Max Life Insurance Complaints & Reviews

I, Sanjita Dagar, one of the your customers ( bearing policy no.[protected], hereby write to complain against the termination of policy without any prior information to the insured person.

Oct 10, 2021

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2021

Max Life Insurance Customer Care's response Dear Sanjita,

We regret the inconvenience caused to you. One of our representatives will connect with you to address your concern.

Regards,
Team Max Life Insurance.

Verified Support

Sep 05, 2021

Max Life Insurance Customer Care's response Dear Sanjita,

We would like to inform you that your concern has been addressed and the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.

Regards,
Team Max Life Insurance.

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Address: Sector-8 Madhya Marg Chandigarh

Sir,
I have worked in max life insurance 17 month from November 2013 to March 2015.i have tried to process of my pf withdrawal from Chandigarh branch but failed.kindly tell me how I can submit online/offline application for the same.

Regards
Ram Sajiwan Pal

Mar 26, 2025

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2021

Max Life Insurance Customer Care's response Dear Ram,

We regret the inconvenience caused to you, please share with us your agent code and contact details along with your branch location so that one of our representatives can get in touch with you to address your concern.

Regards,
Team Max Life Insurance.

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Address: Sector-8 Madhya Marg Chandigarh

Sir,
My name is Ram Sajiwan Pal I have worked on max life insurance 17 month (from November 2013 to March 2015) in Chandigarh branch.I have tried to withdraw my pf but failed to do so.Kindly tell me how I can submit on line or offline application for the same

Regards
Ram Sajiwan Pal

Mar 26, 2025

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2021

Max Life Insurance Customer Care's response Dear Ram,

We regret the inconvenience caused to you, please share with us your employee code and contact details along with your branch location so that one of our representatives can get in touch with you to address your concern.

Regards,
Team Max Life Insurance.

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Address: 502,503 Rembrandt buliding, oppt associated petrol pump CG road , Ahmedabad 380009

Dear Madam,
Kotak life insurance company,
Branch Ahmedabad 1,

My name is Anmol Samuel singh. I was working as kotak life insurance in last previous company kotak life insurance DOJ[protected] to[protected].
My PF fund transfer to kotak life insurance from max life insurance.but status as panding her.pleace provide me (annexure k form).My PF Fund status transfer date as per URN waise 27/06/20201 panding.
Find the attached to UAN PDF file.
Kindly update me as soon as possible form annexure k Copy.

Name :- Anmol Samuel Singh
Employee id :- 77240
UAN number:[protected]
Member I'd:- MH/BAN/045187/309455
Moblie:- [protected]
&

Dear Madam,
My name is Anmol
Singh. I have already send to mail . I don't received annexure ke from.
..Please provide me annexure k from ...
As soon as possible...
Regards
Anmol singh
Moblie:- [protected]

Max Life Insurance customer support has been notified about the posted complaint.

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Dear Sir/Madam,

With regards I want to say that My name is Jaidev.R and I was Ex- employee of Max life Insurance Co.Ltd with emp code CLT0211 for the period of FEB 2016 to Oct 2016, I was not able to withdraw my Pf amount because pf no allotted to me does not show in epfo services..I want to know the pf amount for my pf no.

So kindly guide me what is exactly establishment code and region of my pf no so that I can process my pf withdrawal

Mar 26, 2025

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2021

Max Life Insurance Customer Care's response Dear Jaidev,

we regret the inconvenience you had, please share contact details along with your branch location so that one of our representatives can get in touch with you to address your concern.

Regards,
Team Max Life Insurance.

Verified Support

Aug 23, 2021

Max Life Insurance Customer Care's response Dear Jaidev,

We have noted your inputs, but we do request you to share your concern at [protected]@maxlifeinsurance.com so that our representative can get in touch with you to address your concern.

Regards
Team Max Life Insurance.

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Today I have received a call from Rashmi Tyagi (manager in max life )...
She is telling that max life is providing amount to the customers to save taxation. our max policy has selected for that claim.
In order to get that amount she told me to remove the agent code and make it as direct to company(D2C). And she will be creating customer ID and dummy max life account which is valid for 4-5 months and then I need to pay some amount for creating dummy account which is not a regular maturity or policy amount and it will be reembursed later. she is telling our policy number and the date of joining max life and name of the policy holder. Is Max life providing such benifit to customer or just a fraud call????

If this is a fraud call then why our data has leaked ?????

