dad. My dad has lost around Rs 15 lakh because of this guy. When my dad calls the agent then agent replied this cashier is not letting me do anything means he send the agent only to loot money from my dad and did not provide any benefit to my dad. This sumit chauhan also not letting my dad to close his policies. This fraud cashier wanted my dad to continue for longer duration to earn maximum commission out of it. This fraud cashier sumit chauhan targets people who have taken market based longer duration policy policies. Then he make false commitments to them only to loot money from them and doesn't benefit them. Also, he stop all their policies related work only earn commission from their policies to buy higher liabilities like home, car, bike, bungalow etc. to make his life luxurious by destroying the bank balance of clients. He is mental case and fraud guy in selling policies and earning commission from them. He is very illiterate and mentally disturbed. He sends fraud agents by guiding them unfair means to exploit the clients. Take necessary action against this cashier and fire him immediately.

Cashier contact no - [protected]
Address - Near Max life insurance karkardooma branch