Sep 18, 2021

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2021

Max Life Insurance Customer Care's response Dear Vidya, we regret the inconvenience caused. Please share your contact details and also the phone number from where you received the call. This will help us in verification and resolving your concern as soon as possible. Regards, Team Max Life Insurance.

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Address: 00966509302446

I have sent freelook cancellation by email, through maxlife system on 22-07-21. Until now only one automatic reply "our customer service executive will reply within 3 working days". Nothing else. No action has been taken. Till now system shows my policy is active. Iam an NRI and no one contacting either by email or by phone calls. Very worst customer service I have ever seen. No response for calls.

Need to taken immediate action.

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2021

Max Life Insurance Customer Care's response Dear User,

We regret the inconvenience caused to you. We've highlighted your concern to our team. One of our representatives will help resolve this issue.

Regards
Team Max Life Insurance.

Verified Support

Aug 14, 2021

Max Life Insurance Customer Care's response Dear User,

We would like to inform you that your concern has been addressed and the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.

Regards,
Team Max Life Insurance.

Sep 01, 2021

Updated by prathapcg PREMIUM / AUTO DEBIT DEDUCTED 25000 FROM MY ACCOUNT. KINDLY REFUND.

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Address: Nagpur

Maxlife customer service collapse they are only call for new policy not for existing customer . I called and logged a ticket for disable auto-debit as my policy got yet to renewal. A maxlife called me back and said we acknowledge your request it will reflect 3-5 days . But after 7 days my premium got auto debited from my credit which I was supposed to closing.Now no one can answering the speed dial number as well as customer care . I am chasing since last month .

This incident understand how maxlife settlement ratio is big because no existing customer can reach them as a result very few claims are being settled .
I have question in my mind . If a person who take a policy can not able to reach company if something misshapen with the person how there less educated parent will reach to this guys .

Max Life Insurance customer support has been notified about the posted complaint.

Aug 03, 2021

Updated by [email protected] Many tickets I have raised still no resolution.

06013846 reference
06121204 reference

Verified Support

Aug 04, 2021

Max Life Insurance Customer Care's response Dear Vishal,

We regret the inconvenience caused to you. We request you to kindly visit the following link - https://bit.ly/2QEf2jn to deactivate your ECS. Do reach out to us if there's anything else we might help you with.

Regards,
Team Max Life Insurance.

Aug 09, 2021

Updated by [email protected] Hats off guys . Even no one bother about existing customer.I have been added below all email ID’s think someone really do help me but alast no call no reply . Understand Maxlife only seeking for making new customers. Very poor service .

nodal.[protected]@maxlifeinsurance.com

Manager.[protected]@maxlifeinsurance.com

complaint.[protected]@maxlifeinsurance.com

head.[protected]@maxlifeinsurance.com

service.[protected]@maxlifeinsurance.com

Verified Support

Aug 16, 2021

Max Life Insurance Customer Care's response Dear Vishal,

We regret the inconvenience caused to you. We've highlighted your concern to our team. One of our representatives will help resolve this issue.

Regards
Team Max Life Insurance.

Verified Support

Aug 20, 2021

Max Life Insurance Customer Care's response Dear Vishal,

As per your discussion with our representative, we would like to inform you that your concern has been addressed and the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.

Regards,
Team Max Life Insurance.

Aug 21, 2021

Updated by [email protected] Yes after looping Maxlife CEO, finally someone addressed my concern, it’s still under progress . Will let you know once resolved.

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V

[email protected]

Aug 9, 2021

Already did before I raised this complaint.

Reply

[email protected]'s [Complaint's author] reply, Aug 10, 2021

Any update maxlife

V

[email protected]

Aug 21, 2021

Yes after looping Maxlife CEO, finally someone addressed my concern, it’s still under progress . Will let you know once resolved.

Reply

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Address: Seoni Madhya Pradesh

I've received a call today from this number she is telling her name ayushi sharma
From max Life survey team
She is asking me to remove the agent deactivation code from our policy
Because agent is taking all the benefits
Is it real thing?
Do you people have survey team?
Is there something wrong with my policy
Please get back to me asap
[protected]

Sep 16, 2021

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Max Life Insurance Customer Care's response Dear Usamaaa,

We regret the inconvenience caused to you. One of our representatives will connect with you to address your concern,

Regards,
Team Max Life Insurance.

Verified Support

Aug 16, 2021

Max Life Insurance Customer Care's response Dear Usamaaa,

Our customer service team tried to reach out to you, but the call couldn't connect through. Please let us know a convenient time and contact number once you feel better to discuss your concern. Meanwhile, we request you mark a mail to manager.[protected]@maxlifeinsurance.com with 9-digit policy number in the subject line. Do reach out if there's anything else we can help you with.

Regards,
Team Max Life Insurance.

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Please provide valid assistance.My policy no is[protected] I received various calls from max life insurance head office, one from Rahul Mahajan today. They said that I have some bonus which haven’t been claimed by my side. To remove my inactive agent from my policy I have to deposit some money . In order to obtain unclaimed bonus, what should I do? Pl help.

Aug 26, 2021

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2021

Max Life Insurance Customer Care's response Dear User,

We regret the inconvenience caused to you. One of our representatives will connect with you to address your concern.

Regards,
Team Max Life Insurance.

Verified Support

Jul 26, 2021

Max Life Insurance Customer Care's response Dear User,

We would like to inform you that your concern has been addressed and the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.

Regards,
Team Max Life Insurance.

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I am axis bank staff and as all know max life insurance have a tie up with axis bank I have taken online term plan for me and my husband 3 year back for my husband on 18 Feb 2018, on 22 May 2021 I lost my husband due to covid I have a daughter of 7 months, I am in need of this money I have already submitted all the required documents from my side on 21 June 2021 at axis bank kharadi Branch and its being 1 month I am only taking follow up no response from the company till when I will get my claim amount I have been asking is any other documents required from my end than why my claim is getting settled on time my policy[protected], tell.me the time period till when I will get my claim amount

Mar 26, 2025

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

Max Life Insurance Customer Care's response Dear Nupur,

We regret the inconvenience caused to you. Please share your contact details and policy number so that our representative can get in touch with you to address your concern.

Regards,
Team Max Life Insurance.

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Dear Sir/Madam,
With regards I want to say that My name is Charagondla Nagaraju and I was employee of Max newyork life with emp code HYD 2375 for the period of JULY 23rd 2019 to JULY 2020, I have resigned the job but I was not able to withdraw my Pf amount.I am submitted online request for pf transfer.online pf portal pshowing transfer settled but amount not transfered.amount transfer showing '0'
I replay mail to maxlife...

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Dear Sir,

My policy no. is[protected] of max life insurance. I am a reputed customer of your company. My yearly premium of Rs. 24, 795 /- is being auto debited (activation) from my Axis bank without any information. I want to pay my premium by using other payment options like net banking, cash, cheque.

It is requested to deactivate the auto debit option from Axis bank. So, that i can pay my premium the way i want to and remain a good customer of max life.

Thank you & Regards,
Barada Kanta Biswal
Policy no.[protected]
Mobile. [protected]

Aug 23, 2021

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

Max Life Insurance Customer Care's response Dear User,

We regret the inconvenience caused to you. One of our representatives will connect with you to address your concern.

Regards,
Team Max Life Insurance

Verified Support

Jul 22, 2021

Max Life Insurance Customer Care's response Dear Barada,

We regret the inconvenience caused to you. We request you to kindly visit the following link - https://bit.ly/2QEf2jn to deactivate your ECS. Do reach out to us if there's anything else we might help you with.

Regards,
Team Max Life Insurance.

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Dear Sir,
I received a phone call from Max life insurance- Mr.Pratik (Dehradun) and discussed policy details and I accepted and purchased a policy from Mr.Vinit Shrivastava (Max life, Haridwar).
At the time of policy, plan finalized( 40000/- per year for Life Insurance Saving plus and Health insurance- 2+2 lakh for each year).
Policy was purchase on Feb 2021 and till date Not anything (Paper or heath card) shared by Mr.Vinit.
When I tried to ask him regarding this either he did not respond my call or message or every time he gave next date.

Due to all this not satisfactory things, my rage against Max company and its after sale service increasing day by day.

We request to resolve this issue as soon as possible or refund my premium amount and close my Policy.

Mar 26, 2025

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2021

Max Life Insurance Customer Care's response Dear Sachin,

We regret the inconvenience caused to you. Please share your contact details and policy number so that our representative can get in touch with you to address your concern.

Regards,
Team Max Life Insurance.

Verified Support

Aug 18, 2021

Max Life Insurance Customer Care's response Dear Sachin,

Thank you for sharing your contact details with us. One of our representatives will connect with you to address your concern.

Regards,
Team Max Life Insurance.

Verified Support

Sep 10, 2021

Max Life Insurance Customer Care's response Dear Sachin,

We would like to inform you that your concern has been addressed and the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.

Regards,
Team Max Life Insurance.

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S

Sachinp26

Sep 2, 2021

To Maxlife Insurance Team,
Fistly here i posted complait for mis-Selling case by Max Employee on Dt.17.07.21
Max replied here after one month on 18.08.21.
Now today is September month still I am struglling for my money.
Kindly understand the issue and cancel the policy, refund my paid amout ASAP.

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Dear Sir,

I received a phone call from Max life insurance- Mr.Pratik (Dehradun) and discussed policy details and I accepted and purchased a policy from Mr.Vinit Shrivastava (Max life, Haridwar).
At the time of policy, plan finalized( 40000/- per year for Life Insurance Saving plus and Health insurance- 2+2 lakh for each year).
Policy was purchase on Feb 2021 and till date Not anything (Paper or heath card) shared by Mr.Vinit.
When I tried to ask him regarding this either he did not respond my call or message or every time he gave next date.

Due to all this not satisfactory things, my rage against Max company and its after sale service increasing day by day.

We request to resolve this issue as soon as possible or refund my premium amount and close my policy.

Mar 26, 2025

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2021

Max Life Insurance Customer Care's response Dear Sachin,

We regret the inconvenience caused to you. Please share your contact details and policy number so that our representative can get in touch with you to address your concern.

Regards,
Team Max Life Insurance.

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The policy I bought was not exactly what was explained to me, so I bought a more suitable policy. For two weeks I have been trying to cancel the policy, no.[protected]. Maxlife helpdesk repeatedly sends mails asking us to cancel on their website. I fill all details on the website and then am informed that a glitch has occurred. This has happened al least a dozen times, but they continue to tell me to cancel the policy on their website.

Max Life Insurance customer support has been notified about the posted complaint.

Jul 12, 2021

Updated by skippy I just noticed I the policy number in the complaint is not correct. I was not able to delete it.

Verified Support

Jul 13, 2021

Max Life Insurance Customer Care's response Dear User,

We regret the inconvenience caused to you. One of our representatives will connect with you to address your concern.

Regards,
Team Max Life Insurance.

Verified Support

Jul 15, 2021

Max Life Insurance Customer Care's response Dear User,

We would like to inform you that your concern has been addressed and the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.

Regards,
Team Max Life Insurance.

Jul 18, 2021

Updated by skippy I followed all instructions and once more it ended with technical difficulties. Maxlife website works fine for new policies and premium payments. It simply does not work for cancelations.

Jul 18, 2021

Updated by skippy My concern has not been addressed and you sent me a mail with instructions that end up with the same result. Glitch or technical difficulty.

Jul 22, 2021

Updated by skippy The promised call from Maxlife representative never came. I am now in the Maxlife office on M.G. Road, Bangalore. Would you believe they asked me to cancel online? I am here because your website does not work. I am waiting for 40 minutes now, and apparently no one what to do.

Jul 29, 2021

Updated by skippy Thanks to this site, the issue has been satisfactorily resolved.

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S

skippy

from Mumbai, Maharashtra

Jul 29, 2021

My problem has finally been solved. I really believe posting the issue on this site helped a lot. Thank you.

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Issue - Policy Surrendered and request for return. Didn't recieve the amount whatever has been commited during surrender. Struglling from last 6 months.
Date : 15th January

I have raised concerns to your greivence cell and your Level 1 but I am still struggling from last 6 months but there is no resolution yet.

I an getting false commitments Since first day of my polcy. WhateverEven after complainng I have been misguiding by your executives. They are lot of gap in your services.

I did this insurance for my old age welfare but instead of that i got only mental harassment. I would like to escalate this case to higher management.

Please let me know to whom i can approach and talk to my concerns.

Mar 26, 2025

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2021

Max Life Insurance Customer Care's response Dear User,

We required additional details to investigate your complaint further. Please let us know a convenient time and contact number once you feel better to discuss your concern. Further, we request you to mark a mail to manager.[protected]@maxlifeinsurance.com with 9 digit policy number in subject line to process the case further. Do reach out if there's anything else we can help you with.

Regards,
Team Max Life Insurance.

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Max Life Insurance Customer Care

from Gurgaon, Haryana

Jul 13, 2021

Verified Support

Dear User,

We regret the inconvenience caused to you. One of our representatives will connect with you to address your concern.

Regards,
Team Max Life Insurance.

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I am Preethi from Madurai. I took Policy last year. Now I want to cancel my policy. Because my mother affected by severe brain nerves problem...She is under treatment...doctor suggest for immediate surgery...otherwise it leads to stroke...we don't have any financial support for her surgery..because of that I cancel my policy...but I mailed about this...but they didnt take any action..is this your rules? My mother very serious now...one side of her face is not working...nerves fully damaged..what should you do now...

Mar 26, 2025

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Jul 12, 2021

Updated by Preethidinesh Till now my complain not resolved... I didn't get any call from max life insurence

Jul 19, 2021

Updated by Preethidinesh What is your rules... My mother condition is critical. But you are playing... I'm begging you from past 2 months... I'm asking my money only not yours... Doctor said next stage is stroke... If it's happens you are the responsible for this... I'm not going to leave this...

Verified Support

Jul 19, 2021

Max Life Insurance Customer Care's response Dear Preethi,

We would like to inform you that your concern has been addressed and the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.

Regards,
Team Max Life Insurance.

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P

Preethidinesh

Jul 4, 2021

I didnt receive any response from max life insurence

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Max Life Insurance Customer Care

from Gurgaon, Haryana

Jul 11, 2021

Verified Support

Dear Preethi,

We regret the inconvenience caused to you. One of our representatives will connect with you to address your concern.

Regards,
Team Max Life Insurance.

Reply

Preethidinesh's [Complaint's author] reply, Jul 11, 2021

I have atteched all the medical documents and sent through mail please do the needful ASAP... She needs surgery immediately...

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Address: sixmile

My credit card has been debiting 1800+ as premium of which i do not have any policy docs and even dont know policy no. plz help, tried to login with my mobile no and email id registered with my credit card, but all invain and login credentials were invalid as per massage i recd. plz help me in retriving my policy documents, my mobile no is [protected] and email address is sharmaji, [protected]@gmail.com.

Max Life Insurance customer support has been notified about the posted complaint.

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Max Life Insurance Customer Care

from Gurgaon, Haryana

Jul 11, 2021

Verified Support

Dear Mr. Sharma,

We regret the inconvenience caused to you. Please share your contact details so that our representative can get in touch with you to address your concern.

Regards,
Team Max Life Insurance.

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Address: Max Life Insurance Co. Ltd., 3rd, 11th and 12th Floor, DLF Square Building, Jacaranda Marg, DLF City Phase II, Gurugram (Haryana) - 122002

Dear Sir,
Myself Sunil Kumar having ULIP Policy no.[protected] in Max life insurance company from 20th June 2007. Max life company changed my registered mob. no & mail id by fraud way without my information & steal my fund from my account & closed my policy without my information. Now i am running behind them from last many month for my money but they don't responding. i had been also complaint in IRDAI (Token no.[protected] but matter is not resolved till date. So i am requesting to pls solve my issue.

thanks & regards
Sunil kumar
Mob. [protected]
[protected]

Mar 26, 2025

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2021

Max Life Insurance Customer Care's response Dear Sunil,

We would like to inform you that your concern has been addressed and the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.

Regards,
Team Max Life Insurance.

View replies

Max Life Insurance Customer Care

from Gurgaon, Haryana

Jul 11, 2021

Verified Support

Dear Sunil,

We regret the inconvenience caused to you. One of our representatives will connect with you to address your concern.

Regards,
Team Max Life Insurance.

Max Life Insurance Complaints & Reviews

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Max Life Insurance reviews & complaints page 10

Regarding Maxlife policy

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Regarding PF withdrawal application

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Regarding PF withdrawal

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PF withdrawal not to received yet

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PF Number not showing

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Received call from some anonymous person

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Freelook cancellation of Policy 633335567

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Complaint about Auto-Debit premium

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Got a call from this number +919871477036

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Receiving calls to inactivate agent code and agent

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Online term plan

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Pf online transfer

Deactivation of Auto-Debit (yearly premium) from Axis bank account

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Insurance Document and Health card not provided till date

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Health insurance included in Life insurance policy but Document and Heath card not provided till date

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Free look cancellation of policy

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Regarding the policy number 705085547 - refund issue

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Policy number: 346310022/cancel my policy for a medical emergency

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Max life auto debit policy th credit card

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Fraud in Policy no. 601207871 by Max life insurance

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